Account Closure Form

Closing your account

On behalf of HSBC, we would like to thank you for banking with us and hope that we can
help you with your finances again in the future.

We’ve made the process straightforward and hassle-free, so once you’ve made the decision
to close your account(s) and services, we’ll handle your request quickly and without fuss.

Requirements and guidance

We need you to provide us with certain information in order for us to close your account.
These questions are marked with an asterisk on the fold out closure form which is part of
this leaflet. As long as you provide all the information we need and the conditions of closure
are met, your account will be closed within five working days of our receiving the form.

We will close your account subject to the following terms:

• All cards and cheque books must be destroyed before you submit your Account
Closure Form.
• Your account cannot be closed with a debit balance outstanding.
We can arrange payment of borrowing for you from another HSBC account in your name
on this form. If repayment needs to come from another source this must be completed
before submission of this form.
• All cards and cheque books will be cancelled on receipt of your closure request. We may
require you to repay any money owed to us, including the amount of any cheques you
have issued, card transactions you have made and are paid by us after closure and any
charges incurred.
• For joint accounts signatures from all parties are required.
• Unless requesting transfer to another HSBC account in your name, all Direct Debits
and standing orders will be cancelled on receipt of your request. It is your responsibility
to advise all Direct Debits parties of changes unless transferring these to another HSBC
account in your name, where we will do this for you.

HSB-RFB1011-CMT0083 Pagination measurements.indd 1 07/06/2021 12:08

 the account.

HSBC UK Bank plc

Post Team Account Closure
• Return address detailed below:
if you wish to transfer your ISA.

HSB-RFB1011-CMT0083 Pagination measurements.indd 2

to confirm how we send this to you.

Customer Service Centre, BX8 1HB

signed before we can close the account.
be deducted from your remaining account balance.

account closure and will be effective for thirteen months.

applied at the time of closure. You remain liable for these charges.
services team on 03457 404 404 (+44 1226 261 010 from outside the UK).

the UK). If you have a textphone, you can dial the prefix 18001 followed by our

• If your signature does not match that which we hold on file for you, your
• Payment of remaining funds – Please be aware some of the payment methods we

• With certain accounts there are financial and other consequences to early

card transactions or cheques which are processed after the account is closed, any

email, please provide us with your email below. If you prefer not to receive this you

we’ll send you what we have. If you don’t have an email address please contact us
customer services telephone number. To ensure that we carry out your instructions

account held in your name with HSBC. This redirection will be applied the day after

with the last 5 years transaction history (or less if required). We’ll be sending this by
• Within 10 working days of closing a Current Account, we’re required to provide you

can opt out. But don’t worry, even if you say no now you can still get a history going
• Redirecting Transactions – note we can redirect all future transactions (including any
use may have a charge, further details can be obtained online at hsbc.co.uk or from

abroad. Premier customers should call 08457 70 70 70, +44 1226 260 260. If you
the Customer Service Centre on 08457 404 404, +44 1226 261 010 if calling from

credits we receive for the closed account) that involve your closed account to another
account will not be closed. We will write to you requesting a new mandate is

• Please note that interest and charges being applied to the account may not have been
• You cannot request to transfer an ISA using this form. Please visit one of our branches
may monitor and/or record your telephone calls with us. Note any payment charge will

back five years from whenever you ask us, so let us know if you change your mind and
require a textphone service you can download the UK Relay App and call our customer

HSBC Premier customers can call 03457 70 70 70 (+44 1226 260 260 from outside

closure. It is essential that you are aware of the terms before deciding to close
accurately, to help us continually improve our service and in the interests of security, we

For Bank Use Only CLOBR

#
For more information on how we'll use your personal information please
see our Privacy Notice at hsbc.co.uk/privacy-notice. CLONFU

What we need you to tell us – Please ensure you complete all fields marked with an asterisk.
*Account(s) to be closed
Sort Code(s) Account Number(s) Sort Code(s) Account Number(s)
4 0 – – 4 0 – –

