Chapter one:
THE TOTAL QUALITY APPROACH
TO QUALITY MANAGMENT
ACHIVING ORGANIZATIONAL
EXCELLENCE
ﻧﻬﺞ اﻟﺠﻮدة اﻟﺸﺎﻣﻠﺔ ﻹدارة اﻟﺠﻮدة ﺗﺤﻘﻴﻖ اﻟﺘﻤﻴﺰ اﻟﺘﻨﻈﻴﻤﻲ
THE TOTAL QUALITY APPROACH TO QUALITY MANAGMENT
ACHIVING ORGANIZATIONAL EXCELLENCE
Objectives
1- Define Quality
2- Understand key Elements of Total Quality
3- know the keys to Total Quality Success
What is Quality
Quality is a dynamic state associated with products, services,
people, processes, and environments that meets or exceeds
expectations
and helps produce superior value.
The dynamic state element speaks to the fact that what is
considered quality can and often does change as time passes
and circumstances are
altered.
The superior value element acknowledges that quality is a
key in providing superior value ( superior quality, cost, and
service).
ﻣﺎ ﻫﻲ اﻟﺠﻮدة
اﻟﺠﻮدة ﻫﻲ ﺣﺎﻟﺔ دﻳﻨﺎﻣﻴﻜﻴﺔ ﻣﺮﺗﺒﻄﺔ ﺑﺎﻟﻤﻨﺘﺠﺎت واﻟﺨﺪﻣﺎت واﻷﻓﺮاد واﻟﻌﻤﻠﻴﺎت واﻟﺒﻴﺌﺎت اﻟﺘﻲ ﺗﻠﺒﻲ
اﻟﺘﻮﻗﻌﺎت أو ﺗﺘﺠﺎوزﻫﺎ
.وﺗﺴﺎﻋﺪ ﻓﻲ إﻧﺘﺎج ﻗﻴﻤﺔ أﻋﻠﻰ
ﻳﺘﺤﺪث ﻋﻨﺼﺮ اﻟﺤﺎﻟﺔ اﻟﺪﻳﻨﺎﻣﻴﻜﻲ ﻋﻦ ﺣﻘﻴﻘﺔ أن ﻣﺎ ﻳﻌﺘﺒﺮ ﺟﻮدة وﻳﻤﻜﻦ أن ﻳﺘﻐﻴﺮ وﻏﺎﻟ ًﺒﺎ ﻣﺎ ﻳﺘﻐﻴﺮ ﺑﻤﺮور
.اﻟﻮﻗﺖ واﻟﻈﺮوف
.ﻳﻘﺮ ﻋﻨﺼﺮ اﻟﻘﻴﻤﺔ اﻟﻔﺎﺋﻘﺔ ﺑﺄن اﻟﺠﻮدة ﻫﻲ اﻟﻤﻔﺘﺎح ﻟﺘﻮﻓﻴﺮ ﻗﻴﻤﺔ ﻓﺎﺋﻘﺔ )ﺟﻮدة ﻋﺎﻟﻴﺔ وﺗﻜﻠﻔﺔ وﺧﺪﻣﺔ(
The Total Quality Approach
Defined
Total quality is an approach of
doing business that attempts
to maximize the
competitiveness of an
organization through the
continual improvement of the
quality of its products,
services, people, processes,
and environments.
اﻟﺠﻮدة اﻟﺸﺎﻣﻠﺔ ﻫﻲ ﻧﻬﺞ ﻟﻤﻤﺎرﺳﺔ
اﻷﻋﻤﺎل اﻟﺘﺠﺎرﻳﺔ اﻟﺬي ﻳﺤﺎول ﺗﻌﻈﻴﻢ
اﻟﻘﺪرة اﻟﺘﻨﺎﻓﺴﻴﺔ ﻟﻠﻤﺆﺳﺴﺔ ﻣﻦ ﺧﻼل
اﻟﺘﺤﺴﻴﻦ اﻟﻤﺴﺘﻤﺮ ﻟﺠﻮدة ﻣﻨﺘﺠﺎﺗﻬﺎ
وﺧﺪﻣﺎﺗﻬﺎ وﻣﻮﻇﻔﻴﻬﺎ وﻋﻤﻠﻴﺎﺗﻬﺎ وﺑﻴﺌﺎﺗﻬﺎ.
