Intranet Buyer’s Guide 2023

Eight steps to buying intranet software

RESEARCH
 Contents
Eight steps to buying intranet software

Introduction 3
INTRANET BUYER’S GUIDE 2023

Step 1: Clarifying the challenges you’re solving and build a business case 4

Step 2: Understand why intranets fail, and how to mitigate the risks 6

Step 3: Form a cross-functional evaluation team 8

Step 4: Make a critical decision: old way or new way 9

Step 5: Follow the purpose-built checklist 13

Step 6: Look for the features that matter 14

Step 7: Seek social proof 18

Step 8: Define and score your criteria 19

About Simpplr 20
2
 Introduction

Intranet software must reach every This report addresses those areas and offers
employee; bridging departments, locations, additional resources to help you solidify
and business units. There are eight critical your business case, bring your internal
areas to address during the intranet vendor stakeholders together, and evaluate the
selection process to make this goal a reality. current intranet technology market.

You'll find two evaluation tools at the end of this eBook:

INTRANET BUYER’S GUIDE 2023

1 2
A vendor scorecard to help An intranet request for proposal
If you have feedback
your team add structure to (RFP) template that has everything on our approach,
your evaluation you need to speed up that part recognize areas
of your process we’ve missed, or
have questions,
please feel free
to contact us.

3
 Step 1:
Clarify the challenges
you’re solving and build
a business case

What challenges are you trying to solve? Why does this happen? Companies often fail
Prioritization is key. Here’s why: to realize how intranet initiatives will make
a tangible difference, and there’s a lack of
Bad news: Intranet ROI can be hard to clarity, which leads to poorly-articulated
quantify, and various teams focusing reasons around supporting the investment.
on competing priorities compound
the problem. For example, many companies rely on
vanity metrics (like usage stats), citing poor
Good news: Intranet communications employee usage as an argument for change.
improve a variety of business challenges. Others rely on administrator observations
about how outdated and time-consuming
Intranet initiatives stall because of these the current intranet is.
competing priorities, so it’s hard to establish
a sense of urgency. And delayed intranet By themselves, neither reason rises to a
projects never seem to get reprioritized, level that inspires change, nor do they raise
according to Simpplr Research. enough alarm bells to warrant a new line
item in the budget. But building a successful
business case for a modern intranet is
entirely possible—and it starts by framing
and agreeing to tangible business impacts.

How to build a successful business case

Here is your business case checklist:

1. Read this guide: It details proven 4. E

 stablish a sense of urgency
approaches and angles to consider Show how continuing with the status quo
INTRANET BUYER’S GUIDE 2023

as you prepare your business case. is worse than doing nothing.

2. Capture multiple business units 5. S

 olidify alignment across departments
requirements to frame a multi-pronged and leadership and put together a small
justification for transitioning the company team of stakeholders to cosponsor the
to a modern intranet. effort and move it forward company-wide.

3. Map the initiative to tangible business

priorities—something that’s already top
of mind, rather than trying to create new
ones. Your biggest competitors are other
priorities. If your intranet project gets
pushed off, chances are good that it’ll
be delayed forever.

4
 Step 1

Since improved communication and knowledge sharing

can benefit almost any initiative, there are many ways
to justify an intranet’s ROI. Here are some of the most
common angles we see:

“Our intranet technology is outdated and needs to be modernized.”

“Our workforce is distributed. Employees aren’t equally engaged,

and this is even more true since COVID-19.”

“We need a single source of truth.”

“Our recent merger amplified our need to create a common community.”

“The digital transformation happening at our company needs

to enable employees.”

“We’re experiencing hypergrowth and lack systems and processes.”

“Millennial workers and members of Gen Z expect better technology,

INTRANET BUYER’S GUIDE 2023

more transparency, and collaborative work environments.”

“Experience is the new brand, and the intranet impacts how

we attract and retain talent.”

“We’d like to reduce internal support tickets.”

Learn the techniques you need to measure and present the ROI for making a business case
5 for a modern intranet by downloading this Simpplr Research report
 Step 2:
Understand why many intranets
fail, and how to mitigate the risks

According to Gartner1, 90% of intranets have failed to meet their original objectives.
And, according to Forrester, employees dislike the company intranets they have.
In fact, the intranet has the dubious honor of being employees’ least-favorite solution
in the entire workplace.

Key drivers of intranet failure

From 2018 through 2020, Simpplr Research conducted an exhaustive study about intranets
that failed. The researchers behind Why Intranets Fail surveyed hundreds of practitioners and
performed root-cause analyses on over 200 intranets to identify the most common failure points.

