Gokhale Education Society’s
B.Y.K. College of Commerce
Prin. T. A. Kulkarni Vidyanagar, Nashik – 5.
‘NAAC‟ Re-accredited with Grade „A‟
ISO 9001 – 2015 Certified College
Mahale Nahush Sachin
SYBBA (Finance) Roll No.101
Subject Teacher
(Mrs. Rama Yadav)
University Seat No.
Gokhale Education Society’s
B.Y.K. College of Commerce
Prin. T. A. Kulkarni Vidyanagar, Nashik – 5.
‘NAAC‟ Re-accredited with Grade „A‟
ISO 9001 – 2015 Certified College
Certificate
This is to certify that Ms. Mahale Nahush Sachin of SYBBA (Finance), Roll No. 101 has undertaken
and completed the Industrial Visits and Business Exposure Project Work as required by the rules of
Savitribai Phule Pune University for the year 2022-2023.
Date: / / Project Guide Coordinator
(Mrs. Rama Yadav) (Mrs. Sushumna Kane)
Date: / / Internal Examiner External Examiner
INDEX
Sr. Name of the Content Page Signature of
No. Teacher
No Bank
A. Certificate by College 1
B. Index/Content 2
C. Project No. 1 3
D. ICICI Bank Photo of visit 4
E. ICICI Bank Certificate by Bank 5
1. Introduction 6-11
2. Types of Bank 12-17
F. Project No. 2 18
4. a. Sarswat Co.Op Bank Comparative Study of 19-29
b. Suryoday Small Finance
Bank
Bank Ltd
c. IDBI Bank
5. Analytical Comparative 30-34
Study
G. Project No.3 35
6. Data Analysis & 40
Interpretation
7. Reference And Bibliography 41
Project No 1
Title of the assignment: Banking and Services
Object of the assignment: To Study of different types of banks & their
performance
Activity: Visit to ICICI Bank
Date: 12th September, 2023
Place of Activity: ICICI Bank Rajiv Gandhi Bhavan Branch.
Signature of Student:
Group Photo/Individual Photo of the Visit No 1
Group No: 1
Name of the Bank Representative: Pradip Chatse
Name of Teacher Accompanied: Swati Nawal Mam
Date of Visit: 12th September, 2023
INTRODUCTION
Introduction to Bank
A bank is a financial institution that accepts deposits from the public and creates a demand
deposit while simultaneously making loans. Lending activities can be directly performed by bank
or indirectly through capital markets.
Meaning of Bank
1. Banks provide different payment services, and a bank account is considered
indispensable by most businesses and individuals.
2. It is a business of protecting money for others.
3. Banks are profit seeking organization like any other business organizations. But unlike
any other organization, bank deals in the special commodity “Money”.
4. The primary activity of banks continues to be “accepting, for the purpose of lending and
investment, deposits of money”.
5. It derives a profit from the difference between the costs (including interest payments) of
attracting and servicing deposits and the income it receives through interest charged to
borrowers or earned through securities.
6. Banks play an important role in financial stability and the economy of a country, most
jurisdictions exercise a high degree of regulation over banks.
7. Most countries have institutionalized a system known as fractional reserve banking,
under which banks hold liquid assets equal to only a portion of their current liabilities.
8. In addition to other regulations intended to ensure liquidity, banks are generally subject
to minimum capital requirements based on an international set of capital standards, the
Basel Accords.
Definition
1. By Reserve Bank of India: As per section 5(b) of the Banking Regulation Act, 1949,
“Banking” means the accepting for the purpose of lending or investment, of deposits of money
from the public, repayable on demand or otherwise, and withdrawal by cheque, draft, order or
otherwise;
2. “Banking Company” means any company which transacts the business of banking.
Need and Importance of Bank:
1. Banking plays an important role in the financial life of a business.
2. The importance of banks can be seen from the fact that they are considered to be the life-
blood of the modern economy.
3. Although no wealth is created by banks, their essential activities facilitate the process of
production, exchange and distribution of wealth.
4. They are the nerve centres of today‟s commerce and industry.
5. Bank is important for business, savings and advancing loans, money transfer, encourage
savings, transfer savings into investment, overdraft facilities, discounting bill of
exchange, financing internal external trade etc.
