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Nursing Communication Techniques

This document summarizes a nurse-client interaction between a student nurse named Zaira Mae Mendero and her patient. The interaction follows the typical phases of orientation, working, and termination. During orientation, the nurse introduces herself to establish rapport. In the working phase, the nurse uses active listening techniques to understand the patient's symptoms and condition, asking open-ended questions. The nurse acknowledges the patient's pain and discomfort. Finally, in the termination phase, the nurse wishes the patient well and hopes for a quick recovery, using humor to end the interaction positively.

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ZAIRA MAE MENDERO
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52 views2 pages

Nursing Communication Techniques

This document summarizes a nurse-client interaction between a student nurse named Zaira Mae Mendero and her patient. The interaction follows the typical phases of orientation, working, and termination. During orientation, the nurse introduces herself to establish rapport. In the working phase, the nurse uses active listening techniques to understand the patient's symptoms and condition, asking open-ended questions. The nurse acknowledges the patient's pain and discomfort. Finally, in the termination phase, the nurse wishes the patient well and hopes for a quick recovery, using humor to end the interaction positively.

Uploaded by

ZAIRA MAE MENDERO
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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NAME Mendero, Zaira Mae L.

DATE March 28, 2023

Doc Manny L. Mamaril RN, MAN,


YEAR/SECTION BSN NURS 2-5A PROFESSOR
LPT PhD

NCM1022R - CARE OF MOTHER CHILD AT RISK OR WITH PROBLEMS (ACUTE


AND CHRONIC) RLE

Nurse - Client Interaction

Nurse Client Therapeutic analysis


communication
techniques

Orientation phase

Good morning Okay, goodmorning Offering self Establishing rapport


ma’am! I'm Zaira with the patient
Mae Mendero; I will
be your student nurse
for today from
EAC-C

How are you today I'm doing fine Giving recognition Helps grant an
ma’am? opportunity to start a
conversation and
recognize the client
as a person. It
welcomes the client
with respect and
warmth

Is it okay if I take Sure, go ahead Giving information Making the needed


your vital signs information available
ma’am? for client and allows
her to know what to
expect

Working phase
Ma’am may I ask I pooped 3 times and Active listening Show interest in what
how many times did it is a lot, watery, and the client has to say.
you poop for this the color is yellowish, Acknowledging that
period? Gaano you're listening,
kadami? What's the understanding and
consistency? What engaging with them
color?

Do you experience Yes, my stomach Active listening Show interest in what


any pain right now? hurts the client has to say.
Acknowledging that
you're listening,
understanding and
engaging with them

Termination Phase

Alright ma’am thank Thank you Offering hope and Lightning the mood
you and get well humor with humor, keep the
soon. patient in a positive
state of mind

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