ROLE DESCRIPTION

Logistics Officer
Cluster Stronger Communities
Department Department of Communities and Justice
Division/Branch/Unit Youth Justice NSW
Location Sydney
Classification/Grade/Band Level 4/5 (38hpw JJ Operational Staff award)
Role Number 50011133 & 50011134
ANZSCO Code 591112
PCAT Code 1129192
Date of Approval 10 April 2017 (Converted) Ref: YJ 0113
Agency Website www.dcj.nsw.gov.au
This role description applies to multiple roles across DCJ. Please see job notes and/or advertisement for more
information on specific role qualification requirements and relevant experience.

Agency overview
The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ
works to enable everyone's right to access justice and help for families through early intervention and inclusion, with
benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient
communities by providing services that are effective and responsive to community needs.

Primary purpose of the role

Coordinate daily detainee movements, overseeing the effective and efficient logistical operations involving court
bookings, staff shift coordination, vehicle tracking, for all metropolitan and regional court appearances, and associated
reporting and recording of court results.

Key accountabilities
 Coordinate the daily logistical movement of detainees across the Sydney metropolitan and across New South Wales
and support an environment where the movement of detainees is carried out with sensitivity to issues of
confidentiality, gender, race, cultural background, disability, age and sexuality in dealing with young persons,
their carers, and significant others.
 Maintain various databases, recording staff absences, casual shift available and casual staff availability. These
databases are projected at least two weeks in advance to assist the holder when filling short-term staff vacancies
with minimal disruption to the daily operations of the teams.
 Undertake welfare checks on staff throughout shifts via the Government Radio Network (GRN), vehicle tracking
technology if required and phone. The Logistics Officer will liaise daily with courts notifying where detainees are
placed for their Audio Visual Link (AVL). Contribute to inter-agency service delivery by answering enquiries and
liaising with other government agency staff regarding detainee placements, pick up and arrival times at centres and
courts, including the NSW Police Service, Court staff, Sheriff’s Office, and Department of Corrective Services.

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 Compile various reports and returns on transport vehicle movements, authority to move, departure times, arrival
times, staff on duty, detainee movements, use of force, use of restraints, charter flights, court results, centre bed
vacancies, detainees in custody.
 Communicate with staff who directly supervise detainees, to ensure vital information is passed on and recorded in
relation to client behaviour, service delivery plan objectives, incident management and security issues. This aspect
of the role is critical to the management of state logistics.
 Contribute to the agency’s ‘My Performance through self-assessment and feedback to the Senior Coordinator Court
Operations
 In consultation with rural centre staff coordinate charter flights and police support for rural court appearances and
coordination of transfers between centres in accordance with agency policy and procedures.

Key challenges
 Organising the most safe, and efficient method for the transport of detainees to court across the metropolitan area
with regard the number of detainees, level of detainee security required, and arrival times. The position holder will
often be managing competing priorities with limited resources.
 Independently exercising judgement to resolve issues and reallocate resources as situations arise.
 Ensuring thorough handover, which is crucial task for the role, therefore good communication is required with the
next shift Logistics Officer and Senior Coordinator Court Operations to ensure that safety and security is
maintained at all times.

Key relationships
Who Why
Internal
Senior Coordinator Court Operations For the purposes of advice, decision-making and guidance as well as reviews
of the role’s performance.
Youth Justice management and staff To coordinate daily logistical movement of detainees across the state
To seek advice and information on security issues, psychological,
nursing/health services, Work health and safety, training and equity, and
daily support services.
Sheriffs Liaison in relation to booking cell space at Supreme and District court.
Department of Corrective Service To coordinate transfers between centres and court appearances

External
Charter flights services, NSW Police To coordinate flights and court appearances and coordination of transfers
between centres

Role dimensions
Decision making
The role’s activities are generally defined by legislation and policies governing NSW Youth Justice and relevant agency
policies and guidelines.
In emergency situations or situations that require the allocation of major resources these decisions can only be made in
reference to a senior manager.

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The role exercises judgement while monitoring and tracking vehicles to ensure vehicles are on time and in the correct
location. The position holder must also have the ability to respond to any in-vehicle duress alarm and make appropriate
decisions as a first response and escalate the issue to a senior manager.
The role must be aware of agency policy and procedures regarding detainee punishments, segregation, restraints, client
self-harm alerts, incident management and reporting

Reporting line
The role reports to the Senior Coordinator Court Operations

Direct reports
Nil
Budget/Expenditure
Nil

Key knowledge and experience

 Knowledge of legislation relating to Youth Justice and the capacity to apply agency guidelines, policies and
instructions.
 Understanding and knowledge of the significant trauma and disadvantage young people experience. Display key
understanding of the unique sensitive, cultural differences and social complexities of young people, their families
and communities.

