Marikina Citizen’s Charter

CIVIL REGISTRY OFFICE

CITIZEN’S CHARTER
2021 (1ST EDITION)

I. MANDATE:

REPUBLIC ACT 7160

ARTICLE IX
THE CIVIL REGISTRAR

SECTION 479. Qualifications, Powers and Duties. –

a. No person shall be appointed civil registrar unless he is a citizen of the Philippines, a resident of the
local government unit concerned, of good moral character, a holder of a college degree from a
recognized college or university, and a first-grade civil service eligible or its equivalent. He must have
acquired experience in civil registry work for at least five (5) years in the case of the city civil registrar
and three (3) years in the case of the municipal civil registrar. The appointment of a civil registrar
shall be mandatory for city and municipal governments.

b. The civil registrar shall be responsible for the civil registration program in the local government unit
concerned, pursuant to the Civil Registry Law, the Civil Code, and other pertinent laws, rules and
regulations issued to implement them.

c. The Civil Registrar shall take charge of the office of the civil registry and shall:

(1) Develop plans and strategies and upon approval thereof by the governor or mayor, as the case
may be, implement the same, particularly those which have to do with civil registry programs
and projects which the mayor is empowered to implement and which the sanggunian is
empowered to provide for under this Code;

(2) In addition to the foregoing duties and functions, the civil registrar shall
i. Accept all registrable documents and judicial decrees affecting the civil status of persons;
ii. File, keep and preserve in a secure place the books required by law;
iii. Transcribe and enter immediately upon receipt all registrable documents and judicial
decrees affecting the civil status of persons in the appropriate civil registry books;
iv. Transmit to the Office of the Civil Registrar-General, within the prescribed period,
duplicate copies of registered documents required by law;
v. Issue certified transcripts or copies of any certificate or registered documents upon
payment of the prescribed fees to the treasurer;
vi. Receive applications for the issuance of a marriage license and, after determining that
the requirements and supporting certificates and publication thereof for the prescribed
period have been complied with,issue the license upon payment of the authorized fee to
the treasurer;
vii. Coordinate with the National Statistics Office in conducting educational campaigns for
vital registration and assist in the preparation of demographic and other statistics for the
local government unit concerned; and

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(3) Exercise such other powers and perform such other duties and functions as may be prescribed
by law or ordinance.

ADMINISTRATIVE ORDER NO. 1 SERIES OF 1983, TITLE ONE RULE 5.

Duties of the Civil Registrar, states:

The civil registrar shall take charge of the office of the civil registry and shall:

a. File registrable certificate and documents presented to them for entry;

b. Compile the same monthly and prepare and send any information required of them by the
Civil Registrar-General;
c. Issue certified transcripts and copies of any certificate or document registered, upon
payment of the proper fees;
d. Order the binding, properly classified, of all certificates or documents registered during the
year;
e. Administer oaths, free of charge, for civil register purposes; (Sec 12, Act 3753)
f. Accept all registrable documents and judicial decrees/orders affecting the civil status of
persons;
g. File, keep and preserve in a secured place the books required by law;
h. Transcribe and enter immediately upon receipt all registrable documents and judicial
decrees affecting the civil status of persons in the appropriate civil registry books;
i. Receive applications for the issuance of a marriage license and after determining that the
requirements and supporting certificates and publication thereof for the prescribed period
have been complied with, shall issue the license upon payment of the authorized fee to
the treasurer;
j. Coordinate with the office of the civil Registrar-General (Philippine statistics Authority) in
conducting educational campaigns for vital registration and assist in the preparation of
demographic and other statistics for the local government unit concerned; (Article 9,
Section 479, the Local Government Code of 1991)
k. File, keep and preserve civil registry records as per archival system mandated by the Local
Government Code; (Sec 374)
l. Submit status reports on the condition of civil registry documents filed in the civil registry
office whenever there are changes of the previous status of file;
m. Reconstruct destroyed civil registry records upon compliance with the requirements
following the procedures established by the Office of the Civil Registrar-General; and
n. Make available at all times the civil registry forms in his office.

ACT 3753 CIVIL REGISTRY LAW AND RA 7160, Sec. 479;

Civil Registrar acquires quasi-judicial function on Republic Act 9048,

”An Act Authorizing the City or Municipal Civil Registrar or the Consul General to Correct a
Clerical or Typographical Error in an Entry and/or Change of First Name or Nickname in the
Civil Register without need of a Judicial Order, Amending for this purpose Articles 376 and 412
of the Civil Code of the Philippines “

Republic Act 10172

“An Act Further Authorizing the City or Municipal Civil Registrar or the Consul General to
Correct clerical or typographical Error s in the Day and Month in the date of Birth or Sex of a
Person Appearing in the Civil Register Without Need of a Judicial Order, Amending for this
Purpose Act Numbered Ninety Forty-Eight” which cannot be delegated to any officer of
any civil registry office.

Acknowledgement / Admission of Paternity

“For the purpose of civil registration, the acknowledge of an illegitimate child by both parent or
by the mother alone if the father refuses shall be done in a public instrument (considered
authentic writing under Article 278 of the Civil Code). The public instrument is called affidavit
of acknowledgement and is applicable only to those illegitimate children born prior to the
effectivity of the Family Code on 03 August 1988. Under the family code, the public instrument
is called affidavit of Admission of Paternity which only the father may execute. Whether
affidavit of acknowledgment or affidavit of Admission of Paternity, if not done in the Certificate
of Live Birth of the illegitimate child, the same should be recorded in the Register of Legal
Instruments.”

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Republic Act 9255,

“An Act Allowing Illegitimate Children to Use the Surname of their Father, Amending for this
Purpose Article 176 of Executive Order 209 Otherwise known as the Family Code of the
Philippines”.

Republic Act 9858 (legitimation of Children Born to Minor Parents)

“This Law amended Article 177 of the Family Code which states that “Children conceived and
born outside wedlock of parents who, at the time of the conception of the former, were not
disqualified by any impediment to marry each other, or so disqualified only because either or
both of them were below eighteen (18) years of age, may be legitimated.”

Affidavit of Legitimation

“Legitimation is a process where a child out of wedlock is considered legitimate by fiction of law
due to the subsequent valid marriage of his/her parents. Affidavit of Legitimation is a joint
statement of the parents of the illegitimate child where they declare the fact of their not being
disqualified to marry each other at the time when the child was conceived at the fact, they
subsequently married each other after the child was born.”

II. VISION:
Toward highly efficient, effective, and responsive civil registration system

III. MISSION:
To build an excellent and efficient civil registry system

IV. Service Pledge

We commit to:

• Advocate for the adoption of effective government practices for efficient government service
delivery and prevention of graft and corruption.

• Capacitate government agencies to reengineer its systems and procedures to reduce

processing time and regulatory burden for the transacting public.

• Promote the implementation of simplified requirements and procedures that will reduce red
tape and expedite business and non-business-related transactions in the government.

• Provide assistance to the public in filing and investigating complaints against government
agencies and/or officials for non-compliance to R.A. 11032.

• Attend to all applicants or requesting parties who are within the premises of the office prior
to the end of official working hours and during lunch break.

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LIST OF SERVICES

CIVIL REGISTRY OFFICE MARIKINA PAGE No.

EXTERNAL SERVICES

1. Registration of Birth Certificate

a. Regular Filing of Birth Certificate

b. Late Registration of Birth Certificate

c. Out of Town Registration of Birth certificate

2. Registration of Marriage Certificate

a. Regular Filing of Marriage Certificate

b. Late Registration of Marriage Certificate

c. Marriage License Application

3. Registration of Death Certificate

a. Regular Filing of Death Certificate

b. Late Registration of Death Certificate

4. Issuance of Certified True Copy of Civil Registry Documents

-Birth, Death and Marriage Certificate

5. Republic Act 9048

a. Change of First Name

b. Correction of Clerical Error

6. Republic Act 10172

a. Change of Gender / Sex

b. Correction date & month of birth

7. Republic Act 9255 with Admission of Paternity

8. Legitimation with Admission of Paternity

9. Legitimation with Republic Act 9858

10. Supplemental Report

11. Foundling

12. Court Decrees

13. Endorsement and Advance Copy

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CITY CIVIL REGISTRY OFFICE

(EXTERNAL SERVICE)

1. REGISTRATION OF BIRTH CERTIFICATE

The birth of the child, being a vital event, should be registered at the Office of the City Civil Registrar within
thirty (30) days Reglementary period from the time of birth. Other than serving identification purposes, a
certificate of birth is also required by various agencies and instrumentalities in availing of their services.

a. REGULAR FILING OF BIRTH (On-time Registration)

This is the process of registering Certificates of Live Birth of Filipino citizens, born in Marikina City,
within thirty (30) days from the date of birth.

