24 Hour Emergency

Holiday Extras
Medical Helpline:
+44 (0) 1403 788 718 Travel Insurance
Policy Number

ADDITIONAL INFORMATION Product: Bronze

Guide to your Travel Insurance Documents - Single Trip & Multi Trip
These are your Policy Benefits and Limits (this is what you get):
This document provides a guide to the cover provided by your
Travel Insurance policy, it is not designed to replace your policy The table below is designed to show you what cover may be
documentation. Your policy wording, policy schedule and medical available under this insurance and is subject to the terms,
declaration constitute the basis of your contract of insurance. conditions and exclusions detailed in the policy wording.
Please check your emails to ensure that you have received the The amounts shown under the ‘We will pay up to’ column are
above documents. If you have not received the documentation the maximum amounts payable under the policies for each
please contact us on insurance.queries@holidayextras.com. We insured person. Some sections have individual item limits,
can either resend an electronic document or post a paper version, or limits to the amount paid per period; please refer to the
which will be with you within 5 working days. individual policy sections of the full policy wording for these
limits.

Cover description We will pay up to: Excess:

If Emergency medical and repatriation expenses £10,000,000 £150

- UK trip Limit £2,000 £150
- Hospital confinement benefit £30 per 24 hours up to £600 Nil
- Mugging hospitalisation benefit £30 per 24 hours up to £600 Nil
- Emergency dental treatment £250 £150
- Additional travel and accommodation expenses £1,000 Nil
- Funeral expenses abroad or cremation expenses abroad £3,000 Nil
- UK prescriptions £50 Nil
- UK physiotherapy and chiropractic care £300 Nil

Cancellation £1,000 £150

Curtailment and loss of holiday £1,000 £150

Personal accident
- Death: aged 18 - 65 £5,000 Nil
- Death: aged 17 and under or aged 66 and over £2,500 Nil
- Disablement: aged 18 - 65 £5,000 Nil
- Disablement: aged 17 and under or aged 66 and over £2,500 Nil
Personal possessions £500 £150
- Single item limit £250 £150
- Valuables £500 £150
Personal money £300 £150
- Cash £300 £150
Passport and other documents
- Passport and other documents £150 Nil
- Event tickets £150 Nil
Gadget
- Accidental damage, theft, malicious damage and loss Nil Nil
- Unauthorised use Nil Nil

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Cover description We will pay up to: Excess:

Essential Gadget Cover (optional)

-Accidental damage, theft, malicious damage and loss £1,000 £150
-Unauthorised use £1,000 Nil

Baggage delay on outward journey £50 after each 12 hours of delay up Nil
to £100
Missed departure and Missed connection
-Missed departure £500 £150
-Missed connection £500 Nil
Travel delay and abandonment
-Travel delay benefit £25 per 12 hours up to £150 Nil
-Abandonment after 12 hours delay £1,000 £150

Personal liability £2,000,000 £150

Legal costs and expenses £25,000 Nil

Winter sports (optional)

A-W  inter sports equipment - loss, theft or damage
£350 £150
Replacement or repair
£20 per day up to £300 Nil
Hire of replacement equipment
B-W  inter sports equipment - delay
£20 per day up to £200 Nil
Hire of replacement equipment
£200 Nil
C - Ski pass - loss or theft
£20 per day up to £300 Nil
D - Ski pack - illness or injury
£20 per day up to £400 Nil
E - Ski pack or alternative resort - piste closure
£400 Nil
F - Travel disruption - avalanche or landslide
Golf and Sporting Equipment (optional)
A- S
 ports Equipment - loss, theft or damage £1,000 £99
Replacement or repair
Single item limit £500 £99
B - Hire of replacement equipment £50 per day up to £150 Nil
C - Green fees / unable to take part in sporting activity £50 per day up to £375 Nil
D - Hole in One £50 Nil

Pet care
-Kennel and cattery fees Nil Nil

Wedding and civil partnership ceremony (optional)

