Mohaideen L (6/12/2023, 12:20:53 PM): HEllo,

Shraddha S (6/12/2023, 12:20:54 PM): Welcome to Support. How may I help you?
Mohaideen L (6/12/2023, 12:20:58 PM): hotelaryaas.co
Mohaideen L (6/12/2023, 12:21:01 PM): is our primary domain
Mohaideen L (6/12/2023, 12:21:19 PM): we got a mail \n\nAttn:\nTo:\
nlmohaideen@gmail.com\n\n\nCC:\n\n\n\nEmail Body:\nHello,\n\nWe have received a
complaint that the domain name 'hotelaryaas[.]co' is involved in Spamming.\n\nHere
is a link that will assist in understanding more about Spamming:
https://en.wikipedia.org/wiki/Spamming\n\nThe following link is evidence of this
domain names involvement in Spamming:\n\nEmail Headers : https://privatebin.net/?
3d6de1f9ff6bc4f8#52ohYCBpqtuBjBoNaJJ9gYGCZ9BFBXBgf5gSpzr84XbV\n\nGenerally, we
would be compelled to suspend the domain name as such activities are against our
AUP. The clause that prohibits this activity is mentioned below:\n\n2. Zero
Tolerance Spam Policy\n- You may not use the Services to send spam or bulk
unsolicited messages. We maintain a zero tolerance policy for use of its network or
services in any manner associated with the transmission, distribution or delivery
of any bulk e-mail, including unsolicited bulk or unsolicited commercial e-mail, or
the sending, assisting, or commissioning the transmission of commercial e-mail that
does not comply with the U.S. CAN-SPAM Act of 2003 (“SPAM”).\n- “Safe lists,”
purchased lists, and selling of lists will be treated as SPAM. We may terminate the
account of any User who sends out SPAM with or without notice.\n\nSince this is the
first infraction, consider this a caution and do not indulge in any form of
Spamming activities. Should there be another complaint, we will suspend services to
the aforementioned domain name.\n\nDo let us know if you have any queries.\n\
nRegards,\nAbuse Mitigation Team\nPublicDomainRegistry\n\n\
nIWRef:a1LHp00000L83KSMAZ
Mohaideen L (6/12/2023, 12:21:26 PM): Kindly check this please
Mohaideen L (6/12/2023, 12:21:44 PM): The header details\n\n\n---------- Forwarded
message ---------\nFrom: PublicDomainRegistry.com <tos@publicdomainregistry.com>\
nDate: Sat, Jun 10, 2023 at 3:01 PM\nSubject: Domain name hotelaryaas(.)co involved
in Spamming\nTo: lmohaideen@gmail.com <lmohaideen@gmail.com>
Shraddha S (6/12/2023, 12:22:21 PM): Give me a quick moment here while I check your
account details.
Shraddha S (6/12/2023, 12:29:07 PM): Kindly reset the password of all the email ID
and inform your clients if they are doing any bulk or spam emailing
Shraddha S (6/12/2023, 12:29:20 PM): Once done kindly reply on the same email which
you have received
Shraddha S (6/12/2023, 12:29:26 PM): Let me know if there is anything else apart
from this
Shraddha S (6/12/2023, 12:33:07 PM): Is there anything else apart from this that
you want me to assist you with?
Shraddha S (6/12/2023, 12:35:09 PM): It’s been a few minutes since I’ve heard from
you. Are we connected?