Office or Division City Civil Registry Office – Window 5

Classification: Simple Transactions
Type of Transaction: G2C – Government to Client
Who may avail: All parents / guardians / attendant at birth / Government or Private Hospital,
Maternity & Lying-in Clinic / Authorities and persons who have reached legal
age but whose facts of births have not been reported at the Civil Registrar’s
Office.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly accomplished Municipal Form 102, Hospital, Lying-in & Maternity Clinics, other birthing
Revised January 2007 (Certificate of Live facilities
Birth form), (typewritten 1st page original, the
rest carbon copy) Use only black ink for
signing. (1 Set)
If Parents are Married at the time of birth, Local Civil Registry Office where the parents Marriage
attach a Certified True Copy or NSO copy of Certificate was registered/Philippine Statistic Authority
the Marriage Contract of the parents (PSA)
If Parents are Not Married at the time of
birth:
• Affidavit of Admission of Paternity (at
the back of the Municipal Form 102 – Public Attorney's Office, Law Offices, Hall of Justice
signed by the parents and notarized)
• Affidavit to Use the Surname of the
Father (4 copies, signed by the
mother and notarized)
AGENCY FEES TO PROCESSING RESPONSIBLE
CLIENT STEPS
ACTIONS BE PAID TIME PERSON
1. Proceed to LCRO and 1. Receives
submit all the Certificate of Live
requirements Birth and
Requirements
Administrative Aide
1.1 Check
III
completeness of None 5 minutes
City Civil Registry
entries and
Office
attachment
1.2 If Complete,
give Order of
Payment to client
2. Proceed to the 2. The Treasury On time
Collector
treasurer’s office for Office will issue Registration
payment Official Receipt fee -
3 minutes City Treasurer's
Office
PHP100.00
3.Bring the Official 3. Once Paid, the
Receipt (OR) to the Civil Registrar Administrative Aide
LCRO Window 5, then personnel will III
None 1 minute
get a claim stub give Claim Stub City Civil Registry
indicating the Office
date of release
TOTAL 9 minutes
Note: Registration of Certificate of Birth is qualified for multi-stage evaluation & processing, All incomplete
data/requirements will not be accepted. Only documents with official receipt will be processed.

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b. LATE REGISTRATION OF CERTIFICATE OF LIVE BIRTH
This is the process of registering Certificates of Live Birth of Filipino citizens, born in Marikina City, after
thirty (30) days filing period from the date of birth.

Office or Division City Civil Registry Office – Window 5

Classification: Complex Transactions
Type of Transaction: G2C – Government to Client
Who may avail: All parents / guardians / attendant at birth / Government or Private Hospital,
Maternity & Lying-in Clinic / Authorities and persons who have reached legal age
but whose facts of births have not been reported at the Civil Registrar’s Office.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly accomplished Municipal Form 102, Hospital, Lying-in & Maternity Clinics, other birthing
Revised January 2007 (Certificate of Live Birth facilities
form), (typewritten 1st page original, the rest
carbon copy) Use only black ink for signing. (1
Set)
Affidavit of Delayed Registration of Birth City Legal Office, Public Attorney’s Office and other
(at the back of the Municipal Form 102 – Law Office
signed and notarized)
Affidavit of Two (2) Disinterested Persons City Legal Office, Public Attorney’s Office and other
(2 copies – signed and notarized) Law Office
Negative Result from PSA (1 Original) Philippine Statistics Authority (PSA)
Notarized Affidavit of Non-Baptism (from other City Legal Office, Public Attorney’s Office and other
religion) Law Office
Barangay Clearance for Late Registration Barangay Office
If Parents are Married at the time of birth, Local Civil Registry Office where the parents Marriage
attach a Certified True Copy or NSO copy of the Certificate was registered/Philippine Statistic Authority
Marriage Contract of the parents (PSA)
If Parents are Not Married at the time of birth:
• Affidavit of Admission of Paternity (at
the back of the Municipal Form 102 – Public Attorney's Office, Law Offices, Hall of Justice
signed by the parents and notarized)
• Affidavit to Use the Surname of the
Father (4 copies, signed by the mother
and notarized)
Any 2 of the following documentary evidences
showing the date and place of birth:
• Medical Records Hospital, Lying-in Clinic or Other Birthing
• Baptismal Certificate Church, and Place of Baptism
• Voter’s Affidavit / Registration Record Comelec
• Old / New NBI Clearance NBI
• Police Clearance Police
• Certificate of Death of Mother/Father PSA / LCR
• Form 137/138 Elementary School Record
SSS
• SSS E-1
GSIS
• GSIS Service Record
DFA
• Philippine Passport Phil Heath
• Phil Heath Membership Record Pag-Ibig
• Pag ibig Membership Record BIR
• Income Tax Return / TIN Insurance Company
• Insurance Policy Public Attorney's Office, Law Offices, Hall of Justice
• Affidavit of Abandonment
FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME PERSON
1. Proceed to LCRO 1. Receives Certificate of 15 Working Days
and submit all the Live Birth and
requirements Requirements *If Release date
1.1 Check completeness falls on a holiday, Administrative Aide
of entries and the next working III
None
attachment day; if it falls on City Civil Registry
Saturday or Office
1.2 If Complete, give
Sunday, release
Order of Payment to
shall be on a
client
Monday

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2. Proceed to the 2. The Treasury Office Late

treasurer’s office for will issue Official Receipt Registration
payment Fee

30 days up
to one (1) Collector
year City Treasurer's
PHP 200.00 Office

*2 years and
above
PHP 400.00

3.Bring the Official 3. Once Paid, the Civil

Receipt (OR) to the Registrar personnel will
LCRO Window 5, then give Claim Stub Administrative Aide
get a claim stub indicating the date of III
None
release City Civil Registry
Office

TOTAL 15 working days

(Revised IRR 2016) Illegitimate children born on 3 August 1988 to 18 March 2004 may still be
acknowledged by the father through an Affidavit of Admission of Paternity (AAP) or Private Handwritten
Instrument (PHI) but cannot use the surname of the father under Republic Act No. 9255. However, a petition in
court may be filed in order that the child can use the surname of the father. However, for COLBs of illegitimate
children born on 3 August 1988 to 18 March 2004 which were processed based on AO No. 1 Series of 2004
of RA 9255 prior to the issuance of this revised IRR, are considered valid.

Note: Registration of Certificate of Birth is qualified for multi-stage evaluation & processing All incomplete
data/requirements will not be accepted. Only documents with official receipt will be processed

c. OUT OF TOWN LATE REGISTRATION OF CERTIFICATE OF LIVE BIRTH

This is the process of registering Certificates of Live Birth of Filipino citizens, NOT BORN IN MARIKINA
or Outside Metro Manila or Born in Province, after thirty (30) days filing period from the date of birth.

Office or Division City Civil Registry Office – Window 5

Classification: Complex Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: All parents / guardians / attendant at birth / Government or Private Hospital,
Maternity & Lying-in Clinic / Authorities and persons who have reached legal age
but whose facts of births have not been reported at the Civil Registrar’s Office.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly accomplished Municipal Form 102, Hospital, Lying-in & Maternity Clinics, other birthing
Revised January 2007 (Certificate of Live Birth facilities
form), (typewritten 1st page original, the rest
carbon copy) Use only black ink for signing. (1
Set)
Affidavit of Delayed Registration of Birth City Legal Office, Public Attorney’s Office and other Law
(at the back of the Municipal Form 102 – Office
signed and notarized)
Affidavit of Two (2) Disinterested Persons City Legal Office, Public Attorney’s Office and other Law
(2 copies – signed and notarized) Office
Affidavit for Out of Town Registration City Legal Office, Public Attorney’s Office and other Law
(2 copies – signed and notarized) Office
Negative Result from PSA (1 Original) Philippine Statistics Authority (PSA)
Notarized Affidavit of Non-Baptism (from other City Legal Office, Public Attorney’s Office and other Law
religion) Office
Barangay Clearance for Late Registration Barangay Office
If Parents are Married at the time of birth, Local Civil Registry Office where the parents Marriage
attach a Certified True Copy or NSO copy of Certificate was registered/Philippine Statistic Authority
the Marriage Contract of the parents (PSA)

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If Parents are Not Married at the time of birth:
• Affidavit of Admission of Paternity Public Attorney's Office, Law Offices, Hall of Justice
(at the back of the Municipal Form 102
– signed by the parents and notarized)
• Affidavit to Use the Surname of the
Father (4 copies, signed by the mother
and notarized)
Any 2 of the following documentary evidences
showing the date and place of birth:
• Medical Records Hospital, Lying-in Clinic or Other Birthing
• Baptismal Certificate Church, and Place of Baptism
• Voter’s Affidavit / Registration Record Comelec
• Old NBI Clearance NBI
• Police Clearance Police
• Certificate of Death of Mother/Father PSA / LCR
• Form 137/138 Elementary School Record
SSS
• SSS E-1
GSIS
• GSIS Service Record
DFA
• Philippine Passport Phil Heath
• Phil Heath Membership Record Pag-Ibig
• Pag ibig Membership Record BIR
• Income Tax Return / TIN Insurance Company
• Insurance Policy Public Attorney's Office, Law Offices, Hall of Justice
• Affidavit of Abandonment
FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME PERSON
1. Proceed to LCRO 1. Receives Certificate
and submit all the of Live Birth and
requirements Requirements
1.1 Check Administrative
completeness of Aide III
None
entries and City Civil Registry
attachment Approximately Office
1.2 If Complete, give 1 Month
Order of Payment to Processing Time
client
2. Proceed to the 2. The Treasury Office Out of Town *the release date
treasurer’s office for will issue Official Registration is based on the
payment Receipt Fee registration of
Birth Certificate in
PHP 500.00 the Province, the
Client for Out of
Postal Money town Late Collector
Order / Pera Registration and City Treasurer's
Padala (LBC) Civil Registry will Office
for processing wait until the
fee to be sent province
out of town Received,
together with Process & Send
the documents back to LCR
PHP 500.00 Marikina
the registered
3.Bring the Official 3. Once Paid, the Civil Birth Certificate.
Receipt (OR) to the Registrar personnel
LCRO Window 5, will give Claim Stub Administrative
then get a claim stub indicating the date of Aide III
None
release City Civil Registry
Office

Estimate = 1
TOTAL
Month

NOTE:
1. Sending of All Documents for Out-of-Town Birth Registration shall be shouldered by
the registrant

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2. (Revised IRR) Illegitimate children born on 3 August 1988 to 18 March 2004 may still be
acknowledged by the father through an Affidavit of Admission of Paternity (AAP) or Private
Handwritten Instrument (PHI) but cannot use the surname of the father under Republic Act No. 9255.
However, a petition in court may be filed in order that the child can use the surname of the father.
However, for COLBs of illegitimate children born on 3 August 1988 to 18 March 2004 which were
processed based on AO No. 1 Series of 2004 of RA 9255 prior to the issuance of this revised IRR, are
considered valid.

