Thai e-Government today

Chumphol Krootkaew
Researcher
Government IT Infrastructure,
National Electronics and Computer Technology Center,
National Science and Technology Development Agency

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 1
 Thailand ICT Policy Development
eIndustry
eIndustry e-Government
e-Government e-Society
Policies eCommerce
eCommerce
e-Society
e-Education
e-Education

National
National ICT
ICT Masterplan
Masterplan
2002-2006
2002-2006

IT
IT 2000
2000 Policy
Policy IT
IT 2010
2010 Policy
Policy
Ministry
Ministry of ICT
National
National IT
IT Committee
Committee (established
(established 1992)
1992) .. of ICT

^1992 ^1993 ^1994 ^1995 ^1996 ^1997 ^1998 ^1999 ^2000 ^2001 ^2002 ^2003 ^2004 ^2005 ^2006
Software
Software Industry
Industry Promotion
Promotion Agency
Agency
Introduction
Introduction of
of Internet
Internet Software
Software Park
Park Thailand
Thailand
Government
Government Information
Information Network
Network Government
Government CA
CA Service
Service
SchoolNetThailand
SchoolNetThailand

Government
Government CIO
CIO Program
Program
Activities E-Commerce
E-Commerce Resource
Resource Center
Center
IT
IT Law
Law Development
Development Electronic
..
Electronic Transactions
Transactions Act
Act
NII,
NII, CompCrime,
CompCrime, DP
DP Acts
Acts
e-Thailand
e-Thailand

TIS-620
TIS-620 Thai
Thai TIS-620
TIS-620 Thai
Thai Character
Character set
set e-Government
e-Government Project
Project
Character
Character set in
set in registered with IANA
registered with IANA
UNICODE
UNICODE English-Thai
English-Thai Web
Web Translation
Translation

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 2
 ICT Development Program
Flagships and Infrastructures in IT 2010
Economy Society

e-Industry
e-Commerce e-Society
e-Government
e-Education
Science and Technology, R&D, Knowledge
Information Development, IT Literacy, IT HR
Telecommunication Infrastructure
Quantity Quality

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 3
 Lessons from experience: Strategy
• Central agency needed to facilitate and coordinate the effort.
• Processes need to be redesigned alongside technology
implementation, otherwise the result will be automation of
flawed processes.
• The most difficult issue is the change in mindset, from a
traditional department-centric thinking to a customer-centric
and user-friendly approach.
• Citizen and business portals should be organized around citizen
needs and goals, and not around government departments and
agencies.
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 4
 Lessons from experience: Strategy
Continued

• Standards are vitally important in supporting

interoperability.
• Effective communications across government
agencies is essential.
• Accessibility is an important consideration.
• Effective partnerships with private sector is crucial.
• Successful e-government initiatives require coherent
integration of government infrastructure, systems,
processes –the scale of change required is immense.
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 5
 Lessons from experience: Implementation
Continued

• Clear justification for projects

– Clarity about costs and benefits.
– Balancing cost, payoff, and risk in implementation.
– Use appropriate and customized technology.
• Adequate funding of projects
– Citizens are willing to pay, if they see real value.
– Private sector involvement can defray costs.
• Organization to design, develop, and implement
– Use government experts with IT training, not IT experts.
– Insource strategy; Outsource design and development.
• Project management
– Think big, start small, scale fast.
– Celebrate early wins, celebrate reasoned failures.
– Focus on training and change management.
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 6
 Thailand e-Government Development
Beneath the Iceberg

Civil Servant
Political will
Attitudes
And support
HRD - CIO Training
- Ministry of ICT National CIO/CEO - CIO Forum
- National IT Committee Operation Program - CIO Conference
Center
Computer and - e-Commerce
Network Resource Center
E-Commerce
Infrastructure - G to C
Information Infrastructure
- G to B
Infrastructure
- e-Procurement
- Government IT Services - e-Tax
- Government Information Security Rules & - e-Citizen
Network - Govt Data Infrastructure & Policy Regulations - e-Marketplaces
- SchoolNet - Govt News Exchange Legal
- PKI
- Govt Data Exchange Infrastructure
- ThaiCERT
- Government
Information - Computer Crime Law
Interoperability Standard - Electronic Transactions Act
in every - Gov CA Service
organization - Data Protection Law
- NII Law, EFT Law

