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Point 10

RPA is a technology that uses software robots or "bots" to automate repetitive tasks typically done by humans. These bots can mimic human interactions by logging into applications, entering data, extracting information, and performing calculations. RPA aims to improve efficiency, accuracy, and productivity by automating manual processes. Some key areas where RPA can be applied include customer onboarding, order processing, billing and invoicing, customer support, data entry and validation, and reporting and analytics.

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27 views2 pages

Point 10

RPA is a technology that uses software robots or "bots" to automate repetitive tasks typically done by humans. These bots can mimic human interactions by logging into applications, entering data, extracting information, and performing calculations. RPA aims to improve efficiency, accuracy, and productivity by automating manual processes. Some key areas where RPA can be applied include customer onboarding, order processing, billing and invoicing, customer support, data entry and validation, and reporting and analytics.

Uploaded by

mohamed.ahmed017
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is a technology that uses software robots or "bots" to
automate repetitive and rule-based tasks typically performed by humans. These bots can mimic
human interactions with digital systems, such as logging into applications, entering data,
extracting information, and performing calculations. RPA is designed to improve efficiency,
accuracy, and productivity by automating manual processes.

• key details about RPA:

Process
Automation

User
Error
Interface
Reduction
Interaction

Rule-Based
Scalability
Automation

1. Process Automation: RPA focuses on automating structured


and repetitive processes. It operates by following predefined
rules and interacting with various software applications and
systems to complete tasks.

2. User Interface Interaction: RPA bots interact with the user


interface of applications just like a human would, without
requiring any system integration or APIs. They can navigate
screens, input data, click buttons, and extract information

3. Rule-Based Automation: RPA bots follow a set of rules or


instructions to perform tasks. These rules are typically defined
by business users or process experts and can be easily modified
or updated as needed.

4. Scalability: RPA can be scaled across multiple processes and


systems, allowing organizations to automate a wide range of
tasks and achieve significant operational efficiencies.

5. Error Reduction: RPA bots are designed to perform tasks


with a high level of accuracy and consistency, reducing the
chances of human errors and associated costs.
• Applying (RPA) for a -VOIS Company
• RPA can automate the process of onboarding new customers by
Customer Onboarding extracting information from registration forms, validating data,
creating user accounts, and updating relevant systems.

•RPA can streamline the order processing workflow by


automatically capturing orders from different channels,
Order Processing verifying customer details, updating inventory systems,
generating invoices, and sending order confirmations.

•RPA can automate billing and invoicing tasks by extracting usage


Billing and Invoicing data, generating invoices, and sending them to customers via
email or other communication channels.

• RPA bots can assist in customer support tasks by providing


automated responses to frequently asked questions, updating
Customer Support customer records, and escalating complex issues to human
agents when necessary.

•RPA can automate the process of entering data from various


Data Entry and Validation sources into CRM (Customer Relationship Management) systems,
ensuring data accuracy and saving time.

•RPA can collect data from different systems, consolidate it, and
Reporting and Analytics generate reports and analytics dashboards for management and
decision-making purposes.

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