3. Late Registration of Certificate of Live Birth is qualified for multi-stage processing & evaluation; all
incomplete requirements will not be accepted.

2. REGISTRATION OF CERTIFICATE OF MARRIAGE

For marriage being solemnized in Marikina City, the solemnizing officer, contracting parties, any person duly
authorized by the solemnizing officer / contracting parties shall register the Certificate of Marriage in the
Local Civil Registry Office of the Marikina City within 15 days after the wedding rites. For marriage of
exceptional character, 30 days from the date of solemnization (Article 34).

1. REGULAR FILING OF MARRIAGE (On-time Registration)

The process of registering the Certificates of Marriage of constituents who married in Marikina City.

Office or Division City Civil Registry Office – Window 2

Classification: Simple Transactions
Type of Transaction: G2C – Government to Client
Who may avail: 1. Any Priest, rabbi, imam, or minister of any church or religious sect duly
authorized by his church or religious sect, their representative and
registered with the civil registrar general
2. Any incumbent member of the judiciary within the court’s jurisdiction
3. Local Chief Executive (Mayor)
4. Marikina constituents, Non-Marikina Residents (who were married in
Marikina City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly accomplished Municipal Form 97, Church, Place of marriage
Revised January 2007 (Certificate of
Marriage form), (typewritten 1st page original,
the rest carbon copy) Use only black ink for
signing. (1 Set)
Request for Celebration of Marriage in a Place of Marriage
Place other than those authorized by law
(signed by both contracting parties, the
solemnizing officer and notarized before the
date of the marriage)
Article 34 – Affidavit of Marriage between a
man and a woman who lived together as
husband and wife under Article 34 of the New
Family Code (2 copies, notarized) Public Attorney's Office, Law Offices, Hall of Justice
Article 34 – Affidavit of official, priest or
minister who solemnized marriage between
man and woman who have lived together as
husband and wife for at least five years and
above (2 copies, notarized)
Request for celebration of marriage in a place Church, Place of marriage
other than those authorized by law (2 copies, Public Attorney's Office, Law Offices, Hall of Justice
notarized)
AGENCY FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS
ACTIONS PAID TIME PERSON
1. Proceed to LCRO 1. Receives
and submit the Certificate of
properly Marriage and
accomplished Requirements
Administrative
Municipal Form 97 1.1 Check
Aide III
(Certificate of completeness of None 5 minutes
City Civil Registry
Marriage) and its entries and
Office
requirements attachment
1.2 If Complete,
give Order of
Payment to client

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2. Proceed to the 2. The Treasury Late

treasurer’s office for Office will issue Registration
payment Official Receipt fee -
Collector
PHP200.00
4 minutes City Treasurer's
Office
Solemnization
fee
PHP150.00
3. Bring the Official 3. Once Paid, the
Receipt (OR) to the Civil Registrar
LCRO Window 2, personnel will give Administrative
then get a claim Claim Stub Aide III
None 1 minute
stub indicating the date City Civil Registry
of release Office

TOTAL 9 minutes
Note: Registration of Certificate of Marriage is qualified for multi-stage evaluation & Processing. All incomplete
data / requirements will not be accepted. Only documents with official receipt will be processed.

2. LATE REGISTRATION OF MARRIAGE

The process of registering the Certificates of Marriage of constituents who married in Marikina City.
After thirty (15) days filing period from the date of marriage.

Office or Division City Civil Registry Office – Window 2

Classification: Complex Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: 1. Any Priest, rabbi, imam, or minister of any church or religious sect duly
authorized by his church or religious sect, their representative and registered
with the civil registrar general
2. Any incumbent member of the judiciary within the court’s jurisdiction
3. Local Chief Executive (Mayor)
4. Marikina constituents, Non-Marikina Residents (who were married in Marikina
City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly accomplished Municipal Form 97, Church, Place of marriage
Revised January 2007 (Certificate of Marriage
form), (typewritten 1st page original, the rest carbon
copy) Use only black ink for signing. (1 Set)
Certification of Marriage from Church or Church, Place of marriage
Solemnizing Officer
Affidavit of Delayed Registration of Birth (at the Public Attorney's Office, Law Offices, Hall of Justice
back of the Municipal Form 97 – signed and
notarized)
Negative Result from PSA Philippine Statistics Authority (PSA)
(1 Original / 1 Xerox)
Marriage License Civil Registry Office
Certification from the church Church / Ministry
Request for Celebration of Marriage in a Place Place of Marriage
other than those authorized by law (signed by both
contracting parties, the solemnizing officer and
notarized before the date of the marriage)
Article 34 – Affidavit of Marriage between a man
and a woman who lived together as husband and
wife under Article 34 of the New Family Code with
Family Planning Seminar (2 copies, notarized) Public Attorney's Office, Law Offices, Hall of Justice
Article 34 – Affidavit of official, priest or minister
who solemnized marriage between man and
woman who have lived together as husband and
wife for at least five years and above (2 copies,
notarized)

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Request for celebration of marriage in a place Church, Place of marriage
other than those authorized by law (2 copies, Public Attorney's Office, Law Offices, Hall of Justice
notarized)
FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME PERSON
1.Proceed to 1. Receives Certificate of
LCRO and submit Marriage and Requirements
the properly 1.1 Check completeness of Administrative
accomplished entries and attachment Aide III
None
Municipal Form City Civil
97 2.(Certificate 1.2 If Complete, give Order of Registry Office
of Marriage) and 15 Working
Payment to client Days
its requirements
3. Proceed to the 2. The Treasury Office will On time
treasurer’s office issue Official Receipt Registration *If Release date
for payment fee - falls on a
holiday, the Collector
PHP100.00
next working City Treasurer's
day; if it falls on Office
Solemnization
fee Saturday or
PHP150.00 Sunday,
4.Bring the 3. Once Paid, the Civil release shall be
Official Receipt Registrar personnel will give on a Monday Administrative
(OR) to the LCRO Claim Stub indicating the date Aide III
Window 2, then of release City Civil
None
get a claim stub Registry Office

15 working
TOTAL
days
Note: Late Registration of Certificate of Marriage is qualified for multi-stage evaluation & Processing. All
incomplete data/requirements will not be accepted. Only documents with official receipt will be processed

3. MARRIAGE LICENSE APPLICATION

Where a marriage license is required, each of the contracting parties shall file separate sworn
application for such license with the proper local civil registrar of the place where either or both of the
contracting parties reside. The local civil registrar concerned enters all applications for marriage license
filed in a registry book strictly in the order in which the same are received. When the license is issued,
the same shall be valid in any part of the Philippines for a period of 120 days from the date of issuance,
and shall be deemed automatically cancelled after the expiration date even if the contracting parties
have not made use of it.

