THE

COMMUNITY AND
 SERVICE-

ORIENTED
POLICING (CSOP)
SYSTEM
FRAMEWORK AND IMPLEMENTING GUIDELINES

Documented by
Crime Prevention and Coordination Service
NATIONAL POLICE COMMISSION
 OUTLINE OF
PRESENTATION I. Background a. Legal Framework
b. NAPOLCOM issuances
II. From COPS to CSOP
III. The CSOP Implementing Guidelines
IV. Templates
V. Integrating CSOP in the CDP
 BACKGROUND
LEGAL FRAMEWORK
➢Section 2, R.A. No. 6975
➢three (3) policing objectives of the PNP
a) to promote peace and order
b) to ensure public safety, and
c) to further strengthen local government capability aimed towards the
effective delivery of the basic services to the citizenry.

Towards this end, the State shall bolster a system of coordination and
cooperation among the citizenry, local executives and the integrated law
enforcement and public safety agencies created under R.A. 6975. The law
 envisions a tripartite coordination and cooperation among local law
enforcement units, local executives and citizenry in the accomplishment of

policing activities in the localities.

BACKGROUND

➢Section 2, R.A. No. 8551

▪THE PNP WAS MANDATED TO BE A “COMMUNITY AND

SERVICE-ORIENTED AGENCY” AND TO ADOPT THE
COMMUNITY AND SERVICE – ORIENTED POLICING
 (CSOP) SYSTEM IN ITS PURSUIT “TO FURTHER
STRENGTHEN LOCAL GOVERNMENT CAPABILITY
AIMED TOWARDS THE EFFECTIVE DELIVERY OF BASIC
SERVICES TO THE CITIZENRY”.

BACKGROUND NAPOLCOM Resolution No. 2015-342 dated July 21,

2015
Resolution to Empower the Philippine National Police to Perform Its Role as a
Community and Service-Oriented Agency through the Adoption of the CSOP
System Involving the Local Executives, the PNP and the Community, as Mandated
under Section 2 of R.A. 6975, as Amended by R.A. 8551
NAPOLCOM Memorandum Circular No. 2015-003

Prescribing Additional Functions and Duties of Local Chief

Executives (LCEs) as NAPOLCOM Deputies as Authorized Under
Section 64 of Republic Act No. 8551
 FRO
M COPS TO CSOP
 FROM COPS TO CSOP
Partners COPS CSOP
Police and community LCE-Police-community

Concept Integrated approach to the Refers to the promotion of peace and

community’s public safety concerns, for order and public safety and the
better police services through strengthening of local government
development of effective partnership with capability aimed towards the effective
the community delivery of basic services to the citizenry

Approach Problem-solving Problem-solving, joint planning and

implementation of programs
 Compo Community partnership Triumvirate
nents Solving problems Supportive Local Authorities
Management of change Improved Police Service Delivery
Strengthened Community Partnership
Change Management

IMPLEMENTING GUIDELINES FOR THE

COMMUNITY AND SERVICE ORIENTED
POLICING (CSOP) SYSTEM AT THE
CITY/MUNICIPAL LEVEL
For LCE/LEs, the PNP and Mobilized Community
I. Introduction
II. CSOP Concepts and Definition of Terms III.
Components of the CSOP
A. Improved Police Service Delivery B.
Supportive Local Executives
C. Strengthened Community Partnership IV.
CSOP Strategies and Initiatives A. Organizational
Strategies
B. Operational Initiatives
 C. Support Initiatives
V. CSOP Program Development Framework A.
Problem Identification
B. Program Development
C. Resource Mobilization
D. Program Implementation
E. Program Monitoring and Evaluation

I. INTRODUCTION
The National Police Commission
• prescribed the adoption of the Community and Service- Oriented Policing
(CSOP) System in the PNP as the foundation of community oriented policing
and crime prevention strategy
 • NAPOLCOM formulated the CSOP system to ensure the establishment of a
coordinative and cooperative mechanism through a triumvirate composed of
Local Chief Executives (LCEs), the police and the citizenry as a strategy on
crime prevention.
Intro…: Strategic Change Agenda
SUBJECT FROM TO

