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Introduction To NCD

This document introduces Natural Church Development (NCD), which is a paradigm and strategic process for assessing and improving church health and growth. NCD focuses on growing churches as living organisms by accurately diagnosing health using a survey tool, then addressing the areas most in need of improvement. Church leaders find NCD helpful as it provides an ongoing assessment of health, clarifies vision, and directs resources effectively to partner with God in stimulating healthy, natural growth over the long term.

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100% found this document useful (1 vote)
240 views20 pages

Introduction To NCD

This document introduces Natural Church Development (NCD), which is a paradigm and strategic process for assessing and improving church health and growth. NCD focuses on growing churches as living organisms by accurately diagnosing health using a survey tool, then addressing the areas most in need of improvement. Church leaders find NCD helpful as it provides an ongoing assessment of health, clarifies vision, and directs resources effectively to partner with God in stimulating healthy, natural growth over the long term.

Uploaded by

Briantono
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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INTRODUCING NATURAL CHURCH DEVELOPMENT

Natural Church
Development
An Introduction
_____________________

NCD equips church leaders to –

accurately assess church health

refine vision, goals and strategies

revisit essential values

focus resources appropriately

produce lasting health and growth

“Giving priority to quality


to help develop
healthy growing churches”

Direction Ministry Resources PO Box 1002 Nathan Street Brighton Queensland 4017 Australia
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© 2001 Direction Ministry Resources Ass Inc
INTRODUCING NATURAL CHURCH DEVELOPMENT

Welcome
Welcome to this introductory booklet on Natural Church Development, commonly known
internationally as 'NCD'. We hope that it stimulates your thinking about church health and
growth in a new way and sharpens your focus on the real issues confronting the growth of the
church or churches for which you have responsibility.

The booklet is designed to provide you with basic information about Natural Church
Development to help you decide how it might benefit you and your church as you seek to
grow. On the following pages you will find information about:

• the basic concepts of NCD


• the process of implementing NCD
• the commitment required to gain the most value from NCD
• the benefits to you and your church of engaging with the NCD process
• the next steps to take if you decide to do the NCD Survey

If you have any questions, please do not hesitate to contact the person who provided you with
this booklet or us at Direction Ministry Resources. You can phone us at (+61 7) 3869 0928 or
email us at office@directionresources.com.au.

Our website has more information about Natural Church Development and its resources. You
will find it at www.directionresources.com.au.

If you want multiple copies of this document, you may obtain permission to reproduce it
along with a digital version by contacting Direction Ministry Resources.

Ian Campbell
Manager
Direction Ministry Resources
National Partner (South Pacific) for the
Institute for Natural Church Development International

Direction Ministry Resources PO Box 1002 Nathan Street Brighton Queensland 4017 Australia
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What is Natural Church Development?


A different way of thinking about growth

Natural Church Development (NCD) is a paradigm – a way of thinking about church


growth. Growth should be about quality (health) and not just quantity (numbers). In
fact NCD suggests that quality should take priority over quantity in church growth
thinking.

At the heart of the paradigm is the Scriptural picture of the church as a living
organism, not just an organisation (albeit a spiritual one). Looking at the church
"organically" gives us a different perspective on what "growth" means. The growth of
organisms focuses on their health, their capacity to reproduce, and how the individual
'body' parts interact. They are grown, not built. They are nurtured, not assembled.

The NCD paradigm suggests that if church growth is about growing an organism, the
health (quality) of the organism is going to have a direct impact on its size (quantity).
If a church can become increasingly healthy over time, it is more likely and better able
to reproduce disciples, ministries and eventually itself.

How many times have church leaders counted the numbers in Sunday services and
then wondered whether the church community was healthy and continuing to grow to
maturity? Is size really a true measure of health?

The NCD paradigm helps you think about growing your church as a healthy living
organism.

A long term strategic process

Natural Church Development is also a long term strategic process for progressively
improving a church's health. It is a process of continual improvement, not a program
which, if implemented to the letter, guarantees "a healthy church". It requires a long
term commitment which is intentional and consistent.

At the heart of the process is a sophisticated diagnostic tool, the NCD Survey, which
complies with international statistical standards for validity and reliability. Annual
surveys provide an accurate up-to-date "snapshot" of the health of the church on an
ongoing basis. They are based on an assessment by key people within the life of the
church. Each Survey enables the church leadership to assess improvement in the
church's health over the previous year and focus on the area needing greatest attention
for the coming year.