Office or Division City Civil Registry Office – Window 1

Classification: Complex Transactions
Type of Transaction: G2C – Government to Client
Who may avail: Single Individuals, contracting parties who wants to get married, Marikina
Constituents, Non-Marikina Residents (who intends to marry in Marikina City)
*Marriageable Age: 18 years old
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly accomplished Municipal Form 90, Civil Registry Office
Revised January 2007 (Application for
Marriage form), (Typewritten or Hand
written) Use only black ink for signing.
Either one of applicant must be a resident of Client
Marikina City
Both applicant must be of legal age Client
(18 years old and/or above)
Personal appearance of applying parties Client
(Male & Female)
If applicant/s is 18-25 years of age, Parents of Client
applicant/s should be accompanied by the
parents to sign Parental Consent/Advice
Government-issued/ BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA, Company
Valid Identification Card ID, Post Office

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PSA / LCR Birth Certificate Philippine Statistic Authority / Local Civil Registry
or Baptismal Certificates of both applicants Place of Baptism
Community Tax Certificate City Treasurer's Office / Barangay Office
2x2 picture of both applicants Client
(1 for each applicant)
If applicable:
• Municipal Form No. 92 (Consent City Civil Registry Department – Window 1;
of Marriage of a Person Under
Age)
• Municipal Form No. 7 (Sworn
Statement that Advice of Parents or
Guardian has been asked)
• Municipal Form No. 8 (Advice upon
Intended Marriage)
• Pre-Marriage Orientation & City Health Office,
Counseling Population Program Management Office
Social Services and Development Department
For Foreigners:
• Photocopy of valid passport Client;
(indicating the date of arrival)
• Certificate of Legal Capacity to Embassy of country of origin;
Marry issued by their respective
diplomatic or consular officials
• If Divorced: Court where the divorce was decided
• Copy of final decree or absolute
divorce
• Pre-Marriage Orientation & City Health Office,
Counseling Population Program Management Office
Social Services and Development Department
AGENCY FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS
ACTIONS PAID TIME PERSON
1. Present Identification Issuing clerk
Card (ID) of the determines Administrative
contracting parties residence of Aide III
None
contracting City Civil Registry
applicants Office

2. Submit the properly 1. Receives MF

accomplished 90 and
Municipal Form 90 Requirements
(Application for 2.Check
marriage license) and completeness of
its requirements entries and None
11 Days
attachment
3. If Complete, *If Release date
give Order of falls on a holiday,
Payment to the next working
client day; if it falls on
3. Proceed to the 2. The Treasury Application Saturday or
treasurer’s office for Office will issue form Sunday, release
payment Official Receipt PHP100.00 shall be on Collector
City Treasurer's
Issuance of
Office
Marriage
License
PHP300.00
4. Bring the Official 3. Once Paid,
Receipt (OR) to the the Civil
Administrative
LCRO Window 1, Registrar
Aide III
then get a claim stub personnel will None
City Civil Registry
give Claim Stub
Office
indicating the
date of release
TOTAL 11 days
Note: Application for Marriage License is qualified for multi-stage evaluation & Processing. All incomplete
data/requirements will not be accepted. Only documents with official receipt will be processed

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3. REGISTRATION OF DEATH CERTIFICATE

It shall be the responsibility of the spouse or any nearest relative who has knowledge of the death to report
the same within forty-eight (48) hours if the deceased died without medical assistance. The Health Officer
shall examine the deceased and shall certify as to the cause of death and direct the registration of the death
to the officer of the Civil Registrar within the Reglementary period of thirty (30) days.

a. REGULAR FILING OF DEATH (On-time Registration)

This is the process of registering the Certificates of Death of the constituents whose death occurred in
Marikina City within thirty (30) days from the date of death.

Office or Division City Civil Registry Office – Window 3

Classification: Simple Transactions
Type of Transaction: G2C – Government to Client
Who may avail: Marikina Constituents, Non-Marikina residents who died in Marikina City
hospitals or within the vicinity of Marikina City, Funeral Parlors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly accomplished Municipal Form 103, Hospital, Funeral Parlors
Revised January 2007 (Certificate of Death
form), (typewritten 1st page original, the rest
carbon copy) Use only black ink for signing.
(1 Set)
Medical Certificate & Certification of Death Hospital, Attending Physician, Private Physician Public
Health Officer
Certification of Embalmer Funeral Parlors or License Embalmer
Burial / Cremation / Transfer Permit Marikina City Health Office
Autopsy Report, if applicable PNP - Medico-Legal Section
AGENCY FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS
ACTIONS PAID TIME PERSON
1. Proceed to LCRO 1. Receives
and submit all the Certificate of
requirements Death and
Requirements
Administrative Aide
2.Check
III
completeness of None 5 minutes
City Civil Registry
entries and
Office
attachment
3. If Complete,
give Order of
Payment to client
2. Proceed to the 2. The Treasury On time
treasurer’s office for Office will issue Registration
payment Official Receipt fee -
Collector
PHP100.00
2 minutes City Treasurer's
Office
Certified
True Copy
PHP150.00
3.Bring the Official 3. Once Paid, the
Receipt (OR) to the Civil Registrar Administrative Aide
LCRO Window 3, then personnel will III
None 1 minute
get a claim stub release certified City Civil Registry
photocopy of the Office
death certificate.
TOTAL 9 minutes
Note: Registration Death Certificate is qualified for multi-stage evaluation & Processing. All incomplete data/
requirements will not be accepted. Only documents with official receipt will be processed

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b. LATE REGISTRATION OF DEATH

This is the process of registering the Certificates of Death of the constituents who died in Marikina City
after the thirty (30)-day filing period from the date of death.

Office or Division City Civil Registry Office – Window 3

Classification: Complex Transactions
Type of Transaction: G2C – Government to Client
Who may avail: Marikina Constituents, Non-Marikina residents who died in Marikina City
hospitals or within the vicinity of Marikina City, Funeral Parlors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Properly accomplished Municipal Form 103, Hospital, Funeral Parlors
Revised January 2007 (Certificate of Death
form), (typewritten 1st page original, the rest
carbon copy) Use only black ink for signing.
(1 Set)
Negative Result from PSA Philippine Statistic Authority (PSA)
(1 Original / 1 Xerox)
Affidavit of Delayed Registration of Death Public Attorney's Office, Law Offices, Hall of Justice
(at the back of the Municipal Form 103 –
signed and notarized)
Medical Certificate & Certification of Death Hospital, Attending Physician, Private Physician Public
Health Officer
Certificate of Burial Cemetery
Certificate of Service Funeral Parlors
Certification of Embalmer Funeral Parlors or License Embalmer
Burial / Cremation / Transfer Permit Marikina City Health Office
Autopsy Report, if applicable PNP - Medico-Legal Section
AGENCY FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS
ACTIONS PAID TIME PERSON
1. Proceed to LCRO and 1. Receives
submit all the Certificate of
requirements Death and
Requirements
Administrative Aide
2.Check
III
completeness of None
City Civil Registry
entries and
Office
attachment
3. If Complete, 15 Working Days
give Order of
Payment to client *If Release date
2. Proceed to the 2. The Treasury Late falls on a holiday,
treasurer’s office for Office will issue Registration the next working
payment Official Receipt fee - day; if it falls on Collector
PHP200.00 Saturday or City Treasurer's
Sunday, release Office
Certified shall be on a
True Copy Monday
PHP150.00
3.Bring the Official 3. Once Paid, the
Receipt (OR) to the Civil Registrar
LCRO Window 3, then personnel will Administrative Aide
get a claim stub give Claim Stub III
None
indicating the City Civil Registry
date of release Office

TOTAL 15 Working Days

Note: Late Registration Death Certificate is qualified for multi-stage evaluation & Processing. All incomplete
data/requirements will not be accepted. Only documents with official receipt will be processed

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4. ISSUANCE OF CERTIFIED TRUE COPY OF CIVIL REGISTRY DOCUMENTS (BIRTH, DEATH and
MARRIAGE)
Any interested individuals may secure from the City Civil Registrar’s Office certified true copies of birth,
marriage and death certificates for any legal purposes.

Office/Division: CITY CIVIL REGISTRY OFFICE

Classification: Simple Transactions
Type of Transaction: G2C – Government to Client
Who may avail: General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request of Birth / Marriage / Death Civil Registry Office Window 4
Government-issued /Valid Identification BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA, Company ID,
Card of Requester and Authorized Post Office
Representative
Authorization Letter / Special Power of Document Owner / Public Attorney's Office, Law
Attorney Offices, Hall of Justice
AGENCY FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS TIME PERSON
ACTIONS PAID
Proceed to LCRO Get the Request
Window 4 to fill out the form and Verify Administrative Aide
request form and document’s III
submit the same to the availability from None 2 minutes
City Civil Registry
Receiving the database
Office
Administrative Issue’s order of
Aide III / Verifier payment.
Proceed to the The Treasury CTC Fee 3 minutes Collector
treasurer’s office for Office will issue Php 150.00 City Treasurer's
payment Official Receipt per copy Office
Bring the Official Issue the CTC of None 1 minute Administrative Aide
Receipt (OR) to LCRO the documents III
Window 4 City Civil Registry
Office
TOTAL 6 minutes
Note: Issuance of Certified True Copy of Civil Registry Documents is qualified for multi-stage evaluation &
Processing. All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed

5. REPUBLIC ACT 9048 - Processing of Petitions For Correction of Clerical /Typographical Error and Change
of First Name in Birth Certificate
Republic Act No. 9048 authorizes the Municipal Civil Registrar or the Consul General to correct a clerical or
typographical error in an entry and/ or change of first name, in the civil registry without a need of a judicial
order. An administrative remedy in nature, it is a departure from the usual judicial process in correcting
clerical errors of changing an entry in civil registry documents. It is aimed at according petitioners an
expeditious and cheaper way of correcting errors found in her/ his record.

a. RA 9048 : CHANGE OF FIRST NAME

Office/Division: CITY CIVIL REGISTRY OFFICE – window 5

Classification: Highly Technical Transactions
Type of Transaction: G2C – Government to Client
Who may avail: Any person of legal age who have direct and personal interest in the petition for
change of first name on the civil registry document (the owner of the document,
or his/her spouse, children, parents, siblings and grandparents, guardian or any
other person duly authorized by law or by the owner of the document)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA Birth, Marriage, Death Certificate Philippine Statistic Authority (PSA)
(Original/Authenticated/Latest) of the certificate
sought to be corrected / changed with (2
photocopies)

