Artisan ® 835 Series

Quick Guide
Basic Copying, Printing, Scanning, and Faxing
Maintenance
Network Setup
Solving Problems
 Contents

Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Placing Originals for Copying, Scanning, or Faxing . . . . . . . . 6

Using the Scanner Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Automatic Document Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using Special Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Copying a Document or Photo . . . . . . . . . . . . . . . . . . . . . . . . . 13

Copying a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Restoring, Cropping, or Copying Photos . . . . . . . . . . . . . . . . . . . . . . . . . 14

Faxing a Document or Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting to a Phone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting Up a Fax Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Receiving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printing From a Memory Card or External Drive. . . . . . . . . . 22

Inserting a Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Printing From a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printing From Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printing With a Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Selecting the Correct Paper Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2 Contents
Scanning a Document or Photo . . . . . . . . . . . . . . . . . . . . . . . . 30
Quick Scanning With the Scan Button . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Scanning With Epson Scan Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Scanning With Mac OS X 10.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Maintaining Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Checking the Ink Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Purchasing Epson Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Wireless Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Wired (Ethernet) Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3
 Using the Control Panel

The control panel is adjustable. To raise it, lift it as shown below. To lower it, press
and hold the Unlock button until the control panel is at the desired angle.
Caution:
To avoid damaging the product, make sure you press and hold the Unlock button to
lower the control panel. Don’t try to push the control panel down.

Using the Touch Screen

The touch screen makes it easy to use all the creative features of your product.

Blue status light

Caution:
Press the touch screen gently with the tip of your finger; don’t press too hard or use
sharp objects.

4 Using the Control Panel

The touch screen displays only the buttons that are available for the task you are
working on.
■ Press l or r to view more photos or access more options.
■ Press Home to return to the Home screen.
■ Press x Menu to make special settings. The touch screen retains the settings
from the last time it was used. If you want to start over, simply press
Clear Settings to clear settings for the mode you’re using (Copy, Fax, etc.).
■ To save energy, the touch screen goes dark after several minutes of inactivity.
Touch the screen to wake it up.
■ The blue status light at the bottom of the control panel flashes when the
product is printing or performing routine maintenance. If it flashes rapidly,
check the product for error messages.
Note:
To turn off the “beep” heard when you press a button, or to reduce its volume,
press Setup, select Printer Setup, choose Sound, and adjust one of the settings.
If you turn off the sound, the dialing sound made when you transmit a fax is also
turned off.

You may see the following icons on the screen:

Icon Meaning

The product is connected to a wired network.

The product is connected to a wireless network.

ADF A document is loaded in the automatic document feeder.

The current photo is cropped.

The Fix Red-Eye setting is on for the current photo or all photos.
Reminds you whether View AutoCorrect is on or off.

Using the Touch Screen 5

 Placing Originals for Copying,
Scanning, or Faxing

Before you copy, scan, or fax, place your documents or photos on the scanner glass
(see below) or in the Automatic Document Feeder (see page 7).

Using the Scanner Glass

You can place multiple photos or a document up to letter-size (or A4) on the
scanner glass to make color or black and white copies.
1. Open the document cover and place your original face-down on the scanner
glass, with the top against the back left corner.
If you’re scanning 3 × 5- or 4 × 6-inch photos, you can place up to two at a
time on the scanner glass. Place them at least 1/4 inch (5 mm) apart.

1/4 inch (5 mm)

1/4 inch (5 mm)

Note:
If the edges of your document or photo are cut off, move the document or photo
1/4 inch (5 mm) away from the corner of the scanner glass.

2. Close the cover gently so you don’t move the original(s).

6 Placing Originals for Copying, Scanning, or Faxing

Using the Automatic Document Feeder
You can place up to 30 letter-size (or A4) sheets or 10 legal-size sheets in the
Automatic Document Feeder.
1. Open the Automatic Document Feeder paper support, and then move the
edge guide outward.

2. Fan the originals, then tap them on a flat surface to even the edges.
3. Insert the originals face-up, top edge first. Slide the edge guide against the
originals, but not too tightly.

The ADF icon appears on the screen.

Using the Automatic Document Feeder 7

 Loading Paper

Your product has two paper trays. The main tray is for letter-size, legal-size, A4
size, or 8 × 10-inch paper. You can load up to 120 sheets of letter-size or A4 plain
paper in the main tray. When extended, the tray can hold up to 50 legal-size
sheets.
The photo tray is for 4 × 6 or 5 × 7-inch photo paper. You can load up to 20
sheets.
1. Pull out the paper cassette. Then slide back the photo tray and lift it up.

2. Squeeze the edge guides and slide them out. Then insert paper with the glossy
or printable side face-down.

For legal-size paper,

squeeze lever to extend tray

Note:
Load letterhead or pre-printed paper face-down, with the top edge at the back of
the paper cassette.

8 Loading Paper
3. Slide the left edge guide against the paper.

Make sure the paper stack

fits under the edge guide

4. Adjust the front edge guide to your paper size.

5. Lower the photo tray.

Loading Paper 9
 6. To load paper in the photo tray, squeeze the edge guides and slide them out.
Then insert photo paper with the glossy or printable side face-down, making
sure the paper is under the edge guide.

7. Slide the left edge guide against the paper. Then adjust the front edge guide to
your paper size.

Note:
Make sure the paper fits under the edge guide.

8. Keep the cassette flat as you insert it.

10 Loading Paper
9. Extend the output tray and flip up the stopper.

For details on paper and instructions on loading envelopes and legal-size sheets,
see the online User’s Guide.

Using Special Papers

Epson offers a wide array of high quality papers, making it easy to maximize the
impact of your photos, presentations, and creative projects.
You can purchase genuine Epson ink and paper at Epson Supplies CentralSM at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Part Sheet
Paper name Size number count

Epson Ultra Premium Photo Borderless 4 × 6 inches S042181 60

Paper Glossy S042174 100

Borderless 5 × 7 inches S041945 20

Borderless 8 × 10 inches S041946 20

Letter (8.5 × 11 inches) S042182 25

S042175 50

Epson Ultra Premium Photo Letter (8.5 × 11 inches) S041405 50

Paper Luster

Using Special Papers 11

 Part Sheet
Paper name Size number count
Epson Premium Photo Paper Borderless 4 × 6 inches S041808 40
Glossy S041727 100

Borderless 5 × 7 inches S041464 20

Borderless 8 × 10 inches S041465 20

Letter (8.5 × 11 inches) S042183 25

S041667 50

Epson Premium Photo Paper Borderless 4 × 6 inches S041982 40

Semi-gloss
Letter (8.5 × 11 inches) S041331 20

Epson Photo Paper Glossy Borderless 4 × 6 inches S041809 50

S042038 100

Letter (8.5 × 11 inches) S041141 20

S041649 50
S041271 100

Epson Ultra Premium Letter (8.5 × 11 inches) S041341 50

Presentation Paper Matte

Epson Premium Presentation Borderless 8 × 10 inches S041467 50

Paper Matte
Letter (8.5 × 11 inches) S041257 50
S042180 100

Epson Premium Presentation Letter (8.5 × 11 inches) S041568 50

Paper Matte Double-sided

Epson Presentation Paper Matte Letter (8.5 × 11 inches) S041062 100

Legal (8.5 × 14 inches) S041067 100

Epson Bright White Paper Letter (8.5 × 11 inches) S041586 500

Epson Photo Quality Self- A4 (8.3 × 11.7 inches) S041106 10

adhesive Sheets

Epson Iron-on Cool Peel Transfer Letter (8.5 × 11 inches) S041153 10

paper

12 Loading Paper
Copying a Document or Photo

Once you’ve placed your originals on the scanner or in the Automatic Document
Feeder (see pages 6 and 7), you can make color or black-and-white copies.