Police Officer law enforcer law enforcer and

community leader
Police Mindset law enforcement to Law enforcement to prevent and
prevent and solve solve crime in partnership with
crime in partnership the community and local
with the community executives, for effective delivery
of basic services
Police Station center for law center for law enforcement and
enforcement part of community
development
Police Force law enforcement Law enforcement function is
function is affected performed in partnership with
by local partisan local executives, citizenry and
politics local police force, for community
development

Intro…Strategic Change Agenda

SUBJECT FROM TO
LCEs as deputies of passive involvement in Active support and
the NAPOLCOM NAPOLCOM’s plans and participation in NAPOLCOM’s
programs plans and programs

Stakeholders separate and individual integrated programs and

(NAPOLCOM, plans and programs shared resources resulting
PNP, LGU, from consultation,
Citizenry) coordination, and
cooperation/collaboration
among stakeholders

II. CSOP CONCEPTS AND DEFINITION OF TERMS

II. CSOP CONCEPTS AND DEFINITION OF TERMS

➢organizational strategies and the

systematic use of partnership and
problem-solving techniques to
proactively address crime, social
disorder, and fear of crime
II. CSOP CONCEPTS AND DEFINITION OF TERMS
➢Partnership and building ties - philosophy of
policing where police officers work closely with
the
community and the local executives ➢
develops a sense of belongingness and
neighborhood

II. CSOP CONCEPTS AND DEFINITION OF TERMS

➢ Problem-solving - resolve not only crime, but also

quality-of-life issues -delivery of basic services

➢ policing that allows the community “outsiders” to

be part of managing police programs
 III. THE CSOP
SYSTEM-CORE

COMPONENTS

Delivery
of
Basic
Services
 Local
Executives

Interdependent/ Reciprocal

III. Components… A. IMPROVED POLICE SERVICE DELIVERY

B. SUPPORTIVE LOCAL EXECUTIVES
C. STRENGTHENED COMMUNITY PARTNERSHIP
III. Components…
A. IMPROVED POLICE SERVICE
DELIVERY 1. Role of the Local Police
The city/municipal police, thru the Chief of Police, shall: a. Initiate the
coordination with the Mayor, other local executives and members of the
citizenry.
b. In coordination with the National Police Commission Regional
Director, orient the Mayor, local executives and members of the
community on the CSOP system and solicit their support.
c. Consult all stakeholders in identifying problems in the
community.
• Conduct community assemblies for various sectors and
marginalized groups (IPs)
(con’t)
d. With the help of other stakeholders, develop strategies to
address the identified community problems. e. Based on the
consultations, prepare the CSOP system's programs and activities
and input these to the
Integrated Area/Community Public Safety Plan
(IA/CPSP).
f. Present the IA/CPSP to the Mayor and the Peace and Order
Council (POC).
g. Together with the CSOP Triumvirate, implement the
CSOP system's programs and activities.
h. Plan and conduct periodic review and assessment of police
and CSOP programs.
Components…
A. IMPROVED POLICE SERVICE
DELIVERY 2. Solving Community Problems
• CSOP shall provide local executives, police and their
community partners the opportunity to work together to
address persistent crime, public safety and
problems relating to the delivery of basic services.

• The CSOP shall promote the use of problem solving to

identify crime and community problems, analyzed why (and
where) they occur, develop tailored responses based on the
 analysis, and assessed the impact of the responses.

Components…
A. IMPROVED POLICE SERVICE DELIVERY
Problem solving using the “SARA” model
 ASSESSMENT
Did the response work?
ANALYSIS
What is contributing
to the problem?

RESPONSE
What can we do to solve the
problem

SCANNING

What is the problem?

