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This document appears to be a customer satisfaction survey for Landmaark mall regarding its supply chain. It contains 23 multiple choice and open-ended questions regarding customers' experiences with Landmaark's products and offerings, pricing, delivery times, communication, customer service, and suggestions for improvement. The survey asks customers about how they learned about Landmaark, their satisfaction with products and response times, pricing compared to competitors, delivery coordination and timeliness, issues faced, preferred communication methods, and feedback on Landmaark's supply chain policies and after sales service.

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70 views3 pages

Questionner

This document appears to be a customer satisfaction survey for Landmaark mall regarding its supply chain. It contains 23 multiple choice and open-ended questions regarding customers' experiences with Landmaark's products and offerings, pricing, delivery times, communication, customer service, and suggestions for improvement. The survey asks customers about how they learned about Landmaark, their satisfaction with products and response times, pricing compared to competitors, delivery coordination and timeliness, issues faced, preferred communication methods, and feedback on Landmaark's supply chain policies and after sales service.

Uploaded by

prime_optimus04
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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A study on CUSTOMER SATISFACTION of LANDMAARK mall with regards to its SUPPLY CHAIN.

QUESTIONNAIRE Name of the client/builder: Person in charge: Mail id: Contact no:

1. How do you know about Landmaark? a. B.D.O walk-in b.Advertisement c. By other builders d.Others

2. Have you placed any order with Landmaark? a. Yes b. No If no please mention why________________?

3. Are you satisfied with the Landmaark offering in terms of its products and brands? a. Highly satisfied C. Neither satisfied nor dissatisfied b. Satisfied d. highly dissatisfied

4. How is the response from Landmaark for your enquires? a. Very fast b. Fast c. slow d. Very slow e. No response

5. How do you rate the performance of our marketing executives for your technical enquires? Please rate the specific attributes to the Landmaark that you used. a. Excellent b. Good c. Satisfactory d. Fair

6. How is the pricing of Landmaark products compared to other suppliers? a. Very high b. High c. Moderate d. Competitive

7. How many days Landmaark takes to deliver your orders?

a. Less than 1 day

b. 1-2 days

c. 2-4days

d. More than 7 days.

8. Did Landmaark deliver the products in time? a. Yes b. No

9. How was the co-ordination from Landmaark, dispatch dept during the lead time? a. Very good b. Good c. satisfactory d. Poor

10. Have you received the invoice/ test certificate along with delivery? a. Yes b. No

11. Have you faced any problem with the quantity of the products delivered? a. Yes b. No

12. Landmaark is able to meet the customer expectations and needs? A Strongly agree c. Neither agree nor disagree b. Agree d. Disagree

13. How is the past sales service of Landmaark when it comes to the issue with quality/quantity of the materials supplied? a. Excellent b. Good c. Satisfactory d. Poor

14. How do you rate our service comparing with other suppliers? a. Excellent b. Good c. Satisfactory d. Poor

15. Mark a tick on the given below factors subjected to Landmaark. Factors Excellent Good Fair Satisfactory Poor

Co-ordination Supply chain policies Customer service After sales service 16. Have you come across any of the following problems during unloading of the materials? A .Non providing labors b. Lack of co-ordination among labors

c. Issue with payment with labors

d. No issue everything is fine.

17. Have you experienced any mismatch in the material supplied, than your ordered quantity? a. Yes b. No If yes, please specify____________________________?

18. Have you experienced any occasion that Landmaark has taken the order but not able to deliver it? a. Yes b. No If yes, please specify____________________________?

19. What effective mode of communication you would prefer to have with Landmaark for your supply queries? a. One to one contact b. Telephone c. E-mail d. All the above

20. In case of delay in the delivery, Landmaark informs the customer about delay and gives the schedule for delivery? a. Highly agree c. Neither agree nor disagree b. Agree d.Highly disagree

21. Are you able to communicate with Landmaark dispatch team after 6PM? a. Yes b. No

23. Please give us your valuable suggestion to improve the service of Landmaark. _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ ____..

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