Business Administration and Finance Student’s Book CO) Office Orientation page 4 11. Bruce Larson Financial Director Human Resources Director Mrs Lucy Grant Mr Gerald Trent (4) Marketing managers Fancial supervisors Personnel Manager desk 4, thir first 5, 302 big 6. fax machine page 5 HR Department Marketing, fst floor (Operations Department CEO, third floor personal assistant Working with Vocabulary 5 1c Ba 5h 7d 99 bat 6e Bi Personal Assistant (PA) Personnel Manager Junior Administrative Assistant Production Team Leader Francial Supervisor ‘Accounts Assistant ‘Serior management 71.02b 3a 4b 5a 6a 7a 6 Catherine: Good morning, Mark. lke to take you around the Marketing Deparment and introduc you to my staf Mark: Thank you, Mrs Smith, (Catherine: Please call me Catharina. First, lat ma introducs you to my personal assistant, Jen Baker. Jen, this is Mark Hal. Marie: Nise to mect you, Jon. Jen Nice to mest you, 100, Mark: Catherine: Now I'd tke you to meet Ed Haris, one of ‘our marketing managers. He's in charge ‘of market research. Ed, this is Mark Hall, a new marketing manager. He'll be in ‘charge of producing promotional material Mark: Good morning, Ed. it's a pleasure to meet! you. Ex, Welcome, Mark. | look forward to working together. Catherine: Our third manager, Clare Jackson, is (on holiday right now, so you'll meet her when she gets back’ She's in charge of ‘customer relations, Maric re any members ofthe sales tear in the office today? Catherine: Well the reps are usually out of the office, ‘meeting customers, but thero’s a special ‘meeting in the office today, so you'll actualy get to know the whole team, Mark: Great, thank you Catherine. Catherine: My pleasure. Now, let's go to my office. ''d tke to cscuss the new catalogue with you. 1d 2b Se 4c 5a Finding Your Way page 6 1 214 4, leader 2. fourth 5. Mrs Cariyle 3. question 6. lovey 4.F 27 87 4F 5F 1. Mr Chandler's offee is on the fourth floor at the fond of the corridor. 4, Mrs Landy doesn't want anything to drink before the meetrg. 6. Amy's taking Mrs Landy to the top floor. Working with Vocabulary page 7 5 1. conference room 7. ‘kitchen 2. ground flocr 8. warehouse 3. toilet 9. car park 4. cafeteria 10, maintenance 5. top floor 11. stockroom 6. reception, lobby 610 2b ad 4a 12 Business Adminisration and Finance Stans Book Paoocopable © Burington Book m0cafeteria stockroom France Department 601, 603 warehouse CQ) Office Routines page 8 Vit 2F OT 4F BF OT 2 1. offs 4. taking 2. drink 5. hejoful 3, arrive page 9 41. vistors the visitors (they) come and go and who they're visting 3, office supplies 4, fle documents 5, ‘ype the agenda Working with Vocabulary 5 Tick: 2,3, 4,6,7 6102bd3b 4a 5b Ba ra 714b Bie 2a ad 4b 5c 2a ab 4a ‘Andrea: Can you come into my office please, Holle? Td like to discuss your tasks for today. Holle: Certainly. Andrea: Well fist of al, Jay Carter is arving at 11.00. I lice you to receive rim and show him ‘around before Fes meting with Arr, Hollie: Should I show him all the departments? ‘Andrea: No, just take him to Operations and Marketing, Holle: Is there anything ese? ‘Andrea: Yes, Arnold has prepared agendas for several meetings that are schedied for next month, Id lice you to type them and send them by ‘e-mail to the relevant people. I've attached a list of participants for each mesting Holle: Fine, I'l type the agendas and send them to al the portioipants, ‘Andrea: Next, 'm giving you the notes Aznold has prepared for his presentation nxt Thursday. Could you please orepare a presentation using PowerPoint? Hollie: No problem. Ill prepare the presentation today. Are these all the notes? > Answer Key ‘Andrea: Yes, they are. I'l ake a look at the presentation when you'te done. Finaly, ‘would you check the stockroom to $2 if we need to ordor anything? After you take the inventory, make me a fst of what we need and Ilorder the suppies this aftemoon, Holle: Sure I'l take care of everything Tick 1,3,6,8 Purchasing Office Equipment page 10 11, MrPreston 4, £177.22 2. No.hehasn'. 8. black and white 3.10 6. 15% discount 2 1, pink 4, 219.89 2) £8.00 5. 1469 3. 20 6. Perfect Page 1 412 4. wrting pads 2. stapler 5. 10 packets a. 12 Working with Vocabulary Ste 24 3d 4b be 6 1. photocopior 5. scanner 2: projector 6. shredder 3, aivcondiioner 7, fing cabinet 4. coat rack 8 waste paper bin Tic 2e af 44 5a 6b B 1. nnoutof 5. special ofer 2. payment 6. riniow on 3. discount T. quay 4, charged Using Voicemail page 12 11. new 4. messages 2. Kin (rom the 5. access number epartmeni) 6. contact Lucy Forbes 3. tong 2 1. send 4. offes 2 Isten 5. number 3. Orcouse 414 23 31 42 57 Working with Vocabulary page 13 Sid 2a 4b 4c Sf Ge 6 1. location 4, modity 2. replay 5 save 3. retrieve 6. review 7 Tk 1,3,5 12 [Business Adminiation and Finance Students Book Phaccopiable 00 Brligion Roo m0Julie: Tom, can you please help me record a couple (of outgoing messages? ‘Tom: Sure, Jule. First, enter your access code. Julle; Allright. "ve entered my access code. Now what? Dial 500" ‘500°. OK. Now prass 1 to record a daytime message or 2 to record a nighttime message. Have you got ‘a message ready? Julie: Yes, it’s right here. | wrote it yesterday ‘Tom: Fine! Allyou need to do is press the “Program” bbutton and begin speaking. When you have firished, press 3 to stop recording, Program” before | speak and 3 to stop recording. OX. That sounds easy enough How can | review my message? ‘Tom: Press 4 to review your message. Then if you want to change something, press 5 and you can modity the message. Julie: I'm not sure if my nighttime message is OK. | wate “This is Alan Hil Tours. Our offices are closed at the moment. Please call back between 9 am and 5 pm. For emergency situations, please press 111 now.” How does that sounc? Great! Really? Thanks, Tom. Sure, Call mo if you have ary probloms. 1b 2a 3c 4b 5C Using the Intranet page 14 1.1. structions for logging into the company intact 2. two 3. a username and password 4, Accept all logical answers, 5. mustn't 6. diferent times 21. read 4, room 2. writen 5. now 3. important 4 Tick: 1,2 Working with Vocabulary page 15 51. username 7. bod 2. password 8 cut 3. underine 9. copy 4, italics 40. paste 5. upper case letters 11. flow chart 6. lower case letters Answer Key 61.1 Ba Be 7h Oj 2b 4e 6d BI 109 Tid 2a %c 40 5d Handling Mail page 16 1.1. stamp each document with the correct date 2. itis documented in the mail log 3, Customer Service 4. Mrs Holmes 5. Human Resources . department 8, online 18.00 4. second class 4.1. F youcolect the mail rom the eutgoing mail basket in each department 2. F check thal the address includes the corract postcode 8, T weigh the envelopes and determine the postage 4, T use second class post unless the item rust reach its destination the next day 5, T all legal documents must be sent by registered mail Working with Vocabulary page 17 St.c 3, 2a 4 1.03 28 4 ah e 6 s s 7-1, Intemational me sender ccolect sort ‘Sam: Monica, can | ask you some questions about the incoming mail procedure’? Monica: Sure, Sam, what do you want 10 know? ‘Sam: Wel, basically what is the most efficient way to sort the mail? Monica: Id recommend dealing with regstered mai fret. Then you should sor the standard mail and leave the magazines and advertising material for ast. ‘Sam: OK, that sounds sensible. Can | Uirow the envelopes away after opening the leters? Monica: Yes, but check that you've emptied each envelope, and make sure the name and adress of the sender are on the letter. not, attach the envelope to the back of the ail log registered mal 7. 