Help Guide

Television

Getting Started [1]

Using the Help Guide [2]
Introducing Android TV [3]
Downloading apps from the Google Play [4]
Moving apps to a USB memory device [5]
Viewing Internet media [6]
Enjoying content from your mobile device on the TV with Google Cast [7]
Enjoying safe apps and video streaming services (Security & restrictions) [8]
Searching by using your voice [9]
Basic Operations [10]
Using the remote control [11]
Home menu [12]
Using the DISCOVER button [13]
Using the Action Menu [14]
Selecting devices that are connected to the TV [15]
Support Site [16]

Watching TV [17]
Watching TV programs [18]
Using the program guide [19]
Using interactive broadcast TV services [20]
Watching in 3D (3D models only) [21]
Understanding the basics of 3D TV (3D models only) [22]
Preparing your 3D glasses (3D models only) [23]
Watching TV in 3D (3D models only) [24]
Watching TV with two screens [25]
Enjoying social networking services while watching TV [26]

Using the TV with Other Devices [27]

USB devices [28]
Playing content stored on a USB device [29]

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Help Guide

Information about USB devices used for storing photos and music [30]
Supported files and formats [31]
Photos [32]
Music [33]
Videos [34]
Audio sampling rates (for videos) [35]
External subtitles [36]

Blu-ray and DVD players [37]

Connecting a Blu-ray or DVD player [38]
Watching Blu-ray and DVD discs [39]
Computers, cameras, and camcorders [40]
Connecting a computer and viewing stored content [41]
Connecting a camera or camcorder and viewing stored content [42]
Audio system [43]
Connecting an audio system [44]
Adjusting audio system-related settings [45]
Sony wireless subwoofer (optional) [46]
Connecting a wireless subwoofer (optional) [47]
Adjusting wireless subwoofer-related settings (optional) [48]
Connecting Bluetooth devices [49]
BRAVIA Sync-compatible devices [50]
BRAVIA Sync overview [51]
Using features available for BRAVIA Sync-compatible devices [52]
Adjusting BRAVIA Sync settings [53]
Connecting an IR Blaster (IR Blaster compatible models only) [54]
Viewing pictures in 4K from compatible devices (4K models only) [55]
Viewing pictures in 4K resolution (4K models only) [56]
Settings for viewing pictures in 4K resolution with higher quality (4K models only) [57]

Using Other Features with Smartphones/Tablets [58]

Displaying your mobile device's screen on the TV [59]
Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL
supported models only) [60]
Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring
function [61]
Sharing photos/music/videos [62]

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Help Guide

Using the “Video & TV SideView” app with your smartphone/tablet [63]

Connecting to a Network [64]

Connecting to a network using a LAN cable [65]
Connecting to a network using a wireless connection [66]
Using Wi-Fi to connect the TV to your network [67]
Using Wi-Fi Direct to connect to the TV (no wireless router required) [68]
Home network features [69]
Adjusting home network settings [70]
Playing content from a computer [71]
Playing content from a media server [72]
RVU statement (RVU compliant models only) [73]

Settings [74]
Configuring the TV [75]
[TV] [76]
[Network & Accessories] [77]
[System Preferences] [78]
[Personal] [79]
Setting a timer [80]

Troubleshooting [81]
Start here [82]
Self diagnostics [83]
Software updates [84]
If a full reset (restart) of the TV is required [85]
Picture (quality)/screen [86]
Picture quality is not as good as viewed at the store. [87]
Distorted picture. [88]
The screen flickers. [89]
No color/Dark picture/Color is not correct/Picture is too bright. [90]
Dark screen. How to brighten the screen. [91]
Color is not correct. How to adjust the color tone. [92]
Screen format/wide mode changes automatically. [93]
Suddenly the picture becomes small. [94]
Black bands appear at the edges of the screen. [95]

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Help Guide

A black box appears on the screen. [96]

There are banners/tickers at the top or bottom of the screen. [97]
3D pictures are not displayed. The 3D effect is weak. (3D models only) [98]
Black bars appear on both sides of the screen when watching 3D pictures. (3D models
only) [99]
You cannot turn off 3D display while watching 3D content. (3D models only) [100]
The message [3D signal has been detected.] automatically appears when 3D signal is
detected. (3D models only) [101]
A message about an app asking for permission to access a TV function is displayed. [102]
Keyboard [103]
Broadcast reception [104]
Check these things first to troubleshoot your TV reception. [105]
Block noise or an error message appears and you cannot watch broadcasts. [106]
Ghosting or double images appear. [107]
Only snow noise or a black picture appears on the screen. [108]
There is picture or sound noise when viewing an analog TV channel. [109]
Some channels are blank. [110]
Poor reception or poor picture quality with digital broadcasts. [111]
You cannot view digital channels. [112]
You cannot receive or select channels. [113]
Some digital cable channels are not displayed. [114]
Broadcast HD formats have poor quality. [115]
Sound [116]
No sound but good picture. [117]
Audio noise. [118]
No audio or low audio with a home theater system. [119]
Distorted sound. [120]
Headphone volume cannot be adjusted. [121]
Network (Internet/home)/apps [122]
Sometimes video streaming quality is poor. [123]
Wi-Fi connection is lost or intermittent. [124]
Certain Internet video content displays a loss of detail. [125]
Good picture quality but no sound on Internet video content. [126]
Apps are inaccessible. [127]
The TV cannot access the Internet when IPv6 is set. [128]

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Help Guide

Your TV cannot connect to the server. [129]

A message appears stating that the TV cannot connect to your network. [130]
You can connect to the Internet, but not to Google services. [131]
You cannot add a Google account. [132]
Remote control/accessories [133]
The remote control does not operate. [134]
You cannot turn the Active 3D Glasses on. (3D models only) [135]
The LED indicator on the Active 3D Glasses blinks. (3D models only) [136]
Power [137]
The TV turns off automatically. [138]
The TV turns on automatically. [139]
After unplugging the TV and plugging it in again, the TV does not turn on even if you press
the power button on the remote control or the TV. [140]
Connected devices [141]
No picture from a connected device. [142]
You cannot select a connected device in the Home Menu. [143]
Certain programs on digital sources display a loss of detail. [144]
Photo images or folders take time to display. [145]
You cannot find a connected BRAVIA Sync HDMI device. [146]
You cannot control a second AV receiver. [147]
The TV does not output picture and/or sound from the MHL device. (MHL supported
models only) [148]
An external device (such as a set-top box or AV receiver) cannot be controlled via the IR
Blaster. (IR Blaster compatible models only) [149]
Some media files in the USB device or server are not displayed. [150]
The TV cannot be found by a Wi-Fi Direct device. [151]
Operation cuts out, or a device does not work. [152]
What kind of devices can be connected using the Screen mirroring function? [153]
The TV cannot connect to a Miracast device or Screen mirroring compatible device. [154]
Video or sound sometimes cuts out. [155]
Some paid content cannot be played. [156]
The TV cannot be turned on and controlled by using the “Video & TV SideView” app when
[Remote start] is set to [On]. [157]
The TV does not appear on or cannot be registered with the “Video & TV SideView” app.
[158]

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Table Of Contents
Help Guide.......................................................................................................................................i
Getting Started...............................................................................................................................1
Using the Help Guide.....................................................................................................................1
Introducing Android TV...................................................................................................................2
Downloading apps from the Google Play.......................................................................................2
Moving apps to a USB memory device..........................................................................................4
Viewing Internet media...................................................................................................................5
Enjoying content from your mobile device on theTV with Google Cast..........................................5
Enjoying safe apps and video streaming services(Security & restrictions)....................................6
Searching by using your voice........................................................................................................6
Basic Operations............................................................................................................................7
Using the remote control................................................................................................................7
Home menu....................................................................................................................................9
Using the DISCOVER button........................................................................................................10
Using the Action Menu.................................................................................................................11
Selecting devices that are connected to the TV...........................................................................12
Support Site..................................................................................................................................13
Watching TV.................................................................................................................................13
Watching TV programs.................................................................................................................14
Using the program guide..............................................................................................................14
Using interactive broadcast TV services......................................................................................14
Watching in 3D (3D models only).................................................................................................15
Understanding the basics of 3D TV (3D modelsonly)...................................................................15
Preparing your 3D glasses (3D models only)...............................................................................17
Watching TV in 3D (3D models only)...........................................................................................19
Watching TV with two screens.....................................................................................................20
Enjoying social networking services while watchingTV................................................................21
Using the TV with Other Devices..................................................................................................22
USB devices.................................................................................................................................22
Playing content stored on a USB device......................................................................................22
Information about USB devices used for storingphotos and music..............................................24
Supported files and formats..........................................................................................................24
Photos..........................................................................................................................................24
Music............................................................................................................................................25
Videos...........................................................................................................................................26
Audio sampling rates (for videos).................................................................................................32
External subtitles..........................................................................................................................33
Blu-ray and DVD players..............................................................................................................33

TOC-1
Connecting a Blu-ray or DVD player............................................................................................33
Watching Blu-ray and DVD discs.................................................................................................36
Computers, cameras, and camcorders........................................................................................36
Connecting a computer and viewing stored content.....................................................................36
Connecting a camera or camcorder and viewingstored content..................................................38
Audio system................................................................................................................................39
Connecting an audio system........................................................................................................39
Adjusting audio system-related settings.......................................................................................41
Sony wireless subwoofer (optional)..............................................................................................42
Connecting a wireless subwoofer (optional).................................................................................43
Adjusting wireless subwoofer-related settings(optional)...............................................................44
Connecting Bluetooth devices......................................................................................................45
BRAVIA Sync-compatible devices................................................................................................46
BRAVIA Sync overview................................................................................................................46
Using features available for BRAVIA Synccompatibledevices.....................................................46
Adjusting BRAVIA Sync settings..................................................................................................48
Connecting an IR Blaster (IR Blaster compatiblemodels only).....................................................49
Viewing pictures in 4K from compatible devices (4Kmodels only)...............................................50
Viewing pictures in 4K resolution (4K models only)......................................................................51
Settings for viewing pictures in 4K resolution withhigher quality (4K models only)......................52
Using Other Features with Smartphones/Tablets.........................................................................53
Displaying your mobile device's screen on the TV.......................................................................53
Displaying the screen of a smartphone/tablet on theTV using an MHL cable (
MHL supported modelsonly).........................................................................................................54
Displaying the screen of a smartphone/tablet on theTV using the Screen
mirroring function..........................................................................................................................55
Sharing photos/music/videos........................................................................................................56
Using the “Video & TV SideView” app with your .........................................................................57
Connecting to a Network..............................................................................................................60
Connecting to a network using a LAN cable.................................................................................60
Connecting to a network using a wirelessconnection...................................................................61
Using Wi-Fi to connect the TV to your network............................................................................61
Using Wi-Fi Direct to connect to the TV (nowireless router required)..........................................63
Home network features................................................................................................................65
Adjusting home network settings..................................................................................................65
Playing content from a computer..................................................................................................66
Playing content from a media server............................................................................................67
RVU statement (RVU compliant models only)..............................................................................68
Settings.........................................................................................................................................68
Configuring the TV........................................................................................................................68

TOC-2
[TV]...............................................................................................................................................68
[Network & Accessories]...............................................................................................................69
[System Preferences]...................................................................................................................70
[Personal].....................................................................................................................................71
Setting a timer..............................................................................................................................71
Troubleshooting............................................................................................................................72
Start here......................................................................................................................................72
Self diagnostics............................................................................................................................72
Software updates..........................................................................................................................73
If a full reset (restart) of the TV is required...................................................................................73
Picture (quality)/screen.................................................................................................................74
Picture quality is not as good as viewed at thestore.....................................................................74
Distorted picture...........................................................................................................................75
The screen flickers.......................................................................................................................75
No color/Dark picture/Color is not correct/Picture istoo bright......................................................75
Dark screen. How to brighten the screen.....................................................................................76
Color is not correct. How to adjust the color tone.........................................................................76
Screen format/wide mode changes automatically........................................................................77
Suddenly the picture becomes small............................................................................................77
Black bands appear at the edges of the screen...........................................................................77
A black box appears on the screen..............................................................................................78
There are banners/tickers at the top or bottom ofthe screen........................................................78
3D pictures are not displayed. The 3D effect isweak. (3D models only)......................................78
Black bars appear on both sides of the screenwhen watching 3D pictures. (3D
models only).................................................................................................................................79
You cannot turn off 3D display while watching 3Dcontent. (3D models only)..............................80
The message [3D signal has been detected.]automatically appears when 3D
signal is detected.(3D models only)..............................................................................................80
A message about an app asking for permission toaccess a TV function is
displayed......................................................................................................................................80
Keyboard......................................................................................................................................80
Broadcast reception......................................................................................................................81
Check these things first to troubleshoot your TVreception...........................................................81
Block noise or an error message appears and youcannot watch broadcasts..............................81
Ghosting or double images appear..............................................................................................81
Only snow noise or a black picture appears on thescreen...........................................................82
There is picture or sound noise when viewing ananalog TV channel...........................................82
Some channels are blank.............................................................................................................83
Poor reception or poor picture quality with digitalbroadcasts.......................................................83
You cannot view digital channels.................................................................................................84

