Internship Report
On
“Human Resource Management Practices”
-A Study on Bank Asia Limited, Oxygen Branch, Chattogram
[This report has been prepared for the partial fulfillment of the degree of Bachelor of
Business Administration]
SUBMITTED TO:
Controller of Examinations
National University
Gazipur- 1704
SUPERVISED BY:
Shyamaly Bhattacharjee
Assistant Professor
Department of Business Administration
Chattogram Cantonment Public College, Chattogram
SUBMITTED BY:
Nazma Akter
Roll: 1860605
Reg. No.: 15501000592
Program: BBA
Session: 2015-2016
Major: Marketing
Date of Submission: 10th June, 2021
Department of Business Administration
Chattogram Cantonment Public College, Chattogram
Letter of Transmittal
Dated: 10th June, 2021
To,
Shyamaly Bhattacharjee
Assistant Professor
Department of Business Administration
Chattogram Cantonment Public College, Chattogram
Subject: Submission of Internship report.
Dear Sir,
With proper honor I would like to state that I have completed the Internship report on
“Human Resource Management Practices” -A Study on Bank Asia Limited,
Oxygen Branch, Chattogram. I have tried my best to fulfill all the requirements to
make my Internship report according to your expectation. Without the sincere
cooperation and proper guidance of you, it is not possible for me to prepare the report.
For this act of kindness, I am grateful to you. So, I would like to request you to accept
my Internship report that is enclosed with this application for your kind consideration.
Sincerely yours-
Nazma Akter
Roll: 1860605
Reg. No.: 15501000592
Program: BBA
Session: 2015-2016
Major: Marketing
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Supervisor's Approval
This internship report entitled “Human Resource Management Practices” -A Study
on Bank Asia Limited, Oxygen Branch, Chattogram. is submitted for the partial
fulfillment of the requirements for the degree of BBA from the National University
Bangladesh by Nazma Akter, Roll: 1860605, Reg. No.: 15501000592, Program:
BBA, Session: 2015-2016, Major: Marketing, Chattogram Cantonment Public
College Chattogram, has been completed under my supervision and guidance. It is an
original piece of work on the basis of field investigation and also has made
contributions to the existing store of knowledge. His thirst over seeking depth of every
aspect is very much satisfactory. I suppose, the internship report may be considered for
the award of BBA Degree.
Shyamaly Bhattacharjee
Assistant Professor
Department of Business Administration
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Student's Declaration
This internship report entitles “Human Resource Management Practices” -A Study
on Bank Asia Limited, Oxygen Branch, Chattogram has been prepared by me. It is
my original work performed through primary and secondary data collected from Bank
Asia Ltd. This internship report has been submitted to the National University
Bangladesh, as the partial fulfillment of the BBA program, with major in Marketing. I
would further like to declare that the internship report has not been submitted to any
other university or institution to get any Degree or Diploma, also not submitted for
publication or fulfillment of any other purpose.
Sincerely yours-
Nazma Akter
Roll: 1860605
Reg. No.: 15501000592
Program: BBA
Session: 2015-2016
Major: Marketing
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Acknowledgement
I would like to express my deep gratitude to all those who have been helpful in the
preparation of this internship report. It certainly would not have been possible without
the help of many people and I would like to acknowledge my pleasure to all those who
had helped me during this entire process.
First of all, I would like to grateful to the almighty ALLAH, the most merciful and the
benevolent and to his prophet Mohammad SM ( peace be upon him) who is forever a
torch of gaudiness and knowledge for humanity as a whole, who has enable me to
complete this report.
The internship report has been prepared as an internal part of BBA program at National
University of Bangladesh. I am indebted to a number of persons for their suggestion,
direction and co-operation that have enable me to prepare this report.
I am grateful to my respected teacher and supervisor Shyamaly Bhattacharjee,
Assistant Professor, Department of Business Administration, Chattogram Cantonment
Public College, Chattogram for her help and cordial guidance to my work.
I am very much oblige to the assistant manager Mr. Goutam Roy Biswas of Bank Asia
Limited, Oxygen Branch, for support me to collect information and necessary
documents.
It will be unwise on part of me if I don’t acknowledgement the superb support of all the
officers, especially the especially the executive officers of Bank Asia Limited, Oxygen
Branch.
