WORKPLACE DIVERSITY

 Workplace diversity may be defined as a trait of company culture wherein the workforce
composition includes employees of different genders, age, sexual orientation: religions,
languages, abilities, professional backgrounds, socioeconomic backgrounds, and educational
backgrounds.

AGE DIVERSITY

 Age diversity is a term used to describe the differences in age among people in a group or
organization. In the workplace, age diversity means having employees from different age
groups, such as Baby Boomers, Gen Xers, Millennials, and Gen Z

RACIAL DIVERSITY

 It also involves different ideas, perspectives, and values". In the workplace is the acceptance and
inclusion of employees from all racial identities and racial groups. It means providing equal
rights and opportunities for all workers, including those from minorities and underrepresented
groups

ETHNICITY

 Race refers to the concept of dividing people into groups on the basis of various sets of physical
characteristics and the process of ascribing social meaning to those groups describes the culture
of people in a given geographic region, including their language, heritage, religion and customs

GENDER

 Gender refers to the characteristics of women, men, girls and boys that are socially constructed.
These Includes norms, behaviors and roles associated with being a woman, man, girl or boy, as
well as relationships with each other. As a social construct, gender varies from society to society
and can change over time.

PHYSICAL QUALITIES.

 Fundamental Movement Skills, Sport Specific Skills, mobility. agility, speed, power, strength,
hypertrophy, endurance & metabolic conditioning are physical qualities. These physical qualities
can be developed throughout a players' (humans) lifetime.

Sexual Orientation

 The internal experience that determines whether we are physically and emotionally attracted to
men, to women, to both, or neither (asexual).

Gaad

 Gender and development

Biphobia

 Fear and intolerance of bisexual people. Bisexual/Bisexuality/Bi-A person who feels love,
affection, and sexual attraction regardless of gender.

Benefits of corporate diversity

 Higher creativity in decision making. A diverse workforce That feels comfortable communicating
varying perspectives provides a larger pool of ideas and experiences

BETTER UNDERSTANDING SERVICE OF CUSTOMER

 A company with diverse workforce may create products or services that appeal to a broader
customer base. They may comprehend the need of particular groups of customers better and
customers may feel more comfortable when they are dealing with company that understand
their needs

MORE SATISFIED WORKPLACE

 When the employee feel that are fairly treated, they are likely to be more satisfied. On the other
hand, when employees observed that they are being discriminated against, they tend to be less
attached to the company, less satisfied with their jobs and feel more stress at work.. Satisfaction
can be equated to turnover.

HIGHER STOCK PRICES

 Companies that do a better job of managing a diverse workforce are often rewarded in the stock
market, signaling that investors employ this information to evaluate how well a company is
being managed.

LOWER MITIGATION EXPENSES

 When the employees feel that the company is disobeying laws, they may file a complaint.
Regardless of the outcome, these lawsuits are pricey.

INCREASE ADAPTABILITY

 Organizations making use of diverse workforce can convey a greater range of solutions to
problems in service, sourcing, and allocation of resources. Employees from diverse backgrounds
carry individual talents and experiences in suggesting ideas that are flexible in adapting to
changeable markets and customer demands.

BROADER SERVICE RANGE

  A diverse collection of skills experiences and permits a company to offer service to customer on
a global basis.

HIGHER COMPANY PERFORMANCE

 Companies that administer diversity more effectively tend to do better than others. Companies
that promote diversity in the workplace encourage all of their employees to perform to their
highest ability.

8 major forces challenging number of firms to channel management talents

• 1. Power of human resources. People are called human resources because natural resources
are made useful by the demands and abilities of people.

• 2. Globalization. One major impact is the need for cross-cultural communication skills among
managers and employees alike. Globalization has also led to increased competition, as
companies from all over the world can now compete with each other more easily.

• 3. Multiculturalism. Multiculturalism is a term which is used to describe the social condition of

diversity among a specific population evident through various spatial formations, but
particularly seen through the spatial lens of nation states and cities.

• 4. Rapidity of Change. Rapid technological change involves, among others, technologies like big
data, the Internet of things, machine learning, artificial intelligence, robotics, 3D printing,
biotechnology, nanotechnology, renewable energy technologies, and satellite and drone
technologies.

