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CONTENTS
1 2 3
Be an intern at Opportunities Q&A
Resorts World™ for interns at
Sentosa Resorts World
Sentosa
4 5
Ready to Contact us
sign up?
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1. BE AN INTERN AT
RESORTS WORLD SENTOSA
3 0 0b.e.r.of
An internship at Resorts World Sentosa gives you a fantastic first-hand experience t he n um
e t ak e
in t e r n s w ar
e
of working life at Singapore’s first Integrated Resort (IR). o n e ach y
• R
esorts World Sentosa is a fun place for interns. Where else can you have
roller coasters, movie characters and thousands of marine fishes in the world’s
largest aquarium as part of your work place?
• Our structured training gives you close supervision with a dedicated
mentor to feedback on your progress throughout your internship.
• The variety of roles we have under one roof means you get to
experience first-hand a full range of jobs (in the worlds’s largest aquarium,
corporate departments, food & beverage outlets, six hotels, exciting MICE
venues, retail stores, ESPA at Resorts World Sentosa, theme park, museum and
many more).
• The Resorts World Sentosa brand is an impressive and internationally
recognised addition to your resume.
• The friendly faces of your fellow interns and some 13,000 team members
from 40 different countries, gives you the opportunity to make new friends.
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2. OPPORTUNITIES FOR INTERNS
AT RESORTS WORLD SENTOSA
We create memorable moments for our guests every day, and we’re proud to say the same goes
for our team members and interns. As an intern at Resorts World Sentosa, you’ll always be in the
thick of the action. Here’s a closer look at the kind of roles you can expect.
Entertainment services
Our interns help make our resident theatrical act
ready for its curtain call.
Intern roles:
• Ushering the audience to their seats
• Selling tickets
• Managing tour groups
• Maintenance of light and sound systems
• Roster management
• Managing stage props and costumes
• Production management
3
Central Zone Operations
Intern roles:
• Audience Development – developing educational programmes
to enhance visitors’ experience
• Operations Planning – providing back-end support to frontline
operations team
• Resort Operations & Kids Club – supporting Resort-wide events
and ensuring safety in public areas
Food & Beverages
We have more than 60 Food & Beverage (F&B) outlets.
Dining options range from fine dining in our hotels to themed
restaurants and food carts in Universal Studios Singapore.
Intern roles:
• F&B Culinary roles preparing food and drinks in our:
- Central kitchen and hotels
- Universal Studios Singapore and West Zone F&B outlets
- Pastry kitchen and Bakery
• F&B Operations roles performing table services in our outlets
M o r e ...
t h an 6 0 e t s in
F& B o ut l
or ld
R e sor t s W
S en t osa
4
Rooms Retail
Our seven hotels are designed to offer guests an unrivalled Our retail stores range from souvenir carts to high-end
range of accommodation options. boutiques. As a sales associate, interns will learn how to:
• Promote merchandise and services in-store
Intern roles:
• Front office reception desk • Assist with stock management
• Butler roles • Manage point-of-sales
• Housekeeping • Arrange window and store displays
• Rooms Training • Integrate retail with theme park attractions
Crockfords Towers (invite-only), Festive Hotel,
Genting Hotel Jurong, Hard Rock® Hotel Singapore,
Hotel Michael, Equarius Hotel™ and Beach Villas™.
