Canon

DATE: November 16, 2001

TO: Canon imageRUNNER Dealers

SUBJECT: imageRUNNER 5000 Service Guide Revision

Dear imageRUNNER Dealer:

The Canon U.S.A. Systems and Technical Support Division is pleased to announce the
introduction of the new imageRUNNER 5000i, which is now included in the imageRUNNER
5000 Service Guide. The Service Guide also incorporates the imageRUNNER 6000 model.
Please discard the contents of the original imageRUNNER 5000 Service Guide, Revision 0,
dated September 2000 and replace it with the enclosed imageRUNNER 5000/6000/5000i
Service Guide, Revision 1, dated December 2001. The enclosed cover and binder must also
be replaced.
Also, the imageRUNNER 5000N and imageRUNNER 5000S have been discontinued and
removed from the revised Service Guide.
Please review this information carefully so that each dealership can have a better
understanding of the service requirements for the imageRUNNER 5000/6000/5000i models.
All of the information provided is accurate as of the date issued.
If you have any concerns or questions on this product, please visit the Systems and Technical
Support Division’s e-Support web site or contact your local Canon Regional Manager.
Thank you for your continued support.

Sincerely,

Yoshihisa Shimamoto
Director & General Manager of Planning
Systems & Technical Support Division
Imaging Systems Group
 SERVICE GUIDE

CANON U.S.A., INC. Rev. 1

SYSTEMS & TECHNICAL SUPPORT DIVISION December 2001
 imageRUNNER 5000/6000/5000i Service Guide

IMPORTANT

SPECIFICATIONS AND OTHER INFORMATION CONTAINED

HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE
VALUES OR THOSE FOUND IN ADVERTISING AND OTHER
PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE
STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING

TO THE imageRUNNER 5000/6000/5000i AND THE CONTENTS
RELATING TO THE imageRUNNER 5000/6000/5000i.

imageRUNNER 5000/6000/5000i Service Guide Rev. 1 December 2001 Page i

 imageRUNNER 5000/6000/5000i Service Guide

Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center: http://www.support.cusa.canon.com.

Printed in the United States of America.

Distributed in the United States by Canon U.S.A., Inc.

This service guide is the property of Canon U.S.A., Inc. All rights reserved.

The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used
only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by
any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as
expressly permitted herein.

Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless
from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide.

Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any
time without notice.

Canon is a registered trademark of Canon Inc.

imageRUNNER and NetSpot are trademarks of Canon Inc.
UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
Macintosh, MacOS, Apple, and AppleTalk are trademarks of Apple Computer, Inc.
Adobe and PostScript are trademarks of Adobe Systems Inc.
Novell, IPX/SPX, and NetWare are trademarks of Novell, Inc.
CAN and CNE are service marks of Novell, Inc.
Microsoft, Windows 95/98/2000 and Windows NT are registered trademarks of Microsoft Corporation.
PCL is a trademark of Hewlett-Packard Corporation.
IBM is a trademark of IBM, Inc.
Intel and Pentium are trademarks of Intel Corporation
Solaris is a trademark of Sun Microsystems, Inc.
eCopy Desktop is a trademark of eCopy, Inc.
The Energy Star name is a trademark of the U.S. Environmental Protection Agency.

All other company names and product names may be trademarks or registered trademarks of their respective owners, and are
hereby acknowledged.

imageRUNNER 5000/6000/5000i Service Guide Rev. 1 December 2001 Page ii

 imageRUNNER 5000/6000/5000i Service Guide

Table of Contents

I. Product Overview ............................................................................................................................................1

II. Design Features................................................................................................................................................1
A. Merge Document Mode.....................................................................................................................................1
B. Job Build Mode .................................................................................................................................................1
C. Copy Reservation ..............................................................................................................................................2
D. Chapterization Mode .........................................................................................................................................2
E. Saddle Stitch Mode............................................................................................................................................2
F. Different Size Originals.....................................................................................................................................2
G. Universal Send (imageRUNNER 5000i Only)..................................................................................................2
H. Remote and Cascade Copying/Printing (imageRUNNER 5000i Only) ............................................................2
I. Large, Touch-Sensitive Operation Panel (imageRUNNER 5000i Only) ..........................................................3
J. imageWARE Document Manager (imageRUNNER 5000i Only) ....................................................................3
K. eCopy Desktop for Windows ............................................................................................................................3
III. Product Configuration ....................................................................................................................................4
A. imageRUNNER 5000/6000 ...............................................................................................................................4
B. imageRUNNER 5000i.......................................................................................................................................5
C. imageRUNNER 5000/6000/5000i.....................................................................................................................6
D. Optional Accessories .........................................................................................................................................6
E. Supplies .............................................................................................................................................................6
F. Connectivity Accessories...................................................................................................................................6
IV. Specifications....................................................................................................................................................7
A. imageRUNNER 5000/6000/5000i.....................................................................................................................7
B. DADF ................................................................................................................................................................8
C. Finisher-F1 ........................................................................................................................................................8
D. Paper Deck-G1 ..................................................................................................................................................9
E. Saddle Finisher-F2.............................................................................................................................................9
F. Network Multi-PDL Print Kit-A2 ...................................................................................................................10
G. Puncher Unit-B1 (Option for Finisher-F1 & Saddle Finisher-F2) ..................................................................11
H. Differences Between The imageRUNNER 5000/6000/5000i Models ............................................................11
V. Service Features.............................................................................................................................................12
A. Serviceability ...................................................................................................................................................12
B. Upgrading ........................................................................................................................................................12
C. Computer Requirements For Upgrading .........................................................................................................13
D. Handling Of The HDD ....................................................................................................................................13
E. Service Mode...................................................................................................................................................14
F. Software Counter Mode...................................................................................................................................14
G. Power and Plug Requirements.........................................................................................................................14
H. Estimated Installation Time .............................................................................................................................14
I. Consumables....................................................................................................................................................15

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 imageRUNNER 5000/6000/5000i Service Guide

J. Finisher-F1/Saddle Finisher-F2 Consumables.................................................................................................15

K. Periodic Replacement Parts .............................................................................................................................15
L. Consumable Parts ............................................................................................................................................16
M. DADF Consumable Parts ................................................................................................................................16
N. Paper Deck-G1 Consumable Parts...................................................................................................................17
O. Finisher-F1/Saddle Finisher-F2 Consumable Parts .........................................................................................17
P. Customer Maintenance ....................................................................................................................................17
Q. Periodic Maintenance Items ............................................................................................................................17
R. Finisher-F1 and Saddle Finisher-F2 Periodic Maintenance Items...................................................................19
S. DADF Periodic Maintenance Items.................................................................................................................19
VI. Service Policy .................................................................................................................................................20
A. Systems & Technical Support For Dealerships ...............................................................................................20
B. Escalation Procedure .......................................................................................................................................20
C. Internet Systems And Technical Support ........................................................................................................21
D. Recommended Monthly Print/Copy Volume ..................................................................................................21
E. Warranty Conditions........................................................................................................................................21
VII. Technical Training ........................................................................................................................................22
A. Overview .........................................................................................................................................................22
B. Certification .....................................................................................................................................................22
C. Who Should Attend .........................................................................................................................................22
D. Training Facilities............................................................................................................................................22
E. Prerequisites ....................................................................................................................................................22
F. What You Will Learn ......................................................................................................................................23
G. Course Format .................................................................................................................................................23
H. Course Highlights ............................................................................................................................................23
I. Course Equipment ...........................................................................................................................................23
J. Materials ..........................................................................................................................................................24
VIII. Service Requirements....................................................................................................................................25
A. Authorization Policy........................................................................................................................................25
B. Service Recommendation ................................................................................................................................26
IX. Appendix ........................................................................................................................................................27
A. imageRUNNER 5000/6000 Series Limited Warranty Conditions ..................................................................27
B. Canon GPR-4 Drum Unit Limited Warranty...................................................................................................28
C. imageRUNNER Product Accessory Limited Warranty ..................................................................................29

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 imageRUNNER 5000/6000/5000i Service Guide

I. Product Overview
The imageRUNNER 5000/6000/5000i are part of Segment 4. The imageRUNNER
5000/6000/5000i offers up to 50 or 60 pages per-minute of digital copying and
network printing. The imageRUNNER 5000 is a standalone 50 cpm copier and
the imageRUNNER 6000 is a standalone 60 cpm copier with standard automatic
document feeding and copy functions such as Trayless Duplexing, Scan-Once-
Print-Many, Copy Reservation, Job Build, Different Size Originals, Two-Page
Separation, Department Management ID’s, Merge document and Confidential
Mail Boxes. For advanced in-line finishing, the optional Saddle Finisher-F2 for
saddle-stitch booklets may be added. The Saddle Finisher-F2 will automatically
place the pages in the correct order.