4 0 – – 4 0 – –

4 0 – – 4 0 – –

Closure Reason
Service – I am dissatisfied with Similar account already held or
some aspects of HSBC’s service Moving away opening a similar account with HSBC
Pricing – I am dissatisfied with interest
or charges on my account Personal circumstances have changed Opened in error
Policy – I am dissatisfied with the rules around
the product, i.e. notice periods, bill payments, Using funds I am no longer using the account
Personal Internet Banking access
*Recent transaction information
If you have not transacted in the last 4 days we do not require
No transactions within last 4 days the details of your last card transaction or cheque issuance.
• Date of last card transaction (if applicable) • Last cheque serial number (if applicable)
D D MM Y Y Y Y No card held No cheque book held
• Amount of last card transaction (if applicable) • Last cheque date (if applicable)
D D MM Y Y Y Y

*Payment method for remaining funds

Please tell us how you want to make the payment of any remaining funds from your account.
Please choose one only:

Internal transfer to another HSBC account in my name – please tick this box if you also want all future transactions
directed to this account.
Please provide the sort code and account number: 4 0
– – Account No
External transfer –
• For payments to other UK banks or HSBC bank accounts in a different name. Beneficiary’s name
• Available free for funds up to £10,000 – any amount above this will incur a charge – see requirements and guidance section

• Sort code and account number for funds to be paid into.

– – Account No

International Payment – For payments abroad. Failure to provide a correct BIC and IBAN may result in additional charges.

• Beneficiary Bank Swift address (BIC)

• Beneficiary Account Number
inclusive of sort code (IBAN)

• Beneficiary’s name

• Beneficiary’s address

Postcode

Repayment of borrowing
Before closure all borrowing must be repaid. We can do this for you from another account held with HSBC in your name.
Please provide the sort code 4 0 – – and account no.

Standing Orders and Direct Debits

We can arrange to transfer Direct Debits to another HSBC account in your name, if you would like us to arrange this please provide the

sort code 4 0 – – and account no.

By signing below you are requesting us to close the accounts specified and confirming you have taken the necessary actions to ensure
we can progress with this closure, including the destruction of any cheque books and cards.
• Signature(s) (signatures from all parties are required for joint accounts)

Signature Signature

Date D D MM Y Y Y Y Date D D MM Y Y Y Y
07/06/2021 12:08
HSB-RFB1011-CMT0083 Pagination measurements.indd 2

• Return address detailed below:

• Within 10 working days of closing a Current Account, we’re required to provide you

• Redirecting Transactions – note we can redirect all future transactions (including any

• Please note that interest and charges being applied to the account may not have been

• With certain accounts there are financial and other consequences to early

• If your signature does not match that which we hold on file for you, your

• You cannot request to transfer an ISA using this form. Please visit one of our branches

• Payment of remaining funds – Please be aware some of the payment methods we

Customer Service Centre, BX8 1HB
HSBC UK Bank plc
Post Team Account Closure

to confirm how we send this to you.

we’ll send you what we have. If you don’t have an email address please contact us
back five years from whenever you ask us, so let us know if you change your mind and
can opt out. But don’t worry, even if you say no now you can still get a history going
email, please provide us with your email below. If you prefer not to receive this you
with the last 5 years transaction history (or less if required). We’ll be sending this by

account closure and will be effective for thirteen months.

account held in your name with HSBC. This redirection will be applied the day after
credits we receive for the closed account) that involve your closed account to another
card transactions or cheques which are processed after the account is closed, any

applied at the time of closure. You remain liable for these charges.

the account.
closure. It is essential that you are aware of the terms before deciding to close

signed before we can close the account.

account will not be closed. We will write to you requesting a new mandate is

if you wish to transfer your ISA.

be deducted from your remaining account balance.