6. “The banking industry” is the backbone of global economies.
7. The banking sector plays a significant role in the economic growth and development of
any country.
8. The global banking sector is estimated to be over USD 20 trillion.
9. It includes trade, finance, insurance, and investment activities of banks.
10. The introduction of the banking industry highlights the importance of the banking sector
in developing countries, especially rural areas where traditional financial institutions are
less developed, and there is a need for change.
11. The purpose of banks is to give security and confidence to the economy.
Advantages of Banks
1. Safely storing the public’s wealth
Instead of walking around with wads of cash or hiding it under the floorboards, banks provide
you with a protected place to store your money without worrying about theft.
2. The widespread availability of affordable loans
The qualification for loans are relatively standard across most banks. Modern establishments
have broken this cycle by increasing accessibility to loans and offering more reasonable
requirements.
3. Flexible
Banks are considered to be a flexible source of funding because the borrower can easily borrow
money from the banks whenever they have urgent need of money. Also, borrowers can repay the
money when they don‟t feel the requirement.
4. Development in Rural Areas
The Government makes it mandatory for the banks to lend to specialized sectors like agriculture,
rural infrastructure etc. This leads to the development of modern infrastructure and methods in
rural areas. The backward/rural population gets the benefits of modern bank facilities like
ATM‟s ,locker facility etc.
Functions of Bank
There are two main types of Functions of
Bank.
Primary Function. Secondary Function.
Accepting Deposits. Granting Loans. Agency Utility
Function. Function.
OBJECTIVES OF THE STUDY
1. To conduct a detailed comparative study on customer satisfaction with respect to public
and private sector banks.
2. To identify the opinion of the respondents on the features of the bank and to rate the
banks by their services to customers.
3. To know the opinion of respondents on how they get the information from the bank and
its correctness.
4. To assets the feeling of the respondents about the treatment and care been given by the
bank.
5. To understand the respondents „viewpoint about ATM, Internet services and the charges
levied by the bank for various reasons.
6. To identify the opinion and confidence level of the respondents‟ on the performance of
the bank .
7. To rank the various banks based on the opinions of the customer.
TYPES OF BANK
1. Central Bank
The Reserve Bank of India (RBI) is the Central Bank of India. RBI is the apex banking
institution of Indian Banking system. It is under the ownership of Ministry of Finance,
Government of India. It was established on 1st January, 1935 under the Reserve Bank of
India Act, 1934.The R.B.I. is a financial institution that is mandated to regulate and oversee all
of the other banks in the country.
2.Commercial Bank
Commercial banks are regulated under - the Banking Regulation Act of 1949, and their business
model has been constructed to make profits.
The primary function of the commercial bank is to accept deposits and offer loans to the public,
businesses, and the government.
Commercial Bank is further divided into:
i. Public Sector Bank
Public sector banks are those in which the government holds more than 50% of the total
stock. This bank constantly work in the public interest by introducing schemes for
customers benefit.
Examples of Public Sector Bank
1. Bank of India
2. Bank of Maharashtra
ii. Private Sector Bank
Private Sector Banks are the banks in which the maximum stake of shares or equity is
maintained and owned by private individuals.
Examples of Private Sector Bank
1. Axis Bank
2. HDFC Bank
iii. Regional Rural Bank
Regional Rural Bank are Government owned scheduled commercial banks of India that
operate at regional level in different states of India.
Examples of RRR
1. Aryavart Bank
2. Maharshtra Gramin Bank
iv. Foreign Bank
A Foreign Bank is a financial institution that provides financial services to international
consumers from outside of its native country. It is a sort of international bank that must
comply with the laws of both its home and host countries.
Examples of Foreign Bank
1.Citi Bank
2. Deutsche Bank
3.Standard Chartered Bank
3. Co-operative Banks
A Co-operative Bank is one that is registered under the Co-operative Societies Act of 1912
and is run by an elected managing committee. It works on a non-profit no-loss basis, and it
mainly serves entrepreneurs, small businesses, self-employment, and more in urban areas. In the
rural areas, they will mainly function to finance agriculture-based activities like farming,
livestock, and hatcheries.