TOC-3
You cannot receive or select channels.........................................................................................84
Some digital cable channels are not displayed............................................................................85
Broadcast HD formats have poor quality......................................................................................85
Sound...........................................................................................................................................85
No sound but good picture...........................................................................................................85
Audio noise...................................................................................................................................86
No audio or low audio with a home theater system......................................................................86
Distorted sound............................................................................................................................87
Headphone volume cannot be adjusted.......................................................................................87
Network (Internet/home)/apps......................................................................................................87
Sometimes video streaming quality is poor..................................................................................88
Wi-Fi connection is lost or intermittent..........................................................................................88
Certain Internet video content displays a loss ofdetail.................................................................89
Good picture quality but no sound on Internet videocontent........................................................89
Apps are inaccessible...................................................................................................................89
The TV cannot access the Internet when IPv6 isset....................................................................90
Your TV cannot connect to the server..........................................................................................90
A message appears stating that the TV cannotconnect to your network.....................................90
You can connect to the Internet, but not to Googleservices.........................................................91
You cannot add a Google account...............................................................................................91
Remote control/accessories.........................................................................................................92
The remote control does not operate...........................................................................................92
You cannot turn the Active 3D Glasses on. (3Dmodels only).......................................................93
The LED indicator on the Active 3D Glasses blinks.(3D models only).........................................93
Power...........................................................................................................................................94
The TV turns off automatically......................................................................................................94
The TV turns on automatically......................................................................................................95
After unplugging the TV and plugging it in again,the TV does not turn on even if
you press thepower button on the remote control or the TV........................................................95
Connected devices.......................................................................................................................95
No picture from a connected device.............................................................................................96
You cannot select a connected device in the HomeMenu............................................................96
Certain programs on digital sources display a lossof detail..........................................................97
Photo images or folders take time to display................................................................................97
You cannot find a connected BRAVIA Sync HDMIdevice............................................................97
You cannot control a second AV receiver....................................................................................98
The TV does not output picture and/or sound fromthe MHL device. (MHL
supported models only)................................................................................................................98
An external device (such as a set-top box or AVreceiver) cannot be controlled via
the IR Blaster.(IR Blaster compatible models only)......................................................................98

TOC-4
Some media files in the USB device or server arenot displayed..................................................99
The TV cannot be found by a Wi-Fi Direct device........................................................................99
Operation cuts out, or a device does not work...........................................................................100
What kind of devices can be connected using theScreen mirroring function?...........................100
The TV cannot connect to a Miracast device orScreen mirroring compatible
device.........................................................................................................................................100
Video or sound sometimes cuts out...........................................................................................101
Some paid content cannot be played.........................................................................................101
The TV cannot be turned on and controlled by using the “Video & TV SideView”
app when[Remote start] is set to [On]. ......................................................................................101
The TV does not appear on or cannot be registeredwith the “Video & TV
SideView” app. ..........................................................................................................................102

TOC-5
[1]

Getting Started
Using the Help Guide
Introducing Android TV
Basic Operations
Support Site

[2] Getting Started

Using the Help Guide

This Help Guide explains how to use this TV. Additionally, you can also refer to the Setup Guide for
descriptions about TV installation, and the Reference Guide for parts descriptions and specifications of
this TV.

In this Help Guide, you can read the desired information in order or search for it directly. To search,

select at the top of the screen.

To view the Online Help Guide on the TV

There are two versions of the Help Guide for your TV: the Built-in Help Guide and the Online Help
Guide. The Built-in Help Guide includes basic information and instructions on how to use your TV. If
your TV is connected to the Internet, the Online Help Guide provides comprehensive and up-to-date
information about your TV and network services.

1 Connect the TV to the Internet.

2 Select [Switch to Online] (A) at the top of the screen to switch to the Online Help
Guide.

1
 Note
To use the latest features described in the Help Guide, you may need to update the TV's
software. For details about software updates, see the Software updates page.
The images and illustrations used in the Help Guide may differ depending on your TV model.
Design and specifications are subject to change without notice.

Hint
You can also use the “Video & TV SideView” app to view the Online Help Guide.
To see if your TV is equipped with one of the functions described in the Help Guide, refer to the
paper manual or a Sony product catalog.
This Help Guide is written for all regions/countries. Some descriptions contained in this Help
Guide do not apply to some regions and countries.

Related topics

Connecting to a network using a LAN cable

Using Wi-Fi to connect the TV to your network
Using the “Video & TV SideView” app with your smartphone/tablet

[3] Getting Started

Introducing Android TV
Downloading apps from the Google Play
Moving apps to a USB memory device
Viewing Internet media
Enjoying content from your mobile device on the TV with Google Cast
Enjoying safe apps and video streaming services (Security & restrictions)
Searching by using your voice

[4] Getting Started | Introducing Android TV

Downloading apps from the Google Play

You can download apps from the Google Play to the TV, just like you do with smartphones and tablets.

2
 Note
You can only download apps that are compatible with TVs. They may differ from apps for
smartphones/tablets.

An Internet connection and Google account are required to download apps from the Google
Play.

Hint
If you do not have a Google account or want to create a shared account, create a new account
by accessing the following website.
https://accounts.google.com/signup
The website above may vary depending on your region/country. It is also subject to change

without notice. For details, refer to the Google homepage.

We recommend that you create a Google account on a computer or mobile device.

1 Press the HOME button, then select [Google Play Store] under [Apps].

2 To install an app, select an app you want to download. The app will start downloading.

After downloading, the app is automatically installed. Its icon appears in the Home Menu, allowing you
to launch it.

About paid apps

There are free apps and paid apps in the Google Play. To purchase a paid app, a prepaid Google Play
gift card code or credit card information is required. You can purchase a Google Play gift card from
various retailers.

To delete an app

1 Press the HOME button, select [Google Play Store] under [Apps], and then select [My
Apps].

2 Select an app to be deleted, and then uninstall the app.

Related topics

Connecting to a network using a LAN cable

Using Wi-Fi to connect the TV to your network
3
 Moving apps to a USB memory device

[5] Getting Started | Introducing Android TV

Moving apps to a USB memory device

You can move downloaded apps to a USB memory device to increase the space available in the TV.

Note
When you format a USB memory device, all data saved in the USB memory device will be
deleted. Back up your important data before formatting.

Performing this procedure formats the USB memory device for exclusive use with the TV.
Therefore, you may be unable to use the USB memory device with a computer, etc.

1 Connect a USB memory device to the TV.

2 Press the HOME button, select [Settings] — [Storage & reset] — the desired USB memory
device.

3 Format it as an internal storage device.

4 When formatting is finished, press the HOME button, then select [Settings] — [Apps].

5 Select the app that you want to move to the USB memory device.

6 Select the USB memory device from the used storage. The app is moved to the USB
memory device.

Hint
Repeat steps 4 to 6 to move additional apps to the USB memory device.

To remove a USB memory device

1 Press the HOME button, select [Settings] — [Storage & reset] — the desired USB memory
device, and then select the option to remove it.

4
 Note
The USB memory device is used only for saving apps. To use the USB memory device for other
purposes, you must format it again.

If you delete an app in the USB memory device using a computer, you will be unable to launch it
from the TV.

If you remove a USB memory device from the TV, you will be unable to use the apps that were
moved to the USB memory device.

You cannot specify a USB memory device as the installation location of an app. First install the
app on the TV as normal, and then move it to the USB memory device.

[6] Getting Started | Introducing Android TV

Viewing Internet media

You can use video streaming services such as YouTube and Netflix to watch Internet content. The
available services vary depending on your country and region. You can launch these services by

selecting their tiles in the Home Menu under [Apps].

Note
An Internet connection is required to watch Internet content.

Related topics

Enjoying safe apps and video streaming services (Security & restrictions)
Connecting to a network using a LAN cable
Using Wi-Fi to connect the TV to your network

[7] Getting Started | Introducing Android TV

Enjoying content from your mobile device on the

TV with Google Cast
Google Cast allows you to wirelessly cast content from your favorite websites and apps to your TV,
directly from your computer or mobile device.

5
 1 Connect a mobile device such as a smartphone or tablet to the same home network that
the TV is connected to.

2 Launch a Google Cast supported app on the mobile device.

3 Select the (cast) icon in the app.

The screen of the mobile device is displayed on the TV.

Note
An Internet connection is required to use Google Cast.

Related topics

Connecting to a network using a LAN cable

Using Wi-Fi to connect the TV to your network

[8] Getting Started | Introducing Android TV

Enjoying safe apps and video streaming services

(Security & restrictions)
You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from

unknown sources, or age restrictions on programs and videos.

1 Press the HOME button, then select [Settings] — options such as [Security & restrictions]
or [Parental lock (Broadcast)].

Hint
Other separate restrictions may be available depending on the app. For details, refer to the app's
help guide.

[9] Getting Started | Introducing Android TV

Searching by using your voice

6
The TV includes a Voice search feature that enables you to search the Internet for content you’re
looking for with your voice. Voice search allows you to quickly input search queries without the use of
the on-screen keyboard.

To search, simply press the button and speak into the microphone built into your remote control.

For details, please refer to Using the remote control.

[10] Getting Started

Basic Operations
Using the remote control
Home menu
Using the DISCOVER button
Using the Action Menu
Selecting devices that are connected to the TV

[11] Getting Started | Basic Operations

Using the remote control

You can operate many of the TV’s features by using the / / / and buttons.

For descriptions of the remote control buttons, refer to the Reference Guide.

1 Use the , , and buttons to “focus” on the desired item.

2 Press the center of the button to select the item currently in focus.

7
To return to the previous screen

Press the BACK button.

Using Voice search (Voice search supported models only)

For Voice search supported models, the remote control has a built-in microphone. By speaking into the
microphone, you can search for content on the Internet.

1 Press the button. You will then be taken directly to the Voice search screen.

2 The LED on the remote control will light up indicating that the Voice search function has
been activated; then speak into the built-in microphone.

When your voice is not being recognized

When your voice is not being recognized, make sure to activate the button on the remote control
with the button, or register the remote control with the button to your TV.
To confirm these settings, press the HOME button, then select [Settings] — [Touchpad Remote Control
settings]/[Voice Remote Control].
The setting displayed varies depending on your model.

Note
An Internet connection is required to use Voice search.
The type of remote control supplied with the TV, and the availability of a remote control with a
built-in microphone varies depending on your model/region/country. In some
model/region/country, an optional remote control is available.

Related topics

The remote control does not operate.

Connecting to a Network
8
[12] Getting Started | Basic Operations

Home menu
The Home Menu allows you to search for content, provides content recommendations, and provides
access to apps and settings. Available items vary depending on your region/country and the current
screen.

Searching
You can search for various content by entering a search keyword using the on-screen keyboard or by
voice. The availability of the remote control with a built-in microphone depends on your
model/region/country.

1 Press the HOME button.

2 Select the microphone icon at the top of the screen.

3 Enter a search keyword by speaking into the microphone on the remote control, or by

pressing the button and then using the on-screen keyboard.

Browsing for content, apps, or other items

1 Press the HOME button.

2 Select the desired item from the desired category.

Category list
Recommendations
9
This category shows content based on your history.

[Featured apps], [Apps] and [Games]

These categories provide access to apps (such as Video, Album, Music, Photo Sharing Plus, and
Screen mirroring) and games.
[Inputs]
You can select the input source from the list of connected devices and jacks (sockets), such as HDMI.
[Settings]
This category includes [Settings], [Network Settings], [Timers], and [Help].

Hint
By connecting the TV to the Internet, you can access various network services and features.

Related topics

Connecting to a network using a LAN cable

Using Wi-Fi to connect the TV to your network

[13] Getting Started | Basic Operations

Using the DISCOVER button

You can use the DISCOVER button to search for content (such as TV programs and Internet content).
The content that displays when pressing the DISCOVER button varies depending on your
model/region/country.

1 Press the DISCOVER button.

2 Move the focus up or down to select the desired category.

10
 3 Move the focus left or right to select the desired item.

4 Press the button to launch the selected item.

To change the settings of this function

1 Press the DISCOVER button.

2 Move the focus down to the [Settings] category.

3 Select the desired item to change the settings.

Available options

[Show/Hide categories]
Select content categories to be shown in DISCOVER. You cannot hide [Settings].
You can hide [Top Picks] depending on your TV model.

[Reorder categories]
Select a content category to reorder.

[Add channels to Favorites]

Add your favorite channels to DISCOVER.

[Add keyword categories]

Add keywords to create your own custom content category.

[Display size]
Select the display size of the menu.

[Sort TV channels]
Select the type of TV program sorting.

Note
Some options may not be available depending on your TV model.

[14] Getting Started | Basic Operations

Using the Action Menu

By pressing the ACTION MENU button, a menu appears and provides quick access to the functions
11
that are available for the currently displayed screen, such as picture adjustments, sound adjustments,
volume adjustment for a connected device (such as headphones), and display/audio settings. The
items in the menu differ depending on the selected screen.

1 Press the ACTION MENU button.

2 Move the focus left or right to select the desired category.

3 Move the focus up or down to select the desired item.

4 Press the button to launch the selected item.

[15] Getting Started | Basic Operations

Selecting devices that are connected to the TV

To use devices that are connected to the TV such as a Blu-ray/DVD player, or to watch TV programs
after using such devices, you must switch the input.

1 Press the INPUT button repeatedly to select the connected device.

Hint
You can switch to TV broadcasting by simply pressing the TV button on the remote control.

Switching from the Home Menu

1 Press the HOME button, then select the input source from [Inputs].

12
[16] Getting Started

Support Site
For the latest information and Online Help Guide, please visit the Sony support website:

USA:
http://www.sony.com/tvsupport

Canada:
http://www.sony.ca/support

Brazil:
http://esupport.sony.com/BR/

Latin America:
http://esupport.sony.com/ES/LA/

[17]

Watching TV
Watching TV programs
Watching in 3D (3D models only)
Watching TV with two screens
Enjoying social networking services while watching TV

13
[18] Watching TV

Watching TV programs
Using the program guide
Using interactive broadcast TV services

[19] Watching TV | Watching TV programs

Using the program guide

You can quickly find your preferred programs.

(This function is available only for digital broadcasts and depends on your region/country/settings.)

1 Press the GUIDE button to display the digital program guide.

2 Select a program to watch.

The details of the program are displayed.

3 Select [View] to watch the program.

To use optional functions

1 While the program guide is displayed, press the ACTION MENU button and then select the
desired item.

[20] Watching TV | Watching TV programs

Using interactive broadcast TV services

To use Ginga service (Ginga models only)

Ginga(also known as DTVi) Interactivity provides extended programming content information such as
sports statistics, soap opera chapters and characters, publicity, merchandising, weather information
and news, through high-quality digital text and graphics, along with advanced options.

If available in your home, Ginga Interactivity also allows you to communicate with the broadcaster

14
through the return channel, in scenarios such as polls, quizzes and games. These services are
provided by broadcasters.