8 7. 8 6. 6 7. postcode letter ‘Sam: What happens if open a confidential letter by mistake? > [Busines Adminiation and Fiance Sudents Book Phascopiable 00 Burlington Roo 12 noMonica: If you accidentaty open a confidential (r personal letter, close it, write on the envelope, ‘opened in error’ and sign your initials. You can also apologise to the person the letter is addressed to. ‘Sam: What do | do fa letter should go to more than one director or department? Monica: In that casa, you should attach a routing sip to the letter. ‘Sam: What's a routing so? Monlea: Here, I'l show you. its a special form for istributing a lttor with a few recipionts. You list all the people or dapartments who should see the letter in this form, Each person who's read the latter ticks his or her name and passes it on to the next person (on the list. Ifthe letter is very important, Con't use the routing sip. Photocopy the letter and give a copy to each crector. ‘Sam: Thanks, Monica. You've been a great help. Tick: 1,3, 8,7 Using a Courier Service poge 18 11. DLT Eectronios 2. Birmingham, UK 3, 2nd February, 2013, 11.00 am 4, computer parts, 5. 179kg 6 12cm, 8cm 7. ke@p dry, Keep away from heat 8. 3rd February, 2013, 4,00 pm 2 1. oganising 4, file 2. box 5. cal 3. address page 19 4 1, Put the goods in a box. 2. Weigh and measure each package 3. Mako sre the recpion's adaress i writen oar 4. One cony 909s othe courier 5. Acoess the couriers webste .. /The webste has got updates on al the shipments. Working with Vocabulary Siac 2ab Sab 4 ab 6 1. this side up 3. handle with care 2. koop away from heat 4. keep dry 7-1. measure 5. wrap 2 bubble wrap 8._update 3. inspect 7. height 4. good condition 8B 1. signature 4. paperwork 2. parcel 5. incre 8. pick up Answer Key G) Shipping age 20 Reet pane Vata eee a Pee Ng Page 21 21, month 4, 2,000 2. 20% 5. smartphones 3. afew 4 1. They offer the best rates at the moment 1 2. They guarantee fast shipping, 3. The shipment was frae of damage. Working with Vocabulary 5 1. transports 6. intemational 2. goods T. boat 3. the sea 8. goods 4 siz0 9. prices 5, receives 10. an eatimated 6 1. onto 3. has come from 2. from 4. wallarve 7 1. compete 5. free of charge. 2) guarantee 6. loss 3. contact 7 reliable 4. ree of damage Mrs Sullivan: Good afternoon, Mr Bocker. This is ‘Mrs Sullvan, Shipping Operations ‘Manager at Wilson Mecrosystems International Good afternoon, Mrs Sulivan. How can| "help you? Mrs Sullivan: Ocean Shipoing has given us a quote fora shipment to the port of Algeciras, in Spain and I'm surprised we haven't been offered a discount. Mr Becker: I'm sory, Mrs Sulivan, but at the moment we can only offer a 20% discount on shipping orders over 1,200. Mrs Sullivan: But other shipping companies are offering better rates — with discounts (on shipping orders over £1,000. Mr Becker: Yes, but 'm quite sure those ‘companies don't guarantee fast shipping. As you know, Our tregnis are always delverad on time and free Of damage. 'm sure your customers. have never complained ebout our shipments. Loss or damage is never an Issue for companies who work with us. Mrs Sullivan: That's true. You are very reable, Stl, ther shipping companies are offering better rates, and also the possbilty of tracking shipments online. — > Mr Becker Busines Adminitation and Finance Sudents Book Phascopable 00 Burlington Roo 712 m0Mr Becker: We are working on an online tracking system at the moment, It should be ready next month, ‘Mrs Sullvan: Next month, rally? Mr Becker: Yes, and | really don't think anyone can compete with our excolont sanvico. (Mrs Sullvan: ‘Mr Becker, would it be possible to moet with you at your ofices to discuss our shipping requirements? Maye you can offer us better shipping rates if we guarantee certain shipping volume? I'm sure we can find a solution. Mr Becker: I'm traveling to Brussels tomorrow but Vlbe back next week. We can meet next Monday at my office if that’s OK for you. ‘Mrs Sullvan: Yes, next Monday sounds good. 1. quote 4. next month 2 20 5. his offce 3. fast shipping Import and Export Page 22 11. Connecting Buyers with Asian Manufactures. 2. offers you assistance in finding relable suppliers to match requirements, 8. Our personnel visit suppliers to ensure their professional standards. 4, Assistance in negotiations 5. Packaging solutions and shipping arrangements, 6. minimise costs ... means cheaper ... business 2-1. money 4. recommend 2. price 5. paperwork 3. diffcut Page 23 4 1. impor-expont 2. much money 3. buy 4. one or two 5. asourcing company Working with Vocabulary Sif 2a ae 4b 5d Be 6 1. stata business 5. ‘orsign 2. resale 8. advariage 3. ensure 7. requirements 4. trade 8. shipping arangoments 7 1. minimise costs 5. sourcing 2 tunabusness 6. secure trarsactors 3. negotiations 7. follow-up 4. trust 8. manage risk Answer Key @) Receiving Calls page 24 11. Always answer a call before the thi ring, 2. Greet caters by introducing yourself and your organisation. 8. Always ask for permission to put a caller on hoi 4, Tall the caller who you're transferring them to land announce the celler to that person. 8. Ameesage must include ... the date and time of the cal. 6. Botore ending the call, make sure you've answered all the caller's questions. 2-1, manager 4. Of course 2. company 5. phone 3. fax 41F 2F OF 4T 5,08 Working with Vocabulary page 25 5tb2b Sa 4a 5a 6b 7a 6 4. speak clearly 2. introduce 3. hang up 4. avoid 6. retum your call 6. greet 7. ask for permission 8. create a positive imoression fing 5, lineis buy ‘renaly tone 6. professionally call you back 7. transfer cals urgent 8. pleasant Phone call1: Robert: Good morning, L Brothers, Robert Martin ‘speaking. How can |help you? ‘Susan: This fs Susan Peters. Can | speak to Mrs Stevens, please? Robert: I'm afraid she's out at the moment. Cant take a message? ‘Susanz Yes, could you ask her to call me at 0117. '555-14277 | have to tak to her about the ‘Taylor contrac. i's quite urgent. ober s that u11/-899-142/7 ‘Susan: Yes, and my name is Susan Peters, rm the lawyer whos handing the Taylor contract Robert: OK, Ms Peters, I'l make sure Mrs Stevens {gels your message as soon as possibe. ‘Susan; ‘Thank you, bye Robert: Have a rice dey. Bye. ain 12 [Business Adminiation and Fiance Students Book Phaccopiable 00 Burligaon Roo m0Phone call 2: Isabel! Good aftemoon, Technotoys, Isabel Crane speaking, Good