Mohaideen L (6/12/2023, 12:36:58 PM): just a min
Mohaideen L (6/12/2023, 12:37:01 PM): sorry for the delay
Mohaideen L (6/12/2023, 12:37:31 PM): Kindly reset the password of all the email ID
and inform your clients if they are doing any bulk or spam emailing >> we have
lots of email id under this hosting
Shraddha S (6/12/2023, 12:37:32 PM): No issue, I would suggest you to reset the
password of all the email ID and inform your clients if they are doing any bulk or
spam emailing\n\nOnce done revert on the email which you have got from the registry
Mohaideen L (6/12/2023, 12:37:42 PM): do we need to inform each of our client to
update password
Mohaideen L (6/12/2023, 12:37:45 PM): how this is possible
Mohaideen L (6/12/2023, 12:38:02 PM): may i know why this spamming occur?? what are
the possible solutions kindly
Shraddha S (6/12/2023, 12:38:06 PM): Yes, Since it's spamming complaint you would
need to take action else the services would suspended
Shraddha S (6/12/2023, 12:38:41 PM): Every time an email you send is marked as spam
by a recipient, more scrutiny is placed on your future emails by filters. Please
use the following tips:\n\n1) DON’T SHOUT IN ALL CAPS IN YOUR SUBJECT LINE!\n2) D o
n t p u t g a p s b e t w e e n l e t t e r s a n y w h e r e !\n3) One
exclamation marks works fine, don’t use many - !!!!!!!!!!!!!!!!\n4) Stay away from
words and phrases that sound gimmicky: Buy Now, Click Here, Free, As Seen On,
Double Your X, Money Making, Get Paid, Make Cash, Pre-Approved, Satisfaction
Guaranteed, Low Price, Save Big, etc.\n5) Encourage subscribers to whitelist/add
you as a contact, and personalize your ‘To’ field with the recipient’s name.\n6) Be
sure your ‘From’ name is relevant to your business/site to prevent confusion.\n7)
Keep images minimal. Having more space in the body of an email taken up by images
than by text raises lots of red flags. Aim for a high text to image area ratio.\n8)
Be very careful about the quality and quantity of links in the content. Keep the
number of links minimized and don’t use url shorteners.\n9) Give a clear and
obvious opt-out feature from future emails and follow through promptly.\n10) Reach
out to inactive subscribers and keep your contact lists whittled down to those who
want to hear from you. This can reduce the likelihood that folks that have lost
interest will just mark you as spam to stop the emails because it’s faster than
unsubscribing.\n\nhttps://support.google.com/mail/troubleshooter/2696779
Shraddha S (6/12/2023, 12:38:59 PM): Make sure you follow these practices to avoid
such issue and do inform your client as well
Shraddha S (6/12/2023, 12:40:06 PM): Let me know if there is anything else apart
from this
Mohaideen L (6/12/2023, 12:40:21 PM): ya one more doubt
Mohaideen L (6/12/2023, 12:40:31 PM): mail is the main cause for this spamming
Mohaideen L (6/12/2023, 12:40:35 PM): esle some other reasons are there??
Shraddha S (6/12/2023, 12:40:37 PM): Correct
Shraddha S (6/12/2023, 12:40:58 PM): Email would be the main cause and how other
user would identify that you are spamming them
Shraddha S (6/12/2023, 12:41:32 PM): In your case as well, It was due to email
spamming itself
Shraddha S (6/12/2023, 12:42:44 PM): Let me know if there is anything else apart
from this
Mohaideen L (6/12/2023, 12:43:24 PM): but we can change the password for all mails
Mohaideen L (6/12/2023, 12:43:46 PM): how we can change
Mohaideen L (6/12/2023, 12:43:58 PM): how i can inform these details to clients?
Shraddha S (6/12/2023, 12:44:12 PM): You can inform your client to do it via
webmail
Mohaideen L (6/12/2023, 12:44:41 PM): yes we understood
Shraddha S (6/12/2023, 12:45:17 PM): Here is link which would guide them on how to
do it : \nhttps://www.google.com/search?
q=how+to+reset+the+password+from+webmail&rlz=1C1RXQR_enIN1034IN1034&sxsrf=APwXEdf6h
Tc5MNz9UeHqLgpeFlH8X9zT6g
%3A1686554062439&ei=zsWGZOq7GqKlptQPgJedoAU&ved=0ahUKEwjq2qS-
l73_AhWikokEHYBLB1QQ4dUDCA8&uact=5&oq=how+to+reset+the+password+from+webmail&gs_lcp
=Cgxnd3Mtd2l6LXNlcnAQAzIKCAAQRxDWBBCwAzIKCAAQRxDWBBCwAzIKCAAQRxDWBBCwAzIKCAAQRxDWBB
CwAzIKCAAQRxDWBBCwAzIKCAAQRxDWBBCwAzIKCAAQRxDWBBCwAzIKCAAQRxDWBBCwA0oECEEYAFCuBljxC
mDvDGgCcAF4AIABtQOIAfMIkgEFMy0yLjGYAQCgAQHAAQHIAQg&sclient=gws-wiz-
serp#kpvalbx=_18WGZMvlLLTMptQPh6mKoAY_39
Shraddha S (6/12/2023, 12:45:34 PM): Link : https://www.youtube.com/watch?v=P781-
N2ur4E
Shraddha S (6/12/2023, 12:45:41 PM): Any other doubts?
Shraddha S (6/12/2023, 12:49:20 PM): It’s been a few minutes since I’ve heard from
you. Are we connected?
Shraddha S (6/12/2023, 12:52:07 PM): Kindly note that the chat will automatically
get disconnected if there is no response from your end. Kindly respond. Are we
still connected?
Shraddha S (6/12/2023, 12:54:18 PM): Since there has been no response from you, I
am forced to close this chat due to inactivity.\n\nWe did not hear from you from
the last few minutes and this chat session will now be terminated.\nSince we've not
received any response from your end for a while, we're going ahead and terminating
this chat. If you still have any further queries, please feel free to initiate a
new chat or call us on our phone support line and we'll be more than happy to
assist you.\n\n\n\nSupport Number:\n\n\n\nHostgator Support:\n0824-6614102\n0824-
2863636