(This function is only available for digital broadcasts and may not be available in your region/country.)

1 Select a digital channel that provides Ginga features.

Java is a trademark of Oracle and/or its affiliates.

Note
Java technology is supported by Ginga models only.

[21] Watching TV

Watching in 3D (3D models only)

Understanding the basics of 3D TV (3D models only)
Preparing your 3D glasses (3D models only)
Watching TV in 3D (3D models only)

[22] Watching TV | Watching in 3D (3D models only)

Understanding the basics of 3D TV (3D models

only)

Recommended viewing distance for a 3D image

If the viewing distance is not appropriate, a double image may appear. Sit at a distance of at least 3
times the height of the screen away from the TV. For the best viewing experience, we recommend that
15
you sit directly in front of the TV.

Hint
There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the
Reference Guide to see which type of 3D Glasses the TV supports.

TV and Active 3D Glasses communication range

Active 3D glasses communicate with the TV to show you images in 3D.

Your viewing position needs to be within the proper range. See the following diagrams. The working
distance depends on obstacles (people, metal, walls, etc.) and/or electromagnetic interference.

Overhead view

(A) 120°
(B) 1-6 m (3-20 ft.)
Side view

(A) 45°
(B) 1-6 m (3-20 ft.)
16
 (C) 30°

Note
Recommended viewing angle and distance may vary depending on the TV’s location and room
conditions.

Caring for your glasses

Wipe the glasses gently with a soft cloth.
Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and
warm water.

If using a chemically pretreated cloth, be sure to follow the instructions provided on the package.
Never use strong solvents such as a thinner, alcohol, or benzene for cleaning.

Related topics

Preparing your 3D glasses (3D models only)

Watching TV in 3D (3D models only)

[23] Watching TV | Watching in 3D (3D models only)

Preparing your 3D glasses (3D models only)

There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference
Guide to see which type of 3D Glasses the TV supports.

For Passive 3D Glasses

If Passive 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair

of Passive 3D Glasses, model TDG-500P. You can watch in 3D by just putting the Passive 3D Glasses
on.

For Active 3D Glasses

If Active 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of

Active 3D Glasses, model TDG-BT500A. Before using the Active 3D Glasses for the first time, you
need to register them to your TV. Follow the steps below.

17
 1 Remove the battery’s insulation sheet.

2 Turn the TV on, then hold the glasses within 50 cm (1.6 ft.) of the TV.

3 Press and hold the (Power) button/indicator on the glasses for 2 seconds.

The Active 3D Glasses turn on and registration starts (the (Power) button/indicator
blinks green and yellow). When registration is finished, a message appears in the TV
screen for 5 seconds, and the indicator lights up in green for 3 seconds.

If registration fails, the Active 3D Glasses will turn off automatically. In this case, repeat
the procedure above.

4 Put the Active 3D Glasses on.

From the next time, you can use the Active 3D Glasses by just turning them on. To turn them off, press

and hold the (Power) button/indicator on the glasses for 2 seconds. To turn them on again, press
the (Power) button/indicator.

Hint
To use the Active 3D Glasses with another TV, you need to register the glasses to that TV.
Perform the procedure above from Step 2.

Related topics

18
 Understanding the basics of 3D TV (3D models only)
Watching TV in 3D (3D models only)
Remote control/accessories

[24] Watching TV | Watching in 3D (3D models only)

Watching TV in 3D (3D models only)

You can experience powerful 3D entertainment, such as stereoscopic 3D games and 3D Blu-ray Discs.

To watch in 3D, connect a 3D-compatible device directly to the TV via an authorized HIGH SPEED
HDMI cable bearing the HDMI logo.

1 Prepare the 3D Glasses.

2 Display the 3D content on the TV screen.

3 Put the 3D Glasses on.

You should now be able to watch 3D images. If no 3D effect is achieved, perform the
following steps.

4 Press the ACTION MENU button, then select [3D].

5 Select the [3D display] mode to suit the displayed content. Depending on the input signal
or format, [3D (Side by Side)]/[3D (Over-Under)] may not be selectable.

Hint
In addition to the [3D display] mode, you can use various 3D options in [3D settings]. Press the
HOME button, then select [Settings] — [Picture & Display] — [3D settings].

Note

19
 The 3D effect may be less pronounced if the ambient temperature is low.
If [Motionflow] in [Picture adjustments] is set to something other than [Off], the process to
minimize screen flicker may affect the smooth movement of the picture. In this case, press the
ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motionflow]
— [Off]. (For [Motionflow] compatible models only.)

Related topics

Preparing your 3D glasses (3D models only)

Remote control/accessories

[25] Watching TV

Watching TV with two screens

You can enjoy two video sources at the same time by displaying an HDMI-connected device and a TV
program (Built-in Tuner) in two screens.

Note
[Twin Picture] is available for Android TVs with a “C” at the end of the model number.

Displaying in two screens

To watch with two screens, display the source of a device connected by HDMI, and then display the TV
source (Built-in Tuner).

1 Display the input screen of the desired connected device.

2 Press the ACTION MENU button, and select [Twin Picture].

The sound of the source displayed with the green focus is output from the TV.

To switch to the sound of the other source

1 Press the ACTION MENU button, and select [Switch active screen].

To return to single picture display

20
 1 Press the ACTION MENU button, and select [Single picture].

Hint
In addition to switching the focus and returning to single picture display, you can also do the
following in the menu displayed by pressing the ACTION MENU button when using [Twin
Picture].
Switch the input to an HDMI device that you want to display
Change the screen size

Note
When watching digital or analog channels or when an app such as YouTube is displayed, [Twin
Picture] is unavailable. Switch the input to an HDMI source before pressing the ACTION MENU
button.

The only combination of sources you can watch with two screens is a TV program (Built-in
Tuner) and HDMI device.

[26] Watching TV

Enjoying social networking services while watching

TV
You can view tweets that mention the programs you are watching.

1 Connect to a broadband Internet connection.

2 While watching a programs, press the ACTION MENU button, then select a tweet.
The Social Viewing screen appears.

To change the scroll direction between horizontal and

vertical
1 While displaying the Social Viewing screen, press the ACTION MENU button, select
[Preferences] — [Change view], then select the desired setting.

Related topics

21
 Connecting to a network using a LAN cable
Using Wi-Fi to connect the TV to your network

[27]

Using the TV with Other Devices

USB devices
Blu-ray and DVD players
Computers, cameras, and camcorders
Audio system
Sony wireless subwoofer (optional)
Connecting Bluetooth devices
BRAVIA Sync-compatible devices
Connecting an IR Blaster (IR Blaster compatible models only)
Viewing pictures in 4K from compatible devices (4K models only)

[28] Using the TV with Other Devices

USB devices
Playing content stored on a USB device
Information about USB devices used for storing photos and music
Supported files and formats

[29] Using the TV with Other Devices | USB devices

Playing content stored on a USB device

Connecting a USB device

Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored
on the device.

22
(A) USB storage device

Enjoy photos/music/movies stored on a USB device

You can enjoy photos/music/movies stored on a USB device on the TV screen.

1 If the USB device connected to the TV has a power switch, turn it on.

2 Press the HOME button, then select the desired item.

Select [Album] to view photos, [Music] to play music, and [Video] to play movies.

3 Press the button and select [Folders] from the menu that is displayed.

4 Browse the list of folders and files and select the desired file.
Playback starts.

To check the supported file formats

Supported files and formats

Note
All USB ports on the TV support Hi-Speed USB. For 4K models, the blue USB port supports
SuperSpeed (USB 3.0). USB hubs are not supported.
While accessing the USB device, do not turn off the TV or USB device, do not disconnect the
USB cable, and do not remove or insert recording media. Otherwise, data stored on the USB
device may be corrupted.

Depending on the file, playback may not be possible, even when using the supported formats.

Related topics

Information about USB devices used for storing photos and music

[30] Using the TV with Other Devices | USB devices

23
Information about USB devices used for storing
photos and music
The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems.
When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings
on your camera need to be set to “Auto” or “Mass Storage” mode.
If your digital still camera does not work with your TV, try the following:
Set the USB connection settings on your camera to “Mass Storage”.
Copy the files from the camera to a USB flash drive, then connect the drive to the TV.
Some photos and movies may be magnified, resulting in low picture quality. Depending on the size
and aspect ratio, images may not be displayed in full screen.

It may take a long time to display a photo, depending on the file or settings.
In no event shall Sony be liable for recording failure or any damage or loss of recorded contents
caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other
problem.

Related topics

Supported files and formats

[31] Using the TV with Other Devices | USB devices

Supported files and formats

Photos
Music
Videos
Audio sampling rates (for videos)
External subtitles

[32] Using the TV with Other Devices | USB devices | Supported files and formats

Photos
Use case : USB / Home Network

24
 File Format Extension

JPEG *.jpg / *.jpe / *.jpeg

Other supported files and formats

Music
Videos
Audio sampling rates (for videos)
External subtitles

[33] Using the TV with Other Devices | USB devices | Supported files and formats

Music
Use case : USB / Home Network

mp4
Extension Description Sampling Rate

*.mp4 / *.m4a AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k

HE-AAC v1 / v2 24k / 32k / 44.1k / 48k

3gpp
Extension Description Sampling Rate

*.3gp / *.3g2 AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k

HE-AAC v1 / v2 24k / 32k / 44.1k / 48k

Asf
Extension Description Sampling Rate

*.wma WMA9 Standard 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k

Other
Extension Description Sampling Rate
25
 - LPCM *1 32k / 44.1k / 48k

*.mp3 MP1L1 / MP1L2 / MP1L3 / MP2L1 /

MP2L2

MP2L3 16k / 22.05k / 24k

MP2.5L3 8k / 11.025k / 12k

*.wav WAV *2 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k

*.flac FLAC 16k / 22.05k / 32k / 44.1k / 48k / 88.2k / 96k / 176.4k
/ 192k

*1
The use case of LPCM is Home Network only.
*2
The use case of WAV is 2ch only.

Other supported files and formats

Photos
Videos
Audio sampling rates (for videos)
External subtitles

[34] Using the TV with Other Devices | USB devices | Supported files and formats

Videos
Use case : USB / Home Network

MPEG1 (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External

Video Codec (Profile@Level): MPEG1

Audio Codec: MPEG1L2
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

MPEG2PS (*.mpg / *.mpe / *.mpeg)

Subtitle Type : External
26
 Video Codec (Profile@Level): MPEG2 MP@HL, MP@H14L, MP@ML
Audio Codec: MPEG1L1 / MPEG1L2 / LPCM / AC3
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

MPEG2TS

Extension : *.m2t
Subtitle Type : Internal (Except for Brazilian models) / - (For Brazilian models only)

Video Codec (Profile@Level): MPEG2 MP@HL, MP@H14L, MP@ML

Audio Codec: MPEG1L1 / MPEG1L2 / AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Extension : *.m2ts / *.mts

Subtitle Type : -

Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2

Audio Codec: MPEG1L1 / MPEG1L2 / AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@60fps

MP4 (*.mp4): For 2K models

Subtitle Type : External

Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@120fps

Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

27
MP4 (*.mp4): For 4K models
Subtitle Type : External

Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@120fps

Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): AVC / H.264 BP@L5.2, MP@L5.2, HP@L5.2 *1

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / LPCM
Max. / Min. Resolution: 3840x2160 / QCIF (176x144)
Max. Frame Rate: 3840x2160@60p / 1920x1080@120fps

Video Codec (Profile@Level): HEVC / H.265 MP@L5.1, Main10@L5.1

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3
Max. / Min. Resolution: 3840x2160 / QCIF (176x144)
Max. Frame Rate: 3840x2160@60p

*1
This line includes the XAVC S format use case. The maximum supported bitrate for XAVC S is 100
Mbps.

avi (*.avi)
Subtitle Type : External

Video Codec (Profile@Level): Xvid

Audio Codec: MPEG1L1 / MPEG1L2 / MPEG1L3 / AC3 / E-AC3
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): Motion JPEG

Audio Codec: μ-LAW / PCM (U8) / PCM (S16LE)
Max. / Min. Resolution: 1280x720 / QCIF (176x144)
Max. Frame Rate: 1280x720@30fps

28
Asf (*.asf / *.wmv)
Subtitle Type : External

Video Codec (Profile@Level): VC1 AP@L3, MP@HL, SP@ML

Audio Codec: WMA9 Standard
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

MKV (*.mkv): For 2K models

Subtitle Type : Internal / External

Video Codec (Profile@Level): Xvid

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /
MPEG1L2 / Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /
MPEG1L2 / Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@60fps

Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /
MPEG1L2 / Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): VP8

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /
MPEG1L2 / Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

MKV (*.mkv): For 4K models

29
Subtitle Type : Internal / External

Video Codec (Profile@Level): Xvid

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /
MPEG1L2 / Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /
MPEG1L2 / Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@60fps

Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /
MPEG1L2 / Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): VP8

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /
MPEG1L2 / Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): AVC / H.264 BP@L5.2, MP@L5.2, HP@L5.2

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2
Max. / Min. Resolution: 3840x2160 / QCIF (176x144)
Max. Frame Rate: 3840x2160@60p

Video Codec (Profile@Level): HEVC / H.265 MP@L5.1, Main10@L5.1

Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2
Max. / Min. Resolution: 3840x2160 / QCIF (176x144)
Max. Frame Rate: 3840x2160@60p

3gpp (*.3gp / *.3g2)

Subtitle Type : External

30
 Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4
Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@60fps

MOV (*.mov)
Subtitle Type : External

Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 / μ-
LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE)
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@60fps

Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 / μ-
LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE)
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Video Codec (Profile@Level): Motion JPEG

Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 / μ-
LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE)
Max. / Min. Resolution: 1280x720 / QCIF (176x144)
Max. Frame Rate: 1280x720@30fps

WebM (*.webm)
Subtitle Type : Internal / External

Video Codec (Profile@Level): VP8

Audio Codec: Vorbis
Max. / Min. Resolution: 1920x1080 / QCIF (176x144)
31
 Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps

Other supported files and formats

Photos
Music
Audio sampling rates (for videos)
External subtitles

[35] Using the TV with Other Devices | USB devices | Supported files and formats

Audio sampling rates (for videos)

Audio Codec Sampling Rate

LPCM 44.1k / 48k

MPEG1L1 / MPEG1L2 32k / 44.1k / 48k

MPEG1L3

AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k

HE-AAC v1 / v2 24k / 32k / 44.1k / 48k

AC3 32k / 44.1k / 48k

E-AC3

Vorbis 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k

WMA9

DTS core 32k / 44.1k / 48k

μ-LAW 8k

PCM (U8) 8k

PCM (S16LE) 11.025k / 16k / 44.1k

PCM (S16BE)

Other supported files and formats

Photos

32
 Music
Videos
External subtitles

[36] Using the TV with Other Devices | USB devices | Supported files and formats

External subtitles
Use case : USB

File Format Extension

SubStation Alpha *.ass / *.ssa

SubRip *.srt

MicroDVD *.sub / *.txt

SubViewer *.sub

SAMI *.smi

Other supported files and formats

Photos
Music
Videos
Audio sampling rates (for videos)

[37] Using the TV with Other Devices

Blu-ray and DVD players

Connecting a Blu-ray or DVD player
Watching Blu-ray and DVD discs

[38] Using the TV with Other Devices | Blu-ray and DVD players

Connecting a Blu-ray or DVD player

Connect a Blu-ray/DVD player to the TV.
33
HDMI connection
For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If
your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.