Cooperative Bank is further divided into
Urban Cooperative Rural Cooperative
4. Development Banks
Development Banks can be known as special industrial financial institutions. The Development
Banks in India are responsible for accelerating the economic development of the country. These
banks are expert financial bodies that perform the dual functions of granting medium and long
term loan finances to private entrepreneurs and performing promotional roles for the economic
development.
5. Small Finance Bank
This type of bank is licensed under Section 22 of the Banking Regulation Act 1949 and it is
governed by the Provisions Act of 1934. It Is a niche small finance bank in India with the
objective of providing financial inclusion to sections of society that have not been served by
other banks. The core customers of this bank are inclusive micro industries, unorganized sector
entities, marginal farmers, and more.
Examples of Small Finance Banks:
Fincare Small Finance Bank
North East Small Finance Bank
COMPARATIVE STUDY
OF BANKS
A. Nationalized Bank
The nationalized banks are those banks that were ones owned by the private players but due to
the financial or socio-economic exigencies, the ownership was acquired by the government. In
more technical terms Nationalized Banks have such an ownership structure where the
government is the majority shareholder i.e. >50%.
Nationalized Banks are owned by Government of India and it is also known as Public Sector
Bank.
Examples of Nationalized Banks:
1. State Bank of India
2. Bank of India
3. Bank of Maharashtra
4. Union Bank of India
ICICI Bank
In 1955 ICICI was formed as an initiative of the World Bank. In the 1990s, ICICI transformed its
business from a financial institution limited to development projects to a diversified financial services
group
ICICI is one of the leading public sector banks of the country. The Bank is a listedentity and the
Government of India holds 83.49% in banks total share capital. The Bank‟s total business as of
30th September 2022 stood at Rs.18,16,955 crore.
History of ICICI Bank
The Union Bank of India was founded on 11th November 1919, the founder was Seth Sitaram
Poddar. It was registered on November 11, 1919 as a limited company. In thr year 1921 the
bank shifted their registered office to Mumbai Samachar Marg Fort Mumbai which was
inaugurated by Mahatma Gandhi.
The Bank entered the growth phase in the 1960‟s and they allinged their activities in line with
the national priorities. They introduced a new scheme called „Union Express Remittance
Scheme‟ for providing services to NRI.
Objectives of ICICI Bank of India
1. There is no admission / joining fee.
2. 21-50 days billing cycle with Auto Debit Facility.
3. No Security deposit required
4. Accidental insurance upto 30 lakhs
5. Purchase protection on goods purchased through credit card
Capital Structure
The Bank has authorized share capital of Rs. 10,000 crore.
The Bank has issued, subscribed and paid-up equity capital of Rs. 6834.75 crores,
constituting 6,83,47,47,466 equity shares of Rs.10/- each.
The Bank‟s shares are listed on the National Stock Exchange of India Limited and the
BSE Limited.
B. Co-operative Bank:
Co-operative bank is retail and commercial banking organized on a cooperative basis.
Cooperative banking institutions take deposits and lend money. It is carried out by credit unions,
mutual savings banks, building societies. A 2013 report by ILO concluded that cooperative
banks outperformed their competitors during the financial crisis of 2007-2008.
The cooperative banking sector had 20% market share of the European banking sector, but
accounted for only 7% of all the write-downs and losses between the third quarter of 2011.
Examples of Co-operative Bank:
Nashik Merchants Co-operative Bank ltd
The Saraswat Co-operative Bank Ltd
Vishwas Co-operative Bank ltd
Abhyudaya Co-operative Bank Ltd
TJSB Sahakari Bank Ltd
Project No.2
Title of the assignment: Banking and Services
Object of the assignment: To Study of different types of banks & their
performance
Activity: Visit to Sarswat Bank
Date: 11th Oct, 2023
Place of Activity: Sarswat Bank Nashik
Signature of Student:
Group Photo/Individual Photo of the Visit No 2
Group No: 1
Name of the Bank: Sarswat Co-operative Bank
Name of Teacher Accompanied: Dr.Rashmi Mam
Date of Visit: 13th Oct, 2023
Sarswat Co-operative Bank)
Saraswat Co-operative Bank Ltd. is an urban co-operative banking institution, having its headquarters
in Mumbai, Maharashtra, India and operating as a co-operative society since 1918.[2] The Founding
Members of the society were J.K. Parulkar as chairman, N.B. Thakur as vice-chairman, P.N. Warde
as Secretary, and Shivram Gopal Rajadhyaksha as Treasurer.
