1
Chapter I
THE PROBLEM AND ITS BACKGROUND
Introduction
The field of information systems is constantly shifting and evolving. As
a result, to remain competitive, individuals in any industry must understand the
fundamental concepts and principles involved (Basit, 2023).
Information systems refer to the tools organizations use to collect,
manage, and analyze data. This data informs decision-making to increase
efficiency and profitability (Straus, 2922).
Moreover, according to Jones (2021), information systems are central to
data processing and can significantly impact profitability. The goal of an
information system is to convert data into knowledge that can be used to make
decisions. The information must have quality-ensuring characteristics to add
value to a business and decision-makers.
One of the products of information systems is the E-Government
projects which are inextricably linked to a variety of political reforms and
organizational changes aimed at enacting, supporting, and driving a profound
transformation in the organization of the public sector (Cordella & Iannacci,
2010).
2
Furthermore, Mensah (2022) claimed that electronic government (e-
government) is the use of appropriate information and communication
technologies (ICTs) in government public administration systems to improve
service delivery and access, as well as interaction between government agencies
and citizens.
This is supported by Adenekan, et al. (2019) that information systems
can be a powerful tool in an ever-changing organizational structure. To use it
effectively, governments should improve the organizational environment,
consider the role of professional staff, remove legal obstacles, and be realistic
about cultural, historical, economic, and political constraints.
Brussel, 2011; Zenebe Beyene and Abdissa Ze-rai, 2014) (Ali M. Al-
Khouri, 2011) as cited by Nycz & Pólkowski, (2015), countries with effective
ICT programs can reduce corruption, promote good governance, and alleviate
some forms of social exclusion. Many public institutions have implemented so-
called e-government programs that incorporate ICT and use it to transform
various aspects of their operations, resulting in a more accessible, transparent,
effective, and accountable government.
In the study of Bousdekis & Kardaras (2020), digital transformation in
the public sector entails new ways of collaborating with stakeholders,
developing new service delivery frameworks, and establishing new types of
3
relationships. However, aside from consultancy reports, there is little systematic
empirical evidence about how public administrations define digital
transformation in their day-to-day practices, how they approach digital
transformation projects, and what the expected outcomes are. Furthermore,
previous research has focused on central government; digital transformation in
local governments is an underexplored area. However, municipalities have daily
direct contact with citizens, whereas the adoption of digital technologies is
slow.
Pittaway & Montazemi, (2020) also asserted that local governments are
well-positioned to integrate government, private, and citizen data to provide
valuable new digitally enabled public services. However, progress toward
achieving the benefits has stalled in many cases. This is due to leaders' lack of
expertise in leading the implementation and enactment of integrated enterprise
systems to improve public service delivery processes, as part of a journey
known as 'digital transformation'. If digital transformations are to proceed, we
need more nuanced empirical elaboration of the know-how that managers
require.
In the Philippines, the Local Government Units (LGUs) in the
Philippines are being encouraged to use digital technologies to improve their
frontline services and generate more revenue as part of the New Economy in the
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post-pandemic era. Finance Secretary Carlos Dominguez III has urged local
executives to work with the national government to prepare for the transfer of
additional devolved functions, services, and facilities beginning in 2022. The
Mandanas doctrine of the Supreme Court requires that LGUs' IRA share be
calculated using all national taxes, including those collected by the Bureau of
Customs. This increased revenue coverage will assist LGUs in strengthening
their local economies in the New Economy (Dharmaraj, 2020).
Furthermore, in 1993, Executive Order (EO) 135 was enacted to
establish a well-coordinated statistical system at the local level in the
Philippines. The EO aimed to harmonize official statistics at the municipal level
with national statistics and be responsive to planning and monitoring
requirements at the local level. The Local Government Code (LGC) was ratified
on October 10, 1991, and the EO ensures that basic services are delivered at the
provincial, municipal, and village levels. The LGC gives Local Government
Units (LGUs) the power and responsibilities to implement their development
plans, program objectives, and priorities. The EO stipulates that local-level
statistics, the by-products of administrative reporting systems, should be
continued by LGUs. To consolidate data, all LGUs are encouraged to establish
their databases.
