City Government of Batangas – Citizen’s Charter

City Treasurer’s Office

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City Government of Batangas – Citizen’s Charter

CITIZEN’S CHARTER

I.Profile
The City Treasurer’s Office is the City Government’s primary implementing arm in the
disposition of local government funds. It serves as the main adviser to the City in matters
concerning public finance. In conjunction with Business Permit and Licensing Division of the
City Mayor’s Office, the City Treasurer’s Office coordinates the day-to-day operations of the
Business-One-Stop-Shop, offering business owners fast, efficient registration.It aids the city
government in local revenue generation by establishing effective means in the collection of
taxes, fees and charges and maintaining an updated tax information system.

II.Mission
To effectively assist the City Government in its steady march towards becoming a progressive
local government unit

III.Vision

Emerge as the most efficient City Treasurer’s Office in Region 4-A, working as a partner of
the City Government and its constituency

IV. Service Pledge

We, the City Treasurer’s Office commit to:

1. Take custody of, exercise proper management and disbursement of the funds, which
custody of have been entrusted to this office;

2. Ensure the maintenance of an updated tax information system of Batangas City;

3. Provide assistance and services to the taxpayers of Batangas City, in compliance with Ease
of Doing Business Law (R.A. 11032) and with adherence to the Code of Conduct and Ethical
Standards for Public Officials and Employees;

4. Continuously update our methods of providing services to accommodate the needs of a

fast-changing world;

5. Generate revenues thru efficient collection of taxes, fees and charges accruing to the local
government in accordance with existing laws and ordinances.

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V. List of Services

1. Real Property Tax Assessment and Collection

2. Issuance of Tax Clearance to Real Property
Taxpayers
3. Payment of Business Taxes
4. Issuance of Community Tax Certificate (CTC)
5. Certification for Lost Community Tax Certificate
6. Payment of Professional Tax and Occupation Tax
7. Payment of Annual Fixed Tax for Delivery Vehicles
8. Payment for Sealing and Licensing of Weights and Measures

9. Payment for Rental Use of Public Cemetery

10. Clearance Fees `
11. Collection of Various Local Taxes, Miscellaneous Fees, and Regulatory Charges

12. Payment of Stall Occupancy Fee

13. Issuance of Transfer Tax Certificate to Real Property Taxpayers

14. Releasing of Checks

15. Application for Issuance of Business Taxes, Fees And Charges' Clearances and Other
Certifications
16. Issuance of Closure Certificate to Business Owners
17. Verification and Inspection of Fuel Dispensing Pumps

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City Government of Batangas – Citizen’s Charter

1.Real Property Tax Assessment and Collection

An annual ad valorem tax on real property such as land, buildings, machineries and
other improvements attached to the real property at the rate of one and a half percent
(1 1/2 %) of the assessed value for basic tax and one percent (1%) for special education
fund should be paid.

Real property tax payments can be made at the Real Property Tax Division of the City
Treasurer's Office. Taxpayers may pay the taxes without interest in four equal
installments:

1st Quarter : On or before March 31

2nd Quarter: On or before June 30
3rd Quarter: On or before September 30
4th Quarter: On or before December 31

Failure to pay the real property tax or any other tax levied under this Article upon the
expiration of the periods as provided in Sec.2A.04., shall subject the taxpayer to the
payment of interest at the rate of two percent (2%) per month on the unpaid amount
or fraction thereof, until the delinquent tax shall have been fully paid. In no case shall
the total interest on the unpaid tax or portion thereof exceed thirty-six (36) months.

Office
or
City Treasurer's Office-Real Property Tax Division
Divisio
n:
Classif
ication Simple
:
Types
of
G2C/G2B
Transa
ction:
Who
may All Real Property Owners
avail:

Checklist of Requirements Where to Secure

Government Issued Identification BIR, Post Office, DFA, PSA, SSS, GSIS,Pag-
Card (ID) IBIG, PRC
Latest Real Property Tax (RPT)
If available from previous payment of taxpayer
Official Receipt (if available)
Owner's Copy or Certified True Copy from the
Tax Declaration(if available)
City Assessor's Office

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Notice of Delinquency (for Delivered through mail, by barangay officials

delinquent accounts) or by CTO revenue collection clerks.
Client Fees to be Processing Person
Agency Action
Steps Paid Time Responsible
1. Accept and check the
Submit requirements
the
Queuing
necessa 1 minute
Personnel
ry
require
ments
2. 2.1 Encode the AV(assesse
Procee necessary data d value) X
d to 2.2 Print Statement of 2.5% Revenue
4 minutes
paymen Account Collection Clerk
t 2.3 Accept payment

3. Receive the payment

Claim and issue the Official
the Receipt. Revenue
1 minute
official Collection Clerk
receipt
AV(assesse
Total: d value) X 6 minutes
2.5%

2.Issuance of Tax Clearance to Real Property Taxpayers

A tax clearance is issued to certify that correct amount of real property tax on a
certain parcel of land or immovable has been paid. The taxpayer after paying a
nominal fee will be issued a clearance that may be used for various legal purposes.