Scanning
identify and prioritize specific problems that contribute to crime and
disorder in the community. The scanning process shall include:

✓ Identifying recurring problems of concern

✓ Confirming that the problems exist

✓ Identifying the consequences of the problem ✓

Prioritizing the problems
✓ Developing broad goals

✓ Determining how frequently the problem occurs and how

long it has been taking place
✓ Selecting problems for closer examination.
 Analysis
develop systematic understanding of underlying causes of the identified
problems. The analysis phase shall include: ✓Identifying and understanding
the events and conditions that precede and accompany the problem
✓Identifying relevant data to be collected

✓Researching about the problem

✓Taking an inventory of how the problem is currently being addressed and

the strengths and limitations of the current response ✓Narrowing the scope of
 the problem as specifically as possible ✓Identifying a variety of resources that
may be of assistance in developing a deeper understanding of the problem

✓Developing a working hypothesis about why the problem is occurring.

Response
develop innovative solutions/measures to solve the problem. The process
shall include:

✓ Brainstorming for new interventions

 ✓ Searching for what other communities with similar problems have
done
✓ Choosing among the alternative interventions

✓ Outlining a response plan and identifying responsible parties ✓

Stating the specific objectives for the response plan ✓ Carrying out the

planned activities.

Assessment
evaluate the outcome of the initiated response to address the
problem. It shall include:

✓ Determining whether the plan was implemented ✓

Collecting pre– and post–response qualitative and
quantitative data
✓ Determining whether broad goals and specific objectives were
attained
✓ Identifying any new strategies needed to augment the
original plan
✓ Conducting ongoing assessment to ensure continued
effectiveness.
Components…
A. IMPROVED POLICE SERVICE
DELIVERY3. Managing Change
• The implementation of CSOP shall necessitate changes in the
police organization, systems and procedures

• This change shall be properly managed by implementers (both

by NAPOLCOM and the PNP)
• Create an organization-wide commitment to change and
clearly recognize the need for transformation
• Communicate a clear vision to all involved, explaining and
understanding the benefits of this change
 • Identify phases/procedures/steps for change to occur

Components…
B. SUPPORTIVE LOCAL EXECUTIVES
Additional functions and duties of LCEs as NAPOLCOM deputies:
(NAPOLCOM Memorandum Circular No. 2015-003)

1. Formulate and adopt effective mechanisms for the coordination, cooperation

and consultation involving the local executives, citizenry and law enforcement
agencies;

2. Formulate and pursue a three-year, term-based Peace and Order and Public
Safety Plan;
 3. Convene the Peace and Order Council (POC) quarterly, or as often as the need
arises, and submit semestral POC Accomplishment Report, following the
guidelines and policies of the DILG and

4. Perform and exercise such other functions and duties as maybe duly

authorized by the Commission.

Components…
B. SUPPORTIVE LOCAL EXECUTIVES
To carry-out these duties and responsibilities the Mayor shall:
1. Formulate and adopt effective mechanisms for the coordination, collaboration,
cooperation and consultation involving the local executives, citizenry and law
enforcement agencies.
 2. Provide inputs and ensure assistance and support to the Integrated
Area/Community Public Safety Plan (IA/CPSP) as recommended by the head
of the local police unit.

3. Formulate and pursue a three (3) year, term-based, Peace and Order Public Safety

Plan (POPS Plan), following the guidelines and policies of the DILG, and within the
period prescribed by the latter, which shall be incorporated in the Comprehensive
Development Plan of the local government.

Components…
B. SUPPORTIVE LOCAL EXECUTIVES
4. Convene and steer the Peace and Order Council to review, update and
approve the IA/CPSP and ensure its integration to the Peace and Order
 Public Safety (POPS) Plan and monitor its
implementation.
5. Supervise the City/Municipal POC to gather data, analyze, draft and
update the local plans.
6. Mandate the full cooperation of all partner
agencies/organizations in meetings, trainings, and seminars.
7. As prescribed by law, fund and implement the CSOP programs,

projects, services and activities specially those included in the POPS

Plan.

Components…
B. SUPPORTIVE LOCAL EXECUTIVES
 8. Facilitate the implementation, monitoring and evaluation activities of the
CSOP programs and projects.
9. Designate necessary personnel and mobilize other resources to ensure
successful implementation of CSOP.
10.Implement information, education and communication activities for the
effective implementation of the CSOP programs, projects and activities.
11.Coordinate with the National Police Commission Regional/Provincial Office
on all CSOP-related activities.

12.Perform or exercise such other additional functions and duties as may be

duly authorized.