History of SARSWAT CO. OP. Bank
Early Years. Our amazing journey began in September 1918 with the founding of "The Saraswat Co-
operative Banking Society." The primary objective of the society was to help distressed families with
funds for temporary accommodation, repayment of debt, medical emergencies, etc.
Objective of SARSWAT CO. OP. Bank
1. To provide the easy way for installment of Loan repayment
2. To Achieve the Operational Excellence,
3. To focus on Customer satisfaction,
4. To be the Product Leadership,
5. To make sure for People and Sustainability
C. Foreign Bank:
The term "foreign bank" generally refers to any United States operation of a banking
organization headquartered outside of the U.S. The first foreign banks established their presence
in the United States in the mid-1800's, with New York being the first state to license or regulate
these institutions.
A Foreign Bank is a financial institution that provides financial services to international
consumers from outside of its native country. It is a sort of international bank that must comply
with the laws of both its home and host countries.
Examples of Foreign Bank
1. HSBC Bank
2. Citi Bank
3. Bank of America
4. IDBI Bank
Project No 3
Title of the assignment: Banking and Services
Object of the assignment: To Study of different types of banks & their
performance
Activity: Visit to IDBI Bank
Date: 21th Oct, 2023
Place of Activity: IDBI BANK M.G.Road Nashik
Signature of Student:
Group Photo/Individual Photo of the Visit No 4
Group No: 1
Name of the Bank Representative: Mr.Sumit B. Nawale
Name of Teacher Accompanied: Rama Yadav
Date of Visit: 21th Oct, 2023
IDBI Bank
IDBI Bank Limited (IDBI Bank or IDBI) is a development finance institution under the ownership of
Life Insurance Corporation of India and Government of India. It was established in 1964 as Industrial
Development Bank of India, a development finance institution, which provided financial services to
industrial sector. In 2005, the institution was merged with its commercial division, IDBI Bank,
forming the present-day banking entity and was categorised as "other development finance
institution" category. Later in March 2019, Government of India asked Life Insurance Corporation to
infuse capital in the bank due to high NPA and capital adequacy issues and also asked LIC to manage
the bank to meet the regulatory norms.
History of IDBI Bank:
Established in 1902 in Calcutta (Kolkata). Currently, Citigroup, the owner of Citi India, is one of
the largest foreign direct investors in financial services in the country. Citi introduced early
innovations to India such as the ATM, credit card, 24-hour phone banking, internet banking, and
instant SMS alerts.
IDBI is backed by a network spanning 98 markets across the world. The bank serves close to 25
lakh (2.5 million) customers ranging from corporate houses, multinationals operating in India,
SMEs, self-employed entrepreneurs, households, and individuals.
Objectives of IDBI Bank:
1. To make safeguarding of assets.
2. To lend the money.
3. To making payments for the client.
4. To access the capital markets on behalf of our clients.
Capital Structure:
As on 31 - December-2020 the authorized share capital of the Bank is Rs.
289.33crore.
The paid-up share capital of the Bank as on the said date is Rs 210,23,16,932
comprising of 110,76,56,932 equity shares of the face value of Rs 1/- each.
The Citi Group holds 21.15 % of the Bank's equity and about 18.67 % of the equity
is held by the ADS Depositories (in respect of the Bank's American Depository
Shares. 32.01 % of the equity is held by Foreign Institutional Investors (FIIs) and the
Bank has 9,49,591 shareholders.
Citi India‟s Citizenship program focuses on areas of financial capability and asset
building, microfinance, enterprise development, and youth, education and livelihoods.
Citi bank is one of the leading card issuers in India with a diverse site of innovative
and differentiated products.