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Why Church Leaders Find NCD Helpful


Natural Church Development liberates leaders wrestling with growth issues:

• It reminds them that God brings the growth and it is their role to partner with Him,
not generate the growth themselves.

• It helps them focus on principles not programs.

• It provides a regular accurate "snapshot" of a church's health.

• It outlines a process for improving quality.

• It helps leaders focus on essential growth values.

• It provides concrete input for developing or refining vision.

• It helps direct limited resources effectively.

• It confirms long-held beliefs through the extensive international research. The


following comment is common: "Christian Schwarz affirms what I have been thinking
for a long time, but until now nobody has done the research."

What NCD is Not

• NCD is not a prescriptive "silver bullet" program guaranteeing church growth.

• NCD is not a substitute for spiritual leadership motivated to achieve healthy growth.

• NCD is not a substitute for the unique vision that God has for every church. Every
church leader must seek the Lord for that vision. NCD will, however, undergird,
clarify and stimulate that vision.

• NCD does not bring unity where there is division. The Survey is most suited to
churches with members united and committed to the ongoing life and healthy growth
of the church.

• NCD is not a short term solution. Deciding to "try NCD this year" will miss the riches
of exploring the paradigm.

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Thinking Growth…. Naturally


God's principles for growing living organisms

Scripture invites us to consider the principles by which God sustains and grows living
things in the world He has created and sustains. These principles are used by God to
grow His Kingdom as well.

Scripture teaches that the local church is also a living organism which God wants to
grow – the Body of Christ. The local church shares similarities with other organisms
God has created and sustains. It's potential for growth lies in its health, not its size.

NCD has shown through international research that healthy growing churches are
more successful in releasing the potential for healthy growth because they apply these
natural principles and treat the church more as a living organism to be grown rather
than an organisation to be built.

A fundamental part of the NCD paradigm is learning to see the church as a living
organism to be grown through understanding and applying these principles.

Partnering with God to stimulate healthy growth

Jesus gives a picture of the partnership God expects to have with His people in
growing the Kingdom. In the Parable of the Growing Seed, Jesus said:

"This is what the Kingdom of God is like. A farmer scatters seed on the
ground. Night and day, whether he sleeps or gets up, the seed sprouts and
grows, though he does not know why. All by itself the soil produces grain –
first the stalk, then the head, then the full kernel in the head. As soon as the
grain is ripe, he puts the sickle to it, because the harvest has come." (Mark
4:26-29)

In this parable, Jesus shows Kingdom growth is a cooperative effort:

• the sower creates an environment which maximises the potential for new life
and growth

• but God alone brings that life and growth (which appears to happen "all by
itself")

Natural Church Development


helps leaders create an ongoing environment which
releases the growth potential in their churches

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Quality as the foundation for quantity

To truly think of the local church as a living organism is to acknowledge that quality
(health) is just as important to church growth as quantity. In fact, quality is the
essential foundation for quantity.

The health of any living organism directly impacts its capacity to grow and reproduce.
The ground-breaking international research by the Institute for Natural Church
Development International has shown a clear correlation between quality and quantity.
Churches that focus on improving their health are more likely to grow numerically and
reproduce ministries. Likewise, churches failing to heed the "health warning" are in
decline.

Natural Church Development


helps leaders identify and address the
unique health (quality) issues facing their churches

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The Origins of Natural Church Development

Worldwide research

The Institute for Natural Church Development International, based in Germany under
the leadership of Christian Schwarz, undertook worldwide research in the early 1990s.

1000 churches in 32 countries were surveyed to determine if there were principles


producing healthy church growth independent of
• denomination or theology
• country or culture
• leadership style
• size
• ministry model

The key question was: "What church growth principles are true, regardless of
culture and theological persuasion?"

The quality characteristics: a framework for healthy growth

The research revealed a framework of eight quality characteristics that were operating
in healthy, growing churches. All were present and none could be missing. They
were:

• Empowering Leadership

• Gift-oriented Ministry

• Passionate Spirituality

• Functional Structures

• Inspiring Worship Service

• Holistic Small Groups

• Need-oriented Evangelism

• Loving Relationships

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The biotic principles: a foundation for thought and action

What distinguished these churches was not just a high degree of performance in the
eight areas, but their application of a core of natural principles to church activity so
that they operated more like organisms than spiritual organisations.