In some cases, the reasons for failure had The other reasons for failure are mainly Process Governance
nothing to do with the technology—the functional. These include (in order): is arguably the
Achilles’ Heel was operational. They include: most important
Poor UI: component of
Process governance: A difficult, uninviting user interface successful intranet
How does the entire organization align frustrates and disengages employees. programs.
around the shared commitment and
joint responsibility for the success of No content governance: Simply having
the intranet project? Lack of controls to refresh content and the world’s best
remove older or irrelevant items. technology won’t be
Purpose and goal alignment: enough. For more
Did the organization properly level-set Lack of personalization: information and an
and communicate expectations about why Forces employees to wade through intranet governance
they needed an intranet? Did everyone irrelevant content. checklist, see
understand the different ways an intranet Simpplr Research’s
adds value based on the department? Multiple sources of truth: Intranet Governance
Several departmental knowledge bases Planning Checklist.
Executive engagement: instead of only one.
Did leadership participate after buy-in?
Intranets must become the preferred Dependencies of technical resources:
method for leadership communication to Administrative backlogs and complexity
INTRANET BUYER’S GUIDE 2023

the company to imbue a sense of urgency causes perpetual bottlenecks to change

and cultural personality and make it the content or fix errors.
undisputed home for all critical, formal,
and personalized communications. Unhelpful search: Intranet governance
Ineffective search capabilities fail cause refers to a set
unnecessary stress and eventual of policies or an
abandonment. administrative
structure that
Slow implementations: enables decision-
Traditional intranets can take over a year making and
to implement, and that lead time is deadly. planning processes.
In that time, intranet initiatives can easily
lose support and eventually get canceled.

6 Gartner1, Traditional Intranets are Dead – Modern Intranets Are Alive and Well: Part 1, 29 November 2019
 Step 2

Since Simpplr conducted the Why Typically, employees stop using their intranets
Intranets Fail study, we've prioritized when they face any of the problems detailed
previously. When organizations see high
product strategy around mitigating
abandonment levels, they need both a
all these risks.
process and a technology overhaul. It’s
important to be proactive and take steps
Using our strengths in UI, integrations,
to mitigate any future risk of failure.
and search, we now have the industry’s
first Auto-Governance Engine to prevent
Process-related challenges require
content dumping and automatically
stakeholder alignment and a governance
weed out irrelevant items.
structure with a shared vision. Use the list in
this chapter as a scorecard to help prioritize
We’ve also further enhanced personalized
technology requirements for the functional
content and experiences, and now deliver
related items.
unique intranet experiences for companies
with thousands of employees.

Despite the challenges, intranets are Change in state of internal communications ratings
still an essential technology vehicle between users and non-users by technology
for internal communicators. They’re
critical technologies to connect and Intranet
align organizations, but adoption
and usage are key.
Digital signage

This chart shows which technologies Enterprise

are strongly associated with internal communications
INTRANET BUYER’S GUIDE 2023

(incl. Yammer,
communications (IC) program success: FB, Workplace)

Source: Simpplr Research ENewsletters

State of Internal Communications 2020
Corporate
messaging
(incl. Slack,
MSFT Teams)

Email only

-40% -20% 0.0 20% 40%

Change in state of internal communications

7
 Step 3:
Form a cross-functional
evaluation team

Poor process governance is the number one reason intranets fail. It’s also why new intranet
initiatives never get off the ground. When IT replaces a technology without engaging the
business units beforehand, it angers users and makes adoption challenging. This is true
for intranets as well.

Need help? Download the Intranet Successful deployments include: As we mentioned

Governance Planning Checklist earlier, the top
• An intranet governance framework that reasons employee
According to Simpplr Research, the top accounts for every variable, with input intranets fail are
reasons employee intranets fail are from stakeholders in every business unit. unclear ownership,
attributed to unclear ownership, poor poor processes, and
processes, and lack of governance. • A series of checklists that covers lack of governance.
scope, process, responsibilities, Why Intranets
In this checklist, you’ll find: and implementation. Fail research also
identified sloppy
• An intranet governance framework to • A list of technical intranet software intranet deployment
cover all of your bases and ensure a requirements to track spending and as a common
successful employee intranet program resources. denominator among
failed intranets.
• A series of checklists that cover the The primary purpose of an intranet is to
fundamentals of intranet governance align everyone in the company around
including the scope, process, the same shared vision, regardless of Remember to get
responsibilities, and implementation department or geographical divide. executive sponsors
Find leaders who
INTRANET BUYER’S GUIDE 2023