5
The Community-Based Monitoring System (CBMS) is a monitoring tool
to diagnose poverty at the local level and localize the Millennium Development
Goals (MDGs), which run from 1990 to 2015. The key challenges for CBMS
include sustainability and expansion of its coverage. One academe initiative to
help in these endeavors is the Barangay Management Information System
(BMIS), which is a data-banking system on social, economic, ecological,
sanitation, agriculture, health, and nutrition designed for municipal and
barangay government units. At present, BMIS is adopted by 1,034 barangays in
34 municipalities. De Castro, C. A., & De Castro, E. G. (2022).
In Ganao, Dupax del Sur, Nueva Vizcaya, there is still no website of its
barangay from which the community can have access to information on what is
happening in the barangay.
This study aims to improve residents' access to essential information,
foster a sense of connectedness, and provide visitors with insights into the
community. By achieving these goals, we hope to contribute to the overall
development and well-being of Barangay Ganao through improved
communication and information accessibility.
Statement of the Problem
This study aims to develop a Management Information System for
Barangay Ganao, Dupax del Sur, Nueva Vizcaya.
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Specifically, this study sought to answer the following specific question:
1. What are the data that should be included in the information system of
Barangay Ganao?
2. What is the respondents’ level of evaluation on the acceptability of the
developed information system in terms of its accessibility, originality,
transparency, and integrity?
Significance of the Study
The result of the research would be beneficial to the following:
Computer Technology Students. The findings of this study will provide
students with practical experience in web development, improve technical
skills, foster teamwork, and allow them to contribute to their local community
by developing a platform that promotes agricultural activities, market
information, and local produce. This real-world project will also help them
improve their problem-solving skills and prepare them for future opportunities
in the technology industry.
Barangay Officials. The findings of this study will allow the Barangay
Official of Ganao to easily navigate websites for information such as
announcements, updates, ordinances, and so on. This will also eliminate tons of
paper that they currently keep and allow the system to store it in a way that is
easily accessible.
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Barangay Residents. The result of this study will help them to easily
access the information about their barangay.
Tourist. This study serves as a source of information and a gateway to
exploring a destination for the visitors. It can provide details about local
attractions, accommodations, activities, and events in the barangay.
Future Researchers. This study could serve as a reference in searching
for related topics and information it could give additional knowledge needed in
developing and improving similar studies. Future researchers could also analyze
the collected data to identify patterns, optimize processes, and propose
innovations for the region's sustainable agricultural practices.
Scope and Limitation of the Study
The development and evaluation of the Barangay Information System
(BIS) for Barangay Ganao serve several crucial purposes. Firstly, it aims to
enhance overall operational efficiency by streamlining data collection, storage,
and retrieval processes. This, in turn, facilitates informed decision-making.
The system was designed for Barangay Ganao, Dupax del Sur. It was
limited only to all residents of Barangay Ganao. The study covers only the
history, barangay officials, locations, area, ethnic groups, logo system, awards,
population, education, finances, policies/ordinances, and possible tourist
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destinations will also be shown. In addition, the system can count the number of
populations per purok.
Additionally, the system shows the population of the barangay to be
viewed on a municipal webpage to monitor the decrease and increase of
household per purok, commodities, and population for an immediate solution,
and using the barangay coordinates which is to be managed by the administrator
and the commodities and populations for an immediate solution.
