Urban Outfitters (20-10-2023 18:38:54): Hi Vere I'm the UO Chat Bot 😎
Urban Outfitters (20-10-2023 18:38:55): This chat conversation may be monitored or
recorded by Urban Outfitters or its partners or third-party vendors. This sharing
and retention of information helps us enhance your user experience and maintain the
quality of our products and services.
Urban Outfitters (20-10-2023 18:38:56): You are consenting by continuing with this
interaction.
Urban Outfitters (20-10-2023 18:38:58): Are you inquiring about your order placed
on 10-13-2023 that included iets frans... Grey Harri Baggy Joggers Grey - S that
has a status of 'Delivered'?
Urban Outfitters (20-10-2023 18:38:59): Button Selections:
Yes
No
null (20-10-2023 18:39:18): Yes
Urban Outfitters (20-10-2023 18:39:21): Looks like we split your order to get it to
you as soon as we can! Which tracking number would you like more information on?
Urban Outfitters (20-10-2023 18:39:23): Menu Options:
1Z410Y336860002512
- iets frans... Black Harri Wide Leg Jogger
UO023276635
- iets frans...Ecru Big Embroidered T-Shirt
View All Packages
null (20-10-2023 18:39:31): 1Z410Y336860002512
- iets frans... Black Harri Wide Leg Jogger
Urban Outfitters (20-10-2023 18:39:36): Your package has been marked as delivered
by the carrier! If you are unable to locate it, please check your safe places and
with your neighbours.
Urban Outfitters (20-10-2023 18:39:37): For the most up to date information, please
refer to your order history, using the following link.
Urban Outfitters (20-10-2023 18:39:38): urbanoutfitters.com/en-gb/order/TP40937988?
customerZipCode=6419CL&utm_campaign=order_confirmation&utm_source=transact&utm_medi
um=email&utm_content=order-number
Urban Outfitters (20-10-2023 18:39:40): Were you able to get what you needed?
Urban Outfitters (20-10-2023 18:39:41): Button Selections:
Yes
No
null (20-10-2023 18:39:53): No
Urban Outfitters (20-10-2023 18:39:55): Sorry to hear that! If there's something
else I can help you with, please select from the menu below.
Urban Outfitters (20-10-2023 18:39:56): Menu Options:
Check Order Status
Change or Cancel Order
Help with Order Issues
Returns & Exchanges
Connect with an agent
null (20-10-2023 18:40:03): Help with Order Issues
Urban Outfitters (20-10-2023 18:40:06): Sorry to hear you're having trouble with
your order.
Urban Outfitters (20-10-2023 18:40:07): Which of the following are you
experiencing?
Urban Outfitters (20-10-2023 18:40:09): Menu Options:
I received a damaged item
I received the wrong item
My item is on backorder
Other order issue
null (20-10-2023 18:40:13): I received a damaged item
Urban Outfitters (20-10-2023 18:40:14): Sorry to hear that your order arrived in
less than perfect condition! Would you like to start the process of returning this
item?
Urban Outfitters (20-10-2023 18:40:16): Button Selections:
Yes
No
null (20-10-2023 18:40:32): Yes
Urban Outfitters (20-10-2023 18:40:33): What would you like to do?
Urban Outfitters (20-10-2023 18:40:35): Menu Options:
Start an Online Return
Review Our Return Policy
null (20-10-2023 18:40:39): Start an Online Return
Urban Outfitters (20-10-2023 18:40:40): Let's see… did you buy your items in a
store or online?
Urban Outfitters (20-10-2023 18:40:42): Menu Options:
In a Store
Online
null (20-10-2023 18:40:43): Online
Urban Outfitters (20-10-2023 18:40:44): Ok, where are you located?
Urban Outfitters (20-10-2023 18:40:46): Menu Options:
United Kingdom
Germany
Spain
Other
null (20-10-2023 18:40:48): Other
Urban Outfitters (20-10-2023 18:40:49): Got it. You can return any unworn/unwashed
items to us within 30 days of your delivery date. We currently only provide free
returns in the UK and Germany.
Urban Outfitters (20-10-2023 18:40:51): To return an item(s) you will need to post
your return, using your preferred international shipping courier, to the address
below.
Urban Outfitters (20-10-2023 18:40:52): Urban Outfitters Returns
URBN UK Ltd Unit 3
Forli Strada
Alwalton
PE7 3HH
Urban Outfitters (20-10-2023 18:40:53): To see our return policy and information on
taxes and duties for international orders, go here:
https://www.urbanoutfitters.com/en-gb/help/return-policy
Urban Outfitters (20-10-2023 18:40:55): Were you able to get what you needed?
Urban Outfitters (20-10-2023 18:40:56): Button Selections:
Yes
No
null (20-10-2023 18:40:58): No
Urban Outfitters (20-10-2023 18:41:00): Sorry to hear that! If there's something
else I can help you with, please select from the menu below.
Urban Outfitters (20-10-2023 18:41:01): Menu Options:
Check Order Status
Change or Cancel Order
Help with Order Issues
Returns & Exchanges
Connect with an agent
null (20-10-2023 18:41:08): Help with Order Issues
Urban Outfitters (20-10-2023 18:41:09): Sorry to hear you're having trouble with
your order.
Urban Outfitters (20-10-2023 18:41:11): Which of the following are you
experiencing?
Urban Outfitters (20-10-2023 18:41:12): Menu Options:
I received a damaged item
I received the wrong item
My item is on backorder
Other order issue
null (20-10-2023 18:41:14): I received a damaged item
Urban Outfitters (20-10-2023 18:41:16): Sorry to hear that your order arrived in
less than perfect condition! Would you like to start the process of returning this
item?
Urban Outfitters (20-10-2023 18:41:17): Button Selections:
Yes
No
null (20-10-2023 18:41:19): No
Urban Outfitters (20-10-2023 18:41:21): Okay. Would you like to connect with an
agent regarding your damaged item?
Urban Outfitters (20-10-2023 18:41:22): Button Selections:
Yes
No
null (20-10-2023 18:41:32): Yes
Urban Outfitters (20-10-2023 18:41:34): Let's see if any agents are currently
available to assist you...
Urban Outfitters (20-10-2023 18:41:36): Looks like our agents are not currently
available.
Urban Outfitters (20-10-2023 18:41:37): Here's the email I collected:
verehuynen@ziggo.nl
Is this correct?
Urban Outfitters (20-10-2023 18:41:38): Button Selections:
Yes
No
null (20-10-2023 18:41:41): Yes
Urban Outfitters (20-10-2023 18:41:43): Please provide any other details about your
issue/question for our agents to swiftly resolve your issue.
null (20-10-2023 18:42:16): Dear Urban Outfitters,
I recently purchased some sweatpants en shirts from your online store.
I have noticed that there is a hole in the back of one pair of sweatpants (iets
frans... Grey Harri Baggy Joggers Style No. 0221347820040). I have taken some
pictures of the hole, but I am unable to insert them in this chat.
Please contact me back so we can find a solution for this problem.
Kind regards, Vere Huynen
Urban Outfitters (20-10-2023 18:42:18): Great, we'll get this forwarded to our
agents to review.
Urban Outfitters (20-10-2023 18:42:20): A case has been logged for you and a
representative will be following up with you in the next 1 to 2 business days.
Urban Outfitters (20-10-2023 18:42:21): If you need further assistance, don’t
hesitate to reach out. Here are some alternative methods to contact us😊:
https://www.urbanoutfitters.com/help/contact-us