1-Traditional view (The product view): focused the
products itself.
ﺗﻨﻈﺮ اﻟﻰ اﻟﻤﻨﺘﺞ اﻟﻨﻬﺎﺋﻲ:اﻟﻨﻈﺮة اﻟﺘﻘﻠﻴﺪﻳﺔ ﻟﻠﺠﻮدة
TWO
VIEWS OF
QUALITY 2-Total quality view (The value-based view) : focus on
continual improvement of products, processes, and
people in order to prevent problems before they occur.
ﺗﺘﻄﻠﻊ اﻟﻰ اﻟﺘﻄﻮﻳﺮ اﻟﺪاﺋﻢ: ﻣﺒﺪأ ادارة اﻟﺠﻮدة اﻟﺸﺎﻣﻠﺔ
ﻟﻠﻤﻨﺘﺠﺎت و اﻟﻌﻤﻠﻴﺎت و اﻻﺷﺨﺎص ﻟﺤﻞ اﻟﻤﺸﺎﻛﻞ ﻗﺒﻞ
وﻗﻮﻋﻬﺎ
Key
elements
of TQM
Deming’s Contributions
Takes system and leadership approach to quality. Concepts
associated with his approach include:
- 14 points
- 7 deadly disease
- Deming cycle
- System of profound knowledge
Deming Cycle Definition
Deming Cycle can be defined as a
set of four, logically connected,
repetitive steps – Plan, Do, Check
(Study), Act – that help in
continuous quality improvement and
learning.
، ﻣﺗﺻﻠﺔ ﻣﻧطﻘﯾًﺎ، ﻣﺟﻣوﻋﺔ ﻣن أرﺑﻊ ﺧطوات
، ( واﻟﺗﺣﻘق )اﻟدراﺳﺔ، واﻟﻘﯾﺎم، اﻟﺗﺧطﯾط- وﻣﺗﻛررة
اﻟﺗﻲ ﺗﺳﺎﻋد ﻓﻲ اﻟﺗﺣﺳﯾن اﻟﻣﺳﺗﻣر ﻟﻠﺟودة- واﻟﻌﻣل
واﻟﺗﻌﻠم.
Deming’s System of
profound
knowledge
• The System of Profound
Knowledge provides a
foundation for continual
improvement.
Juran’s
Contributions
Is an international leader in
conducting training, research,
and consulting activities in the
area of quality management.
ﻫﻮ ﻗﺎﺋﺪ ﻋﺎﻟﻤﻲ راﺋﺪ ﻓﻲ إﺟﺮاء
اﻷﻧﺸﻄﺔ اﻟﺘﺪرﻳﺒﻴﺔ واﻟﺒﺤﺜﻴﺔ
واﻻﺳﺘﺸﺎرﻳﺔ ﻓﻲ ﻣﺠﺎل إدارة
اﻟﺠﻮدة.
Juran’s Three Basic Steps to Progress
1- Achieve structed improvements on a continual basis combined sense
of urgency.
2- Establish an extensive training programmed.
3- Establish commitment and leadership on the part of higher
management.
1- ﺗﺤﻘﻴﻖ ﺗﺤﺴﻴﻨﺎت ﻣﻨﻈﻤﺔ ﻋﻠﻰ أﺳﺎس ﻣﺴﺘﻤﺮ ﻳﺠﻤﻊ ﺑﻴﻦ اﻟﺸﻌﻮر ﺑﺎﻹﻟﺤﺎح.
2- إﻧﺸﺎء ﺑﺮﻧﺎﻣﺞ ﺗﺪرﻳﺒﻲ ﻣﻜﺜﻒ.