The imageRUNNER 5000i is a second-generation iP (imagePlatform) function

machine that comes standard with copy, print, and universal send functions that
offer up to 50 pages per-minute of digital copying and network printing.

As an ENERGY STAR™ Partner, Canon U.S.A., Inc. has determined that this product
meets the ENERGY STAR guidelines for energy efficiency.1
II. Design Features
A. Merge Document Mode
The Merge Document Mode can be used when there is a need to combine
multiple data from the PC. Merge Document Mode will combine data
created with different software by multiple users and can print as one
document. Data sent from the PC is sent and stored to a mailbox. The
Merge Document Mode will merge documents from different mailboxes as
well as documents that were previously stored in a box. Merge Document
Mode allows the user to combine documents, which have more than 100
originals, and print it out as one job. This mode is useful when there is a
need to combine PC data and copy originals from the DADF or Platen
Glass containing transparencies, small pieces of paper together or to
paste an image into a document and output as a simplex or duplex job.
The documents are merged in the order the user specifies. The names of
the printed documents are displayed as the name of the first document
and the number of the other documents contained in the job. In Merge
Document Mode the settings are cleared and the user can use the
“Change Print Setting” key to set the print attributes.
B. Job Build Mode
The Job Build Mode is used when the user wants to combine multiple
copy originals. If the user has more than 100 copy originals, Job Build
Mode will combine the originals and print as one document. This mode is
useful when there is a need to combine transparencies, paste small
pieces of paper together or paste an image into a document and output as
a simplex or duplex job. Job Build Mode can combine up to five different
copy originals from the DADF and platen glass.

1
If any of the options are installed, the printer may no longer be Energy Star compliant.

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 imageRUNNER 5000/6000/5000i Service Guide

C. Copy Reservation
Compared to the imageRUNNER 550/600 which can only select Copy A
or Copy B, the imageRUNNER 5000/6000/5000i can select up to five
different copy reservation jobs, decreasing the user wait time and
increasing productivity for the user.
D. Chapterization Mode
This added function to the “Cover/Sheet Insertion” enables the user to
program the imageRUNNER 5000/6000/5000i to automatically add
chapter pages to copy sets by printing only on one side of the page.
E. Saddle Stitch Mode
The optional Saddle Finisher-F2 can saddle stitch booklets in the same
manner as the imageRUNNER 550/600.
F. Different Size Originals
Different Size Originals enables the user to scan originals with the same
width, or different-size width together as one group. The following
different size originals can be fed: 11” X 17” and LGL, 11” x 17” and
LTRR, LGL and LTR, LTR and LTRR.
G. Universal Send (imageRUNNER 5000i Only)
The most highlighted function of the imageRUNNER 5000i is the Universal
Send Function. Paper documents can be changed into electronic format,
and sent to multiple destinations that are connected on the
imageRUNNER 5000i Network, or on the Internet. Furthermore, the
Universal Send function allows for more effective and productive
information management because of the simplicity with which paper
documentation can be seamlessly integrated into electronic format.
The imageRUNNER 5000i has the following sending functions:
! e-mail
! Database
! File
! Mailbox
H. Remote and Cascade Copying/Printing (imageRUNNER 5000i Only)
To make remote copies/prints, users simply scan an original at one
imageRUNNER 5000i machine, and print it from any single
imageRUNNER 5000i printer on the network. Cascade copies are made
in a similar manner, but are printed at two imageRUNNER 5000i machines
on the network with a combined delivery speed of up to 100 cpm (up to 50
cpm at each machine). Up to seven imageRUNNER 5000i IP Addresses
can be stored but only one device can be selected when Cascade or
remote copies are made.

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 imageRUNNER 5000/6000/5000i Service Guide

I. Large, Touch-Sensitive Operation Panel (imageRUNNER 5000i Only)

The color touch panel in the imageRUNNER 5000i is the same as that in
the imageRUNNER 8500, with a substantial 7.8 inch standard screen and
large, colorful images that allow for easy operation. Clear, step-by-step
instructions (i.e. removing a paper jam or changing the toner) offer users
of all levels easy directions on how to operate different features. Since the
display panel has the same look and feel as previous imageRUNNER
lines, the imageRUNNER 5000i requires minimal training, if any, for users
already familiar with Canon’s products.
J. imageWARE Document Manager (imageRUNNER 5000i Only)
By using the Send function, the imageRUNNER 5000i (Send to Database)
can send scanned documents to the imageWARE Document Manager
software. With this software, users can also store and view mailbox data
from their client servers.
K. eCopy Desktop for Windows
eCopy Desktop™ for Windows® is client-based software that provides
network users with the ability to treat eCopy document files just like paper,
right on their desktop computer. With eCopy Desktop, users can view and
annotate, perform Optical Character Recognition (OCR) to generate
editable text, and store or distribute eCopies from their desktops. eCopy
Desktop also allows users to combine or separate pages from multiple
eCopies, to create a new document of selected pages, or attach a
signature stamp.

eCopy Desktop for Windows is included with the imageRUNNER 5000i

SET however, it is optional for the imageRUNNER 5000/6000 models.

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 imageRUNNER 5000/6000/5000i Service Guide

III. Product Configuration

A. imageRUNNER 5000/6000

Saddle Finisher-F2 Finisher-F1 Paper Deck-G1

0192A001AA imageRUNNER 5000 0191A001AA 0270A003AA
0016A026AA
imageRUNNER 6000
0014A026AA

Items included in the imageRUNNER 5000/6000 Copier Box:

! Developing Assembly x 1
! Plate, Cassette Size X 1
! Cassette Size Label x 1
! Label, Universal Cassette x 2
! Label, Deck size x 2
! Sheet Mode Memory x 1
! Plate, Preventing Mis-detect x 3
! Handle x 1
! Cover Handle (A) x 1
! Plate, End Guide x 1
! Cover, Side guide x 1
! Screw x 2
! Developing Assembly x 1
! Plate, Cassette Size X 1
! Document Tray x l
! FL Cassette-P3 (Universal) x l
! FL Cassette-Q3 (lix 17") x l
! Copy Machine Warranty (English) x 1
! Copy Machine Warranty (French) x 1
! Drum Unit Warranty (English) x 1
! Drum Unit Warranty (French) x 1
! Registration Card (USA) x 1
! Registration Card (Canada) x 1
! Installation Check List x 1

! Operator manual x 1 (FA7-2189-060)

(The Parts Number for the Operator Manual
cannot be ordered as a Sales Item)

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 imageRUNNER 5000/6000/5000i Service Guide