Copying a Document
1. Load letter-size plain paper, Epson Bright White Paper, or Epson Presentation
Paper Matte.
2. Press Home if necessary and select Copy. You
see this screen.
3. Press + or – to select the number of copies you
want. Or press the number 1 to display the
numeric keyboard, then select the number and
press OK.
4. Select Color or B&W (black and white) copies.
5. Adjust the density (make the copies lighter or darker) if necessary.
6. To change copy settings, press x Menu and
select Paper and Copy Settings. The Layout
setting should be With Border and the Paper
Size should be Letter.
■ To print on both sides of the page, turn on
2-Sided Printing.
■ To adjust the copy size, select Reduce/Enlarge, then choose Actual Size
(to print at actual size), Custom Size (to select a percentage), Auto Fit
Page (to automatically size the image to fit your paper), or one of the
specific sizes listed.
■ For the Paper Type setting, select Plain Paper. (If you loaded a type of
paper not listed in step 1, see the table on page 16.)

Copying a Document or Photo 13

 ■ For the Document Type setting, choose Text for plain documents or
Text & Image if your document contains photos or graphics.
■ To change the copy quality, select Quality, then choose Draft,
Standard Quality, or Best.
Note:
To clear previously used copy settings, press Clear Settings. For more information
about copy settings, see your online User’s Guide.

7. After you finish selecting your settings, press OK.

8. Press x Start to begin copying. To cancel copying, press y Cancel.

Restoring, Cropping, or Copying Photos

You can use the Copy Wizard to copy one or two photos onto 4 × 6-inch, 5 × 7-
inch, 8 × 10-inch, or letter-size photo paper for instant photo reprints. You can
also restore colors in faded photos, print with or without borders, convert photos
to black and white, and crop your photos. See the User’s Guide for detailed
information.
1. Place one or two photos on the scanner glass. Place them at least 1/4 inch
(5 mm) apart.
2. Load photo paper (see page 8 for instructions).
3. Press Home if necessary and select Copy. You
see this screen.
4. Press x Menu, then select Copy/Restore
Photos.

5. To turn on Color Restoration to restore colors in

faded photos as you copy, select On. If your
photos are not faded, select Off.

14 Copying a Document or Photo

6. When you see this screen, press OK to prescan
your photos.
7. When you see a message asking you to select the
number of copies, press OK.
8. To print more than 1 copy, press + or – to select
the number (up to 99).
9. To crop the photo and enlarge the resulting
image area to fit onto your paper, press
Display/Crop.
■ To resize the image area, press + or –.
■ To move the image area, use the arrow
buttons.
■ To check the zoomed image, press OK.
When you finish cropping your photo, press OK.
10. If you placed two photos on the scanner glass, press l or r to view the second
one, select the number of copies, and crop it if desired.
11. Press OK again to continue, then press OK again to Confirm Copy.
12. To change any of the settings displayed on the
screen, press x Menu and select Paper and
Copy Settings.
Note:
To clear previously used copy settings, press
y Clear Settings.
■ To change the paper size, select Paper Size
and choose the size of paper you loaded.

Restoring, Cropping, or Copying Photos 15

 ■ To change the paper type, select Paper Type and choose the setting for
the paper you loaded:
For this paper type Choose this setting

Epson Premium Photo Paper Glossy Prem. Glossy

Epson Premium Photo Paper Semi-gloss
Epson Ultra Premium Photo Paper Luster

Epson Ultra Premium Photo Paper Glossy Ultra Glossy

Epson Photo Paper Glossy Glossy

Epson Premium Presentation Paper Matte Matte

Epson Ultra Premium Presentation Paper Matte

Paper Type options depend on the Paper Size setting you choose.
■ To change the print layout, select Borderless, then choose On to expand
the image all the way to the edge of the paper (slight cropping may occur)
or Off to leave a small margin around the image.
■ To adjust the amount of image expansion when printing borderless
photos, select Expansion and choose Standard, Medium, or
Minimum, then press OK if necessary. (Your printed photos may have
white borders if you use the Minimum setting.)
■ To automatically adjust the brightness, contrast, and saturation, select Fix
Photo, then select Fix Photo On.
■ If you want to create a black-and-white copy of a color photo, select Filter
and choose B&W.
13. After you finish selecting your settings, press OK.
14. When you’re ready to copy, press x Start. To cancel copying, press y Cancel.
Note:
When you scan with your computer, you can use additional options to transform faded,
dusty, or badly exposed photos into ones with true-to-life color and sharpness. See the
online User’s Guide for details.

16 Copying a Document or Photo

Faxing a Document or Photo

Your product lets you send faxes by entering fax numbers or selecting entries from
a speed dial list. Using the Automatic Document Feeder, you can fax up to 30
pages at a time.
For more information on faxing and fax settings, including using the Epson FAX
Utility (Windows only), see the online User’s Guide.

Connecting to a Phone Line

1. Connect the phone cable from the wall jack to the LINE port on the back of
the product.

Note:
If you have a DSL Internet connection, you must plug a DSL filter into the wall jack
or you won’t be able to use the fax or telephone equipment as described below.
Contact your DSL provider for the necessary filter.

2. To use a telephone or answering machine, you need a second phone cable.

Remove the cap from the EXT. port on the product. Connect one end of the
cable to the telephone or answering machine, and connect the other end to
the EXT. port on the back of the product.

Faxing a Document or Photo 17

 When you receive a call and Auto Answer mode is turned on, if the other party is a
fax and you pick up the phone or the answering machine answers, the product
automatically begins receiving the transmission. If the other party is a caller, the
phone can be used as normal or a message can be left on the answering machine.
Note:
Your phone or answering machine must be connected to the EXT. port (not to a wall
jack) for your product to detect incoming fax calls properly. The number of rings after
which the product answers must be at least one more than for the answering machine.
To adjust the number of rings, press Home if necessary and select Setup, Fax
Settings, Communication, and then Rings to Answer.

Setting Up a Fax Header

You should create a fax header before sending faxes so that recipients can identify
their origin.
Note:
If you leave the product unplugged for a long period of time, the date and time settings
may not be retained. See the online User’s Guide for instructions on setting the date
and time.

Entering Your Sender Name

1. Press Home if necessary, then press l or r and select Setup.
2. Press l or r and select Fax Settings.
3. Press l or r and select Header.
4. Select Fax Header. You see the fax keypad.
5. Use the keypad to enter the header information
(see page 19). You can enter up to 40 characters
or digits for your name and other contact
information.
6. Press OK to return to the Header menu.

18 Faxing a Document or Photo

Entering Your Phone Number
1. Select Your Phone Number from the Header menu.
2. Use the keypad to enter your phone number, up to 20 digits (see below). You
don’t need to use dashes. Use the # button to type the + symbol for an
international number.
3. Press OK to return to the Header menu.

Using the Keypad to Enter Numbers and Characters

■ To enter a fax number, use the numeric keypad.
■ To enter text, press a keypad number repeatedly
to switch between uppercase, lowercase, or
numbers.
■ Press 1 Symb. to enter these characters: ! # % &
’()*+,–./:;=?@~
■ To move the cursor, add a pause or space, or delete a character:
Button Function

l or r Moves the cursor left or right.

