O-1 Operations
O-1 Operations
Situation 1
Situation 2
Situation 3
Pain Gain
Loss of production efficiency and increased Identifying innovative solutions to enhance supply chain
operational costs. resilience.
Damaged relationships with customers and Strengthening collaboration with suppliers for future
dealerships. disruptions.
Stress and uncertainty among the workforce. Developing a more agile and adaptable production strategy.
EMPATHY MAP: SITUATION 2
What do they think and feel?
Experiencing frustration at the recurring issue, they noted its impact
on productivity.
Expressing a need to explore improved logistics management for
enhanced operational smoothness.
Frustration is evident as the delays are causing unnecessary stress.
Concern arises about how this will impact the overall effectiveness
of their supply chain.
Eagerness is expressed for a solution to streamline their logistics.
Pain Gain
Delays disrupt timelines. Enhancing logistics efficiency is crucial.
Uncertainty from unknown shipment arrivals poses Timely shipments are essential for transportation.
challenges. A more efficient supply chain positively impacts business
Operations reflect compromised supply chain through streamlined operations.
effectiveness.
EMPATHY
Empathy Map: MAP:
SituationSITUATION
3 3
What do they think and feel?
Cost-cutting without harming employee well-being is crucial.
Balancing financial success and social responsibility is vital for
growth.
Struggling with the dilemma of cost reduction and fair treatment
of employees.
Anxiety over the potential impact on reputation and customer
trust.
Pain Gain
Struggling to cut costs without jeopardizing fair Balancing profitability and ethical labor practices is a key goal
labor standards reflects the pressure on costs. in sustainability.
Finding it challenging to navigate the conflicting Cultivating a positive work environment fosters employee
demands of profitability and human rights is an loyalty and motivation.
ethical dilemma. Recognition for responsible business practices enhances
market reputation.
PROBLEM STATEMENTS
The challenge lies in reconciling cost efficiency with fair labour practices, as
pursuing profitability demands ethical decision-making that does not
compromise human rights.
SITUATION 1: Situation 1
Problem Statement:
What:
Supply chain disruptions in automotive manufacturing and Raw material shortages impact
production and delivery.
Why:
Compromised production efficiency and delivery reliability.
Who:
Automotive manufacturers, suppliers, production managers, and end customers.
When:
Ongoing due to persistent raw material shortages.
Where:
Global impact on automotive manufacturing supply chains.
How:
Challenges in securing raw materials lead to delays and disruptions.
SITUATION 2: Situation 2
Problem Statement:
What:
Inefficient logistics impacting supply chain effectiveness.
Why:
Delays and inefficiencies in transportation.
Who:
Stakeholders involved in the supply chain, including manufacturers, logistics providers, and
customers.
When:
Regularly, leading to consistent delays.
Where:
Throughout the supply chain network.
How:
Inefficient logistics processes causing disruptions in timely transportation.
SITUATION 3:
The challenge lies in reconciling cost efficiency with fair labour practices, as pursuing
profitability demands ethical decision-making that does not compromise human rights.
What:
Ethical tension between cost efficiency and fair labor practices in supply chain operations.
Why:
Balancing profitability without compromising human rights is a crucial dilemma.
Who:
Involves leaders, workers, consumers, and communities affected by supply chain decisions.
When:
Ongoing ethical considerations in day-to-day operations.
Where:
Global impact, spanning industries and regions.
How:
Navigating decisions for economic interests while upholding ethical responsibilities
to workers and society.
S W
SWOT ANALYSIS: SITUATION 1 O-1a
STRENGTHS WEAKNESSES
Leverage Strong Supplier Overdependence on Single Suppliers
Relationships Lack of Raw Material Stockpiles
Optimize Production Efficiency
T
SWOT
O
Analysis
OPPORTUNITIES THREATS
Exploring New Suppliers Geopolitical Factors
Investing in Technology Global Economic Fluctuations
Scenario Planning:
Use the insights gained from the SWOT analysis to develop scenario-based planning. Anticipate different situations, plan responses, and
enhance the overall resilience of the supply chain.
Collaborative Risk Mitigation:
Foster collaboration with suppliers, adopting a shared risk mitigation approach. Encourage open communication and joint problem-
solving to address potential disruptions collectively.
S W
SWOT ANALYSIS: SITUATION 2 O-1a
STRENGTHS WEAKNESSES
Established Infrastructure Outdated Technology
Experienced Workforce Communication Gaps
O T
SWOT
Analysis
OPPORTUNITIES THREATS
Integration of IoT and Automation External Disruptions
Collaboration with Technology Regulatory Changes
Providers
Continuous Process Improvement:
Implement a culture of continuous improvement within the logistics team. Regularly review and optimize processes to identify
and eliminate inefficiencies.