B. imageRUNNER 5000i
Items included in the imageRUNNER 5000i Box:
! 1x iR5000i Printer 120V Main Unit ! 1x FL Cassette-Q3 (Preset at 11x17)
! 1x Developing Assembly ! 1x Users Guide (English)
! 2x Plate, Cassette Size ! 1x Copying Guide (English)
! 2x Label, Cassette Size ! 1x Box function Guide (English)
! 1x Label, Universal Cassette ! 1x Sending function Guide (English)
! 2x Label, Deck Size ! 1x Setup Guide (USE)
! 1x Sheet, Mode Memory ! 1x PS/PCL Printer Guide (USE)
! 3x Plate, Preventing Mis-detect ! 1x Network Guide (USE)
! 1x Plate, End Guide ! 1x Remote UI Guide (USE)
! 1x Cover, Side Guide ! 1x User Software CD-ROM Unit
! 2x Screw ! 1x N/W ScanGear CD-ROM Unit (EFIGS)
! 1x Handle ! 1x EULA (JEFIG)
! 1x Cover, Handle (A) ! 1x PS/PCL Release Note (USE)
! 3x Cover, Handle (B) ! 1x Copy Machine Warranty (English)
! 1x Sheet, Protection, Drum ! 1x Copy Machine Warranty (French)
! 1x Stop, Drum Support ! 1x Drum Unit Warranty (English)
! 1x Lever, Separation Release ! 1x Drum Unit Warranty (French)
! 1x Screw ! 1x Registration Card (for USA)
! 1x Cover, Latch Blanking ! 1x Registration Card (for Canada)
! 1x Document Tray ! 1x Installation Check List
! 1x FL Cassette-P4 (Universal)
Items included in the imageRUNNER 5000i image Reader-A1 SET Boxes:
! 1x Image Reader-A1 (Inch/A) ! 1x DADF (INCH/A)
! 1x DDIS Power Cable ! 1x Enclosed Parts Unit
! 1x I/F Cable ! 1x Installation Procedure
! 1x Copying Guide (USE) ! 1x Test Chart (A4)
! 1x Sending function Guide (USE) ! 1x Test Chart (LTR)
! 1x Installation Procedure ! eCopy Desktop for Windows

The Parts Number for the Operator Guides cannot be ordered as a Sales Item
User’s Guide FA7-2485-010
Copying Guide FA7-2486-010
Box Function Guide FA7-2487-010
Sending Function Guide FA7-2488-010
Setup Guide FA7-2816-010

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 imageRUNNER 5000/6000/5000i Service Guide

C. imageRUNNER 5000/6000/5000i
Item Item Number2
imageRUNNER 5000/6000
imageRUNNER 5000 0016A026AA
imageRUNNER 6000 0014A026AA
imageRUNNER 5000i
imageRUNNER 5000i SET 0017A001AA
imageRUNNER 5000i (Printer) 0017A002AA
D. Optional Accessories
Item Item Number2
Control Card IV F22-7213-704
Control Card Printer-A1 F22-7211-000
Basic Card Set F21-7541-000
Card Set 2 F21-7523-000
Card Set 3 F21-7533-000
Black Toner Unit F21-4101-700
FL Cassette-P4 0334A009AA
FL Cassette-Q3 0335A007AA
FL Cassette-P3 0334A007AA
Paper Deck-G1 0270A003AA
Card Reader-C1 6575A001AA
Saddle Finisher-F2 0192A001AA
Finisher-F1 0191A001AA
Copy Tray-C3 0519A006AA
Puncher Unit-B1 0194A002AA
eCopy Desktop for Windows GPSIMPAD4
E. Supplies
Item Item Number2
GPR-4 Drum 4229A003AA
GPR-4 Black Toner 4234A003AA
Staple Cartridge-D2 0250A002AA
Staple-E1 0251A001AA
Transparency Type E 9-70015-E1
Roll Paper for C.C.P.-A1 SSF-H1200
Label Type D1 9-50015-D1
Label Type D2 9-50015-D2
F. Connectivity Accessories
Item Item Number2
TokenRing Kit-A2 SET 6910A004AA
Network Multi-PDL Printer Kit-A23 0406A107AA

2
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.
3
The Network Multi-PDL Printer Kit-A2 is standard on the imageRUNNER 5000i model.

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 imageRUNNER 5000/6000/5000i Service Guide

IV. Specifications
A. imageRUNNER 5000/6000/5000i
imageRUNNER 5000/6000/5000i (Main Unit)
Type: Digital, Multifunction Imaging System
Copying Method: Laser Dry Electrostatic Transfer
Developing System: Dry Monocompoent Toner Projection
Acceptable Originals: Sheets, Books and 3 Dimensional Items (Up to 4.4 lb.)
Maximum Original Size: 11"x17"(Ledger)
Maximum Copy Size: 11"x17"(Ledger) Only Lower Cassettes will hold 11”x17”/A3 size Paper
Minimum Copy Size: 4-1/8" x 5-7/8"
Standard 193 MB RAM + 5.1GB HDD
Image Server:
(approximately 4,000 originals can be held)
Maximum Copy Reservation: 5
Engine Resolution: 600 dpi x 600 dpi
Interpolated Resolution: 1,200 dpi x 600 dpi (Copy), 2,400 dpi x 600 dpi (Print)
Halftone: 256 (continuous tone)
Paper Feeding: 2 Cassettes/2 Trays
Paper Capacity: 2 x 550 and 2 x 1,500 (Std. 4,150 Sheets / Max. 7,650 Sheets)
Manual Bypass: Approximately 50 Sheets
• 17 - 24 lb. Bond (Drawer 3 / 4)
Acceptable Paper Weight:
• 17 - 110 lb. (Drawer 1 / 2, Manual Bypass and Paper Deck)
Duplexing: Standard Automatic Trayless Duplexing
• 25% - 400% (in 1% increments): From glass
Magnification:
• 25% - 200% (in 1% increments): From feeder
Preset Reduce/Enlarge: 25%, 50%, 64%, 73%, 78%, 121%, 129%, 200%, 400%
imageRUNNER 5000/5000i imageRUNNER 6000
Approximately:
Approximately:
• 60ppm/LTR
• 50ppm/LTR, STMTR
Multipage Copy Speed: • 50ppm/STMTR
• 36ppm/LGL
• 36ppm/LGL
• 30ppm / 11"x17"
• 30ppm / 11"x17"
• 39ppm / LTRR
• 39ppm / LTRR
• Approximately 3.8 seconds or less from platen glass,
First Copy Speed:
• Approximately 5.1 seconds or less from DADF
Warm-Up Time: Approximately 5 minutes or less
Maximum Copy Run: 1-999
Automatic Exposure: AE or Manual (Text, Photo or Text & Photo)
Dimensions (HXWXD): 44-3/4” x 25-3/8” x 29-1/4” (1136 x 643 x 743mm)
Installation Space (WxD): 52-3/8” x 29-1/4” (1246 x 746mm) with copy tray
Weight: Approximately 462 lbs. (210kg)
Power Requirements: 115V/50-60Hz, 15A
Plug: NEMA 5-20P
Photoconductor: Amorphous Silicon Drum Estimated Yield: 3,000,000 Impressions

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 imageRUNNER 5000/6000/5000i Service Guide

imageRUNNER 5000/6000/5000i (Main Unit)