Deletes a character (backspace).

Inserts a pause symbol (–).

Inserts a space.

Sending a Fax
You can send a fax by entering a fax number as described below. To set up a
speed dial list or to use the Epson FAX Utility (Windows only), see the
online User’s Guide.
1. Place your original(s) for faxing (see page 6).
2. Press Home if necessary and select Fax.

Sending a Fax 19
 3. Press , then use the numeric keypad to enter
the fax number (up to 64 digits). Then press OK.
Note:
To redial the last fax number you used, press Redial.

4. Select Color or B&W.

Note:
If the recipient’s fax machine prints only in black and white, your fax is
automatically sent in black and white even if you select Color.

5. Press OK, if desired, to see a summary of your fax transmission settings.

6. Press x Start to begin scanning and faxing your document. (To cancel, press
y Cancel.)
If you are scanning with the Automatic Document Feeder (see page 7), your
document is automatically scanned and faxed.
If you placed your document on the scanner
glass, you see this screen after the first page is
scanned. If you need to fax additional pages,
place your original on the scanner glass. Press
Yes, then press OK to continue. If you don’t
need to fax another page, press No.
Note:
If the fax number is busy, you see a redialing message and the product redials after
one minute. To redial immediately, press Redial.

Receiving Faxes
Before receiving faxes, make sure you load plain paper and select the Paper Size
setting that matches the size of paper you’ve loaded (press Home and select
Setup, Fax Settings, and Scan & Print Setup). If the incoming fax pages are
larger than the paper size you loaded, the fax size is reduced to fit or printed on
multiple pages, depending on the Auto Reduction setting you select.
If you run out of paper during printing, you see the error message Paper out.
Load more paper and press the x Start button to continue.
To receive faxes automatically, make sure you see a green light next to (Auto
Answer) on the screen. The light stays on when Auto Answer mode is enabled. To
change the answer mode, press (Auto Answer).

20 Faxing a Document or Photo

Note:
If you've connected an answering machine, you may need to adjust the number of
rings after which the fax picks up. (The number of rings to answer must be at least one
more than for the answering machine.) To change the number of rings after which the
product answers, press Home if necessary, then select Setup, select Fax
Settings, select Communication, and Rings to Answer.

Manually Receive a Fax

To receive a fax manually, press (Auto Answer) to turn off this feature (and the
light). Then follow these steps:
1. When your telephone rings, lift the phone off the
hook. You see this screen.
2. Press Receive and then x Start.
3. After all the pages are received, you see this screen
again. Replace the phone on the hook.

Receiving Faxes 21
 Printing From a Memory Card
or External Drive

Your product lets you print photos from your digital camera’s memory card or
from an external storage device such as a USB flash drive.
You can also use your product to print special projects such as:
■ Coloring book pages for your kids
■ Ruled paper and graph paper for homework projects
■ Note paper personalized with your favorite photos
For instructions, see the online User’s Guide.
Note:
You can print directly from your camera if it supports PictBridge™ printing. See the
online User’s Guide for instructions.

Inserting a Memory Card

1. Insert the card into the correct slot, as shown. Insert just one card at a time.
Note:
If your memory card requires an adaptor, attach it before inserting the card into the
slot. Otherwise, the card might get stuck.

22 Printing From a Memory Card or External Drive

 After you insert the card, the memory card Memory card access light.
access light flashes, then stays on.
Do not remove the card or turn off the product
while the light is flashing, or you may lose data
on the card.
2. See the online User’s Guide to select and print
your photos.

Removing Your Card

After you finish printing your photos, follow these steps to remove the card:
1. Make sure the memory card access light is not flashing.
2. If the product is connected to your computer with a USB cable, do one of the
following before removing the memory card or turning off the printer:
■ Windows: Click the or icon on the taskbar and select Safely
remove USB Mass Storage Device.
■ Macintosh: Drag the removable disk icon from your desktop into the
trash.
3. Pull the card straight out of its slot.

Printing From a USB Drive

You can print photos from an external storage device connected to the product,
such as a USB flash drive, external hard drive, or CD burner.
Note:
Epson cannot guarantee the compatibility of your drive. You may not be able to print
photos from your storage device.

1. Remove any inserted memory card from the product.

Printing From a USB Drive 23

 2. Insert your USB flash drive or the USB cable for your external drive into the
USB port on the front of your product.

3. If there are folders on your storage media, select the folder you want and press
OK.
4. See the online User’s Guide to select and print your photos.
Note:
Before removing your USB drive, make sure its access light is not flashing. Also see
step 2 in “Removing Your Card” on page 23.

You cannot use the USB port to transfer images from your external storage device
to your computer. If you want to transfer images, use the memory card slots instead
(see the online User’s Guide for instructions).

24 Printing From a Memory Card or External Drive

Printing From Your Computer

This section describes the basic steps for printing from a Windows® or
Macintosh® computer. For detailed instructions on printing, see the online
User’s Guide.
The auto duplexer lets you print on both sides of the page automatically. You can
use the auto duplexer with letter- or A4-size plain paper or Epson Bright White
Paper. For detailed instructions on two-sided printing from a Windows or
Macintosh computer, see the online User’s Guide.
Tip:
It’s a good idea to check for updates to your Epson product; see page 50.

Printing in Windows
1. Open a photo or document in an application, and select the Print option.
2. Select your product, then click the Preferences or Properties button.
3. On the Main tab, select the basic print settings. Make sure you choose the
correct paper Type setting for your paper (see page 29).
Select the type of
document you’re
printing (choose
Photo or Best
Photo for photos)

Select your
paper Type

Select your
paper Size Click here for
borderless photos

Select your
document or photo
Orientation

Printing From Your Computer 25

 Note:
For quick access to the most common settings, click the Shortcuts tab and select
one of the presets. You can create your own presets by clicking the Save Settings
button on the Advanced tab. For details, see your online User’s Guide.

4. To improve the color, contrast, and sharpness of photos, select Fix Photo.
5. To reduce or remove red-eye effects in photos, select Fix Red-Eye.
6. If you want to reduce or enlarge your printout, or print double-sided (see
page 25), click the Page Layout tab and select settings as necessary.
7. For more printing options, click the Advanced tab.
Note:
For more information about print settings, click Help or see your online
User’s Guide.

8. Click OK to save your settings.

9. Click OK or Print to start printing. This window appears and shows the
progress of your print job.

Check ink
cartridge status Cancel
printing

Printing With a Macintosh

Follow the steps below to print from Mac OS X ® 10.5 to 10.6.
Note:
If you’re printing from Mac OS X 10.4, see your online User’s Guide for instructions.

1. Open a photo or document in a printing program, open the File menu, and
select Print.

26 Printing From Your Computer

2. Select your product as the Printer setting.
Select your Epson product

Click to expand

3. Click the arrow to expand the Print window, if necessary.

4. Select basic copy and page settings. For borderless photos, choose a
Paper Size setting with a Borderless option.
Note:
If the setting you want isn’t shown (for example, Scale), check for it in your
application before printing or check for it at the bottom of this window.

Copy and
page settings

Application
settings

Printing With a Macintosh 27

 5. Choose Print Settings from the pop-up menu, and select these print settings:
Pop-up menu

Select your Media Type

(see page 29)

6. Choose any other printing options you may need from the pop-up menu.
See the online User’s Guide for details.
Note:
To reduce or remove red-eye effects in photos, choose Color Options from the
pop-up menu, select Advanced Settings, then select Fix Red-Eye.