• Interdependence – all parts of the church are aware of the impact of what
they do on other parts and ensuring that the impact is always positive.

• Multiplication – every part of the church is looking to reproduce itself.

• Energy Transformation – all the "energy" in the church is harnessed and


directed towards achieving its God-given goals.

• Multi-usage – the church invests its resources in such a way that its various
parts become self-sustaining, freeing up resources to be used elsewhere.

• Symbiosis – diverse parts of the church are encouraged to work together in


synergistic "win-win" relationships.

• Functionality – all areas of the church are regularly assessed to ensure they
are contributing to the overall healthy growth of the church as an organism.

The healthy churches may or may not have been aware that these principles were at
work in the life of the church. They may have been implementing them intuitively.
They may have called these principles by other names, or not named them at all, but
they were nonetheless operating to a greater extent than in less healthy churches.

For church leadership, an essential element of NCD is learning to apply these


principles so that they progressively become part of the "way of life" of the church.

Direction Ministry Resources PO Box 1002 Nathan Street Brighton Queensland 4017 Australia
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The NCD Survey: Profiling the Local Church

A diagnostic tool for implementing the NCD paradigm

The international research was used as a foundation for developing the NCD Survey
which gives local churches an accurate annual profile of their health. The Survey is
based on:
• internationally-validated, user-friendly questionnaires completed by the
pastoral staff of the church and 30 key people (chosen according to specific
criteria)
• a computer software program arising out of the original research program
• a standardisation which measures the church against other churches in the
local region (in our case Australia and New Zealand).

In essence the Survey profile gives a rating for each quality characteristic, but it holds
a wealth of information about:
• relative strengths and weaknesses of the quality characteristics
• the potential interrelationships between various quality characteristics
("Why is Holistic Small Groups high but Loving Relationships low?")
• the trends of different quality characteristics from profile to profile
• and most importantly, the so-called "Minimum Factor", the principal focus
for discussion, analysis, strategic planning and action (see below).

A question of values

One of the unique features of NCD is that the Survey measures the church's health in
terms of the quality characteristic adjectives, not the nouns.

For example, the profile does not measure whether the leadership of the church is
strong or visionary, but the degree to which it is empowering. The profile does not
measure how much "ministry" is taking place in the church, but the degree to which
people are using their spiritual gifts to do that ministry.

The adjectives are vital because they represent essential values for healthy growth.
For NCD to be of maximum benefit to a church, its leaders must own these adjectives
as values themselves and actively seek to incorporate them into the life of the church.

The Minimum Factor

The basic strategy to improve the health of the church is simplicity itself – work at
improving the health of the quality characteristic that is least developed. Christian
Schwarz calls this quality characteristic the Minimum Factor.

Direction Ministry Resources PO Box 1002 Nathan Street Brighton Queensland 4017 Australia
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Since all eight quality characteristics are essential to healthy growth, it makes sense to
work at addressing the lowest characteristic, that part of the body which is making the
least contribution to its overall health and growth.

The strategy is one of progressively addressing each Minimum Factor as it arises


through doing successive Surveys. This helps the leadership stay focused on what is
important for healthy growth, set goals which will bring maximum health benefit and
direct resources effectively.

Direction Ministry Resources PO Box 1002 Nathan Street Brighton Queensland 4017 Australia
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The NCD Quality Growth Cycle


The Quality Growth Cycle is a strategic process. It provides a framework for action
which allows church leaders to get the most out of the annual Surveys and at the same
time progressively understand and apply the practicalities of the NCD paradigm.

Why a cycle?

There are many reasons why the Quality Growth Cycle is proving useful to church
leaders.

• Many church leaders find it helpful to have the cycle's framework for
implementation when applying growth principles.

• The cycle enables church leaders to respond to the Minimum Factor in a


way which is unique to their church.

• The cycle fits into the annual church calendar, with its normal processes of
review, visioning, holidays, etc. This helps integrate NCD into the rest of
church life.

• Repeating the cycle annually progressively builds understanding of the


paradigm, reinforces values, maintains focus on what is important and
cements decision-making processes which increase the potential for "all by
itself" growth.

• Repeating the cycle also reveals trends in church life and ultimately draws
out deeper issues that may not be apparent in any one cycle.

