ServiceNow
Certified Application Developer
Exam Specification
New York Release – Updated October 30, 2019
© 2019 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Introduction
This ServiceNow Certified Application Developer Exam Specification defines the
purpose, audience, testing options, examination content coverage, test framework,
and the prerequisites necessary to become a ServiceNow Certified Application
Developer.
Exam Purpose
The ServiceNow Certified Application Developer Exam certifies that a successful
candidate has the skills and essential knowledge to develop applications to solve
business problems both for their employers and for sharing with the ServiceNow
ecosystem.
Exam Audience
The ServiceNow Certified Application Developer Exam is available to ServiceNow
customers, Partners, sales engineers, and others interested in attaining this particular
certification.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow
documentation site, and the ServiceNow developer site. Study materials posted
elsewhere online are not official and should not be used to prepare for the
examination.
Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in
preparation for the Certified Application Developer exam. Information provided in the
following ServiceNow training course(s) contain source material for the exam.
• Scripting in ServiceNow Fundamentals
• Automated Test Framework
• Application Development Fundamentals - *Upon completion, the candidate will
be issued a voucher code to register for the Certified Application Developer
exam.
Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and
Certification(s) in preparation for the exam.
• Certified System Administrator
© 2019 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Additional Recommended Experience
• Six (6) months hands-on experience developing applications in ServiceNow.
Successful candidates have application development and system administration
roles and belong to groups that allow developer access to ServiceNow.
• General familiarity with industry terminology, acronyms, and initialisms.
Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed sub-
skills should NOT be considered an all-inclusive list of exam content.
Learning Domain % of Exam
1 Designing and Creating an Application 20%
Determine if an application is a good fit with
ServiceNow
Design and implement a data model
Create modules
Use Application Scope
2 Application User Interface 20%
Create, design, and customize forms
Add/Remove fields from forms and tables
Write, test, and debug client-side scripts for desktop
Write, test, and debug server-side scripts
Use a Record Producer as an application's UI
3 Security and Restricting Access 20%
Restrict access to applications and application modules
© 2019 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Automatically create application Access Controls
Manually create, test, and debug Access Controls
Use GlideSystem methods to script security
Use Application Scope to protect application artifacts
4 Application Automation 20%
Write, test, and debug Workflow and Flow Designer
Implement and use Document Feeds
Create and use Application Properties
Create Events, Scheduled Script Executions (Scheduled
Jobs), and Utils (application) Script Includes
Send and receive email
Design and create Homepages and reports
5 Working with External Data 10%
Import data in CSV or Excel format
Integrate to, including testing and debugging, an
external data source using SOAP
Integrate to, including testing and debugging, an
external data source using REST
6 Managing Applications 10%
Download and install applications
Use Delegated Development to manage source code
and code review
Use the ServiceNow Git integration to manage source
code
Total 100%
© 2019 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website
using a voucher obtained by completing the Application Development Fundamentals
training prerequisite.
During the registration process, each test taker has the option of taking the exam at an
Authorized Testing Center or as an online-proctored exam. In both testing venues, the
Certified Implementation Specialist exam is done through a consistent, friendly, user
interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable
testing environment. Candidates register for the exam at a specific date and time so
there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This
testing environment allows a candidate to take the test on his or her own system
provided that certain requirements are met.
NOTE: A special accommodation version of the exam is available. Contact
certification@servicenow.com for more information. Depending on the
accommodation, there may be a 30-day lead time before testing.
Exam Structure
The exam consists of approximately (60) questions. For each question on the
examination, there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.
© 2019 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $75.
Sample Question(s)
Sample Item #1:
ServiceNow Desktop applications automatically run on which platform(s):
A. Desktop
B. Smartphone
C. Desktop and Smartphone
D. Desktop and Tablet
Answer: D
Sample Item #2:
You are writing an Async Business Rule for a table in a different scope than the Business
Rule record. Which one of the following database operations CANNOT be part of the
Async Business Rule's configuration?
A. Query
B. Update
C. Delete
D. Insert
Answer: A
© 2019 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Sample Item #3:
Which one of the following is NOT a GlideUser (g_user) method?
A. userName()
B. getFullName()
C. hasRole()
D. hasRoleExactly()
Answer: A
Sample Item #4:
How do you configure a Scheduled Job to execute on the last day of every month?
A. Set the Run field value to Periodically and the Repeat Interval value to 31
B. Set the Run field value to Periodically and the Repeat Interval value to Last Day
C. Set the Run field value to Monthly and the Day field value to 31
D. Set the Run field value to Monthly and the Day field value to Last Day
Answer: C
Sample Item 5:
Which utility is used to determine if field names in an Import Set match the field names
on the target table when importing data into ServiceNow?
A. Transform Maps
B. Auto Map Matching Fields
C. CI Relationship Builder
D. Business Service Management Map
Answer: B
© 2019 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Sample Item #6:
When managing global application files, you can NOT:
A. Add files from global scope to a global application
B. Remove files from a global application
C. Move an application file between global applications
D. Move application files into or out of a scoped application
Answer: D
© 2019 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