afternoon. Is Jack Barnes in? May | ask who's caling? This is Bob Green from Top-Shop Department Stores. it One minute, I'l put you through. I'm sory, sr, but Mr Bares’ tne is busy right row. Shall Pu you on hold or would you ike to leave a message? Bob; | don’t mind waiting. | nged to talk to him about our latest order I's very urgent. Isabel: OK. I'l connect you as soon as possible. I'm patting you on hold now. Fine, Isabel: Thank you for your patience. Phone call 4:1, 2,4, 5 Phone call2: 3, 5 Following Up on Messages page 26 14. Ame 2. Bert 3. a copy of the contract 4. products 5. iteurgent 8. delivery of computer equipment 7. the quotes she received 8. contact / speak to Emma 2-1. attemoon 4. right away 2 go over 5. last wook 3. delivery 6. invoice 4 Call: Sara Folds, C1 Exports, Nancy Ford, tho contract Cal 2: Janet Blake, EL Gardening, Gerad a delvary Working with Vocabulary page 27 5 1. discuss 2. as soon as possible 3. essential 4. interrupt 5. get back to you 6. handles problems: 7. regarding 61d 2¢ 3b 4a &f Bg 720 71. moe >. gant tak 2. explain exactly 6, answered the phone 3. very 7. didn't finish the 4, don'tanawer 8, look at Blac 2ab 3b0 4 ac Answer Key CG) Scheduling Meetings page 28 11. tn January, 2014 the conference room 9.00 am 1.80 pm presentation sales figures new marketing statecies microphone rotreshmonts ‘ih January, 2014 1 2 1. assistant 2. dary 3. day 416 4, morning 5. perfect, 2b Bo Working with Vocabulary poge 29 5t.a 2a 3b 4a 5b 6 participants ‘organise, ght refreshments ‘convenient, Let's ty for attend, reschedule book 2 conference room hold a meeting, check the diary 7 Tick: 1,5,6,7 8 2. postpone 8, reschedule / postpone 4, altend / organise Tz Good meng, Broce, Brooke: Good moming, Tom Can hp you wih anything? Tomes, ned you to organise ox meeting wat Labo Brooke: OF course, When the meeting screed ro Tom: going take plce on Woche tre fon 10,0 amt 12.00 pm Brooke; eit an ont cof sto moctng? "mete an on-te meeting, We' reed the lage conference com Brooke boa the argo crternce rom or ‘th Maro, tom 1060 th 12.00, Who's og to aterd the mestng? ‘Tom: All the production team leaders will be there vith, ps OO, There re gore o be four pec fom Labtook Saget wellbe 20 periogarts ye 12 [Business Adminiation and Finance Students Book Phaccopiable 00 Burligaon Roo m0Brooke: | se2~ 20 participants, including the CEO. Do you need any aucSo-visual equipment ‘or the meeting? Tom: Yes, we'll need a laptop, a screen and a projector for our prosentation. Brooke: Fight, laptop, screen, projector. OK. I'l organise the equipment. Shall | arrange some refreshments? ‘Tom: Yes, some light refteshments, please ~ biscuits and cold drinks, Brooke: take care of that. Biscuits, cold drinks and I'l arrange to have S06 fut, too. ‘There are always people on a diet. Tom: Good idea, Brooks. Brooke: Is thore anything olso | should know? Tom: Yes, I'd lke you to take minutes atthe meeting Brooke: No problem. 4th March 10.00 to 12.00 large conference room 20 ceo soreen projector biscuts cold crinks Booking Off-site Events Page 30 11 20s 2 aT 47 5F 608 annual 4. projectors participants 5, three October 6. this wook fing 14th, 16th November exact coffee breaks, lunch, dinner ‘convention hal ‘quotes, the end of the week / the weekend Working with Vocabulary page 31 5 Tick: 1.2,4.5.6 61c2bSesdsnetra ag 7-1. convention 5. in advance 2. auditorium 8. registration 3, boutfet lunch 7. laser pointer 3, catered & success laser pointers, podiums display, audio-visual equipment ‘event, buffet lunch ‘convention centre, auditorium venue, exhibition Answer Key G) Planning Meetings page 32 11. Adiscussian about new marketing region 2. At the Bluemoon Restaurant 8. An orientation meeting for now reps. 4, the financial stuation 5. mid-April 2 1, laptop 4. lunch break 2) presentation 8. Futuro 3, 20 minutes 4 1. gyeet customers, hand out name tags and brochures 2, 9:45-10:00 3. Adam's presentation Robot Technology News) 4 10:85-11:05 5. coffee break 6. presentation: Unmanned Vehicles 7. 12:95-18100 8. lunch break 9. demonstration of new line of products 10. 16:00-17:00 11, Strategies for the Future Working with Vocabulary page 33, 5 1. tine of products 5. hand out 2) opening remarks 6. name tag 3. attendance ist 7. board of diectors 4. closing session 61d 2b Be 4a bo Tie 2e3b4d ba Bi. day 4. three months 2) woak 5. year 3. month Richard; | see we are all here, so let's get started. Fst of all, 'd ke to welcome Thomas Cooper, our new northwest region sales manager, ‘Thomas: Thank you for having me Richard: 1'd also lke to introduce Leah Spencer, ‘who's recently joined our team, Leah: ‘Thank you, Richard, I'm pleased to meet you all Richard: OK, let's begin. | know Sharon has handed out copy of today’s agenda to everyone: however, due to a conference cal | must ‘ako part in at 2.00, I've shortened the agenda a bit. So, 'd Ike to read out the items for today’s meeting. Fist, we're going to go over the report from the last board meeting, which was held on 24th ‘June. Kevin is going to summarise the 12 [Business Adminiation and Finance Sudents Book Phaccopable 00 Burlington Roo m0‘main points. Next, we're going to discuss quarterly sales in the cfferent regions. ‘We'll go round the table and each of you wil give us a report of sales in your region during the last tree months. Alter that, Nicole is going to give us a presentation fon how we can improve our sales. We'll s@ New methods to market our line of products, Im afraid we won't have time to discuss the new brochures today, but I'm going to schedule a special meeting for that next week. OK, let's start with the repo from the board meeting 1. ontwest 4. dune 28 5. tree months 3. conference cal 6. arent. Taking Minutes page 34 11. 5th, October, 2013, J Taylor and Sons Head Otcee 2. Jenny Dale, Susan Rogers 3. expanding the product ine 4 tho last quarter / three months ago 5. additional current purchasing information, the ‘Sales and Marketing Drector (Rok May) 6. Chief Financial Oficer (Dan Binder), 22nd October 2 1. Thursday 4, afer 2. make sxe 5. everyone 3. who page 35 4 Tick: 2,3,5,6 Working with Vocabulary 51g 20 ad 4¢ &f Bb Ze 61b 2b 3a 4a &b Ba 7a 7ia2b3o4a5b5 607088 C) Organising Exhibitions page 36 1.1. marketing solutions the latest marketing trends 2. 