7. Click Print.
8. To monitor your print job, click the icon in the dock. Select your print
job, then select an option to cancel, pause, or resume printing, if necessary.
Cancel
printing
Pause or
resume
printing

Select the
print job

28 Printing From Your Computer

Selecting the Correct Paper Type
Select the correct Type (see page 25) or Media Type (see page 28) setting in your
printer software. This tells the product what kind of paper you’re using, so the ink
coverage can be adjusted accordingly.
For this paper/media Select this setting
Plain paper Plain Paper/Bright White Paper
Epson Bright White Paper
Epson Photo Quality Self-adhesive Sheets
Epson Iron-on Cool Peel Transfer paper
Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy Premium Photo Paper Glossy
Epson Photo Paper Glossy Photo Paper Glossy
Epson Presentation Paper Matte Presentation Paper Matte
Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-gloss
Epson Ultra Premium Photo Paper Luster Ultra Premium Photo Paper Luster
Epson Premium Presentation Paper Matte Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Double-sided
Epson Ultra Premium Presentation Paper
Matte
Envelopes Envelope

Selecting the Correct Paper Type 29

 Scanning a Document or Photo

You can use your product to scan original documents and photos and save them
on your computer.

Quick Scanning With the Scan Button

Use the touch screen to quickly scan a photo or document and save it on your
computer. You can even scan a photo and have it automatically included in an
email message.
Note:
For Mac OS X 10.6, see “Scanning With Mac OS X 10.6” on page 32.

1. Open the document cover and place your original face-down on the glass, in
the back left corner, as shown on page 6.
2. Close the cover gently so you don’t move the original.
3. Press Home if necessary and select u Scan.
4. Press l or r to select one of the following options:
■ Scan to Memory Card automatically scans a photo or document and
saves it on a memory card or USB storage device in JPEG or PDF format
■ Scan to PC automatically creates a JPG image and saves it to your
computer; ideal for scanning photos
■ Scan to PC (PDF) automatically creates a PDF file and saves it to your
computer; ideal for scanning documents
■ Scan to PC (Email) automatically scans a photo, resizes it, launches your
email application, and attaches a JPG image to a new outgoing message
5. Do one of the following:
■ If you connected the product to your computer with a USB cable, press
OK to select USB Connection and begin scanning.

30 Scanning a Document or Photo

 ■ If you connected your product to a wireless or wired network, press
l or r until you see your computer name, then press OK to begin
scanning.
Once your image is scanned, you see its icon in Windows Explorer or
Macintosh Finder, or as an attachment in your email application.

Scanning With Epson Scan Software

You can scan from any TWAIN-compliant application using Epson Scan. Or you
can start Epson Scan directly from your computer and save your image to a file.
Note:
For Mac OS X 10.6, see “Scanning With Mac OS X 10.6” on page 32. For detailed
scanning instructions, including using the Automatic Document Feeder for multiple
pages, see the online User’s Guide.

1. Open the document cover and place your original face-down on the glass, in
the back left corner, as shown on page 6.
2. Close the cover gently so you don’t move the original.
3. Do one of the following to start Epson Scan:
■ Windows:
Double-click the EPSON Scan icon on your desktop.
■ Mac OS X 10.4 and OS X 10.5:
Double-click EPSON Scan in the Applications/Epson Software
folder.
■ To scan from an application, open the File menu, choose Import or
Acquire, and select your product.
Epson Scan opens in Office Mode the first time you use it. To select a
different scan mode, click the Mode selector in the upper right corner.

Click here to change

the scan mode

Scanning With Epson Scan Software 31

 Note:
You cannot use Home mode to scan with the Automatic Document Feeder.

4. Adjust the settings if you wish, then click Preview and when you are ready,
click Scan.
Note:
if you want to automatically restore a color photo as you scan, click the
Customize button, then check the Color Restoration box.
■ If you are scanning from Epson Scan directly, the image is scanned and
you see its icon in Windows Explorer or Macintosh Finder.
■ If you are scanning from an application, the scanned image opens in your
application window.
■ If you are in Home, Office, or Professional mode, you see the Epson Scan
settings window.

Scanning With Mac OS X 10.6

You can scan original documents and photos and save them as files on your
computer.
1. Open an image editing application such as Preview and select Import From
Scanner from the File menu, then select your product.
2. If you would like to select scan settings, such as Color Restoration and file
save settings, click Show Details.

3. Click the Scan button to begin scanning. Your image is saved to the folder
selected in the Scan To pop-up menu.

32 Scanning a Document or Photo

Maintaining Your Product

Follow the steps here to check and clean the print head, and replace ink cartridges.
If you need to align the print head, see the online User’s Guide.

Checking the Print Head Nozzles

If your printouts are faint or have gaps in them, the print head nozzles may be
clogged. Follow these steps to check the print head nozzles:
1. Load letter- or A4-size plain paper in the main
paper tray.
2. Press Home if necessary, then press l or r
and select Setup.
3. Select Maintenance, then Nozzle Check.
4. Press x Start.
5. Check the nozzle check pattern that prints to see if there are gaps in the lines:

Nozzles
are clean

Nozzles need
cleaning

6. If there are no gaps, the print head is clean. Select Finish Nozzle Check.
If there are gaps or the pattern is faint, select Head Cleaning. Then press
x Start to clean the print head.

Maintaining Your Product 33

 Cleaning the Print Head
If print quality has declined and the nozzle check indicates clogged nozzles, you
can clean the print head. Print head cleaning uses ink, so clean it only if necessary.
Note:
You cannot clean the print head if an ink cartridge is expended, and may not be able to
clean it when a cartridge is low. You must replace the cartridge first (see page 37).

1. Load letter- or A4-size plain paper in the main

paper tray.
2. Press Home if necessary, then press l or r
and select Setup.
3. Select Maintenance, then Head Cleaning.
4. Press x Start.
Cleaning takes about 2 minutes. When it’s finished, you see a message on the
display screen.
Caution:
Never turn off the printer during a cleaning cycle or you may damage it.

5. Select Nozzle Check. Then press x Start to run a nozzle check and confirm
that the print head is clean.
6. If the nozzle check pattern shows gaps, press Head Cleaning again and repeat
steps 4 and 5. If the nozzle check looks good, select Finish Nozzle Check
when you’re done.
Note:
If you don’t see any improvement after cleaning the print head four times, leave your
product turned on and wait at least six hours to let any dried ink soften. Then try
printing again. If you do not use your product often, it is a good idea to print a few pages
at least once a month to maintain good print quality.

34 Maintaining Your Product

Checking the Ink Cartridge Status
Your product will let you know when an ink cartridge is low or expended by
displaying a message on its display screen or your computer. You cannot print or
copy when an ink cartridge is expended even if the other cartridges are not
expended (but you can still scan, fax, and view photos). Replace any expended
cartridges before printing or copying.
To check ink cartridge status from the display screen anytime, follow these steps:
1. Press Home if necessary, then press l or r and
select Setup.
2. Select Ink Levels. You see a screen like this:
A cartridge marked with is getting low on ink.
See page 37 to replace the cartridge, if necessary.
3. Press OK to exit.

A window may also appear on your computer screen when you try to print when
ink is low. This window can optionally display ink offers and other updates from
Epson.
Note:
To disable checking for ink offers or updates from Epson, see the instructions in your
online User’s Guide.

