BYO MODEM SETUP
FTTN/B CONNECTIONS
Step 1.
Locate the telephone wall socket in your property that has been activated for
NBN. Please note that there may be multiple telephone wall sockets in your
property.
Step 2.
Disconnect all equipment from your telephone sockets. This includes phones and
fax machines plugged in around the property. These devices will interfere with the
NBN signal.
Step 3.
Connect your BYO modem to the telephone wall socket using the DSL or VDSL
port on the back of the modem and power it on. It is important to use the first
(main) socket at your property. If you are unsure of this, you may require a
private phone technician to check your wiring.
Step 4.
After you have connected the modem to the wall socket and powered it up – you
should see the DSL light on the modem start to flash. After several minutes this
should stop flashing and become steady. This shows you that you have
successfully connected the modem to the line that NBN is active on. If this does
not stop flashing, you should try alternative telephone wall sockets in the property
until it does.
Step 5.
Connect a computer or laptop to your BYO modem via a cable or by WIFI and
access the modem configuration page. If you are unsure how to do this, please
consult the modem user guide.
Step 6.
Most modems will provide a Quick Start Guide or Setup Wizard – please try and
follow these steps. Ensure that your modem is configured in VDSL mode and
encapsulation is set to PPPoE. On most devices you should leave all other
settings as default. Then configure your BYO modem using the ISP username
and password that we will have emailed and SMS’d to you.
Due to the number of modem brands available it is hard to give precise setup
information here. We recommend consulting your modem user guide or speaking
to the manufacturer of your device.
Step 7.
After you have successfully configured your BYO modem please wait a couple of
minutes for it to connect to the network. After a couple of minutes you should
see the authentication light on the modem become lit and steady (not flashing).
The authentication light is often labelled ‘Internet’ or ‘www’ or ‘Web’. Please
consult your modem user guide if you are unsure which light is the authentication
light.
TROUBLESHOOTING
Symptom Things to try
DSL light does not 1. Try connecting the modem to an alternative telephone wall
come on or does not socket in the property.
stop flashing 2. Try an alternative telephone cord to connect the modem to
the wall socket.
3. Ensure that you are connecting the modem via the DSL or
VDSL port on the back of the device. If your device does not
have a DSL or VDSL port, please consult your modem user
guide to ensure it supports VDSL connections.
4. Ensure that the modem is configured in VDSL mode.
www or internet light 1. Ensure that the modem has been correctly configured with
does not come on the ISP username and password. Triple check for any spelling
mistakes or typos.
2. Ensure that the modem is configured in VDSL mode.
Internet dropouts 1. Check that all other devices are disconnected from the
telephone sockets inside the property. This includes phones,
fax machines, filters, splitters, extension cords and ensure the
modem is connected directly to the first (main) telephone wall
socket in the property.
2. If you have auxiliary telephone sockets in the house, you may
wish to engage a ACMA certified technician to disconnect
your auxiliary sockets and optimise your in house cabling for
VDSL.
Technical Support
If you require assistance setting up your BYO device our team is available.
Live Chat: www.moretelecom.com.au
Phone: 1800 733368
