+-------------------------+--------------------------+------------------------+------------------------

+----------------------+
| Customer | Call Center Agent | Callmind | Five9 | Localclient
|
+-------------------------+--------------------------+------------------------+------------------------
+----------------------+
| [User requests | | | | |
| onboarding] | | | | |
| | | | | | |
| | [1. Request| | | | |
| | account | | | | |
| | creation] | | | | |
| | ---------->| | | | |
| | | | | | |
| | | | | | |
| | | [Initiate Call to | | | |
| | | Customer] | | | |
| | | ---------->| | | | |
| | | | | | | |
| | | | [Connect to| | | |
| | | | Five9] | | | |
| | | | --------->| | | |
| | | | | | | |
| | | | | [Integrated with | | |
| | | | | Callmine] | | |
| | | | | -------------------->| | |
| | | | | | | |
| | | | | | [Access | |
| | | | | | App-atl.five9.com] | |
| | | | | | -------------------->| |
| | | | | | | |
| | | | | | | [View Current Call |
| | | | | | | Information] |
| | | | | | | -------------------->|
| | | | | | | |
| | | | | | | [Add to DC Contact |
| | | | | | | Recon] |
| | | | | | | -------------------->|
| | | | | | | |
| | | | | | | [Display Customer |
| | | | | | | Details] |
| | | | | | | -------------------->|
| | | | | | | |
| | | | | | | [Handle Parked Calls]|
| | | | | | | -------------------->|
| | |