COLLEGE OF BUSINESS EDUCATION

DAR ES SALAAM CAMPUS

DEPARTMENT OF MARKETING

FIELD REPORT AT UBUNGO MUNICIPAL COUNCIL

NAME: TUTINDAGA GOLIATH

REG NO: 03.5128.01.01.2021

COURSE: MARKETING

NTA LEVEL: 8

INTERNAL SUPERVISOR: LEONCE M. GRATION

FIELD PRACTICAL TRAINING REPORT SUBMITTED IN

PARTIAL FULFILLMENT FOR WARD BACHELOR DEGREE
IN PROCUREMENT
 ACKNOWLEDGEMENT

First of all, thanks God for giving me good health during the whole period field attachment.
Thanks, my family and my friend for their cooperation with me as well as basic need they
provided to me. I would like to extend my thanks to the Ubungo Municipal Council for
introducing the practical training course and enabling me to practice
I would like to sincerely thank the practical training my supervisor of Ubungo Municipal Council
Mr. Leonce M. Gration helpful guidance gave me during the practical training session. Mostly,
thanks to the director of Ubungo Municipal Council and the whole staffs for their placement and
acceptance to work with me. Their friendly attitude and eagerness to help and train me through
the entire period is deeply and strongly appreciated.

Also, my gratitude goes to internal supervisor and other staff’s members from other departments
for their assistance wherever I required any relevant information from them which could enhance
my understanding towards the work in concern.

In other hands, my inner most gratitude goes to my parents especially my Daddy and Mommy
they are own who bear the credit for my success and taught me on how to live with people of
different attitudes and that what enable me to be who I am right now.

However, it is not easy to mention all those who in one way or another contributed towards
completion of this work. Nevertheless, their advice, comments and suggestions have been not
ignored May God blesses them.

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 EXECUTIVE SUMMARY

This report is a summary of activities performed over a period of eight weeks as a part of the
fulfillments of the bachelor degree program at the end of the first year.

The practical training took place at Ubungo Municipal Council which is located at Ubungo, Dar
es Salaam. During my stay at UbungoMunicipal Council

This report contains three chapters where chapter one contains an introduction in general, a brief
history background of the Ubungo Municipal Council, organization structure, mission and
vision, nature, and season, main objective of Ubungo Municipal Council.

Chapter two presents’ main activities performed during the practical training, challenges and
possible solution.

Chapter three explain about conclusion and recommendation of my practical training report.

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 LIST OF ABBREVIATIONS

CBE : College of Business Education

MD : Municipal director

TIN : Taxpayer Identification Number.

TRA : Tanzania Revenue Authority.

PT : Practical Training

FPT : Field Practical Training

UMC : Ubungo Municipal council

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Table of Contents
ACKNOWLEDGEMENT ............................................................................................................................. i
EXECUTIVE SUMMARY .......................................................................................................................... ii
LIST OF ABBREVIATIONS ...................................................................................................................... iii
CHAPTER ONE ........................................................................................................................................... 1
1.1 INTRODUCTION .............................................................................................................................. 1
1.2 HISTORICAL BACKGROUND ........................................................................................................ 1
1.3 MISSION ............................................................................................................................................ 2
1.4 VISION ............................................................................................................................................... 3
1.5 CORE VALUES ................................................................................................................................. 3
1.6 ORGANIZATION STRUCTURE ...................................................................................................... 5
CHAPTER TWO .......................................................................................................................................... 6
2.1 PLACEMENT IN THE ORGANAZATION ...................................................................................... 6
2.2 TASKS PERFORMED BY THESTUDENT ..................................................................................... 6
2.2.1 Customer service .......................................................................................................................... 6
2.2.2 Open Business License ................................................................................................................ 6
2.2.3 Call to Customers ......................................................................................................................... 7
2.2.4 Writing receipt and business license ............................................................................................ 7
2.2.5 Printing and stamping receipt of business license........................................................................ 7
2.2.6 To register new customer ............................................................................................................. 7
2.2.7 To keep customer records in book ............................................................................................... 7
2.2.8 Recording of files ......................................................................................................................... 7
2.3 CHALLENGES FACING DURING MY PRACTICAL TRAINING ............................................... 8
2.4 POSSIBLE SOLUTIONS FOR THE ENCOUNTERED CHALLENGES ........................................ 9
CHAPTER THREE .................................................................................................................................... 10
3.1 CONCLUSION AND RECOMMENDATIONS .............................................................................. 10
3.1.1 Conclusion ................................................................................................................................. 10
3.1.2 Recommendation ....................................................................................................................... 10
REFERENCE.............................................................................................................................................. 12