Office or Division: City Treasurer's Office-Real Property Tax Division

Classification: Simple
Types of
G2C/G2B
Transaction:
All Real Property Owners with updated account in the
Who may avail:
City of Batangas

Checklist of Requirements Where to Secure

Government Issued Identification
BIR, Post Office, DFA, PSA, SSS,
Card of the owner & authorized
GSIS,Pag-IBIG, PRC
person

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Authorization letter (for

Real Property Owner
representatives)
Tax Declaration or Latest Tax Owner's Copy or Certified True Copy
Receipt (if available) from the City Assessor's Office
Person
Fees to Processing
Client Steps Agency Action Responsibl
be Paid Time
e
1. Submit 1.1 Check the
requirements requirements
Revenue
and provide 1.2 Verify record of
3 minutes Collection
information payment
Clerk
and
identification
2. Pay the tax Receive the payment Revenue
clearance fee and issue the Official P 130.00 1 minute Collection
Receipt Clerk
3. Receive 3.1 Generate the tax Revenue
the tax clearance Collection
clearance Clerk
3.2 Check the tax Local
clearance for Revenue
corrections. Collection
5 minutes
Officer
3.3 Sign the tax Batangas
clearance certificate. City
Treasurer or
any
authorized
officer.
3.4 Release the tax Revenue
clearance Collection
Clerk
P
Total: 9 minutes
130.00

3.Payment of Business Taxes

All business establishments are required to pay their business taxes prior to securing
their business permits from the Business Permit and Licensing Office (BPLO) .
Business taxpayers may pay their taxes without penalty on or before January 31 of
the current year at the City Treasurer's Office - Business Tax and Fees Division.

Office or Division: City Treasurer's Office- Business Tax and Fees Division

Classification: Simple
Types of
G2C, G2B
Transaction:

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City Government of Batangas – Citizen’s Charter

Who may avail: All business owners within Batangas City

Checklist of
Where to Secure
Requirements
Order of Payment Business Permit and Licensing Office (BPLO)

Client Processing Person

Agency Action Fees to be Paid
Steps Time Responsible
1.Submi Accept and
t the check the
necessar requirements Queuing
1 minute
y Personnel
require
ments
2.Pay 2.1 Encode the
Fees dependent on
the necessary data
declared
business 2.2 Print Revenue
capitalization(for
tax. Statement of 2 minutes Collection
new business) and
Account Clerk
gross receipts (for
2.3 Accept
business renewal)
payment
3.Claim Print and release
the official receipt Revenue
official 1 minute Collection
receipt Clerk

Fees dependent on
declared
capitalization(for
Total: 4 minutes
new business) and
gross receipts (for
business renewal)

4.Issuance of Community Tax Certificate

(CTC)

The Community Tax shall accrue on the first (1st) day of January each year
which shall be paid not later than the last date of February of each year. If a
person reaches the age of eighteen (18) years or otherwise loses the benefit of
the exemption on or before the last day of June, he shall be liable for the
community tax on the day he reaches such age or upon the day the exemption
ends. However, if a person reaches the age of eighteen (18) years or loses the
benefit of exemption on or before the last day of March, he shall have twenty
(20) days to pay Community Tax without becoming delinquent.

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Persons who come to reside in the Philippines or reach the age of eighteen
(18) years on or after the first (1st) day of July of any year, or who cease to
belong to an exempt class on or after the same date, shall not be subject to the
Community Tax for that year.
Corporations established and organized on or before the last day of June shall
be liable for the Community Tax for that year. But corporations established
and organized on or before the last day of March shall have twenty (20) days
within which to pay Community Tax without becoming delinquent.
Corporations established and organized on or after the first day of July shall
not be subject to the Community Tax for that year.

If the tax is not paid within the time prescribed above, there shall be added to
the unpaid amount an interest of twenty-four (24%) percent per annum from
the due date until it is paid.