3- ﺗﺮﺳﻴﺦ اﻻﻟﺘﺰام واﻟﻘﻴﺎدة ﻣﻦ ﺟﺎﻧﺐ اﻹدارة اﻟﻌﻠﻴﺎ.
The Juran’s
Trilogy
• summarizes the three
primary managerial
functions.
ﻳﻠﺨﺺ اﻟﻮﻇﺎﺋﻒ اﻹدارﻳﺔ
اﻷﺳﺎﺳﻴﺔ اﻟﺜﻼث.
• Quality Planning:
• 1. Determine who are customers.
• 2. Identify customers’ needs.
• 3. Develop products with features that respond to customer
needs.
• 4. Develop systems and processes that allow the
organization to produce these features.
• 5. Deploy the plans to operational levels.
The Juran Trilogy ﺗﺨﻄﻴﻂ اﻟﺠﻮدة:
1. ﺗﺤﺪﻳﺪ اﻟﻌﻤﻼء.
2. ﺗﺤﺪﻳﺪ اﺣﺘﻴﺎﺟﺎت اﻟﻌﻤﻼء.
3. ﺗﻄﻮﻳﺮ ﻣﻨﺘﺠﺎت ذات ﻣﻴﺰات ﺗﺴﺘﺠﻴﺐ ﻻﺣﺘﻴﺎﺟﺎت اﻟﻌﻤﻼء.
4. ﺗﻄﻮﻳﺮ اﻷﻧﻈﻤﺔ واﻟﻌﻤﻠﻴﺎت اﻟﺘﻲ ﺗﺴﻤﺢ ﻟﻠﻤﺆﺳﺴﺔ ﺑﺈﻧﺘﺎج ﻫﺬه اﻟﻤﻴﺰات.
5. ﻧﺸﺮ اﻟﺨﻄﻂ ﻋﻠﻰ اﻟﻤﺴﺘﻮﻳﺎت اﻟﺘﺸﻐﻴﻠﻴﺔ
The Juran Trilogy
• Quality Control:
1. Assess actual quality performance.
2. Compare performance with goals.
3. Act on differences between performance and goals.
ﻣﺮاﻗﺒﺔ اﻟﺠﻮدة:
1. ﺗﻘﻴﻴﻢ أداء اﻟﺠﻮدة اﻟﻔﻌﻠﻲ.
2. ﻗﺎرن اﻷداء ﺑﺎﻷﻫﺪاف.
3. اﻟﻌﻤﻞ ﻋﻠﻰ اﻟﻔﺮوق ﺑﻴﻦ اﻷداء واﻷﻫﺪاف.
The Juran Trilogy
• Quality Improvement:
1. Develop the infrastructure necessary to make annual quality improvements.
2. Identify specific areas in need of improvement and implement improvement projects.
3. Establish a project team with responsibility for completing each improvement project.
4. Provide teams with what they need to be able to diagnose problems to determine root
causes, develop solutions, and establish controls that will maintain gains made.
ﺗﺤﺴﻴﻦ اﻟﺠﻮدة؛
1. ﺗﻄﻮﻳﺮ اﻟﺒﻨﻴﺔ اﻟﺘﺤﺘﻴﺔ اﻟﻼزﻣﺔ ﻹﺟﺮاء ﺗﺤﺴﻴﻨﺎت ﺳﻨﻮﻳﺔ ﻋﻠﻰ اﻟﺠﻮدة.
2. وﺗﻨﻔﻴﺬ ﻣﺸﺎرﻳﻊ اﻟﺘﺤﺴﻴﻦ، ﺗﺤﺪﻳﺪ اﻟﻤﺠﺎﻻت اﻟﻤﺤﺪدة اﻟﺘﻲ ﺗﺤﺘﺎج إﻟﻰ ﺗﺤﺴﻴﻦ.
3. ﺗﺸﻜﻴﻞ ﻓﺮﻳﻖ اﻟﻤﺸﺮوع اﻟﻤﺴﺆول ﻋﻦ اﺳﺘﻜﻤﺎل ﻛﻞ ﻣﺸﺮوع ﺗﺤﺴﻴﻦ.
