INTERNAL
Job Description – Standard Chartered Bank
Role: Associate Relationship Manager - Employee Banking
Function: Consumer, Private and Business Banking (Retail Banking)
Location: Mumbai/Bangalore/ New Delhi/Chennai
Responsibilities
Acquiring, growing, and deepening Employee Banking customer relationships through effective Relationship
Management.
Acquiring new corporate relationships to meet the business objectives initiated by the respective country
Retail Clients business
Sourcing of accounts in existing and newly onboarded corporates to ensure widening of base and
strengthening of relationships
Market scoping of potential clients and Aggressive Sales call plans to acquire large prospective customers
through referrals.
Have complete knowledge of the client base in terms of the profile, demographics & psychographics, and
assets in the Bank and in other places
Maximize multiple product share across portfolio with Customer focus need-based selling
Fulfill corporate employees’ banking needs including payroll and other retail products
Ensure Operational quality - Error free customer application & documentation to meet onboarding and
regulatory guidelines
Generate new business to achieve defined targets in terms of no. of customers, volumes, and revenue for
the segment
Achieve the Targets set in terms of product mix
Achieve “best in class” productivity to maximize the efficacy of the sales process.
Achieve the budgeted cross sell targets.
Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
Processes
Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and
KYC.
Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction
immediately to the supervising officer.
Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and
comply with the same
Ensure compliance to all process notes and circulars issued from time to time.
Undertake accurate and timely processing of all customer instructions as per applicable processes/
circulars.
Understand the Bank’s mis-selling & sales policies as well as policies and procedures issued in relation to
ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same,
including highlighting any suspicious transactions as per guidelines.
Complete all requisite trainings on time
Contribute to the digital agenda with maximum focus on digital closure of product booking and deepening
Governance
Ensure compliance to all process notes and circulars issued from time to time.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and
business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance
with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
INTERNAL
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance
matters.
Competencies
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives
Courage
Stepping up to address difficult issues and saying what needs to be said.
Customer Focus
Building strong customer relationships and delivering customer-centric solutions
Instils Trust
Gaining the confidence and trust of others through honesty, integrity and authenticity.
Nimble Learning
Actively learning through experimentation when tackling new problems. Using both successes and failures as
a learning factor
Role Specific Technical Competencies
Understanding of processes
Ability to understand the processes of the Bank for effective client servicing.