Operational Definition of Terms
Accessibility. It is the design of products, devices, services, or
environments so that as many people as possible, including those with
disabilities, can use them (Mills, 2023). In this study, it refers to the
______________ which is measured by a 5-item Likert Scale questionnaire.
Confidentiality. This refers to the protection of data from unauthorized
access and disclosure, including methods for safeguarding personal privacy and
proprietary information (NIST, n.d.) In this study, it refers to the
______________which is measured by a 5-item Likert Scale questionnaire.
Information System. An information system (IS) is a network of
interconnected components that collect, store, process and transmit data and
digital information. At its core, it is a collection of hardware, software, data,
people, and processes that collaborate to convert raw data into usable
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information. An IS can help businesses achieve a variety of goals, such as better
customer service or increased efficiency (TechTarget Contributor, n.d.). In this
study, it refers to the computerized system developed to collect, process, store,
and disseminate information relevant to Barangay Ganao.
Integrity. This refers to that digital information is not corrupted and can
only be accessed or modified by those who are authorized to do so. Data
integrity refers to data that remains complete, accurate, consistent, and safe
throughout its entire lifecycle (Bigelow, nd.). In this study, it refers to the
________________ which is measured by a 5-item Likert Scale questionnaire.
Originality. It refers to the process of creating new work. It can be
distinguished from reproductions and derivative works (Farid, 2015). In this
study, it refers to the ______________ which is measured by a 5-item Likert
Scale questionnaire.
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Chapter II
REVIEW OF RELATED LITERATURE AND STUDY
This chapter includes some important terms that were used in the study
and some related literature, studies, and other significant materials that are
written in foreign and local languages and that can be relevant and can provide
a foundation for the study. It focuses on several aspects that will help in the
development of this study. The study is generally concentrating on the
feasibility of creating an information system for Barangay Ganao.
Related Literature
Creation of e-government websites
The e-Gov field (also known as Electronic Government, Digital
Government, Electronic Governance, and other variations) emerged in the late
1990s. Since then, it has prompted several scientific conferences and journals,
to use the internet and information technology to deliver government
information and services electronically. It provides convenience, improved
accuracy, and lowers government costs by requiring minimal interaction with
government employees and making services available 24/7 (National
Academies of Sciences, Engineering, and Medicine, 2007).
Government websites serve as an effective tool for increasing
information delivery, user interaction, and the availability of government
11
services, which are the most visible aspects of citizens' involvement in public
management (Neves & Silva, 2021).
Here are some of the Philippine Local Government websites that give an
insight into the foundation of this research:
Photo 1 (Courtesy of https://member.sss.gov.ph/members/)
The feature of the Social Security System of which USER ID and the
Password were also gave an idea to the researchers. According to AgarwaL
(2020 ), username and password authentication is an essential technique for
confirming user identity, safeguarding private data, and preserving the good
name of businesses. It gives every user a distinct identity, allowing for
customized access without compromising security. However reuse, phishing,
and using weak passwords can make it less effective. Use best practices, such as
frequent user monitoring and strong password requirements, to improve
security.
12
Photo 2 (Courtesy of
https://onlineservices.dmw.gov.ph/OnlineServices/POEAOnline.aspx)
The researchers' idea for their project's navigation website came from a
feature of the Department of Migrant Workers. For a website to convey the
significance and applicability of its pages, content, and information, website
navigation is essential. It significantly affects user experience, sales, and SEO
rankings while assisting users in finding the content they want. A well-
organized navigation system improves user experience, lengthens visits, boosts
the likelihood of making a sale, and elevates the website's overall design.
13
Additionally, it influences traffic, SEO ranking, conversions, and sales, all of
which are factors in the website's success.GeeksforGeeks. (n.d.).
Related Studies
International studies were presented to strengthen the foundation of this
study.
Bringula, et al., (2022) put forth a framework for the advancement of
barangay-level public services. An online system known as e-barangay was
created using this framework. Both subjective and objective metrics were used
to assess the usability of e-barangay. Any system designed to be developed at
the barangay level, according to the framework, should be able to process
complaints, receive requests for documents, send suggestions, and distribute
notifications and announcements. Residents gave the software positive ratings
based on its subjective metrics. The objective measurements also demonstrate
that all tasks can be finished quickly and perfectly. This meant that the program
satisfied user needs and that its essential features could help other communities'
services. Ultimately, several indicators are required to fully understand the
nuances of usability of community-level systems.