•A list of technical intranet software Bringing in the right people early in the understand the
requirements that will help you properly process can help ensure this level of importance of
manage your intranet alignment happens. A cross-departmental communications,
team should include stakeholders from IC, culture, and
IT, HR, security, and legal/compliance. engagement.
Governance Planning Checklist Consult with regular content creators, Show them how a
external communications, sales, and other modern intranet will
DOWNLOAD NOW users, because the UI will impact them too. enhance employee
engagement and
alignment around
strategic initiatives,
while requiring less
time from them to
create and amplify
messages.
8
 Step 4:
critical decision:
Old versus new

Forrester Research recently described the intranet technology space in three sections:

Packaged applications Before contacting vendors, determine

which approach is best for your organization.
Purpose-built, out-of-box intranets.
And despite what you may hear, you should
choose only one model. Like the classic
In the midst of
build-versus-buy trade-off, you’ll need to
evaluating a build vs.
Customizable frameworks weigh customization options versus time-
buy intranet solution,
Platform approaches using a legacy to-value and best-in-class capabilities.
we realized that
Microsoft® SharePoint™ model. IT has building a custom
INTRANET BUYER’S GUIDE 2023

a framework toolkit, but still needs to Customizable frameworks, or platform-

solution may solve
build the “intranet.” based intranets have most of the failures.
a very specific
They require significant customization, and
organizational
financial and time investment—so much
process but would
time, in fact, that they’re often outdated
Productivity suite extensions require a lot more
once finally deployed. And they’re platform-
effort and resources.
Building front-end UI on top of existing dependent as well.
infrastructure (like, SharePoint, Google
Drive™, or Salesforce). Simpplr recommends a purpose-built approach
that’s technology-agnostic, like an intranet Chris Lewis,
solution that works with a variety technology IT Application Manager,
partners (including Google Workspace or Crowdstrike
Microsoft 365™) without being tied to just one.

9
 Step 4
When you dive deeper, here are the tradeoffs:

Traditional intranet Modern intranet Why it matters

Includes internal builds, SharePoint, and
new platform tools for other ecosystems
(Google, Salesforce, etc.)

IT-built (or configured) Purpose-built (out-of-the-box) This forces a build vs.

buy type decision
Configurable platform, platform Purpose-built workflows to
Fundamentally, the amount
approach built by IT. drive engagement and
and type of customization
prevent failure
you believe you need forces
this tradeoff.

Poor UX Purposeful UX This is a top reason

for intranet failure
Text-heavy, complex, and folder Easy to use and easy
schemas frustrate employees to administer. Built-in Products need to be intuitive
and slow business agility. collaborative approach to upon initial use—users have
employee communications. a low tolerance for complexity.

Deployed in years Fast deployment High risk for failure

According to Nielsen Norman, Immediate deployment, content Maintaining momentum is
the average intranet takes 1.2 creation in minutes. difficult. Leaders change,
years to deploy! Not only does priorities shift, and momentum
this consume resources, but can be lost. 1.2 years is not
the risk of failure also increases acceptable. More time equals
with every passing day. more risk of failure.

Portal approach Multi-channel delivery You have to meet employees

where they are
Lacks mobile-friendly delivery Flexible delivery approaches to
approaches that target drive consumption (e.g., mobile, Traditional portals are not
employee work habits. notifications, Slack, Teams, useful if you don’t have hooks
push notifications, native to drive engagement.
newsletters, etc.)
INTRANET BUYER’S GUIDE 2023

Irrelevant information Personalized experience Employees hate noise and clutter

Employees are forced to Personalization goes Irrelevant information hurts the
navigate all content. Targeting beyond filters and experience, sucks employee time,
relies on traditional metadata, metadata. Personalization and hurts future adoption.
manual hardcoding, and filters. framework creates 1,000
targeted experiences for
1,000 employees.

10
 Step 4
When you dive deeper, here are the tradeoffs: (continued)

Traditional intranet Modern intranet Why it matters

Content dumping grounds Auto-governance Trust gets lost once users

find outdated information
Classic CMS approaches Simpplr created the industry’s
lack controls to prevent your first Auto-Governance Engine, Lack of stringent content
intranet from becoming a which uses technology to governance and processes lead
junk drawer. automatically keep intranet to content dumping grounds, a
content fresh, and eliminates top reason for intranet failure.
duplication.