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 7
 Monitoring e-Government Progress

(Mission Æ Strategy Æ Action Plan Æ ICT Project)

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 8
Government ICT Projects Monitoring System
– Project’s Action Plan Integrating Subsystem
– Project’s Progression Monitoring Subsystem

• Distributed web-based application

http://see.thaigov.net/actionplan/
• ICT projects data INPUT by all government
agencies (grouped by Ministries)
• Automatic report generating to Public and
Cabinet
• Open Source / Free Software Development

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 9
 Government ICT Projects Monitoring System
(Distributed Web-based Application)
NECTEC Cabinet /
Ministerial Public
Database Ministerial
Mirror Site

Ministerial
Ministerial
Mirror Site
Data Entry
Database
Progress Report
by Agencies

National
Database
Ministerial
Mirror Site

Ministerial Direct Data Entry from

Database some Agencies/Ministries
Ministerial
Mirror Site
Data Entry
by Agencies

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 10
Govt. ICT Projects Report summary
Agencies/
Ministries number
Number of
Number of Projects Projects
by
Strategies

Sum of
Budget
Sum of
Budget
by
Strategies
Sum of
Budget
by FY
and by
Categories
FY
2004
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 11
Projects by Agencies/Ministries

List
of
Ministries

List of
Agencies

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 12
Budget by Agencies/Ministries

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 13
Projects by Strategies
(National ICT Mater Plan)

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 14
Budget by Strategies

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 15
Printable Report (to Cabinet
meeting)

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 16
Project Progression Report

On-time Reporting
Late Reporting
Not-Yet Reporting

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 17
Searching Results [Keywords: smart card]

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 18
 Monitoring Govt. e-Service
(Govt. Website Assessment)

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 19
 e-Government Website Development

Publish Interact Transact Integrate Intelligence

Information Two-way Transaction Process, Website that

available communication handled system and learns user
online online organisational behavior
integration

The application of ICT in interactions between

• Government and Citizens
• Government and Businesses
• Government and Employees
• Government and Government

to simplify and improve democratic, government and business aspects of

Governance.
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 20
 Self-Assessment System
Setting Criteria

Self Assessment

Evaluate & Analyze Service e-Readyness Explorer System Automatic Survey System
see.thaigov.net/ (Dead Link,
indicator/system Number of Page, Size)

Reporting

see.thaigov.net/indicator
Brain Storming Workshop

Output from workshop

Improve & Setting Criteria for

next survey
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 21
 Question

Answer

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 22
 Keyword

Details

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 23
Overall of Thailand Government websites development (2004)
267

217

167
232
15 (6%)
(87%) 160 13 (5%)
117
(60%)

67
117

(44%)
35 46 19
17
(13%) (17%) (7%)

Information Interaction Transaction Integration Intelligence

-33
ขั้นพื้นฐาน ขั้นกลาง ขั้นสูง
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 24
Overall of Thailand Government websites development (2004)

Unit: Percent
Information
100
80
60
Intelligence 40 Interaction
20
0

Integration Transaction

Evaluation
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 25
 Critical Factors for Government e-Services

Unit : Number of Government Websites

ความทันสมัย
ของขอมูล
Data Updating
267
242 (91%) ระบบรักษา
ระบบสองภาษา 217 ความปลอดภัย
Bilingual content 167 ของขอมูล
117 SSL,Data Encryption
(64%)171
67
17 31(12%)
บริการแบบฟอรม ระบบตรวจสอบ
145 (54%)
ที่ใหดาวนโหลดได 158 (59%) -33 ยืนยันตัวตน
Download Forms Log-in form

137 (51%)

198 (74%)
เว็บบอรด 164 (61%) ระบบสืบคนขอมูล
Web Board Search engine

ระบบและฐานขอมูล
ที่สามารถตอบสนอง
เมื่อรองขอ
Responsive Database

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 26
Bridging Digital Divide

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 27
ICT for Poverty Reduction :- Rural IT Empowerment

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 28
Activities at a telecenter

Telecenter is a place for learning

activities for people of all ages.

