SAP Customer Checkout

L2 Deck
SAP
April, 2022

PUBLIC
 Point-of-sale technology
is no longer used simply
to make straightforward
payments.
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 A modern Point-of-sale system has to be more sophisticated
to comply with growing demands of both worlds – the digital
and physical.

While providing an efficient checkout process, your point-of-

sale software must allow you real-time visibility into sales
data and reporting...

…and further manage customer information combined with

loyalty programs to offer a personalized shopping
experience.

A vital component to stay competitive in such digital era is a

seamless end-to-end integration- from point-of-sale to the
ERP system

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Today‘s Challenges for Point-of-Sale Systems

End-to-End Integration Transparency Loyalty Management Legal Requirements

• Point-of-sale systems are not fully • Real-time information is missing • No integration of loyalty programs into • POS systems need to meet applicable
integrated to ERP backend systems across several POS systems, POS system local legislation and fiscal requirements
• Financial and logistic updates not in organizations or even countries • No centralized system that tracks • GDPR standards
real-time • No accurate and real-time insights customer data, loyalty points, • Germany – GOBD/
• Errors may occur because of manual into sales data discounts and gift cards Kassensicherungsverordnung (2020)
work • Missing information about inventory • No personalized sales or appropriate • France - NF 525 (2018)
• No possibility to integrate other • No holistic view of overall business rewards (e.g. Cashback) • Austria - RKSV (2017
platforms or applications

Hardware 360° Customer View Omni-Channel Processes Multiple Payment Methods

• Interaction of soft- and hardware is • POS systems collect customer data • Combining online and offline sales is • To stay competitive in our digital are,
often underestimated during sales process, but have a becoming more and more important POS systems need to handle
• Flexibility to run POS systems on any lack of transparency of customer • Customers buy online and pick-up contemporary payment options, such
hardware device – on PCs, laptops, buying behaviour goods in-store (Click and collect) as mobile and online payments with
or even tablets • No understanding of customer • Buy and deliver ApplePay, Alipay, or others
• Need of mobile compatibility needs • But also payments with gift cards, or
• No 360° customer profile view loyalty points

Usability Offline Capability Scalability Security

• POS systems should be easy to use • Sales process should not be stopped • POS systems should be scalable • POS systems need to ensure the
combined with an intuitive and even if network connection is and extendable to a wide variety of security and compliance standards and
modern user interface interrupted business scenarios – no matter if protect from fraud
• Smooth and seamless integration to you have a business with 10, 200, or
save time and costs for end-users 1000 shops

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Digitize Your Business with SAP Customer Checkout

Simplify your point-of-sale processes. Gain real-time and in-depth insights. Run
your business productively and efficiently.

Take advantage of Manage POS Save time and Gain insights on Benefit from the
rich POS operations prevent manual customer flexibility to extend
functionalities centrally for errors through a purchase and scale the
that can be used multiple locations seamless end-to- history and offer solution anytime
for different and gain real-time end integration personalized combined with a
business insights into sales to your ERP sales modern user interface
scenarios and financial data system

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Digitize Your Business with SAP Customer Checkout

Capabilities and Key Features

• Point-of-Sale: From sales, returns, to discounts – SAP Customer Checkout
supports all common processes that are needed at point-of-sale
• Central Point-of-Sale Management: Manage your POS systems in different shops
around the globe centrally
• End-to-End Integration: Fully integration of your POS systems to your backend
ERP system
• Loyalty, Coupons and Omnichannel: Manage customer loyalty programs,
coupons, and reward loyal customers
• Mobile Order: Let customers order and pay online via mobile phones

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SAP Customer Checkout
A modern Point-of-Sale System with Rich
Functionalities
Digitize Your Business with SAP Customer Checkout

Store Head office

Customer…

LARGE
….Purchasing Goods
(Retail)

SAP Customer Checkout manager

SMB
SAP Business One
….Paying Goods SAP Business ByDesign

…. Goods & Cash

Transactions

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Digitize Your Business with SAP Customer Checkout

Two Software Components

SAP Customer Checkout
Manager: Central management
solution for various POS operations