may monitor and/or record your telephone calls with us. Note any payment charge will
accurately, to help us continually improve our service and in the interests of security, we
customer services telephone number. To ensure that we carry out your instructions
the UK). If you have a textphone, you can dial the prefix 18001 followed by our
HSBC Premier customers can call 03457 70 70 70 (+44 1226 260 260 from outside
services team on 03457 404 404 (+44 1226 261 010 from outside the UK).
require a textphone service you can download the UK Relay App and call our customer
abroad. Premier customers should call 08457 70 70 70, +44 1226 260 260. If you
the Customer Service Centre on 08457 404 404, +44 1226 261 010 if calling from
use may have a charge, further details can be obtained online at hsbc.co.uk or from
For more information on how we'll use your personal information please For Bank Use Only CLOBR
see our Privacy Notice at hsbc.co.uk/privacy-notice. CLONFU

What we need you to tell us – Please ensure you complete all fields marked with an asterisk.
*Account(s) to be closed
Sort Code(s) Account Number(s) Sort Code(s) Account Number(s)
4 0 – – 4 0 – –

4 0 – – 4 0 – –

4 0 – – 4 0 – –

Closure Reason
Service – I am dissatisfied with Similar account already held or
some aspects of HSBC’s service Moving away opening a similar account with HSBC
Pricing – I am dissatisfied with interest
or charges on my account Personal circumstances have changed Opened in error
Policy – I am dissatisfied with the rules around
the product, i.e. notice periods, bill payments, Using funds I am no longer using the account
Personal Internet Banking access
*Recent transaction information
If you have not transacted in the last 4 days we do not require
No transactions within last 4 days the details of your last card transaction or cheque issuance.
• Date of last card transaction (if applicable) • Last cheque serial number (if applicable)
D D MM Y Y Y Y No card held No cheque book held
• Amount of last card transaction (if applicable) • Last cheque date (if applicable)
D D MM Y Y Y Y

*Payment method for remaining funds

Please tell us how you want to make the payment of any remaining funds from your account.
Please choose one only:

Internal transfer to another HSBC account in my name – please tick this box if you also want all future transactions
directed to this account.
Please provide the sort code and account number: 4 0
– – Account No
External transfer –
• For payments to other UK banks or HSBC bank accounts in a different name. Beneficiary’s name
• Available free for funds up to £10,000 – any amount above this will incur a charge – see requirements and guidance section

• Sort code and account number for funds to be paid into.

– – Account No

International Payment – For payments abroad. Failure to provide a correct BIC and IBAN may result in additional charges.

• Beneficiary Bank Swift address (BIC)

• Beneficiary Account Number
inclusive of sort code (IBAN)

• Beneficiary’s name

• Beneficiary’s address

Postcode

Repayment of borrowing
Before closure all borrowing must be repaid. We can do this for you from another account held with HSBC in your name.
Please provide the sort code 4 0 – – and account no.

Standing Orders and Direct Debits

We can arrange to transfer Direct Debits to another HSBC account in your name, if you would like us to arrange this please provide the

sort code 4 0 – – and account no.

By signing below you are requesting us to close the accounts specified and confirming you have taken the necessary actions to ensure
we can progress with this closure, including the destruction of any cheque books and cards.
• Signature(s) (signatures from all parties are required for joint accounts)

Signature Signature
D D MM Y Y Y Y D D MM Y Y Y Y
07/06/2021 12:08

Date Date
 hsbc.co.uk
HSBC UK Bank plc. Registered in England and Wales with number 09928412.
Registered Office: 1 Centenary Square, Birmingham B1 1HQ, United Kingdom. Authorised by the
Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority. Our Financial Services Register number is 765112.

Customer information: Customer Service Centre, BX8 1HB.

RFB1011 CMT0083 ©HSBC Group 2021. All Rights Reserved.

HSB-RFB1011-CMT0083 Pagination measurements.indd 1 07/06/2021 12:08