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Mandatory requirements to be submitted (2

photocopies)
• Employer (if employed): Certification of Employer of client
Employment with no pending case
• If not employed: Affidavit of Non-Employment Public Attorney's Office, Law Offices, Hall of
• NBI Clearance (current) purpose: For Change Justice;
of First Name NBI
• Police Clearance (current with 6 months Police
validity) purpose: For Change of First Name
Documents showing the correct entry/entries upon
which the correction shall be based. All must be
presented in original/certified true copies to be
submitted (2 photocopies):
• Baptismal Certificate Place of baptism;
• School Records Form 137/138 School of Client;
• Voter’s Affidavit / VRR Comelec;
• SSS E1 Record SSS;
• GSIS Service Record GSIS;
• Phil Health Membership Record Phil health
• Pag-Ibig Membership Record Pag ibig
Hospital or Clinic or Office Record
• Medical or Business Record
Place of Marriage /PSA
• Certificate of Marriage
Place of Birth / PSA
• Certificate of Live Birth of Child LTO
• Drivers License Post Office
• Postal ID PRC
• PRC ID DFA
• Passport BIR
• Income Ta Return (TIN)
• Insurance Policy
• Other Government Issued ID / Valid ID’s
*NOTE: A processor will determine applicable
documents
R.A.9048 Form No. 4.1 (LCRO) Civil Registry Office
Petition for Change of First Name Public Attorney's Office, Law Offices, Hall of
(3 Original / Notarized) Justice;
Affidavit indicating entry to be corrected / Affidavit of Public Attorney's Office, Law Offices, Hall of
Minority of the Subject Person Justice;
Other relevant documents the Civil Registrar may Depends on the documents required
require
FEES TO PROCESSIN RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
BE PAID G TIME PERSON
Receiving Registration 10 Minutes/ REGISTRATION
Officer compares PSA, petition OFFICER II
local copy of Birth and Interviewer /
other Identification Card Processor
for consistency of City Civil Registry
discrepancy. 10 Days
Presents the document
mandatory
sought for correction / None
posting
change
period
Interview the client / and
give application form and
list of requirements
4 Weeks Receiving Clerk /
(in PSA Processor
Legal PSA
Return to LCRO and The Registration Officer Division)
submit the will give order of Payment depending
requirements and and advice to pay to the on the
None
properly filled out cashier volume of
application form for transaction
checking

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 Marikina Citizen’s Charter

Filing fee -
PHP
3,000.00
Proceed to the The Treasury Office will Collector
treasurer’s office for issue Official Receipt Additional City Treasurer's
payment fee for Office
Migrant
Petition –
PHP500.00
The Local New Paper will Starting
post the Petition for Price
2 weeks Local New Paper
Local News Paper correction for two (2)
publication Personnel
consecutive weeks Php.2,500.0
0
Bring the Official The Registration Officer
Receipt (OR) and will get the OR /
submit all the Application form and
documents to the Requirements and advise 10 minutes Registration Office
None
LCRO then get the to wait for approval of Interview II
Personal Copy of petition for change of first
Petition for Change of name from PSA Legal
First Name Form Division
TOTAL 2-3 Months

b. RA 9048: CORRECTION OF CLERICAL ERROR OR TYPOGRAPHICAL ERROR

Office/Division: CITY CIVIL REGISTRY OFFICE – window 5

Classification: Highly Technical Transactions
Type of Transaction: G2C – Government to Client
Who may avail: Any person of legal age who have direct and personal interest in the petition
for correction of clerical error on the civil registry document (the owner of the
document, or his/her spouse, children, parents, siblings and grandparents,
guardian or any other person duly authorized by law or by the owner of the
document)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA Birth, Marriage, Death Certificate Philippine Statistic Authority (PSA)
(Original/Authenticated/Latest) of the certificate
sought to be corrected / changed with (2
photocopies)
Documents showing the correct entry/entries
upon which the correction shall be based. All
must be presented in original/certified true
copies to be submitted (2 photocopies):
• Baptismal Certificate of
(Child/Father/Mother/Husband/Wife) Place of baptism;
• PSA Birth Certificate of
(Child/Father/Mother/Husband/Wife) PSA
• PSA Death Certificate of
(Child/Father/Mother/Husband/Wife) PSA
1. PSA Birth Certificate of two Brother or
Sister showing correct entry PSA
2. PSA Birth Certificate of Two
Son/Daughter showing correct entry PSA
• School Records Form 137/138
• Voter’s Affidavit / VRR School of Client;
• SSS E1 Record Comelec;
• GSIS Service Record SSS;
GSIS;
• Phil Health Membership Record
Phil health
• Pag-Ibig Membership Record
Pag ibig
• Medical or Business Record Hospital or Clinic or Office Record

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 Marikina Citizen’s Charter
• Certificate of Marriage Place of Marriage /PSA
• Certificate of Live Birth of Child Place of Birth / PSA
• Drivers License LTO
• Postal ID Post Office
• PRC ID PRC
• Passport DFA
• Income Ta Return (TIN) BIR
• Insurance Policy
• Other Government Issued ID / Valid
ID’s
*NOTE: A processor will determine applicable
documents
R.A.9048 Form No. 4.1 (LCRO) Civil Registry Office
Petition for Correction of Clerical Error Public Attorney's Office, Law Offices,
(3 Original / Notarized) Hall of Justice;
Affidavit indicating entry to be corrected / Public Attorney's Office, Law Offices, Hall of Justice;
Affidavit of Minority of the Subject Person
Other relevant documents the Civil Registrar Depends on the documents required
may require
AGENCY FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS
ACTIONS PAID TIME PERSON
Receiving 10 Minutes/ REGISTRATION
Registration Officer petition OFFICER II
compares PSA, Interviewer /
local copy of Birth Processor
and other City Civil Registry
Identification Card 10 Days
Presents the document
for consistency of mandatory
sought for correction / None
discrepancy. posting period
change
Interview the client /
and give application 4 Weeks
form and list of (in PSA Legal Receiving Clerk /
requirements Division) Processor
depending on the PSA
Return to LCRO and The Registration volume of
submit the requirements Officer will give transaction
None
and properly filled out order of Payment
application form for and advice to pay
checking to the cashier
Filing fee -
PHP 1,000.00
The Treasury Office
Proceed to the Collector
will issue Official
treasurer’s office for Additional fee City Treasurer's
Receipt
payment for Migrant Office
Petition –
PHP500.00
The Registration
Officer will get the
Bring the Official Receipt
OR / Application
(OR) and submit all the
form and
documents to the LCRO
Requirements and 10 minutes Registration
then get the Personal None
advise to wait for Interview Office II
Copy of Petition for
approval of petition
Correction of Clerical
for correction of
Error Form
clerical error from
PSA Legal Division
TOTAL 2-3 Months
Note: RA 9048 Correction of Clerical Error and Change of First Name is qualified for multi-stage evaluation &
Processing. All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed

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 Marikina Citizen’s Charter

6. REPUBLIC ACT 10172

a. Processing of Petitions For Change of Gender / Sex Correction and Correction of Date & Month
of Birth

Republic Act (RA) 10172 entitled “An Act Further Authorizing the City or Municipal Civil Registrar or the
Consul General to Correct Clerical or Typographical Errors in the Day and Month in the Date of Birth or
Sex of a Person Appearing in the Civil Register Without Need of a Judicial Order Amending for this
Purpose Republic Act Numbered Ninety Forty-Eight.”

Office/Division: CITY CIVIL REGISTRY OFFICE – window 5

Classification: Highly Technical Transactions
Type of Transaction: G2C – Government to Client
Who may avail: Any persons of legal age who have direct and personal interest in the petition for
correction of Gender / Sex in Birth Certificate. (The owner of the document, or
his/her spouse, children, parents, siblings and grandparents, guardian or any
other person duly authorized by law or by the owner of the document).
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA Birth, Marriage, Death Certificate Philippine Statistic Authority (PSA)
(Original/Authenticated/Latest) of the certificate
sought to be corrected / changed with (2
photocopies)
Mandatory requirements to be submitted (2
photocopies)
• Employer (if employed): Certification of Employer of client
Employment with no pending case
• If not employed: Affidavit of Non- Public Attorney's Office, Law Offices, Hall of Justice;
Employment
• NBI Clearance (current) purpose: For NBI
Change of GENDER/SEX
• Police Clearance (current with 6 months
validity) purpose: For Change of Police
GENDER/SEX
Medical Records showing entry to be corrected Government Hospital / Health Institution or
Public Health Office Physician
Medical Certificate Signed by Any Government Government Hospital / Health Institution or
Hospital / Health Institution or Public Health Office Physician
Public Health Office Physician (petitioner should
not have undergone SEX CHANGE or
TRANSPLANT)
Documents showing the correct entry/entries upon
which the correction shall be based. All must be
presented in original/certified true copies to be
submitted (2 photocopies):
• Baptismal Certificate Place of baptism;
• School Records Form 137/138 School of Client;
• Voter’s Affidavit / VRR Comelec;
• SSS E1 Record SSS;
• GSIS Service Record GSIS;
• Phil Health Membership Record Phil health
• Pag-Ibig Membership Record Pag ibig
Hospital or Clinic or Office Record
• Medical or Business Record
Place of Marriage /PSA
• Certificate of Marriage
Place of Birth / PSA
• Certificate of Live Birth of Child LTO
• Drivers License Post Office
• Postal ID PRC
• PRC ID DFA
• Passport BIR