I am also thankful to all the staff of Bank Asia Limited. I am grateful top every person
of Bank Asia Limited, Oxygen Branch, Chattogram. I really enjoyed this three months.
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HR Acronym
Words Meaning
Pay means the amount drawn monthly by an employee as the pay
which has been sanctioned for the post held by him substantively
The Bank Bank Asia Limited
Rules Bank Asia Limited (Employees) Retirement and
Retirement Benefit Rules.
Board of Directors Board of Directors of Bank Asia
Limited.
Employees Only for the purpose of this rules, an employee shall mean and
include every confirmed and permanent employee of the Bank
in any Grade appointed directly by the Bank and exclude a
probationer, casual
Management the management of the Bank Asia Limited
Benefit the financial benefits payable to an employee and other privileges
such as house accommodation, transport facility, leave preparatory
to retirement etc.
Gratuity Rules Employees with the approval of the Board of Directors.
Service Includes the period during which an employee is on duty on
sanctioned leave and on deputation elsewhere with the expressed
approval of the Bank.
Provident Fund Bank Asia Limited Employees Provident Fund.
Family Includes wife/wives or husband, children wholly dependent upon
the employee.
Re-employment employment on contract basis after normal retirement
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Executive Summery
Generally, by the word “Bank” we can easily understand that the financial institution
deals with money. But there are different types of banks such as; Central Banks,
Commercial Banks, Savings Banks, Investment Banks, Industrial Banks, Co-operative
Banks etc. But when we use the term “Bank” without any prefix, or qualification, it
refers to the ‘Commercials banks’. Commercials banks are the primary contributors to
the economy of a country. So, we can say Commercials banks are a profit-making
institution that holds the deposits of individuals & business in checking & savings
accounts and then uses these funds to make loans. Both public and the government are
dependent on the services of banks as the financial intermediary. As, banks are profit-
earning concern; they collect deposit at the lowest possible cost and provide loans and
advances at higher cost. The differences between two are the profit for the bank.
The first chapter of this report describes details about this report including Objectives,
Methodology, Scope & Limitation of this report.
In second chapter I tried to give an overview of Bank Asia Limited.
General Banking is very important department for any bank. I have discussed in detail
about general banking operation of Bank Asia Limited in chapter three.
Based on my observation during my internship period, I tried to provide some
recommendation for Bank Asia Limited in chapter four.
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Table of Contents
Particulars Page No.
Letter of Transmittal II
Supervisor Certificate III
Students Declaration IV
Acknowledgement V
Executive Summery VI
Chapter 01: Introduction
1.1 Introduction 2
1.2 Origin of the Report 2
1.3 Purpose of the report 3
1.4 Scope 3
1.5 Methodology 4
1.6 Limitations 4
Chapter 02: Organizational Overview.
2.1 Introduction 07
2.2 Mission 09
2.3 Vision 10
2.4 Strategic Focus 10
2.5 Product and service 12
2.6 Corporate social responsibilities 17
2.7 Future Plan 18
2.8 Achievement Awards & Recognitions 18
Chapter 03: Human Resource Practices At Bank Asia Limited
3.1 Management and Appointment 20
3.2 Recruitment Procedure 20
3.3 Flow chart of recruitment process 23
3.4 Probation and Confirmation 24
3.5 Resignation 24
3.6 Gift or Benefits Offered to Employees 24
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3.7 Training and development policy 25
3.8 Training Authority 26
3.9 Retirement Benefits 27
3.10 Pay and Allowances 29
3.11 Bonus Policy 30
3.12 Provident Fund 30
3.13 Gratuity 31
3.14 Medical Benefits 32
3.15 Reimbursement 33
3.16 Transport Policy 33
3.17 Leave rules & regulations 34
3.18 Promotion Policy 35
3.19 Criteria for Promotion of Non-Officers 36
3.20 Disciplinary Action 36
3.21 Suspension 37
3.22 SWOT Analysis 38
Chapter 04: Findings, Recommendation, Conclusion
4.1 Findings of the Analysis 41
4.2 Recommendation 41
4.3 Conclusion 43
References 44
Appendix 46
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