4. ووﺿﻊ، وﺗﻄﻮﻳﺮ اﻟﺤﻠﻮل، ﺗﺰوﻳﺪ اﻟﻔﺮق ﺑﻤﺎ ﻳﺤﺘﺎﺟﻮن إﻟﻴﻪ ﻟﻴﻜﻮﻧﻮا ﻗﺎدرﻳﻦ ﻋﻠﻰ ﺗﺸﺨﻴﺺ اﻟﻤﺸﺎﻛﻞ ﻟﺘﺤﺪﻳﺪ اﻷﺳﺒﺎب اﻟﺠﺬرﻳﺔ
اﻟﻀﻮاﺑﻂ اﻟﺘﻲ ﻣﻦ ﺷﺄﻧﻬﺎ اﻟﺤﻔﺎظ ﻋﻠﻰ اﻟﻤﻜﺎﺳﺐ اﻟﺘﻲ ﺗﺤﻘﻘﺖ.
Crosby’s Contributions: Philip B. Crosby
Crosby’s Contributions: Philip B. Crosby
Defined quality Crosby’s Quality Determination Education Implementation
simply as Vaccine consists of
conformance. three ingredients:
He is also known for his
Quality Vaccine and Crosby’s
Fourteen Steps to Quality
Improvement.
KEYS TO TOTAL QUALITY SUCCESS
▪ Senior management delegation and poor leadership.
▪ Team mania.
▪ Deployment process.
▪ Taking a narrow, dogmatic approach.
▪ Confusion about the differences among education, awareness, inspiration, and skill building.
ﺗﻔﻮﻳﺾ اﻹدارة اﻟﻌﻠﻴﺎ وﺿﻌﻒ اﻟﻘﻴﺎدة.
ﻫﻮس اﻟﻔﺮﻳﻖ.
ﻋﻤﻠﻴﺔ اﻟﻨﺸﺮ.
اﺗﺒﺎع ﻧﻬﺞ دوﻏﻤﺎﺗﻲ ﺿﻴﻖ.
ارﺗﺒﺎك ﺣﻮل اﻟﻔﺮوق ﺑﻴﻦ اﻟﺘﻌﻠﻴﻢ واﻟﻮﻋﻲ واﻹﻟﻬﺎم وﺑﻨﺎء اﻟﻤﻬﺎرات.
THE FUTURE OF QUALITY MANAGEMENT IN THE
TWENTYFIRST CENTURY
ﻣﺴﺘﻘﺒﻞ إدارة اﻟﺠﻮدة ﻓﻲ اﻟﻘﺮن اﻟﺤﺎدي واﻟﻌﺸﺮﻳﻦ
• Increasing global competition.
• Increasing customer expectations.
• Opposing economic pressures.
• New approaches to management.
زﻳﺎدة اﻟﻤﻨﺎﻓﺴﺔ اﻟﻌﺎﻟﻤﻴﺔ.
زﻳﺎدة ﺗﻮﻗﻌﺎت اﻟﻌﻤﻼء.
ﻣﻌﺎرﺿﺔ اﻟﻀﻐﻮط اﻻﻗﺘﺼﺎدﻳﺔ.
ﻣﻨﺎﻫﺞ ﺟﺪﻳﺪة ﻟﻺدارة.
Quality Management Characteristics for the Future
ﺧﺼﺎﺋﺺ إدارة اﻟﺠﻮدة ﻟﻠﻤﺴﺘﻘﺒﻞ
• A total commitment to increase value for customers, investors, and employees .
• A firm understanding that market driven means that quality is defined by customers, not the company .
• A commitment to leading people with a bias for continuous improvement and communication .
• A recognition that sustained growth requires the simultaneous achievement of four objectives
continually forever: (a) customer satisfaction, (b) cost leadership, (c) effective human resources, and (d)
integration with the supplier base .
• A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork .
اﻟﺘﺰام ﻛﺎﻣﻞ ﺑﺰﻳﺎدة اﻟﻘﻴﻤﺔ ﻟﻠﻌﻤﻼء واﻟﻤﺴﺘﺜﻤﺮﻳﻦ واﻟﻤﻮﻇﻔﻴﻦ.