Office
or
City Treasurer's Office- Business Tax and Fees Division
Divisio
n:
Classif
ication Simple
:
Types
of
G2C, G2B
Trans
action:
Who
may Batangas City Residents and Business Establishments
avail:

Checklist of Requirements Where to Secure

Personal Data Form Queuing Personnel
Government Issued
BIR, Post Office, DFA, PSA, SSS,
Identification Card of the owner
GSIS,Pag-IBIG, PRC
& authorized person
Withholding tax certificate (for
Bureau of Internal Revenue
individual)
Gross Receipt of Business (for
Bureau of Internal Revenue
business establishments)
Old Community Tax Certificate
From previous payment
(if available)
Pers
on
Client Fees to be
Agency Action Processing Time Res
Steps Paid
pons
ible

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City Government of Batangas – Citizen’s Charter

1. 1.1 Check the Rev

Submit requirements enue
the 1.2 Encode the data Coll
require collected 1 minute ectio
ments n
Cler
k
2.Pay Accept payment and Individual:
the issue Community Tax ₱5.00+ ₱1.00
CTC Certificate. for every
fee ₱1,000.00 but
* Ensure that the not to exceed
certificate has been ₱5,000.00
signed and
thumbmarked by the Corporation: Rev
client. ₱500.00+ enue
₱2.00 for Coll
every 4 minutes ectio
₱2,000.00 but n
not to exceed Cler
₱10,000.00 k

3.
Rev
Claim
enue
the
Release the Coll
Comm
Community Tax 1 minute ectio
unity
Certificate n
Tax
Cler
Certifi
k
cate
Based on
Total: above 6 minutes
computation.

5. Certification for Lost Community Tax Certificate

Persons who lost their community tax certificate for the current year may still be able to acquire
a certification provided that he/she will pay the required fees.
City Treasurer's Office- Business Tax and Fees Division/
Office or Division:
Administrative Division
Classification: Simple

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City Government of Batangas – Citizen’s Charter

Types of Transaction: G2C, G2B

Who may avail: Batangas City Residents and Business Establishments

Checklist of Requirements Where to Secure

Government Issued Identification Card of the BIR, Post Office, DFA, PSA, SSS, GSIS,Pag-
owner & authorized person IBIG, PRC
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible
1. Submit the 1.1 Check the
requirements requirements Revenue
2 minutes
1.2Print the payment Collection Clerk
record
2. Pay the Certification Accept payment and issue
fee Official Receipt. Revenue
₱ 130.00 1 minute
Collection Clerk

3. Proceed to CTO- 3.1 Verify receipt. Reception

Administrative
Division 3.2 Encode data and issue Supervising
certification. Admin Officer
5 minutes
3.3 Verify the certification Batangas City
3.4 Sign the certification. Treasurer or any
authorized
officer.
4. Claim the Release the certification
certification with the with the receipt 1 minute Reception
receipt
Total: ₱ 130.00 9 minutes

6.Payment of Professional Tax and Occupational Tax

Professional tax is an annual tax imposed on each person engaged in the exercise or practice of his
profession requiring government examination, while occupational fee is an annual fee imposed on all
persons engaged in the exercise of any occupation or calling.

Office or Division: City Treasurer's Office- Business Tax and Fees Division
Classification: Simple
Types of Transaction: G2C/G2B
All Professionals and Employed workers (except those employed
Who may avail:
in the government)

Checklist of Requirements Where to Secure

Professional Regulatory Commission
PRC ID (for professionals)
(PRC)

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National Bureau of Investigation

NBI or Police Clearance (for occupational fee)
(NBI)/Philippine National Police (PNP)
If representative, Authorization letter from the
company duly signed by the owner/manager or
authorized signatory which indicates the following
information:
˗name of employee and signature granting the Company/ Authorized Person
authorization.
˗ID of representative
˗ID of person being represented
Person
Processin
Client Steps Agency Action Fees to be Paid Responsi
g Time
ble
1. Submit requirements Check the requirements Revenue
and provide information and identification 1 minute Collectio
and identification n Clerk
2. Pay the required tax Receive payment and P 300.00 for
Revenue
issue the Official Receipt professional tax
2 minutes Collectio
and P 150.00 for
n Clerk
Occupation fee
3. Claim the Release the official
Revenue
Professional Tax or receipt.
1 minute Collectio
Occupational Tax
n Clerk
Receipt.
P 300.00 for
professional tax
Total: 4 minutes
and P 150.00 for
Occupation fee

7.Payment of Annual Fixed Tax for Delivery Vehicles

An annual fixed tax is imposed for every truck, van or any motor vehicle used by manufacturers, producers
wholesalers, dealers or retailers in the delivery or distribution of distilled spirits, fermented liquors,
softdrinks, cigars or cigarettes and (other products as may be determined by SangguniangPanlungsod) to
sales outlets, or consumers, whether directly or indirectly, within the city.

