Xfinity Voice Features Quick Reference Guide
Depending on your Xfinity Voice plan, you can access to up to 12 of the most popular calling features:
Three-Way Calling*
Anonymous Call Rejection*
Call Forwarding*
Call Forwarding Selective*
Call Return*
Call Screening*
Call Waiting
Caller ID
Caller ID Blocking per Call
Caller ID with Call Waiting
Repeat Dialing*
Speed Dial*
*Not included with Xfinity Voice Unlimited Saver plan.
Note: Call Return, Repeat Dialing and Speed Dial are available in some areas (not all).
Quick-Dial Numbers
Xfinity Voice also supports these important, quick-dial numbers:
911 – Emergencies
988 – Suicide & Crisis Lifeline
711 – Telecommunications Relay Service (TRS) for our customers who are deaf, hard of hearing or have a
hearing or speech disability
611 – Xfinity Voice tech support
Note: Keep in mind these numbers don’t work during a power outage, including 911.
Features Quick Guide
You can turn your Voice features on or off at any time. Just press the star (*) button and the following
numbers:
Feature Turn OnTurn Off Online Access Available?
Anonymous Call Rejection *77 *87 Yes
Call Forwarding *72 *73 Yes
Call Forwarding Selective *63 *83 Yes
Call Return** *69 *89 Not yet
Call Screening *60 *80 Yes
Call Trace *57
Not yet
Call Waiting
*70 Not yet
Caller ID Blocking Per Call *67 *82 Not yet
Repeat Dialing *66 *86 Not yet
Speed Dial 8 (set up) *74
Not yet
Speed Dial 30 (set up) *75
Not yet
Three-Way Calling *96 *97 Not yet
**For your safety, your Caller ID information is always available when you call public emergency hotlines,
poison control lines, and 911 services, even if you have Caller ID Blocking turned on.
Telephone Keys Used with Xfinity Voice Features
Before you begin setting up your Xfinity Voice features, make sure you know where certain keys are on
your telephone and how to access demos and manuals.
Know Before You Get Started
The * and # keys are required for many Xfinity Voice features. They are on either side of the 0 on your
telephone’s keypad.
The switchhook or Flash button is also used in some Xfinity Voice features.
On non-cordless telephones, the switchhook is the button that is depressed when you hang up the
phone. When instructed to press the switchhook, press it firmly and then release. If you press it too long
the call may be disconnected.
On cordless telephones, the Flash button is on the keypad.
You will need to create a list, such as a priority list or a block list, for some features. These lists are
independent of one another, but they will be stored. So whenever you activate a feature, you can refer
to a list you have already created. See the Xfinity Voice Features Quick Reference Guide for telephone
keys used to manage features and links to full details on each feature.
Rotary telephones are not compatible with Xfinity Voice service.
Get Demos and Manuals
Welcome Guide
Phone Help and Support
If you are also an Xfinity TV customer, in the Xfinity On Demand menu choose Help and Services. Then
choose Home Phone Service.