Six major steps

The Quality Growth Cycle is a strategic process that is repeated every year as each
Survey is done to assess ongoing improvement in the church's health.

The six major steps are outlined briefly here. A more detailed look at the first step is
included later in this manual should you decide to do the Survey.

Step 1 - Preparing for the NCD Church Survey

The church leadership begins to understand the basic concepts of NCD and determines
if it wishes to do a Survey in the church. It commits to a long term implementation
(multiple cycles) to maximise the possibility of making the transition to NCD thinking
and practice. It determines what assistance will be required from inside and outside
the church to go through the cycle. Spiritual momentum is built by sharing NCD
concepts with the congregation.

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Step 2 - Completing the Survey

This step involves selecting the thirty Survey participants from within the
congregation and then gathering them together to complete the questionnaires. These
are forwarded to the accredited NCD Coach who is assisting the church. The profile is
then produced and returned to the church.

Step 3 - Analysing the Survey Results

In this step the church spends several weeks discussing the results of the profile. The
purpose is to gain insights as to what is causing the Minimum Factor. Feedback is
sought from leadership, from those who completed the questionnaires and from those
parts of the congregation seen to be most directly affected by the Minimum Factor. At
the end of this step, the leadership is confident it has uncovered the major obstacles to
growth in the area of the Minimum Factor.

Step 4 - Developing an Action Plan

The church puts together an action plan that deals specifically with the issues
uncovered in the previous step. The goal is to remove the obstacles to healthy growth
so that the health of the Minimum Factor will rise. Specific goals are set, with
accountabilities. The goals are formulated using the Biotic Principles so that new
patterns of thinking begin to evolve through practical action. Ownership of the plan
by the leadership is vital.

Step 5 - Implementing the Action Plan

At its heart, this step tests the commitment of the leadership to the plan. Momentum is
monitored and encouraged, people are held accountable for implementing their part of
the plan, adjustments are made to the plan where necessary and progress is assessed
regularly. Further work is done to understand the NCD paradigm and as a result the
the church begins operating more as an organism than merely as an organisation.

Step 6 - Repeating the Survey and the Cycle

After twelve months, the leadership reviews the goals of the current cycle to assess
what has been achieved in addressing the Minimum Factor. The Survey is then
repeated to test that assessment. The overall health of the church is determined and
the new Minimum Factor revealed. The leadership consolidates the gains of the
previous cycle and then turns its attention to the new Minimum Factor by beginning a
new cycle.

Direction Ministry Resources PO Box 1002 Nathan Street Brighton Queensland 4017 Australia
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To Do an NCD Survey or Not?


Is a Survey really necessary?

The Survey is the only means of providing the leadership with an objective and
accurate "snapshot" of the church's health. Experience has shown that the intuition of
leadership is often misleading. Even church leaders who have been at the church a
long time are sometimes surprised by the Survey results. This is because the Survey
goes beyond the opinion of a few people in the church or the opinions of outside
consultants, no matter how valuable their insights.

NCD does help a leadership focus on eight essential areas for growth without a Survey
being done. The Survey goes the next step by highlighting annually the area of
greatest importance for maintaining healthy growth.

Churches can work at implementing the NCD principles without doing the Survey,
and this is not discouraged. However, most gain is made when the principles are
implemented in the context of raising the Minimum Factor.

Is a Survey right for your church now?

Having said that, the Survey is not suitable for every church at the time they are
interested in doing it. Experience has shown that the following issues are important.
These may not disqualify a church from doing a Survey, but it is wise to discuss their
implications with an accredited NCD Coach.

Timing

It may not be an appropriate time to do the Survey if, for example, the church is in the
middle of rolling out a vision, launching significant new programs or building new
facilities. On the other hand, it may be an appropriate time if the church is at a point
of developing or reviewing a vision.

Commitment, unity and a heart for growth

NCD requires commitment for the long term. The Survey will bring little benefit if
the pastor and the rest of the leadership is not committed to understanding and
implementing NCD.

A Survey is unlikely to gain traction in an environment where there is disunity


(especially among the leadership) or where the church has specific relational issues in
the body it needs to deal with.

Although a Survey does tend to generate excitement and focus, it works best where
there is a genuine heart for growth in the congregation.