According to Chang & Almaghalsah (2020), eGovernment initiatives
offer governments a great chance to provide the public with faster and better
services in the era of information and communications technology. However, a
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few key factors, primarily the usability of websites, will determine whether
these projects succeed or fail in achieving their intended objectives. The
purpose of their study is to assess the usability of Taiwan's current e-
government websites. The findings show that the target e-government websites
have several usability issues. These results can assist designers in determining
the usability requirements of users and focus their attention on creating even
more user-friendly e-government websites.
Moreover, Lee, et al (2023) in which research demonstrate that the
relationship between the evaluation of e-government websites and the intention
to use them is mediated by warmth and competence judgment, respectively.
This implies that, from the viewpoint of the citizens, the government agency is
not only perceived as a service provider but also as a social entity that embodies
warmth and competence. Policymakers can strategically improve citizens'
perceptions of and relationships with the government for the best long-term
functioning of a nation by paying attention to the aspects of website evaluation
related to the social dimensions.
This is similar to the study of Mensah, et al. (2021) who developed and
validated an e-government adoption recommendation model (EGARM) to
investigate the factors influencing citizens' adoption of e-government services
through the open government/data concept. Smart PLS-SEM was utilized for
15
data analysis. The findings indicate a positive correlation between citizens'
intentions to advocate for the adoption of e-government services and their
intention to use e-government websites. The intention to use e-government
services was significantly predicted by the internet and government trust. The
quality of the information was important in predicting the intention to use, but
not in predicting the citizen's level of trust in the government. Additionally,
trust in government was significantly predicted by both accountability and
information accessibility, but not by intention to use.
On the other hand, Elisa (2020) used a variety of tools to assess the web
security, usability, and accessibility of 79 Tanzanian e-government websites.
With 100% of the websites having broken links and loading times longer than
five seconds, the results demonstrate a high number of issues. Every one of the
79 websites violates WCAG 1.0 and has accessibility issues. 50.6% of web
security vulnerabilities were found to be high-severity, and 51.6% of them
(denial of service or cross-site request forgery) were found to be medium-
severity. The study offers suggestions for addressing these vulnerabilities to
enhance Tanzanian public institutions' online security, usability, and
accessibility.
In the Philippines, Villones’ (2021) study was to improve record
retrieval in the barangay by developing a Barangay Constituents Information
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and Services Management System. Because of the software's secure handling of
barangay records, user-friendly interface, and effective service delivery, IT
experts gave it a Very High rating. It was determined that the software sped up
transactions and was dependable and effective. To increase operational
effectiveness and speed up transactions, the study suggests that Barangay Zone
4-A takes into consideration the system. The software might be used by other
nearby barangays, so it's important to offer training to guarantee correct use. To
improve its efficiency, security, and functionality, the barangay should keep
updating its design data.
A similar study was conducted by Carpio (2020). The goal of the study
was to create a Barangay Constituents Information and Services Management
System to enhance the barangay's ability to retrieve records. Because of the
software's secure handling of barangay records, user-friendly interface, and
effective service delivery, IT experts gave it a Very High rating. Residents can
register, submit requests, and file complaints online with the E-Barangay, a
web-based management system. With the help of the system, the barangay
chairman can view and respond to complaints, approve requests, and create
reports. The secretary of the barangay can receive and record residents'
registries, requests, and complaints. Notifications about the status of requests,
complaints, or local announcements are also sent by SMS by the system. After
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minor errors were fixed with prototype refinement, the system's performance
was determined to be fully functional and usable.
