National e/m Government Strategies A case of India
Dr. Rajiv Sharma Director General Centre for Good Governance
National e Governance Plan of India
Make all Government services accessible to the common man Services to reach the locality Use common service delivery outlets Ensure services efficiency, transparency & reliability of
Provide services at affordable costs Goal is to realize basic needs of the common man Scale up investment with support governments and private partners from state
Focus Areas
Public Service Delivery
Process Re-engineering & Change Management are critical Radically change the way government delivers services
Decentralized Implementation
Centralized initiative but decentralized implementation framework Project Implementation in Mission Mode Empowered Mission Teams - professionals & domain people
Centre for e-governance
Show-casing of several important e-governance applications Spread of awareness of various components of National e-Governance Plan (NeGP) The Centre establishes strong links with similar institutions worldwide Repository of best practices through continuous interaction and participation
The Pillar Model
State Wide Area Network (SWAN) with 2mbps connectivity up to sub district level Creation of National and State Data Banks Creation of 100,000 internet enabled Common Service Centers
Common Service Centers
Cost Effective Video, Voice and data content Government Services - e-Government such as birth certificates, utility bills Social Services Education, Health, Telemedicine Private Services Entertainment, Financial services etc.
Common Service Centers
Front end delivery point 100,000 centers to be created in 4 years Public-Private Partnership model Total outlay > $ 1.5 billion
Common Service Centre Locality
Honeycomb approach
Mission Mode Projects Approach
Central (Federal) Projects State Projects Integrated Projects
Central (Federal) Mission Mode Projects
Banking Central Excise & Customs Income Tax (IT) Insurance MCA21 (Corporate Affairs) National Citizen Database (NCD/MNIC)/ UNIQUE ID (UID) Passport, Immigration & Visa Pension e-OFFICE
State Mission Mode Projects
Agriculture Commercial Taxes e-District Employment Exchange Land Records Urban Local Bodies (Municipalities) Rural Local Bodies (Panchayats) Police Property Registration Road Transport Treasuries
Integrated Mission Mode Projects
CSC (Common Service Centers) e-BIZ (Business facilitation) e-COURTS e-Procurement Electronic Data Interchange (EDI) For Trade (e-Trade) National e-governance Service Delivery Gateway India Portal ( www.india.gov.in )
Initiatives in Urban e-Governance: Some examples
Unwire Pune Project (Pune Municipal Corporation) Plan to Cover 25 sq km. Service Plan of $5 per month for 256 kbps speed e-Seva in Andhra Pradesh One stop shop for G2C and B2C services 273 centres cover 116 firms Most Transactions for Payment of utilities
Grievance Management System (GMS) Call Centre approach
m-Governance
Strong Opportunity as mobile phone penetration is very high compared to internet Possible Usage Financial and Taxation services Health Services Educational Content Employment Related Policing
m-Governance : Limited initiatives
Limited spread of m-Governance so far Examples of some applications Agri-watch - To give agriculture market information (www.agriwatch.com) Lifelines A knowledge service to answer agriculture related queries (www.lifelinesindia.net) Centre for Good Governance supports systems for Grievance Redress, Right to Information case tracking, Irrigation monitoring and Disaster Management system
e-Justice: UNDP Supported Project
Basic Services (Kiosk Level) Obtain Legal Information
Citizen
(Registration)
Forward Query to Legal Services Authority Apply for Legal Aid to LSA
e-Justice: UNDP Supported Project
Public Awareness Campaigns
Enabling Environment and Assessment
Awareness and Communication Citizen awareness Demand driven atmosphere Assessment Impact assessment e-readiness assessment Impact on corruption Improvement in accountability Improvement in Quality of service
E-governance in pro-poor programs
National Rural Employment Guarantee Scheme (for wage employment) Issue of job cards Wage payment system Transparency in Program management Capturing social audit
Jawaharlal Nehru Urban Renewal Mission Poverty tracking Pro-poor infrastructure creation
The road ahead and challenges
e-Governance projects should be citizen centric and inclusive Should bring greater transparency and accountability in government functioning Connectivity issues and digital divide need to be addressed Differentials in e-readiness across regions Budgetary constraints Process reforms to be stepped up
THANKS
Sincere thanks to DPADM/UNDESA, UNGC and RCOCI Shanghai
Centre for Good Governance, Hyderabad, India