(A) Blu-ray/DVD player

(B) HDMI cable (not supplied)*
*
Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

Component video connection

Availability depends on your model/region/country.

If your Blu-ray/DVD player has component video jacks (sockets), connect them to the TV using a
component video cable and an audio cable.

(A) Blu-ray/DVD player

(B) Component video cable (not supplied)
(C) Audio cable (not supplied)

34
Composite connection
Availability depends on your model/region/country.

If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio
cable.

(A) Blu-ray/DVD player

(B) Composite video/audio cable (not supplied)

If using an Analog Extension cable

Availability depends on your model/region/country.

(A) Blu-ray/DVD player

(B) Analog Extension cable (supplied)*
(C) RCA Cable (not supplied)
*
Whether the Analog Extension cable is supplied depends on your model/region/country.

35
 Related topics

Watching Blu-ray and DVD discs

[39] Using the TV with Other Devices | Blu-ray and DVD players

Watching Blu-ray and DVD discs

You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV.

1 Turn on the connected Blu-ray/DVD player.

2 Press the INPUT button repeatedly to select the connected Blu-ray/DVD player.

3 Start playback on the connected Blu-ray/DVD player.

Hint
If you connect a BRAVIA Sync-compatible device with HDMI connection, you can operate it by
simply using the TV’s remote control.

Related topics

Connecting a Blu-ray or DVD player

BRAVIA Sync-compatible devices

[40] Using the TV with Other Devices

Computers, cameras, and camcorders

Connecting a computer and viewing stored content
Connecting a camera or camcorder and viewing stored content

[41] Using the TV with Other Devices | Computers, cameras, and camcorders

Connecting a computer and viewing stored content

36
To connect a computer
Use an HDMI cable to connect your computer to the TV.

(A) Computer
(B) HDMI cable (not supplied)*
*
Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

Computer video signal specifications

(Resolution, Horizontal frequency/Vertical frequency)

640 x 480, 31.5 kHz/60 Hz

800 x 600, 37.9 kHz/60 Hz
1024 x 768, 48.4 kHz/60 Hz
1152 x 864, 67.5 kHz/75 Hz (2K Full HD models or 4K models only)
1280 x 1024, 64.0 kHz/60 Hz (2K Full HD models or 4K models only)
1600 x 900, 56.0 kHz/60 Hz (2K Full HD models or 4K models only)
1680 x 1050, 65.3 kHz/60 Hz (2K Full HD models or 4K models only)
1920 x 1080, 67.5 kHz/60 Hz (2K Full HD models or 4K models only)*

*
1080p timing, when applied to the HDMI input, will be treated as video timing and not computer
timing. This will affect the [Screen] settings in [Picture & Display]. To view computer content, set [Wide
mode] to [Full], and [Display area] to [Full pixel](2K models) or [+1](4K models). ([Display area] is
configurable only when [Auto display area] is set to [Off].)

To view content stored on a computer

After connecting the computer, press the HOME button, then select the input the computer is
connected to.

To check the supported file formats

Supported files and formats

37
 Note
This TV does not support interlaced computer signals.
For optimum picture quality, we recommend that you set your computer to output video signals
according to one of the settings listed above in “Computer video signal specifications”.

Depending on the connection status, the image may be blurred or smeared. In this case, change
the computer’s settings, then select another input signal from the “Computer video signal
specifications” list above.

1920 x 1080/60 Hz output may not be available, depending on your computer. Even if 1920 x
1080/60 Hz output is selected, the actual output signal may differ. In this case, change the
computer’s settings, then set your computer to use a different video signal.

[42] Using the TV with Other Devices | Computers, cameras, and camcorders

Connecting a camera or camcorder and viewing

stored content

To connect a camera or camcorder

Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an
HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket)
for the TV end.

(A) Digital still camera

(B) Camcorder
(C) HDMI cable (not supplied)*
*
Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

To view content stored on a digital still camera/camcorder

38
 1 After connecting the digital still camera/camcorder, turn it on.

2 Press the INPUT button repeatedly to select the connected digital still camera/camcorder.

3 Start playback on the connected digital still camera/camcorder.

To check the supported file formats

Supported files and formats

Hint
If you connect a BRAVIA Sync-compatible device, you can operate it by simply using the TV’s
remote control. Make sure that the device is BRAVIA Sync-compatible. Some devices may not
be compatible with BRAVIA Sync even though they have an HDMI jack (socket).

Related topics

BRAVIA Sync-compatible devices

[43] Using the TV with Other Devices

Audio system
Connecting an audio system
Adjusting audio system-related settings

[44] Using the TV with Other Devices | Audio system

Connecting an audio system

See the illustrations below to connect an audio system such as an AV receiver or sound bar. After
finishing the connection, configure the audio settings to play TV sound through the audio system (refer
to the related topic link at the bottom of this page).

To connect an ARC capable audio system using an HDMI

cable
If your audio system features HDMI output jacks (sockets), you can connect the TV to your audio
39
system using an HDMI cable.

(A) AV receiver or sound bar

(B) HDMI cable (not supplied)*
*
Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

Hint
When connecting a BRAVIA Sync-compatible digital audio system with Audio Return Channel
(ARC) technology, connect it to the HDMI IN jack (socket) labeled with the “ARC” mark with an
HDMI cable. However, if connecting a system that is not BRAVIA Sync-compatible or Audio
Return Channel capable, you must also connect the TV to the audio system using the DIGITAL
AUDIO OUT (OPTICAL) jack (socket).
See the instruction manual of the audio system for details on connecting other devices and for
set-up.

Note
The location of the HDMI port that supports ARC varies depending on your model. Refer to the
Reference Guide.

To connect an audio system that is not ARC capable using

an optical audio cable
You can connect the TV’s audio output to an audio system using an optical audio cable.

40
(A) AV receiver or Sound bar
(B) Optical audio cable (not supplied)

Hint
See the instruction manual of the audio system for details on connecting other devices and for
set-up.

To connect an audio system using an audio cable

You can connect the TV’s audio output to an audio system using a stereo to RCA analog audio cable.

(A) AV receiver or Sound bar

(B) Audio cable (not supplied)

Hint
See the instruction manual of the audio system for details on connecting other devices and for
the set-up.

Related topics

Adjusting audio system-related settings

[45] Using the TV with Other Devices | Audio system

Adjusting audio system-related settings

When using the HDMI connection or optical audio

connection

41
 1 After connecting the TV to your audio system, press the ACTION MENU button, then
select [Speakers] — [Audio system].

2 Turn on the connected audio system, then adjust the volume.

If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can
operate it by simply using the TV’s remote control.

Note
You need to configure the [Digital audio out] settings according to your audio system. Press the
HOME button, then select [Settings] — [Sound] — [Digital audio out].

When using the audio cable connection

1 After connecting the TV to your audio system, press the HOME button, then select
[Settings] — [Sound] — [Headphone/Audio out] — [Audio out (Fixed)].

2 Turn on the connected audio system, then adjust the volume.

Hint
When using an external audio system, the audio out of the TV can be operated using the TV’s
remote control if [Headphone/Audio out] is set to [Audio out (Variable)]. Press the HOME button,
then select [Settings] — [Sound] — [Headphone/Audio out] — [Audio out (Variable)].
When connecting a subwoofer, press the HOME button, then select [Settings] — [Sound] —
[Headphone/Audio out] — [Subwoofer].

Related topics

Connecting an audio system

No sound but good picture.
No audio or low audio with a home theater system.

[46] Using the TV with Other Devices

Sony wireless subwoofer (optional)

Connecting a wireless subwoofer (optional)
42
Adjusting wireless subwoofer-related settings (optional)

[47] Using the TV with Other Devices | Sony wireless subwoofer (optional)

Connecting a wireless subwoofer (optional)

You can use the optional Wireless Subwoofer SWF-BR100 to extend the bass response of the TV’s
sound.

(A) Wireless Transceiver

(B) Wireless Subwoofer SWF-BR100
(C) Audio cable

1 Connect the audio cable (supplied) to the Wireless Transceiver.

2 Connect the other end of the audio cable to the AUDIO OUT / jack (socket) of the TV.

3 Connect the Wireless Transceiver to the USB port of the TV.

[Headphone/Audio out] is automatically set to [Subwoofer].

4 Position the Wireless Subwoofer and connect it to the AC power.

We recommend that the Wireless Subwoofer be placed as close as possible to the TV.

Hint
When the Wireless Transceiver is disconnected, [Headphone/Audio out] is automatically
restored to its original setting.

For details on how to set up the Wireless Subwoofer, refer to the instruction manual supplied
with the Wireless Subwoofer.

Related topics
43
 Adjusting wireless subwoofer-related settings (optional)

[48] Using the TV with Other Devices | Sony wireless subwoofer (optional)

Adjusting wireless subwoofer-related settings

(optional)
The sound settings of the Wireless Subwoofer have already been set to the recommended values for
your TV. Follow the instructions below to change the settings to suit your preferences.

1 Press the HOME button, then select [Settings] — [Sound] — [Sound adjustments] —
[Advanced settings] — [Sound mode related] — [Wireless Subwoofer].

Available Options

[Wireless Subwoofer level]

Adjusts the volume level of the Wireless Subwoofer.

[Cut off frequency (50-200Hz)]

Adjusts the cutoff frequency of the Wireless Subwoofer. All frequencies below the cutoff frequency are
output to the Wireless Subwoofer.

[Phase]
Sets the phase polarity. Select the setting to suit your preference.

[Wireless Subwoofer sync]

Adjusts the time lag of the Wireless Subwoofer sound. If the sound produced by the Wireless
Subwoofer is too late, use [+]; if it is too early, use [-].

[Reset Wireless Subwoofer settings]

Resets the Wireless Subwoofer settings to their initial values.

To set the power control method of the Wireless Subwoofer

1 Press the HOME button, then select [Settings] — [Sound] — [Sound adjustments] —
[Wireless Subwoofer power].

Related topics

Connecting a wireless subwoofer (optional)

44
[49] Using the TV with Other Devices

Connecting Bluetooth devices

To pair the TV with a Bluetooth device

1 Turn the Bluetooth device on and put it in pairing mode.

To put your Bluetooth device in pairing mode, refer to the instruction manual of the
device.

2 Press the HOME button, then select [Settings] — [Bluetooth settings] — [Device list] —
[Add accessory] and put TV in pairing mode.
A list of available Bluetooth devices will be displayed.

3 Select the desired device from the list, then follow the on-screen instructions.
If you are prompted to enter a passcode, refer to the instruction manual of the device.
After pairing is completed, the device connects to the TV.

To connect to a paired Bluetooth device

1 Press the HOME button, then select [Settings] — [Bluetooth settings] — [Device list] to
display a list of available Bluetooth devices.

2 Select a paired but unconnected device from the list.

Supported Bluetooth profiles

The TV supports the following profiles:

HID (Human Interface Device Profile)

HOGP (HID over GATT Profile)
3DSP (3D Synchronization Profile)
SPP (Serial Port Profile)

Related topics

Operation cuts out, or a device does not work.

45
[50] Using the TV with Other Devices

BRAVIA Sync-compatible devices

BRAVIA Sync overview
Using features available for BRAVIA Sync-compatible devices
Adjusting BRAVIA Sync settings

[51] Using the TV with Other Devices | BRAVIA Sync-compatible devices

BRAVIA Sync overview

If a BRAVIA Sync-compatible device (e.g., BD player, AV amplifier) is connected with an HDMI cable,
or a BRAVIA Sync-compatible device (e.g., smartphone, tablet) is connected with an MHL cable (MHL
models only), you can operate the device with the TV’s remote control.

Related topics

Using features available for BRAVIA Sync-compatible devices

Adjusting BRAVIA Sync settings

[52] Using the TV with Other Devices | BRAVIA Sync-compatible devices

Using features available for BRAVIA Sync-

compatible devices
The [Sync Menu] is primarily used to operate BRAVIA Sync-compatible devices from the TV.
Press the ACTION MENU button, and select [Sync Menu].

Blu-ray/DVD player
46
 Automatically turns the Blu-ray/DVD player on and switches the input to the Blu-ray/DVD player
when you select it from the Home Menu or Sync Menu.

Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the
Blu-ray/DVD player starts to play.

Automatically turns the connected Blu-ray/DVD player off when you turn the TV off.
Controls menu operation ( / / / buttons), playback (e.g., button), and
channel selection of the connected Blu-ray/DVD player through the TV’s remote control.

AV amplifier
Automatically turns the connected AV amplifier on and switches the sound output from the TV
speaker to the audio system when you turn the TV on. This function is only available if you have
previously used the AV amplifier to output the TV’s sound.

