Profile for Ashish Goyal
ashishgoyal.1982@gmail.com
Created on 20/01/2023 at 15:03:40
Last saved on 17/10/2021 at 22:27:24
Personal Information
Details entered in this part of the form will be held by the recruiting employer. Access to this
information will be withheld from the shortlisting panel. Please do not type using only capital
letters, as this could lead to your application being automatically rejected. Please use the
appropriate mixture of capital and lowercase letters in standard written text.
Title
Mr
Surname/Family name
Goyal
First name
Ashish
Middle name(s)
No answer given
Name in which you are registered with a professional body (if applicable)
Ashish Goyal
UK National Insurance number
No answer given
Address line 1
65
Address line 2
Craydon Grove
Address line 3
Bristol
Town/City
Bristol
County/State
Somerset
Country
United Kingdom
Postcode/Zip code
BS14 8EZ
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Home telephone
7384046848
Work telephone
No answer given
Mobile telephone
No answer given
NHS Jobs can send text messages to UK registered mobiles for key activities associated with
applications.
Do you wish to receive updates by text message?
Yes
Preferred telephone number to be contacted on
Mobile
Are you a British or Irish National, or a European Union (EU), European Economic Area
(EEA)
or Swiss National?
No answer given
Please select the category that relates to your current immigration status. This status will
be subject to checking before interview.
Skilled worker
Does your visa have a condition restricting employment or occupation in the UK?
No
Are you an NHS Professional returning to practice?
No
Preferred employment type
• Full time
Page 3 of 15
Qualifications
Details entered in this part of the form will be held by the recruiting employer and will be made
available to the short-listing panel.
Education & Professional Qualifications
All the relevant qualifications. Please also indicate subjects currently being studied. All
qualifications disclosed will be subject to a satisfactory check. Up to 11 qualifications can be
entered here.
Subject/Qualification Place of study Grade/Result Year obtained
Bachelor of Engineering, Electrical INDIA Hons 2005
Project Management UK Above Target 2021
Training Courses Attended
Include in this section any relevant training courses that you have attended or details of courses
that you are currently undertaking, together with the date completed or to be completed. Up to 7
training courses can be entered here.
Course title Training provider Duration Year completed
- - - -
Membership of Professional Bodies
Please provide details regarding any relevant professional registrations or memberships. This
information will be subject to a satisfactory check.
Please indicate your professional registration status.
Not required for this post
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Employment History
Please record below full details of all your continuous employment history, beginning with your
current or most recent employer and working backwards chronologically. If there are any gaps
in your employment please ensure a full explanation is given at end of the ‘Employment History’
section.
IMPORTANT: If you are currently working within an NHS organisation but through an agency,
please ensure you name the agency as your employer and not the NHS organisation you are
currently contracted to.
Please confirm what you believe to be your effective start date of continuous NHS
service (if applicable).
No answer given
Months since most recent employment ended (if applicable)
No answer given
Current/most recent employer (reference always required)
Employer name
Secure Meters (UK) Limited
Employer address
Roman Farm Road
Bristol
BS4 1UP
Type of business
Manufacturing of Electronic equipment , used for Energy sector
Reporting to (Job title)
Vice President
Telephone
7384046848
Your job title
Customer Service Manager
Start date
06/2018
End date
No answer given
Page 5 of 15
Grade
No answer given
Salary
48000
Period of notice
3 months
Reason for leaving (if applicable)
No answer given
Brief description of duties and responsibilities
I have 16+ years of experience to manage Customer Service department & Project
Management at international locations like Sweden, Dubai, INDIA and UK. Manage and
coordinate with different locations departments like Sales, Sales Engineers, Project manager,
Portfolio, Service team, Finance, Planning, and Procurement department to deploy new IT
modules or improvements in existing process to make customers happy and complete projects
on time in full. My current location is in UK and been working here from last more than the last
3+ years. I am also responsible for managing IT systems which is useful to enter data from
different sites, I play the role of ‘Admin' to design processes and do time to time improvements
in the system for effective use in organization. I have been involved roll out IT projects in my
organization which include processes, framework, and data migration etc. Managing supplies at
various international sites/stock based upon forecast/demand/history recommendations.
Responsible for sales process design and improvements. Monitor and review key performance
indicators and report them to management. I am also certified by PMI as a Project Manager.
IT SKILLS
Salesforce CRM: Working as Admin, responsible for user management, improvement and
training.
Excel: Comfortable to handle big data and analysis, good command with most common excel
functions.
Oracle E-biz: Hands-on knowledge of different modules like Order, Shipping, AR, Inventory
and Purchase.
Microsoft Office Suite, knowledge of Oracle Agile PLM and beginner in Power Query.
Previous employer 1 of 1
Employer name
Secure Meters Limited
Employer address
PO Box 30,
Pratap Nagar Industrial area
Udaipur- 313003
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Rajasthan, INDIA
Type of business
Manufacturing of Electronic equipment , used for Energy sector
Reporting to (Job title)
Vice President
Telephone
07384046848
Your job title
Sales Administration Manager
Start date
07/2005
End date
05/2018
Grade
No answer given
Salary
No answer given
Period of notice
No answer given
Reason for leaving (if applicable)
No answer given
Brief description of duties and responsibilities
Worked closely with cross-functional teams and stakeholders to manage and mitigate
complex financial, manufacturing, and logistical order issues.