Components…
B. SUPPORTIVE LOCAL EXECUTIVES
The Role of the City/Municipal Peace and Order Councils (POCs) The
City/Municipal POCs shall:
✓ Fully participate in conferences and trainings on CSOP and POPS
Planning.
✓ Participate as needed in CSOP consultations.

✓ Coordinate with communities/barangays for data-gathering and action

planning.
✓ Assist in the implementation of CSOP activities.

✓ Ensure inclusion of CSOP strategies, or programs, projects, services

and activities in the POPS Plan.
✓ Monitor the implementation of POPS Plan including CSOP
programs, projects, services and activities.
Components…
C. STRENGTHENED COMMUNITY PARTNERSHIP

✓ The local community to fill the gap - manpower,

mobility, communications and logistics

✓ The CSOP triumvirate shall solicit and enter into

partnerships and alliances with all interested groups,
NGOs, and civic organizations.
 ✓ CSOP information and education advocacy program
using the AIDA communication model.

Components…
C. STRENGTHENED COMMUNITY
PARTNERSHIP HOW? Through AIDA
✓ AIDA - Attention, Interest, Desire and Action ✓
AIDA identifies the four stages that the
 community goes through before committing to take
part in programs/activities.
✓ The city/municipal police, thru the Chief of Police, shall
initiate and implement a CSOP AIDA communication
strategy that shall generate

attention, promote interest, cultivate desire and entice

people to action for CSOP.

Components…
C. STRENGTHENED COMMUNITY
PARTNERSHIP
IV. CSOP STRATEGIES AND INITIATIVES
 A.ORGANIZATIONAL
STRATEGIES B.OPERATIONAL
INITIATIVES C.SUPPORT

INITIATIVES
Strategies….
A. ORGANIZATIONAL STRATEGIES
ORGANIZATION STRATEGIES - should reflect how the
organization should learn, improve, and innovate in order to meet
 the growing expectations of the community
To be implemented by the PNP

STRATEGIES – may include:

1. Adopting the concept of the Model Police Station - Model Police
Station (LOI Issued by the PNP)
2. Review and update organizational structures, police human resource

management systems specially on recruitment, selection,

performance assessment, training and curriculum development

Strategies…
B. OPERATIONAL INITIATIVES
At the City/Municipal level the focus of the CSOP is on enhancing and
strengthening community partnership.

• Initiative 1 – The Local Chief Executive and the Chief of Police shall
strengthen community partnership through crime prevention and
problem-solving activities. The police, in coordination with the LGU shall:

1. Organize and conduct regular and structured meetings (“pulong-

pulong”) and/or public fora or dialogues with the community or
with community representatives to include but not limited to
indigenous people’s (IP) communities and vulnerable groups to
identify top issues and concerns of the community using a problem-
solving approach;

B. OPERATIONAL INITIATIVES
2. Organize and conduct of institutional dialogues on the implementation
 of rights-based community policing with Barangay Human Rights
Action Centers (BHRACs) as grassroot partners;
3. Plan and implement neighborhood watch or other self-help
mechanisms that encourage local community involvement in
policing and engage the services of Barangay Tanods and/or
Civilian Volunteer Organizations (CVOs), and other force
multipliers;
4. Plan and implement alternative activities for meetings and face to-face
interactions with various sectors of the community to listen to their
views and requests on police activities to serve as venue in providing
information on preventing crimes and accidents and for intelligence
gathering purposes;

B. OPERATIONAL INITIATIVES
5. Conduct of regular home, school and workplace visitations
 6. Conduct of foot and bicycle patrols by police officers, conversing with the
residents
7. Receive and engage community organizations visiting the police station
8. Undertake crime prevention projects and activities as a result of problem-
solving exercises done in coordination and consultation with the
community
9. Conduct of Information-Education-Communication (IEC) activities on
crime prevention in schools, business establishments, commercial areas

and barangays
10. Publish bulletins/newsletter by police station/PCPs

Strategies…
C. SUPPORT INITIATIVES
The police shall increase policing presence in the
community by organizing and strengthening the
following:

• Pulis Nyo Po sa Barangay

• Barangay Peacekeeping Action Teams (BPATs) •
Barangay Intelligence Networks (BINs)
 INPUT PROGRAM ✓ Triumvirate(LGU,PNP &
Community)
CSOP Delivery
of
Basic
Services ✓ Holistic Approach / Whole -of
Nation
Local Executives IDENTIFY

NT
DEVELOPME PROBLEM PLAN MOBILIZE IMPLEMENT OPERATE EVALUATE

ORK OCESS
LOGISTICS,
✓ FOCUS ON PERSONNEL, ✓ PROGRAM LAUNCH ✓ REPORTING
PRIORITIES RESOURCES
✓ STANDARDS ✓
✓ CRIMES THAT ✓ SMEAC ✓ COMMUNITY ✓ MONITOR ✓

FRAMEW
HAVE AWARENESS ORGANIZING ✓ MEASURE RESULTS
PR IMPACT
✓ FUNDS,
CAPACITY BUILDING ✓ BEST
TO BASIC SERVICES
PRACTICES
 OUTPUT MOA/MOUsPOPS PLAN

OUTCOME
✓ POSITIVE POLICE IMAGE

✓ IMPROVED COMMUNITY RELATIONS

✓ IMPROVED PEACE, ORDER & PUBLIC

SAFETY

✓ EFFECTIVE DELIVERY OF BASIC SERVICES

V. CSOP PROGRAM
DEVELOPMENT
FRAMEWORK

A. PROBLEM IDENTIFICATION

✓ process of identifying problems in the

community through consultations with
residents, sectoral groups,
government as well as NGOs’

✓ process of recognizing the issues and

concerns of people in the community
 ✓ The objective shall be to take stock of the problem by clearly

identifying what aspects needs to be

addressed as well as identifying what
information needs to be collected, analyzed and assessed.

V. CSOP PROGRAM DEVELOPMENT

FRAMEWORK

B. PROGRAM DEVELOPMENT

✓ involves the identification of schemes or activities

that would help address the problem
 ✓ includes the investigation of the environment and the assessment of the technical,
financial, economic and operational viability of the suggested programs

✓ looks into the details like targets, location, processes, physical and financial
resource requirements.

Program planning seeks the most suitable legal,

administrative and organizational arrangements to
ensure that implementation would proceed as
planned and the program properly managed.

V. CSOP PROGRAM
DEVELOPMENT FRAMEWORK
C. RESOURCE MOBILIZATION

• Secure resources and funding - In the

CSOP process this shall include the
incorporation of the CSOP plan to the
Integrated Area/Community Public
Safety Plan that shall be prepared by the
police and the POC.

• The COP shall present to the POC the CSOP Plan that he/she
prepared based on consultation he/she has made with the barangays
under his jurisdiction.
V. CSOP PROGRAM
DEVELOPMENT
FRAMEWORK

D. PROGRAM IMPLEMENTATION

• The CSOP Triumvirate shall establish a project

execution system to ensure that the CSOP
programs are implemented as scheduled.

• The system shall be designed to

anticipate problems and resolve them as they occur.
V. CSOP PROGRAM
DEVELOPMENT FRAMEWORK
 E. PROGRAM MONITORING AND
EVALUATION

• CSOP monitoring and evaluation shall start

from the time
programs are approved and carried on to
the actual

implementation

PROPOSED CSOP ACTION PLAN

TEMPLATE 1 – PROBLEM IDENTIFICATION
Discussion Issues and Concerns Identified Problems Proposed Solution/
Recommendations
 • Barangay Ronda
• Proliferation of property crimes in the barangay • Burglary, theft, system with
motorcycle police; CCTV
stealing

• Crime syndicates using minors to break into houses ➢ • Juvenile crimes • Impose curfew
Just recently, they were able to apprehend three minors hours
violating curfew hours and these minors have with them
master keys, screw drivers and other tools to be used for
unlocking doors of houses

• Drug cases • Proliferation of •

drugs
➢ Some drug pushers roam the barangays in
motorcycles and helmets, they don’t take off
their helmets when they talk to buyers
 CSOP
ACTION
PLAN
TEMPLATE