وﻟﻴﺲ اﻟﺸﺮﻛﺔ، إن اﻟﻔﻬﻢ اﻟﺮاﺳﺦ ﺑﺄن اﻟﺴﻮق ﻣﺪﻓﻮﻋﺔ ﻳﻌﻨﻲ أن اﻟﺠﻮدة ﻳﺘﻢ ﺗﺤﺪﻳﺪﻫﺎ ﻣﻦ ﻗﺒﻞ اﻟﻌﻤﻼء.
اﻟﺘﺰام ﺑﻘﻴﺎدة اﻟﻨﺎس ﻣﻊ اﻟﺘﺤﻴﺰ ﻟﻠﺘﺤﺴﻴﻦ اﻟﻤﺴﺘﻤﺮ واﻟﺘﻮاﺻﻞ.
ً
)ج( اﻟﻤﻮارد، )ب( ﻗﻴﺎدة اﻟﺘﻜﻠﻔﺔ، )أ( إرﺿﺎء اﻟﻌﻤﻼء:ﺗﺤﻘﻴﻘﺎ ﻣﺘﺰاﻣ ًﻨﺎ ﻷرﺑﻌﺔ أﻫﺪاف ﺑﺎﺳﺘﻤﺮار إﻟﻰ اﻷﺑﺪ اﻻﻋﺘﺮاف ﺑﺄن اﻟﻨﻤﻮ اﻟﻤﺴﺘﺪام ﻳﺘﻄﻠﺐ
)د( اﻟﺘﻜﺎﻣﻞ ﻣﻊ ﻗﺎﻋﺪة اﻟﻤﻮردﻳﻦ، اﻟﺒﺸﺮﻳﺔ اﻟﻔﻌﺎﻟﺔ.
اﻻﻟﺘﺰام ﺑﺎﻟﺘﺤﺴﻴﻦ اﻷﺳﺎﺳﻲ ﻣﻦ ﺧﻼل اﻟﻤﻌﺮﻓﺔ واﻟﻤﻬﺎرات وﺣﻞ اﻟﻤﺸﻜﻼت واﻟﻌﻤﻞ اﻟﺠﻤﺎﻋﻲ.
• A commitment to fast-paced, constant learning,
and an ability to respond quickly to changes in
the competitive environment .
• A commitment to achieving end-to-end
collaboration using web-based, on-demand tools
Quality that are fully integrated throughout the supply
chain .
Management • A commitment to maintaining an environment in
Characteristic which creativity, critical thinking, and innovation
are not just encouraged and supported, but
s for the demanded.
Future اﻟﺘﺰام ﺑﺎﻟﺘﻌﻠﻢ اﻟﺴﺮﻳﻊ واﻟﻤﺴﺘﻤﺮ واﻟﻘﺪرة ﻋﻠﻰ اﻻﺳﺘﺠﺎﺑﺔ ﺑﺴﺮﻋﺔ ﻟﻠﺘﻐﻴﺮات
ﻓﻲ اﻟﺒﻴﺌﺔ اﻟﺘﻨﺎﻓﺴﻴﺔ.
اﻟﺘﺰام ﺑﺘﺤﻘﻴﻖ ﺗﻌﺎون ﺷﺎﻣﻞ ﺑﺎﺳﺘﺨﺪام أدوات ﺗﺴﺘﻨﺪ إﻟﻰ اﻟﻮﻳﺐ وﻋﻨﺪ
اﻟﻄﻠﺐ ﺗﻜﻮن ﻣﺘﻜﺎﻣﻠﺔ ﺑﺎﻟﻜﺎﻣﻞ ﻋﺒﺮ ﺳﻠﺴﻠﺔ اﻟﺘﻮرﻳﺪ.