Manage sales order processing queue, route contracts and legal agreements to proper
signers, and facilitate the team to ascertaining that order details in Oracle System match
customer's requirements as indicated in customer documents
Engaging with important relationships of the book and keeping a check on the quality of
conversation, service levels, portfolio management, and cross-sale opportunities.
Assist Sales/Project team for prepare customer offers, liaising with cross-function for
supporting documents and ensure to complete all other related activities well before the due
date. Maintains a computer database of contracts.
Delivering an interface with the finance department and managing all contracting processes.
Monitored and evaluated all order issues and resolved discrepancies in production metrics
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confirming accurate billing of all bookings.
Maintaining consistent knowledge of contracts/agreements and international/export
requirements
Steering emergency/kick-off meetings with other functional groups at various places
(UK/India/Sweden) and expedites immediately when there are any potential issues or risks in
customer services.
Ascertaining the team adheres to the credit policy of the company. Review critical customer
account weekly with the team and provide feedback to take appropriate actions.
Approve all engineering changes in Oracle Agile PLM and ensure that all changes are well
integrated with the Order management system at desired accuracy level.
Employment Gaps
If you have any gaps within your employment history, please state the reasons for the gaps
below.
No answer given
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Referees
Please provide the names and full contact details of your referees.
• References must cover a 3 year period of continuous employment, training or education.
Your referees will need to confirm this. They may need to comment on your skills,
personal qualities and suitability for the post.
• Your referee could be an HR department, line manager or someone in a position of
responsibility.
• You must provide an email address for each referee. This may require you to contact
your referee to confirm this prior to submitting your application, as this is a mandatory
field.
• If you are a student or trainee this should include a teacher/tutor at your school/college or
university.
• If you have not been in employment or education for the last 3 years, you may need to
supply a character reference or a personal statement. A character reference must not be
from a relative or someone who has a financial arrangement with you.
• Emails for employers must be a valid work email address and not the referee's personal
email address unless the email being provided is covering a gap in work history or the
employer no longer exists and the referee being used is a personal/character referee.
• All reference requests will be verified by the recruiting employer.
Referees may be approached before interview, unless you state otherwise below.
Referee 1 of 1
Type of reference
Current Employer
Email address of referee
arvind.asthana@securemeters.com
Title
Mr
Surname/Family name
Asthana
First name
Arvind
Relationship
senior colleague
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Employer name
Secure Meters (UK) Limited
Referee job title
UK Service Manager
Address line 1
23
Address line 2
Lower Fallow Close
Address line 3
No answer given
Town/City
Bristol
County/State
No answer given
Country
United Kingdom
Postcode/Zip code
BS14 0DH
Telephone
7595963939
Fax
No answer given
Period this reference covers from
06/2018
To
10/2021
Can the referee be approached prior to interview?
Yes
If you have applied to us within the last 3 months, are you happy for us to use the
references from your earlier application?
Yes
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Supporting Information
In this section you need to demonstrate that you have read the published person specification
and how you meet the essential and (where relevant) desirable criteria for this particular post, if
this has not been fully covered in the previous sections. Please include your reasons for
applying and take the opportunity to highlight your particular talents and strengths, (what you
feel you can personally offer - what is unique to you - what sets you apart from your peers).
Please DO NOT include personal details or duplicate information already provided elsewhere in
your application.
Supporting information
Operational
Spearheading a multi-cultural team of 13 members which entails 5 members from Bristol, UK, 3
members from Nykoping, Sweden and 5 members from Udaipur, India. Conduct virtual
meetings daily among the team members and remove impediments. Facilitate Team members
and empowering them to take decisions towards the completion of Projects on time pertaining
to different IT modules use to maximize customer satisfaction level.
Proactively identifies opportunities for process improvements. Works closely with
Internal/External to improve process quality and prioritize opportunities for improvement. Assists
organization in understanding process bottlenecks and inconsistencies. Facilitates an
organization of continuous process improvement and actively participates in deploy long-term
vision.
Actively interface with internal customers: Sales, Logistics, Marketing, Accounts, Production
Control, Information Technology, Portfolio, and other internal customers. The interaction will
occur with all levels within the organization including Managers, Directors and Vice Presidents.
Project Management
Responsible for and lead the cross-functional team for deploy new concepts or improvements to
lead projects pertaining to CRM (salesforce), Sales (Oracle E-biz), Purchase, Shipping, and
Inventory modules.
Review end-to-end process thoroughly and analyze the impact on functionality to other modules
or process inputs.
Empower and take buying on activities to be executed from the team to achieve milestones
throughout the project journey. Make sure everyone is aware of the team's importance of the
project and with an explanation of the benefits out of this. Conduct Kick of workshops and
facilitate the team to discuss strategy about the plan, execute, validate and implementation. It is
important to identify the right stakeholders and engage them as soon as possible in projects for
their valuable inputs and avoid rework later on.
