Connection Procedure
CONNECTION PROCEDURE - DOMESTIC (A1),
COMMERCIAL (A2), INDUSTRIAL (B1, B2) & OTHERS
DOCUMENTS REQUIRED
1. Application Form
2. Abridged Conditions of Supply
3. Attested Copy of National Identity Card of Applicant
4. Attested Copy of National Identity Card of witness
5. Attested Copy of Property Ownership
6. NOC from Owner in case of Tenant
ADDITIONAL DOCUMENTS FOR INDUSTRIAL CONNECTIONS (FOR LIMITED COMPANIES)
1. Resolution from Board of Directors in Favor of Signatory
2. Certified True Copy of Memorandum of Articles of Association
3. Certified True Copy of Form-29
ESTIMATED TIME SCHEDULE (FOR B1 AND B2 CONNECTIONS)
Sr. # Activity/Details Days
PHASE 1
1 Registration 1
2 Survey & Estimation 2
3 Demand Notice (DN) of Capital/Security 7
PHASE TIME 10
PHASE 2 - After payment of DN and Test Report (where required)
1 Wiring Test Report Verification 5
2 Service Connection Order(SCO)/Material Release Order(RO) 2
3 Energization of Connection 10
PHASE TIME 17
TOTAL CONNECTION TIME 27
(Time taken by applicant for payment of DN excluded)
PROCEDURAL MECHANISM
1. The DN can be collected by the applicant on specific date given on the
receipt of application from concerned office, otherwise it will be dispatched
through post.
2. Payment of DN is to be made in the designated bank/branch.
3. Test Report is to be submitted alongwith the payment of security in the
bank.
4. Test report shall be verified by concerned office.
5. Release Order will be issued by Sanctioning Authority along with SCO.
POLICY AND PROCEDURES ON DETECTION BILLS
1-DETECTION BILLING
1-DETECTION BILLING FOR THEFT OF ENERGY
a) While preparing detection bill the provisions of S-26-A, S-39, S-39-A S-
44 and S-48 of the Electricity Act, 1910, as amended, shall be complied with
strictly.
b) Detection bill for dishonest abstraction or consumption of energy will be
assessed strictly in accordance with the provisions of Sectione26~A of the
Electricity Act, 1910. Detection bill will be prepared on prescribed proforme
attached as Annexure-A.
c) Before service of detection bill, a notice prescribed at Annex-B will be
served upon the person whoever is found indulged in theft of energy as
defined in Section 39 & 39-A of the Electricity Act, 1910.
d) Detection bills not to be raised against the meters having broken or bogus
seals. However, detection bill will be raised in case where, theft has been
established.
Domestic Premises:
(i) Normal Premises: Three months detection bill will be charged to the
consumer whereas any detection beyond three months will be recovered from
concerned WAPDA Employee (S) at "fault".
(ii) A.C Premises : Six (6) Months detection bill will be charged to the
consumer whereas beyond Six (6) months will be recovered from concerned
WAPDA employee.
Above decisions are applicable to Domestic Single Phase & 3-Phase meters.
and Single Phase Commercial meters only, Industrial connection and 3-Phase
commercial connection cases will be decided by the competent authority on
merit.
2- DETECTION BILLING FOR DIRECT HOOKING
1-BILLING PROCEDURE FOR REGISTERED CONSUMERS DIRECT HOOKING
Whoever is found to have connected his installations, appliances and
apparatus with the works of licensee, for the purpose of supply of energy
without its written consent, commits an offense to be prosecuted under
Section 39 & 39 A of the Electricity Act, 1910, which requires an FIR to be
lodged with Police. Further to compensate the loss sustained on account of
theft of electricity, in pursuance of provisions of Section 48 ibid, a detection /
assumption bill will be served, as per laid down procedure, to such illegal
and unregistered consumers, for assessing the amount of energy deemed to
have been dishonestly abstracted, consumed or used for the period direct
electrical connection from the aerial line/ supply line through artificial
means, the provisions of Section 26-A will be followed strictly. The owner or
occupier of the premises which are found, for the time being, connected
illegally for the purpose of supply of energy with the works of the licensee
are liable for payment of detection / assessment bill prepared and served to
compensate the loss sustained on account of theft of electricity.