اﻟﺘﺰام ﺑﺎﻟﺤﻔﺎظ ﻋﻠﻰ ﺑﻴﺌﺔ ﻻ ﻳﺘﻢ ﻓﻴﻬﺎ ﺗﺸﺠﻴﻊ اﻹﺑﺪاع واﻟﺘﻔﻜﻴﺮ اﻟﻨﻘﺪي
ﺑﻞ ﻳﺘﻢ اﻟﻤﻄﺎﻟﺒﺔ ﺑﻬﻤﺎ ﻓﻘﻂ، واﻻﺑﺘﻜﺎر ودﻋﻤﻬﻤﺎ ﻓﺤﺴﺐ
QUALITY CERTIFICATIONS
• The American Society for Quality (ASQ) offers certifications in a variety of disciplines,
including:
• 1- Manager of Quality/ Organizational Excellence:
• This certification is for managers who lead and champion continual process-
improvement.
ﺗﻘﺪم اﻟﻤﺠﻤﻮﻋﺔ اﻻﻣﺮﻳﻜﻴﺔ
(ASQ) ﺑﻤﺎ ﻓﻲ ذﻟﻚ، ﺷﻬﺎدات ﻓﻲ ﻣﺠﻤﻮﻋﺔ ﻣﺘﻨﻮﻋﺔ ﻣﻦ اﻟﺘﺨﺼﺼﺎت
اﻟﺘﻤﻴﺰ اﻟﻤﺆﺳﺴﻲ/ ﻣﺪﻳﺮ اﻟﺠﻮدة
ﻫﺬه اﻟﺸﻬﺎدة ﻣﺨﺼﺼﺔ ﻟﻠﻤﺪﻳﺮﻳﻦ اﻟﺬﻳﻦ ﻳﻘﻮدون وﻳﺆﻳﺪون اﻟﺘﺤﺴﻴﻦ اﻟﻤﺴﺘﻤﺮ ﻟﻠﻌﻤﻠﻴﺔ.
Education and Experience Requirements:
• individuals must have ten years of experience in one or more of the following areas:
• The waivers apply as follows:
• (1) one year for a technical diploma,
• (2) two years for an associate degree,
• (3) four years for a baccalaureate degree
• (4) five years for a master or doctorate degree.
ﻣﺘﻄﻠﺒﺎت اﻟﺘﻌﻠﻴﻢ واﻟﺨﺒﺮة:
ﻳﺠﺐ أن ﻳﺘﻤﺘﻊ اﻷﻓﺮاد ﺑﺨﺒﺮة ﻋﺸﺮ ﺳﻨﻮات ﻓﻲ ﻣﺠﺎل أو أﻛﺜﺮ ﻣﻦ اﻟﻤﺠﺎﻻت اﻟﺘﺎﻟﻴﺔ:
ﺗﺴﺮي اﻹﻋﻔﺎءات ﻋﻠﻰ اﻟﻨﺤﻮ اﻟﺘﺎﻟﻲ:
(1) ﺳﻨﺔ واﺣﺪة ﻟﻠﺪﺑﻠﻮم اﻟﻔﻨﻲ،
(2) ﺳﻨﺘﺎن ﻟﻠﺤﺼﻮل ﻋﻠﻰ درﺟﺔ اﻟﺰﻣﺎﻟﺔ.
(3) أرﺑﻊ ﺳﻨﻮات ﻟﻠﺤﺼﻮل ﻋﻠﻰ ﺷﻬﺎدة اﻟﺒﻜﺎﻟﻮرﻳﺎ
(4) ﺧﻤﺲ ﺳﻨﻮات ﻟﺪرﺟﺔ اﻟﻤﺎﺟﺴﺘﻴﺮ أو اﻟﺪﻛﺘﻮراه.
Examination Topics
• Leadership
• strategic plan development and deployment
• management elements and methods
• quality management tools
• customer focus
• supply chain management
• training and development.