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 CHAPTER ONE

1.1 INTRODUCTION
This report is the result of the field practical which is designed program to enable the students
undergo practical training so as to make an association of what is covered in class and what is
actually performed in their field of study during work, field practical gives a chance to students
to relate different concepts taught in class with what is real done in his/her field of specialization
and hence clear understanding of both theory and practical training.

My field practical training was conducted at Ubungo Municipal Council from 24 th july 2023 up
to 15th September 2023 at Ubungo- Dar es salaam, the act of conducting this training was one of
the requirement of the College of Business Education as a part of the fulfillments of the Degree
program at the end of the second year, which also is part and parcel of our course and therefore
I’m writing this report to show what I observed and experienced through the practical training.

The whole idea of undergoing the field practical is to acquire practical knowledge, confidence
and experience, also it aims at putting theory into practical which in turn produce qualified and
intellectual labor/resource of tomorrow.

1.2 HISTORICAL BACKGROUND

Ubungo Municipal Council is one of the five Municipal Councils in the city of Dar es Salaam in
Tanzania. The vision of the Council is to have a society that is empowered to adapt to social,
economic and Infrastructure development. The overarching goal is to provide better services to
the community by using the resources available effectively, and to build their capacity, good
governance and respect for the rule of law that will improve the lives of the community.

Council Revenue Sources are heavily dependent on various taxes and levies, major sources of
revenue include Postage taxes, city service tax, Business licenses and on the part of the central
government is through grants provided in specific areas such as Health, Education, and
Infrastructure. Inadequate sources of revenue to meet the needs of the Municipality to provide
better and better services, the Municipal Council has focused on providing quality services to the
public and seeking investment opportunities.

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Where available

Ubungo Municipal Council is bordered by Kibaha District Council to the north, Kinondoni
Municipal Council in the southeast and Kisarawe District Council to the west. Ubungo
Municipal Council is connected to good roads and other means of communication in Dar es
Salaam City and other parts of the country. The main roads connecting the Councils are
Morogoro Road, Mandela Road, and Sam Njoma Road.

Location / Population

Ubungo Municipal Council has an area of 260.40 kilometers, according to the 2012 Census The
municipality has a total population of 845,368 people of which 409,149 are males and 436,219
females but according to the 2016 population census the total population is 1,031,349 where
males are 499,161 and females 532,188.

Weather

Ubungo Municipal Council has an equatorial climate which is generally warm and cold
throughout the year, the warmest season is the tenth month and the third month but the fifth and
eighth months are cold. There are also two rainy seasons which are a long season and a short
season, the short season is from the twelfth month, the longest season is between the third and
fifth months.

Administration

Ubungo Municipal Council has two (2) divisions in Kibamba and Magomeni where there are
fourteen (14) wards and ninety-one (91) wards also Ubungo Municipal Council has two
constituencies, the Council is structurally headed by a council of councilors. (Full Council)
consisting of fourteen (14) elected councilors and two (2) elected members of the Constituencies.

MISSION AND VISION

1.3 MISSION
The vision of the Municipality is to have a society with sustainable social and economic
development by 2025.

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1.4 VISION
To provide quality social and economic services to the community through efficient use of
resources for the sustainable development of the people of Ubungo

1.5 CORE VALUES

PRINCIPAL PRINCIPLES OF UBUNGO MUNICIPALITY

Implementation of the Ubungo Municipal Council's Strategic Plan is guided by core values that
encompass what the Council values most as all employees should adhere to the implementation
of the core values that guide the strategic plan.