SAP Customer Checkout:

POS solution with rich
functionality that is running at
the cash counter

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Rich POS functionalities
Quick Service
• Kiosks, Food trucks, takeaway,
Different user interface modes Fast Food chains, Cinemas,
tailored to business scenario Souvenir shops, and many
more…

Retail Table Service

• Merchandising, Grocery Stores, • Restaurants, Bars, Cafés,
Fashion Stores, and many more Bistros, and many more

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Rich POS functionalities

A powerful and intelligent point-of-sale solution that covers all common point-of-sale
requirements needed in retail, merchandise, catering, and sports and entertainment
businesses.
Capabilities and Key Features
• Checkout process
• Article selection and multiple payment options
• Support of returns
• Handling of coupons, discounts, price lists, taxes, and many more
• Customer selection for personalized sales
• Omnichannel sales
• Different price and discount lists
• Time recording at point-of-sale
• Support of day-end closing
• User permission concept with role-based authorizations for cashiers, sales
managers and more
• Cash-in/ Cash-Out Capability
• POS Reporting to track all sales data in real-time
• Possibility to record working time of your cashiers
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For Various Businesses
From FASHION…
…CONSUMER PRODUCTS…
…ELECTRONICS…
…PROFESSIONAL SERVICES…
…to WHOLESALE DISTRIBUTION
SAP Customer Checkout Retail

Capabilities and Key Features

• Select Customers and Articles
• Sell Sales Sets and generic articles
• Sell and top-up gift cards
• Change sales item details
• Barcode/ GTIN support
• Searching for customers, articles, receipts, day-
end closings, and more
• Apply discounts to sales items and receipts
• Cancel sales items and receipts
• Central parking and fetching of receipt
• Stock management: Overview from SAP ERP
system
• Return sales items and receipts
• Create and edit customer profiles
• Omnichannel Sales
• Period and volume-based pricing
• Customer-based pricing

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SAP Customer Checkout Retail
Add text note to Search for articles,
sales items and customers and
Apply discounts on sales receipts receipts
items and total receipts Add customer
to the receipt

Select the according Check Stock

warehouse at POS Overview at
Assign POS
Sales
Person to
Sales items
receipts

Payment
on invoice

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Optimized User Interface
For FAST FOOD CHAINS…
…SPORTS…
…ENTERTAINMENT…
…DESTINATIONS & CULTURE
SAP Customer Checkout Quick Service

Capabilities and Key Features

• Optimized and touch-enabled user interface to fasten
sales process in catering businesses
• Select Customers and Articles
• Sell Sales Sets and generic articles
• Automatic sales set finding
• Sell and top-up gift cards
• Change sales item details
• Searching for customers, articles, receipts, day-end
closings, and more
• Apply discounts to sales items and receipts
• Cancel sales items and receipts
• Central parking and fetching of receipt
• Stock management: Overview from SAP ERP system
• Return sales items and receipts
• Create and edit customer profiles
• Fast login for cashiers
• Pricelist based on roles and users
• Add pager to the receipt for customers to present on
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SAP Customer Checkout Quick Service

Cancel items
Automatic Sales Set
and receipts
Finding for better price
with one click

Cashless payment
Fast Payment button to with mobile phone
quickly proceed with payment for a quick sales
process

Add sets
with
refund to
receipt

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Table Management Functionality
For CAFÈS…
…RESTAURANTS…
…and BARS
SAP Customer Checkout Table Service

Capabilities and Key Features

• Optimized user interface with table management
functionality
• Table overview
• Table-side ordering (Select table and create order for
customers)
• Split and combine bills (e.g. split the bill by total amount
of customers)
• Transfer bills and tables to other serving staff
• Combine and move tables
• Select course for meals (e.g. bring soup first, main
course second, and more)
• Add additional text for sales item (e.g. “Extra cheese”)
• Handling of tips
• Preliminary print
• Expense handling
• Send orders automatically to bar and kitchen (print
receipts in multiple printers)
• Reduced tax assignment to sales items and receipts (e.g.
reduced tax rate for take-away)
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• Change payments 28
SAP Customer Checkout Table Service