A-C  eremonial items - loss, theft or damage
Ceremonial Attire £1,500 £99
Ceremonial Gifts £1,000 £99
Ceremonial Gifts - cash £150 £99
Ceremonial Rings £500 (£250 per ring) £99
Single item limit £500 £99
B - Restaging photographs, video and digital media £750 £99
C - Replacement photographs, video and digital media £750 £99
Rental vehicle excess waiver (optional)
-Excess/Deposit £7,500 Nil
-Misfueling cover £500 Nil
-Rental vehicle key cover £500 Nil
-Rental vehicle breakdown cover £500 Nil
COVID-19
-Cancellation £1,000 £150
-Curtailment £1,000 £150
-Emergency medical and repatriation expenses £10,000,000 £150

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Your Insurers You are registered with a General Practitioner in the United
Kingdom, the Channel Islands or the Isle of Man
Holiday Extras Travel Insurance is sold and administered
by Holiday Extras Cover Limited who are authorised Your trip must start and end in the UK and not have already
and regulated by the Financial Conduct Authority under started your trip.
registration number 828848.
Is not going on a cruise unless you have paid the extra
Holiday Extras™ is a Trading Name of Holiday Extras Cover premium for the cruise policy cover.
Limited
There is no cover on this insurance should you have
Holiday Extras Travel Insurance is provided by Taurus purchased your insurance with the intention to claim or
Insurance Services, an insurance intermediary licenced and anyone to be insured under the policy are aware of any
authorised in Gibraltar by the Financial Services Commission circumstances which are likely to lead to a claim being made.
under Permission Number 5566 and authorised to passport
general insurance intermediary services into the UK and There is no cover if you or anyone to be insured under this
registered with the Financial Conduct Authority in the UK policy are travelling or planning to travel against medical
under registration number 444830. advice or to obtain medical treatment.

The insurance is underwritten by Great Lakes Insurance UK There is no cover if you or anyone to be insured under
Limited. Great Lakes Insurance UK Limited is a company the policy have made, or tried to make, 3 or more travel
incorporated in England and Wales with company number insurance claims in the last 5 years.
13436330 and whose registered office address is 10 Fenchurch
Avenue, London, United Kingdom, EC3M 5BN. Great Lakes You must ensure that you have had any recommended
Insurance UK Limited is authorised by the Prudential inoculations, vaccines (including COVID-19 where it has been
Regulation Authority and regulated by the Financial Conduct offered to you) or medications relating to your destination
Authority and the Prudential Regulation Authority. Firm prior to your trip.
Reference Number 955859. You can check this on the Please note:
Financial Services Register by visiting; register.fca.org.uk or by
contacting the Financial Conduct Authority on 0800 111 6768. This policy is NOT suitable if you or anyone on the policy is
aware that the health of a close relative who is not travelling,
If your gadgets are lost or stolen your policy is arranged business associate, a travelling companion or someone you
and administered by Taurus Insurance Services Limited and are going to stay with is likely to deteriorate.
underwritten by ERGO TIS on behalf of Great Lakes Insurance
UK Limited (GLUK). It is your responsibility to provide complete and accurate
information to insurers when you take out an insurance
Key Contact Telephone Numbers policy, throughout the life of the policy, and when you
renew the insurance if applicable. It is important that you
If you have a medical emergency while you are away
ensure that all statements you make on proposal forms,
please call the assistance company at any time of the day or
statements of fact, claim forms and other documents are full
night:
and accurate. You should note that if you fail to disclose any
Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, information or any change in circumstances to your insurer
Canada or Mexico) such as a change in health, this failure could invalidate the
Tel: +1-844-780-0494 (toll free if you are in the USA or insurance cover.
Canada)
Tel: 00 1 819 780 0494 (if you are in Mexico) Medical conditions existing before
Claims for if your gadgets are lost or stolen: 0300 880 1753 you bought your policy
Claims for all other sections: 01403 286 547
When purchasing your policy you were asked the following
Sales and Customer Service: 0800 781 4086 questions:

Is any insured person suffering from a psychiatric or

Criteria for Purchase psychological condition?