7...er of
t he n umb ve
ha
ho t e l s we
5
Universal Studios Singapore™ Intern roles:
• Attractions Operations – as crew members managing
Universal Studios Singapore is the first and only Hollywood
and operating exciting rides and shows
theme park in Southeast Asia. Our interns are part of the
action, ensuring guests are safely secured in our rides, or • Entry Operations – first point of contact for guests,
helping to guide our friendly characters such as Shrek and selling tickets and tour packages as well as managing
Woody Woodpecker as they greet guests. the guest entry/exit points at the turnstiles
• Guest Services – practise customer relationship
management at service counters
• Operations Base – get the big picture of how a theme
park maintains its rosters and maintenance schedules
• Park Services – roving guest service ambassadors who
must be intimately familiar with all zones in Universal
Studios Singapore, assist with guest queries and help
maintain cleanliness of the property
• Tours & Events – lead guests on guided tours around
Universal Studios Singapore
• Training & Administration
While it’s lots of fun at Universal Studios Singapore
2 0...T.he
(it’s the most popular internship opportunity we
have) our interns work hard, standing for long hours
he c t ar e s and walking in unsheltered areas. The upside is the
n iv e r s al
s iz e o f U opportunity to build self-confidence while engaging
in g a p o r e
S t u di o s S with international visitors.
6
The Maritime Experiential Museum™
Our museum traces the maritime Silk Route from China to the Middle East.
Intern roles:
• Museum Operations – managing ticket booths and entry turnstiles
• Programme & Events – supporting school and corporate programmes
S.E.A. Aquarium™ & Adventure Cove Waterpark™
Intern roles:
• Curatorial Team (Aquarist) – a specialised role that gets you up close to our marine life
• Education & Conservation – help drive activities to inform and educate guests on
marine life
est aquarium,
S.E.A. Aquarium is the world’s larg
™
ine animals from
• Park Operations – a frontline role assisting guests in the world’s largest aquarium or in housing more than 100,000 mar
ies such as maje stic manta rays and
over 1,00 0 spec
Singapore’s biggest water theme park. over 200 sharks.
These attractions offer a unique opportunity to students from:
• Tourism and hospitality-related courses: serve as crew members at water slides
and rides, managing ticketing booths and entry turnstiles
• Bioscience and applied science diplomas: look after our marine life
• Sports diplomas: manage adventure sports and water safety
• Business management courses: manage marketing and
communications
• Facilities management courses: maintain machinery
Asia’s most amazing wa
ter park.
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ESPA at Resorts World Sentosa
The biggest luxury spa in the region, ESPA at Resorts World Sentosa,
offers guests its signature spa experience. Interns at ESPA learn the day-to-
day operations involved with running a day spa.
Interns roles:
• Reservations and reception
• Housekeeping
• Treatment room support
• Business administration
Corporate & Resort Services
Internships in our Corporate and Resort Services allow students from a wide
range of disciplines to experience working life in our Integrated Resort.
Roles for interns exist across departments such as:
• Communications
• Finance – ideal for Accountancy students
• Human Resources & Talent Development
• Innovation & Technology – ideal for IT students
• Meeting Incentives Conferences & Events (MICE) Sales
• Procurement – great for logistics management students
• Marketing
• Transport
• Facilities Management & Engineering
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3. What courses does Resort World Sentosa accept?
3. Q&A Resorts World Sentosa accepts students across all courses from Singapore
schools and institutions such as ITE Colleges, polytechnics, universities
and selected private schools.
Interns should be prepared to serve a minimum of 12 weeks to gain the
most from the training we provide.
1. What does Resorts World Sentosa
offer interns?
We offer our interns a wide range of internship choices 4. How do students apply?
and host more than 300 interns a year. No other company Applying is easy. First, speak to the internship coordinator at your school.
can offer the diversity of roles you can find here at Resorts
Once your coordinator knows you’re interested, there are two options:
World Sentosa. From customer-facing roles in our food
1. Your coordinator will send in your resume on your behalf or,
& beverage and retail outlets, hotels and theme park,
to our behind-the-scene roles in Corporate and Resort 2. Your coordinator will ask you to email your resume directly
Services. Interns may work in one role but will be given to our HR team
the opportunity to see how another business unit works
through our popular Cross-BU Experience.
5. How much are interns paid?
What other benefits do interns receive?
