Escalation Ticket Number Issue Pending
1834695 Skype Call NOC update
1848041 High latency NOC update
1849431 Mapple Story disconnection Mapple Story TS
1852569 High latency Gaming Customer Reply
1853445 High latency Gaming NOC update
1854192 Unable to access certain sites NOC update
1857207 High latency Gaming NOC update
1859538 High latency Gaming NOC update
1859832 High latency Gaming NOC update
1818794 Unable to access ChatGPT ChatGPT TS
1830797 Unable to access banking site Case owner update
1844797 ViewQwest and Amazon prime video FDNS/NOC Team Update
1825251 Hotstar and SonyLiv Pixelated Buffering Issue FDNS Team Update
1831289 Intermittent access Hotstar FDNS Team Update
1844694 SecureNet: Website loading issue Case owner update
1845981 Intermittent access Hotstar FDNS Team Update
1846164 SONY LIV Issue FDNS Team Update
1846268 Intermittent access Hotstar FDNS Team Update
1848955 Amazon Prime FDNS Team Update
1854311 High latency Gaming Case owner update
1854316 Intermittent Connection Case owner update
1855128 Slow Speed Case owner update
1855709 Unable to access ChatGPT ChatGPT TS
1856898 Unable to access banking site Case owner update
1858560 Paramount+ FDNS Team Update
1858381 Unable to access ChatGPT ChatGPT TS
1858559 Paramount+ Case owner update
1859360 high ping Case owner update
1860000 Unable to watch Disney+HotStar FDNS Team Update
1861311 Unable to watch Disney+HotStar FDNS Team Update
1861738 High latency Gaming Level 2 Update
1861921 Unable to watch certain shows in Amazon Prime Case owner update
Date Open Last Update
4/9/2023 12:38 Level 2 Support, 10/05/2023 16:24
4/22/2023 8:48 TS Support2, 04/05/2023 07:29
4/24/2023 19:47 TS Leads, 04/05/2023 10:51
4/27/2023 16:56 NOC SG, 04/05/2023 11:29
4/28/2023 17:05 TS Support3, 09/05/2023 17:30
4/29/2023 16:27 Level 2 Support, 02/05/2023 14:13
5/3/2023 21:11 TS Leads, 08/05/2023 09:42
5/7/2023 1:19 TS Leads, 08/05/2023 09:54
5/7/2023 1:19 TS Support3, 10/05/2023 16:20
3/20/2023 15:45 NOC SG, 02/05/2023 20:25
4/3/2023 21:45 Level 2 Support, 10/05/2023 17:30
4/18/2023 7:02 TS Support3, 19/04/2023 11:47
3/28/2023 13:42 TS Leads, 10/04/2023 10:54
4/4/2023 12:27 TS Leads, 04/05/2023 10:55
4/17/2023 23:14 TS Leads, 04/05/2023 13:10
4/19/2023 11:41 TS Leads, 04/05/2023 10:53
4/19/2023 14:41 TS Leads, 04/05/2023 10:53
4/19/2023 16:39 TS Leads, 04/05/2023 10:52
4/24/2023 11:51 TS Leads, 04/05/2023 10:51
4/29/2023 21:45 Level 2 Support, 04/05/2023 14:23
4/29/2023 22:06 Level 2 Support, 10/05/2023 16:23
5/1/2023 15:44 Level 2 Support, 02/05/2023 14:01
5/2/2023 12:41 TS Leads, 04/05/2023 10:40
5/3/2023 15:15 TS Leads, 08/05/2023 09:41
5/5/2023 12:20 TS Leads, 08/05/2023 09:24
5/5/2023 10:00 TS Leads, 08/05/2023 09:43
5/5/2023 12:18 Level 2 Support, 10/05/2023 16:17
5/6/2023 15:53 Level 2 Support, 10/05/2023 18:10
5/8/2023 9:45 TS Leads, 09/05/2023 12:40
5/9/2023 10:14 TS Support2, 09/05/2023 10:15
5/9/2023 16:57 TS Support3, 09/05/2023 17:02
5/9/2023 20:30 Level 2 Support, 10/05/2023 11:26
