No.

20-1 /2018-D
Government of India
Ministry of Communications
Department of Posts
Mail Business (Development & Operations) Division
Dak Bhawan, Sansad Marg, New Delhi-l10001

Dated: I5.09.2022

To,

The All CPMsG,

Subiect: Resardine roll out of Click N Book Service

This is regarding roll out of Click N Book Service across the country.

2. Click N Book service is part of the Parcel Tracker being monitored

by Hon'ble MoC.

3. The service has already been enabled in eighty-one HOs/GPOs

situated at Circle HQ of each Circle. (list attached in annexure-A) and
running successfully. It has been decided to launch the service in these 8l
HOs/GPOs w.e.f. 20.09.2022.

4. Three rounds of training on functionalities of Click N Book service

has already been given to officials nominated by the Circles.

5. It has been decided to enable Click N Book service in all post offices
situated in municipal limit of all State capitals w.e.f. 27.09.2022.
Accordingly, Circles are requested to send the name of the post offices
falling within the municipal limits of state capitals along with CSI facility
ID (in excel only) in the format attached in annexure-B by 20.09.2022.

6. Circles shall identify the dedicated officials to ensure timely pickup

and induction of articles booked thorough Click N Book service.

7. Processes of Click n Book services on lndia Post Portal and

DPMS & POs application of CSI are attached in annexure-C.
 8. Detailed SOP and monitoring mechanism of Click n Book service
will be sent separately.

Encl: A/a

(Dushyant Mudgal)
DDG (Mail Operations)

Copy to:
GM (CEPT)
 Annexure-A

s Circle Name Name of the Office s Circle Name Name of the Office
No. No
1 AP BUCKINGHAMPET HO 41 Tamil Nadu PARKTOWN HO
2 Assam GuwahatiGPO 42 Tamil Nadu Chennai GPO
3 Bihar Bankipore HO 43 Telangana Hyderabad GPO
4 Bihar Lohiya Nagar HO 44 Telangana Khairatabad HO
5 Bihar Patna GPO 45 Telangana Charminar HO
6 Chhattisgarh Raipur GPO-492001 46 Telangana Uppal HO
Gujarat Ahmedabad GPO Telangana Secunderabad HO
7 47
8
Gujarat Navrangpura HO Telangana Trimulgherry HO
48
9 Gujarat Revdi Bazar HO 49 Telangana Vikarabad HO
10 Haryana Ambala GPO 50 U.P Lucknow GPO
77 HP Shimla GPO 51 U.P Chowk HO
1.2 Haryana Gurgaon HO 52 UP Ghaziabad HO
L3 J&K Gandhinagar 53 UP Noida HO
1.4 J&K Srinagar GPO 54 Uttarakhand Dehradun GPO
15 Jharkhand Ranchi GPO 55 Uttarakhand Dehradun Cantt HO
16 Jharkhand Doranda HO 56 West Bengal Kolkata GPO
77 Karnata ka RT NAGAR HPO 57 West Bengal Alipore HO
18 Ka rnata ka HAL llStage 58 West Bengal Tollygunge HO

19 Ka rnata ka Channapatna H O 59 West Bengal Cossipore HO

20 Ka rnata ka Rajajinagar HO 60 West Bengal Barabazar HO
21, Ka rnataka Jalahalli HO 61 West Bengal Park St. HPO
22 Ka rnataka Bengaluru GPO 62 West Bengal Beleghata HO
23 Ka rnata ka Basavanagudi HPO 63 Maharashtra Dadar HO
24 Karnata ka Jayanagar HPO 64 Maharashtra Mahim HO
25 Kerala Neyyattinkara 65 Maharashtra MumbaiCentral HO