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 29
Changing the old household accounting...

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 30
... into a spreadsheet accounting form

Keeping track of the

expenses and income in
each household.

Schoolchildren are the

helpers.

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 31
Next Wave of e-government

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 32
 “Ubiquitous Computing”
My colleagues and I at PARC believe that what we call ubiquitous computing will
gradually emerge as the dominant mode of computer access over the next
twenty years. Like the personal computer, ubiquitous computing will enable
nothing fundamentally new, but by making everything faster and
easier to do, with less strain and mental gymnastics, it will transform what is
apparently possible.
Dr. Mark Weiser, “The Computer for the 21th Century”, Scientific American,
August 1991

U-Government
= Government Everywhere (in Everything)

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 33
 m-Government
• mGovernment is a subset of e-government.
• eGovernment is the use of information and
communication technologies (ICTs) to improve the
activities of public sector organisations.
• m-government, those ICTs are limited to mobile
and/or wireless technologies like cellular/mobile
phones, and laptops and PDAs (personal digital
assistants) connected to wireless local area
networks (LANs).
• mGovernment can help make public information
and government services available "anytime,
anywhere" to citizens and officials.
Source: http://www.e-devexchange.org/eGov/topic4.htm
eGovernment for Development, mGovernment: Mobile/Wireless Applications in Government,
Emmanuel C. Lallana, 2004
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 34
 PC & Internet Host in Japan
Number of PCs Per 100 Citizen Number of Internet Host Per 1000 citizens
単位：台 単位：台

USA 62.5 USA 373

Finland 57.7 Finland 234
Sweden 56.1
Netherland 194
Korea 55.6
Demark 156
Swiszerland 53.8
Australia 51.6 Australia 130
Norway 50.8 Canada 96
Singapore 50.8 Sweden 95
Canada 48.7
Swiszerland 77
Finland 44.2
Germany 43.5 Taiwan 76
Netherland 42.8 Hongkong 58
Taiwan 39.6 Norway 56
Hongkong 38.7
Japan 56
Japan 38.3 （２００１年） （２００２年）

出典：ＩＴＵ（２００３年４月２４日発表）
Thai e-Government today, October 5, 2004
“2nd Asian Document Style Standardization Symposium” 35
 World leading Mobile Utilization

Phone line／Mobile Phone Mobile Phone Internet

8,112万
Japan 79.2 %
Mobile Phone
（โทรศัพทมือถือ+PHS) Korea 74.9 %

6,077万 China 33.9 %

Phone line Germany 13.8 %
（โทรศัพทบาน+ISDN)
France 11.7 %

各年3月末 （出典：総務省） USA 8.9 %

2002年9月時点
English 6.8 %
1999 2000 2001 2002 2003 （出典：情報通信白書）

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 36
Ubiquitous Networking Applications

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 37
 Number of Mobile Users in Thailand
Mill. Users Percent

25 35
Mobile users 30.6

% of Population 27.7 30
20
25

15 19.3 20

11.8 17.4 15
10

10
5.6
5
8
5
3.5
0 0
*
2000 2001 2002 2003 Year

as of May 2003today, October 5, 2004

Source : TOT, CAT Thai *e-Government
“2nd Asian Document Style Standardization Symposium” 38
Focus on citizen, not structures

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 39
 Thank you
for your attention.
chumphol@nectec.or.th

Thai e-Government today, October 5, 2004

“2nd Asian Document Style Standardization Symposium” 40