Checking the Ink Cartridge Status 35

 Purchasing Epson Ink Cartridges
You can purchase genuine Epson ink and paper at Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Use the following list when you order or purchase new ink cartridges (you can mix
Standard- and High-capacity cartridges):

Part number
Ink color Standard-capacity High-capacity

Black — 98

Cyan, Magenta, Yellow, 99 98

Light Magenta, and Light
Cyan

Note:
We recommend that you use genuine Epson cartridges and do not refill them. The use
of other products may affect your print quality and could result in printer damage.
Yields vary considerably based on images printed, print settings, paper type, frequency
of use, and temperature. For print quality, a small amount of ink remains in the cartridge
after the “replace cartridge” indicator comes on. Your product ships with full cartridges
and part of the ink from the first cartridges is used for priming the product.
Replacement cartridges will print more pages.
For best printing results, use up a cartridge within six months of opening the package.
Store ink cartridges in a cool, dark place. If cartridges were exposed to cold
temperatures, allow them to warm up to room temperature for at least 3 hours before
using them.

36 Maintaining Your Product

Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin. You must install new
cartridges immediately after removing the old ones.
Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are
vacuum packed to maintain reliability. Leave the expended cartridge(s) installed until
you have obtained a replacement, or the ink remaining in the print head nozzles may dry
out. If you remove a low or expended cartridge, you cannot reinstall and use it.

1. Turn on the product.

If a cartridge is low or expended, you see a
message on the display screen. Note which
cartridges need to be replaced and press OK.
(You cannot print, copy, or fax until you have
replaced any expended ink cartridges.)
If you’re replacing a cartridge before it’s
expended, follow the steps below.
2. Open the scanner.
Caution:
Make sure the Automatic Document Feeder is closed when you open the scanner.

3. Squeeze the tab on the cartridge and lift it straight

up. Dispose of it carefully. Do not take the used
cartridge apart or try to refill it.
Warning:
If ink gets on your hands, wash them thoroughly with
soap and water. If ink gets into your eyes, flush them
immediately with water. Keep ink cartridges out of the reach of children.

Replacing Ink Cartridges 37

 4. Remove the cartridge from the package. Do not touch the green chip
on the side.

5. Remove the yellow tape from the bottom of the cartridge.

Caution:
Do not remove any other labels or seals, or ink will leak.

6. Insert the new cartridge into the holder and push it down until it clicks into
place.

7. Close the scanner.

Note:
If you see a warning message that the cartridge you just replaced is not installed,
open the scanner and press down the cartridge securely.

38 Maintaining Your Product

Network Setup

Make sure you follow the instructions on the Start Here sheet to set up your
product, choose your connection, and install the software. The on-screen
instructions during the installation process help you set up your network
connection. Follow the instructions in this chapter only if you need additional
help:
■ For wireless network setup, see below.
■ For wired network (Ethernet®) setup, see page 47.

Wireless Network Setup

The steps in this section provide detailed instructions for setting up your product
on a wireless network.
You will need to install the software on every computer that will print to your
product. Temporary use of a USB cable (not included) is recommended for the
first installation only. After the product is connected to the network, you will be
prompted to remove the USB cable.
If you are using Mac OS X 10.6 or don’t have a USB cable, you can use the
buttons on the product to select wireless settings instead.
Note:
If you have trouble setting up your product, see “Solving Problems” on page 50.

■ If this is the first time that you’re installing the product, see “Installing for the
First Time” on page 40.
■ If your product is already on your wireless network and you need to set up
additional computers to print to the product, see “Setting Up Additional
Computers” on page 45.

Network Setup 39
 Installing for the First Time
Before you begin, make sure that you have the following information ready and
write it in the space provided below:
■ Network name (SSID): _________________________________________
■ Network password: ____________________________________________
Note:
If your network password contains uppercase (ABC) or lowercase (abc) letters, be sure
to note them correctly. If you don’t know your network name (SSID) or network
password, contact the person who set up your wireless network.

1. Make sure your product is turned on.

2. Insert the product software CD.
3. Windows 7 and Windows Vista®: If you see the AutoPlay window, click Run
Setup.exe. When you see the User Account Control screen, click Yes or
Continue.
Windows XP: When you see the Software Installation screen, continue with
step 4.
Mac OS X: Double-click the Epson icon.
4. When you see this screen, click Install.

40 Wireless Network Setup

5. When you see this screen, select Wireless connection and click Next.

6. When you see this screen, select Set up printer for the first time, then click
Next.

7. Mac OS X 10.6: At the next screen, click Next. Then skip to “Setting Up
With the Touch Screen” on page 43 to set up the product without using a
temporary USB connection.

Wireless Network Setup 41

 8. When you see this screen, select a wireless network setup method, then click
Next.

Tip:
If you need help selecting a wireless network setup method, click Which option
should I choose for more information on setup methods.
Do not connect the USB cable yet.

9. At the next screen, click Next.

10. Do one of the following:
■ If you selected Using temporary USB cable connection, continue
following the instructions on the screen.
■ If you selected Using printer buttons, continue with “Setting Up With
the Touch Screen” on page 43.
Note:
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup
continue, then click Next if necessary. Do not select Ask Me Later, Keep
Blocking, or Block.

42 Wireless Network Setup

Setting Up With the Touch Screen
If you are using Mac OS X 10.6, or you did not connect a USB cable to set up the
product on your wireless network, follow these steps to set it up using the
product’s touch screen:
1. Follow the instructions on the screen to start the product’s wireless Setup
Wizard.
2. When you see this screen, use the product’s touch screen to select the name of
your wireless network, then press OK. When you’re finished, click Next.

If your network name isn’t listed, try the following:

■ Make sure that your wireless router or access point is turned on and
working correctly. Press y Back to return to the previous screen, select
Setup Wizard, then repeat step 2.
■ If you still can’t find the network name in the list, your router or access
point is not broadcasting its network name. Press y Back, then see
“Entering Your SSID Manually” on page 45.

Wireless Network Setup 43

 3. When you see this screen, do one of the following:

■ If your wireless network has security enabled, use the product’s touch
screen to enter your network password. If your password has uppercase
(ABC) or lowercase (abc) letters, be sure to enter them correctly. Then go
to step 4.
■ If your wireless network doesn’t have security enabled, continue with
step 4.
Note:
If you’re having trouble entering your network password, click Watch video
overview to watch a short video tutorial on how to enter your network password.

4. Follow the on-screen instructions to finish selecting network settings.

Note:
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup
continue and click Next if necessary. Do not select Ask Me Later, Keep Blocking,
or Block.

If you see a network setup failed message, the network password may have
been entered incorrectly. If your password has uppercase (ABC) or lowercase
(abc) letters, or numbers (123), be sure to enter them correctly.
Note:
If the product still doesn’t connect to your wireless network, see “Network setup
failed” on page 54.

5. Wait while the software is installed, then follow the on-screen instructions.
6. When installation is complete, remove the CD and restart your computer.

44 Wireless Network Setup

Entering Your SSID Manually
If your network doesn’t broadcast its name (SSID), follow these steps to enter it:
1. From the Select SSID screen on the touch screen, press l or r to select
Other SSIDs.
2. Use the touch screen to enter your network name.
Important:
Network names are case-sensitive. Be sure to enter uppercase letters (ABC) or
lowercase letters (abc) correctly.