26 Kerala Poojapura 66 Maharashtra Kalabadevi HO

27 Kerala Thiruvananthapuram GPO 67 Maharashtra Borivali HO

28 Ke ra la Attingal 68 Maharashtra Andheri HO

29 M.P CTT NAGAR HO BHOPAL 69 Maharashtra Chembur HO
30 M.P Bhopal GPO 70 Maharashtra MumbaiGPO
31 Maharashtra Dadar HO 71. Delhi New DelhiGPO
32 N.E Shillong GPO 72 Delhi DelhiGPO
33 Odisha Bhubaneswar GPO 73 Delhi IPHO
34 Punjab Chandigarh GPO 74 Delhi Lodhi Road HO
35 Rajasthan Jaipur GPO HO 75 Delhi Kalkaji HO
36 Rajastha n Gandhi Nagar SO 76 Delhi Sarojini Nagar HO

37 Tamil Nadu Anna Road HPO t7 Delhi NIEHO

38 Tamil Nadu St. Thomas Mount HO 78 Delhi Ramesh Nagar HO
39 Tamil Nadu T-Nagar HO 79 Delhi Ashok Vihar HO
40 Tamil Nadu Mylapore HPO 80 Delhi Jhilmil HO

81 Delhi KNHO
 Annexure-B

S.No. Name of State State Name of the Post Pin CSI FaciliQ ID
the Circle Name Capital Offices (falling in Code
Name municipal limit of the
Cit"v)

I NE Manipur Imphal Imphal HO 795001 HO25101100000

Process Steps for Portal Booked Article (Click & Book) Induction at CSI POS

1. Go to Business Services

2. Select Portal Induction

3. Select Portal Induction Radio Button

4. Enter the Portal Transaction ID & Hit F8 – Article details will be populated in the screen.
5. Select the article – Article will be added to cart.

6. Click Payment button & then Confirm – Article Induction will be completed.

7. After Induction, regular process of article bagging & dispatch can be followed.
Detailed steps for processing ‘Click n Book’ pickup requests in

SAP DPMS

STEP 1:
The Online Pick Up View/Scheduling/Re-scheduling screen allows the user to view the Online Pickup
requests for articles booked from Portal & assign it to a Beat. The user has to first select the pickup
request and assign the beat using “Assign Beat” option.

STEP 2:

User has to click on “get data” and then “select all” and “save” .The user can print the
manifest by selecting the required article(s) and then click on “Print” option.
STEP 3:
User has to click on Confirmation option under Online Pick up. User has to Select Batch ID, Beat ID and click
on enter. Pick UP Requests which are assigned to the Beat and pending to be picked are shown in the screen.
Click on Confirm, so that the articles are picked up by the Beat.
 STEP 4:
For the picked up articles , If weight difference is found then user can enter weight difference through

“Update Pickup Extra amount & Actual weight” link present on DPMS transactions and reports screen:

End user to enter the transaction ID and click the execute button.
After executing, required data will be populated in the screen.

User has to enter transaction id for which differential entry has to be populated and all the articles linked to that
transaction id will appear. The user has to then select the article for which weight changes has to be made and the click
on “execute” button to fetch the data in portal for differential amount.

Hence this data will be fetched in portal for extra amount.

STEP 5:
Once payment is collected at portal, the user can see confirmation using “Online Pickup and
Status report” available present on “DPMS Transactions and Reports”. User has to enter
transaction id to see information regarding the amount collected.
STEP 6 : End user can generate Online pick print form from DPMS
Transaction & Reports option.
End user to enter the transaction ID or article ID and click on execute button to take print out of
the label .
STEPS TO REGISTER ON CSI PORTAL
1. User clicks on Register on Indiapost home.

Figure 1: Register Link

2. User is redirected to user registration page, user enters the user id and clicks on Check availability,
and system displays "The user id is available" in case the id is available.