Automatically switches the sound output to the AV amplifier by turning the AV amplifier on when the
TV is turned on.

Automatically turns the connected AV amplifier off when you turn the TV off.
Adjusts the volume ( +/– buttons) and mutes the sound ( button) of the connected AV
amplifier through the TV’s remote control.

Video camera
Automatically turns the TV on and switches the input to the connected video camera when the
camera is turned on.

Automatically turns the connected video camera off when you turn the TV off.
Controls menu operation ( / / / buttons), playback (e.g., button) of the
connected video camera through the TV’s remote control.

Note
“BRAVIA Sync control” (BRAVIA Sync) is only available for connected BRAVIA Sync-compatible
devices that have the BRAVIA Sync logo.

Related topics

BRAVIA Sync overview

Adjusting BRAVIA Sync settings

47
[53] Using the TV with Other Devices | BRAVIA Sync-compatible devices

Adjusting BRAVIA Sync settings

1 Turn on the connected device.

2 Press the HOME button, then select [Settings] — [External inputs] — [BRAVIA Sync
settings] — [BRAVIA Sync control] — [On].

3 Activate BRAVIA Sync on the connected device.

When a specific Sony BRAVIA Sync-compatible device is connected and powered on
and [BRAVIA Sync control] is set to [On], BRAVIA Sync is automatically activated on
that device. For details, refer to the instruction manual of the connected device.

Available options
Available options are shown below. (Options vary depending on your model/region/country.)

[Device auto power off]

If set to [Off], the connected device does not turn off automatically when the TV is turned off.
[TV auto power on]
If set to [Off], the TV does not turn on automatically when the connected device is turned on.
[Auto input change (MHL)] (MHL supported models only)
If set to [On], the TV input automatically switches to the corresponding device connected using an MHL
cable.

[BRAVIA Sync device list]

Displays the BRAVIA Sync device list.
[Device control keys]
Allows you to set buttons to control an HDMI or MHL (MHL supported models only) connected device.
[Charge MHL during power off] (MHL supported models only)
If set to [On], the TV can charge the connected MHL device when the TV is in standby mode.

To use the Sync Menu

1 Press the SYNC MENU button, then select the desired item in the Sync Menu.

Hint
If you press the SYNC MENU button, the promotion screen is displayed in the following cases.

48
 An HDMI or MHL(MHL supported models only) device is not connected.
[BRAVIA Sync control] is set to [Off].

Related topics

BRAVIA Sync overview

Using features available for BRAVIA Sync-compatible devices

[54] Using the TV with Other Devices

Connecting an IR Blaster (IR Blaster compatible

models only)
The IR Blaster allows you to operate a set-top box or AV Receiver that is connected to the TV, with the
TV’s remote control.

(IR Blaster compatible models may not be available depending on your model/country.)

For a USB type IR Blaster*

(A) Set-top box or AV Receiver

(B) IR Blaster cable

For a plug type IR Blaster*

49
(A) Set-top box or AV Receiver
(B) IR Blaster cable
(C) IR Blaster jack (socket)
*
The shape of the supplied IR Blaster may vary depending on your model.

To set up the IR Blaster

1 Press the HOME button, then select [Settings] — [External inputs] — [IR Blaster setup].

2 Select the desired device from the list, then follow the on-screen instructions.

Hint
The IR Blaster can operate an AV receiver. To set up an AV receiver, press the HOME button,
then select [Settings] — [External inputs] — [IR Blaster setup] — [AV receiver control setup].
If the AV receiver is a BRAVIA Sync-compatible device, an IR Blaster is not needed.

Note
Some external devices may not respond to some items in the “Action Menu”.
If you press and hold a button on the remote control, the operation may not be transmitted.
Instead, press the button repeatedly.

Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR
receiver of the external device.

Make sure that your TV supports the external device.

Related topics

An external device (such as a set-top box or AV receiver) cannot be controlled via the IR
Blaster. (IR Blaster compatible models only)

[55] Using the TV with Other Devices

Viewing pictures in 4K from compatible devices (4K

models only)
Viewing pictures in 4K resolution (4K models only)

50
Settings for viewing pictures in 4K resolution with higher quality (4K models only)

[56] Using the TV with Other Devices | Viewing pictures in 4K from compatible devices (4K models
only)

Viewing pictures in 4K resolution (4K models only)

A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160). You can

connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display
high resolution photos stored on the camera. You can also display high resolution photos stored in
connected USB devices or your home network.

The availability of this function depends on your region/country.

(A) Digital still camera

(B) Camcorder
(C) USB device
(D) Network device

To view pictures stored on a USB device or network device in 4K resolution

1 Connect the USB device or network device to the TV.

2 Press the HOME button, then select [Album] — the USB device, server, or preset folder
containing the file to play — the folder or file from the list.
If you select a folder, select the file.

To view pictures stored on a digital still camera/camcorder

1 Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN jack
(socket) of the TV, using an HDMI cable.

2 Press the INPUT button repeatedly to select the connected device.

51
 3 Set the connected device to 4K output.

4 Start playback on the connected device.

To check the supported file formats

Supported files and formats

To view pictures in 4K resolution with higher quality

You can set the HDMI signal format to [Enhanced format] to view pictures in 4K resolution with higher
quality.

For information about Enhanced format or changing the settings, refer to the Settings for viewing
pictures in 4K resolution with higher quality (4K models only) page.

Note
A 3D picture cannot be displayed.
If you change the picture by pressing the / buttons, it may take time to display.

Related topics

Computers, cameras, and camcorders

USB devices
Connecting to a Network

[57] Using the TV with Other Devices | Viewing pictures in 4K from compatible devices (4K models
only)

Settings for viewing pictures in 4K resolution with

higher quality (4K models only)
When you display the High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External
inputs].

HDMI signal format

To change the HDMI signal format setting, press the HOME button, then select [Settings] — [External
inputs] — [HDMI signal format].
52
Standard format
*1
Standard HDMI format for normal use.
Enhanced format
*1*2
High-Quality HDMI format . Set only when using capable devices.

*1
HDR included (HDR models only)
*2
4K 60p 4:2:0 10bit, 4:4:4:, 4:2:2 etc.

Note
When using [Enhanced format], picture and sound may not be output correctly. In this case,
connect the device to an HDMI IN that is in [Standard format], or change the HDMI signal format
of HDMI IN to [Standard format].
Set to [Enhanced format] only when using compatible devices.
When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that
supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports
18 Gbps, refer to the cable specifications.

In some models, the HDMI signal format of HDMI IN 2 and 3 changes at the same time.

Related topics

Viewing pictures in 4K resolution (4K models only)

[58]

Using Other Features with Smartphones/Tablets

Displaying your mobile device's screen on the TV
Sharing photos/music/videos
Using the “Video & TV SideView” app with your smartphone/tablet

[59] Using Other Features with Smartphones/Tablets

Displaying your mobile device's screen on the TV

Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL supported models
only)
53
Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

[60] Using Other Features with Smartphones/Tablets | Displaying your mobile device's screen on the
TV

Displaying the screen of a smartphone/tablet on the

TV using an MHL cable (MHL supported models
only)
The mark is located next to the HDMI IN 1/MHL port (for MHL supported 2K models)
or the HDMI IN 2/MHL port (for MHL supported 4K models).

To connect a mobile device with MHL output

For 2K models, connect your mobile device to the TV’s HDMI IN 1/MHL port, using an MHL cable.

For 4K models, connect your mobile device to the TV’s HDMI IN 2/MHL port, using an MHL cable.

(A) MHL mobile device

(B) MHL cable (not supplied)*
*
For 2K signals, be sure to use an authorized MHL 2 cable bearing the MHL logo.
For 4K models, be sure to use an authorized MHL 3 cable bearing the MHL logo. If your MHL mobile
device supports 4K output, use an authorized MHL 3 cable.

To view content stored in a mobile device with MHL output

1 After connecting your mobile device, press the HOME button, then select the input the
mobile device is connected to.

To switch to the MHL input automatically

1 Press the HOME button, then select [Settings] — [External inputs] — [BRAVIA Sync
54
 settings] — [Auto input change (MHL)] — [On]. (Depending on the mobile device, the
input may not switch automatically.) If the TV is in standby mode, it will not switch
automatically.

To charge a mobile device

When the TV is on, the TV can charge a mobile device if it is connected using an MHL cable.

Note
Only smartphones/tablets that support MHL can use this feature.

Hint
If [Charge MHL during power off] is set to [On], the TV can charge the connected MHL device
when the TV is in standby mode.

Press the HOME button, then select [Settings] — [External inputs] — [BRAVIA Sync settings]
— [Charge MHL during power off] — [On].

Related topics

BRAVIA Sync-compatible devices

[61] Using Other Features with Smartphones/Tablets | Displaying your mobile device's screen on the
TV

Displaying the screen of a smartphone/tablet on the

TV using the Screen mirroring function
You can display the screen of a mobile device on the TV to view photos, videos or websites.

The “Screen mirroring” feature uses Miracast technology to display the screen of a compatible device
on the TV. A wireless router (access point) is not necessary to use this function.

55
(A) Smartphone
(B) Tablet
(C) Computer

1 Press the INPUT button, then select [Screen mirroring].

2 Operate your Screen mirroring compatible device to connect to the TV.

When the device is connected to the TV, the screen displayed on the device will also be
displayed on the TV.
For details, refer to the instruction manual of your device.

Note
While the standby screen for the Screen mirroring is displayed, the wireless connection between
the TV and your wireless router (access point) is disconnected, therefore communication via the
Internet is stopped.

Hint
You can configure the advanced settings of Screen mirroring by pressing the HOME button, then
selecting [Settings] — [Network] — [Wi Fi Direct] — [Advanced settings].

Related topics

Using Wi-Fi Direct to connect to the TV (no wireless router required)

Connected devices

[62] Using Other Features with Smartphones/Tablets

Sharing photos/music/videos
56
Gather around the TV with your family or friends, connect your mobile devices to the TV and view your

favorite photos/videos on the large screen TV, or play your favorite tracks through the TV speakers.

1 Press the HOME button, then select [Photo Sharing Plus].

2 Follow the on-screen instructions to connect each mobile device to the TV.

3 Open the web browser on your mobile device and follow the on-screen instructions to
access the URL shown on the TV screen.

4 Follow the on-screen instructions on your mobile device to view photos or play
music/videos on the TV, or save photos/videos displayed on the TV.

Note
If the TV uses the 5GHz band to connect to a wireless router (or access point), the connection is
disconnected when this function is started.

Up to 10 mobile devices can be connected to the TV at the same time. To connect another
device when 10 devices are already connected, disconnect an unnecessary device, then
connect the other device.

The default browser for Android 2.3 or later is supported.

The default browser for iOS is supported, however, some functions cannot be used depending
on the version of your iOS.

iOS devices cannot upload music to the TV.

Related topics

Using Wi-Fi Direct to connect to the TV (no wireless router required)

[63] Using Other Features with Smartphones/Tablets

Using the “Video & TV SideView” app with your

57
smartphone/tablet
You can install the “Video & TV SideView” app in your mobile device and use the mobile device to
control the TV. To use your mobile device as a TV remote control, register it to the TV as a remote
device. (Registration is required only for the first time.)

(A) Wi-Fi or Ethernet

(B) Router
(C) Modem
(D) Internet
(E) Wi-Fi Direct
(F) Wi-Fi
(G) Mobile device

Available operations when using the “Video & TV SideView”

app
Powering on and controlling the TV as a remote control
Entering text using the mobile device’s keyboard

For comprehensive information about the “Video & TV SideView” app, refer to the following website:

http://info.tvsideview.sony.net

For details on how to use the “Video & TV SideView” app, refer to the app’s help guide.

Hint
You can search and download the “Video & TV SideView” app from here:
Google Play (for Android OS)
App Store (for iOS)

Registering a mobile device to the TV

58
Mutual registration (the following steps) is required only for the first time.

1 Connect the TV to your home network.

2 Connect the mobile device to the home network that the TV is connected to or search for

the TV from the list of available Wi-Fi Direct devices.

3 Launch the “Video & TV SideView” app on the mobile device.

4 Select the TV from the detected device list, then perform the required operation on your
device.

Hint
You can also connect the “Video & TV SideView” app to the TV using Wi-Fi Direct. Press the
HOME button, turn on the TV’s Wi-Fi Direct function by selecting [Settings] — [Network] —
[Wi Fi Direct] — [Wi Fi Direct] — [On], then navigate to the [Wi Fi Direct settings] page by
selecting [Settings] — [Network] — [Wi Fi Direct] — [Wi Fi Direct settings].

To turn on the TV from “Video & TV SideView” on your

mobile device
1 Press the HOME button, then select [Settings] — [Network] — [Remote start] — [On].

Standby power consumption increase if you select [On].

Note
Make sure that [Remote device/Renderer] is set to [On]. To confirm the setting, press the HOME
button, then select [Settings] — [Network] — [Home network] — [Remote device/Renderer] —
[Remote device/Renderer].
The name and available functions of “Video & TV SideView” are subject to change.

Related topics

Using Wi-Fi Direct to connect to the TV (no wireless router required)

Connected devices

59
[64]

Connecting to a Network
Connecting to a network using a LAN cable
Connecting to a network using a wireless connection
Home network features

[65] Connecting to a Network

Connecting to a network using a LAN cable

Connecting to a network using a LAN cable

A wired LAN connection allows you to access the Internet and your home network. Connect a LAN
cable to your TV.

(A) LAN cable

(B) Computer
(C) Modem with router functions
(D) Internet

1 Set up your LAN router.

For details, refer to the instruction manual of your LAN router, or contact the person
who set up the network (network administrator).

2 Press the HOME button, then select [Settings] — [Network] — [Network setup] — [Easy].

3 Follow the on-screen instructions to complete the set-up.

Note
60
 The network-related settings that are required may vary depending on the Internet service
provider or router. For details, refer to the instruction manuals provided by the Internet service
provider or those supplied with the router. You can also contact the person who set up the
network (network administrator).