Collaborative Supply Chain Management:
Strengthen collaboration with suppliers, manufacturers, and distributors to create a more interconnected supply chain. Shared
information and coordinated efforts can lead to a more effective logistics network.
S W
SWOT ANALYSIS: SITUATION 3 O-1a
STRENGTHS WEAKNESSES
Ethical Brand Image Higher Production Costs
Skilled Workforce Supply Chain Complexity
SWOT
O T
Analysis
OPPORTUNITIES THREATS
P E S
PESTEL ANALYSIS
T E L
Invest in predictive analytics Embrace sustainable sourcing Ensure compliance with
and forecasting tools. practices. environmental regulations.
Anticipate shortages. Diversify raw material sources. Focus on material sourcing.
Enable proactive planning. Explore eco-friendly Develop contingency plans.
Implement effective inventory alternatives to traditional Adapt to legal changes
management. material. impacting supply chains.
Automotive manufacturing aim to mitigate supply chain disruptions caused by raw material shortages by considering
external factors and integrating strategies for enhanced resilience.
PESTEL ANALYSIS: SITUATION 2 O-1b
P E S
PESTEL ANALYSIS
T E L
Embrace advanced technologies. Integrate environmentally Stay updated on transportation
Utilize Internet of Things (IoT). friendly logistics practices. and logistics regulations.
Incorporate artificial intelligence. Optimize transportation routes Adhere to legal standards.
Employ data analytics. to reduce emissions. Ensure all logistics processes
Optimize logistics processes. Align with sustainability goals. comply with regulations.
Reduce delays. Contribute to cost efficiency. Avoid disruptions.
Logistics inefficiencies, enhancing supply chain effectiveness by aligning with external factors and addressing challenges
posed by inefficient logistics.
PESTEL ANALYSIS: SITUATION 3 O-1b
P E S
PESTEL ANALYSIS
T E L
Utilize technology solutions. Embrace sustainable and Ensure strict compliance with
Incorporate blockchain. ethical sourcing practices. labor laws and regulations.
Implement supply chain Align with environmental goals. Establish internal mechanisms.
management software. Contribute to fair labor Regularly audit and verify.
Enhance transparency and practices. adherence to legal standards.
traceability in the supply chain. Support responsible suppliers.
Balance cost efficiency, fair labor practices, and profitability through ethical decision-making, considering external factors
influencing the challenge.
FISHBONE DIAGRAM: SITUATION 1 O-1b
Effect
Miscommunication
Regulatory Obstacles Low Churning
Actively seek and onboard multiple suppliers to reduce dependency. Provide training programs to improve supply chain resilience
Adopt advanced inventory management systems for real-time tracking. awareness among the workforce.
Ensure redundancy in critical equipment and implement regular Deploy tools for assessing environmental factors.
maintenance practices. Develop flexible procurement policies.
FISHBONE DIAGRAM: SITUATION 2 O-1b
Effect
Miscommunication in
Lack of Collaboration Logistics
Compliance Issues
Utilize advanced route planning software for transportation optimization. Implement control measures to minimize errors in packaging
Implement tools to foster collaboration among logistics teams and stakeholders. and labeling.
Invest in modern vehicles and advanced tracking technologies for efficient Monitor & develop contingency plans for potential disruptions.
transportation. Ensure flexibility and adaptability.
FISHBONE DIAGRAM: SITUATION 3 O-1b
Supply Chain
Economic Factors
Dependencies
Effect
Inefficient Labour
Lack of Awareness Practices
Lack of Ethical Guidelines
Establish and communicate clear ethical guidelines. Establish a balance between short-term economic goals and long-
Ensure fair labor practices are into production processes and term ethical considerations.
decision-making. Increase visibility into the ethical practices of suppliers and
Offer training programs on ethical decision-making for employees. conduct regular audits.
AFFINITY DIAGRAM: SITUATION 1 O-1a
Ethical Suppliers
Human Rights Regular Responsibility Reports
Fair Labor Info
Network
Why are there disruptions in the supply chain from raw material suppliers?
Why are there geopolitical issues affecting the supply of raw materials?
Political instability in key regions impacting the production and transportation of raw materials.
Why is there political instability impacting the production and transportation of raw
materials?
Ongoing conflicts and regulatory changes in key geopolitical regions.
ROOT CAUSE:
Geopolitical conflicts affecting the stability of key regions.
Regulatory changes impacting the production and transportation of raw materials.
Lack of diversified sourcing strategies for raw materials.
SOLUTION:
Address Geopolitical Conflicts
Adapt to Regulatory Changes
Diversify Raw Material Sources
ROOT CAUSE ANALYSIS: SITUATION 2 O-1a
Why is there a lack of advanced technology for real-time monitoring and coordination?