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 Marikina Citizen’s Charter
• Income Ta Return (TIN)
• Insurance Policy
• Other Government Issued ID
*NOTE: A processor will determine applicable
documents
R.A.10172 Form No. 4.1 (LCRO) Civil Registry Office
Petition for Change of First Name
(3 Original / Notarized) Public Attorney's Office, Law Offices, Hall of Justice;
Affidavit indicating entry to be corrected / Affidavit Public Attorney's Office, Law Offices, Hall of Justice;
of Minority of the Subject Person
Other relevant documents the Civil Registrar may Depends on the documents required
require
FEES TO BE PROCESSIN RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID G TIME PERSON
Receiving Registration 10 Minutes/ REGISTRATION
Officer compares PSA, petition OFFICER II
local copy of Birth and Interviewer /
other Identification Card Processor
for consistency of City Civil Registry
discrepancy. 10 Days
Presents the document
mandatory
sought for correction / None
posting
change
period
Interview the client / and
give application form
and list of requirements
Receiving Clerk /
Processor
PSA
Return to LCRO and 4 Weeks
submit the The Registration Officer (in PSA
requirements and will give order of None Legal
properly filled out Payment and advice to Division)
application form for pay to the cashier depending
checking on the
Filing fee - volume of
PHP 3,000.00 transaction
Proceed to the The Treasury Office will Collector
treasurer’s office for issue Official Receipt Additional fee City Treasurer's
payment for Migrant Office
Petition –
PHP500.00
The Local New Paper
Starting Price
will post the Petition for 2 weeks Local New Paper
Local News Paper
correction for two (2) publication Personnel
Php.2,500.00
consecutive weeks
Bring the Official The Registration Officer
Receipt (OR) and will get the OR /
submit all the Application form and
documents to the Requirements and 10 minutes Registration Office
None
LCRO then get the advise to wait for Interview II
Personal Copy of approval of petition for
Petition for Change of change of first name
First Name Form from PSA Legal Division
TOTAL 2-3 Months

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 Marikina Citizen’s Charter

b. 10172 : CHANGE OF DATE AND MONTH IN BIRTH CERTIFICATE

Office/Division: CITY CIVIL REGISTRY OFFICE – window 5

Classification: Highly Technical Transactions
Type of Transaction: G2C – Government to Client
Who may avail: Any persons of legal age who have direct and personal interest in the petition for
correction of date of Date & Month Of Birth (The owner of the document, or
his/her spouse, children, parents, siblings and grandparents, guardian or any
other person duly authorized by law or by the owner of the document).
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA Birth, Marriage, Death Certificate Philippine Statistic Authority (PSA)
(Original/Authenticated/Latest) of the certificate
sought to be corrected / changed with (2
photocopies)
Mandatory requirements to be submitted (2
photocopies)
• Employer (if employed): Certification of Employer of client
Employment with no pending case
• If not employed: Affidavit of Non- Public Attorney's Office, Law Offices, Hall of Justice;
Employment
• NBI Clearance (current) purpose: For NBI
Change of GENDER/SEX
• Police Clearance (current with Police
6 months validity) purpose: For
Change of GENDER/SEX
Medical Records showing entry to be corrected Government Hospital / Health Institution or
Public Health Office Physician
Medical Certificate Signed by Any Government Government Hospital / Health Institution or
Hospital / Health Institution or Public Health Office Physician
Public Health Office Physician (petitioner should
not have undergone SEX CHANGE or
TRANSPLANT)
Documents showing the correct entry/entries
upon which the correction shall be based. All
must be presented in original/certified true
copies to be submitted (2 photocopies):
• Baptismal Certificate
• School Records Form 137/138 Place of baptism;
• Voter’s Affidavit / VRR School of Client;
• SSS E1 Record Comelec;
• GSIS Service Record SSS;
• Phil Health Membership Record GSIS;
• Pag-Ibig Membership Record Phil health
Pag ibig
• Medical or Business Record
Hospital or Clinic or Office Record
• Certificate of Marriage
Place of Marriage /PSA
• Certificate of Live Birth of Child Place of Birth / PSA
• Drivers License LTO
• Postal ID Post Office
• PRC ID PRC
• Passport DFA
• Income Tax Return (TIN) BIR
• Insurance Policy
• Other Government Issued ID
*NOTE: A processor will determine applicable
documents
R.A.10172 Form No. 4.1 (LCRO) Civil Registry Office
Petition for Change of First Name Public Attorney's Office, Law Offices, Hall of Justice;
(3 Original / Notarized)
Affidavit indicating entry to be corrected / Public Attorney's Office, Law Offices, Hall of Justice;
Affidavit of Minority of the Subject Person
Other relevant documents the Civil Registrar Depends on the documents required
may require

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 Marikina Citizen’s Charter

FEES TO BE PROCESSIN RESPONSIBLE

CLIENT STEPS AGENCY ACTIONS
PAID G TIME PERSON
Presents the document Receiving Registration None 10 Minutes/ REGISTRATION
sought for correction / Officer compares petition OFFICER II
change PSA, local copy of Interviewer /
Birth and other Processor
Identification Card for City Civil Registry
consistency of 10 Days
discrepancy. mandatory
Interview the client / posting
and give application period
form and list of
requirements
Return to LCRO and The Registration None Receiving Clerk /
submit the Officer will give order Processor
requirements and of Payment and PSA
properly filled out advice to pay to the 4 Weeks
application form for cashier (in PSA
checking Legal
Proceed to the The Treasury Office Filing fee - PHP Division) Collector
treasurer’s office for will issue Official 3,000.00 depending City Treasurer's
payment Receipt on the Office
volume of
transaction
Local News Paper The Local New Paper Starting Price 2 weeks Local New Paper
will post the Petition publication Personnel
for correction for two Php.2,500.00
(2) consecutive weeks
Bring the Official The Registration None 10 minutes Registration Office
Receipt (OR) and Officer will get the OR Interview II
submit all the / Application form and
documents to the Requirements and
LCRO then get the advise to wait for
Personal Copy of approval of petition for
Petition for Change of change of first name
Gender / Sex Form from PSA Legal
Division
TOTAL 2-3 Months

Note: Processing of Petitions for Change of Gender / Sex Correction and Correction of Date & Month of Birth
of is qualified for multi-stage evaluation & Processing. All incomplete data / requirements will not be accepted.
Only documents with official receipt will be processed

7. REPUBLIC ACT No. 9255

Affidavit to use the surname of the father & Affidavit of Paternity

Republic Act No. 9255: (An Act Allowing Illegitimate Children to Use the Surname of their Father,
amending for the Purpose Article 176 of Executive Order No. 209, Otherwise Known as the “Family
Code of the Philippines”) was signed by President Gloria Macapagal Arroyo on 4 February 2004 and took
effect on 19 March 2004, fifteen days after its publication in newspapers of general circulation on 4 March
2004. This law is a consolidation of House Bill No. 44371 and Senate Bill No. 25102 of the Twelfth
Congress of the Philippines.

SCOPE AND COVERAGE

The Revised IRR shall apply to all illegitimate children born on or after 19 March 2004, the effectivity of
R.A. No. 9255. This includes all unregistered births and registered births under the surname of the mother.
Illegitimate children born on 3 August 1988 to 18 March 2004 may still be acknowledged by the
father through an Affidavit of Admission of Paternity (AAP) or Private Handwritten Instrument (PHI) but
cannot use the surname of the father under Republic Act No. 9255. However, a petition in court may be filed
in order that the child can use the surname of the father. However, for COLBs of illegitimate children born
on 3 August 1988 to 18 March 2004 which were processed based on AO No. 1 Series of 2004 of RA 9255
prior to the issuance of this revised IRR, are considered valid.