BILLING PROCEDURE FOR UNREGISTERED Consumers Direct Hooking
1) Authorised representative Inspecting Officers/ Detection Teams
/Surveillance teams who observe persons consuming energy by using supply
from the main supply lines without obtaining a connection from the
Distribution Companies, would report the irregularity to the concerned SDO,
XEN, S.E. & Chief Executive for necessary action
2) ‘The SDO would allot ‘a universal Raf. No. for billing this category of
unregistered consumer by indicating the Sub Division Code which consists
of 4 digits, and then add 3 digits of the Figure 8 followed by 4 digit
consisting of 0001. These last 4 digits would increase as the number of
consumers of this category would increase to show how many persons of
above category have been issued detection bill.
For example the detection bill relating to Gulberg Sub Division No. I Lahore
would carry the temporary universal Account No. 1511 8880001 for first
consumer and Account No. 1511 8880002 for 2~ consumer and for 3rd
consumer Account No. would be 1511 8880003 and so on.
3) The SDO would fill in the proforma for detection bill (Anrexure-C), get it
approvedtom the competent authority and pass on to R.O. for feeding
relevant input to W.C.C.
4) The Revenue Officer would arrange entry in the input form (CP-Form-1
36 or 137) and send the same to computer center for billing.
5) The computer will prepare electricity bill and send it to R.O. for arranging
the delivery of same to the consumer.
6). The SDO and R.O. would pursue recovery under intimation to the all
concerned.
(1)DETECTION BILLING ON ACCOUNT OF SLOWNESS
a) In a vigilant system slowness of a meter on mechanical or technical
grounds should be detected within one reading cycle or two. Slowness should
be determined either with the help of a check meter or by getting the meter
tested with the appropriate testing equipment Four proforma, Annexes-D,E,F
& G have been prescribed to be used in series for ascertaining / determining
and charging of slowness of meters when element of dishonest abstraction or
consumption of energy is not involved. Charging on account of slowness will
continue till the meter is replaced. Efforts should be made to replace slow
meters without delay.
b) The period and amount of energy supplied to the consumer during such
time when meter was slow will be determined I assessed after considering
results of check meter / testing equipment, consumption pattern, sanctioned
load, connected load or any other suitable criteria of the connection:
c) In case where slowness is detected within one reading cycle or two, it will
be charged with the approval of load sanctioning authority but CEO will be
final authority in all cases. d) In case where slowness of meter was not
detected within one reading cycle or two, the detection /assessment bill on
account of slowness shall be charged after obtaining approval from
competent authority mentioned in Section (2) below.
(2) APPROVAL OF DETECTION BILL
a) The competent authority to approve a detection bill will be the authority
next above of the load sanctioning authority.
b) In case where the load sanctioning authority is Chief Executive Officer of
the Company or above, the Chief Executive Officer will be the competent
authority to approve a detection bill.
c) Detection Bills recommended by the Surveillance Teams I other detecting
agencies will be served only after the approval of the competent authorities
mentioned at (a) & (b) above.
(3)ACCOUNTABILITY
Whenever a competent authority, as defined iii Section (2) above, receives a
detection / assessment bill for a period exceeding three months for approval,
such authority will ask for fixation of responsibility for negligence in this
regard. However, approval will not be held for fixation of responsibility.
(4) SERVICE OF DETECTION BILL
After approval of the detection bill by a competent authority, as in Section
(2) above, details thereof will be supplied to the Revenue Officer concerned.
He will serve the detection / assessment bill to the consumer along with
details as well as reasons thereof. The Revenue Officer will feed amount of
detection I assessment bill to the Computer through relevant input form. The
computer will issue the separate detection / assessment bill without including
it in the current monthly bill. It will be included as arrears in the next current
monthly bill. No officer other than a Revenue Officer is authorized to issue
detection bill and therefore, manual preparation of detection bill should be
avoided.
(5) REVISION OF DETECTION BILL
Since utmost care is to be exercised in the preparation of detection /
assessment bill in the first instance, there should normally be no occasion to
revise it. However, if at all necessity is felt to revise a detection bill on the
representation of the consumer then the revision of the detection bill will be
approved by a Review Committee as constituted below. However,
simultaneously committee will recommend disciplinary action to be taken
against those who prepared wrong detection bill in first instance.
(A). For review of detection / assessment bills approved by XEN
i) Superintending Engineer concerned (Convener)
ii) Circle Manager (M&T) (Member)
iii) XEN concerned (Member)
Note: -
Superintending Engineer concerned and one member of the committee will
constitute the quorum.
