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Mindmap

The document is a mind map outlining key concepts related to total quality management (TQM). It shows how TQM evolved from a focus on conforming to specifications and fitness for use to also emphasize customer requirements, value, reliability and support services. The mind map lists quality tools like control charts, histograms and checklists. It also outlines key TQM concepts such as continuous improvement, supplier quality management and benchmarking. Standards like ISO9000, ISO14000 and awards like the Deming Prize and Malcolm Baldrige National Quality Award are referenced.

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brazil nyjr
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60 views1 page

Mindmap

The document is a mind map outlining key concepts related to total quality management (TQM). It shows how TQM evolved from a focus on conforming to specifications and fitness for use to also emphasize customer requirements, value, reliability and support services. The mind map lists quality tools like control charts, histograms and checklists. It also outlines key TQM concepts such as continuous improvement, supplier quality management and benchmarking. Standards like ISO9000, ISO14000 and awards like the Deming Prize and Malcolm Baldrige National Quality Award are referenced.

Uploaded by

brazil nyjr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1/20/24, 6:13 PM mindmap.

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Conformance to
Specifications
Fitness for Use

Translating Customer Customer-defined Quality


Requirements Value for Price Paid
Support Services

Psychological Criteria Identifying Quality


Enhancing Communication Definitions of Quality
Reliability Problems

Control Charts Quality Function Poor Refrigeration


Plan-Do-Study-Act (PDSA) Deployment (QFD) Redundancy Quality at the Source Quality Control Tools
Flowcharts Cycle Key TQM Concepts
Assessing Causes of Issues
Food Service Industry
Scatter Diagrams Histograms Total Quality Management
Quality Tools Key Concepts (TQM)
Process Management Evaluating Product Quality Long Transit Time

Checklists Integrated Quality


ISO14000 Environmental
Cause-and-Effect Diagrams Improvement Effort Old vs New Process Standards
Pareto Analysis Management

Managing Supplier Quality Quality Awards and


Evolution of TQM Certifications Malcolm Baldrige National
Avoiding Inspection Upon Quality Award
Arrival
Correcting Quality
Involving Suppliers in Problems Deming Prize
Quality Practices
Continuous Improvement
Philosophy ISO9000 Standards

ISO9004:2018 Guidelines
ISO9000:2015
Benchmarking Fundamentals
Kaizen ISO9001:2015 Requirements

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