2. Where can I find a list of internship We pay interns an allowance of $600 per month upwards, depending
positions at Resorts World Sentosa? on your qualifications. In addition to on-the-job training, interns are
also entitled to a free staff shuttle bus service between Harbourfront
A variety of intern positions at Resorts World Sentosa are
MRT station and Resorts World Sentosa, and free meals and beverages
listed on page 3 of this guide. We tend to assign students
during shifts, as well as discounts at the Resort.
to positions directly relevant to their specific course.
For example, leisure and resort management students
are likely to work in The Maritime Experiential Museum,
S.E.A. Aquarium, Adventure Cove Waterpark or
Universal Studios Singapore.
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6. Do interns work in the Casino? 8. How can interns convert to a Casual or
No, there are no intern positions within the Casino. part-time role?
To work in the Casino, you must be licensed, making it To make the switch to a Casual or part-time role, interns can
a restricted area even for our full-time team members. apply at any of the HR touch points within the Resort, or they
We keep information on our Casino operations separate can check with their supervisors. We’re proud of the fact 40%
from our internship programme. of our interns choose to take this option.
7. What do interns wear on duty? 9. Can foreign students apply?
What you wear depends on your role. Interns working in We only host foreign students who are studying in a Ministry
attractions such as the S.E.A. Aquarium, Adventure Cove of Manpower approved Singapore school. Due to work pass
Waterpark, Universal Studios Singapore, food & beverage requirements, foreign nationals in overseas schools are unable
and retail outlets are issued uniforms which are laundered to intern at Resorts World Sentosa.
and ironed by the company, and kept in the wardrobe at
the Resort for safekeeping when not in use.
For interns in all other roles, our dress code
is office attire.
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4. READY TO SIGN UP?
a. Who can apply?
We only accept interns when the internship is part of their course requirement
and/or contributes to course credits and the student’s graduation from the course.
As training is provided, we give preference to students who can serve internships
of 12 weeks or more.
We’ve hosted students from a range of disciplines and backgrounds including:
• Arts and Performing Arts
• Liberal arts
• Sciences r a course where
If you’re enrolled fo
ntribute to course
• Engineering (IT, mechanical, electrical or clean energy) internships do not co
ing Resorts World
credits, consider join
or part-timer!
• Polytechnic and University students from business studies, marketing, Sentosa as a casual
logistics management, procurement, and sports-related courses.
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Local students
• If you’re a local student studying at a Singapore school, which is listed on the Ministry of Manpower website, you will get priority
for Resorts World Sentosa internships over those who are not listed on the website
Foreign students
• If you’re a foreign student studying at a Singapore school which is listed on the Ministry of Manpower website,
you can also apply for internships at Resorts World Sentosa
1 3 ,s0ize0of0ou.r..
ATTENTION, FOREIGN STUDENTS. DID YOU KNOW:
A Work Pass isn’t required for a foreign student who works a maximum of 16 hours a week and who is registered
the
e
as a full-time matriculated or registered student in one of the following institutions: wor kforc
• Digipen • National University of Singapore • Singapore Management University
• EDHEC Risk Institute-Asia • New York University Tisch School of • Singapore Polytechnic
• ESSEC Business School (Singapore) the Arts, Asia • Singapore University of Technology
• GIST-TUM Asia • Ngee Ann Polytechnic and Design
• INSEAD, Singapore • Republic Polytechnic • Temasek Polytechnic
• LaSalle College of the Arts • SP Jain School of Global Management • University of Chicago Graduate School
Singapore of Business in Singapore
• Nanyang Academy of Fine Arts
• SIM University • University of Nevada, Las Vegas
• Nanyang Polytechnic (Singapore)
• Singapore Institute of Technology
• Nanyang Technological University
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b. Join us at Resorts World Sentosa! d. Handy hints
If you’re someone who’s looking to get diverse work Write a Cover Letter
experience and are willing to pitch in and be part of a Take some time to write your cover letter. Give us some background –
team, doing real work and building your confidence with who are you? Why do you want to join Resorts World Sentosa?
real guests and visitors, then you’ll be a great fit and Is there a project you want to complete as part of your internship?
we‘d love to have you on board.