BASIC VALUES:

I. Transparency: The Council works to ensure that there is access to information to the public on
how it performs its day-to-day operations, the Council intends to serve the community to the best
of its ability based on transparency.

II. Integrity and Ethics: The Council will ensure that employees work honestly, in an honest, fair,
and accountable manner to build genuine and strong relationships among employees,
stakeholders, and customers with a reputation for trust in the Council, as well as for the benefit
and interests of Everybody.

III. Innovation: The Council aims to be at the forefront among other Councils in the provision of
social services. Employees are encouraged to adapt to the environment to come up with
innovative ideas to address social challenges and enhance existing opportunities for better and
more effective social service delivery in the Council.

IV. Accountability: Council aims to adhere to professional standards in the workplace.

Accountability is an important aspect of performance in the Council. Employees are reminded
that they are employed on the basis of the professions they have studied and should be held
accountable in the council for providing effective social and economic services effectively using
the resources available for sustainable development.

V. Community outlook: The Council is committed to meeting the basic needs of the community.
this is done by giving priority to identifying their needs and thus providing services based on
needs at all levels and on a scale.

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VI. Positive Outcomes: The Council strives to produce positive socially acceptable outcomes in
order to bring about positive developmental change.

VII. Partnerships: The Council encourages working in partnership with various development
partners from the private and public sectors in the effective delivery of social services.

Past District Commissioners

s/n Full name The year he started The year he left

1 Humphrey Slow 2016 2016

2 KisareMatikuMakori 2016 So far

UBUNGO DISTRICT AND WARDS:

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1.6 ORGANIZATION STRUCTURE

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 CHAPTER TWO

2.1 PLACEMENT IN THE ORGANAZATION

I report to the field station on 24thJuly 2023 as per attached logbook. After getting familiar to the
field work station I introduced myself to the field supervisor at Industry, trade and investment
department. My supervisor welcomed me and gave me in brief the history of the organization,
the mission and the vision statements of the organization.

I completed my practical training after 8 weeks, when I got there I had a general idea about the
organization, I also got its culture. By having those ideas and culture, I found easier for me to
settle and approach the working environment more easily.

2.2 TASKS PERFORMED BY THESTUDENT

2.2.1 Customer service

Another activity performed was the customer service,

 This involved assisting and advising customers about the municipal services provided
especially on the benefit offering the services provided about UMC
 And also giving out education to customers about the new issues proposed on the
municipal and giving directions of the offices on the whole building and also accepting
the letters of the head of the municipal if addressed by name

After performed customer services I learnt the following

Firstly: I learnt how to dealing with deferent kind of customers.

Secondly: I learnt how to performing customer services to provide information to customer.

Thirdly: lastly I learnt customer services cooperate with other department.

2.2.2 Open Business License

I have opened business licenses for customers, and help other by assist those to apply themselves
in order for them to get a business license.

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2.2.3 Call to Customers
I call customer and remind those who have not yet paid to pay to get their business licenses

2.2.4 Writing receipt and business license

I have managed to prepare different receipt to the customer who have configured to pay their
different bills such as building permit, business license also after writing receipt I was prepare
the various business license which varies in amount.

2.2.5 Printing and stamping receipt of business license.

I was to manage to print the receipt and signing them that is printing of electronic receipt and
signing effectively also I was managed to recording of issued business license to the system to
show the customer details in order to determine easier unpaid one.

2.2.6 To register new customer

Registering new customer who starting business and other who want to renew our business for
example a person who want to start business coming to office for register in order to known by
the system of government in order to avoid ban business.

2.2.7 To keep customer records in book

I have learned to specify the people who came to take his license for example after completing
all the procedures for taking his license after coming and seeing that we are signing it in the book
to keep his record.

2.2.8 Recording of files

Recording of files is the process of keeping records of customer files in the municipal from one
department to another department in order to allow payment procedure.

Out as per work done I asked to arrange files of some document which are normally used in the
origination.

After recording of the files I learnt the following

Firstly: I learnt by keeping records files help the municipal to check the accuracy

Secondly: I learnt that by keeping records of file will be helpful in the statement of dispute in the
future.