Insufficient investment in technology and outdated logistics systems.
Limited awareness of the long-term benefits of technology investments and potential resistance from stakeholders.
Lack of training programs and effective communication about the advantages of modern logistics systems.
ROOT CAUSE:
Insufficient investment in advanced logistics technology.
Outdated logistics systems resistant to change.
Lack of awareness and training programs for stakeholders.
SOLUTION:
Invest in Advanced Technology
Overhaul Outdated Systems
Increase Awareness and Training
ROOT CAUSE ANALYSIS: SITUATION 3 O-1a
Why is there a challenge in balancing cost efficiency with fair labor practices?
Pressures to reduce costs and increase profitability.
Why is there a challenge in balancing cost efficiency with fair labor practices?
Global economic conditions and the need for companies to remain competitive.
Why are global economic conditions impacting the need for competitiveness?
Market uncertainties, economic downturns, and fluctuating consumer demands.
ROOT CAUSE:
Lack of awareness regarding the long-term benefits of ethical business practices.
Insufficient strategies for adapting business models to changing market conditions
Overemphasis on short-term financial goals.
SOLUTION:
Promote Ethical Business Practices
Implement Flexible Business Models:
Promote Ethical Business Practices
BRAINSTROMING: SITUATION 1 O-1b
Explore and onboard suppliers from various
regions to reduce dependency on specific
Diversification of geopolitical areas.
Suppliers Establish relationships with suppliers that
operate in stable regions less prone to
geopolitical conflicts.
Situation 1
Optimize Strengths for Resilience:
Leverage existing strengths, especially technological capabilities, to proactively address and mitigate the impact of raw material
shortages.
Strategic Stockpiling and Diversification:
Implement strategic stockpiling measures and diversify sourcing strategies to ensure a stable and resilient supply chain, reducing the
impact of raw material shortages.
Invest in Predictive Analytics:
Address weaknesses by investing in predictive analytics and contingency planning, enabling the organization to forecast and
proactively manage potential raw material shortages.
Situation 2
Leverage Technological Advancements:
Utilize strengths in technology to implement advanced tracking systems and automation, improving overall logistics efficiency.
Operational Efficiency Improvements:
Focus on operational efficiency enhancements, including route optimization and real-time monitoring, to address and mitigate delays in
the logistics process.
Invest in Employee Training:
Address weaknesses by investing in comprehensive employee training programs, ensuring staff proficiency in handling advanced
logistics systems and processes.
Situation 3
Leverage Internal Strengths:
Utilize internal strengths, such as innovation and skilled employees, to find cost-efficient solutions aligned with fair labour practices.
Collaborative Ethical Practices:
Implement collaborative initiatives with stakeholders, suppliers, and industry peers to establish and promote ethical supply chain
practices.
Mitigate Resistance to Change:
Address resistance to change by implementing effective change management strategies, emphasizing the positive impact of fair labor
practices on organizational success.
THE OPPOSABLE MINDS: ULTIMATE SOLUTION O-1b
Situation 1
Political Engagement for Advocacy:
Engage in political initiatives and advocacy to influence policies that impact raw material availability, minimizing disruptions in the
automotive manufacturing supply chain.
Strategic Stockpiling and Reserves:
Implement strategic stockpiling measures and reserves for critical raw materials, ensuring a stable and reliable supply during periods of
shortages.
Technology-driven Predictive Planning:
Adopt advanced technologies, particularly predictive analytics, to forecast and proactively plan for potential raw material shortages,
enhancing supply chain resilience.
Situation 2
Real-time Tracking Implementation:
Implement real-time tracking systems to enhance visibility and traceability in logistics, reducing delays and improving overall supply chain
effectiveness.
Optimize Transportation Routes:
Analyze and optimize transportation routes, considering factors like traffic and potential bottlenecks, to minimize delays and improve logistics
efficiency.
Collaborative Platforms for Stakeholders:
Establish collaborative platforms involving stakeholders to improve communication and coordination, fostering better logistics efficiency across the
supply chain.
Situation 3
Ethical Decision-Making Framework:
Establish a comprehensive ethical decision-making framework to guide choices, ensuring a balance between cost efficiency and fair labor
practices.
Employee Incentive Programs:
Introduce incentive programs that reward fair labor practices and ethical behaviors, aligning employee motivations with ethical navigation in
decision-making.
Collaborative Industry Standards:
Engage in collaborative initiatives with industry peers to establish and adhere to ethical standards, promoting a collective commitment to
balancing cost efficiency and fair labor practices.
FINAL SOLUTION
Situation 1
Situation 2
Situation 3