• Finisher-F1
• Saddle Finisher-F2
• Puncher Unit-B1
• Copy Tray-C3
Accessories:
• Paper Deck-G1
• GPR-4 Black Toner Unit
• Network Multi-PDL Print Kit-A23
• TokenRing-A2 SET
B. DADF
DADF
Acceptable Original Size: 11"x17", LGL, LTR, LTRR, STMT
Acceptable Orig. Capacity: Approximately 100 Sheets/LTR, LTR-R, STMT 50 Sheets/11"x17"
Different Size Original: Same width and Different width
DADF Paper Weight: 13 lb. Bond to 32 lb. Index (one side / both sides copy)
DADF Paper Capacity: Approximately 100 sheets
DADF Paper Weight: 13 lb. Bond to 32 lb. Bond (one side / both sides copy)
• imageRUNNER 5000/5000i: Standard 50 ipm
Document Feeding Speed:
• imageRUNNER 6000: Standard 55 ipm
Original Feeding Method: From first page (top of the original)
Power Source: Directly from Main Unit
Weight: Approximately 30.0 lbs. (14kg)
C. Finisher-F1
Finisher-F14
Acceptable Paper Weight: 17 lb. Bond – 110 lb. Index
Number Of Trays: 2 Trays
• Top Tray: Approximately 1,000 Sheets LTR / 500 Sheets 11"x17"-
Offset is Supported or 30 sets all sizes.
Capacity Per Tray:
• Lower Tray: Approximately 1,000 Sheets LTR / 500 Sheets 11"x17"-
Offset is Supported or 30 sets all sizes.
Paper size: Statement (STMT) to 11"x17"
• 1-Top corner (Any Corner of page)
Staple Position:
• 2-Side Margin (Book Staple - Two Patterns)
Performance: Full Productivity (17 lb. - 110 lb. Index paper and 1/2 staples)
Maximum Stapling Capacity: Approximately 50 Sheets LTR/STMT, 30 Sheets LTRR/LGL/11"x17"
Power Source: Directly From Main Unit
Dimension: 41-3/8" x 26-3/8" x 24-1/4" (1,052mm x 669mm x 614mm)
Weight: Approximately 70.5 lbs. (32kg)
Type Of Staple: Staple-E1 (5,000x3)

4
Finisher F1 or Saddle Finisher F2 has a 1,000 sheet limitation on all output trays. However, to ensure quality output every time,
jobs that require stapling of 2 or more documents, staple sets are limited to 30 sets each tray.

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D. Paper Deck-G1
Paper Deck-G1
Paper Capacity: Approximately 3,500 Sheets
Paper Size: LTR
Paper Weight: 17 lb. Bond to 110 lb. Index
Power Source: Directly From Main Unit
Dimension (HxWxD): 22-5/8" x 12-3/4" x 23" (574 mm x 323 mm x 583 mm)
Weight: Approximately 101 lbs. (46kg)
E. Saddle Finisher-F2
Saddle Finisher-F24
Acceptable Paper Weight: 17 lb. Bond – 110 lb. Index
Number Of Trays: 2 trays
• Top Tray - Approximately 1,000 Sheets LTR/500 Sheets 11"x17"-
Offset is Supported, 30 sets (w/staple) all sizes.
Capacity Per Tray:
• Lower Tray - Approximately 1,000 Sheets LTR/500 Sheets 11"x17"-
Offset is Supported, 30 (w/staple) sets all sizes.
Paper Size: Statement (STMT) to 11"x17"
• 1-Top corner (Any Corner of page)
Staple Position:
• 2-Side Margin (Book Staple - Two Patterns)
Performance: Full Productivity (17 lb. - 110 lb. Index paper and 1/2 staples)
Maximum Stapling Capacity: Approximately 50 Sheets LTR/STMT, 30 Sheets LTRR/LGL/11"x17"
• Paper Weight - 17 lb. - 22 lb. Bond, Cover sheet is up to 110 lb. Index
• Stapling Capacity - Approximately 15 Sheets
• Total Sides Imaged - Approximately 60 Total Sides (15 Sheets)
Saddle Stitch Tray: • Total Sets - Approximately 25 Total Sets (1-5 Sheets), 15 Total Sets
(6-10 Sheets), 10 Total Sets (11-15 Sheets)
• Folding - V Folding Standard
• Paper Size Supported - LTRR, 11”x17”
Power Source: Directly From Main Unit
Dimensions (HxWxD): 41-3/8" x 26-3/8" x 24-1/4" (1,052mm x 669mm x 614mm)
Weight: Approximately 114 Ibs. (52kg)
Staple-E1 (5,000x3), Staple Cartridge-D2 (2,000x3 Cartridges) for Saddle
Type Of Staple:
Stitch Unit
Attachable ACC: Puncher Unit-B1 (2 hole / 3 hole punch)

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 imageRUNNER 5000/6000/5000i Service Guide

F. Network Multi-PDL Print Kit-A2

Network Multi-PDL Print Kit-A23
CPU: R4011, 90 MHz Base (shared with main unit)
Memory: 192 MB DIMM Standard (shared with main unit)
Storage: 5.1GB HDD (shared with main unit)
Continuous Print Speed: Approximately 50 ppm (LTR)
LTR, LGL, STMT, 11”x17”, A5, A4, A3, B4, B5, COM 10, Monarch, DL,
Applicable Paper Size:
C5, Executive
• 2 cassettes (550 sheets each)
• 2 trays (1,500 sheets each)
Paper Source:
• Stack bypass
• Optional Paper Deck
Supported PDL: PCL™5e, PCL 6 XL and PostScript™ 3 Emulation
• PS: 136 Fonts
• 117 Adobe™ Type Fonts
Internal Fonts:
• 19 True Type Fonts
• PCL5/6: Roman 80, Barcode 32 Fonts
• RJ45 (10/100 Base T)
I/F Connections: • IEEE 1284 (Compatibility, Nibble, Byte and ECP mode)
• TokenRing card (PCI) (Future Option)
Ethernet
• NetWare™ 802.2, 802.3, Ethernet Il, 802.2 SNAP
Protocol Stacks:
• TCP/IP: Ethernet Il
• AppleTalk™: Phase II
Utilities: • NetSpot™ V3.2.6
• Novell™ NetWare v.3.2, 4.1, 4.11,4.2, 5, 5.1
• Windows 95, 98, Me, 2000
Network OS: • Windows NT® 4.0
• Solaris™ 1.x, 2.5, or later
• Apple™ System 7.5 or higher
• NDS Pserver

• Pserver
Netware Networks
• Nprinter

• Rprinter
Print Service:
• LPD (Line Printer Daemon) TCP/IP

• IPP TCP/IP (Windows 95/98 & 2000 only)

• RAW (Port 9100) TCP/IP (Windows 2000 only)

• PAP AppleTalk

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 imageRUNNER 5000/6000/5000i Service Guide

Network Multi-PDL Print Kit-A23

• Compression and Decompression
• Resolution Enhancement Technology
Print Controller Technology: • PostScript Font Management
• Direct EPS File Printing
• Font and Forms Downloading
• Access to Full Finishing Features
• Internet Connectivity
Other Features: • NetSpot Supported
• Spooling Supported
• Automatic Job Recovery
G. Puncher Unit-B1 (Option for Finisher-F1 & Saddle Finisher-F2)
Puncher Unit-B1 (Option for Finisher-F1 & Saddle Finisher-F2)
Acceptable Paper Weight: 17 lb. Bond – 110 lb. Index
Paper Size: LTR/LGL/11"x17"
Punch Method: Sequential processing system (1 Sheet at a Time)
Punch Capacity: 2 hole/3 hole (Auto change 3 hole: LTR/11"x17", 2 hole: LGL/LTRR)
Punch Speed: Full productivity
Puncher Paper Dust Stock: Approximately 3,000 sheets
Punch Dust Access: Front
Punch & Staple Combination: Available
Power Source: 120W Directly From Main Unit
Dimension (HxWxD): 34-7/8"x 3"x 24-1/4" (886mm x 75.5mm x 614.4 mm)
Weight: Approximately 11.9 Ibs. (5.4kg)
H. Differences Between The imageRUNNER 5000/6000/5000i Models
Item imageRUNNER 5000 imageRUNNER 6000 imageRUNNER 5000i
Copy Speed (LTR) Up to 50 cpm Up to 60 cpm Up to 50 cpm
Duty Cycle (Copies) Up to 200,000 Up to 230,000 Up to 200,000
Optimum Zone (Copies) 30,000 ~ 60,000 30,000 ~ 100,000 30,000 ~ 60,000
Network Multi-PDL Printer Kit-A2 Option Option Standard5
eCopy Desktop for Windows Option Option Standard6

5
The Network Multi-PDL Printer Kit-A2 is standard with the imageRUNNER 5000i model.
6
The eCopy Desktop for Windows is standard with the imageRUNNER 5000i SET model.