Technical debt True SaaS approach Inhibits continuous innovation

Every customization needs Limiting customization ensures Highly customized approaches
to be redone. This requires you can incorporate the suck up resources and make
training and heavy resources latest innovations, UI, and the intranet challenging to keep
when upgrading, patching, security enhancements. current with newest features.
and maintaining. Eventually, it becomes obsolete.

IT-dependent Point-and-click administration Communications becomes

difficult
The combination of The system is as easy to use as
platform tool scope-creep, a blog. No training is required Often, technical complexity
customizations, and lack of and it’s built for business users creates a dependency on
internal designers typically to administer. technical resources. This
create a complex, hard-to- ultimately creates tradeoffs and
use configuration. backlogs so businesses can’t
update news and knowledge
at the speed of business. Also,
things like product integrations
break over time, so it’s important
to mitigate that risk.
INTRANET BUYER’S GUIDE 2023

Implicit maintenance costs Transparent subscription Total cost of ownership

pricing is usually hidden
This model implies operating
expenses aligned with The system provides Typically, headcount and
the platform. Additional transparent pricing without services engagements
resources are needed for hidden SOWs or operating costs. cost more than software
the initial deployment and subscriptions.
for ongoing maintenance.

11
 Step 4

Unfortunately, there's a lot of confusion in the marketplace.

Some intranet providers deliver Many providers claim they offer Some vendors offer what
a next-generation SharePoint purpose-built solutions, but Forrester calls “productivity suite
solution for different ecosystems. what they really have is a service- extensions.” These vendors may
For example, multiple vendors intensive business model. Their build a custom UI that provides
are vying to be the “SharePoint initial pricing model may seem a front end for an existing
for Google." Salesforce attractive, but lengthy service SharePoint infrastructure, but
Communities provide a toolbox engagements and configurations anything built on a customized
for customization on Salesforce. can add significantly to the cost. foundation will still have the
tradeoffs around additional costs
and lengthy service engagements.

Forrester and Gartner both actively monitor the intranet technology space.
Here are a few additional resources:
INTRANET BUYER’S GUIDE 2023

Forrester Wave™: Forrester: Gartner: Market Gartner: Traditional

Intranet Platforms, Your Intranet Is Guide for Intranet Intranets Are Dead
Q1 2022 Dead: Reboot Packaged Solutions —Modern Intranets
Communication March 2022 Are Alive and Well
And Collaboration
With Employees
At The Center

DOWNLOAD NOW DOWNLOAD NOW DOWNLOAD NOW DOWNLOAD NOW

Note: Membership may be required to access these reports. GARTNER is a registered trademark and service mark of Gartner,
12 Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
 Step 5:
Follow the purpose-built
checklist

Assuming you’ve decided on a purpose-built intranet, use the following checklist to be certain
you know what you’re getting:

Without showing your preference, ask the vendor the category in which they belong.
If they say more than one, be skeptical.

Seek customer and industry analyst references on a vendor’s ability to meet your needs.

Pay close attention to a vendor’s commitment to deployment time. If they can’t go live
in a couple of months, they likely require heavy customization.

Be skeptical during demos. Mentally take note of everything you see, and immediately
request to get your hands on a trial environment. Be concerned if the trial doesn’t have
the demo’s functionality or if the vendor requires a long time to get you a trial.

Take the trial seriously with acceptance criteria, user feedback, and user testing.
Survey participants about their experience, log where they need training or support,
and calculate the time to create content.

Ask your shortlisted vendors for a product roadmap presentation. Look for a track record
of innovation, a strategic vision, and how they prioritize enhancements. Roadmap reviews
will also tell you which vendors are playing catch-up.
INTRANET BUYER’S GUIDE 2023

Want your trial to be great?

Involve both content creators and users during the trial period.

Organize a one-hour session for content creators to enable them to add content
to the system. Then, send users on a survey-based scavenger hunt to test the
system’s usability. Finally, survey both groups on ease of use and product enjoyment.
This data will help you prioritize a modern intranet investment.

13
 Step 6:
Look for the features
that matter

Intranets come with thousands of features. This section highlights the capabilities
that matter most to program success—and why.

Important: Evaluate more than just the provider's features. Learn more about their
financial strength, long-term viability, and vision for the future. Your intranet is a long-
term investment, after all, and you want to ensure you select a vendor that’ll partner
with you for the duration.