Essential requirements
 Willingness to work rotating shifts and be on call on alternate weeks.
 A current Driver’s licence.
 Current NSW Working with Children Check clearance.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:
 National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
 Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act
2012

Capabilities for the role

The NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) needed to
perform a role. There are four main groups of capabilities: personal attributes, relationships, results and business
enablers, with a fifth people management group of capabilities for roles with managerial responsibilities. These
groups, combined with capabilities drawn from occupation-specific capability sets where relevant, work together to
provide an understanding of the capabilities needed for the role.
The capabilities are separated into focus capabilities and complementary capabilities.
Focus capabilities
Focus capabilities are the capabilities considered the most important for effective performance of the role. These
capabilities will be assessed at recruitment.

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The focus capabilities for this role are shown below with a brief explanation of what each capability covers and the
indicators describing the types of behaviours expected at each level.

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FOCUS CAPABILITIES
Capability Capability name Behavioural indicators Level
group/sets
Act with Integrity  Represent the organisation in an honest, Adept
Be ethical and professional, and ethical and professional way and
uphold and promote the public encourage others to do so
sector values  Act professionally and support a culture
of integrity
 Identify and explain ethical issues and
set an example for others to follow
 Ensure that others are aware of and
understand the legislation and policy
framework within which they operate
 Act to prevent and report misconduct
and illegal and inappropriate behaviour
Communicate Effectively  Tailor communication to diverse Adept
Communicate clearly, actively audiences
listen to others, and respond  Clearly explain complex concepts and
with understanding and respect arguments to individuals and groups
 Create opportunities for others to be
heard, listen attentively and encourage
them to express their views
 Share information across teams and
units to enable informed decision
making
 Write fluently in plain English and in a
range of styles and formats
 Use contemporary communication
channels to share information, engage
and interact with diverse audiences
Commit to Customer Service  Take responsibility for delivering high- Adept
Provide customer-focused quality customer-focused services
services in line with public  Design processes and policies based on
sector and organisational the customer’s point of view and needs
objectives  Understand and measure what is
important to customers
 Use data and information to monitor and
improve customer service delivery
 Find opportunities to cooperate with
internal and external stakeholders to
improve outcomes for customers
 Maintain relationships with key
customers in area of expertise
 Connect and collaborate with relevant
customers within the community
Work Collaboratively  Build a supportive and cooperative team Intermediate
Collaborate with others and environment
value their contribution  Share information and learning across
teams
 Acknowledge outcomes that were
achieved by effective collaboration

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FOCUS CAPABILITIES
Capability Capability name Behavioural indicators Level
group/sets
 Engage other teams and units to share
information and jointly solve issues and
problems
 Support others in challenging situations
 Use collaboration tools, including digital
technologies, to work with others
Think and Solve Problems  Identify the facts and type of data Intermediate
Think, analyse and consider the needed to understand a problem or
broader context to develop explore an opportunity
practical solutions  Research and analyse information to
make recommendations based on
relevant evidence
 Identify issues that may hinder the
completion of tasks and find appropriate
solutions
 Be willing to seek input from others and
share own ideas to achieve best
outcomes
 Generate ideas and identify ways to
improve systems and processes to meet
user needs
Technology  Demonstrate a sound understanding of Intermediate
Understand and use available technology relevant to the work unit,
technologies to maximise and identify and select the most
efficiencies and effectiveness appropriate technology for assigned
tasks
 Use available technology to improve
individual performance and
effectiveness
 Make effective use of records,
information and knowledge management
functions and systems
 Support the implementation of systems
improvement initiatives, and the
introduction and roll-out of new
technologies

Complementary capabilities
Complementary capabilities are also identified from the Capability Framework and relevant occupation-specific capability
sets. They are important to identifying performance required for the role and development opportunities.
Note: capabilities listed as ‘not essential’ for this role is not relevant for recruitment purposes however may be relevant for
future career development.

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COMPLEMENTARY CAPABILITIES
Capability Capability Name Description Level
Group/Sets

Display Resilience and Be open and honest, prepared to express your views, Intermediate
Courage and willing to accept and commit to change

Manage Self Show drive and motivation, an ability to self-reflect Intermediate

and a commitment to learning

Value Diversity and Demonstrate inclusive behaviour and show respect for Intermediate
Inclusion diverse backgrounds, experiences and perspectives

Influence and Negotiate Gain consensus and commitment from others, and Intermediate
resolve issues and conflicts

Deliver Results Achieve results through the efficient use of resources Foundational
and a commitment to quality outcomes

Plan and Prioritise Plan to achieve priority outcomes and respond flexibly Intermediate
to changing circumstances

Demonstrate Be proactive and responsible for own actions, and Intermediate

Accountability adhere to legislation, policy and guidelines

Finance Understand and apply financial processes to achieve Foundational

value for money and minimise financial risk

Procurement and Contract Understand and apply procurement processes to ensure Foundational
Management effective purchasing and contract performance

Project Management Understand and apply effective project planning, Intermediate

coordination and control methods