3. User enters the personal details and contact along with Hint Question and Hint Answer.

4. User may choose to subscribe to SMS Alerts, email-Notifications and e-Newsletter.

5. User reads the terms and conditions by clicking on Terms and Conditions link and accepts the
terms and conditions.

6. User enters the captcha as displayed in the image and clicks on register.
 Figure 2: Register Your Account

7. User is displayed a Registration complete screen. An e-mail with Activation Links and One time
Password is sent to the user.
 Figure 3: Registration Completed

8. User clicks on Activation link. Account Activated screen is displayed to the user.

Figure 4: Account Activated

9. User clicks on Close button and log in using one time password.
 Figure 5: Login

10. User is redirected to change password screen where user sets a new password.

Figure 6: Change Password

 Figure 7: New Password set

11. User is successfully created and logged in.

Figure 8: User Logged In

STEPS TO LOGIN ON CSI PORTAL
1. Go to India post home page > Sign In

Figure 9: Sign In Link

2. Login screen will open. User enters credentials and clicks on login

Figure 10. Login Screen

3. User is logged in successfully and clicks on Book Now button in Individuals sections on home
page.

Figure 11. Domestic Mail booking link

4. User is redirected to Domestic Mail Booking page.

Figure 12. Domestic Mail booking with Logged in user

STEPS FOR DOMESTIC MAIL BOOKING

1. User can access Domestic Mail Booking with our without Log in. If user logs in as a registered
user, he will be provided a facility of Address Book and View transaction History.
2. To Register and Log in please refer Steps to Register on CSI Portal and Steps to Login on CSI
Portal and then continue from step 4.
3. To access Domestic Mail Booking without Log in continue from step 4.
4. User Clicks on Book now button on home page in individual section.

Figure 13: Domestic Mail booking link

5. Domestic Mail booking screen opens.

 Figure 14: Domestic Mail Booking Page

6. Enter Send From and Send To Pin code

Figure 15: Enter Send from & Send to Pincode

7. Select Article Detail from the drop down

Figure 16: Article Details

8. Enter further details for the selected articles such as weight, length, width etc. & click on
Calculate button
 Figure 17: Enter article description details

9. Select the service details, additional services and click on Book Now button

Figure 18: Select Service Details & Additional Services

10. Enter sender/receiver details.

 Figure 19: Send From & Send To

8. For logged in user Address Book option is displayed, user can choose any address from his address
book.
 Figure 20: Address Details for Logged in user

Figure 21: Address book of logged in user

9. After filling the details click on next button

 Figure 22: Click on next button

10. Enter the collection date/collection time. Click on next button

Figure 23: Request Pickup Details

 Figure 24: Request Pickup Time Slots

12. In the item summary tab price summary will get displayed, user needs to select Item and Terms and
condition check boxes. Click on Proceed to Payment button

Figure 25: Price Summary

13. Click on pay button to proceed to payment gateway and clicks on pay button of PayGov.
 Figure 26: Payment Options

14. User is redirected to PayGov payment gateway. For more information on payment process refer
Payments section.

Figure 27: PayGov payment gateway

15. On successful payment Acknowledgement would be generated as shown below:

 Figure 28: Acknowledgement

16. User clicks on Print Receipt.

Figure 29: Receipt

17. User Clicks on Print Label.

Figure 30: Postage
OUT STANDING AMOUNT PROCESS
Once user received the SMS about to pay the outstanding amount. User needs to log-in to India Post
Portal & follow the below steps to complete the outstanding payment process.

• After login to India Post, user needs to click on my transaction history.

• User needs to select the service type as “Mail Booking”. User also needs the start date & end
date, & click on “View Transactions”. User can see all transactions over screen.

• User click on the transaction for that he / she received the SMS to pay the outstanding amount.
A pop up has been open.
• User needs to click the pay button.
• User has been navigate to page which shown the payment details with all other details.

•
• User needs to click on Next.
• User can see the price summary including the tax details.
• User needs to click the “Proceed to Payment”
• User navigate to select the Paygov as Payment gateway & click on “Pay”.

• User navigate to Paygov site. User needs to complete all the steps there to complete the
Payment.

• Once payment completed successful, User navigate to Acknowledgement Page.

• User can see the receipt, after clicking on Print Receipt. User can Export the Receipt also in PDF
format.