Capability Why it matters

User experience (UX) Poor user experience is the number one reason intranets fail. Good intranet
experience is intuitive, requires no training, and evokes positive sentiment
toward your brand. You’ll see notable UX differences, depending on the
vendor, so it’s critical to survey users, content creators, and administrators
during a trial environment about their experiences and opinions.

Distributed point-and- Technical dependencies create risks and delays. Intranet technology should
click administration allow non-technical users to administer the platform and create content
comfortably. Ease of use is key to having the whole organization actively
contributing content from various departments and office locations.

Dynamic menu Hardcoded taxonomy and menu tree customization is a holdover request
structures and from legacy intranet approaches. We advise against it. UX research shows
flexible taxonomy that users almost always defer to search and rarely use detailed click paths.
Also, your organization will change over time, and anything hardcoded will
INTRANET BUYER’S GUIDE 2023

have to be refactored. This is a technical dependency that, left untended,

can cause breaks, dead ends, and unusable search. Best practices dictate a
dynamic and flexible structure that you can reorganize in one or two clicks
rather than one or two months.

14
 Step 6

(continued)

Capability Why it matters

Personalization Tailoring content to users based on their roles, locations, interests, behaviors,
and other attributes offers every employee curated information that’s relevant
to them and enables users to opt in to content and follow their colleagues.
This personalization should be built with sophisticated AI that segments
audiences and identifies patterns that drive engagement behind the scenes
so that every piece of content doesn’t require hardcoded metadata.

Governance capabilities Intranets often become a junk drawer with outdated, useless content.
AI-driven auto-governance is essential because it acts as a “virtual Roomba,”
recognizing content that’s no longer used or is out of date, as well as deleting
links to content that may not exist.

Search Employees expect results to be on par with Google, but intranet technology
has long lagged behind. Every vendor touts AI and backend sophistication,
but you should vet these claims. And beware of over-dependencies on
metadata and manual tagging to make your search work. You want the
technology to do the heavy lifting, not you.

Analytics You can’t improve what you can’t measure. Purpose-built intranets come
with native analytics, but vendors that depend on third-party analytics can’t
track interactions consistently. The best solutions offer both descriptive
analytics about what’s working or about how users engage with content
and prescriptive analytics along with content and—recommendations,
benchmarks, and best practices.
INTRANET BUYER’S GUIDE 2023

Rich media experience Simpplr Research found that the most successful internal communications
programs notably feature much more video and rich media content than
anything else. This makes sense, as videos draw the most employee
engagement and help your readership adoption skyrocket. When
considering vendors, make sure you check out their video capabilities,
including the types of rich media they support, whether it integrates well
with your company’s video hosting platform, and how prevalent media is
throughout the intranet platform. Be sure to also account for search and
discoverability with video: Does the platform automatically transcribe
and index video content?

15
 Step 6

(continued)

Capability Why it matters

Multi-channel push and Intranets should not be destination portals. They must be integrated into
pull communications the fabric of employees’ work lives, bringing critical news and information
where they are, with features designed to drive users back to more intranet
content. This multi-channel approach can be supported both through native
channels like integrated employee newsletter tools and mobile apps with
push notification, as well as with pre-built integrations, like, Zoom™, Slack®,
or Microsoft Teams™.

Employee directory Employees go to their intranets searching for answers. When there are
capabilities no relevant knowledge documents, they can find the best solutions by
consulting with experts across the organization. Modern intranets offer
integrated employee directory capabilities that are functionally similar
to LinkedIn, making experts easy to find.

Extensibility Most industry experts agree that a purpose-built intranet will likely perform
better than a traditional platform approach, but you might want to have some
integrations with workflows and prebuilt software. Evaluate how the vendor
can accommodate this flexibility and whether it’s architected in a manner
that won’t require long-standing support.

Mobile apps Mobile apps are a popular way to expand reach across your organization,
gain mindshare, and push out critical, must-read updates. Some mobile-only
communication app vendors are trying to enter the intranet market, but most
lack integrations and desktop capabilities. Pay close attention to branding
options, security, tablet options, and feature discrepancies between desktop
INTRANET BUYER’S GUIDE 2023

and mobile.