ﻗﻴﺎدة
ﺗﻄﻮﻳﺮ اﻟﺨﻄﺔ اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ وﻧﺸﺮﻫﺎ
ﻋﻨﺎﺻﺮ وﻃﺮق اﻹدارة
أدوات إدارة اﻟﺠﻮدة
اﻟﺘﺮﻛﻴﺰ ﻋﻠﻰ اﻟﻌﻤﻼء
ادارة ﺳﻠﺴﻠﺔ اﻻﻣﺪادات
اﻟﺘﺪرﻳﺐ واﻟﺘﻄﻮﻳﺮ.
2-Quality Engineer : ﻣﻬﻨﺪس اﻟﺠﻮدة
The Quality Engineer certification is for individuals who develop and operate
quality control systems, apply and analyze testing and inspection procedures.
ﻫﻢ اﻻﺷﺨﺎص اﻟﺬﻳﻦ ﻳﻄﻮرون و ﻳﺘﺤﻜﻤﻮن ﺑﺎﺳﺎﻟﻴﺐ و اﻧﻈﻤﺔ اﻟﺠﻮدة
Education and Experience Requirements: اﻟﻤﺆﻫﻞ اﻟﻌﻠﻤﻲ
(1) one year for a technical diploma, ﺳﻨﺔ دﺑﻠﻮم ﺗﻘﻨﻲ
(2) two years for an associate degree, ﺳﻨﺘﻴﻦ ﺷﻬﺎدة ذات ﻋﻼﻗﺔ
(3) four years for a baccalaureate degree, ارﺑﻊ ﺳﻨﻮات ﺑﻜﺎﻟﻮرﻳﻮس
(4) five years for a masters or doctorate degree. 5 ﺳﻨﻮات ﻣﺎﺟﺴﺘﻴﺮ او دﻛﺘﻮراه
Examination Topics: ﻧﻘﺎط اﻟﻤﻌﺎﻳﻨﺔ
1) Management and Leadership. اﻻدارة و اﻟﻘﻴﺎدة
2) The Quality System. اﻧﻈﻤﺔ اﻟﺠﻮدة
3) Product and Process Design. ﺻﻤﻴﻢ اﻟﻤﻨﺘﺞ و ﻃﺮﻳﻘﺔ اﻻﻧﺘﺎج
4) Product and Process Control. اﻟﺘﺤﻜﻢ ﺑﻄﺮﻳﻘﺔ اﻻﻧﺘﺎج
5) Continuous Improvement. اﻟﺘﻄﻮﻳﺮ
6) Quantitative Methods and Tools اﻻدوات اﻟﻜﻤﻴﺔ
3-Quality Technician: ﻓﻨﻲ ﺟﻮدة
This certification is for paraprofessionals who—under the direction of quality
engineers and managers.
ﻓﻨﻴﻴﻦ ﺗﺤﺖ اﺷﺮاف ﻣﻬﻨﺪس اﻟﺠﻮدة و اﻻدارة
They analyze and solve quality problems, prepare inspection plans and
instructions.
ﻳﺤﻀﺮون اﻟﺨﻄﻂ اﻟﻮﻗﺎﺋﻴﺔ و اﻟﺘﻔﻘﺪﻳﺔ,ﻳﺤﻠﻠﻮن و ﻳﺤﻠﻮن ﻣﺸﺎﻛﻞ اﻟﺠﻮدة
Education and Experience Requirements: اﻟﻤﺆﻫﻞ اﻟﻌﻠﻤﻲ
(1) one year for certification through the Quality Technology program of a community
college or technical school,
(2) two years for an associate degree, ﺳﻨﺘﻴﻦ ﻟﺸﻬﺎدة ذات ﺻﻠﺔ
(3) three years for a baccalaureate, masters, or doctorate degree. ﺛﻼث ﺳﻨﻮات ﺑﻜﺎﻟﻮرﻳﻮس
ﻣﺎﺟﺴﺘﻴﺮ او دﻛﺘﻮراة
Examination Topics: ﻧﻘﺎط اﻟﻤﻌﺎﻳﻨﺔ
1) Quality Concepts and Tools.
2) Statistical techniques.
3) Metrology and Calibration
4) Inspection and Testing
5) Quality Audits
6) Preventive and Corrective Action