• 5. What is the psychological contract? The term 'psychological contract' refers to individuals'
expectations, beliefs, ambitions and obligations, as perceived by the employer and the worker.
The concept emerged in the early 1960s, drawing on insights from psychology and
organizational behavior.

• 6. Technology. Technology has made it possible for people from all walks of life to have access
to different resources. Further, technology is also being used to equip people who need a
certain type of assistance to improve their quality of life and help them avail opportunities that
would otherwise be inaccessible.

• 7. Service Economy. In the simplest of terms, a service economy is an economy where the
primary economic activity is the provision of services rather than the production of goods. The
United States pretty much has a service economy because most of the growth of the U.S.
economy is tied to services.
• Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task
in an effective and efficient way. Teamwork is seen within the framework of a team, which is a
group of interdependent individuals who work together towards a common goal

Foundations and basic assumptions of ob

• An organization is a group of people who work together, like a neighborhood association, a

charity, a union, or a corporation. You can use the word organization to refer to group or
business, or to the act of forming or establishing something.

Whereas..
Organizational Behavior is the study of human behavior in an organizational setting. This includes
how individuals interact with each other in addition to how individuals interact with the organization
itself. Organizational behavior is a critical part of human resources, though it is embedded across a
company.

Several concepts that revolve around ob

• 1. A unique person has something that sets them apart from others. They leave an impression,
have an unpredictable nature, or leave their mark. A unique person is special, distinctive, or
irreplaceable and can be characterized through genetics, behavior, personality, and many other
qualities.

• 2. A total person. When a certain person is hired for a job, the organization accepts him totally
with his attitude, aptitude, skills, knowledge plus his emotions

• 3. Attribution. the act of saying or thinking that something is the result or work of a particular
person or thing:

• 4. Ethics and dignity. Therefore, dignity is a sense of pride in oneself that a human being has
with them. This conscious sense makes them feel that they deserve respect and honor from
other human beings. Many scholars argue that if a human being is in a humiliating or
compromising situation then this is a major threat to their dignity.

• 5. The organization conceptualized as a social system, is complexes of people and/or groups

that according to commonly agreed rules and procedures as well as norms strive to realize one
or more preset objectives.

• 6. Organizational behavior assumes mutuality of individual and organization interests.

Interests flow both ways. Organizations need people and people need organizations. Mutual
interest provides a common goal for all the participants, which results in encouragement of the
people to solve problems of the organization.
 • 7. A holistic approach means to provide support that looks at the whole person, not just their
mental health needs. The support should also consider their physical, emotional, social and
spiritual wellbeing.

Importance of organizational behavior

A nuanced understanding of how human behavior functions within an organization is also

central to establishing a business's goals and nurturing a workforce that can work effectively
as a team to reach them. This helps create the cohesion and shared values that form the
culture of an organization.

It is beneficial in the following ways:

1. Effective confronting- An individual with proactive thinking about approaching troubles and
bottlenecks can work without pressures and plan ahead in dealing with difficult situations.

2. OB is a science – Though OB is probabilistic in nature it is based on probability of success

3. OB enhances conviction- OB can provide confidence in making thing happen. Even in tough
situations, a person with OB knowledge can encourage people better.

4. OB improves perceptual skills – With enhance self-perceptions and perception of others thru OB, in
terms of personality, attitudes, transactional analysis, conflict resolution and negotiation, a person can
become more successful

5. OB helps motivate people. A person can use the knowledge in motivation theory and its application
to delegate authority and inspire people.

6. OB makes better employer-employee relations- OB thru conflict resolution and negotiation can help
achieve better industrial relations

7. OB teaches managers about consumer behavior- OB can be extended to understanding consumer

better. Success in marketing can be attained through improved relations with suppliers and customers
in the supply chain.

8. OB makes managers expert in people skills- It is expected that managers must be skillful in dealing
with people which could be learned from OB

Challenges of OB

 Quality and productivity

 Improving customer service
  Globalization
 Workforce diversity
 Improving people skills
 Managing organizational change
 Improving ethical behavior
 Empowerment of employees
 Motivating employees
 Hiring the correct employees for the organization
 How to run a productive company, but also show its employees that it cares about them as well

Anchors of ob

1. Multidisciplinary anchor. (Psychology, Sociology)

2. Systematic research anchor ( Research based)

3. Contingency anchor (One best way can not be applied)

4. Multi levels od analysis anchor (different level, different approaches)

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