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 imageRUNNER 5000/6000/5000i Service Guide

V. Service Features
A. Serviceability
To ensure machine reliability and copies of the highest quality, Canon
U.S.A., Inc. recommends that a Quality Assurance Visit be performed at a
minimum every 250,000 copies. Quality Assurance requires the cleaning,
checking, and replacement of parts as necessary for specific areas every
250,000 copies. The frequency of the Quality Assurance Visits will
depend on the following conditions: monthly copy volume, environment,
type of originals copied, and customer’s handling of the copier equipment.

QA QA QA
Installation 750K
250K 500K

A QA Procedure will require the replacement of various consumable parts

every 250,000 copies.
B. Upgrading
Canon U.S.A. will provide dealers with the Service Support Tool (Version
1.31 or later) via Canon e-Support for updating the following system
components:
• System Software stored on the Hard Disk Drive (HDD)
• Remote User Interface (RUI) stored on the HDD
• BootROM stored on a Flash Double In-line Memory Module
(FDIMM) on the Main Controller Printed Circuit Board (PCB)
The Service Support Tool has the ability to back-up RAM data (service
mode and user mode settings).
When the HDD is replaced, the Service Support Tool is used to format the
new HDD and load software. Canon USA will make the data for these
updates available to the dealers via CD-ROM.
Note:
A Personal Computer is required when installing upgraded firmware. Use
a Bicentronics IEEE-1284 I/F cable7 or a crossover network cable, as an
interface between the personal computer and the imageRUNNER
5000/6000/5000i to enable high-speed transmission of the data.

7
The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed by IEEE1284
(25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier connection). Cables conforming
to the IEEE1284 are marked “IEEE Std. 1284 compliant.”

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C. Computer Requirements For Upgrading

The following are the recommended Desktop PC or laptop specifications
to use for the download:
1) CPU: Intel™ Pentium™ 133MHz or higher
(A Pentium 75MHz proved to be inadequate)
2) Windows 95/98
3) Memory: 16MB or more (32MB or more is preferable)
4) Free HDD Capacity: 20MB8 of available hard disk space
5) Printer Port: ECP mode must be both supported and selected
6) CD-ROM Drive
D. Handling Of The HDD
The imageRUNNER 5000/6000/5000i uses a HDD for storage of the
firmware and image data. A HDD is easily affected by shock, vibration,
and static charge, therefore its handling requires special care. When
transporting a HDD, which is obtainable as a service part, it must be kept
in its original package until it is installed into the main body.

CAUTION:
THERE MAY BE AN ACCIDENT OR DEFECT WITH THE HARD DISK IN
THE MACHINE, CAUSING LOSS, DESTRUCTION OR ALTERNATION
OF DATA RECEIVED OR STORED ON THE HARD DISK. THEREFORE,
IT IS RECOMMENDED NOT TO STORE DATA ON THE HARD DISK
WITHOUT HAVING COPIES OR PRINTOUTS OF SUCH DATA
OUTSIDE. CANON RECOMMENDS THAT DATA STORED ON THE
PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO
PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER
MALFUNCTION OF THE HARD DISK DRIVE. IN NO EVENT WILL
CANON OR ITS AFFILIATES OR THEIR DEALERS BE LIABLE FOR
ANY DAMAGES FOR LOSS OF DATA RECEIVED OR STORED ON THE
HARD DISK, INCLUDING LOSS ARISING FROM LOST OPPORTUNITY
TO USE SUCH DATA, EVEN IF CANON IS ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. (SEE THE TERMS OF THE
PRODUCT'S LIMITED WARRANTY FOR MORE DETAILS.)

8
Download tool (software) only. Actual space depends on the quantity (volume) of software, such as program software from old
version or from other model machines, for which a back up is to be performed. A separate space is needed to house the
Firmware/Software for the imageRUNNER 5000/6000/5000i that is approximately 40 MB.

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E. Service Mode
In order to decrease the down time of the main unit, where efficient regular
service is possible, the number of sheets used for regular exchange
parts/consumable parts can be confirmed in service mode. Using the
main service mode, the technician can efficiently implement / prepare for
the exchange of parts on or during the next regular service call or visit.
F. Software Counter Mode
The Software Counter Mode is designed to decrease the number of
service visits. The degree of a worn-out consumable part can be checked
quantitatively upon a service call facilitating the ability to specify
consumable parts that are worn-out and the parts that need to be replaced
upon the next visit leading to an efficient periodic visit.
G. Power and Plug Requirements
The imageRUNNER 5000/6000/5000i requires a NEMA 5-20R recepticle
(20 AMP, 125 volt) for proper operation. See Figure 1 for the NEMA
diagram. Confirm that a NEMA 5-20R receptacle is available prior to
installation.
CAUTION
DO NOT ATTEMPT TO PLUG THE imageRUNNER 5000/6000/5000i
COPIER INTO A STANDARD NEMA 5-15R RECEPTACLE. DOING SO
MAY RESULT IN AN OVERLOAD TO THE ELECTRIC CIRCUITS OR
DAMAGE TO THE COPIER.

Figure 1
NEMA 5-20R Receptacle
(20 ampere)

H. Estimated Installation Time

Description Estimated Time9
imageRUNNER 5000/6000 w/DADF 30 minutes
Finisher-F1 20 minutes
Saddle Finisher-F2 20 minutes
Network Multi-PDL Printer Kit-A2 5 minutes
Paper Deck-G1 20 minutes
Puncher Unit-B1 15 minutes
imageRUNNER 5000i 30 minutes
• Image Reader-A1 Additional 10 minutes
• DADF Additional 10 minutes

9
Based on hardware installation only with technician experienced on the imageRUNNER 5000/6000/5000i.

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I. Consumables
Estimated
No. Description Item Number2 Quantity Yield/Life
10 Remarks

6% text LTR
1. GPR-4 Toner F42-4101-000 1 33,000
document
2. GPR-4 Drum F43-7801-000 1 3,000,000

J. Finisher-F1/Saddle Finisher-F2 Consumables

Estimated
No. Description Item Number2 Quantity Yield/Life
10 Remarks

5,000
1. Staple-E1 F23-5705-000 1 staples x 3
cartridges
2,000
For saddle
2. Staple Cartridge-D2 F23-2930-000 1 staples x 3
stitch use.
cartridges

K. Periodic Replacement Parts

Estimated
No. Description Item Number2 Quantity Copies
10 Remarks
Replace
Corona wire (primary,
As simultaneously
1. pre-transfer, FB4-3687-000 500,000
Required with corona
transfer/separation)
wire cleaner.
Replace
Primary corona wire simultaneously
2. FF5-6883-000 2 500,000
cleaner 1 with corona
wire.
Primary corona wire
3. FF5-6884-000 2 500,000
cleaner 2
Transfer corona wire
4. FF5-6883-000 1 500,000
cleaner 1I
Transfer corona wire
5. FF5-6884-000 1 500,000
cleaner 2
Separation corona wire
6. FF5-3090-000 1 500,000
cleaner
Pre-transfer corona wire
7. FF5-3090-000 1 500,000
cleaner
As
8. Primary grid wire FY1-0833-000 500,000
Required
9. Thermistor FH7-7529-000 1 500,000
10. Second thermistor FG5-8812-040 1 500,000
11. Ozone filter FB5-5570-000 1 500,000
12. Thermal switch FH7-7154-000 1 1,000,000

10
Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factors
including, without limitation, monthly printer volume, environment, type of image printed and customer handling of the printer
equipment.