Office or Division: City Treasurer's Office- Business Tax and Fees Division
Classification: Simple
Types of Transaction: G2B
Owners of delivery vehicles used in delivery or distribution of goods
Who may avail:
within Batangas City

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Checklist of Requirements Where to Secure

Official Receipt and Certificate of
Land Transportation Office (LTO)
Registration (OR/CR)
Tax Order of Payment Transportation Development Regulatory Office (TDRO)
Processing Person
Client Steps Agency Action Fees to be Paid
Time Responsible
1. Submit Check the Revenue
requirements requirements 1 minute Collection
Clerk
2. Proceed to 2.1 Check the tax
payment order of payment
2.2 Receive P 550.00 for every
payment and delivery trucks with an
issue official additional P500.00 per
Revenue
receipt. company or business
2 minutes Collection
whose office is located
Clerk
outside the City for
inspection and
monitoring.

Revenue
3.Claim the official Release official
1 minute Collection
receipt receipt.
Clerk
Based on amount
Total: 4 minutes
indicated above.

8.Payment for Sealing and Licensing of Weights and Measures

Every person using instruments of weights and measures within the city shall first have them sealed
tested, calibrated by the City Treasurer or his authorized representative before their use.

Office or Division: City Treasurer's Office- Business Tax and Fees Division
Classification: Simple
Types of Transaction: G2C/G2B
Who may avail: Any person whose business requires the use of weights and measures.

Checklist of Requirements Where to Secure

Mayor's Permit Business Permit and Licensing Office(BPLO)
Weiging Scale Owned by taxpayer
Calibration Result Deputized personnel
Processing Person
Client Steps Agency Action Fees to be Paid
Time Responsible

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1. Submit the 1.1 Check the

requirements requirements
Revenue
1.2 Verify the 3 minutes Collection
payment of Clerk
business tax and
other regulatory
fees.
2. Proceed to payment Issue Official Based on the type
Receipt of weights and
Revenue
measures as
2 minutes Collection
imposed in the
Clerk
local revenue
code
Revenue
3.Claim the official Release official
1 minute Collection
receipt receipt.
Clerk
Based on the type
of weights and
measures as
Total: 6 minutes
imposed in the
local revenue
code

9.Payment for Rental Use of Public Cemetery

There shall be collected from the lessees of public burial ground (niche) or public burial ground for
musoleum in the Public Cemetery of Batangas City. The rental fee imposed shall be paid to the City
Treasurer of his duly authorized representative who shall issue an official receipt as evidence of
payment of rentals for use of public cemetery.

Office or Division: City Treasurer's Office- Business Tax and Fees Division
Classification: Simple
Types of
G2C/G2B/G2G
Transaction:
Who may avail: All Owners of Niche and Musoleum in Batangas City Public Cemetery

Checklist of Requirements Where to Secure

BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Government Issued Identification Card (ID)
Ibig, PRC
Endorsement form Public Cemetery office
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible
1.Submit the necessary Accept and check the
Revenue
requirements requirements 1 minute
Collection Clerk

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2. Proceed to payment 2.1 Encode the

necessary data and
Niche- Php
search for the existing
300.00
record for renewal.
Musoleum-
Php 1,000.00 Revenue
2.2 Compute the 5 minutes
(for every Collection Clerk
amount of rental to be
five years)
paid including penalty
plus penalty
if applicable
if applicable.
2.3Receive payment
3.Claim the official Print and release
receipt official receipt and Revenue
2 minutes
update record of Collection Clerk
payment.
Based on
amount
8 minutes
indicated
Total: above.

10.Clearance Fees

There shall be paid for each clearance certificate issued by the Office of the City Prosecutor, Courts,
Philippine National Police, Sheriff, the Department of Interior and Local Government, the
SangguniangPanlungsod and other offices of Batangas City Government, the following fees:

(a) For employment, scholarship, study grant Php 50.00

(b) For change of name 100.00
(c) For application for Filipino citizenship 500.00
(d) For passport or visa application 50.00
(e) For firearms permit application 300.00
(f) For other purposes 50.00

Office or Division: City Treasurer's Office- Business Tax and Fees Division
Classification: Simple
Types of Transaction: G2C/G2B/G2G
Who may avail: All residents and non-residents of the City of Batangas