■ Press x Menu to switch between uppercase

(ABC), lowercase (abc), or numbers and special
characters (123).
■ Press u or d until you see the character you want.
■ Press l or r to move to the cursor.
■ Press – to delete a character.
3. When you’re done entering your network name, press OK.
4. Continue with step 3 on page 44 to enter your network password.

Setting Up Additional Computers

1. Make sure your product is turned on.
2. Insert the product software CD.
3. Windows 7 and Windows Vista: If you see the AutoPlay window, click
Run Setup.exe. When you see the User Account Control screen, click Yes
or Continue.
Windows XP: When you see the Software Installation screen, continue with
step 4.
Mac OS X: Double-click the Epson icon.

Wireless Network Setup 45

 4. When you see this screen, click Install.

5. When you see this screen, select Wireless connection and click Next.

46 Wireless Network Setup

6. When you see this screen, select The printer is already on my wireless
network, then click Next.

7. Wait while the software is installed.

8. Follow the instructions on the screen to install the rest of your software.
9. When installation is complete, remove the CD and restart your computer.

Wired (Ethernet) Network Setup

The steps in this section provide detailed instructions for setting up your product
on a wired (Ethernet) network.
Note:
If you’re having trouble setting up your product, see “Network Problems” on page 54.

1. Make sure your product is turned on.

Note:
If you previously set up the product on a wireless network, you must disable the
wireless connection before you can connect to a wired network. Press Home
if necessary, then select Setup, Network Settings, Wireless LAN Setup, Disable
Wireless LAN. Select Yes, then press OK.

2. Insert the product software CD.

3. Windows 7 and Windows Vista: If you see the AutoPlay window, click Run
Setup.exe. When you see the User Account Control screen, click Yes or
Continue.
Mac OS X: Double-click the Epson icon.

Wired (Ethernet) Network Setup 47

 4. When you see the Software Installation screen, click Install.
5. When you see this screen, select Wired network connection and click Next.

6. When you see the Network Setup screen, do one of the following:
■ For a first-time installation, select Set up printer for the first time, then
click Next.
■ If the printer has already been set up for network printing and you want
to be able to print from an additional computer, choose The printer is
already on my Ethernet network, then click Next.
7. For first-time installation only: Connect the product to your router, access
point, or hub with an Ethernet network cable, then click Next.

8. Mac OS X 10.6: Skip to step 15.

9. Wait while the software is installed, then click Next to start network
installation.

48 Wired (Ethernet) Network Setup

10. When you see the Firewall Warning screen, click Next.
Note:
If you see a firewall alert message, click Unblock or Allow to let EpsonNet Setup
continue and click Next if necessary. Do not select Ask Me Later, Keep Blocking,
or Block.

11. If you see a screen like this one, select the product you would like to set up,
then click Next.

12. Wait while EpsonNet Setup configures your product for the network.
13. If you see an Installation Complete screen that includes a Print Test Page
button, click it to print a test page.
14. Click Finish.
15. Follow the instructions on the screen to install the rest of your software.
16. When installation is complete, remove the CD and restart your computer.

Wired (Ethernet) Network Setup 49

 Solving Problems

Check the messages on the display screen to diagnose the cause of most problems.
Press Home if necessary, then press l or r and select Problem Solver. Press
l or r to see all the help topics.
You can also check the “Problems and Solutions” section below or see the online
User’s Guide for more detailed help.

Checking for Software Updates

Periodically, it’s a good idea to check Epson’s support website
for free updates to your product’s software. Open your online
User’s Guide and select Download the Latest Software or
visit Epson’s support website at epson.com/support (U.S.) or
epson.ca/support (Canada).

With Windows, you can select Driver Update on the Maintenance tab in the
printer settings window. You can also click Start or , select Programs or All
Programs, select EPSON, select your product, and click Driver Update.

Problems and Solutions

Check the solutions below if you’re having trouble using your product. You can
often solve problems by checking the messages on the display screen.
Note:
If the screen is dark, press the touch screen to wake the printer from sleep mode.

50 Solving Problems
Printing and Copying Problems
■ Make sure your paper is loaded printable side down (usually the whiter,
brighter, or glossy side). Don’t load paper above the edge guides.
■ Make sure the type of paper you loaded matches the paper size and paper type
settings on the control panel when copying (see page 13), when receiving faxes
(see page 20), or when printing with your printer software (see page 25).
■ Legal-size documents can be scanned, faxed, or copied using the Automatic
Document Feeder. If your copies are cropped, make sure you’ve loaded legal-
size paper in the paper cassette (see page 8).
■ When scanning, position your original in the back left corner of the scanner
glass. If the edges are cropped, move it away from the corner slightly.
■ You cannot print, copy, or receive faxes when an ink cartridge is expended.
Replace any expended cartridges before printing.

Document Feeding Problems

If documents don’t feed correctly in the Automatic Document Feeder, make sure
the corners of the paper are not bent, folded, or curled up. Do not load more than
30 letter-size or 10 legal-size sheets at a time.
If documents have jammed:
1. Open the ADF cover and pull any paper out to the left.
Caution:
Do not try to remove the paper without opening the ADF cover first.

2. Lift open the ADF and check for any jammed paper underneath.

Problems and Solutions 51

 Paper Feeding Problems
If paper jams when printing, check the following:
1. Open the scanner and remove paper as shown, including any torn pieces.
Caution:
To prevent damage, avoid handling parts inside the printer.

2. Pull back on the tabs to remove the cover inside the product. Then remove the
paper as shown, including any torn pieces.

3. Reattach the cover and close the scanner.

4. You may also need to check other locations for jammed paper, such as the auto
duplexer, the paper cassette, and underneath the printer. See the online
User’s Guide for more information.

52 Solving Problems
Faxing Problems
■ Make sure the recipient’s fax machine is turned on and working.
■ Make sure the LINE port on the product is connected to a telephone wall jack.
Verify that the telephone wall jack works by connecting a phone to it.
■ If the line has static, press Home and select Setup, then select
Fax Settings, and then Communication. Turn off the V.34 and ECM
(Error Correction Mode) settings.
■ If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the necessary
filter.
■ If fax calls are disconnected when you hang up, make sure your phone or
answering machine is connected to the EXT. port.
■ If an answering machine is connected, set the number of rings to answer for
receiving faxes to be greater than the number of rings for the answering
machine.

Print Quality Problems

■ For the best print quality, use Epson papers (see page 11) and genuine Epson
ink cartridges (see page 36).
■ If you notice light or dark bands across your printouts or they are too faint,
run a nozzle check (see page 33) to see if the print head needs cleaning.
■ If you notice jagged vertical lines, you may need to align the print head. See
the online User’s Guide for instructions.
■ The ink cartridges may be low on ink. Check your cartridge status (see
page 35) and replace cartridges, if necessary (see page 37).
■ If you’re copying, place the document flat against the scanner glass.
■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if
necessary. Do not spray glass cleaner directly on the glass.

Problems and Solutions 53

 Network Problems
If you have a poor wireless connection, try moving the product to a different
location. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or
large metal object such as a filing cabinet.

Network setup failed

■ Try moving the product to a different location.
■ Make sure there aren’t any access restrictions (such as MAC address filtering)
set on the wireless router. If access restrictions are set, register the product’s
MAC address on the router. Print a Network Status Sheet (see page 55) to
obtain the MAC address. Then see your router’s manual for instructions.
■ If your wireless router doesn’t broadcast its network name (SSID), see page 45
for instructions on manually entering your wireless network name.
■ If your wireless router has security enabled, make sure you entered the WEP
key or WPA passphrase correctly.
■ Remove and reinsert the CD to reinstall your product software. (See page 40
if you need detailed instructions.)