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L. Consumable Parts
2 Estimated Life
Rank Part Description Part Number Quantity
(prints/copies)
10 Remarks
1. Developing Sleeve FG5-8235-000 1 1,000,000
2. Developing Roller FB2-6933-000 2 1,000,000
Cleaner Separation
3. FB2-6899-000 3 500,000
Claw
Use both edges
4. Cleaning Blade FA4-1827-000 1 1,000,000
500,000 copies/edge
Primary Corona
5. FG6-5927-000 1 1,000,000
Assembly
Transfer/Separation
6. FG6-5911-000 1 1,000,000
Corona Assembly
Pre-Transfer Corona
7. FG6-5045-000 1 1,000,000
Assembly
Pre-Transfer Corona
8. FA4-1867-000 1 500,000
Assembly Scraper
9. Upper Fixing Roller FB4-3690-000 1 500,000
10. Lower Fixing Roller FB5-3619-000 1 500,000
11. Fixing Web FY1-1157-000 1 500,000
Insulating Bush Replaced simultaneously
12. FB5-3613-000 1 500,000
(Front/Rear) with upper fixing assembly
Upper Delivery
13. FB5-3625-000 6 500,000
Separation Claw
Lower Delivery
14. FA2-9037-000 2 1,000,000
Separation Claw
Pick-Up Roller
(Deck, Cassette), FF5-1220-000 4 250,000
Rear Number of actual copies
15.
Pick-Up Roller (1 roller/cassette)
(Deck, Cassette), FF5-1221-000 4 250,000
Front
Pick-Up Feed Roller Number of actual copies
16. FF5-9779-000 8 250,000
(Deck, Cassette) (2 rollers/cassette)
Separation Roller Number of actual copies
17. FB2-7777-020 4 250,000
(Deck, Cassette) (1 roller/cassette)

M. DADF Consumable Parts

2 Estimated Life
Rank Part Description Part Number Quantity
(prints/copies)
10 Remarks
1. Manual Feed B Roller FB1-8581-000 1 120,000 Number of actual copies
2. Manual Feed C Roller FB5-0873-000 1 120,000
3. Feed Roller FC3-0607-000 1 80,000
4. Separation Pad FF3-3983-000 1 80,000
5. Pick-Up Roller FC3-0722-000 1 80,000
6. Separation Plate FF3-3984-000 1 80,000
Number of actual sheets
Dust collecting tape passing through the DADF
7. FC3-0787-000 1 80,000
(large)
Dust collecting tape
8. FC3-0788-000 1 80,000
(small)
Dust collecting tape
9. FC3-0799-000 1 80,000
(upper)

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N. Paper Deck-G1 Consumable Parts

2 Estimated Life
Rank Part Description Part Number Quantity
(prints/copies)
10 Remarks
Pick-up roller, rear FF5-1221-000 1 250,000
1.
Pick-up roller, front FF5-1220-000 1 250,000 The number of copies is the
2. Pick-up feed roller FF5-9779-000 2 250,000 total of sheets actually used.
3. Separation roller FB2-7777-020 1 250,000

O. Finisher-F1/Saddle Finisher-F2 Consumable Parts

2 Estimated Life
Rank Part Description Part Number Quantity
(Times)
10 Remarks
Number of times stapling is
Stapler
1. FB4-5390-000 1 500,000 performed.
(Processing tray)
(5,000 staples / cartridge)
Number of times saddle
Stapler
2. FB3-7860-000 2 100,000 stitching is performed
(Saddle stitcher)
(2,000 staples / cartridge)
3. Knurl belt FB4-6656-000 2 2,000,000
FG5-8178-000 2 1,000,000 Paddle unit
4. Paddle for stapler
FB4-6825-000 2 1,000,000 Paddle rubber only
5. Puncher FG6-6501-000 1 1,000,000 3 hole model
P. Customer Maintenance
No. Item Timing
1. Clean copyboard glass
2. Clean copyboard pressure plate As required
3. Clean static eliminator
Q. Periodic Maintenance Items
!: clean ●: replace ⌧: lubricate ✹: adjust ❑: inspect
Every Every Every
Upon
Unit Part Installation
250,000 500,000 1,000,000 Remarks
copies copies copies

Copyboard glass !
External
Control
Ozone filter ●
Dust proof filter !
Inspection and adjustment at first
Scanner wire ❑✹
250,000 copies only.
Scanner
Clean with Alcohol and apply
Scanner rail ! S20 oil.
Mirrors No. 1-No. 3 !
Dust proof glass !
Optical Unit
Reflector !
Standard white plate !
Corona wires
After replacement, be sure to
Corona (primary, pre-
Assembly transfer,
! ● perform wire cleaning in the
service mode.
transfer/separation)
Corona wires
cleaner - primary,
●
pre-transfer,
transfer/separation
Grid wire (primary) ! ! ●
Shield plate for each
corona assembly
! !

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 imageRUNNER 5000/6000/5000i Service Guide

!: clean ●: replace ⌧: lubricate ✹: adjust ❑: inspect

Every Every Every
Upon
Unit Part Installation
250,000 500,000 1,000,000 Remarks
copies copies copies

Primary scatter-
proof sheet
!
Roller terminal
assembly
! !
After cleaning, wipe with
Photo-sensitive
Drum
! isopropyl alcohol and oxidation
Photosensitive
cerium.
Drum
Drum heater sliding
area
!●
Developing cylinder ❑
Developer scatter-
Developer
proof sheet
!
Developing roller !
Cleaner Side scraper ! Remove paper dust.
Toner catcher/toner
Hopper
supply mouth
!
Inlet guide !
Fixing unit
Web ❑ Wind up upon installation.

Oil receptacle !

Fixing unit Thermistor ! ●

(cont’d) Second thermistor ! ●
Thermal switch ●
Delivery Separation claw
Assembly (upper and lower)
!
Waste toner Waste toner
❑ Inspect and remove.
receptacle receptacle
Transfer guide !
Pick- Register roller
(upper and lower)
!
up/feeding
assembly Feeding belt !
Feeding roller !

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R. Finisher-F1 and Saddle Finisher-F2 Periodic Maintenance Items

!:clean ●:replace ⌧:lubricate ✹:adjust ❑:inspect
Every 250,000
Location 11 Remarks
copies
Knurl belt !
Paddle at stapler unit !
Transmission sensor (Paddle) !
S. DADF Periodic Maintenance Items
!:clean ●:replace ⌧:lubricate ✹:adjust ❑:inspect
Every 80,000 copies Every 160,000 copies
(passing through (passing through
Location Remarks
DADF) or every six DADF) or every one
12, 13 12, 13
month’s year
Post-separation sensor !
Reading sensor !
Reverse delivery sensor !
Registration roller !
Feed roller !
Delivery roller !
Driven rollers / Drive rollers !
Pick-up roller !
Separation pad !
Pre-separation pad !
Feeder guides
!
(including mylar)

11
This is the minimum interval for the imageRUNNER 5000/6000/5000i.
12
The number of copies is the total of sheets actually used.
13
The number of sheets actually used can be confirmed with the copier’s service mode.

