Reception Conversation

How to Handle Check Out Guest

Receptionist : Good afternoon, Edotel Hotel. Cipta’s speaking May I assist you ?

Guest : Yes. I would like to check out now, could you call your bellboy to help me bring my
luggages.

Receptionist : Alright, sir. May I know your room number, please ?

Guest : My room number is Jempiring 1

Receptionist : Please wait a moment, sir. I would like to call our bellboy to come to your room.

Guest : Thank you.

Receptionist : You’re welcome.

“Receptionist is Checking that Guest Data”

“Receptionist Calls the Bell Boy”

Receptionist : Excuse me, Mr. Darma, please come to the room Jempiring number 1 to help pick up
luggages.

Bellboy : Yes, I will go to the room Jempiring number 1. Thank you for your information.

Receptionist : Thank you.

“ Receptionist inform Front Office Cashier “

Receptionist : Excuse me, please you prepare the guest bill because guest room Jempiring number 1
will check out.

F.O Cashier : Yes I will prepare the guest bill room Jempiring number 1.

Bell Boy Go to Guest Room”

“Bell Boy Arrive in Front Of Guest Room”

Guest : Please come in.

Bellboy : Excuse me, Mr. Peter. Would you like to check out now ?

Guest : Yes, you’re right. Please help me. This is my luggages.

Bell Boy : All right Mr. Peter. Have you finish to prepare all of your luggage?.

Guest : Yes, I have.

Bell Boy : May I help you to check again? Because I want to make sure that you did not
leave your stuff.

Guest : Of course, thank you.

Bell Boy : All right.sir. Your room is clear now, please come to the lobby with me.

Now, may I carry your luggage?

Guest : Sure, here is it.

Bell Boy : Well, please follow me to lobby and main your steps.

Guest : Okay.

“On the Way to Go to Lobby”

Bell Boy : Excuse me Mr. Peter, how about your stay in our Hotel ?

Guest : It’s nice stay, I’d love this hotel. The services are perfect.

Bell Boy : Have you try all of our facilities?

Guest : Not at all, I only use pool, spa, restaurant, and bar. That’s only.

Bell Boy : And how about our food and beverage in our Restaurant ?

Guest : Oh, that’s all very delicious. Especially for Balinese foods.

Bell Boy : I hope you enjoy your stay and will stay in our hotel again.

Guest : Of course.

“Arrive in the Lobby”

Bell Boy : All right, Mr. Peter we have arrived in the lobby. Please you come to Front Office Cashier.
Guest : Okay. Thank you.

“Guest Goes to Front Office Cashier”

F.O Cashier : Good afternoon, sir. How may I assist you?

Guest : Good afternoon, I would like to check out.

F.O Cashier : All right sir. May I know your room number, please ?

Guest : My room number is Jempiring 1.

F.O Cashier : Your name is Mr. Jhon Peter and you have stayed with us from November 21st is
that correct ?

Guest : Yes, that’s right.

F.O Cashier : Could you please wait a moment Mr. Peter ? because our Housekeeping staff
still checking your room.

Guest : How long will I take?

F.O Cashier : It won’t take long time, sir. Just few minutes.

Guest : Okay.

F.O Cashier : Excuse me, sir, while you staying in our hotel you have consumed chocolate,
choco chips, and also Cola-Cola, is that rights ?

Guest : Oh yes, that’s right.

F.O Cashier : All right, sir, please wait in a moment. I would like to check your bills.

Guest : Yes please.

“ Cashier check the Guest Bill”

FO Cashier : Excuse me, Madam. This is your bill.

Guest : Oh okay.

FO Cashier : Well Mr. Peter, may I know about your payment?

FO Cashier : In our hotel accept 3 kind of credit card such as AMEX (American Express),
Bank AMER, and DC (Diner Club). May I know what kind of credit card will you use to pay?

Guest : I will pay by AMEX (American Express).

F.O Cashier : All right Mr. Peter, may I borrow your credit card to complete your payment ?

Guest : Here it is.

F.O Cashier : All right, sir. Your bill is Rp. 1.350.000. is that’s right ?

Guest : Yes, that’s right

FO Cashier : Please enter your pin number, sir.

Guest : Okay.

“A few minutes later”

FO Cashier : Excuse me Madam, please you sign here.

Guest : Okay.

FO Cashier : All right Mr. Peter, this is your credit card, credit card slip, guest bill and your
other pads.

Guest : Thank you.

F.O Cashier : Well, thank you for your coming Mr. Peter. I hope you have a nice next trip and
will stay at our hotel next time on your holiday.

Guest : Okay, your welcome.

FO Cashier : Now, please you come to reception desk to bring back your room key

Guest : All right.

Receptionist : Good afternoon, sir. How may I assist you ?

Guest : Good afternoon. I would like to check out and I have done to process my
payment at the front office cashier. This is my room key.

Receptionist : Thank you, sir. Would you like to have taxi to pick you up ?

Guest : Oh, yes.

Bell boy : Excuse me, Mr. Peter. Your taxi is coming.

Guest : All right. Thank you.

“ Bellboy brings guest’s luggages into the taxi ”

Receptionist : All right, Mr. Peter. Thank you for your coming. I hope you have a nice
next trip and will stay at our hotel next time on your holiday.

Guest : Oh yes, sure.

Bell boy : This is your taxi, sir.

Thank you for your coming. I hope you have a nice next trip and will stay
at our hotel next time on your holiday. Good bye.

Guest : Yes, sure. Good bye.