[66] Connecting to a Network

Connecting to a network using a wireless

connection
Using Wi-Fi to connect the TV to your network
Using Wi-Fi Direct to connect to the TV (no wireless router required)

[67] Connecting to a Network | Connecting to a network using a wireless connection

Using Wi-Fi to connect the TV to your network

The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking
in a cable-free environment.

(A) Computer
(B) Wireless router (access point)
(C) Modem
(D) Internet

1 Set up your wireless router (or access point).

For details, refer to the instruction manual of your wireless router (or access point), or
contact the person who set up the network (network administrator).

61
 2 Press the HOME button, then select [Settings] — [Network] — [Network setup] — [Easy].

3 Follow the on-screen instructions to complete the set-up.

To turn off the built-in wireless LAN

Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Built-in Wi Fi]
— [Off].

Hint
For smooth video streaming:
Change the setting of your wireless router (or access point) to 802.11n or 802.11ac (4K
models only) if possible.
For details on how to change the setting, refer to the instruction manual of your wireless
router (or access point), or contact the person who set up the network (network
administrator).
If the above procedure does not deliver any improvement, change the setting of your wireless
router (or access point) to 5GHz, which may help improve the video streaming quality.
The 5GHz band may not be supported depending on your region/country. If the 5GHz band is
not supported, the TV can only connect to a wireless router (access point) using the 2.4GHz
band.
To use WEP security with a wireless router (or access point), select [Settings] — [Network] —
[Network setup] — [Easy] — [Wi Fi] — [Connect by scan list].

Note
The network-related settings that are required may vary depending on the Internet service
provider or router. For details, refer to the instruction manuals provided by the Internet service
provider or those supplied with the router. You can also contact the person who set up the
network (network administrator).

If you select the [Show password] option in the password entry screen, the exposed password
may be seen by other individuals.

Related topics

Network (Internet/home)/apps

[68] Connecting to a Network | Connecting to a network using a wireless connection

62
Using Wi-Fi Direct to connect to the TV (no
wireless router required)
You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos,
photos, and music that is stored on your device directly to the TV.

1 Press the HOME button, then select [Settings] — [Network] — [Wi Fi Direct] — [Wi Fi
Direct] — [On].

2 Select [Wi Fi Direct settings].

3 Select the TV name displayed on the TV screen with the Wi-Fi Direct device.
If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password].

4 Operate the Wi-Fi Direct/Wi-Fi device to connect with the TV.

5 Send content from the Wi-Fi Direct/Wi-Fi device to the TV.

For details, refer to the instruction manual of the device.

If the connection does not succeed

When the standby screen for the Wi-Fi Direct setting is displayed, select [Show Network
(SSID)/Password] and follow the on-screen instructions to complete the set-up.

To connect another device

Follow the steps above to connect devices. Up to 10 devices can be connected at the same time. To
connect another device when 10 devices are already connected, disconnect an unnecessary device,
then connect the other device.
63
To change the name of the TV shown on the connected device

Press the HOME button, then select [Settings] — [About] — [Device name].

To list connected devices/deregister devices

Press the HOME button, then select [Settings] — [Network] — [Wi Fi Direct] — [Advanced settings] —
[Show device list/Delete].

To deregister a device, select the device in the list to delete, then press the button. Then, select
[Yes] in the confirmation display.

To deregister all devices, select [All delete] in the list, then [Yes] in the confirmation display.

To change the band setting (for experts)

When your TV is not connected wirelessly to a router, you can select the wireless band for the Wi-Fi
Direct function. Press the HOME button, then select [Settings] — [Network] — [Wi Fi Direct] —
[Advanced settings] — [Band setting].

[Auto]
Normally use this option. It automatically selects an appropriate band for the Wi-Fi Direct function.
[Auto (2.4GHz Band)]
Use this option when connecting with devices that support 2.4GHz only. This option may support more
devices than other options.

[Auto (5GHz Band)]

Use this option when connecting with devices that support 5GHz. This option may improve video
streaming quality.

Note that when you select this option, the TV cannot connect with devices that support 2.4GHz only.

[Manual]
Use this option to select a specific wireless channel.

Hint
For information about the supported wireless band of your device, refer to the instruction manual
of your device.

The 5GHz band may not be supported depending on your region/country. If the 5GHz band is
not supported, you can only use [Auto] and [Manual].

Note
64
 If the TV is connected to a wireless router (or access point) at 5GHz:
The 5GHz wireless connection will be disconnected when [Wi Fi Direct settings] is selected.
While the connection is disconnected, communication via Internet is stopped.
The connection will resume automatically after exiting from [Wi Fi Direct settings].
The 5GHz band may not be supported depending on your region/country.

Related topics

The TV cannot be found by a Wi-Fi Direct device.

[69] Connecting to a Network

Home network features

Adjusting home network settings
Playing content from a computer
Playing content from a media server
RVU statement (RVU compliant models only)

[70] Connecting to a Network | Home network features

Adjusting home network settings

You can adjust the following home network settings.

To check the server connection

Press the HOME button, then select [Settings] — [Network] — [Home network] — [Media server
troubleshooting] — follow the on-screen instructions to perform diagnostics.

To use the remote device/renderer function

Press the HOME button, then select [Settings] — [Network] — [Home network] — [Remote
device/Renderer] — the desired option.

[Remote device/Renderer]
Select [On] to enable the renderer function.
You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by
65
operating the device directly. You can also use a mobile device as a TV remote control over your home
network.

[Remote devices]
Edit the list of mobile devices registered to use as a TV remote control.

[Renderer access control]

Select [Auto access permission] to access the TV automatically when a controller accesses the TV
for the first time.

Select [Custom settings] to change the access permission settings of each controller.

Related topics

Using the “Video & TV SideView” app with your smartphone/tablet

[71] Connecting to a Network | Home network features

Playing content from a computer

You can play photo/music/video files stored on a server (e.g., computer) that is connected to the same
home network that the TV is connected to.

(A) Computer (Server)

(B) Router
(C) Modem
(D) Internet

1 Connect the TV to your home network.

2 Press the HOME button, then select [Album], [Video], or [Music] — the server containing
the file to play — the folder or file from the list.
If you select a folder, select the desired file.
Playback starts.

To check the supported file formats

66
 Supported files and formats

Note
Depending on the file, playback may not be possible even when using the supported formats.

Related topics

Adjusting home network settings

[72] Connecting to a Network | Home network features

Playing content from a media server

You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by
operating the controller directly. The controller should also be renderer-compatible.

(A) Digital still camera (Controller)

(B) Router
(C) Modem
(D) Internet

1 Connect the TV to your home network.

2 Operate the controller to start playing the content on the TV screen.

Related topics

Adjusting home network settings

[73] Connecting to a Network | Home network features

67
RVU statement (RVU compliant models only)
Your TV is equipped with RVU technology which may allow it to connect to compatible satellite
receivers over your home network without the need for a dedicated box. Contact your satellite provider
for additional information.

[74]

Settings
Configuring the TV
Setting a timer

[75] Settings

Configuring the TV
[TV]
[Network & Accessories]
[System Preferences]
[Personal]

[76] Settings | Configuring the TV

[TV]
Press the HOME button, then select [Settings] — [TV] — the desired option.

Available options
[Channels]
Configures the settings related to receiving broadcast programming.

[External inputs]
Configures the settings of the external inputs and BRAVIA Sync.

[Picture & Display]

68
Adjusts the picture and screen settings.

[Sound]
Adjusts the sound settings and speaker-related options.

[Illumination LED]
Customizes the Illumination LED.
(The availability of this function depends on your model.)

[Power]
Changes the settings related to power consumption.

[Apps]
Changes the settings related to apps.

[Daydream]
Configures the settings of the screensaver.

[Storage & reset]

Changes the settings related to data storage.

[About]
Displays the information about the TV.

[77] Settings | Configuring the TV

[Network & Accessories]

Press the HOME button, then select [Settings] — [Network & Accessories] — the desired option.

Available options
[Network]
Sets up and checks the network and server connections.

[Google Cast]
Displays information about the Google Cast feature.

[Bluetooth settings]
Sets up for registering/deregistering Bluetooth devices.

[Touchpad Remote Control settings]/[Voice Remote Control]

Sets up for pairing the Touchpad Remote Control/Voice Remote Control. The setting displayed varies
69
depending on your model.

[78] Settings | Configuring the TV

[System Preferences]
Press the HOME button, then select [Settings] — [System Preferences] — the desired option.

Available options
[Date & time]
Adjusts the current time.

[Language]
Selects the menu language.

[Keyboard]
Configures the settings of the on-screen keyboard.

[Search]
Configures the settings of the search function.

[Speech]
Configures the settings of speech-recognition feature.

[Accessibility]
Configures the settings of accessibility features and services for helping users navigate their devices
more easily.

[Region]
Sets your location to receive region-specific information.
(This option may not be available depending on your region/country.)

[Retail mode settings]

Enriches the display for shop front use by setting [Demo Mode], etc.

[Picture adjustments lock]

Locks the picture adjustments to prevent them from being changed.
(This option may not be available depending on your region/country.)

[79] Settings | Configuring the TV

70
[Personal]
Press the HOME button, then select [Settings] — [Personal] — the desired option.

Available options
[Location]
Configures the location settings to acquire the user location.

[Security & restrictions]

Configures the security settings such as passwords.

[Parental lock (Broadcast)]

Configures the parental lock settings for broadcasts and other items.

[Parental lock (Streaming channels)]

Configures the parental lock settings for streaming channels.

[Add account]
Adds various service accounts such as Google accounts and Sony Entertainment Network (SEN)
accounts.

[80] Settings

Setting a timer

To set the timer

Timer automatically turns on the TV at a specific time, such as when a program that you want to watch
comes on. It also allows you to use the TV as an alarm clock.

1 Press the HOME button, then select [Timers] — [Timer] — the desired option.

To set the sleep timer

Sleep timer automatically turns off the TV after a preset time.

1 Press the HOME button, then select [Timers] — [Sleep timer] — the desired option.

71
 Note
When you turn off the TV and turn it on again, [Sleep timer] is reset to [Off].

[81]

Troubleshooting
Start here Experiencing trouble? Start here.
Picture (quality)/screen
Keyboard
Broadcast reception
Sound
Network (Internet/home)/apps
Remote control/accessories
Power
Connected devices

[82] Troubleshooting

Start here
Self diagnostics
Software updates
If a full reset (restart) of the TV is required

[83] Troubleshooting | Start here

Self diagnostics

How to check if the TV is working properly.

Press the HOME button, then select [Self diagnostics] under [Help].

[84] Troubleshooting | Start here

72
Software updates
Sony will provide software updates from time to time in order to enhance functionality and provide
users with the latest TV experience. The easiest way to receive software updates is via an internet
connection to the TV.

To turn on automatic software download

Press the HOME button, then select [Help] — [System software update] — [Automatic software
download] — [On].

Hint
To update the software manually, select [Check for a system software update] in the [System
software update] screen.

Updating software via USB storage device

If you do not have a network connection, you can also update the software by using a USB storage

device. Use your computer to download the latest software from the Sony support website onto a USB
storage device. Insert the USB storage device to a USB port on the TV and the software update will
start automatically.

If you will update the TV software by using a USB storage device, you should read the cautions for
update by USB storage device on the website.

For more about the support site, please see the Support Site page.

Related topics

Connecting to a Network

[85] Troubleshooting | Start here

If a full reset (restart) of the TV is required

If you have trouble such as the picture not displaying on the screen or the remote control not working,
try the following procedure.

Press and hold the power button on the remote control for about 5 seconds. The TV will turn off and
73
then restart automatically after a short time. Your personal settings and data will not be lost after the TV
restarts (it is the same as unplugging the AC power cord (mains lead)).

[86] Troubleshooting

Picture (quality)/screen
Picture quality is not as good as viewed at the store.
Distorted picture.
The screen flickers.
No color/Dark picture/Color is not correct/Picture is too bright.
Dark screen. How to brighten the screen.
Color is not correct. How to adjust the color tone.
Screen format/wide mode changes automatically.
Suddenly the picture becomes small.
Black bands appear at the edges of the screen.
A black box appears on the screen.
There are banners/tickers at the top or bottom of the screen.
3D pictures are not displayed. The 3D effect is weak. (3D models only)
Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)
You cannot turn off 3D display while watching 3D content. (3D models only)
The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D
models only)
A message about an app asking for permission to access a TV function is displayed.

[87] Troubleshooting | Picture (quality)/screen

Picture quality is not as good as viewed at the

store.
Picture quality depends on the signal content.
The picture quality may improve if you change it in [Picture & Display] under [Settings].

Related topics

[TV]
74
[88] Troubleshooting | Picture (quality)/screen

Distorted picture.
Check the antenna/cable connection.
Keep the antenna/cable away from other connecting cables.
When installing an optional device, leave some space between the device and the TV.
Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] —
[Motion] — [Motionflow] — [Standard] or [Off]. (For [Motionflow] compatible models only)
Change the current setting of [CineMotion] to another setting.
Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] —
[Motion] — [CineMotion].
Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.

Related topics

Ghosting or double images appear.

The screen flickers.

[89] Troubleshooting | Picture (quality)/screen

The screen flickers.

Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] —
[Motion] — [Motionflow] — [Standard]. (For [Motionflow] compatible models only)

Related topics

Distorted picture.

[90] Troubleshooting | Picture (quality)/screen

No color/Dark picture/Color is not correct/Picture is

too bright.
75
 Press the ACTION MENU button, then select [Picture adjustments] to make adjustments.
Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] —
[Reset].
If you set [Power saving] to [Low] or [High], the black level will be enhanced. Select [Power] — [Eco]
— [Power saving].

Related topics

Dark screen. How to brighten the screen.

Color is not correct. How to adjust the color tone.

[91] Troubleshooting | Picture (quality)/screen

Dark screen. How to brighten the screen.

Press the ACTION MENU button, select [Picture adjustments] — [Advanced settings], and adjust
[Brightness] or [Contrast].
Check the [Power saving] option setting in [Eco]. If it is [Low] or [High], the screen darkens. Select
[Power] — [Eco], and set [Power saving] to [Off] to brighten the screen.