Project No 4
Title of the assignment: Banking and Services
Object of the assignment: To Study of different types of banks & their
performance
Activity: Visit to Suryoday Small finance Co.Op. Bank
Date: 11th Oct, 2023
Place of Activity: Suryoday Bank Near Dwarka Shop No.31 Kharbanda Park, Nashik
Signature of Student:
Group Photo/Individual Photo of the Visit No 4
Group No: 1
Name of the Bank Representative: Sudha Rama Bhargave
Name of Teacher Accompanied: Madhurama Mam
Date of Visit: 11th Oct, 2023
Suryoday Small Finance Bank
The Bank was originally incorporated as Suryoday Micro Finance Private Limited at Chennai Tamil Nadu
as a private limited company under the Companies Act 1956 pursuant to the certificate of incorporation
dated 10 November 2008 issued by the Assistant Registrar of Companies Tamil Nadu Andaman and
Nicobar Islands at Chennai. Subsequently our Bank was converted into a public limited company and the
name of our Bank was changed to Suryoday Micro Finance Limited and a fresh certificate of incorporation
dated 16 June 2015 was issued by the RoC. Our Bank was granted the in-principle and final approval to
establish a small finance bank (SFB) by the RBI pursuant to its letters dated 07 October 2015 and 26 August
2016 respectively. Pursuant to our Bank being established as an SFB the name of our Bank was changed to
Suryoday Small Finance Bank Limited and a fresh certificate of incorporation was issued by the RoC on 13
January 13 2017.
Objective of Suryoday Small Finance Bank
1) Our endeavour is to bring the best banking solutions to the 'banked', 'under-banked' and the 'un-
banked' sections of the society.
2) Our power packed solutions are designed to offer the choicest of benefits to suit different financial
needs.
Capital Structure
i) Qualitative Disclosure:
The framework of disclosures applies to Suryoday Small Finance Bank Limited (hereinafter referred
to as the Bank) which launched Banking Operations on January 23, 2017. Disclosure are made as a
standalone entity since the Bank does not have any subsidiary nor does it have any interest in any
insurance entity.
DF-2: Capital Structure a) Capital Structure
As per Reserve Bank of India (RBI) capital adequacy norms, capital funds are classified into Tier-1
and Tier- 2 capital. Tier-1 capital of the Bank consists of paid-up share capital, share premium,
statutory reserves, revenue & other disclosed free reserves. Tier-2 capital consists of revaluation
reserves (at a discount of 55%), investment reserve, general provisions & loss reserves.
b) Equity Capital:
The Bank has authorized share capital of Rs. 1,250 million, comprising of 12,50,00,000 equity
shares of Rs. 10 each. As on June 30, 2021, the Bank has subscribed and paid-up capital of Rs.
1,061.31 million comprising of fully paid up 10,61,30,826 shares of Rs. 10 each
ANALYTICAL COMPARATIVE
STUDY
Comparative Statement of ICICI Bank & Suryoday Bank:
Balance Sheet Data
As on March 2023
Particulars ICICI Suryoday Percentage
Bank Small Finance %
Bank
Interest income Rs m 1,210,668 11,837 10,228.0%
Other income Rs m 651,120 974 66,835.0%
Interest expense Rs m 505,434 4,371 11,563.1%
Net interest income Rs m 705,234 7,466 9,446.3%
Operating expense Rs m 824,390 5,065 16,275.0%
Gross profit Rs m -119,156 2,400 -4,964.1%
Gross profit margin % -9.8 20.3 -48.5%
Provisions/contingencies Rs m 187,334 2,598 7,211.6%
Profit before tax Rs m 462,565 1,009 45,861.6%
Extraordinary Inc (Exp) Rs m 0 0 -
Minority Interest Rs m -14,247 0 -
Prior Period Items Rs m 9,983 0 -
Tax Rs m 117,934 232 50,899.6%
Profit after tax Rs m 340,366 777 43,810.3%
Net profit margin % 28.1 6.6 428.3%
Comparative Statement of IDBI Bank & Saraswat Bank
Balance Sheet Data
As on March-2023
Particulars IDBI Saraswat Percentage
Bank Bank %
Advances Rs. 201422.7 413559.6 48.7
Deposits Rs. 1003586 3900157 25.73
Credit/Debit Ratio x 49.85 72.6 68.66
Yield on Advances % 6.40 0 0
Cost of Deposit % 2.2 0 0
Net Interest Margin % 3.1 1.1 281.8
Net Fixed Assets % 43,492 63,457 68.53
Share Capital Rs. 68,167 220496 30.91
Free Reserve Rs 56,289 0 0
Net Worth Rs. 14,25,459 3215746 44.34
Borrowings Rs. 64,341 4219536 1.52
Investment Rs. 291149.28 55024 529
Total Asset Rs. 1036527 118,973,090 529.13
Debt/Equity Ratio Rs. 0.68 12 5.66
Return on Assets % 0.45 0 0
Return on Equity % 6.86 5.5 124.72
Capital Adequacy Ratio % 7.47 4.2 177.85
Net NPA‟s % 2.49 0 0
Conclusion:
1. Banks are broadly classified into three types: public sector, private sector, and
nationalised.