2nd-sth Feoruary, 2014 8. Agoda Convention Centre, Hong Kong 4. Flin the registration form and send itn with a dann by telephone, fax or e-mair tomorrow 4. big two 5. under website company logo slogan award-winning adverts laptops video clips website designs Amain stand pamphlets ‘giveaways Answer Key Working with Vocabulary page 37 Sib 2a ad 4c 51 Ge 6 iac 5. ab 2 be 6 bc 3 be Tab 4ae B be 7 1. seen 4, famous 2 electronics 5. cupboard 3. artwere 8 1. variety 4, specications 2) giveaways 5. depost 3. dspay 6. feature Ly: Good morring, Mr Amold. My name is Ly and I'm phoning ftom The Apple Tree Convention Gantre. | understand your company, Giobal Bookstore, is interested in taking part in cur Book Exhitition, Mr Amold: Yes, that's correct. Lily: I've looked at your registration form, and I'd like to ask you a few questions about Yyour requirements, Frst of al, what kind (of books does your company publish? Mr Arnold: We produce travel books. Ly: Travel books? Fight, so your booth is, {going to be in the reference section. ‘What size booth do you want? Have you ‘got any specifications? Mr Arnold: Well, we need a medium-size booth with 2 stand for displaying our books. But ‘we'd like to hang a banner that's about ‘two metres long above the stand ~ so it ‘should be long enough for that. Ly: Two metres? That's fine. Mr Amold: Good. Tell me please, how far from the train station the exhibition located? Ly: The convention grounds are very close to the train station ~ a three-minute walk, But the convertion grounds are huge, 50 it's another five-to ten-minute walk to the exhibition ise Mr Arnold: | see. Ly: There is a car park for the companies presenting at the exhibtion. How mary parking places does your company need, Mr Arnold? Mr Arnold: Um ... wo'te going to need three parking places, please. LUly: Three parking places for Global Bookstore. OK. ifyou have any {questions or requests, please call me, Ly at 011-496-0088 and 1 be happy to assist you Mr Arnold: 01331-496-0088. OK, Lily, Thank you. ie 2a Be 4b Bd 12 [Busines Adminiation and Finance Students Book Phaccopable O10 Britain Roo m0Attending Business Events page 38 71. important 2. you fad out 3. busiess 4. ask ineresng and thought questions 5. nod your head, approprate Nico 4, ternational Deaeure 5. formation Purchasing «8. hanpy page 39 Qa R21 cae cate B 7, 1, Jake West's company makes / produces home automation systems, 4, Jake's company sells i's products in the ‘domestic market. Working with Vocabulary 5 Tick: 1,2, 4,5,8 61e29 8041 5b 6074 7ud2b3a4e 5f 6c C0) Making Travel Arrangements page 40 11. Tarse BCIA 3d March 8.90 pm 4th March 8,00 am TANS BCU London, Heathrow 10th March 11.00 am 40th March 11.00 pm 10. automatic, intermediate 11, Check Cars wy my 2-1. chango 2. cagar 3. Tokyo 4. 255m 5.7K page 41 41. Charie at Fast Ai Reservations 2. Because the business class is fully booked. 3. Hong Kong 3. 12:95/ TWwonours betore he mont Working with Vocabulary 5 Tick: 2, 45.6.8 6 Tick: 1,2,4 Answer Key 71, rentacar 5. overweight luggage 2. passengers 6. insurance 3. driving icence 7. seat assignment 4. Unimited mieage 8. drop off Reception Da Receptioni Receptionist: Receptionist: Dave: Receptionist: Daver Receptionist: Receptionist: We've got several types of cars to Sure, I do it right away. OK. Please give me your credit card Good morning, How can |help you? Id tke to rent a car for a week, ‘choose from. What class woul you like ~ compat, intermediate or lsu? Hl take the compact, please, I'd like 10 pick itup at Orly Aiport in Paris, ‘on 7th November and drop it off at Marseile Aiport on 14th November. Pick-up point Orly Airport, Paris, on 7th November. At what time? My plane lands at 11.15 am. (OK, 80 the car wil be waiting for you from 11.15. Now, you're gong to retun itin Marselle on 14th November. At what time? My fight departs at 8.00 inthe moming. Fine, The invoice will say by 11.18 ‘am ~ 50 it's exactly a week. How many people will be driving the car? Just me. OK, a compact car for seven days, pick up at Ori Airport in Paris and drop of at Marsallo Airport is €175 ‘with unlimited mileage. The price Includes insurance, €175 with unlimited mileage and Insurance. Good. And how much does it cost torent a GPS? Its €B a day. 8 a day? Ok, so please include a GPs. Can | have your name and address, please? lis Dave Banks, 25 Kings Road, London, Dave Banks, 25 Kings Road, London. You'l have to e-mail me 2 copy of your driving cence, Great, That'll be a total of €231. How would you tke to pay? By credit card ~ American Express, number Dave Banks 7. 25 Kings Road, London 8. 1 Marseile Airport ‘compact 9. credit card 7th Noveribor 40. €175 11.48 am 11, €231 6. 14th November [Business Adminitation and Finance Students Book Phascopable 00 Burligion Roo 712 6010 Booking Hotels and Restaurants page 42 V4 2 ‘a central location rooms equipped with high-speed Wi-Fi 3. several conference rooms 4, ness centre, swing poo! 2 No, iis 3-1, January 4, quotes 2 dates 5. seats 3. night 6 Chinese 51, The business tp is tree days long. 2) singe cccupancy 3. with broakast 4 gat quotes from two or thee hotels / book rooms at one hotel 8, dimer Working with Vocabulary page 43 61a 4ac 2 be Bbc aap 7ib2faadg5e 6d Zo O.F2T ar AT EF 9 1. singe room 5. cus, chet 2 low season 6. aurous, standard room 3. busresscentte 7. bil, water % pany 8. spa, swimming pool o) Time Clock Regulations page 44 Vt 2 3 4 5, 1 2 3 Employees get four weeks of holiday leave a yea. ‘An employer can restrict when leave can bo taken, ‘An employee can carry over a maximum of five days to the following year. ‘An employee must bring a doctor's note if he / she isl or three consecutive days ‘An employee doesn't get paid when taking leave for a sick chid, instructions 4, koop track of right 5. long ask page 45 4 artve fat work) leave (work) work hours notily their manager immeditely getting some coffee Working with Vocabulary 5 Tik:3,5,6 Answer Key overtime maternity leave sick leave, sick note swipe your card, card reader refuse, restrict x c2aSe 4b 5d card reader busy period, overtime carry over refuse attend to reject / refuse Ruby: Helo, Mr Jones, can | please have @ hick chat with you? Mr Jones: Come in, Ruby. Sit down, please, What. can | do for you? Ruby: Will | know that is short notice, but ''d really appreciate it | could take haliday leave at the end of the month. Mr Jones: How many days would you like to take? V0 like to go on holiday for two weeks “That is shor notice. You probably know that you'e supposed to give a ‘month's notice for a two-week leave, Ruby: | realise that, but my husband got an ‘excellent deal for a holiday in Thailand ‘and we'd really Ike to go. We haven't taken a holiday together in two years. ‘Mr Jones: Ruby, I'm sure you understand that this, is a very busy period for the company. Ruby; Yes, | realise that, Mr Jones. Mr Jones: You see, welll be handing the shipping of hundreds of packages next month and as you know, Anne wil be on ‘maternity leave and Danial is leaving the company at the end of the month So, we won't be able to manage without you, I'm afraid Fi nave to say no, m sorry, Ruby. Ruby: OK, Mr Jones. | understand. 