SOP –Housekeeping
SOP Number: HK - 1
Department: Housekeeping – General
Date Issued: 18th October 2021
Time to Train: 35 Minutes
Remove room service equipment's from room:
Pickup all room service equipment and move it to the floor pantry.
Move the room service cart / trolley to the floor pantry.
Inform the room service / IRD department to clear the trays / trolley from guest room /
floor pantry.
Never place the room service trays or trolleys on the guest corridor or the service
elevator.
Removing rubbish:
Collect recyclable items such as (Newspapers / Aluminum cans, glass bottles, News
paper bags etc.) and place them either in the bag or on the floor pantry.
Empty the waste paper basket and ashtray on to the garbage bag.
Pick up all the rubbish and put it in the rubbish bag.
All rubbish removed from room upon entering that room, and placed in rubbish bag on
trolley.
Extra care should be taken with broken glass, razor etc.
Remove all disposal items like ash, cigarette buds etc. into the dustbin.
Keep ashtrays and glassware under washbasin tap to wash.
With lukewarm water and teepol, clean the ashtrays and glassware with the help of
sponge.
Wash liberally with water.
Wipe with a lint free cloth.
After drying, place back the items in the appropriate place.
Ashtrays and glassware are spotless and clean.
Use a dry tissue to collect hair from the vanity, toilet, bath tub and floor.
Do not throw away any guest property that may be wrapped in a tissue.
Cleaning of ashtrays and glassware.
Collect all ashtrays and glassware.
Emptying dirty linen:
Remove any guest clothing from the bed and neatly lay it across the back of the chair.
If there is any personal items on the bed then remove them and place it neatly on the
table.
If it’s a departure dirty room then if you find any guest items and record the same as lost
and found item.
Remove all dirty linen from the room and put everything in the space provided for storing
soiled linen in the R/A trolley.
When the dirty linen is at level with the top of the trolley, empty the linen and collect in
the pantry.
All the dirty linen removed from room and put in linen bag in the trolley.
Do not use guest linen and towels for cleaning the guest rooms.
Dusting doors and windows:
From your caddy basket take a duster.
Fold duster into four folds.
Sprinkle with dusting solution and dust inside and outside of each door, frame and
wooden window frames.
For areas which cannot be reached use a feather duster and remove the dust and cobwebs.
Dusting mirrors and fixtures:
If mirrors are having wooden panels then dust them.
Wipe the mirrors with a damp cloth / sponge.
Wipe them again with a clean dry cloth from top to bottom
Dust the picture frames with the dusting cloth and Wipe them again with a cloth sprayed
with surface cleaner to give a polished finish.
Dusting dressing table and night stands:
Wipe the side, front, edges and top using dusting cloth.
Open the drawer and wipe inside in case of departure room.
Polish all surfaces using a cloth sprayed with surface cleaner solution.
Wipe and disinfect the telephone:
Pick up the receiver and listen for the dial tone.
Report any issues found on the telephone to the engineering department.
Spray disinfectant on the wiping cloth and wipe the mouthpiece and earphone.
Repeat the same steps on other room and bathroom telephones.
Dusting furniture’s:
Remove any items on the table.
Wipe the table surface with a wiping cloth sprayed with surface cleaner.
Start cleaning from the top and work towards the base and legs of the table.
Dust and wipe all chairs.
Dust all lamp shades and other fittings.
Dusting LCD TV, I-Pod dock and Alarm clock:
Turn off the TV, as it is easier to spot the dirt on the black surface.
For cleaning the LCD screen use, use a soft, clean, lint free, dry cloth or a microfiber.
Never use Never use cleaning fluids, wax, or chemicals to clean the LCD screen.
Wipe the frames of the TV with the same cloth.
Use a microfiber cloth to clean other electronic gadgets in the room.
General dusting Tips:
Wipe gently removing dusts and fingerprints.
High dusting that cannot be reached with cloth is with a feather brush.
Dusting is done with A/c on and main door open for aeration of room.
All areas are dusted with duster or feather brush whatever appropriate.
Bed Making:
Remove soiled bed linen from the bed.
Look at the mattress pad / mattress protector to see if it is stained, torn or damaged. If it is
not straightening it and make sure the mattress and box spring are even.
Always adjust the mattress with your leg and not with your back to avoid any injuries.
If the mattress pad is stained, then remove it.
Get a clean mattress pad and place it on the mattress:
Lay the fresh pad on the bed.
Unfold the pad right-side up and spread it evenly over the center of the bed.
Smooth out any wrinkles.
Mattress pads / mattress protector comes in different size, be sure to use the correct size.
Make sure you have the correct size sheets.
Do not use a stained or torn sheet. Place them immediately in your solid linen bag.
Take three fresh sheets and 04 pillow cover / slips as per the bed size.
Making the bed:
Pull the bed a little away from the headboard.
Spread the 1st bed sheet and tuck the bottom side of the bed except for the four corners.
Take the loose end of the sheet, about a foot from the corner at the head of the bed and
pull it straight out, foaming a flap. Pull up the flap so it is flat.
Tuck in the free part of the corner.
Pull the flap out toward you and down over the side of the bed. Tuck the flap in.
Move to the corner at the foot of the bed on the same side of the bed and repeat the
procedure.
Spread the second sheet the wrong side up, from the edge of mattress.
Put Quilt 6” lower than the 2nd sheet.
Spread the third sheet over the quilt.
Fold the second sheet above the quilt and the third sheet and make a fold approximately
6” to 8”.
Tightly tuck the sheets under the mattress.
Go towards the foot of the bed and tightly tuck the second sheet, quilt and third sheet
together.
Maître the corners.
Inset the pillows into the new pillowcase and tuck in the loose ends.
Repeat this process for the other pillows.
Place the pillow on the bed with the tucked edges facing the center and the tucked flaps
on the other side of the pillows.
Position the bedspread on the bed with equal amounts hanging over both sides and the
foot of the bed.
Report to the supervisor if you notice stains or tears in the bedspread.
Smooth the bedspread over the pillows to the head of the bed.
Tuck the remaining of the bedspread under the front edge of the pillows.
Smooth the surface of the bed.
Check the bedspread for evenness on both sides.
Push back bed towards the side of headboard in the exact position.
All the four corners of the bed is mitered properly. Bed linen is stain free and properly
pressed. Bed has to be firm.
Distance of the pillow from Headboard to the fold of the bed is approximately 20”.