2. There exist no substantial distinctions between a nationalised bank and a public sector
bank since all nationalised banks are eventually private sector banks, but the latter does
not have to be a nationalised bank.
3. A public sector bank has always been under the control of the government, and the
central govt. is the largest shareholder, whereas a nationalised bank begins as a private
sector bank and is eventually taken over by the government by an act. Merely 12 PSBs
exist, whereas 19 nationalised banks exist.
4. RBI or the Reserve Bank of India was the first nationalized bank in India.
5. Money and Banking are the basic pillars of any country‟s economy.
6. One must adhere to the banking system as responsible citizen.
DATA ANALYSIS AND
INTERPRETATION
Following is the questionnaire which was used during the survey to the
customer having Bank account in ICICI Bank Survey result is as follow:
Are you a existing customer?
Interpretation:
Among 20 customers 76.2% customers are existing customers of ICICI Bank.
Whereas 23.8% are not the existing customers.
Which accounts do you hold?
Interpretation:
The most amount of customers 81% hold savings A/C.
From the 20 customers no one hold a current A/C.
19% customers have other accounts than saving and current.
Which branch do you visit more often?
Interpretation:
There are many branches of ICICI Bank in Rajiv Gandhi Bhavan, College Road <
Gangapur Road etc.
From the following most of the customers visit Rajiv Gandhi Bhavan branch.
Which is the most preferred service you look forward to avail from the bank?
Interpretation:
Bank provides many services to their customers from which 52.4% looks forward for
investment and 28.6% for home loan.
14.3% customers would like to avail insurance from the bank.
Are you currently using any of the following convenience product/services being offered?
Interpretation:
Now-a-days people are more convenient to use the online mode of banking .
Hence 38.1% customers uses online banking and 33.3% uses mobile banking.
28.6% customers uses debit/credit cards, whereas no one has opted for the e-statements.
How would you rate the bank‟s RM on knowledge and skill of NRI product/services?
Interpretation:
Customers select the bank on the basis of the services provided and the co-ordination
with the customers.
Here,52.4% customers think that the bank‟s RM is good and 33.3% feels it is excellent.
Whereas 14.3% customers think that the bank‟s RM is average.
What areas do you feel bank needs improvement?
Interpretation:
Every bank keeps on improving their services and customer plays an important role in
this improvement.
Where 52.4% customers feel that bank should improve in quick responses and 28.6%
feels the customer service should be improved.
19% customers feel improvement is needed in other areas than mentioned above.
Would you recommend ICICI Bank as a preferred banking choice to your colleagues /
family members / friends?
Interpretation:
There is a confidence and transparency between the Bank and the customers.
Due to which 100% customers would recommend ICICI Bank to their family , friends
and colleagues.
REFERENCES AND
BIBLIOGRAPHY
Sites and links used for the project:
1. https://en.wikipedia.org/
2. https://unacademy.com/
3. https://www.equitymaster.com/
4. https://www.online.citibank.co.in/
5. https://www.bankersadda.com/
6. https://www.investopedia.com/
Related and used books for the project:
1. Banking and Finance.
2. Bank management and control .
3. History of Banking.