1. two-week 4, Daniel 2. less than 5. rejects 3 is Security in the Workplace page 46 11F 37 5&F 7.08 208 47 608 &T 2 1. office 4, fles 2. dosk 5. windows 3. day 12 [Business Adminivation and Finance Students Book Phaccopiable 00 Burligion Boo m0u 41. press ‘int 2. malocker /locked in a locker 3. clean desk of papers log off computer lock all doors, windows, drawers and fing cabrels Working with Vocabulary page 47 Sie 3j &e 7f oi 2h 4a 6a &g Wb 6102830405868 7-1. lock, key 2. question 3, valuables, security guard 5. safety, survellance system 8 1. vakubles 5, frewals 2. protect 8. alert 3. viruses: 7. keys 4. security cameras 8. question @) Customer Service poge 48 11. complained reputation friendly, respectfully the customers / his /her problems and needs mustn't solution follow up to check / Check. seat 4, last transferred 5. again ‘complaint 6. best page 49 4 t.abe Zoe Working with Vocabulary 5 Tick 1.3.5.6 61d2n8c4a506g70 Bt 7-1. roputation 5. inthe long un 2. argue 8. assure 3. enquties 7. sove 4 treat 8. keep a promise ‘Tom: Good atternoon, Lloyds’ Office Equipment. Matt speaking, How may | hep you? Mrs Jacksore Helo, this is Mrs Jackson from Lake Tours. We're having @ problem with @ photoconier we bought from you last ‘month, Answer Key Matt: What seems to be the problem, Mrs Jackson? ‘We keep having paper jams. I'm sory about that, Mrs Jackson. I" transier you to the Technical Department. They deal with paper jams. I'm sure they'll soWe the problem, (Mrs Jackson; Thank you. Jade: Good moming, Lloyds’ Office Equpment. Jade speaking. How can | hop you? Bilan; Good moming, Jade. My name's Brian Haris and I'm caling trom Harford College. There's a problem with the goods we ordered, Jade: Can you tell me the order number, please? Brian: Just a minute. Yes, i's 25831-DK, Jade: OK, | see that you ordered five fling cabrets. What's the problem, Mr Harts? We ordered five throe-drawor fling cabinets, but we received two-drawer fling cabinets, Jade: Yes, | see that your order was for thrae-crawer fling cabinats, not tuo drawer ones. | apologise for that, Mr Harts. lassure you we'll solve the problem today 'il make sure the correct order reaches you by 5.00 this aftemoon, and the wrong ones are picked uo at the same time. E Brian: Thank you, Jade 1. Mat 6. Brian Haris 2. Lake Tours 7. two-draner 3. paper jams 8, three-drawer 4. technical department 9. 6,00 this afternoon 5. Jade 10. picked up Handling Complaints page 50 1.1. To compiain about her family’s holiday / the hotel 2. small and uncomfortable, a-condttioner was old {and made a noise, curtains were tom, problems .with hot water, smelled of cigarette smoke ‘The swimming pool was closed for two days. ‘a ful afund and compensation may 4. assist ‘goods 5. soon manager Mikhail Romanov Moscow Antiques Amy Kim all the goods are damaged / all the items are broken talk fo manager of Export Department (Mr Cir) 12 [Busines Adminiation and Finance Students Book Phascopiable 00 Burlington Roo m02 Working with Vocabulary page 51 5 1, The dressis torn, 2, The dross has gota holo 3, The printer makes arise 4. The printer isbroken 5. Tho printers missing a part 8. Tho ik isnt tosh, 6 1. beintouch 2) Under waranty 3. detect 4 overcharge 5. reomvenience 71uf20e3a4d 5b 6c 8 1. repair 8. pricing 2. consequences 6 makea clam 3. feuty part 7. duo 4 compensation 8. cred your account () Market Research page 52 know what their customers want the objectives who, people ach interviewing method Jong, simple a small goup of people, if there are any problems product answer thousands 4. open 5. popular 6 Tuesday Page 53 4 Two of the following Personal interviews Advantages: can show interviewees demo of the product Disadvantages: expensive, takes a long time Telephone survey Advantages: fast, cheap, reach more / a lot of people Disadvantages: people refuse to answer the ‘questions, can't show a demo E-mail survey Advantages: fast, cheep, get information from thousands of interviewees, can attach pictures and ound fle Disadvantages: people don't ike receiving this type of e-mail and don't aways open i Web survey Advantages: fast, cheap, can show demo, get responses from thousands | Disadvantages: none mentioned Answer Key Working with Vocabulary 5 61.b 1. answers 5, 2. check 8. Isten to 4. worried the same place 6. possibilities 7. fine with 8. connected 4 20 3d 4¢ Sa interested in factor find out ‘questionnaire brand ‘demo {go ahead fous group market research, buying habits Ron: Debra: Debra: Ron: Debra: Ron: Debra: Ron: Debra: Ron: Debra: Debra: or Debra: on: Debra: "cereal bars? Hallo, my name's Ron Burke and I'm calling from GoodPrice Faods, We're developing @ new seres of osreal bars and we'd tke 10 ‘ask you some questions. Have you got a couple of minutos? ‘Yes, no problem Thank you. First ofall, how often do you eat Well | eat them quite often, especially when | go to the gym. Id say about three times a wesk. What types of coreal bar do you prefer ~ chocolate, nut, frit or honey? | ke al kinds, but | quess my favourite is rat. What factors are important to you when ‘choosing a cereal bar ~ the size, the packaging, the number of calories, the price or the brand? | ook at the number of calories. I don't want itto be too fattening, The price is an important facto, too. How much would you pay for a single cereal ‘ar, from 25 to 60, from 51 t0 75 or from 76 to £1.00 (Oh, certainly not more than 0. ‘Are you loyal to certain food brands? Not realy. | usually buy whichever products are on sale Now, if you don't mind, I'd lke to ask you ‘wo porsonal questions. Ok, go ahead How old are you? 1m 46. Do you work? Yes, 've got a fulltime jb. Thank you very much, My plessure, bye, [Busines Adminiation and Finance Students Book Phascopiable 00 Burlington Roo 712 0B 1. 2:0 times @ week 2: nut 3. numberof cares, price 4, 25.500 5. no 6 46 7. tema 3. faltime job Marketing Strategies page 54 1 Tok 2,3,6,8,9 2 1. nome 4, cost 2 dow 5 think 3. rerease 8. adcress page 55 41b 2a 3b 4b 5b Working with Vocabulary Sic 2d Bf 4a Be Bb 6 Tick: 2, 4,5 7 1. demonstrations 4, have never heard 2, sale 5. tke 3. guinga tee sample 6. sony 8 1. in comparison to 4. specialise 2. stages 5. take advantage of 3. mage @ Cash Flow page 56 11. 1,225 5. 225 2. 2,250 6 150 3. 355 7. 125 4, 385 8. 1,108 21. possible 4. small 2. three 5. bank 3, month page 57 4 1. Because they're a profitable company. 2, £125,000 3. To ask customers to pay in advance. 4. Because most oftheir customers are small businesses with cash flow problems, 5. To get a loan from the bank, Working with Vocabulary 5 6 10 24a 3b 4d 56 1. period of time 7. left over 2 owe 8. stop operating 3. reome Answer Key Tig 2e 3a 4b 5d OF Ze 1. figures 2. purchase 3. an increase, a decrease 4. profitable 5. gross, net, deductions Radio Host: Good evening to al cur listeners. Today (on Taking Business I'm going to interview Sue Fice, a business analyst who has worked in London since 1998, ‘Sup, weleame to our show. ‘Sue Rice: Thank you for inviting me. Radio Host: Sue, we hear about businesses going out of business because of cash flow problems. Is a cash flow problem always 50 serious? ‘Sue Rice: it can be. Let's start by explaining how a ‘casi flow prablem is created. It often bogins when customers make vary slow payments. As a consequence, the bbusiness hasn't got enough cash and it can't pay its creditors ~ suppliers, shippers, etc, in time. Radio Host; What should a business inthis situation do? ‘Sue Rice: Fret of al it should oniy pay the ‘amounts that it absolutely has to ~ the ‘employees’ salaries and suppliers’ invoices, [Radio Host: And by doing that it can solve a cash flow crisis? ‘Sue Rice: Probably not. At the same time, the business must try to collect the money its customers owe as soon as possible, It can offer discounts on invoices if they're paid earl. For example, offering ‘a 2% cfscount on invoices paid within the next 10 days may help speed payments, Radio Host: Is there anything else to do? ‘Sue Rice: Wel, in general, to avoid having a cash ‘low problem, its a good idea to request that customers pay a thi of their payments at the time a service s being ordered, a third while the service Is being provided and only a third after completion. Radio Host: Sue, Im sure ou listeners wil find your advice very helptU. Let's take a commercial break now LFo2T SF O4F ST Accounting page 58 11. 