Integrations Integrations enrich the intranet experience, saving employees time, and
bringing your digital workplace together. Vendors claim they have an
integration, but in reality, it’s just single sign-on. It’s necessary to ask the
questions that’ll determine the future of the technical aspects of the intranet:
How are the integrations set up and administered? Does it require any
coding or custom work? If so, these integrations will inevitably break and
require maintenance. Prioritize the integrations that matter most—like
content and search integrations with cloud content management. These
types of integrations are most critical for customers and show the highest
variance among vendors. Go deep into their prebuilt capabilities to
understand what “integration” truly means.
16
 Step 6

(continued)

Capability Why it matters

Employee advocacy An intranet is usually the only wall-to-wall software administered by

(social media promotion) corporate communications. Since these teams are often tasked with both
external and internal communications, employee advocacy features offer the
department a stacked-win. The workflows make it easy for organizations to
package pre-approved social communications and then give every employee
the ability to share these communications on social networks like Twitter
and LinkedIn. Ultimately, the company extends its social brand reach.

Global capabilities Organizations that span borders and time zones often have a heightened
need for a strong intranet platform for centralized knowledge, shared
context, and community-building. Look for capabilities like environment
segmentation for different regions, and/or business units and automated
translation that makes content available in every employee’s native language.

Ongoing services Pay close attention to service levels, what’s included in the pricing, and how
and support you’ll manage support requests. You’ll want access to resources that guide
your program and provide additional oversight for what’s working, but you
don’t want to be overly dependent on support, nor have to pay professional
services fees whenever you need help.

Deployment time and A complex implementation is a leading indicator of a complicated, unstable

implementation process partnership. Work proactively toward understanding the implementation
process, and ask for references from other clients. You should be able
to deploy a truly purpose-built intranet within a few months, not years.
According to Nielson Norman, the average custom intranet takes 1.2 years
INTRANET BUYER’S GUIDE 2023

to implement, so keep that in mind. During your implementation, plan to

spend most of the time on content, not on technical configuration or
integrations. Coding shouldn’t be required because if it’s needed now,
you’ll need to do it again when you upgrade your software.

Learn more about features that matter

Simpplr Research white paper:
DOWNLOAD THE WHITEPAPER
Intranet features that matter
17
 Step 7:
Seek social proof

There are hundreds of vendors in the intranet software market with varying degrees of
sophistication, modernness, and long term viability. The truth is many vendors will hide their
capabilities behind service offerings, which will prove costly in the long run. Before you shortlist
vendors, you’ll want to do some research. To start, actively seek back channel references.

Pro Tip
Later on, when
Additionally, seek validation from : you come close
to finalizing your
• Customer references selection, you’ll
also likely want to
• User reviews speak to references.
Company-provided
INTRANET BUYER’S GUIDE 2023

• Analyst reports references are

helpful, but consider
back-channeling
Third-party vendor capabilities assessments: to find the most
objective feedback.

Forrester Wave on Gartner Market Guide G2 User Reviews:

Intranet Platforms, for Intranet Platforms, Currently the largest source of
June 2022 March 2022 user reviews. Note: take some
reviews with skepticism as not
every review is necessarily
legitimate.

18
 Step 8:
Define and score criteria

Decisions by committee are always difficult. That’s why you should work toward streamlining
your process. A leaner, more aligned team better positions you to prevent the initiative from
stalling. All that’s left now is defining your unique requirements based on the information in this
INTRANET BUYER’S GUIDE 2023

guide, and scoring the criteria. Here are two resources you can use as a starting point in your
decision making process.

Vendor scorecard RFP template Got feedback?

This will provide structure for your This is a list of the most common Please share your
evaluation. Include other departments, requirements across hundreds of RFPs. feedback, by
common content creators, and even With this editable template, capturing reaching out to us at
end users as part of this process. everything you need to speed up that hello@simpplr.com
part of your process will be a breeze. Continuous
improvement is
important to us!
DOWNLOAD SCORECARD DOWNLOAD RFP TEMPLATE

19
 About Simpplr

Who we are Benefits

Simpplr is the leading AI-powered employee → Designed for the way you work
experience platform. Organizations use
our forward-looking, adaptable products → Ready to use in weeks, not months
to deliver personalized experiences that
inspire and engage their employees. → Built for business users
Wherever people work, Simpplr enables
them to flourish. → Unified, engaging experience across
mobile and the web
Trusted by more than 500+ leading brands,
including Zoom, Snowflake, Moderna, → Powerful integration
Eurostar, and AAA, our customers are
achieving measurable productivity gains, → Secure and scalable platform
increased employee engagement, and
accelerated business performance.

Simpplr is headquartered in Silicon Valley,

CA with offices in the UK, Canada, and India,
and is backed by Norwest Venture Partners,
Salesforce Ventures, and Tola Capital.
Learn more at simpplr.com

Trusted By
INTRANET BUYER’S GUIDE 2023

simpplr.com +1.877.750.8330