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 imageRUNNER 5000/6000/5000i Service Guide

VI. Service Policy

A. Systems & Technical Support For Dealerships
The following support mechanisms have been established to deliver high
quality and timely technical support services and product information to
imageRUNNER 5000/6000/5000i dealerships. These support services
cover areas such as: system and user software, networking and
connectivity issues, electro-mechanical operations, and other hardware
servicing issues.
B. Escalation Procedure
The Canon Connectivity escalation procedure diagrammed below will be
utilized for the support of the imageRUNNER 5000/6000/5000i.

imageRUNNER 5000/6000/5000i
Not Operating Properly

Technician escalates the problem to the supervisor and dealership

technical support

Dealership Needs Canon’s Assistance

Call the ISG Technical Support Center

at 1-800-528-2830
Between 9:00AM and 8:00PM
Eastern Time.

If a problem is not initially

resolved, it will be escalated to
the CUSA Engineering Group or
a Digital Solutions Specialist will
be dispatched as required.

Note: In general, initial dealership

response time will be set to meet
the market condition and may be
contractually stipulated.
Dispatches within 2 Hours may
be expected.

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 imageRUNNER 5000/6000/5000i Service Guide

C. Internet Systems And Technical Support

Canon U.S.A. Systems and Technical Support Division provides an on-line
technical e-Support Center at http://www.support.cusa.canon.com.
The e-Support Center is your total support resource for Software and
Connectivity Support, Hardware Services and digital connectivity
Educational Programs. The on-line technical support includes complete
documentation, downloads and a comprehensive database of common
problems and solutions 24 hours a day, 7 days a week.
If you do not already have access to the Canon e-Support Center, you can
register by contacting the Technical Support Center during the business
hours of 9AM to 8PM Eastern Time at 1-800-528-2830.
D. Recommended Monthly Print/Copy Volume
imageRUNNER 5000/5000i imageRUNNER 6000
Optimum performance range
Approximately 30,000 to 60,000 Approximately 30,000 to 100,000
(prints/copies per month)
Suggested maximum monthly
Up to 200,000 Up to 230,000
print/copy volume

E. Warranty Conditions
1. End-User Warranty Conditions
• imageRUNNER 5000/6000/5000i Product Warranty
90 days after delivery to the original purchaser or 180,000
prints/copies, whichever comes first.
• GPR-4 Drum Unit
Full Credit: 60,000 copies or 30 days from the date of original
purchase, whichever comes first.
Prorated Credit: 2,000,000 or one year from the date of original
purchase, whichever comes first.
• imageRUNNER 5000/6000/5000i Product Accessory Warranty
90 days after delivery to the original purchaser.
For detailed warranty information, please refer to the imageRUNNER
Product Warranty located in the Appendix. No warranty is given on any
consumables or consumable parts, such as paper, toner, chemicals, or
pick-up rollers.
2. Warranty Administration Reduction Program (WARP)
Dealers purchasing an imageRUNNER 5000/6000/5000i will receive
WARP credit during the month following their purchase. The credit will
cover the dealer’s cost for defective parts with a dealer cost under $300
replaced during the term of the end-user warranty. Defective parts having
a dealer cost over $300 that were replaced during the term of the end-user
warranty should be returned along with all applicable documentation to
Canon U.S.A. for processing. The Canon Regional Field Technical
Specialist (FTS) or Regional Service Manager can answer any questions
on this program.

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VII. Technical Training

A. Overview
The imageRUNNER 5000/6000 training course will, through a balance of
instructor led lectures and hands-on labs, provide a complete
understanding in the areas of servicing and connectivity. Each student will
achieve the comfort level necessary to properly install, support, and
service the imageRUNNER 5000/6000.
The imageRUNNER 5000/6000 course will focus on three core areas
which will help the Technician feel more comfortable in his or her ability to
support the imageRUNNER 5000/6000 products in a standalone or
connected environment.
B. Certification
Once you successfully complete this course you will obtain certification on
the following products:
• imageRUNNER 5000
• imageRUNNER 6000
• imageRUNNER 5000i
C. Who Should Attend
The imageRUNNER 5000/6000 is a specialized digital copier/printer. It
incorporates not only basic and advanced copier features but also
computer network connectivity and print driver features. With this in mind,
this course is designed to fill the needs of any Technician whose
responsibilities include supporting the imageRUNNER 5000/6000 series of
products in a stand-alone or a connected environment.
D. Training Facilities
Training for this course will be available in all five Regional Training
Centers:
• Jamesburg, NJ
• Norcross, GA
• Itasca, IL
• Irving, TX
• Irvine, CA
These are state-of-the-art educational centers with all of the required
computer, network, and Canon products necessary to provide each
student with the highest quality training available.
E. Prerequisites
The prerequisite for this course is the imageRUNNER Connectivity Quest
course.

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F. What You Will Learn

Overview of the imageRUNNER 5000/6000
• Features/Specifications
• Accessories
• Standards
• Options
imageRUNNER Hardware Technology
• Mechanical and Electrical Service Diagnostics
• Component Removal, Identification and Assembly
• Service Adjustments
• Preventative Maintenance
imageRUNNER 5000/6000 Print Controller
• Network Multi-PDL Printer Kit-A2
• Printing via Novell 4.11
• Printing via Windows NT 4.0
G. Course Format
The imageRUNNER 5000/6000 course consists of four days of instructor-
led lectures, hands-on labs and written examinations. The student-to-
equipment ratio and the student-to-machine ratio are optimized for the
most effective learning environment. Students are provided a lunchtime
meal for each day of training.
H. Course Highlights
• Canon Certified Technical Trainers deliver all of the training.
• Classrooms are highly equipped state-of-the-art connectivity centers.
• Instruction will consist of service-related labs, hands-on exercises, and
a final examination.
• Delivery is highly sophisticated and consists of videos and graphics
embedded in our PowerPoint presentations.
This course was developed with the Technician in mind. Real world
practices and tips were added to bring additional perspective to the
course.
I. Course Equipment
• imageRUNNER 5000/6000
o DADF for each imageRUNNER 5000/6000
o Finisher-F1 or Saddle Finisher-F2 for each imageRUNNER
5000/6000
o Paper Deck-G1 for each imageRUNNER 5000/6000

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J. Materials
The materials required for the imageRUNNER 5000/6000 training course
are listed in the table below.
Model/Accessory Item Part Number 2
Service Manual FY8-13GS-000
imageRUNNER 5000/6000
Parts Catalog FY8-31EV-000
Service Manual FY8-13HH-000
imageRUNNER 5000i
Parts Catalog FY8-31FL-000
Service Manual FY8-13GT-000
DADF
Parts Catalog FY8-31EW-000
Service Manual FY8-13GU-000
Finisher-F1/Saddle Finisher-F2
Parts Catalog FY8-31EX-000
Side Paper Deck-G1 Parts Catalog FY8-31EY-000
Network Multi-PDL Printer Kit-A1 Service Manual FY8-13GJ-000

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VIII. Service Requirements

A. Authorization Policy
To become authorized and maintain authorization to service the
imageRUNNER 5000/6000/5000i, each Authorized Reseller’s location
must have at least one employee who has successfully completed the
imageRUNNER 5000/6000/5000i Systems Connectivity Program and
received certified status.
For a Canon copier dealership, a System Engineer 14 (SE) working with
Canon connectivity products should have the following basic job functions:
• Systems integration (pre-sale and post-sale)
• Installation
• Education of customers and dealership personnel
• Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and a “working knowledge” in the following areas
(listed in order of importance):
• The major computer platforms (IBM™ compatible and Macintosh™)
• Computer hardware (including cabling)
• Computer software (including drivers)
• Operating systems (DOS, Windows 95/98, MacOS™ System 7, 8, & 9)
• Network Operating Systems:
o Novell (3.x, 4.x, & 5.x)
o Windows NT (latest version)
• Protocols:
o IPX/SPX™
o TCP / IP
• Printing
• Scanning
In addition, computer skills and “working knowledge” in the following areas
may also be helpful:
• Other computer platforms (mainframe and UNIX™)
• Networking (TokenRing future option)
• Basic electronics
Possible backgrounds, (listed in preferred order), of a successful Canon
dealership SE are:
• Novell CNASM or CNESM certification / Microsoft® MCSE
• Canon copier service technician with two years of experience centered
on connectivity products.
A degree in computer science, engineering, or a computer technician with
two years of experience is required in the above areas.