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 Marikina Citizen’s Charter

Office or Division City Civil Registry Office – Window 5

Classification: Complex Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: All illegitimate children born on or after 19 March 2004, the effectivity of R.A. No.
9255. This includes all unregistered births and registered births under the surname of
the mother. Illegitimate children born on 3 August 1988 to 18 March 2004 may still
be acknowledged by the father through an Affidavit of Admission of Paternity
(AAP) or Private Handwritten Instrument (PHI) but cannot use the surname of the father
under Republic Act No. 9255. However, a petition in court may be filed in order that the
child can use the surname of the father. However, for COLBs of illegitimate children
born on 3 August 1988 to 18 March 2004 which were processed based on AO No. 1
Series of 2004 of RA 9255 prior to the issuance of this revised IRR, are considered
valid.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA Birth Certificate Philippine Statistic Authority (PSA)
(1 Original & 3 photocopies)
Affidavit to Use the Surname of the Father (3 Public Attorney's Office, Law Offices, Hall of Justice;
Original Copies, Typewritten, Notarized)
• signed by the MOTHER
(if Child is 7 years old below)
• sign by the CHILD
(if Child is 7 years old and above)
• sign by Document Owner
(if Child is 18 years old and Above)
Attestation executed by the mother (if Civil Registry Office
the child is 7 years old to 17 years old)
If Father is UNKNOWN in
Birth Certificate of Child
• Two (2) sets of Blank Birth Certificate Form Civil Registry Office
(Municipal Form 102)
• One (1) set signed by the father in ITEM #
22 (INFORMANT) signature only
• Affidavit of Paternity (Signed by FATHER Public Attorney's Office, Law Offices, Hall of Justice;
of child, 3 Original Copies, Typewritten,
Notarized)
FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME PERSON
1. Proceed to 1. Receives
LCRO and submit Requirements for AUSF
all the & Affidavit of Paternity
requirements 2.Check completeness Assistant
of entries and None Registration
attachment Officer
3. If Complete, give
Order of Payment to 15 Working Days
client
*If Release date
2. Proceed to the 2. The Treasury Office Registration fee
falls on a holiday,
treasurer’s office will issue Official Receipt Php 300.00
the next working
for payment
day; if it falls on
Acknowledgement Collector
Saturday or
of Paternity City Treasurer's
Sunday, release
Php 300.00 Office
shall be on a
Monday
Certified Copy
Php 150.00
3.Bring the Official 3. Once Paid, the Civil
Receipt (OR) to Registrar personnel will Assistant
the LCRO Window give Claim Stub None Registration
5, then get a claim indicating the date of Officer
stub release
TOTAL 15 Working Days

Note: Republic Act 9255 with Affidavit of Paternity is qualified for multi-stage evaluation & Processing. All
incomplete data / requirements will not be accepted. Only documents with official receipt will be processed

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8. Legitimation with Admission of Paternity

Legitimation is a remedy by means of which those who in fact were not born in wedlock and should,
therefore, be considered illegitimate, are, by fiction, considered legitimate, it being supposed that they were
born when their parents were already validly married.

Is the act of providing legitimacy status to an illegitimate child through subsequent marriage of the parents,
provided that there were no legal impediments when the child was conceived and born.

Who are considered illegitimate children?

The following are illegitimate children:

1. Children born to couples who are not legally married or of common-law marriages;
2. Children born of incestuous marriages;
3. Children born bigamous marriages;
4. Children born of adulterous relations between parents;
5. Children born of marriages void for reason of public policy under Art 38 of the Family Code;
6. Children born of couples below 18, whether there are married (which married is void) or not; and
7. Children born of other void marriages under Art. 15 unless otherwise provided. (OCRG Cir. No. 89-13
dated July 17, 1989)

Office or Division City Civil Registry Office – Window 5

Classification: Complex Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: All illegitimate children born out of wedlock, provided that there were no
legal impediments when the child was conceived and born.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Parents should be 18 years old at the time of Clients
birth of the child
PSA Birth Certificate Philippine Statistic Authority (PSA)
(1 Original & 3 photocopies)
PSA Marriage Certificate of Parent (1 Original Philippine Statistic Authority (PSA)
& 3 Photocopies)
PSA Certificate of No Marriage Record Philippine Statistic Authority (PSA)
(CENOMAR) of both Parents (1 Original & 3
Photocopies)
Deed of Legitimation or Joint Public Attorney's Office, Law Offices, Hall of Justice;
Affidavit of Legitimation
(3 Original Copies, Typewritten, Notarized,
Signed by both Parents)
If Father is UNKNOWN in
Birth Certificate of Child
• Two (2) sets of Blank Birth Certificate Civil Registry Office
Form (Municipal Form
102)
• One (1) set signed by the father in
ITEM # 22 (INFORMANT) signature
only
• Affidavit of Paternity (Signed by
FATHER of child, 3 Original Copies,
Typewritten, Notarized) Public Attorney's Office, Law Offices, Hall of Justice;

PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
TIME PERSON
1. Proceed to 1. Receives 30 Working Days
LCRO and Requirements
submit all the 2.Check *If Release date Assistant
None
requirements completeness of falls on a holiday, Registration Officer
entries and the next working
attachment day; if it falls on

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 Marikina Citizen’s Charter
3. If Complete, give Saturday or
Order of Payment to Sunday, release
client shall be on a
2. Proceed to 2. The Treasury Legitimation fee Monday
the treasurer’s Office will issue Php 250.00
office for Official Receipt
payment Collector
Certified copy fee
City Treasurer's
Php 150.00
Office
Verification fee
Php 50.00
3.Bring the 3. Once Paid, the
Official Receipt Civil Registrar
(OR) to the personnel will give
LCRO Window Claim Stub indicating Assistant
None
5, then get a the date of release Registration Officer
claim stub

TOTAL 30 Working Days

Note: Legitimation with Affidavit of Paternity is qualified for multi-stage evaluation & Processing. All incomplete
data / requirements will not be accepted. Only documents with official receipt will be processed

9. Legitimation with Republic Act No. 9858

ACT OF PROVIDING LEGITIMATION OF CHILDREN BORN TO PARENTS BELOW MARRYING AGE

REPUBLIC ACT NO. 9858 entitled an act of Providing for the Legitimation of Children Born to Parents
Below Marrying Age, Amending for the Purpose the Family Code of the Philippines.

This rule shall apply to all children conceived and born outside of marriage of parents who, at the time of
conception of the child, were not disqualified by any impediment to marry each other, or were so disqualified
only because either or both of them were below eighteen (18) years of age.

Office or Division City Civil Registry Office – Window 5

Classification: Complex Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: All children conceived and born outside of marriage of parents who, at the time of
conception of the child, were not disqualified by any impediment to marry each other, or
were so disqualified only because either or both of them were below eighteen (18)
years of age.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Either of the parents is below 18 years old at Clients
the time of the conception of the child
PSA Birth Certificate Philippine Statistic Authority (PSA)
(1 Original & 3 photocopies)
PSA Marriage Certificate of Parent Philippine Statistic Authority (PSA)
(1 Original & 3 Photocopies)
PSA Certificate of No Marriage Record Philippine Statistic Authority (PSA)
(CENOMAR) of both Parents
(1 Original & 3 Photocopies)
Deed of Legitimation or Joint Public Attorney's Office, Law Offices, Hall of Justice;
Affidavit of Legitimation
(3 Original Copies, Typewritten, Notarized,
Signed by both Parents)
Joint Supplemental Affidavit stating the Public Attorney's Office, Law Offices, Hall of Justice;
minority of the father / mother at the time of
conception of the child (3 Original Copies,
Typewritten, Notarized, signed both parents).

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If Father is UNKNOWN in
Birth Certificate of Child
• Two (2) sets of Blank Birth Certificate Civil Registry Office
Form (Municipal Form 102)
• One (1) set signed by the father in
ITEM # 22 (INFORMANT) signature
only
• Affidavit of Paternity (Signed by Public Attorney's Office, Law Offices, Hall of Justice;
FATHER of child, 3 Original Copies,
Typewritten, Notarized)
FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME PERSON
1. Proceed to 1. Receives
LCRO and submit Requirements
all the 2.Check completeness of Assistant
requirements entries and attachment None Registration
3. If Complete, give Officer
Order of Payment to
client
2. Proceed to the 2. The Treasury Office Legitimation fee 30 Working Days
treasurer’s office will issue Official Receipt Php 250.00
for payment *If Release date
Certified copy falls on a holiday,
the next working Collector
fee Php
day; if it falls on City Treasurer's
150.00
Saturday or Office
Verification fee Sunday, release
Php 50.00 shall be on a
Monday
3.Bring the Official 3. Once Paid, the Civil
Receipt (OR) to Registrar personnel will
the LCRO Window give Claim Stub Assistant
5, then get a claim indicating the date of None Registration
stub release Officer

TOTAL 1 month

Note: Legitimation with Republic Act 9848 is qualified for multi-stage evaluation & Processing. All incomplete
data / requirements will not be accepted. Only documents with official receipt will be processed

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10. SUPPLEMENTAL REPORT

Supplemental report is done when an entry is missing in the birth certificate of a person. Maximum of 2
missing entries only for supplemental report.

Office or Division City Civil Registry Office – Window 5

Classification: Complex Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: Parents/document owners/ Attorneys-in-Fact who have discrepancies in the Certificate
of Live Birth
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PSA Birth Certificate Philippine Statistic Authority (PSA)
(1 Original & 3 photocopies)
Affidavit of Supplemental Report Public Attorney's Office, Law Offices, Hall of Justice;
2 sets blank Birth Certificate Form (Municipal Civil Registry Office
Form 102; One (1) set signed by the affiant in
ITEM # 22 (INFORMANT) Signature only
Documents showing the correct entry/entries
upon which the correction shall be based. All
must be presented in original/certified true
copies to be submitted (2 photocopies):
• Baptismal Certificate Place of baptism;
• School Records Form 137/138 School of Client;
• Voter’s Affidavit / VRR Comelec;
• SSS E1 Record SSS;
• GSIS Service Record GSIS;
• Phil Health Membership Record Phil health
• Pag-Ibig Membership Record Pag ibig
Hospital or Clinic or Office Record
• Medical or Business Record
Place of Marriage /PSA
• Certificate of Marriage
Place of Birth / PSA
• Certificate of Live Birth of Child LTO
• Drivers License Post Office
• Postal ID PRC
• PRC ID DFA
• Passport BIR
• Income Tax Return (TIN)
• Insurance Policy
• Other Government Issued ID
*NOTE: A processor will determine applicable
documents
FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME PERSON
1. Proceed to 1. Receives
LCRO and submit Requirements
all the 2.Check completeness of Assistant
requirements entries and attachment None Registration
5 Working Days
3. If Complete, give Officer
Order of Payment to *If Release date
client falls on a holiday,
2. Proceed to the 2. The Treasury Office Supplemental the next working Collector
treasurer’s office will issue Official Receipt Report fee day; if it falls on City Treasurer's
for payment Php150.00 Saturday or Office
Sunday, release
3.Bring the Official 3. Once Paid, the Civil None shall be on a Administrative
Receipt (OR) to Registrar personnel will Monday Aide III
the LCRO Window give Claim Stub City Civil Registry
5, then get a claim indicating the date of Office
stub release
TOTAL 5 working days

Note: Supplemental Report is qualified for multi-stage evaluation & Processing. All incomplete data/
requirements will not be accepted. Only documents with official receipt will be processed.