Capabilities and Key Features

• Select Customers and Articles
• Sell Sales Sets and generic articles
• Apply discounts
• Sell and top-up gift cards
• Change sales item details
• Searching for customers, articles, receipts, day-end
closings, and more
• Create and edit customer profiles
• Enter one-time customer master data
• Pricelist based on roles and users
• Automatic logout or screen lock based on role and user
• Enter customer count to track total number of customers
• Serve course button to inform staff when to bring food
and drinks to the customer

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SAP Customer Checkout Table Service

Receipt prints are sent

Add additional text to Add menues for to bar and kitchen for
sales item, e.g. “Extra a quick ordering preparation
Cheese” process Change table owner
when your serving
staff ends shift
Split and merge Add tip amount
bills for serving staff
Select
course for
items to
be serves
at the right
time

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SAP Customer Checkout Table Order

Let customers Seamless

order food and Personalized UI integration with
the classic POS New APIs and
drink themselves Web App in SAP Enter Call serving
Customer Mobile feedback and staff for more
Checkout manager Payment rate service interactions
Offer to place orders
different
assortments

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Multiple Payment Methods
Choose Payment Options which
Fit to Your Business
From Cash, Credit Cards, Payment on Invoice,
with Gift Card, or even with Loyalty Points and
Mobile Phone – SAP Customer Checkout
supports multiple payment options.

Benefit from its payment flexibility while

integrating Payment Terminals, make Partial
and Mixed Payments, and also pay in Multi-
Currency when foreign customers visit your
store.

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 Benefit from a Modern
Point-of-Sale Solution
Supporting Contemporary
Payment Options
Your customers want to pay cash and contactless.
Let them pay via mobile phone – with ApplePay,
Bluecode, or more.

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More Functionalities…
Time Recording
Let your cashiers, serving staff and employees record their working time.

Time Recording Screen Let only authorized users and

within POS system roles to perform time recording
transactions

Punch-In and Punch-Out

at POS

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Cash Transactions
Perform Cash-In, Cash-Out, Pay-in and Pay-Out Transactions directly at point-of-sale.

Perform a Cash-In and bring money

from the safe into the cash drawer Pay-Out money from the cash
drawer for company car fuel

Perform and post transaction

within one click

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Day-End Closing
Count all your coins, and notes at the end of the day and perform a Day-End Closing.

Perform a Manual or Automatic

Day-End Closing at POS Check the Difference between
Actual and Target Amount

Post the Day-end

Cash Balancing Closing transaction
transaction to your ERP system

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Cashing-Up
Track real-time sales data of each single POS system, of your users, or your
organization. Check best and worst sellers of your store.
Overview of all cash, card, Check reporting in Track total
gift card, invoice, and receipt SALES screen or customer count
transactions in real-time print it out

Track best and

worst sellers

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Permission Concept
Let your cashiers and serving staff perform only transactions they are allowed to.
Benefit from a role and user management with configurable authorizations and
permissions.
User- and role based Adjust UI language
SALES Screen view to each user and role

Let authorized users and roles

enter credentials when
discount limit is exceeded

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Data Privacy
Stay compliant with General Data Protection Regulation (GDPR) and let authorized
users perform data privacy related transactions for your business partners, and users.

View Data Privacy Track all changed

Disclosure personal
Screen at POS log information
data of individuals

Block and Delete

Personal Data of users
and business partners

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SAP Customer Checkout Manager
Central Point-of-Sale Management
Manage all your POS systems and POS operations
from different locations centrally in one system
Take advantage of the strong and powerful
SAP Customer Checkout manager system
that helps you manage all your POS systems
and operations within different stores and
locations.

Integrate with SAP ERP systems or use as

standalone giving you the possibility to create
all master data you need.