(B). For review of detection / assessment bills approved by S.E or Chief
Executive Officer.
i) Chief Executive Officer of DISCO concerned (Convener)
ii) Regional Manager (M&T) (Member)
iii) S.E Concerned (Member)
Note: -
CEO and one member of the committee will constitute the quorum. Meeting
of Review Committees will be held on fortnightly basis.
(6) LITIGATION / DISPUTES ON DETECTION BILL
a) Neither Electricity Act, 1910 nor the Regulations of Generation,
Transmission and Distribution of Electric Power Act (XL of 1997) empower
Electric Inspectors of Provisional Governments to assume jurisdiction to
entertain complaints and determination / adjudication upon the detection /
assessment bills served for theft of energy under Section-26-A of the
Electricity Act, 1910.
b) Amount of the detection bill will not be excluded from the current
monthly bills except where its recovery is suspended by a competent
authority as defined under Clause-C of Section-Xll of the WAPDA Book of
Financial Powers or by a court / forum of competent jurisdiction.
(7)RECOVERY OF DETECTION BILL
In case of default in payment of a detection bill the existing procedures laid
down for recovery of arrears including disconnection on account of default in
payment will be followed.
Installment powers
RECOVERY OF ARREARS IN INSTALLMENTS
According to the Powers delegated by the Authority & existing Policy of
recovery, the following powers have been delegated to the officers mentioned
against each, in supersession of all previous instructions on the subject w.e.f
12-10-2002
DISCONNECTED CONNECTIONS
Amount of Installments
Sr.# Authorized Officer Category of Connection
Bill Authorized
1 SDO (Operation) Domestic &Commerical Rs.5,000/- 2 to 3
Incharge Customer
2 - do - Rs. 15,000/- 2 to 3
ServiceCentre
Domestic,
a. XEN (Operation)b. Dy.
3 Commercial,Industrial & Rs.50,000/- 2 to 3
Director (Commercial)
TIWell
a. S.E (Operation)b. Manager
4 (CS)c. Director (Monitoring & - do - Rs.2,00,000/- 2 to 3
Complaints)
RUNNING CONNECTIONS
Amount of Installments
Sr.# Authorized Officer Category of Connection
Bill Authorized
1 SDO (Operation) Domestic &Commerical Rs.5,000/- 2 to 3
Incharge Customer
2 - do - Rs. 15,000/- 2 to 3
ServiceCentre
Domestic,
a. XEN (Operation)b. Dy.
3 Commercial,Industrial & Rs.50,000/- 2 to 3
Director (Commercial)
TIWell
a. S.E (Operation)b. Manager
4 (CS)c. Director (Monitoring & - do - Rs.1,00,000/- 2 to 3
Complaints)
ELECTRICITY TARIFF
PEAK / OFF PEAK TIMINGS
Season Peak Timing Off-Peak Timing
Dec to Feb 5 PM to 9 PM Remaining 20 hours
Mar to May 6 PM to 10 PM -do-
Jun to Aug 7 PM to 11 PM -do-
Sep to Nov 6 PM to 10 PM -do-
SCHEDULE OF ELECTRICITY TARIFF W.E.F 10 JUNE 2015
A1 General Supply Tariff-Residential
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
For Sanctioned load
a)
less than 5 kW
i Up to 50 Units - 4.00 - 2.00
For Consumption
- -
exceeding 50 Units
ii For first 100 Units - 9.25 - 3.46
iii a.101-200 Units 11.00 2.89
iii b.201-300 Units - 11.00 - 0.80
iv 301-700 Units - 13.33 - - 2.67
v Above 700 Units - 15.00 - - 3
For Sanctioned load 5
b)
kW & above
Off-
Off- Pea Pea Off-
Peak Pea
Peak k k Peak
k
15.0
Time of Use - 9.5 - - 3.00 3.00
0
As per Authority's decision residential consomer will be given the benefits of only one
previous slab
Under Tariff A-1, there shall be minimum monthly customer charge at the following
rates even if no energy is consumed.