Related topics

No color/Dark picture/Color is not correct/Picture is too bright.

[92] Troubleshooting | Picture (quality)/screen

Color is not correct. How to adjust the color tone.

Press the ACTION MENU button, select [Picture adjustments] — [Advanced settings], and adjust
[Hue] or [Color temperature].
To deepen the color tone, adjust [Color] or [Live Color]. Press the ACTION MENU button, and then
select [Picture adjustments] — [Advanced settings].

Related topics

No color/Dark picture/Color is not correct/Picture is too bright.

76
[93] Troubleshooting | Picture (quality)/screen

Screen format/wide mode changes automatically.

When changing the channel or video input, if [Auto wide] in [Screen] is set to [On], the current [Wide
mode] setting is automatically changed according to the input signal. To lock the [Wide mode]
setting, set [Auto wide] to [Off].

Related topics

Suddenly the picture becomes small.

[94] Troubleshooting | Picture (quality)/screen

Suddenly the picture becomes small.

The picture becomes smaller during commercials due to the method used by the provider to
broadcast content. When HD content channels switch to SD content (commercials), the picture may
become small with a black border.

[Auto wide] in [Screen] will not expand the picture while the content switches since the content
information is regulated by the channel signal provider. You can manually change the [Wide mode]
setting if desired, which will remain in effect until you change the channel/input or manually change

the [Wide mode] setting again.

Related topics

Screen format/wide mode changes automatically.

[95] Troubleshooting | Picture (quality)/screen

Black bands appear at the edges of the screen.

Some wide screen programs are filmed in aspect ratios that are greater than 16:9 (this is especially
common with theatrical releases). Your TV will show these programs with black bands at the top
and bottom of the screen. For more details, check the documentation that came with your DVD (or

contact your program provider).

77
 Programs in 4:3 aspect ratio will have bands on the left and right sides of the screen.
Programs broadcasted in HD formats (720p and 1080i) with 4:3 content will commonly have black
bands on the left and right sides of the screen which are added by the broadcaster.

[Auto wide] in [Screen] will not expand the picture when the black bands on the sides of the screen
are added by the broadcaster. You can manually set [Wide mode] to [Wide zoom] or [Zoom], which
will remain in effect until you change the channel/input or manually change the [Wide mode] setting
again.

Some cable and satellite set-top boxes can also control the size of the picture. If you are using a
set-top box, refer to the manufacturer of the set-top box for more information.

[96] Troubleshooting | Picture (quality)/screen

A black box appears on the screen.

A text option is selected although no text is available. Check the [Captions]/[Broadcast Closed
Captions] settings in [Accessibility]. (Option name differs depending on your region/country.) You
can select a different option from the current option.

[97] Troubleshooting | Picture (quality)/screen

There are banners/tickers at the top or bottom of

the screen.
In this case, the TV might be in demo mode. Try exiting demo mode.

Press the ACTION MENU button on the remote control and select [Suspend Demo]. Then, press
the HOME button on the remote control, and select [Settings] — [Retail mode settings]. Set [Demo
Mode] and [Picture Reset Mode] to [Off].

[98] Troubleshooting | Picture (quality)/screen

3D pictures are not displayed. The 3D effect is

weak. (3D models only)
If two pictures are displayed side-by-side, press the ACTION MENU button, then select [3D] — [3D
display] — [3D (Side by Side)].
If two pictures are displayed one above the other, press the ACTION MENU button, then select [3D]

78
 — [3D display] — [3D (Over-Under)].
If the [3D display] screen appears and 3D pictures are not displayed, turn off the device that plays
3D content and turn it on again.

Perceived 3D effect may vary from person to person.

For Active 3D Glasses models

Be sure that there are no obstacles between the TV and the Active 3D Glasses.
Replace the battery in the Active 3D Glasses.
Be sure that the Active 3D Glasses are powered on.
It is necessary to register your Active 3D Glasses to the TV before use. To use the glasses with
another TV, it is necessary to re-register. Turn off the glasses before re-registering.

Wireless devices or microwave ovens may affect the communication between the 3D Glasses and
the TV as the TV uses the 2.4GHz band. In this case, try to register again.

If a device that is not 3D-compatible (such as a home theater system) is connected between the TV
and a 3D-compatible device, the TV will not display 3D pictures. Connect the 3D-compatible device

directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo.

For 4K models

3D signal of 4K cannot be displayed.

For Passive 3D Glasses models, view the TV from the front on. The 3D effect may be less
pronounced depending on the viewing position. Adjust the viewing angle to the screen.

Related topics

Understanding the basics of 3D TV (3D models only)

[99] Troubleshooting | Picture (quality)/screen

Black bars appear on both sides of the screen

when watching 3D pictures. (3D models only)
Black bars appear on both sides of the screen in order to process 3D signals when adjusting the
depth of 3D pictures in [3D depth adjustment].

[100] Troubleshooting | Picture (quality)/screen

79
You cannot turn off 3D display while watching 3D
content. (3D models only)
For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D
settings off on the connected device (such as a Blu-ray player).

[101] Troubleshooting | Picture (quality)/screen

The message [3D signal has been detected.]

automatically appears when 3D signal is detected.
(3D models only)
Deactivate the [3D signal notification] setting. Press the HOME button, then select [Settings] —
[Picture & Display] — [3D settings] — [3D signal notification] — [Off].

[102] Troubleshooting | Picture (quality)/screen

A message about an app asking for permission to

access a TV function is displayed.
Select whether to allow or deny the app access to the displayed function.
You can check the list of app permissions categorized by TV function and change permission
settings for each app. Press the HOME button, select [Settings] — [Apps] — [App permissions] —
the desired TV function.

[103] Troubleshooting

Keyboard

You cannot operate the current screen after the on-screen

keyboard is displayed.
To return to operation of the screen behind the on-screen keyboard, press the BACK button on the
remote control.

80
[104] Troubleshooting

Broadcast reception
Check these things first to troubleshoot your TV reception.
Block noise or an error message appears and you cannot watch broadcasts.
Ghosting or double images appear.
Only snow noise or a black picture appears on the screen.
There is picture or sound noise when viewing an analog TV channel.
Some channels are blank.
Poor reception or poor picture quality with digital broadcasts.
You cannot view digital channels.
You cannot receive or select channels.
Some digital cable channels are not displayed.
Broadcast HD formats have poor quality.

[105] Troubleshooting | Broadcast reception

Check these things first to troubleshoot your TV

reception.
Make sure that the antenna cable is firmly connected to the TV.
Make sure that the antenna cable is not loose or disconnected.
Make sure that the cable or cable connector of antenna is not damaged.

[106] Troubleshooting | Broadcast reception

Block noise or an error message appears and you

cannot watch broadcasts.
Make sure that the antenna cable is connected to the correct ports (at the TV/connected
devices/wall).

Make sure that the cable is not old or that the inside of the connector is not short-circuited.

[107] Troubleshooting | Broadcast reception

Ghosting or double images appear.

81
 Check cable or antenna connections.
Check the antenna location and direction.
Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] —
[Motion] — [Motionflow] — [Standard] or [Off].
(For [Motionflow] compatible models only)

Related topics

Distorted picture.
Check these things first to troubleshoot your TV reception.

[108] Troubleshooting | Broadcast reception

Only snow noise or a black picture appears on the

screen.
Check if auto tuning is performed.
Check if the antenna is broken or bent.
Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years
at a seaside location).

Related topics

Check these things first to troubleshoot your TV reception.

[109] Troubleshooting | Broadcast reception

There is picture or sound noise when viewing an

analog TV channel.
Check the [Analog channel adjustment] settings.
Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna]
— [Analog channel adjustment]
Perform [Fine tune] to obtain better picture and sound reception. (Option name differs depending
on your region/country.)
Set [Audio filter] to [Off], [Low] or [High] to improve sound for analog reception.
82
 Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.
Keep the antenna cable away from other connecting cables.

Related topics

Check these things first to troubleshoot your TV reception.

[110] Troubleshooting | Broadcast reception

Some channels are blank.

The channel is for scrambled/subscription service only. Subscribe to a pay TV service.
The channel is used only for data (no picture or sound).
Contact the broadcaster for transmission details.

Related topics

Check these things first to troubleshoot your TV reception.

[111] Troubleshooting | Broadcast reception

Poor reception or poor picture quality with digital

broadcasts.
Change the position, direction and angle of the terrestrial television antenna to maximize the
antenna signal level. Make sure that the direction of the antenna is not changed unintentionally
(such as by wind).

If you are using a TV signal booster, adjust its signal gain.

If equipment (such as a TV signal distributor) is connected between the antenna and the TV, it may
affect the TV reception. Directly connect the antenna and the TV to check if the reception is
improved.

Related topics

Check these things first to troubleshoot your TV reception.

83
[112] Troubleshooting | Broadcast reception

You cannot view digital channels.

Ask a local installer if digital transmissions are provided in your area.
Upgrade to a higher gain antenna.

Related topics

Check these things first to troubleshoot your TV reception.

You cannot receive or select channels.
Some digital cable channels are not displayed.

[113] Troubleshooting | Broadcast reception

You cannot receive or select channels.

Perform [Auto program] to add receivable channels that are not present in the TV memory.
Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna]
— [Auto program].
Check that [Signal type] is set correctly.
Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna]
— [Signal type].

[Cable]
Set to receive and select cable channels.

[Antenna]
Set to receive and select antenna channels.

Related topics

Some channels are blank.

You cannot view digital channels.
Some digital cable channels are not displayed.

[114] Troubleshooting | Broadcast reception

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Some digital cable channels are not displayed.
Certain cable companies have limitations on the broadcast of digital cable channels. Check with
your cable company for more information.

The digital cable channel may be set to [Hidden] in [Show/Hide channels].

Related topics

Check these things first to troubleshoot your TV reception.

You cannot view digital channels.

[115] Troubleshooting | Broadcast reception

Broadcast HD formats have poor quality.

Content and signal quality are regulated by the signal provider. Many HD channels and content are
actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of

the signal received, which varies between channel and program.

Related topics

Check these things first to troubleshoot your TV reception.

[116] Troubleshooting

Sound
No sound but good picture.
Audio noise.
No audio or low audio with a home theater system.
Distorted sound.
Headphone volume cannot be adjusted.

[117] Troubleshooting | Sound

No sound but good picture.

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 Check the volume control.
Press MUTING or VOL + button to cancel muting.
Press the ACTION MENU button, then select [Speakers] — [TV speakers].
If it is set to [Audio system], the TV speakers only output key tones or system sounds.

Related topics

No audio or low audio with a home theater system.

[118] Troubleshooting | Sound

Audio noise.
Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.
Keep the antenna cable away from other connecting cables.
To avoid TV interference, make sure to use an undamaged antenna cable.

Related topics

Distorted sound.

[119] Troubleshooting | Sound

No audio or low audio with a home theater system.

Press the ACTION MENU button, then select [Speakers] — [Audio system].
Set [Headphone/Audio out] to [Audio out (Fixed)] in the [Sound] setting.
Depending on your model, if [Speakers] is set to [TV speakers] and [Hi Res upscaling (DSEE HX)]
is set to [Auto], DIGITAL AUDIO OUT (OPTICAL) is muted.
Set [Digital audio out volume] to Max in the [Sound] setting.
When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may
not provide an audio signal.

Related topics

Audio noise.

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 Connecting an audio system

[120] Troubleshooting | Sound

Distorted sound.
Check the antenna/cable connection.
Keep the antenna/cable away from other connecting cables.
Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile
phones, or optical devices.

When installing an optional device, leave some space between the device and TV.
Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be
available depending on your region/country.)

Related topics

Audio noise.

[121] Troubleshooting | Sound

Headphone volume cannot be adjusted.

If you cannot adjust the headphone volume with the VOL +/- buttons, press the ACTION MENU
button, and select [Headphone volume].

[122] Troubleshooting

Network (Internet/home)/apps
Sometimes video streaming quality is poor.
Wi-Fi connection is lost or intermittent.
Certain Internet video content displays a loss of detail.
Good picture quality but no sound on Internet video content.
Apps are inaccessible.
The TV cannot access the Internet when IPv6 is set.
Your TV cannot connect to the server.

87
A message appears stating that the TV cannot connect to your network.
You can connect to the Internet, but not to Google services.
You cannot add a Google account.

[123] Troubleshooting | Network (Internet/home)/apps

Sometimes video streaming quality is poor.

Quality depends on the original video provided by the video content provider and your connection
bandwidth.

The wireless network connection quality varies depending on the distance or obstacles (e.g., wall)
between the TV and the wireless router (access point), environmental interference, and the quality
of the wireless router (access point). In this case, use a wired connection for the Internet, or try the
5GHz band.

The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not
supported, the TV can only connect to a wireless router (access point) using the 2.4GHz band.

Related topics

Connecting to a network using a LAN cable

Using Wi-Fi to connect the TV to your network

[124] Troubleshooting | Network (Internet/home)/apps

Wi-Fi connection is lost or intermittent.

Check the installation location of the TV and wireless router (access point). Signal condition may be
affected by the following :
Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
There are floors or walls between the wireless router (access point) and TV.
If the problem persists even after checking the above, try using a wired LAN connection.

Related topics

Using Wi-Fi to connect the TV to your network

88
[125] Troubleshooting | Network (Internet/home)/apps

Certain Internet video content displays a loss of

detail.
Video quality and picture size depend on broadband speed and delivery by video content providers.

Related topics

Connecting to a network using a LAN cable

Using Wi-Fi to connect the TV to your network
Sometimes video streaming quality is poor.

[126] Troubleshooting | Network (Internet/home)/apps

Good picture quality but no sound on Internet video

content.
Quality depends on the original content provided by the video content provider and your connection
bandwidth.

Due to the nature of Internet video, not all videos will contain sound.

Related topics

Connecting to a network using a LAN cable

Using Wi-Fi to connect the TV to your network

[127] Troubleshooting | Network (Internet/home)/apps

Apps are inaccessible.

