Guest
Services
During
Stay your
WHO TO CALL
Usefull number you may need during your stay
EMERGENCY (LOCAL SERVICE) 911
Front Desk 0
Reservation
Our
Facilities
Gymym
Monday – Sunday,
From 11.00 A.M to 10.00 P.M.
The Healft Club features equipment as well as spinning and on-site personel trainer, with a sauna steam room,
and locker, you have everything needed to keep up with your exercise routine during your stay.
Location: Level 4
Please dial 1417 for information
Restaurant
The first floor of the hotel are the Restaurant offering personalised service along with many added benefits
including complimentary breakfast and enjoys social area.
Location: 1st Floor
Please dial 2200 for information
Restaurant
The first floor of the hotel are the Restaurant offering personalised service along with many added benefits
including complimentary breakfast and enjoys social area.
Open from 08:00 a.m. to 10:00 p.m., daily
Location: Lobby
Please dial 2200 for information
Telephone
& Internet
ROOM TO ROOM
Please dial the room number by putting 4 in front. In rooms of Floor 10, dial the room number directly.
INTERNET ACCESS
This should be used to be connected in Rooms, Events and Public Areas.
Please follow the next steps:
1. If you would like to connect using Wifi:
• Active WIFI on your device (mobile, ipad, Tablet, laptop).You should use one of these networks:hilton
honors-Level 1-10, Public Areas hilton honors meeting - Floor B. Events Areas
2. If you would like to connect by cable direct:
• Connect ethernet cable in network port on the wall or over the desk level. If you don't have any ethernet
cable, please ask for one to our Operators (call to Ol)
3. Then your default navigator should be open on your device (Internet Explorer, Safari, Google Chrome,
Firefox, etc) and a screen asking for a password should appears.
• If you don't have a password, please ask for one to our Operator (call to O)
• If login screen didn't appears please call to GuestTek-1800 000405, and them will help you to connect.
Other
Services
AIRLINES
Reservations and flight confirmations can be made through our Concierge located at the lobby. You may also
visit the airline counters at Galeria Colón shopping arcade.
MEDICAL ASSISTANCE
For assistance in finding medical care 24/7, please call the Concierge or Operator at O.This may apply for
additional charges.
CHECK-IN AND CHECK-OUT
Check-in time: 200pm
Check-out time: Noon
Please dial 2171 or 2172 for information.
ELECTRIC CURRENT
110 volts regulate the electric current at the hotel. There is also a high capacity generator in case of power
loss.
PARKING
Complimentary parking is available for Guests on the lower level of the hotel and at the covered parking area
behind it.For more information, please call the Concierge at 2177.
HOUSEKEEPING
Our Housekeeping Department is pleased to provide you with any special request that will make your stay
more enjoyable as well as additional linens or toiletries.Please dial 3041-3133 for information.
Also, dental, knitting, vanity and shaving kits, are available upon request, at no-cost
CRIBS AND ROLLAWAYS
For cribs or rollaways, please contact the Front Desk at 2173 and they will provide one for a fee, upon
availability.
LOST AND FOUND
Did you lose something?Contact us and we will help you look for it. Please dial 3133.
LAUNDRY SERVICE
Place your clothes in the laundry bag, fill out and sign the form placed in your room closet.
Ask about our express service at 3135.
SHUTTLE BUS
Complimentary shuttle service is available to and from the airport, under request
Please contact the Concierge at 2177 for schedules
PRIVATE FIRST CLASS TRANSPORTATION
Hire a first class vehicle with a professional driver for the safest option at the best price (capacity up to four
people)
Please dial 2177 or 2178 for information
YOUR SAFETY IS OUR MAIN CONCERN
At Hilton Colon Guayaquil, our number one priority is the welfare of our Guests during their stay.
SECURITY TEAM
To ensure Guests' safety throughout their stay, a fully trained Security team is on hand 24 hours, 7 days a
week
SAFE DEPOSIT BOXES
Available in all guest rooms Additionally, we offer complimentary use of safe deposit boxes 24/7.
ON DUTY MANAGER
For your safety and security, an On Duty Manager (for nights,holidays and weekends) is available to address
any concern you may have.
SECURITY SYSTEM
For your safety, a state-of-the-art fire security system has been implemented in all hotel areas.
EMERGENCY EXITS
There are emergency exits located on every floor. Please check on the back of your room door for more
information
PROCEDURES IN CASE OF EMERGENCIES
In case of emergency, our security devices and the brigades will indicate that the evacuation is taking place.
Go to the meeting points located at the front of the hotel (parking lots). On the inside of the door of each of
the rooms you will find the emergency map location and the evacuation routes, follow the evacuation process
by taking the emergency stairs at the end of each wing of the building.The routes are clearly identified with
illuminated signs (exit).