a) Single Phase connections: Rs. 75/- per consumer per month
b) Three phase connection: Rs.150/- per consumer per month
A2 General Supply Tariff-Commercial
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
For Sanctioned load
a) 16.00 - - - 2.00
less than 5 kW
For Sanctioned load 5
b) 400.00 12.00 - - - 4.00
kW & above
Off-
Off- Pea Pea Off-
Peak Pea
Peak k k Peak
k
15.0
c) Time of Use 400.00 9.50 - - - 3.00 3.00
0
Under Tariff A-2, there shall be minimum monthly customer charge at the following
rates even if no energy is consumed.
a) single phase connections: Rs. 175/- per consumer per month
b) Three phase connections: Rs. 350/- per consumer per month
B Industrial Supply Tariff
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
Up to 25 kw (at
B1 (a - 12 - - - 2.50
400/230 volts)
B2(a exceeding 25-500 Kw
400.00 11.5 - - - 2.50
) (at 400 Volts)
Off-
Off- Pea Pea Off-
Time of Use Peak Pea
Peak k k Peak
k
B1 15.0
Up to 25 kw - 9.50 - - - 3.00 3.00
(b) 0
B2 exceeding 25-500 Kw 15.0
400.00 9.50 - - - 3.00 2.99
(b) (at 400 Volts) 0
For All Loads up to
15.0
B3 5000 KW(at 11,33 380.00 9.50 - - - 3.00 3.10
0
KV)
For All Loads (at 15.0
B4 360.00 9.50 - - - 3.00 3.10
66,132 KV & above) 0
For B1 consumers there shall be fixed minimum charge of Rs. 350 per month.
For B2 consumers there shall be fixed minimum charge of Rs. 2,000 per month.
For B3 consumers there shall be fixed minimum charge of Rs. 50,000 per month.
For B4 consumers there shall be fixed minimum charge of Rs. 500,000 per month.
C-SINGLE POINT SUPPLY FOR PURCHASE IN BULK BY A DISTRIBUTION
LICENSEE AND MIXED LOAD CONSUMERS NOT FALLEN IN ANY OTHER
CONSUMER CLASS
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
For supply at 400/230
C-1
Volts
Sanctioned load less
a) - 12.50 - - - 2.50
than 5 kW
Sanctioned load 5 kW
b) 400 12.00 - - - 2.50
& up to 500 kW
For supply at 11,33
C-
kV up to and 380 11.80 - - - 2.50
2(a)
including 5000 kW
For supply at 66 kV
C- & above and
360 11.70 - - - 2.50
3(a) sanctioned load above
5000 kW
Off
Off Pea Pea Off-
Time Of Use Peak Pea
Peak k k Peak
k
For supply at 400/230
15.0
C-1© Volts 5 kW & up to 400 9.50 - - - 3.00 3.00
0
500 kW
For supply at 11,33
C- 15.0
kV up to and 380 9.30 - - - 3.00 3.00
2(b) 0
including 5000 kW
For supply at 66 kV
C- & above and 15.0
360 9.10 - - - 3.00 3.10
3(b) sanctioned load above 0
5000 kW
D-AGRICULTURE TARIFF
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
D- SCARP less than 5 12.0
- - -
1(a) KW 0
Agricultural Tube 11.5
D-2 200 - -
Well 0
Off-
Off Pea Pea Off-
Peak - Pea
Peak k k Peak
k
D- SCARP 5 KW & 15.0
200 9.10 - 0.25
1(b) above 0
D- Agricultural 5 KW & 15.0
200 9.10 200 4.65 0.25
1(b) above 0
Under this tariff, there shall be minimum monthly charges Rs. 2000/- per consumer
per month, even if no energy is consumed.
Note: The consumers having sanctioned load less than 5 kW can opt for TOU
metering.
E-TEMPORARY SUPPLY TARIFF
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
E-
Residential Supply - 15.00 - - 3.00
1(i)
E-
Commercial Supply - 16.00 - - 2.00
1(ii)
E-2 Industrial Supply - 12.00 - - 2.50
Note : For the categories of E-1(i&ii) above, the minimum bill of the consumers
shall be Rs. 50/- per day subject to a minimum of Rs. 500/- for the entire period of
supply, even if no energy is consumed.
F - Seasonal Industrial Supply TARIFF
125% of relevant Industrial Tariff
Note: Tariff F consumers will have the option to convert to regular tariff and vice
versa. This option can be exercised at the time of a new connection or at the
beginning of the season. Once exercised, the option remains in force for at least one
year.