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Comings and goings at the top

If the pastor is leaving in the next twelve months, it may not be appropriate to do the
Survey because of loss of momentum. Likewise a pastor who has just arrived should
consider delaying doing a Survey. This gives the opportunity to get through the
"honeymoon" period, understand the church better and be able to exercise greater
insight in selecting the people to complete the questionnaire.

Demographics, change and expectations

Are there any relevant contextual issues that are likely to impact growth potential?
For instance, are there changing demographics and is the church reflecting those
changes? Is the area facing changes to business/government infrastructure - industry,
employment,etc?

Other issues also affect the capacity of the church to change and grow. These may
necessitate careful thought before embarking on an NCD Survey. For example, has
the church plateaued or been in decline for the past 5 years? Are there more members
in the 50 plus age bracket than below?

Recent church plant?

It may not be the right time to do the Survey if the church has been planted recently.
There is no hard and fast rule here. Is the church large enough to do a Survey? Are
the various functions and activities of the church stable enough to think an assessment
can be made of the eight quality characteristics? Would a Survey help or hinder the
development of the vision? Would it be better at this time to focus on all eight Quality
Characteristics rather than seek to isolate the Minimum Factor through the Survey?

Size

A decision to do the Survey may simply depend on the church's size. The computer
software that generates the profile is optimised around questionnaires for pastoral staff
and thirty people from the congregation, selected according to the following criteria:

• committed to the life of the church


• actively involved in ministry, preferably performing a regular task
• a member of a small group, cell or home group

Profiles with less than thirty congregational participants may skew results. The
software generates a result with as few as 20 people, but we recommend a minimum
of 27. In the end, the leadership must feel confident that they have a representative
sample to complete the questionnaire so that there is confidence in the profile results.

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Committed but not big enough yet?

If the church is not large enough to do a Survey yet, work is being done to produce
resources that will help the church begin to implement some key elements of the NCD
paradigm based on the Quality Growth Cycle. These will provide a framework into
which the Survey can be inserted when the church's size makes it practicable.

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Yes to the Survey – Next Steps


If you want to do a Survey in your church, there are a number of important steps you
need to take in preparation. (What follows is an outline of Step 1 of the Cycle.)

Understand the basic concepts

Make sure you and your leaders have a good understanding of the basic NCD
concepts. We recommend that you study Natural Church Development, the ABCs of
Natural Church Development and The Threefold Art of Experiencing God, all by
Christian Schwarz. (All can be obtained through Direction Ministry Resources).

The ABCs are usually sufficient for your leadership team and other interested parties
in the church. The following discussions may help your team prepare for the Survey:

• growth in quality (health) leading to growth in quantity.

• church as a living organism to grow rather than a spiritual organisation to


build.

• growth being achieved by removing obstacles to growth rather than trying


to push growth.

• the quality characteristic adjectives as values, what that means and how
they will be role modelled in the life of the church by the leadership.

• what the team believes are the church's strengths and weaknesses and why.

Leadership commitment

You and your leaders must be committed to implementing NCD over the long term
and understand why they are making that commitment. They must be committed to:

• the concept of NCD as a process (not a program) which brings continual


improvement in the health of the church over the long term.

• giving the issues raised in each cycle priority and helping each other
maintain momentum.

• growing in their understanding of NCD, in particular the quality


characteristics and the biotic principles.

• holding each other accountable on the NCD values.

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It is through the cyclical approach that the paradigm is taught, experienced and
reinforced. It is not necessary to understand everything about NCD before doing the
first Survey, but the church will reap few rewards if the leadership begins only with
the idea of "giving it a go to see what happens".

Know your NCD Coach

The NCD Coach is the person who provides you with the Survey materials and
organises for the profile to be produced. The Coach's role is, as the name implies, to
coach the church leadership through the cycle. It is not the Coach's role to do the
work for you or tell you what to do, but to help you come to understand the principles
and practice of NCD – to walk the road with you. The leadership must take
responsibility for understanding the principles and being intentional and consistent in
applying them.

As part of the Survey cost, the Coach will help you prepare for the Survey, do it and
begin you on the process of analysing the results. Whether this involves the Coach
coming to the church or being in touch by phone is a matter for discussion.

If you decide you want additional coaching support, you need to talk to the Coach
about what the church needs and how much it will cost. While we recommend
working with a Coach throughout the first cycle (at least), it is not compulsory.

If you need to find an NCD Coach, call us at Direction Ministry Resources and we
will endeavour to find one for you.

