Classification: Public
E - M AI L : arekatla.test9 @gmail.com M O B I L E: 9 8 8 4 3 0 4 0 4 5
A . VEERA REDDY
OBJECTIVE
To work in a challenging and creative environment that effectively contributes towards the goals of the organization. To be
an active trend setter where my career can grow along with the company.
CAREER PROFILE
ITSM having 6 Years of experience in Business Analyst and 10 Years of experience in Core Insurance Application
Support, product Development.
Working as Manager – Business Analyst with Chola MS General Insurance Company Limited., Chennai, from Jan-17
to till date handling all the Integration initiatives from Requirement gathering phase till production movement
and support.
Profile snip shot:
Major projects handled
▪ Transforming the policy purchase journey from legacy system to Digital platform with new UI/UX and Offline
policy sync
▪ Corporate web site revamp by integrating with digital policy purchase journey and services
▪ Rolled out 8 products (Motor & Health) for 25+ channels in Digital platform
▪ Partnership integrations through web services (Web aggregators, PoS partners, CSC)
▪ Enabled the DigiLocker services for the organization as part of Govt of India initiative
Technical Skills
▪ Software Testing : Manual and QA, Automation
▪ Database : Oracle DB,SQL
▪ API : Postman/ SOAP Tools
▪ Tools& Utilities : MS-Office, Eclipse.
▪ Testing and defect : JIRA /iSOLVE, Web prompt and Mantis
Worked as Core Application Production Support (Technical IT background) – in CholaMS,) from May’ 07 to Dec- 16
for an Indian Public Sector General Insurance Project.
Profile snip shot:
Overall experience of 10 Years in the same project with different roles chronologically as below
▪ Joined as L1 Executive with AIMS core Application support , in May 2007 to Jun-10
▪ Got promoted as Asst-Manager Support lead with Health Product Development .Net (Genisys configurator) in
August 2010 to Jul-2012
▪ Digital platform Mobility Apps Testing & Web portals testing in Aug-2012 –Jun-2014
▪ Promoted as Dy.Manager –IT Support Team Lead Web services testing ( SOAP tool/Postman) in Jul- 2014 to Jul-2016
Work Profile:
As Business Analyst:
■ Preparing the detailed User Requirement Specification document by coordinating with all the stakeholders for
the requirement
■ Receiving sign-off on URS document from all the stakeholders
Classification: Public
■ Explaining the requirement in detail with Dev team and Project manager
■ Preparing the test cases and test scenarios
■ Performing the UAT along with stakeholders to validate the delivery in order
■ Coordinating with QA team and stakeholders for completing the testing with all the scenarios
■ Receiving UAT sign-off from QA and all the stakeholders for production movement
■ Handling the support activities after production deployment
■ Mapping the field level attributes and data types for web services integration for all the products with legacy
system
■ Close coordination with all the stake holders, vendors, partners and senior management for
completing the project roll-out on time
■ Identifying and handling the dependent systems and CRs impacting the requirement for hassle free roll-out
of projects
■ Preparing and circulating the weekly and monthly MIS on adoption of projects with top management
As Service Delivery lead:
■ Handled the Delivery of CORE Insurance Application for Pan India
■ Always achieved and exceeded the SLA for the issues reported in CORE Insurance application
■ Provided Telephonic support, Email support and solutions through ticketing tool
■ Maintained the tracker for Change Requests initiated by the customer and coordinating with customer and
Vendors for its delivery
■ Handled the team of 8 support engineers to ensure 100% adherence on GSD process compliance
■ Prepared the User’s manual, Help Documentation and Training videos for the application process flow in
end user’s perspective and prepared the SOP manual for Support Operations.
■ Successfully rolled out New Version Migration of HPSM ticketing tool by coordinating with customer and Web
prompt Tools team in the Project Internal Call tracker monthly 3k record of ticket numbers
Project#4
Project -: Web services/web portals/Integration services testing
Role -: Mange the QA,
Tools -: Postman/Soap tool, Mantis, web prompt
Period- :Jul-2014 to Jul-17
GENISYS Configurator - Online Web Portals/ Mobile Apps/web services/Integration comprehensive insurance solution, which can
handle complete process of general insurance in India for all Lines of Business The project has mainly the following modules namely
Policy Management (Underwriting), Claims Management, Re-Insurance, Accounts, MIS/Queries,
Responsibilities-:
▪ Analyze the customer tickets and find out the Defect ID and Test ID.