Checklist of Requirements Where to Secure

BIR, Post Office, DFA, PSA, SSS, GSIS,Pag-
Valid Identification Card
IBIG, PRC
Community Tax Certificate City Treasurer's Office
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible

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City Government of Batangas – Citizen’s Charter

1. Submit the Accept and check the Revenue

requirements requirements 1 minute Collection
Clerk
2. Proceed to payment 2.1 Receive payment Based on the
2.2 Issue Official amount
Receipt indicated Revenue
above plus Php 1 minute Collection
30.00 Clerk
documentary
stamp tax
Revenue
3.Claim the official
Release official receipt. 1 minute Collection
receipt
Clerk
Based on the
amount
indicated
Total: above plus Php 3 minutes
30.00
documentary
stamp tax

17. Verification and Inspection of Fuel Dispensing Pumps

It is the responsibility of the Office of the City Treasurer to verify and inspect all gasoline
stations within the City for the accuracy of their respective fuel dispensing pumps. The City
Treasurer’s Office provides annual mandatory, and in-service inspection to ensure adherence
of business owners to the guidelines issued by the Department of Science and Technology.
For each and every re-testing and re-sealing of weights and measuring instruments including
gasoline pumps outside the office upon request of the owner or operator, an additional service
charge shall be collected.

Office or Division: City Treasurer's Office –Business Tax & Fees Division
Classification: Complex
Types of
G2C/G2B
Transaction:
Who may avail: All Gasoline Station Owners within Batangas City
Checklist of
Requirements Where to Secure
Mayor's Permit Business Permit and Licensing Office
Previous Calibration
City Treasurer’s Office
Result
Person
Agency
Client Steps Fees to be Paid Processing Time Responsib
Action
le

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City Government of Batangas – Citizen’s Charter

1. Submit 1.1
requirements Check
the
requirem
ents
1.2
Verify
payment
of
Mayor's Trained
5 minutes per dispensing
Permit Revenue
nozzle
1.3 Collection
Verify Clerk
and
inspect
fuel
pumps
1.4 Issue
Tax
Order of
Payment
(TOP)
2. Pay the Receive
required fee. payment
and issue Trained
official P550.00 per fuel Revenue
receipt. 1 minute
pump Collection
Clerk

3. Claim the Release

receipt and the
certificate of official
verification. receipt Revenue
with the 1 minute Collection
certificat Clerk
e of
verificati
on.
Total number of 2 minutes + (Total number
Total:
pumps x P550.00 of nozzles x 5 minutes)

VI. FEEDBACK AND COMPLAINTS MECHANISMS

How to send feedback Clients/Taxpayers are then asked to write
their feedback and give it to the
Administrative Division of City
Treasurer’s Office. Feedback may also be

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City Government of Batangas – Citizen’s Charter

given through phone. Contact info: 723-

2914 / 723-5952
How feedbacks are processed Feedbacks are forwarded to the City
Treasurer for evaluation. Relevant
personnel are advised as well as their
Division Chief.
How to file a complaint Clients/Taxpayers are asked for a written
incident report and give it to the
Administrative Division of City
Treasurer’s Office. Complaints may also
be done through phone. Contact info: 723-
2914/723-5952 Make sure to include the
name of the personnel involved, time and
day of the incident and evidence.
How complaints are processed Written incident reports are evaluated by
the City Treasurer. Concerned employee is
asked for a written explanation within 72
hours. Sanctions (whether verbal or
written) are imposed. For
complaints/feedback requiring answers,
client/complainant will be given a copy of
the report stating the outcome.
Contact information ARTA:complaints@arta.gov.ph/
1-ARTA(2782) PCC: 8888 CCB: 0908-881-
6565(SMS) City Treasurer’s Office: Email:
batangascitytreasurer@gmail.com
Contact no.: 723-2914 or 723-5952

VII. List of Offices

OFFICE ADDRESS CONTACT
INFORMATION
City Treasurer’s Office City Hall Complex, P. 723-5952
-Administrative Division Burgos st.Batangas City 723-2914
-Cash Division 723-4056
-Real Property Tax Division 723-2641
-Business Tax and Fes City Hall Complex, P. 723-6708
Division Burgos st.Batangas City
4th floor Bay City Mall, P. 756-6042
Burgos St., Batangas City
Business Permit and 4th floor Bay City Mall, P. 722-1823
Licensing Office(BPLO) Burgos St., Batangas City
City Market Administrator Julian Pastor Memorial 723-2488
Market (JPMM), Brgy.
Cuta, Batangas City

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