Confirm that you have read, understood, agree with and Has any insured person ever suffered from:
meet the above Eligibility Conditions and Statements.
- a cardiovascular or heart-related condition such as a heart
To be eligible for cover under this Policy, you confirm and attack, angina, chest pain or hypertension?
agree that:
- a lung or respiratory-related condition (not including
You are a resident and must have an address in the United stable, well-controlled asthma if there is no other medical
Kingdom, the Channel Islands or the Isle of Man and lived condition)?
here for at least 6 months in the last 12 months.
- any form of cancer whether in remission or not?
The purchaser of this policy must be 18 years of age or older
at the time of purchase. If the insured person is aged under - a cerebro-vascular condition such as a stroke or T.I.A.
18 then this policy can only be purchased by a parent or (transient ischaemic attack)?
guardian of that person. Where this is not the case please call
our call centre. - a renal condition or diabetes?

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In the 12 months before the purchase of this policy and until The Complaints Manager, Switched On Insurance, Suite 2209-
the start of any insured journey has any insured person 2217 Eurotowers, Europort Road, Gibraltar.
suffered from a medical condition for which he/she: Email: complaints@SwitchedOnInsurance.com
Tel: 0330 041 2880
- is being prescribed or on regular medication?
If we cannot resolve your complaint to your satisfaction you
- is receiving treatment of any kind? should contact:
- is on a waiting list for inpatient hospital treatment? The Financial Ombudsman Service, Exchange Tower, London,
E14 9SR.
- has required an organ transplant or required dialysis?
Email: complaint.info@financial-ombudsman.org.uk
Tel: 0800 023 4567
If there are any changes in your health before you travel,
such as new or increased medication, any referrals for tests Full details of their impartial complaints procedure can be
or a specialist appointment, or a new diagnosis/ course of found on their website:
treatment, you must tell us, failure to do so could invalidate
ANY future claims. www.financial-ombudsman.org.uk

Make yourself heard The Financial Ombudsman Service can only deal with your
complaint after you have followed our full complaints
If you wish to complain about the selling of your policy:
procedure. If you use our complaints procedure or complain
Please contact Insurance Customer Support,
to the Financial Services Ombudsman, your right to take legal
Holiday Extras, The Wave, Newingreen, Hythe,
action against us is not affected.
Kent, CT21 4JF, telephone 0800 781 4068 or email
insurancecustomerteam@holidayextras.com
If you wish to complain about the outcome of your claim, or
assistance provided:
Please quote your name, as shown on your policy schedule,
your policy number and if your complaint is about a claim,
the claim number, in all correspondence and telephone calls.

For complaints relating to claims under Sections 1-7, 9-12 and

14-21

In the first instance, please contact:

Holiday Extras Travel Insurance Claims, 308-314

London Road, Hadleigh, Benfleet, Essex, SS7 2DD
Email: holidayextras@csal.co.uk
Tel: +44 (0) 1403 286 547

For complaints relating to claims under Section 8: Gadget

In the first instance, please contact:
Taurus Insurance Services Limited, Suite 2209-2217
Eurotowers, Europort Road, Gibraltar
Email: gadget.complaints@taurus.gi
Tel: 0330 880 1753
For complaints relating to claims under Section 15: Legal
advice and expenses

In the first instance please contact:

Customer Relations Department, DAS Legal Expenses

Insurance Company Limited, DAS House, Quay

Side, Temple Back, Bristol BS1 6NH

Email: customerrelations@das.co.uk
Tel: 0344 893 9013

For all other complaints, including complaints about the sale

of any section of this Policy

In the first instance, please contact:

Holiday Extras Cover Ltd is authorised and regulated by the Financial Conduct Authority. Holiday Extras Cover Ltd 05058680 is registered in
England and Wales. Registered address: Ashford Road, Newingreen, Kent

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