195 4, 291 2 Yes.tcoes, 5. Novithasnt. a [Business Adminiation and Finance Students Book Phaccopiable 00 Barligaon Roo 12 m0Answer Key 2 1. clothes 4, Jeans: Cll 2 chock 5. Absoktely soe (Mrs Conrad: Hello, Mr Rich. How can | help you? 4 1. before 3. quickly / fast ‘Mr Rich: Well, Mrs Conrad. As you know, | 2. balance sheet 4. owes opened Clean Right, a cleaning service Business, to years go A the Working with Vocabulary moment woe tying to minimise our page 59 xpenses a8 muon as possibe, but wore facing Some franca dict 5 1. Liabitties 4. property Times are hard for small businesses 2. Merchandise 5. ivestors and ts dfut to deal wth slow 8, assets, 8 Tumover paving customer, so m here fo ask 61.0 2b 3b 4a 5d 6b cea ens aime at Mrs Conrad: How much money do you need? ee ieee Mr Rich: Well, we were thinking of applying for a 2 sn a seen ol sede line of erect up to £7,000. 4, compostion Mrs Conrad: £75,000? Arn what are you going to dl with tis money? 81a 2b 3b 4a Mr Rich: We have to pay off some debts to our suoplers ang we ago need to purchase some new eauipment | 15, fssur0 you, Clean Fight a proftabo Svshnose. Hore ar ou franc Banking projections for next year. They're very page 60 goad. Do you think our request will be 11. £1,000 pinnae 2, The itoreat rat is xed forthe loan, Mrs Conrad: Mi Rich, you'e a long-time customer 3. £100 arengement fe at cur banc and your erect rating is 4 the same day 9000, $0'm optimist 5, botween / over 12 months to 10 years Mech: And Fow much isthe arengement fe foralne of ced? 2 1. problem 4. cash yee ae Mrs Conrad The atangement fois ony 1% and Eee the month interest rat is jst 7.25% Me Rich A 1% arrangement fe ~ that’s £750, page 61 and a 7.25% monty interest rts? | 4.3, Toppy toro no of rac Me Conrad, And remember, you ony pay interest eaces onaaae on the amount of money thats used SNe cote woven a £75,000 ine of crest mist 5. financial statements be secured by colar Me Rich: My rouse can be my colateral. The house's market valve s about Working with Vocabulary £275,000 5 1. borrow 4, standing order Mrs Conrad: OK. Leave all your documents and 2, bushess account 5 terms deta vith me, rave to cuss your 3, overdra request withthe bark manager, but get back to you later today 1 e Cea eehrcoe eomener Mr Rich: Thank you very much. 7 1. projection 4. personal guarantee 2 deny 5. payment hoiday 1. cleaning savice 3. secured 2. ask for a line of credit Bt cotter! 4 bet 3 £75,000, 2. projection 5. credit limit — 3. branch: 8. denied 5. new equipment 6. 1% oftho amount 7, 725% 8, His/ Mr Rich's house [Business Adminiation and Finance Students Book Phascopiable 00 Burligion Roo 712 06 Insurance page 62 10% discount kx inorest free monthly payments ‘a guaranteed courtesy van ‘employer's lbilty insurance £100,000, £10 milion negligence or mistakes viruses gardening three staft 4, foes 5. money 6. discount page 63 44 DS 27 SF 4.08 57 Working with Vocabulary 51. 6 e 21 3c 4d 5a 6b van insurance fie reurance public and employer's ability insurance professional indemnity insurance etisks insurance: 7 Tick: 1,4,5,6,8 6) Global E-commerce Page 64 14 2 The company offers free ready-to-use templates to create sites. A feature to keep customers coming back for more. This ists products dectly on Facebook page. ‘Customers can browse and shop on their mobie phones. 5. Gather feedback fom customers. 8. Payments by credit cards wil be accepted. 7. Free support 24 hours & day 21. sher 4, month 2. anything 5. products 3. charge page 65 4c 20 3d 40 5b Working with Vocabulary SB Tink 2.85.7. 610 20 3b 41 Se od 7-1. templates 2. your shopping cart 3. nimited bancvith 4. support 5. a platform 8: 2 3. Answer Key ‘compatible 4, Localisation impose 5. worth the effort ‘adapt 6. retail i Jonathan: Radio Host: Radio Host; Today on Business Adventure, we're ‘going to interview Jonathan Robinson, ‘an e-commerce expert. Jonathan, can anybody make money from an oniine shop? Well, it depends. First ofall, before you invest time and money in setting up an ‘online retail business, you should check if there's sufficient interest in the products you want to sel, You can do this, for exampie, by writing a blog about the products. Radio Host: OK. Once you've checked your idea ‘and decided you want to build your ‘online shop, what happens if you haven't got enough money? ‘You don't need to invest much to set up an online business. You can use one of the e-commerce platforms avaiable ‘on the web, They're realy simple and will charge you a reasonable monthly fos, Radio Host: Some people think that once you've {got an online shop, you can expect people to find the shop on their own They're absolutely wrong. You must advertise. You shoud run creative promotions on social media for every ‘occasion and season. You must update ‘your website with fresh content f you ‘want people to come back for more. Radio Host; OX, what about expanding your online retal ousiness internationaly? Is that very complicated? les not simple, but i's worth the effort. You'll have to adapt your online businass to the local culture, as well as the focal currency and payment methods. So i's all about localisation? How are payment methods diferent abroad? In many counties, credit cards are not popular and they've got other payment methods. Radio Host: Jonathan, we have to take a short ‘commercial break. We'll be back with ‘mere information after the break Tick: 1, 4 Dealing with Suppliers page 66 Tic 2b 3a 4b 12 [Business Adminiation and Finance Students Book Phaccopiable 00 Burligaon Roo m016 21. onine 4, test 2. 80 5. approve 3. produce 4 1, in business for over 30 years high-quality products use an escrow services 30-day retums policy Working with Vocabulary page 67 51d 2b 3a 4b Sa Ba 611 2a 89 4¢ 5b 6a 7. 7 1. handmade 5. sensible 2. prevent 8. mtentions 3. packaging 7. intormediany 4. alow 81. fraud 4. go wrong 2. string 5. neutral 3. vertura 5. assess Training page 68 11. unmotivated, stressed 2. communication sis, conflict resolution 3, office 4. Laughter Yooa 5. an advisor 15% 4. interpersonal produot 5. tied big Page 69 4 1, He's cisappointed with Meg's region's sales figures. 