Maximize Your Uptime

PA R K V I E W H A R DWA R E M O N I TO R I N G ™

ParkView Hardware Monitoring™ is the industry’s only fully-automated maintenance service, streamlining
the hardware support process and helping data centers everywhere boost Uptime. ParkView Hardware
Monitoring™ proactively identifies hardware events, opens incidents tickets and triages the issue. Then
Park Place engineers are dispatched immediately to your data center to resolve the issue, making the
service process as efficient as possible.

FE ATU R E S ADVANTAG E S VALU E D R IVE RS

• Proactive event detection • Only sends alerts for incidents • Mean time to repair = 31% faster
that require action
• Fully-automated process • First-time fix rate = 97%
• Automated ticket generation and
• Hosted service • Reduce operational expenses
notification via email
• Supports multiple OEMs • Improved SLA attainment
• Provides accurate and detailed
• Secure & easy to implement information (e.g., parts and model • Reduce or eliminate costs
numbers) associated with downtime or
• Real-time visibility to all service
outages
tickets, engineering notes and • One solution for server, storage
tracking numbers via our and networking hardware • Less time performing manual
customer portal, Central Park tasks, troubleshooting, dealing
with downtime and outages

An Enhanced 3 LOGS AND OTHER DETAILS

PROVIDED/ANALYZED

Customer TICKET
IS GENERATED
5
Experience FAULT
IS DISCOVERED
TRIAGE
PROCESS BEGINS: MULTIPLE CALLS
AND INFORMATION
EXCHANGES

Traditional data center management is 2

outdated. It’s slow and reactionary, 4
costing you precious time and money. OLD WAY 1 FIELD ENGINEER
SCHEDULED

With ParkView’s proactive hardware

FAULT 8 REPEAT CALL
DUE TO SKILL 6
monitoring, we’ve automated the RESOLVED,
maintenance process, resulting in faster NEW WAY 1 2 TICKET
OR PART

fixes and less unscheduled downtime. CLOSED

And that means more time for you to
devote to other important initiatives.
PARKVIEW™ AUTOMATICALLY DISCOVERS THE FAULT,
PERFORMS TRIAGE AND SCHEDULES MAINTENANCE.
7

ParkPlaceTechnologies.com
 Digital Infrastructure
Management Evolved.

Bring IT Chaos ParkView Managed Services™ from

Park Place Technologies is a full suite
to Order of managed services that brings order
to managing an organization’s critical
infrastructure while eliminating chaos
and accelerating business transfor-
mation. ParkView empowers you to
efficiently Discover, Monitor, Support
and Optimize your IT infrastructure,
including cloud computing environ-
DISCOVER I MONITOR I SUPPORT I OPTIMIZE
ments. This combination of integrated
management, across multiple layers,
integrates disparate vendors, solutions,
and data into one place, making it
easier for customers to make smart,
future-focused decisions for the
business.

DI S COVER M O N ITO R SUP PO RT O P TIMI ZE

Remote service provides Hosted solution for server Hardware/OS/Network We know that being “up”
customer with holistic and storage monitoring at event filtering & remediation isn’t good enough. Our
accurate listing of data both hardware and software optimization services
• Hardware predictive/
center assets across OEMs level ensure you are maximizing
proactive alerting. Ticket
the capacity and
• Automated IT asset • Hardware: storage, server integration.
performance of your
discovery & dependency and network.
• OS remediation, patch infrastructure.
mapping.
• OS monitoring: Linux, management, updates.
• Comprehensive coverage Windows, VM.
• Network incident
of servers (physical, virtual
• Network monitoring. management,
& cloud), desktops,
configuration, root cause.
peripherals, edge devices.

Park Place Technologies is your global data center and networking optimization firm. Powered by the world’s largest
on-the-ground engineering team, a robust group of advanced engineers and our Enterprise Operations Center we
leverage a global parts supply chain, automation, machine learning and a comprehensive portfolio of services and
products to optimize networking and data center Uptime and performance.

Park Place’s industry-leading and award-winning services include Park Place Hardware Maintenance™, Park Place
Professional Services™, ParkView Managed Services™, Entuity Software™ and Curvature Hardware sales.

©2022 Park Place Technologies, LLC

DISCOVER I MONITOR I SUPPORT I OPTIMIZE ParkPlaceTechnologies.com