Scribd
Upload
32 views1 page

DVR 2.0

1) This document is a dealer visit report from Lloyd that includes information about defective products, customer complaints, and a dealer satisfaction survey. 2) There are 10 customer complaints recorded with details like call number, customer/stock name, model number, and serial number. 3) The dealer certified that no other service/stock issues are pending and provided feedback on Lloyd's customer complaint resolution, stock set resolution, visit frequency, and overall service via a satisfaction index.

Uploaded by

manoj kushwaha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
32 views1 page

DVR 2.0

1) This document is a dealer visit report from Lloyd that includes information about defective products, customer complaints, and a dealer satisfaction survey. 2) There are 10 customer complaints recorded with details like call number, customer/stock name, model number, and serial number. 3) The dealer certified that no other service/stock issues are pending and provided feedback on Lloyd's customer complaint resolution, stock set resolution, visit frequency, and overall service via a satisfaction index.

Uploaded by

manoj kushwaha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Dealer Visit Report – Lloyd Date of visit:

Name & Address of Dealer


DIST MFR/RR DEALER SHOPEE

Trade Defective:
<30 30~90 90~180 Before
Product >180 Days
Days Days Days 2020
LED

AC

REF/CF

WM/DW

Category Owner/ Manager Product LED AC REF/CF WM/DW Total


Name
Mobile No.
Customer Complaints
Email ID

Complaint Details (Please fill in all the details in the attached Sheet) Set Call No./Serial No. is mandatory
Customer
Sr. No. Call No / Stock Model No Serial No Remarks
1

10

I, on behalf of_M/S certify that other than above no service/stock issues are pending
with Lloyd.
Dealer Satisfaction Index
1 Speed of Customer Complaint Resolution Excellent Good To be Improved

2 Stock Set Resolution Excellent Good To be Improved

3 Visit Frequency by Service Managers Excellent Good To be Improved

4 Lloyd Overall service Score Excellent Good To be Improved

Remarks if any (on Lloyd Service)

Dealer Name & Stamp: RSH/BSH/ASH - Name&


Sign Sign

You might also like