14
A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks,
such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.

imageRUNNER 5000/6000/5000i Service Guide Rev. 1 December 2001 Page 25

 imageRUNNER 5000/6000/5000i Service Guide

B. Service Recommendation
To adequately service the imageRUNNER 5000/6000/5000i, Canon USA
strongly recommends that dealers have a laptop computer available for
use as a primary tool for the imageRUNNER 5000/6000/5000i. This
laptop must meet the specifications that are listed in the Computer
Requirements For Upgrading of the Service Features Section on Page 13.

imageRUNNER 5000/6000/5000i Service Guide Rev. 1 December 2001 Page 26

 imageRUNNER 5000/6000/5000i Service Guide

IX. Appendix
A. imageRUNNER 5000/6000 Series Limited Warranty Conditions
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imageRUNNER 5000/6000 Series product packaged with this Limited
Warranty (the "Product") to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to
the original purchaser or 180,000 copies, whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part
with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be
no warranty or replacement. Warranty replacement shall not extend the original warranty period of the Product.

This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items
Canon shall have no responsibility. This warranty covers Canon brand accessories and options designed for use with the Product (which are not
separately warranted). This warranty does not cover the Canon Drum Unit for the Product, for which a separate warranty is given.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN
BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE
PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.

This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric
current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance and environmental conditions
prescribed in Canon's operator's manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by
Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage
the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral
equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor
does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-
ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE
PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS
CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND
DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT. CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT'S HARD DISK DRIVE BE
DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE.

NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE
(UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF
REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO
USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED
SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST
CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE PRODUCT CAUSING
THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS,
DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE,
OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE
PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or an Authorized Service Provider with all necessary documentation and will become the
property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

CANON U.S.A., INC.

One Canon Plaza CANON CANADA, INC.
Lake Success, New York 11042 6390 DIXIE ROAD
MISSISSAUGA, ONTARIO L5T
1P7, Canada
Canon is a registered trademark of Canon Inc.
FA7-2437-010

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 imageRUNNER 5000/6000/5000i Service Guide

B. Canon GPR-4 Drum Unit Limited Warranty

Canon U.S.A., Inc. and Canon Canada, Inc. ("Canon") warrant the Drum Unit incorporated into the imageRUNNER Series product (the
"Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under normal use
and service, other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of
the Drum Unit or use of it to make 60,000 copies, whichever comes first. If the Drum Unit proves to be defective within this warranty period,
Canon shall, at its sole option, replace it without charge.

Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the purchaser of the Drum
Unit or use of it to make 2,000,000 copies, whichever comes first, Canon shall provide a credit ("Credit") to the purchaser toward a
replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and
materials, other than exterior defects, such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer
price for the replacement Drum Unit determined as set forth in the example below.

Warranty replacement shall not extend the original warranty period of the Drum Unit.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE
USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS
MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON
OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT.

This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect, mishandling, or
alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated, electric current fluctuation, exposure to
light, or accident, (b) improper use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon's
operator's manual, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with
Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or cause
abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum Unit on which the original identification
marks or serial numbers have been defaced, removed, or altered.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS
CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR
PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,
LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE
CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN
THE PURCAHSE PRICE OF THE DRUM UNIT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING
THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND
PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY
DRUM UNIT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT
AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY
The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary documentation (machine log, a
sample copy, warranty claim tag or other documents as required from time to time) to receive the Credit or replacement Drum Unit.

Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated based on the copies made as indicated by
the service report submitted by the Canon Authorized Service Representative.

EXAMPLE OF CREDIT

Drum Unit inoperative after: 1,000,000 copies in less than ONE YEAR of use.
Calculation of the Credit may be illustrated by the following example:
Calculation: 2,000,000 - 1,000,000 = 1,000,000 = 50% of the dealer price of the replacement Drum Unit.
2,000,000 2,000,000

THIS WARRANTY APPLIES TO DRUM UNITS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

CANON U.S.A., INC. CANON CANADA, INC.

One Canon Plaza 6390 DIXIE ROAD
Lake Success, New York 11042 MISSISSAUGA, ONTARIO L5T 1P7,
Canada

Canon is a registered trademark of Canon Inc.

FA7-2248-010

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 imageRUNNER 5000/6000/5000i Service Guide

C. imageRUNNER Product Accessory Limited Warranty

Canon U.S.A. Inc. and Canon Canada, Inc. ("Canon") warrant this Canon imageRUNNER Product Accessory (the
"Accessory") to the Canon imageRUNNER Series Product (the "Product") to be free from defects in workmanship and
materials under normal use and service for a period of 90 days after delivery to the original purchaser. During such warranty
period, Canon shall, at its sole option and without charge, exchange any defective part with a new or comparable rebuilt part
or exchange any defective Accessory for a new or comparable used Accessory. This warranty does not cover consumable
items as to which there shall be no warranty or replacement. Warranty exchange or replacement shall not extend the original
warranty period of the Accessory.

This warranty covers the Accessory only when it is attached or connected to an imageRUNNER Series Product for which it
was designed, in the manner specified in Canon's literature.

This warranty shall only apply if the Accessory is used in conjunction with compatible computers, peripheral equipment and
software, as to which items Canon shall have no responsibility.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE ACCESSORY. NO OTHER EXPRESS WARRANTY,
CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THE ACCESSORY SHALL BIND CANON OR ANY CANON AUTHORIZED SERVICE PROVIDER
("SERVICE PROVIDER"). NO WARRANTY IS GIVEN ON ANY USED ACCESSORY.

This warranty shall be void and of no force and effect if the Accessory is damaged as a result of (a) abuse, neglect,
mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating
instructions or maintenance and environmental conditions prescribed in Canon's operator's manual, (c) installation or repair
by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use
of supplies or parts (other than those distributed by Canon) which damage the Accessory or cause abnormally frequent
service calls or service problems, or (e) use of the Accessory with non-compatible computers, peripheral equipment or
software, including the use of the Accessory in any system configuration not recommended in any manual distributed with the
Accessory. Nor does this warranty extend to any Accessory on which the original identification marks or serial numbers have
been defaced, removed or altered.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE ACCESSORY OR CONTAINED ON THE SOFTWARE
DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE ACCESSORY), AND ANY UTILITY SOFTWARE,
DISTRIBUTED WITH THE ACCESSORY IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE
AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE
CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S
LICENSE AGREEMENT.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE
(UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF
REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE
EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR ANY OTHER SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE ACCESSORY
OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN
IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL
RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE
PURCHASE PRICE OF THE ACCESSORY SOLD BY CANON AND CAUSING THE ALLEGED DAMAGE. WITHOUT
LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY
TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE,
OR INABILITY TO USE ANY ACCESSORY SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THE ACCESSORY AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY
Defective parts must be returned to Canon USA with all necessary documentation.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

CANON U.S.A., INC. CANON CANADA, INC.

One Canon Plaza 6390 DIXIE ROAD
Lake Success, New York 11042 MISSISSAUGA, ONTARIO L5T 1P7,
Canada

Canon is a registered trademark of Canon, Inc.

FA7-2249-010

imageRUNNER 5000/6000/5000i Service Guide Rev. 1 December 2001 Page 29