Build momentum for change

Although most people respond with some excitement to the questionnaires themselves,
the survey process of itself doesn't usually generate momentum for change. In the
lead up time to doing the Survey, it is important to build some momentum for change
within the church using the principles and concepts of NCD.

Different leaders do this in different ways. Here are some suggestions:

• Preach on the eight quality characteristics without necessarily mentioning


them by name. Focus on issues of growth based on church health.

• Distribute copies of the ABCs booklet to various groups so that the broader
church can discuss what it means to grow increasingly healthy.

• Reinforce or challenge current church values by spending time discussing


the quality characteristic adjectives as growth values to be lived out in
church life.

• Use elements of the NCD paradigm to reinforce or re-shape the church's


vision.
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Timings

Think about when you want to do the Survey. It very much depends on the unique
issues you face in your church. Here are some suggestions:

• Do the Survey when you believe the leadership is united and understands
the commitment involved in starting the NCD process.

• Take as much time as you need to prepare the congregation.

• Fit the Survey in with significant times of annual review and planning. If,
for example, you do your visioning and planning in January, you may want
to do the Survey in October, giving time to obtain the results and get
congregational feedback before the holiday season. Alternatively, you may
do the Survey early in the year when people are fresh and enthusiastic.

• If your leadership positions are coming up for election, you may wish to
delay the Survey until the new leadership team is in place.

• If you have one or two major issues that need urgent attention, delay the
Survey until these issues are resolved and the Survey can be given
appropriate attention.

• Will the chosen date for the Survey conflict with major events on the
church's calendar that cannot be shifted?

Ordering the Survey

Having decided when you want to do the Survey, you can order it through your NCD
Coach or through Direction Ministry Resources if you do not have a coach.

Until 1 January 2002 the cost of the Survey is AUD$264.00. We recommend that you
check the Direction Ministry Resources website for the current price. If concerns are
expressed in the church about this amount, it may help to explain that this represents
about $5.00 per week, for which the church gains an accurate assessment of the
church's health on an annual basis.

Included in the Survey price is:

• the set of questionnaires along with instructions for selecting the 30


participants and completing the questionnaires.

• the profile results with implementation materials, including The


Implementation Guide to Natural Church Development by Christian
Schwarz and Christoph Schalk.

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• a manual which will take you through the steps of the Quality Growth
Cycle in detail.

• the agreed level of support from the NCD Coach.

There are other NCD resources available. For details refer to the descriptions on the
Direction Ministry Resources website. Select 'Resources', then the category 'Natural
Church Development'.

Going on a journey

Natural Church Development is a journey to lasting health in a church which produces


"all by itself" growth as foreshadowed in the Parable of the Growing Seed (Mark 4:26-
29). In this journey, you learn the unique identity of your church as a living organism
which God has equipped to grow. It is a journey of strengthening the strengths but
more importantly strengthening the weaknesses by consistently identifying blockages
to "all by itself" growth and removing them. As the church grows in health (quality) it
is building the all important foundation for an increase in size.

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Direction Ministry Resources


Direction Ministry Resources is an incorporated not-for-profit association based in
Brisbane, Australia. It's purpose is to increase the effectiveness of Christian leaders
by providing practical and productive resources.

As the National Partner in Australia, New Zealand and the islands of the South Pacific
for the Institute for Natural Church Development International in Germany, Directions
is responsible for:

• training and supporting a network of accredited NCD Coaches.


• supplying all available international NCD resources and developing
additional local resources.
• working with churches, denominations and movements to apply the NCD
paradigm effectively.
• liaising with the Institute in its ongoing research.

As of June 2001 over 400 NCD Surveys have been done in churches from 18
denominations and movements in our region.

Questions

If you have any questions, contact the NCD Coach who provided you with this
information (see below). Otherwise, contact Direction Ministry Resources at

PO Box 1002 Nathan Street


Brighton, Qld, 4017
Phone: (+61 7) 3869 0928 Fax: (+617) 3869 0528
Email: office@directionresources.com.au
Website: www.directionresources.com.au

If you want multiple copies of this document, you may obtain permission to reproduce
it along with a digital version by contacting Direction Ministry Resources.

Accredited NCD Coach:

Direction Ministry Resources PO Box 1002 Nathan Street Brighton Queensland 4017 Australia
20
© 2001 Direction Ministry Resources Ass Inc

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