The WiFi icon appears on the touch screen but you cannot print
■ Make sure your firewall or security software is not set to block port 3690
(TCP/UDP). Contact your firewall manufacturer for assistance.
■ Your router might not be assigning IP addresses automatically using DHCP.
If it isn’t, you will need to set the product’s IP address manually. Make sure it
is set correctly for your network.

Cannot scan over the network

■ Epson Scan is not available in Mac OS X 10.6; see page 32 for scanning
instructions.
■ If you cannot scan from the product’s control panel, make sure you restarted
your computer after installing the product software. Make sure Epson Event
Manager is not being blocked by your firewall or security software.
■ If you are scanning a large document at a high resolution, a communication
error may occur. If the scan did not complete, lower the resolution.

54 Solving Problems
■ If network communication was interrupted while starting Epson Scan, exit
Epson Scan and restart it after a few seconds. If Epson Scan cannot restart,
turn the product off and on, and then try again. Check the Timeout Setting
in EPSON Scan Settings. For details, see the Epson Scan Help.

Print a Network Status Sheet

1. Press Home if necessary, then press l or r and select Setup.
2. Press l or r and select Network Settings.
3. Press l or r and select Confirm Network Settings.
4. Press x Start to select Print Status Sheet.

Where to Get Help

Epson Technical Support

Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support
(Canada) and select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or e-
mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■ Product name (Artisan 835 Series)
■ Product serial number (on the back of the product and under the scanner
unit)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and description of the problem
Then call:
■ U.S.: (562) 276-4382, 6 AM – 8 PM, Pacific Time, Monday through Friday
and 7 AM – 4 PM on Saturday
■ Canada: (905) 709-3839, 6 AM – 6 PM, Pacific Time, Monday through Friday

Where to Get Help 55

 Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink, paper, and accessories at Epson Supplies
Central at www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales).
You can also purchase supplies from an Epson authorized reseller. To find the
nearest one, call 800-GO-EPSON (800-463-7766).

Other Software Technical Support

ABBYY® FineReader®
Phone: (408) 457-9777
www.abbyyusa.com
support@abbyyusa.com

56 Solving Problems
Notices

Important Safety Instructions

Before using your Epson product, read and follow these safety instructions:
■ Be sure to follow all warnings and instructions marked on the product.
■ Use only the type of power source indicated on the product label.
■ Use only the power cord that comes with the product. Use of another cord may cause
fires or shock. Do not use the cord with any other equipment. Make sure the power
cord meets all relevant local safety standards
■ Place the product near a wall outlet where the plug can be easily unplugged.
■ If you won’t be using the product for a long period, unplug the power cord from the
electrical outlet.
■ Always turn off the product using the P On button, and wait until the P On light
stops flashing before unplugging the product or cutting off power to the electrical
outlet.
■ Avoid plugging the product into an outlet on the same circuit as a photocopier or air
conditioning system that regularly switches on and off, or on an outlet controlled by a
wall switch or timer.
■ Do not let the power cord become damaged or frayed. Place it to avoid abrasions,
cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not
allow it to be stepped on or run over. Be careful to keep the cord straight at each end.
If damage occurs to the plug, replace the cord or consult a qualified electrician.
■ If you use an extension cord with the product, make sure the total ampere rating of
the devices plugged into the extension cord does not exceed the cord’s ampere rating.
Also, make sure the total ampere rating of all devices plugged into the wall outlet does
not exceed the wall outlet’s ampere rating.
■ When connecting the product to a computer or other device with a cable, ensure the
correct orientation of the connectors. Each connector has only one correct
orientation. Inserting a connector in the wrong orientation may damage both devices
connected by the cable.
■ Place the product on a flat, stable surface that extends beyond its base in all directions.
It will not operate properly if it is tilted or at an angle.

Notices 57
 ■ Avoid placing the product in locations that are subject to rapid changes in heat or
humidity, shocks or vibrations, or dust. Do not place the product near a radiator or
heating vent or in direct sunlight. Do not place or store the product outdoors.
■ Keep the product away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless phones.
■ Allow space behind the product for the cables, and space above the product so that
you can fully raise the document cover.
■ Leave enough room around the product for sufficient ventilation. Make sure the
product is at least 4 inches (10 cm) away from the wall.
■ Do not block or cover openings in the product case or insert objects through the slots.
■ Do not use aerosol products that contain flammable gases inside or around the
product. Doing so may cause fire.
■ Do not press too hard on the document table when placing the originals.
■ Do not open the scanner section while the product is copying, printing, scanning, or
faxing.
■ Be careful not to trap your fingers when closing the scanner cover or scanner.
■ Do not touch the flat white cable inside the product.
■ Do not spill liquid on the product. Do not use the product near water. Do not use
with wet hands.
■ Unplug the product and refer servicing to qualified service personnel under the
following conditions: if the power cord or plug is damaged; if liquid has entered the
product; if the product has been dropped or the case damaged; if the product does not
operate normally or exhibits a distinct change in performance.
■ Adjust only those controls that are covered by the operating instructions. Except as
specifically explained in your documentation, do not attempt to service the product
yourself.
■ Never disassemble, modify, or attempt to repair the product by yourself, except as
specifically explained in the documentation. Do not adjust controls that are not
covered by the operating instructions.
■ When storing or transporting the product, do not tilt it, stand it on its side, or turn it
upside down; otherwise ink may leak from the cartridges.
■ Always keep this guide handy.

58 Notices
Touch Screen Safety
■ Use only a dry, soft cloth to clean the touch screen. Do not use liquid or chemical
cleansers.
■ If the touch screen is damaged, contact Epson. If the liquid crystal solution gets on
your hands, wash them thoroughly with soap and water. If the liquid crystal solution
gets into your eyes, flush them immediately with water. If discomfort or vision
problems remain after a thorough flushing, see a doctor immediately.

Wireless Network Safety

■ Do not use this product inside medical facilities or near medical equipment. Radio
waves from the product may adversely affect the operation of medical equipment.
■ Keep this product at least 9 inches (22 cm) away from cardiac pacemakers. Radio
waves from this product may adversely affect their operation.
■ Do not use this product near automatically controlled devices such as automatic doors
or fire alarms. Radio waves from this product may adversely affect these devices.

Ink Cartridge Safety

■ Keep ink cartridges out of the reach of children and do not drink the ink.
■ Be careful when you handle used ink cartridges; there may be ink remaining around
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets
in your eyes, flush them immediately with water. If you still have discomfort or vision
problems, see a doctor immediately.
■ Do not put your hand inside the product or touch any cartridges during printing.
■ Do not try to move the print head by hand, or you may damage the product.
■ Before transporting the product, make sure the print head is in the home (far right)
position and the ink cartridges are in place.
■ Install a new ink cartridge immediately after removing a used one. Leaving cartridges
uninstalled can dry out the print head and may prevent the product from printing.
■ Do not shake ink cartridges after opening their packages, and do not remove the label
from the cartridge itself; this can cause leakage.
■ If you remove an ink cartridge for later use, protect the ink supply area from dirt and
dust and store it in the same environment as the product. Note that there is a valve in
the ink supply port, making covers or plugs unnecessary, but care is needed to prevent
the ink from staining items that the cartridge touches. Do not touch the ink cartridge
ink supply port or surrounding area. Do not store cartridges upside down.