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Manage POS Operations Centrally

Capabilities and Key Features

• Manage Organizational Structure • Reporting of POS systems – generate sales reports to track
• Manage POS Systems and POS Operations best and worst sellers in your shops, revenue per cashier, revenue
payment method, and many more
• Central POS Configuration for Article Groups, Currencies, Tax Rates,
SALES screen, and more • Receipt Management to view all posted receipts from your
different POS systems and locations
• Software Management to update POS systems centrally
• Execute and schedule different jobs to reduce manual effort
• Monitoring of all your POS systems and alert information to see
which POS systems are running
• Central Day-End Closing app to identify missing receipts
• Export of Receipts in different formats
• Central Management of Drawers
• Track all Table Transactions from your POS systems
• Support of Multi-Tenancy

• Central Coupon and Loyalty Management

• Create master data (articles, business partners, price lists) to
• Gift Card Management to view all purchased and redeemed gift cards
run SAP Customer Checkout standalone, or
• Migration of master data (users, business partners, articles, • Manage Business partners, and Loyalty users
price lists, and gift cards) from existing ERP systems
• Basic Stock Management to perform stock transactions from
different warehouses
• Mobile Order configuration
• Create centrally various assortments and event types

• Central management of POS users, and roles

• Set-up e-mail configuration

• Central Time recording to see all transactions from your

• Configure payment service provider
users, serving staff and employees
• Central Data Privacy Management
• Configure Table Order and the different assortments
• Track customer feedback
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• Enable Mobile payment
44
Manage POS Operations Centrally

Overview of all different POS systems

and POS groups in your Organization Move POS systems
into POS groups Assign specific price
Create centrally POS lists, UI modes, and
users and assign them language user interface
to different POS systems for each single user

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Manage POS Operations Centrally

See all posted receipts

from various POS systems
across your organization
Find detailed information of each receipt such as
sales items, taxes, payment items, coupons that
were used, and many more.

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Manage POS Operations Centrally

Track Purchase History Create new Business Partners and use

of your Customers SAP Customer Checkout Standalone
Or migrate existing
Business Partners from
your ERP system

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Manage POS Operations Centrally

Configure Centrally
your SALES Screen
and Assign it to
Several POS Systems
Benefit from the central quick selection
functionality that enables you to configure
the SALES screen flexibly to your needs –
place payment buttons, article images
and further functions where you need
them.

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Manage POS Operations Centrally
Full Transparency
Get Real-time Insights on Sales across Whole Download
and Reporting Data Organization all sales
reports as
.csv file
Manage Coupons
Centrally

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Seamless End-To-End Integration
to the ERP-System
Seamless End-to-End Integration

Benefit from the integration flexibility of SAP Customer Checkout and

choose the SAP ERP system that fits to your needs:

Integration Options

Use SAP Customer Use integrated with SAP ERP

Checkout as Standalone Systems to transmit transactions
without SAP ERP system directly to your warehouse
and manage all master data management and accounting
centrally applications

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Seamless End-to-End Integration

Synchronization of master
data (articles, prices, customers) Fully and seamless end-to-end integration
in real-time from POS system to the SAP ERP System

Real-time and
in-depth
insights into
sales and
financial data

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Personalized Shopping Experience
through Loyalty Management
Loyalty Management

SAP Customer Checkout provides you with loyalty management functionality.

In addition, it offers the technical basis to integrate your own loyalty management program.

Capabilities and Key Features

• Easy configuration set-up for loyalty management
• Out-of-the-box loyalty management for front- and backend
Leoni Pauli
• Integrate a mobile app to collect loyalty points
• Define your own point calculation
• Create loyalty users at point-of-sale
• Customers can collect loyalty points at point-of-sale
• Customers can redeem loyalty points at point-of-sale
• Reward loyal customers with coupons for discounted
articles
• Track loyalty transactions (loyalty points collection,
purchase history) of your customers
• Generate loyalty reports to track Top Customers
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Loyalty Management

Collect loyalty
points for each Scan loyalty users or
purchase create new loyalty account
for personalized sales

View Last Purchases

and Purchased Items
Apply at Point-of-Sale
coupons
from
loyalty
programs

Pay with
loyalty
points

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Loyalty Management
Create personalized
Gain insights on customer purchase coupons for your Top 10
history and offer personalized sales Customers
Understand and know
your customers – what,
where and when they
purchase
Reward
loyal
customers
and
increase
revenue

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SAP Customer Checkout
Coupons
SAP Customer Checkout Coupons
Não é possível apresentar a imagem.