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Thirdly: I also learnt that keeping records since registration of customer and registration of
customers.

Fourthly: lastly keeping is very important thing in the origination most especially to the
accountant because it’s from there the accounts starts.

2.3 CHALLENGES FACING DURING MY PRACTICAL TRAINING

For the entire period of field attachment at the UMC, I faced a number of problems and
challenges, including the following;

Insufficient number of computers in the department

Following the problem of insufficient number of computers in the particular department where I
was attached caused a number of tasks to be performed manually and hence making the
execution of the given tasks more challenging and time consuming.

Lack of cooperation from employees in the organization

Some of the employees were unwilling to offer their maximum cooperation to the students
fearing wastage of their time training students. Also, some of the employees were negligent to
entrust students with the tasks of performing some duties. In addition to that, some of the
employees had also negative perceptions to students hence this made students to feel
uncomfortable during the field attachment.

Lack of enough funds

Another problem or challenge which I encountered during the period of field attachment was
lack of enough funds to cover various expenses including transport costs and other related costs
thus, hindering the effectiveness and efficiency of the field practice at the organization.

Network problems
Network problem it`s is one of the biggest challenges because for work to be done requires a
good web presence.

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Non-availability of some important information
Some relevant information in our field practice was not readily available at the organization
since it was regarded as confidential and needed authorization from the respective officers.
Hence, this proved to be an obstacle in our field training.

2.4 POSSIBLE SOLUTIONS FOR THE ENCOUNTERED CHALLENGES

With regards to the above-mentioned problems and challenges, which I encountered during the
field attachment, here below, are some of the possible solutions;

 The origination should acquire adequate facilities such as computers and other related
facilities so as to overcome the problem of insufficient number of computers in the
respective department and the organization as a whole.
 Likewise, the organization should enhance cooperation between its employees or staff
and the students being attached for practical training purpose in different departments and
sections of the Ubungo Municipal Council.

 Also, there should be provision of transport allowances and other related allowances to
students undertaking field practical training so as to minimize the problem of transport
faced by many students during their field work as they may be assigned to
companies/organizations that are far from their homes or colleges, something that would
reduce the effectiveness of their field practice.
 Additionally, the college should help students in finding field allocations which are near
and which will not cost students much on transportation. Moreover, the organization
should also set aside a small budget for transportation and other necessary allowances to
the students undertaking field practical training.
 Furthermore, the organization should improve its telecommunication networks so as to
allow effective transfer and exchange of various data and information among different
departments and the organization as a whole.

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 CHAPTER THREE

3.1 CONCLUSION AND RECOMMENDATIONS

3.1.1 Conclusion
Practical training has proven to be valuable to student, institute and the organization, the training
exposes student to the new challenges necessary in their career.

Most of the things taught theoretically are practiced during this period;

 It enables student to experience different working environment before they get actually
employed.
 Meeting with different level
 Also helps to gain personal confidence.

Practical training creates closer link between university and potential employers’ by generating
knowledge visits and student’s reports. Also, employers may be invited to provide quests lecture
or curriculum planning which creates goods atmosphere for opportunity for the graduates.

To the organization practical training has various advantages includes receiving new ideas,
having person who are flexible and adaptable to the change and who are eager to work in term.

Generally practical training in Ubungo Municipal Councilhas managed to meet most of re

expectoration. The working environment was extremely good such that most of the employment

Prospects for the students the same organization might call back the student after graduating due
to globalization there is labor market competition; experience is equally of high value to cope up
with this global village. The period of eight weeks of student to do practical training is not
enough to cover most of what taught in class.

3.1.2 Recommendation
This part provides some recommendation concerning on how to improve the gap between
teaching theory and practice as well as handling gaps in the placement process. It’s helped that
those recommendations will be taken into practical training programs.

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According to my research finding, it is found that there are reveal reason for the gap in teaching
and practice these reasons are:

 Short period of practical training.

 Lack of sufficient computer literacy among the student. Most of students do not know
how to use different computer package.
 Lack enough practical schemes in organization.

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REFERENCE
 Log book
 www.ubungomc.go.tz.com

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