Check that the LAN cable or AC power cord (mains lead) of the router/modem * has been
connected properly.
*
Your router/modem must be set in advance to connect to the Internet. Contact your Internet
service provider for router/modem settings.

Try using apps later. The app content provider’s server may be out of service.

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 Related topics

Connecting to a network using a LAN cable

Using Wi-Fi to connect the TV to your network

[128] Troubleshooting | Network (Internet/home)/apps

The TV cannot access the Internet when IPv6 is

set.
IPv6 may not be supported, in which case set IPv6 to off.
Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [IPv6
setup] — [No].

[129] Troubleshooting | Network (Internet/home)/apps

Your TV cannot connect to the server.

Check the LAN cable or wireless connection to your server and your TV.
Check if your network is properly configured on your TV.
Check your LAN cable/wireless connection or your server. The TV may have lost connection with
the server.

Perform [Media server troubleshooting] to check if your media server is properly communicating
with the TV. Press the HOME button, then select [Settings] — [Network] — [Home network] —
[Media server troubleshooting].

Related topics

Home network features

A message appears stating that the TV cannot connect to your network.

[130] Troubleshooting | Network (Internet/home)/apps

A message appears stating that the TV cannot

connect to your network.
Check the current network settings and perform [Check Connection].
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 Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Network
status] — [Check Connection].
Check your network connections and/or server’s instruction manual for connection information, or
contact the person who set up the network (network administrator).

Reconfigure your network settings by pressing the HOME button, then select [Settings] — [Network]
— [Network setup].
If the LAN cable is connected to an active server and the TV has acquired an IP address, check
your server’s connections and configurations. Press the HOME button, then select [Settings] —
[Network] — [Advanced settings] — [Network status].

Related topics

Your TV cannot connect to the server.

[131] Troubleshooting | Network (Internet/home)/apps

You can connect to the Internet, but not to Google

services.
The date and time settings of this TV may be incorrect. Depending on the app such as Google Play
or YouTube, you may not be able to connect to Google services if the time is incorrect.
Press the HOME button, then select [Settings] — [Date & time] — [Automatic date & time] — [Use
network time] to automatically adjust the time through the network.

[132] Troubleshooting | Network (Internet/home)/apps

You cannot add a Google account.

Only one Google account can be registered at a time. To log in with another Google account, you must
remove the registered account.

To log in with another account

1 Press the HOME button, then select [Settings] — [Google] — [Remove account].

2 Remove the current Google account and then add another account.

91
[133] Troubleshooting

Remote control/accessories
The remote control does not operate.
You cannot turn the Active 3D Glasses on. (3D models only)
The LED indicator on the Active 3D Glasses blinks. (3D models only)

[134] Troubleshooting | Remote control/accessories

The remote control does not operate.

Press a button on the TV to determine if the problem is with the remote control or not.
Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the
battery compartment.

Battery power may be low. Remove the remote control cover and replace the batteries with new
ones.
Sliding type

Push-release type

There may be poor contact between the battery and the remote control. Remove the batteries, then
insert them again.

Point the remote control at the remote control sensor located at the front of the TV.
Keep the remote control sensor area clear from obstacles.
Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
When you unplug the TV and plug it in again, the TV may not be able to turn on for a while even if
you press the power button on the remote control or the TV because it takes time to initialize the
system. Wait for about 10 to 20 seconds, then try again.
92
 When your voice is not being recognized, make sure to activate the button on the remote control
with the button, or register the remote control with the button to your TV. To confirm these
settings, press the HOME button, then select [Settings] — [Touchpad Remote Control
settings]/[Voice Remote Control]. The setting displayed varies depending on your model. The
button may not be available depending on your supplied remote control.

[135] Troubleshooting | Remote control/accessories

You cannot turn the Active 3D Glasses on. (3D

models only)
Replace the battery. (Applies only to TDG-BT400A/BT500A.)

1 Press the unlock button with the tip of a pen, etc., and take out the battery case.

2 Replace the battery with a new one. After that, be sure to insert the battery case until it
locks in place again.

(A) CR2025 (-) side

[136] Troubleshooting | Remote control/accessories

The LED indicator on the Active 3D Glasses blinks.

(3D models only)
93
 Lights up for 3 seconds: Indicates when turning on the glasses.

Blinks every 2 seconds: Indicates the glasses are powered on.

Blinks 3 times: Indicates the glasses have been powered off.
Blinks green and yellow alternately: Indicates the glasses have started the registration process.
Blinks 3 times every 2 seconds: Indicates the battery capacity is almost running out. Replace the
battery.

Related topics

You cannot turn the Active 3D Glasses on. (3D models only)

[137] Troubleshooting

Power
The TV turns off automatically.
The TV turns on automatically.
After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power
button on the remote control or the TV.

[138] Troubleshooting | Power

The TV turns off automatically.

The screen may have been turned off due to [Sleep timer] settings.
Check the [Duration] setting of [Timer].
Check if [Idle TV standby] in [Eco] is activated.
The screen may have been turned off due to [Daydream] settings.
(Except for Brazilian models) Check if [Auto shut-off] in [Eco] is activated.

Related topics

Setting a timer
94
[139] Troubleshooting | Power

The TV turns on automatically.

Check if [Timer] is activated.
Set the [TV auto power on] setting of [BRAVIA Sync settings] to [Off].

Related topics

BRAVIA Sync-compatible devices

Setting a timer

[140] Troubleshooting | Power

After unplugging the TV and plugging it in again,

the TV does not turn on even if you press the
power button on the remote control or the TV.
When you unplug the TV and plug it in again, the TV may not be able to turn on for a while even if
you press the power button on the remote control or the TV because it takes time to initialize the
system. Wait for about 10 to 20 seconds, then try again.

[141] Troubleshooting

Connected devices
No picture from a connected device.
You cannot select a connected device in the Home Menu.
Certain programs on digital sources display a loss of detail.
Photo images or folders take time to display.
You cannot find a connected BRAVIA Sync HDMI device.
You cannot control a second AV receiver.
The TV does not output picture and/or sound from the MHL device. (MHL supported models only)
An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR
Blaster compatible models only)
95
Some media files in the USB device or server are not displayed.
The TV cannot be found by a Wi-Fi Direct device.
Operation cuts out, or a device does not work.
What kind of devices can be connected using the Screen mirroring function?
The TV cannot connect to a Miracast device or Screen mirroring compatible device.
Video or sound sometimes cuts out.
Some paid content cannot be played.
The TV cannot be turned on and controlled by using the “Video & TV SideView” app when [Remote
start] is set to [On].
The TV does not appear on or cannot be registered with the “Video & TV SideView” app.

[142] Troubleshooting | Connected devices

No picture from a connected device.

Turn the connected device on.
Check the cable connection between the device and TV.
Press the INPUT button to display the list of inputs, then select the desired input
Correctly insert the USB device.
Make sure that the USB device has been properly formatted.
Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB
device features or the video files being played.

If the connected device is connected to HDMI IN 2 or 3, connect it to HDMI IN 1 or 4.

Change the HDMI signal format of the HDMI input that does not display a picture to standard
format. Press the HOME button, then select [Settings] — [External inputs] — [HDMI signal format].

Related topics

Using the TV with Other Devices

[143] Troubleshooting | Connected devices

You cannot select a connected device in the Home

Menu.
Check the cable connection.
96
 Related topics

Using the TV with Other Devices

[144] Troubleshooting | Connected devices

Certain programs on digital sources display a loss

of detail.
Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due
to the digital compression of the source content used by certain digital broadcasts and DVDs. The
degree of visible artifacts depends on the clarity and resolution of the TV.

[145] Troubleshooting | Connected devices

Photo images or folders take time to display.

Depending on the image dimension, file size, and number of files in a folder, some photo images or
folders take time to display.

Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos
to display.

Related topics

No picture from a connected device.

[146] Troubleshooting | Connected devices

You cannot find a connected BRAVIA Sync HDMI

device.
Check that your device is BRAVIA Sync-compatible.
Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA
Sync control] is set up on the TV.

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 Related topics

BRAVIA Sync-compatible devices

[147] Troubleshooting | Connected devices

You cannot control a second AV receiver.

Only one BRAVIA Sync-compatible AV receiver can be used.

Related topics

BRAVIA Sync-compatible devices

[148] Troubleshooting | Connected devices

The TV does not output picture and/or sound from

the MHL device. (MHL supported models only)
Disconnect the MHL cable, then reconnect it. Or turn the MHL device off, then turn on again and
release the screen lock of the device.

Check if your device supports MHL.

Related topics

Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL supported
models only)
No picture from a connected device.

[149] Troubleshooting | Connected devices

An external device (such as a set-top box or AV

receiver) cannot be controlled via the IR Blaster.
(IR Blaster compatible models only)
Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR
98
 receiver of the external device.

Make sure that your TV supports the external device.

If you press and hold a button on the remote control, the operation may not be transmitted. Instead,
press the button repeatedly.

Some external devices may not respond to some buttons on the “Action Menu”.
(Except for Brazilian models) The IR Blaster may not be set properly. To set the IR Blaster, press
the HOME button, then select [Settings] — [External inputs] — [IR Blaster setup].

Related topics

Connecting an IR Blaster (IR Blaster compatible models only)

[150] Troubleshooting | Connected devices

Some media files in the USB device or server are

not displayed.
Unsupported files may not be displayed.
All the folders/files may not be displayed depending on the system status.

Related topics

Supported files and formats

[151] Troubleshooting | Connected devices

The TV cannot be found by a Wi-Fi Direct device.

Set [Wi Fi Direct] to [On]. Press the HOME button, then select [Settings] — [Network] — [Wi Fi
Direct] — [Wi Fi Direct] — [On].
If the TV cannot be found even though [Wi Fi Direct] is [On], set [Band setting] to [Auto (2.4GHz
Band)]. Press the HOME button, then select [Settings] — [Network] — [Wi Fi Direct] — [Advanced
settings] — [Band setting] — [Auto (2.4GHz Band)].

[152] Troubleshooting | Connected devices

99
Operation cuts out, or a device does not work.
Check if the device is turned on.
Replace the batteries of the device.
Re-register the device.
Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out
occasionally due to wireless LAN interference.
If household electric appliances (e.g., microwaves or mobile devices) are placed nearby, radio wave
interference is more likely to happen.

The TV or device may not work on a metal rack due to wireless communication interference.
For usable communication distances between the TV and other devices, refer to the instruction
manuals of the devices.

When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication
may deteriorate.

Related topics

Connecting Bluetooth devices

[153] Troubleshooting | Connected devices

What kind of devices can be connected using the

Screen mirroring function?
Wi Fi enabled devices, such as smartphones and tablets, that support Miracast can be used to
enjoy Screen mirroring on your BRAVIA TV. Refer to the instruction manual of your Wi Fi device to
find out if it supports Miracast. BRAVIA TV complies with the Miracast specification, but does not
guarantee a successful connection with all devices.

[154] Troubleshooting | Connected devices

The TV cannot connect to a Miracast device or

Screen mirroring compatible device.
If connecting a Miracast device (e.g., laptop) fails, press the HOME button, then select [Screen
mirroring] to show the standby screen for the Screen mirroring function and try to connect again.
100
 If you are using Screen mirroring with another device, turn off Screen mirroring first and try again.
If your device does not support 5GHz and you set the [Band setting] option to [Auto (5GHz Band)],
try changing it to [Auto].

Related topics

Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function

[155] Troubleshooting | Connected devices

Video or sound sometimes cuts out.

Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may
interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen
mirroring compatible devices (e.g., some models of Xperia) away from such devices, or turn them
off if possible.

Communication speed may change according to the distance or obstacles between devices, device
configuration, radio wave condition, line congestion or the device you use. Communication may cut
out due to the radio wave condition.

Related topics

Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function
Using Wi-Fi to connect the TV to your network

[156] Troubleshooting | Connected devices

Some paid content cannot be played.

The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2
standards.
Some pay contents may not be displayed via a source device which does not meet HDCP
2.0/2.1/2.2 standards.

[157] Troubleshooting | Connected devices

The TV cannot be turned on and controlled by

101
using the “Video & TV SideView” app when
[Remote start] is set to [On].
When devices that cause radio wave interference (microwave ovens, cordless phones, etc.) are
placed nearby, the “Video & TV SideView” function may not work. In this case, keep such devices
away from the wireless router (access point) or TV, or turn them off.

In the following cases, the “Video & TV SideView” function may not work. Turn on the TV and re-
connect to the wireless router (access point).
Turn on/off the wireless router (access point) power during TV standby mode
Reset the wireless router (access point) during TV standby mode
Change the wireless router (access point) channel during TV standby mode
The “Video & TV SideView” function may not work with business-use wireless routers (access
points) that require reconnection periodically.

The “Video & TV SideView” function may not work depending on the settings of the wireless router
(access point) (e.g., Multi SSID and Power saving mode).

If Wi-Fi Direct is used to connect the “Video & TV SideView” app to the TV, the TV may not be
turned on from standby mode depending on your mobile device.

The TV should be in the power-on or standby mode. Do not turn off the TV by disconnecting its AC
power cord (mains lead).

Check the following has been set for your TV.

When the wireless router (access point) and TV are connected with wireless LAN
Built-in wireless LAN model TV is used
[Built-in Wi Fi] under [Advanced settings] is set to [On]
[Remote start] under [Network] is set to [On]
TV is connected to the wireless router (access point)
When the wireless router (access point) and TV are connected with wired LAN
[Remote start] under [Network] is set to [On]

Related topics

Using the “Video & TV SideView” app with your smartphone/tablet

[158] Troubleshooting | Connected devices

The TV does not appear on or cannot be registered

with the “Video & TV SideView” app.
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Make sure that the TV is turned on.
Make sure that the TV and your mobile device have joined the same home network.
(However, when connecting via Wi-Fi Direct, a home network connection is not necessary.)
The maximum number of registration devices may have been reached. Delete unnecessary
registrations from [Remote devices] before registering another mobile device.
For detailed information, refer to the following website:
http://info.tvsideview.sony.net/faq/

Related topics

Using the “Video & TV SideView” app with your smartphone/tablet

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