2. Thoir product isthe beet. Their promotional material is excelent. ‘The reps received big bonuses, 8, Two of the folowing ‘The sales team has lost its team spit. ‘The sales reps seem tied. ‘The sales team has got a problem with interpersonal skis, 4. Using @ company that specialises in teambuilding activities. Working with Vocabulary 5 1. unmotivated. ahookod 2. stressed 6. interpersonal 3, evaluate 7, strenuous 4, relaxed 8. prioritise 61a 2b aa 7-1. confict resolution 4, treasure hunt 2 experienced 5. workshop 3. chatenge 8. bonded 8 Tick: 2,3,4.6 ce Answer Key ‘Alison: Hello, Joe. Hoer was your time managernent couse? Joe: Hi, Alison. It was very interesting. ‘Alson:, Really? What did you loam ~ any good tips? Joe: Lots. I give you my notes later. Most tips were quite logical, really. For exemple, you should keep a dlary at work. At the end of cach day, decide f anything was unnecessary and evaluate what took up too much time, ‘Alison: That makes sense. What else? Joe: We learned about prioritising ~ decicing whats most important and urgent todo. ‘Thay aso talkod about phone cals. For example, you shouldn't siay on noid for a long time, and if you leave a message, you should always make eure i's absolutely clear. ‘Anyway, enough about me. How was the busheraft workshop? zt was amazing ~ areal challenge! Joe: What cid you do? ‘Aison: Wel, four of us spent 24 hours alone in tho forest. We didn't have ary contact wth the outside world — we coulce't even take our mobile phones! We did't have a tent, but Tm, our instructor, showed us how to make a shelter. Ten, we had to stata fre on our own Ato that, we made fishing rods and caught feh in the river. we hadn't caught the fish, we wouldnt have eaten anything that night Joe: Wow! So what od you lea there? ‘Alon ‘We leaned how to pul together as a team and make important decsons together. We also learned a lot about each other! We realy bonded, Joe: Sounds great! But one thing | learned on my Course about time management is not to stand around chatting with coleaguos for too long! better got back to my desk. Byo! Alison: Bye. 1. time 4, forest 2. dary 5. mobile phones 3. stayonhold 6. caught Teamwork page 70 11. demotivated 2) Because research has proved that businesses achieve their goals more quickly and efficiently when they work 3s a team, 3, Becausa teams that work wel together can sett conficts easier. 4, Alison says some people work better on their ‘own ina quiet place. 6. [stands or falls by personal accountabitty. [Busines Adminitation and Finance Students Book Phascopiable 00 Birligton Roo 12 m07 21 2 3 survey 4. colours ine 5. focus ‘changes 8. meet page 71 e 3, 4 5 problematic new line of summer clothes sie sive and colours Thursday moming Working with Vocabulary 5 1. cooperate 3, a reasonable 2. come up wih 4. point of view 610 2a 3b 4a 5a 7c 2b Se 4f 5d Ga 8 1. domotivating 5. Personal accountabitty 2. perform 6. faciltate 3. encourage 7. input 4, prove 8 commitment (a) Leadership Skills page 72 a 2 8 4. T rca sontewous traning 5. T Vist each department ona regular basis 2 1. the 4, themsalves 2st 5. short 3. ine poge 73 4 1. tobea me . 2! SoWve probloms/ make decisions 3. make decisions / work things cut for themselves 4, time together own work done 5. a day meeting (it her team) to cisouss problems 6. learn rom each other, more time Working with Vocabulary 5 1. direct 5. approach 2. enhance 6. delegate 3. kad 10 7. praise 1 eosilice 6 1. proactive 4. lack 2! Implementation 5, vison 3. basis 7140 2b 3a 4b Ba Ba 7a F You can learn to be a leader T Ty to identify potential problems F Make sure your employees know what you are doing and plarring Answer Key Brian: Hows your new job, Sandra? Do you get along with your supenisor? ‘Yes, Brian. She's really nice. She has lunch vith us in the cafeteria every day, and last \wook, we all went out for a drink after ‘work to celebrate my birthday. Really? | wouldn't want my boss to go ‘out with me for a drink. Work is work and ‘tiends are fendi. | think they should be kept separate, | see your point, but you spend most (of your day at werk. You can't only talk ‘about work all day. Naturally, people know 2 lot about your life ~ your family, your interests, | don't know. My boss is a very good ‘manager a real leader. He's excellent at giving service to customers. Everyone ‘5965 him as a model, an inspiration. You ‘can learn so much from watching him work with customers. He realy listens to thom and resolves their problems in @ ccaim, respectable manner He sounds great, He is, and it doesn't matter that | don't know anything about him personaly, ‘excopt that he's martied and he loves rugby. He doesn't socialise with his ‘employees. But Brian, is he pleasant? ‘Yes, he praises us a lot ~he thanks us for cur work. Ho also gives us excellant training sessions that are very motivating ‘Well, my manager's traning sessions are also very good. They're interesting ‘and clear and | feel comfortable asking ‘questions. The only thing that bothers ime is that she's always answering phone calls the middle of training sassions. i's ‘sometimes hard to focus. ‘Woll | quoss every manager has @ different work style ~ there isn’t one correct way to do things. Brian's supervisor: 2, 3, 4 8 Sandra's supenisor: 1, 5.6 Strategy Planning age 74 lib 2b S30 4d 2-1, Thursday 4, electricity 2! compottors 5. pices 3, hucwious 6. Update 12 [Business Adminiation and Finance Students Book Phaccopiable 00 Burligion Roo m018 page 75 4 1, down the road from water personal, unique to define the issues clearly the board Working with Vocabulary Sid 2f Ba 4 6 5b &o ° navigate 5. bbe caught off guard overcome 8. substitute put out fires 7. in ight of force revolution 6, step back distraction 6. setaside reinvent 7, awareness broader perspective 8. bargaining power @) Applying for a Job page 76 11. F asmall toam 2. F must participate in exhibitions 3. T identifying and targeting new markets 44, T lead and motwate a sales team 5. T ability to analyse local markets 6 7 8 T effective negotiating skils, F fluent in Russian T relocation to Moscow 2 1. Peased 3. challenge 2. Sales Manager 4, Pussian poge 77 4 1. Sales 4, loves 2. Business Studies 5. people 3. three Working with Vocabulary 5 6 c2a3e 4b 5d 1 1. headquarters 2. relocation 3. educational background 4, logistical support 5. secondary school, vocational course 4. outgoing — introverted 2. insecure ~ confident 8, hard-working — lazy ‘8. organised ~ messy 1. knowledgeable 2. organised 3. hard-working 4. responsibie anxious introverted messy Answer Key ‘Welcome to Radio NSF. Today we have some tips ‘on howr to prepare for a successful ob interview. First of all, be on tine. This is very important, Arving late makes a very bad impression. ‘Second, dress professionally, Don't wear the same ‘clothes that you wear to hang out with your fends, Its