SAP Customer Checkout provides you with central coupon management functionality.
Include coupons into your sales processes at POS to attract customers, or reward employees while saving money
on purchases.

Capabilities and Key Features

• Out-of-the-box coupon management for front- and
backend
• Create coupons for customers, employees and loyalty
programs
• Create general and personalized coupons
• Define your own discount conditions and discount
rules
• Generate coupon reports to track all coupon interactions
• Apply general or personalized coupons to sales items
and receipts
• Loyalty and influencer coupons
• Reward loyal customers with coupons to gain
discounts on promoted articles

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SAP Customer Checkout Loyalty Coupons
Não é possível apresentar a imagem.

Capabilities and Key Features

• Include coupons within your loyalty program
• Customers with sufficient number of loyalty
points can purchase a coupon
• Provide special and personalized offers to
loyal customers, e.g. “Meet & Greet with a
player”, or “LateNight or Exclusive Shopping”

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SAP Customer Checkout Influencer Coupons
Não é possível apresentar a imagem.

Capabilities and Key Features

• Increase customer loyalty by discount codes
promoted by influencers on Social Media
• Let your customers benefit from famous
influencers advertising products or brands
and getting discounts, e.g. 20% off
• Use influencer coupons overall your business
– various POS systems and locations

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SAP Customer Checkout Stamp Card
Não é possível apresentar a imagem.

Capabilities and Key Features

• Reward loyal customers with stamp cards
• Buy 10 coffee, get 1 for free
• Customers collect stamps for each purchase
or specific item (e.g. coffee); if the stamp card
has reached 10 stamps, the customer gets the
11th coffee for free
• Define personalized discount rules to be
applied on items and receipts

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SAP Customer Checkout
Gift Cards
SAP Customer Checkout Gift Cards

SAP Customer Checkout provides you with central gift card functionality.
Include gift cards into your business to attract new customers and keep existing ones engaged.

Capabilities and Key Features

• Out-of-the-box gift card management for front- and
backend
• Create and manage all gift cards for customers
• Track all gift card transactions
• Generate several gift cards with one click
• Generate gift card reports to track all interactions
• Design your individual gift card patterns
• Pay and redeem gift cards at point-of-sale
• Top-up gift cards at point-of-sale
• Pre-printed gift card scenario
• Digital gift card for customers to download
• Download and export gift card as Mobile Pass, e.g.
Apple Wallet

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SAP Customer Checkout Gift Cards

Capabilities and Key Features

• Create gift cards at point-of-sale
• Pay with gift cards at point-of-sale
• Buy gift card in shop A, and use it in shop B
• Check all gift cards, and amounts
• Top-up gift cards
• Perform a pay-out by gift card when returning
items or receipts
• Print gift cards at point-of-sale

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SAP Customer Checkout Gift Cards

Manage all the gift Create, edit, and top-

cards used in POS up gift cards
systems centrally Search or block
Generate gift card Track gift card status,
gift cards
reports to get further outstanding and
details redeemed gift cards

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SAP Customer Checkout
Mobile Order
For Stadiums, Venues and more…
SAP Customer Checkout Mobile Order

SAP Customer Checkout provides you with Mobile Order functionality.

Let your customers place and pay orders online while receiving a pick-up code to present at point-of-sale.

Capabilities and Key Features

• Out-of-the-box Mobile Order configuration
• Configure and set-up the web application for ordering
and paying
• Manage your assortments, events, and locations
• Track all your orders from customers
• Integrate external SMTP server for emails
• Manage all payment providers
• Offer your customers new possibilities to take orders
and pay online
• Let customers choose between Pick-up or Delivery of
orders
• Pay online with mobile device (ApplePay, GooglePay,
Credit Card, Bluecode)

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SAP Customer Checkout Mobile Order
Create individual Mobile Assign different
Manage all assortments
Order configurations for assortments to
and categories to be
each event individual POS Manage and configure
displayed via Mobile Order Track all performed
systems all your payment
providers and payment payment
methods transactions

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SAP Customer Checkout Mobile Order

Registration or See assortment

Ordering as guest and add items to Choose between Get order
the basket confirmation Pick-up code
Choose location various payment
to show at POS
methods

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 SAP Customer Checkout
Mobile Loyalty
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SAP Customer Checkout Mobile Loyalty

SAP Customer Checkout provides you the possibility to integrate a custom mobile app.