▪ Start testing the application using Web services, API postman tool.
▪ Configures tests and debugs the routing configuration or enhancements to existing software Framework.
▪ All Digital Payments and online payments analysis.
▪ Tracked all the State specifics, Grade specifics and Subject specifics into an input excel.
Project# 3
Project -: Mobile Applications: 3 mobile Applications platforms (iOS, Android, Blackberry and Symbian)
Role -: Testing lead,
Tools - :Call tracker, Jira, mantis, web prompt
Classification: Public
Period- Aug-2012 to Jun-2014
It is a term used to describe Internet applications that run on smart phones and other mobile device. Mobile applications usually
help customers by connecting them to raise the claim and Policy process on Internet services more commonly accessed. In mobile
application, the Web service published from the Product is used as remotely to issue policies. This module has different sub-
modules and each module have many different motor products such as Private Car, Commercial Motor, Health Insurance
products and Claims process
Responsibilities-:
▪ Manual web/mobile application testing in (SOAP) tool
▪ A team player with excellent written and verbal communication skills and strong organizational skills.
▪ Must have a service oriented attitude with excellent problem solving and analytical skills processes the ability to work
independently self-motivated and highly –focused.
▪ Maintain ongoing communication with service desk, end-users, business analysts, QA team, and development Vendor
team on IT systems.
▪ Track bugs, tasks and projects using Jira
▪ Worked closely with QA Teams, Business Teams, and DBA team and Product Operations teams to
identify QA and UAT cycles release schedule to non-prod and prod environments.
▪ Create test cases, defect reports and test summaries
▪ Bug testing and bug fixing, Regression testing and load testing.
▪ Responsible for resolving all online payment issues (HDFC payment gateway, PayZaap, etc.,)
Project# 2
Project details - : Health products/CRM Pivotal
Role -: Product development, Functional/Unit testing
Period -: Jul-2010 to Jul-2012
Responsibilities: -
▪ Involved in Business end user and interaction for requirement gathering and better understanding of the business.
▪ Manage CRM vendors and stay current on their plans upgrading enhancing and supporting our software and
environments
▪ Analyze training needs provide training and evaluate afterwards, handle clients’ accounts re-on boarding
documentation and policy code creation.
▪ Promoted to manage and coordinate the design development, and execute the new CRM database.
▪ Prepared the tech designs, test plans test cases documents.
▪ Responsible for Test Execution (Unit, System, Integration and User Acceptance Testing) in Web applications.
▪ Review existing programs and assist in making refinements, reducing operating time, and improving current techniques.
Project# 1
Project details -: AIMS Access Information Management system.
Role - : L1 production Support
Period -: May-2007 to Jun-2010
Description-:
AIMS, -CholaMS is Desk top based integrated general insurance software solution a suite of components that addresses the needs
of a comprehensive insurance system. Applications are equipped with an entire suite of components to meet the complete needs
of a typical insurance organization.
Responsibilities:
▪ Understanding of Functional Requirement Document and Business Requirement document
▪ Test case preparation and execution against functional Requirement
▪ Involved in Functional, GUI Testing, and system Testing and Regression testing.
Classification: Public
▪ Defect tracking in internal defect tracking tool (Bug tracker).
▪ Provide support to the whole pan India team regarding problems facing in gencon
▪ Responding to mails related to gencon issues
▪ Analysis of Errors in web log
Work profile:
Handling the customers/underwriting/Operations/Accounts/Claims/Vendor team and issuing the General Insurance policies
EDUCATION
BCA Osmania university AUG-2002
MBA Allahabad UNIVERSITY MAY 2006
DECLARATION
The information provided above are true to the best of my knowledge.
Truly
A. Veera reddy