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11. FOUNDLING

Foundling is a deserted or abandoned infant or a child found, with parents, guardian, or relatives being
unknown, or a child committed in an orphanage or charitable or similar institution with unknown facts of birth
and parentage.

Reglementary Period and Place of Registration

Registration of the foundling in the Office of the Civil Registrar of the city/ municipality where the child was
found shall be made by the finder/ charitable institution within thirty (30) days from the date of finding/
commitment of the child. Any report made after the 30-day period shall be considered late, and the
concerned party shall be required to state in a sworn statement the circumstances that caused the late
reporting to the civil registrar.
Persons Responsible to Report the Event
The finder shall report the case to the Barangay Captain of the place where the foundling was found, or to
the police headquarters, whichever is nearer or convenient to the finder. When the report is duly noted, the
finder shall commit the child to the care of the Department of Social Welfare and Development or to a duly
licensed orphanage or charitable or similar institution.

If the finder is awarded the custody of the foundling, he shall give name for the child and shall report the
same to the civil registrar of the city/ municipality where the child was found. Otherwise, the giving of name
of the child and its registration as foundling shall be the responsibility of the institution where the child was
committed.
Office/Division: CITY CIVIL REGISTRY OFFICE
Classification: Complex Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: Deserted or abandoned infant or a child found, with parents, guardian, or relatives
being unknown, or a child committed in an orphanage or charitable or similar
institution with unknown facts of birth and parentage.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
One (1) month after the child is found client
Duly accomplished Certificate of City Civil Registry Office
Foundling
Affidavit executed by finder stating details Public Attorney's Office, Law Offices, Hall of Justice;
surrounding the finding of the child
Police Report/Clearance Police
Barangay report/blotter Barangay
DSWD Certification of Foundling DSWD
Affidavit for Late Registration (If Public Attorney's Office, Law Offices, Hall of Justice;
late registered)
AGENCY FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS
ACTIONS PAID TIME PERSON
1. Proceed to LCRO 1. Receives 5 Working Days
and submit all the Requirements *If Release date
requirements 2.Check falls on a holiday,
completeness of the next working
Registration Officer
entries and None day; if it falls on
II
attachment Saturday or
Sunday, release
3. If Complete,
shall be on a
give claim stub
Monday
TOTAL 5 days
Note: Foundling is qualified for multi-stage evaluation & Processing. All incomplete data / requirements will not
be accepted.

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12. COURT DECREES

Ten (10) days after issuance of Finality of decision from the court, client must file the said finality to the City
Civil Registry Office.

Types of Court Decrees:

A. Adoption
B. Annulment
C. Legal Separation
D. Divorce
E. Emancipation of Minor
F. Decision of Acknowledgement of Natural Children
G. Decision on Paternity Filiations
H. Guardianship
I. Alias
J. Naturalization

Office or Division City Civil Registry Office – Window 5

Classification: Complex Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: Parents/document owners / Attorneys-in-Fact from the Requesting Office /
Organization/Group
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Registration from the Civil Registry Civil Registry Office
Office where the court is located
Certified True Copy of the Decision Court / MTC / RTC / Supreme Court
(2 Original Certified Copy From Court &
2 Photocopy of Original Certified from Court)
Certified True Copy of Finality Court / MTC / RTC / Supreme Court
(2 Original Certified Copy From Court &
2 Photocopy of Original Certified from Court)
PSA copy of document to be amended Philippine Statistic Authority (PSA)
(Birth, Marriage and Death Certificate)
1 Original 2 Photocopies)
Additional requirements for Adoption * Civil Registry Office
Two (2) sets Blank birth certificate form
(If child is registered at the Civil Registry Office of
Marikina)
FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME PERSON
1. Proceed to 1. Receives Requirements
LCRO and submit
all the 2.Check completeness of Assistant
requirements entries and attachment None Registration
Officer
3. If Complete, give Order of
5 Working Days
Payment to client
2. Proceed to the 2. The Treasury Office will Court Decree *If Release date
treasurer’s office issue Official Receipt Registration falls on a holiday,
for payment Fee the next working
Collector
Php 1,000.00 day; if it falls on
City Treasurer's
Saturday or
Office
Certified True Sunday, release
Copy Fee shall be on a
Php 500.00 Monday
3.Bring the Official 3. Once Paid, the Civil
Administrative
Receipt (OR) to Registrar personnel will give
Aide III
the LCRO Window Claim Stub indicating the None
City Civil Registry
5, then get a claim date of release
Office
stub
TOTAL 5 working days
Note: Court Decrees is qualified for multi-stage evaluation & Processing. All incomplete data / requirements
will not be accepted. Only documents with official receipt will be processed.

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13. Endorsement and Advance Copy to Philippines Statistics Authority (PSA)

Office or Division City Civil Registry Office – Window 5

Classification: Simple Transactions
Type of G2C – Government to Client
Transaction:
Who may avail: Parents / Document owners / Attorneys-in-Fact from the Requesting Office /
Organization / Group.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
FOR ADVANCE COPY DOCUMENT. Civil Registry Office
* OCRG copy of Birth / Marriage & Death is not
yet submitted to PSA
FOR ENDORSEMENT
*Feed Back Form from PSA
(original & 3 photocopies) Philippine Statistic Authority (PSA)
* Documents to be endorsed
(original & 3 photocopies) Client
FEES TO BE PROCESSING RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME PERSON
1. Proceed to 1. Receives Requirements
LCRO and 15 minutes
submit all the 2.Check completeness of None Administrative
requirements entries and attachment Aide III
3. If Complete, give Order
of Payment to client
2. Proceed to the 2. The Treasury Office will Certified True
Collector
treasurer’s office for issue Official Receipt Copy Fee
City Treasurer's
payment Php 150.00
Office
3.Bring the Official 3. Once Paid, the Civil
Receipt (OR) and Registrar personnel will
claim the give the document to be
documents endorse to client and Administrative
None
advise to go to PSA East Aide III
Avenue QC, to get the PSA
copy document.
TOTAL 15 minutes
Note: Advance copy & Endorsement are qualified for multi-stage evaluation & Processing. All incomplete data
/requirements will not be accepted. Only documents with official receipt will be processed.

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 Marikina Citizen’s Charter

FEEDBACK AND COMPLAINT MECHANISM

How to send feedback Accomplish our Service Experience Survey (SES) Form available at the
Public Assistance and Complaints Desk and put it at its designated drop
box.
Clients can also direct their feedback to the office via the following:
• Telephone Number:
Civil Registry Office: 8646-0373
City Personnel Office 8646-0365 /8646-2360 local 205
• E-mail Address: lcrmarikina@gmail.com
How feedbacks are processed Once the feedback is received, it will be evaluated and endorsed to the
concerned person or division for appropriate action.

The concerned division or person would address the complaint and

provides feedback.

The answer of the concerned division or person is then relayed to the

client.
How complaints are processed The Public Assistance and Complaints Desk (PACD) Officer evaluates the
complaint, then interviews the client and provides information on the
complaint procedure.

The complaint is then endorsed to the concerned division or person for

appropriate action.

The concerned division or person addresses the complaint and provides

feedback.

The Public Assistance and Complaints Desk (PACD) Officer mails/emails

the report on action taken to the client.
Contact Information of City Civil CCRD: lcrmarikina@gmail.com
Registry Department (CCRD), 8646-0373
Presidential Complaints Center PCC: 8888
(PCC) of the Office of the CCB: 0908-881-6565
President, and Contact Center
ng Bayan (CCB) of the Civil
Service Commission

Office Address Contact Information

Mayor's Office 2/F Marikina City Hall Building, Sta Elena, 682-9279 / 646-5277 /
Marikina City 646-1634 / 682-9281 /
646-2360
Personnel Office 2/F Marikina City Hall Building, Sta Elena, 646-0365
Marikina City
City Civil Registry Office 2/F Marikina City Hall Building, Sta Elena, 646-0373
Marikina City
Anti-Red Tape Authority G/F HPGV Bldg., 395 Sen. Gil Puyat 8478-5091
Avenue, Makati City 8478-5093
8478-5099

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