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During the workshop, team identify risk and classify them with their impact. Prepare
presentations regarding potentials proposals and risks with identified Project stakeholders.
Need basis, take help on potential risks from experts, experts may be external and Internal from
the organization.
Encourage the team to set their own goal within the stipulated project timeline and closely
monitor their impediments reported during working on Projects.
Update regularly risk register, activity list and issue log. Coordinate with cross-functional teams.
Periodically progress review on Project with Program Managers or associated sub-Project
Managers who are based in different countries and linked with the project.
Collected data from project repository or notes down from daily meetings or demo sessions.
Handled a variety of projects which includes, few examples-
Salesforce CRM roll-out in UK, UAE, Sweden and INDIA sales offices. Working as ‘Admin’ of
Salesforce, responsible to develop new functionality, handle queries and resolve them.
Oracle E-Biz rollout from sales side including Order, procurement, Shipping and Inventory
module.
Implemented various process improvements and did changes in different areas in the
organization like, export goods to EU (changes in due to Brexit), consistent information flow in
the collection process, gathering technical details of products from customers/sales and many
more
Financial and Physical Resources
Acquire physical & people resources, close coordination with HR and respective team
managers across the organization.
Manage and approve expenses within the operating budget: monitor and control expense items
such as travel, overtime, supplies and training.
People Management
Leading efforts for staffing, coaching, training and motivation of the new hires. Overseeing and
supervising multi-cultural Customer Service Team.
Delivering timely quality feedbacks (positive and feedback for improvement) and apprising their
roles on a quarterly basis against their SMART objectives
Ensure development plans for individual employees are well defined, realistic, measurable, and
acted upon in support of company goals
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Information Management
Maintain communication plan as per project/organization guidelines. Plan gate reviews with
stakeholders and gets feedback on improvements. Present existing risk, challenges and their
mitigation plans.
Policy and Service Development
Responsible to draft final process guidelines with Swim line diagrams. Ensure common
understanding towards any changes in existing or newly designed processes. Provide agreed
SLA’s inflow diagram to make it simple and customer-focused. Analyses qualify and complete
Change Order Requests
Research and Development
Explore the ways to achieve the required outcome. Identify tools or methods which is useful for
a particular project. Evaluate and streamline other related tasks for successful implementations
to kick of timely execution.
Planning and Organisation
Through strategic management and measurement of team performance, develop, plan and
execute departmental improvements while simplifying processes. Empowers others, Strategic
mind and team building.
Key Working Relationships
Interface with different people at all levels within and outside of the organization. Maintain
professional relationships to keep a clear and focused view towards results. Maintain
confidentiality of projects, if necessary and not disclose even with close friends and colleagues.
Maintain ‘Can do’ ability among team members and encourage them well before they need. As
per communication plan, circulates presentation, datasheet timely to relevant people in the
organization. Open communication and always seeking inputs on improvement. Plan and
always focus on new learning for the team. Using conflict management techniques to address
conflicts. Train and guide to the team on the change management process and proper
documentation in the repository.
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Monitoring Information
This section of the application form will be detached from your application and will not be used
as part of the selection process nor will it be seen by anybody who is interviewing you.
NHS organisations recognise the benefits of a diverse workforce which reflects the wider
population and welcome applications from all sections of the community. Also, under the
Equality Act (2010), all NHS organisations must demonstrate that their recruitment processes
are fair and that they are not discriminating against or disadvantaging anyone because of their
age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or
maternity, race, religion or belief, sex or sexual orientation. We need to ask applicants some
questions to make sure that no one is being unfairly discriminated against or disadvantaged.
The information collected is only used for anonymised monitoring purposes to help the
organisation look at the profile of individuals who apply, are shortlisted for and appointed to
each vacancy. In this way, they can check that they are complying with the Equality Act (2010).
As well as for monitoring, your date of birth will be used for administration purposes including
pre employment checks and creation of your personal record if you are appointed.
Equality & Diversity Monitoring
Equality Act 2010
The Equality Act 2010 protects people against discrimination on the grounds of:
• their age and sex.
• their race which includes colour, nationality, ethnic or national origin.
• their religion or belief, including a lack of any belief.
• their sexual orientation, be it bisexual, gay, heterosexual and lesbian.
The Equality Act 2010 also protects people who are married or in a civil partnership.
Please indicate your date of birth:
12/08/1982
Please indicate your gender:
Male
Please indicate the option which best describes your marital status:
Married
Please indicate your ethnic origin:
ASIAN or ASIAN BRITISH - Indian
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Which of the following options best describes how you think of yourself?
Heterosexual or Straight
Please indicate your religion or belief:
Hinduism
Equality Act 2010
Under the Equality Act 2010 the definition of disability is if you have a physical or mental
impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out
normal day to day activities. Further information regarding the definition of disability can be
found at: www.gov.uk/definition-of-disability-under-equality-act-2010 Reasonable adjustments
will be made available should you be invited to interview.
According to the definition of disability do you consider yourself to have a disability?
No
Relationships
If you are related to a director, or have a relationship with a director or employee of an
appointing organisation, please state the relationship:
No answer given
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