G-PUBLIC LIGHTING
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
Street Lighting - 14.00 - - 1.00
Under Tariff-G, there shall be a minimum monthly charge of Rs. 500/- per month
per kW of lamp capacity installed.
H- RESIDENTIAL COLONIES ATTACHED TO INDUSTRIAL PREMISES
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
Residential Colonies
attached to industrial - 14.00 - - 1.00
premises
I - RAILWAY TRACTION
GOP Tarrif Rtionalization
Fixed Government Surcharg
Tariff Variable Subsidy e
Sr. Charges
Category/Particular Charges
No. Rs/KW/ Fixed
s (Rs/KWh) Variable Variable
M Charges
Charges Charges
Rs/Kw/
Rs/Kw/M Rs/Kw/M
M
Railway Traction - 14.00 - - 1.00
Note:
1:- Neelum Jhelum Surcharge at rate of Rs. 0.10 per KWh on all electricity
consumers except lifeline domestic consumers of the category 'Residential-A' for
Electricity Sold.
2:- Financial Cost Surcharge at the rate of Rs. 0.43 per KWh applicable to all the
categories of Electricity Consumers except lifeline domestic consumers of the
Category 'Residential-A' for Electricity sold.
CUSTOMER SERVICES CENTRES
CENTRAL CUSTOMER SERVICES CENTER, LESCO HQ
LESCO Head Quarter, 22-A Queens Road Lahore
Ph: 042-99205248
MOBILE CUSTOMER SERVICES CENTER
(VIEW SCHEDULE)
CUSTOMER SERVICES CENTER, ICHHRA LAHORE
Customer Service Center Ichra, Shah Jamal Signal Ferozpur Road
Ph: 042-3429118
CUSTOMER SERVICES CENTER, CENTRAL CIRCLE
Customer Service center Near Said Pur Grid, Multan Road Lahore
Ph: 042-99260166
CUSTOMER SERVICES CENTER, NORTHERN CIRCLE
Regional Customer Services Center Northern Circle Ravi Road Lahore
Ph: 042-99205076
CUSTOMER SERVICES CENTER, SOUTHERN CIRCLE
Regional Customer Service Center Southern Circle, Ghazi Road Defence
Lahore
Ph: 042-99264305
CUSTOMER SERVICES CENTER, EASTERN CIRCLE
Regional Customer Service Center Eastern Circle, WAPDA Road Shalamar
Town Lahore
Ph: 042-99250044
CUSTOMER SERVICES CENTER, TOWNSHIP LAHORE
Township Grid at Chandni Chowk Lahore
Ph: 042-99262201
CUSTOMER SERVICES CENTER, OKARA
Regional Customer Services Center Okara, Baynazir Road, 132 KV Grid
Okara
Ph: 044-2527440-1
CUSTOMER SERVICES CENTER, SHEIKHUPURA
Regional Customer Service Center Sheikhupura, LESCO Complex Near Regal
Chowk, Sargodha Road Sheikhupura
Ph: 056-9200204-05
CUSTOMER SERVICES CENTER, KASUR
Regional Customer Service Center, Wapda Colony, Kham Karan Road Kasur
Ph: 049-9239166
INSTRUCTION FOR USING ONLINE COMPLAINTS SYSTEM
FILING COMPLAINTS
1. Select the nature of complaint from the given list.
2. Locate the 14-digit reference number on your bill e.g. 02-1514-
01169012. Enter the reference number by typing the first two digits, chosing
the group of four digits from the list and again typing the last eight digits.
3. Provide the consumer name and the complaint description in appropriate
text boxes as printed on the bill.
4. Provide meter number as printed on the bill and phone number & e-mail
address (optional).
5. Click the submit button to file your complaint.
6. The system will generate a ticket number and show it to you along with
the expected redressal date for your complaint. Carefully note down the
ticket number for all future reference.
Click here to file a complaint.
CHECKING COMPLAINT STATUS
To check the status of your complaint enter the complaint ticket number
provided to you by the system at the time of filing the complaint and click the
submit button. Click here to check status of a complaint.
COMPLAINT HISTORY
1. To check the complaint history enter your consumer reference number
present on your bill and click the submit button. The system will display a
summary of all complaints lodged for the provided reference number.
2. To check the status of a particular complaint, click the Ticket #.
Click here to check your comnplaint history.