Capabilities and Key Features

• Loyalty API which offers the possibility to integrate an
existing custom mobile app into SAP Customer
Checkout manager via Swagger
• Extend loyalty capabilities
• Customer users to be created via external systems
(e.g. SAP Event Ticketing)
• Integrate a mobile app allowing customers to collect
loyalty points via mobile phone

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Flexible, Extensible, and Scalable

Benefit from the hardware device Scalable to a wide variety of business

independency, and integrate payment scenarios – no matter if you have 5 or
terminals, printers, line displays and 2,000 POS systems in your business
many more Extend core
functionalities with an
easy plug-in concept

Easy
and
intuitive
user
interface
Integration of other
SAP and 3rd party
systems

Offline
and
Configurable
mobile
SALES Screen
capability

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Flexible, Extensible, and Scalable

Select Your Own

Language for the SALES
Screen
SAP Customer Checkout and SAP Customer
Checkout manager are delivered in 15 different
languages.

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Flexible, Extensible, and Scalable

Hardware Agnostic
Take advantage of the hardware device
independency that enables you to run the POS
system on any device needed.

Integrate further devices such as printers,

drawers, payment terminals, customer
displays scanners, and many more, to run
your business efficiently.

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Flexible, Extensible, and Scalable

Stay Compliant with

Country-Specific Legal
Requirements
Keep your point-of-sale operations running at peak
performance by following the latest standards,
and legal changes.

From Kassensicherungsverordnung 2020 in

Germany, RKSV in Austria, to NF525
Certification for France, SAP Customer Checkout
meets a wide range of legal requirements in
different countries.

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Flexible, Extensible, and Scalable - System Landscape
Option 1

SAP Customer Checkout POS1

(Retail)
SAP Customer
Checkout manager POS2

Integration (http/ IDOC)

on SAP HANA

POS3

Master and Transaction Data

Management
POS4

Back End

Business Transaction Transfer (Receipts, Cash-In/ Cash-Out, Day-End Closing, etc.).

Master Data Transfer (Customers, Articles, Price Lists, Business Documents, etc.)

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Flexible, Extensible, and Scalable - System Landscape
Option 2

SAP Customer Checkout

POS1

(Retail)
SAP Customer
POS2 Checkout manager

Integration (http/ IDOC)

on SAP HANA

POS3

Master and Transaction Data

Management
POS4

Back End

Business Transaction Transfer (Receipts, Cash-In/ Cash-Out, Day-End Closing, etc.).

Master Data Transfer (Customers, Articles, Price Lists, Business Documents, etc.)

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SAP Customer Checkout Customers

~620 50 100+
SAP Customer Checkout Countries New Customers in 2021
Customers

What our customers are saying…

“With SAP Customer Checkout, we were “Working with consenso, we implemented “With access to real-time stock monitoring and
able to implement a comprehensive and SAP Customer Checkout in just six months. user-friendly touch screens for order entry, we
integrated POS system that meets all our While this helps us meet new cash register can deliver optimal service at each kiosk. And
requirements to provide a unique and regulations because SAP Customer Checkout is hardware
smooth experience to our millions of in Germany, we are now also delivering a agnostic, we have unlimited options for further
visitors.” better experience for our customers.” innovation at Allianz Arena.”
Mohammed Al Hashmi, CTO, Expo 2020 Dubai Stephan Poos, Project Manager, AGRAVIS Raiffeisen AG Michael Fichtner, CIO, FC Bayern München AG

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Founder, CEO & Tech Lead

@ tome.cordeiro@sharpthinkit.com
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