We read all letters to get a clear idea of what our future interns
want to do at Resorts World Sentosa. The cover letter should state
c. How to apply? your area of study, internship duration as well as start/end date.
Once you’ve spoken with the internship coordinator at your
school, just follow these three easy steps to apply. If you’re These are some areas we will look at when picking internship
accepted, you’ll be clocking in for your first shift in no time! candidates:
• Candidate’s course of study
• Step 1: Update your resume. Include a cover letter stating • The student’s learning objectives during the internship
part-time work experience (if any) and the places in
Resorts World Sentosa you would like to intern at • The competencies and skills the candidate needs to acquire
• Nature of candidate’s projects / assignments
• Step 2: Send your resume to the Internship Coordinator
in your school • Attitude shown by the candidate
• Prior work experience / CCA / volunteer work
• Step 3: If you’re accepted, keep in touch with your
Internship Coordinator and attend any pre-internship
talks arranged
2 0 1e o0pened
t h e ye ar w
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Prepare for the Interview
Interviews might sound daunting especially if you
haven’t done many. The more you prepare, the more
comfortable you’ll feel on the day of the interview.
If you have a proposal for a project to undertake
during your internship, share your ideas with the
interviewers so we can match your area of study with
a supervisor who can guide and help you to achieve
the best possible result.
Keep in touch
Regardless of whether you secure an internship with
us, we contact all candidates we interview to let them
know if they have been successful or not. If you don’t
find out immediately, hang in there because we will
definitely be in touch.
I’ve been accepted. What next?
6. 5 9
Congratulations! After we accept a candidate,
b i l l i o nol.la.r.s
we’ll arrange for the Letter of Acceptance (LOA) to
be signed. This letter spells out the working hours,
ed
monthly allowance, first day, reporting time and duties S in g a p o r r ts
uild R e so
and responsibilities. If you have any questions at this spen t t o b en t osa
stage, you can check with your Internship Coordinator. Wo r l d S
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5. CONTACT US NOW
The first person to talk to is the Internship Coordinator in your school. Your coordinator will then contact us – or, if you prefer,
you can contact us directly. Make sure you have your course name, area of study, internship duration, start/end date and the name
of your Internship Coordinator at hand.
Contact Resorts World Sentosa Human Resources now at internships@rwsentosa.com
For more information visit http://www.rwsentosa.com/language/en-US/Homepage/Careers/Internships
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DID YOU KNOW?
• We’re owned by the Genting Group - one of Asia’s best-managed companies with a global presence and strong financial portfolio
• The Resorts World Sentosa Internship programme has hosted more than 1,500 students since 2010
• Our S.E.A. Aquarium™ is the world’s largest aquarium 2 ... S e n t o s a
or ld
• Our Universal Studios Singapore rides are maintained by our team of engineers at Pandan Gardens R e s o r t s W m a in i s l an d
t e
h
o f f ice s on g C entre
- G e n t in nd
• Our vision: be the brand leader in Integrated Resort destinations worldwide
t T a n jo n g P ag ar a o p
a sh
n g in e e r in g w o r k
• Our Mission: We come to work every day to provide the most memorable guest experience o ur e n G ar de n
s
in P an da
with innovative and differentiated products and services
• We value:
• Kampung Spirit
• Trust, integrity, and mutual respect
• People who are warm & caring,
always looking out for one another
• A fun and happy environment
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CORE PRINCIPLES STATEMENT
As a responsible Company, we act with integrity in all that we do. We comply
with the laws and regulations and our Company codes and policies, and are
committed to always doing our best for our guests and our Company.
We value our diversity and the contributions of all team members.
Together, we grow, strive and create memorable moments for our guests
and our team.
The information you’ve just read is current as of Aug 2018.
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