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Key Operations Management Concepts

The document discusses operations management in manufacturing and service organizations. It defines operations management as managing systems or processes that create goods or provide services. It then provides examples of different types of operations including goods producing, storage/transportation, exchange, entertainment, and communication. It also discusses the differences between production of goods versus delivery of services.

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63 views2 pages

Key Operations Management Concepts

The document discusses operations management in manufacturing and service organizations. It defines operations management as managing systems or processes that create goods or provide services. It then provides examples of different types of operations including goods producing, storage/transportation, exchange, entertainment, and communication. It also discusses the differences between production of goods versus delivery of services.

Uploaded by

capt.athul
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Date Contribution/Concept Contributor

1776 Division of Labor Adam Smith


1790 Interchangeable Parts Eli Whitney
1911 Principles of Scientific Management Frederick W Taylor
Frank and Lillian
1911 Motion Study, use of Industrial Psychology Gilbreth
1912 Chart for Scheduling activities Henry Gantt
1913 Moving Assembly line Henry Ford
1915 Mathematical model for Inventory Management F W Harris
1930 Hawthorne Studies Elton Mayo
H.F. Dodge, H.G.
Roming, W.Shewart,
1935 Statistical Procedure for sampling and quality control L.H.C.Tippet
Operation Research
1940 Operation Research Applications in Warfare Group
1947 Linear Programming George Dantzig
Japanese
Manufacturers
(Toyota and Taiichi
1975 Emphasis on Quality, Lean Production Ohino)

Operations Management in a manufacturing and service organization


Operations management is the management of systems or process that create goods or provide
services.
Inputs → Value added → Outputs.

Various types of Operations

Types of Operations Examples


Farming. Mining, Construction, Manufacturing, Power
Goods Producing generating
Warehousing, Trucking, Mail Service, Moving, Taxis,
Storage/Transportation Buses, Hotels. Airlines
Retailing, Wholesaling, Financial advising, Renting or
Exchange Leasing, Stock Exchange
Entertainment Films, Radio, Television, Plays, Concert, Recording
Newspaper. Radio, TV newscasts, Telephone, Satellites,
Communication Internet

Production of Goods vs Delivery of Service.


- Tangibility of the output
- Manufacturing is goods oriented, and service is act oriented.
- Production of Goods and delivery of service differ in degree of customer contact,
uniformity of input and output, Labor content, measurement of productivity, Quality
assurance, inventory, evaluation, and patentable characteristics.

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