Support Logic
Elevate your customer Support Experience
Overview- Support Logic Support Logic delivers the world’s first support experience (SX) platform
that enables companies to proactively understand and act on the voice of the customer to build
healthy relationships and maximize customer lifetime value. It helps companies to extract the voice of the
customer and use those insights to transform the role of support .Support Logic SX uses AI to extract and
analyze customer sentiment signals from both structured and unstructured data and provides
recommendations and collaborative workflows. Support Logic is helping global enterprises like
Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and
elevate the customer support experience. “Headquarters San Jose California
Industry –Software Development company
Category: Analytics, Machine learning, CRM, Monitoring
Site address - https://www.supportlogic.com/
Founded - 2016
Founder – Krishna Raj Raja
Following are the Products
Escalation Prediction and Management
Backlog management and Reduction
Proactive Support Analysis
Intelligent case Assignment
Automatic Quality Monitoring
Agent Productivity and Queue Management
Support Logic offers usage-based pricing.
Starting at $25,000, customers have access to all modules/applications, unlimited users and unlimited
cases.
Please see our pricing plans below. Credit allocation is as follows:
Text Blocks Processed - 5
Collaboration Activities - 5
Event Triggers - 25
Case Assignment - 100
Case Quality Reviews - 250
Account Reviews - 250
Escalation Reviews - 250
Managed Services are fully hosted, managed, and supported by the service providers.
Pricing
Starter
Growth
GrowthPlus
USD 2,083.33/mo
Subscription Period*
1 year - USD 2,083.33/mo
SELECT
USD 4,166.67/mo
Subscription Period*
1 year - USD 4,166.67/mo
SELECT
USD 8,333.33/mo
Subscription Period*
1 year - USD 8,333.33/mo
SELECT
2.5M credits/year
Yes
No
No
5.25M credits/year
No
Yes
No
11M credits/year
No
No
Yes
Unused credits above 2.5M rollover to the next year
No
Yes
Yes
Dashboard + Analytics
Yes
Yes
Yes
5 Credits = 1 Text Block Processed
Yes
Yes
Yes
5 Credits = 1 Collaboration Activity
Yes
Yes
Clients of Support Logic
1. 8x8
2. Aruba
3. Automation Anywhere
4. Calix
5. Ciena
6. Coda Payment
7. Imply
8. Khoros
9. Puppet
10. Q2
11. Data Robot, etc.
Activity on Social Media Sites
Facebook followers – 312
Linkdin followers – 4181 - https://www.linkedin.com/company/supportlogic/about/
Instagram followers – 69
Twitter followers – 1702
YouTube followers – 4K with 187 Videos
Above information is based on the details provides by the different sources like website, app, social media sites and
personally interacting with different channels.