Notices 59
 Telephone Equipment Safety
When using telephone equipment, you should always follow basic safety precautions to
reduce the risk of fire, electric shock, and personal injury, including the following:
■ Avoid using a telephone during an electrical storm. There may be a remote risk of
electric shock from lightning.
■ Do not use a telephone to report a gas leak in the vicinity of the leak.
Caution:
To reduce the risk of fire, use only a No. 26 AWG or larger telecommunication line cord.

Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals;
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We: Epson America, Inc.
Located at: MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is
identical to the representative unit tested and found to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be expected to
be within the variation accepted, due to quantity production and testing on a statistical
basis as required by 47CFR §2.909. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Trade Name: Epson
Type of Product: Multifunction printer
Model: C431A

60 Notices
FCC Compliance Statement

For United States Users

This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA. On the back side is a label that contains, among other information, the FCC
registration number and the ringer equivalence number (REN) for this equipment. You
must, upon request, provide this information to your local telephone company. The
information associated with the services the equipment is to be connected are REN: 0.1B,
Jack type: RJ-11C.
The REN is useful to determine the quantity of devices that you may connect to your
telephone line and still have all of those devices ring when your telephone number is
called. In most, but not all areas, the sum of the RENs of all devices connected to one line
should not exceed five (5.0). To be certain of the number of devices that you may connect
to your line, you may want to contact your local telephone company to determine the
maximum REN for your calling area. For products approved after July 23, 2001, the REN
for this product is part of the product identifier that has the format US:
BKMFA01BC431A. The digits represented by 01 are the REN without a decimal point
(e.g., 01 is a REN of 0.1). For earlier products, the REN is separately shown on the label.
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs.
Should this equipment cause harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible they will notify you in advance that
temporary discontinuance of service may be required. But if advanced notice isn’t
practical, the telephone company will notify you as soon as possible. You will be informed
of your right to file a complaint with the FCC. The telephone company may make
changes in its facilities, equipment, operations or procedures that could affect the proper
functioning of your equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
This product is not intended to be repaired. If you experience trouble with this
equipment, please contact:
Name: Epson America, Inc.
Address: 3840 Kilroy Airport Way, Long Beach, CA 90806 U.S.A.
Telephone: (562) 981-3840
The telephone company may ask that you disconnect this equipment from the network
until the problem has been corrected or until you are sure that the equipment is not
malfunctioning.

Notices 61
 A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by
the ACTA. A compliant telephone cord and modular plug is provided with this product.
It is designed to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use
a computer or other electronic device, including fax machines, to send any message unless
such message clearly contains in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent and an identification of
the business or other entity, or other individual sending the message and the telephone
number of the sending machine or such business, other entity, or individual. In order to
program this information into your fax machine, follow the instructions in “Setting Up a
Fax Header” on page 18.
According to the FCC’s electrical safety advisory, we recommend that you may install an
AC surge arrestor in the AC outlet to which this equipment is connected. Telephone
companies report that electrical surges, typically lightning transients, are very destructive
to customer terminal equipment connected to AC power sources and that this is a major
nationwide problem.
If your home has specially wired alarm equipment connected to the telephone line, ensure
the installation of this equipment Model C422A does not disable your alarm equipment.
If you have questions about what will disable alarm equipment, consult your telephone
company or a qualified installer.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help.

62 Notices
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to
unused interfaces. Changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.

For Canadian Users

1. This product meets the applicable Industry Canada technical specifications.
Le présent matériel est conforme aux spécifications techniques applicables d’Industrie Canada.
2. The Ringer Equivalence Number is an indication of the maximum number of devices
allowed to be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirement that the sum of the
RENs of all the devices does not exceed five.
L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux
qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut
consister en une combinaison quelconque de dispositifs, à la seule condition que la somme
d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Epson America, Inc., Limited Warranty

What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser
that the Epson printer covered by this limited warranty statement, if purchased and
operated only in the United States or Canada, will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. For warranty
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective
during the warranty period, please call the Epson Connection at (562) 276-4382 (U.S.) or
(905) 709-3839 (Canada) for warranty repair instructions and return authorization. An
Epson service technician will provide telephone diagnostic service to determine whether
the printer requires service. If service is needed, Epson will, at its option, exchange or
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you

Notices 63
 use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions).
Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson within five (5) working days of
receipt of the replacement. Epson requires a debit or a credit card number to secure the
cost of the replacement printer in the event that you fail to return the defective one. If
Epson authorizes repair instead of exchange, Epson will direct you to send your printer to
Epson or its authorized service center, where the printer will be repaired and sent back to
you. You are responsible for packing the printer and for all costs to and from the Epson
authorized service center. When warranty service involves the exchange of the printer or a
part, the item replaced becomes Epson property. The replacement printer or part may be
new or refurbished to the Epson standard of quality, and, at Epson's option, may be
another model of like kind and quality. Exchange products and parts assume the
remaining warranty period of your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty covers only normal use in the
United States and Canada. Using this product for continuous production or similar high
duty purposes is not considered normal use; damage, maintenance or service from such use
will not be covered under this warranty. This warranty is not transferable. This warranty
does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the Epson
product caused by parts or supplies not manufactured, distributed or certified by Epson.
This warranty does not cover ribbons, ink cartridges or third party parts, components, or
peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer
or user-added boards or components. Epson is not responsible for warranty service should
the Epson label or logo or the rating label or serial number be removed or should the
product fail to be properly maintained or fail to function properly as a result of misuse,
abuse, improper installation, neglect, improper shipping, damage caused by disasters such
as fire, flood, and lightning, improper electrical current, software problems, interaction
with non-Epson products, or service other than by an Epson Authorized Servicer. If a
claimed defect cannot be identified or reproduced, you will be held responsible for the
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE
LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS
STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY
OTHER PERSON OR FIRM ARE VOID. IN NO EVENT SHALL EPSON OR ITS
AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY
TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF

64 Notices
WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON
OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF
THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and
some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations and exclusions may not apply to you. This warranty
gives you specific legal rights and you may have other rights which vary from jurisdiction
to jurisdiction.
To find the Epson Authorized Reseller nearest you, visit our website at: http://
www.epson.com.
To find the Epson Customer Care Center nearest you, visit http://www.epson.com/
support.
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012

Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. The information contained herein is designed only for use with this
Epson product. Epson is not responsible for any use of this information as applied to other
equipment.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by purchaser or
third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the
use of any options or any consumable products other than those designated as Original
Epson Products or Epson Approved Products by Seiko Epson Corporation.
In addition to software program rights owned by Seiko Epson Corporation, this product
also includes open source software. Refer to OSS.pdf on your product software CD-ROM
for a list of open source software and software license terms applied to this printer.

Notices 65
 Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when
using any Epson product. While some countries’ laws permit limited copying or reuse of
copyrighted material in certain circumstances, those circumstances may not be as broad as
some people assume. Contact your legal advisor for any questions regarding copyright law.

Trademarks
Epson is a registered trademark, Epson Exceed Your Vision is a registered logomark, and
Supplies Central is a service mark of Seiko Epson Corporation.
Artisan is a registered trademark and Epson Connection is a service mark of Epson
America, Inc.
General Notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. Epson disclaims any and all rights in those
marks.
This information is subject to change without notice.
© 2010 Epson America, Inc. 5/10

66 Notices
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 CPD-27981
Printed in XXXXXX