important to make a good first impression. Third, answer questions clearly and politely. Don't just say 'yes’ oF ‘no’. Give examples. Fourth, bring a copy of your OV and any other retevant documents, Make sure all your documents ‘aro wall orgarised in one folder. Finally, practise, Make a ist of the questions an interviowor might ask. With a frond, practise asking ‘and answering the questions. Everyone gets at least a litte nervous betore an interview. Its quite natural. If you folow these tips, ‘you wil feel confident Gurng your interview — andl will hopefully get the job. Oh ... and one last tip — don't forget to smiel Tick: 1,2, 4, 6,68 Interviewing page 78 14. Coventry 2. Norshe dn 3. Computer sil: Word, Excel, PowerPoint 4, English and Pusan a4 2 1, havea seat 4. fst yoar 2. details 5. Monday 3. no problem 41d 2b 8a 4e Se Working with Vocabulary page 79 5 1. permanent 6. schedule 2, temporary 7. tre 3. staring salay recruit 4. incentive 9. retiement benefits 5. shit work 0. health insurance & Answer wil vary 71d 2b 30 4a be Bia 2b Sb 4a 5a Preparing a CV page 80 Ti. sx 4. Y6s. 2. Yes. 5. No. 3. Yes. Busines Administration and Finance Students Book Phascopiable 00 Britton Roo 12 m00 21. Work experience 4. Education 2. Personal detais 5. Work experience 3. Personal detais Working with Vocabulary page 81 31a2b3a4b65.b6b7.b Ba 4 Personal detats: married, single, gender, male, dvorced, female, marital status Education: graduate, certiicate, Bachslors degree, formal training 5 1. single, duorced — 4. personal details 2. formal raining 5. current job 8, Bachelor's degree 6, foreign language Interviewer: Welcome, Jonathan, Please tell me about your current job as Sales Manager, ‘work at the head office of Orchard Fruit Juice. Im responsible for sales across the country and abroad: Interviewer: | see, According to your CV, you've been at Orchard Fruit Juioe for four years. 1 That's correct, r_ OK. It says here in your job description that you work closely with the Managing Director and that you are in charge of a sales team of 18 people. That's a lot of responsboll, Jonathan: That's right. We've got 12 people in the rational sales department and another 8x n our export department. We sell to various countries in Europe and we've just started seling our products in Japan too. Interviewer: Thats very interesting. Can you tell me something about your personal achievements as the Sales Manager? Certainly. When | took up my postion as the Sales Manager, had a sales team of six people, and wwe sold our products conly in the UK and France. Since Ive bbeen at the company, we've increased cour market share in the UK by 15 per cant, and we now sel our products in Germany, the Netherlands, Belgium, Poland and Hungary, Interviewer: That's very impressive. So why do you want to leave your job with Orchard Fruit suice? Jonathan: Wel, 'd tke to work in a larger company lke yours, where | would be in charge of a bigger team. Also, I'd Ike to get experience in a different field. Answer Key Interviewer: | see. 'm sure you understand that the Sales Director at our compary is a vory important postion, with a lot of responsibilty. We are looking for someone with excellent managerial sklls. Why do you think you are @ good candidate for this position? Jonathare Because I've got a lot of experience in identitying and targeting new markets and I'm a very experienced negotiator. | ‘also know ow to motwvate a sales team, Interviewer: Thank you, Jonathan. We'll be in touch with you shortly regarding our final decision 1. four 2.18 3. Japan Writing a CV page 82 lib 2c ab 4. 15% 5. team 6. asaes team page 83 201, MrHunter In The Unton Gazette, 28th, April 1988, ‘Queen's Mary's College, Exeter Yes, she is. two home address reference from place of work Writing Guide page 102 Unit 1— A business card 1.1, Lucinda Chambers 2. Financial Director 3, 01632-960123 / 07700-900123 4, 42 Bridge Street, Meadowtiald, England Unit 1— An e-mail introducing yourself 1.1. Allampioyoos at Mihouso. 2. Drector of Human Resources. 3. Lincoln 4. At Young's Department Stor for six years. page 103 Unit 2 - An e-mail requesting a quote 11. MrPaul Garter 2. Daniella Elis 3. We would be aratetulf you could send us a uote forthe items listed below. 4, The payment terms are 30 days after the delvery date. In general, they are inteested in express dolveries. 12 [Busines Adminiation and Finance Students Book Phaccopiable 00 Burligaon Roo m0page 104 Unit 2 - An e-mail providing a quote 11. Togive a quote for office equipment. 2. No, they haven't 3. 10% 44. Confirm the order within the next 48 hours, page 105 Unit 5 — An e-mail dealing with shipping arrangements 11. 7th June 2. Valiant 8, ttis late, /The container hasn't arrived. 4, Because the company woud lose a lot of business as a resut ofthe delay page 106 Unit 7 — An e-mail requesting a meeting 11, The end-of-year report 2. Wednesday, 17th August (rom 14.00-16.00). 3, The relevant data on ther projects, 4. Yes, they do, Unit 7 — An e-mail accepting an invitation to a meeting ‘Nox Croft, Financial Department Yes, ne des. No, he does ‘Tha data on all their financial acthitos in Scancinavia over the last yer. page 107 Unit 8 - An e-mail cancelling and rescheduling a meeting 11. Ed Chesterton, Head of Marketing 2. Sales Department, Marketing Department and Management 3. Bocause some members of tho Sales Deoariment are attending an important ‘exhibition on the date 4, On 21st March in the conference room on the thie floor trom 10:00 Bl 14:00) Unit 9 — A leaflet for an exhibition 11. Fashion 2. 12th-15th May, 2014 at Lakeside Exhibition Centre, Harrogate, 3, The UK and abroad, 4, Register before 28th February, 2014 Answer Key Page 108 Unit 10 — An itinerary for a trip 11. At13:00. (Monday, ath June) 2. At the Hotel Piazza. jin Rome) 3, By tax. 44, The e-tickets, hotel voucher and timetable of meetings. Unit 12 - A letter of complaint 11. Spare parts for their ngines. ‘Thay are 8 mm too long and cannot fi into the engines. 8, To send anew order. 4, Some form of compensation forthe inconvenience. page 109 Unit 12 - A response to a letter of ‘complaint 1.1, Kenneth MeGregor, Customer Serice, Premier Parts 2. Alattor of complaint from Mrs Warner 8, He sent a new order by express delivery. 44, To credit her account with @ 20% discount. Unit 13 — A product description 11. Apurse, 2. Four (brown, black, red and cream) 8. Thee 4. Yes. thas a 3-year guarantee. Page 110 Unit 14 — A marketing report 11. 325,000 2. ‘ter June. 8, The sales of the Marvo73 tablet computers, 4. Europe 85,000 and Asia 70,000. Unit 17 ~ A job advert 1.1. Marketing Manager for Fashion Source. 2. Europe. 3, Thee 4. Teamwork page 1 Unit 18 - An e-mail congratulating a colleague 1.1. Te congratulate her on her recent cremation to Head of Sas. Trnee years. She has a wondertul way with people. Ho is cure she wil do a grt jo. [Busines Adminiation and Finance Students Book Phoiocopable 00 Birfiagion Book] 12 m0