Additionally, Olipas (n.d.) aimed to create a web-based Barangay
Information and Record Management System using SMS for easier distribution
of announcements. The development process involved following the
development life cycle stages, using data gathering techniques like interviews
and reviews, and using software design tools like Data Flow Diagrams and
Structured Query Language. The system transformed the manual process of
recording, accessing, updating, removing, storing, and transmitting files and
records, demonstrating the importance of following these stages for effective
and efficient IT solutions. The system also highlighted the importance of using
Hypertext Pre-processor and Structured Query Language in IT system
development.
Lastly, Gallera & Salvador (2023) evaluated a digital information system
designed for local barangays, focusing on its effectiveness, usability, and
impact on transparency, accountability, and communication. The system aims
to provide an online platform for efficient management and access to
information on local governance, public services, and community engagement.
The system's effectiveness is determined by usability, functionality, and
maintainability. A minimum rating of 4 out of 5 ensures an intuitive interface,
18
enabling efficient and accurate service delivery. A rating of 4 out of 5 ensures
the system can store and retrieve information effectively, with adequate security
measures in place. A rating of 3 out of 5 ensures easy maintenance and updates.
The findings support evidence-based decision-making and continuous
improvement of digital information systems for local barangays.
Synthesis
This chapter's various literary works are connected to the current study
Bringula, et al., (2022) study put forth a framework for the advancement
of barangay-level public services; Chang & Almaghalsah (2020) assessed the
usability of Taiwan's current e-government websites; Lee, et al (2023) studied
the relationship between the evaluation of e-government websites and the
intention to use them is mediated by warmth and competence judgment,
respectively; Mensah, et al (2021) developed and validated an e-government
adoption recommendation model (EGARM) to investigate the factors
influencing citizens' adoption of e-government services through the open
government/data concept, and Elisa (2020) used a variety of tools to assess the
web security, usability, and accessibility of 79 Tanzanian e-government
websites.
However, this study is different from another study.
19
Villones' (2021) study was to improve record retrieval in the barangay
by developing a Barangay Constituents Information and Services Management
System. In this research, it will focus on the dissemination of information to the
community of Barangay Ganao; Carpio’s (2020) study was to create a Barangay
Constituents Information and Services Management System to enhance the
barangay's ability to retrieve records. However, this study was focused on
giving information to its constituents; Olipas's (n.d.) study aimed to create a
web-based Barangay Information and Record Management System using SMS
for easier distribution of announcements. This study will not use SMS to
disseminate information. And Gallera, & Salvador (2023) study evaluates a
digital information system designed for local barangays, focusing on its
effectiveness, usability, and impact on transparency, accountability, and
communication. In this study, it used originality, integrity, accessibility, and
confidentiality.
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Chapter III
RESEARCH METHODOLOGY AND DEVELOPMENT OF THE
STUDY
Research Design
The researchers made use of the quantitative approach to obtain the data
needed. Quantitative research encompasses the entire range. All types of
measurements are verified, calculated, and analyzed using similar criteria.
Roger (2015).
It also used the developmental research design. According to Richey &
Klein (2005), the development research design is "the systematic study of
design, development and evaluation processes to establish an empirical basis for
the creation of instructional models".
These research designs were appropriate for use in this study because the
goal is to develop a management information system for Ganao, Dupax del Sur,
Nueva Vizcaya based on the evaluation of the respondents.
Research Environment
This research was conducted at Ganao, Dupax del Sur province of Nueva
Vizcaya in the Cagayan Valley region, northeast of Luzon.
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Ganao, formerly known as Lingad, is a barangay in the Nueva Vizcaya
province's Dupax Del Sur municipality. 1,226 people were living there as of the
2020 Census. This was equivalent to 5.78% of Dupax Del Sur's total population
(PhilAtlas, 2020).
Map of Barangay Ganao, Dupax del Sur, Nueva Vizcaya
(Photo Courtesy of https://www.google.com/maps/place/Ganao+(Lingad),
+Dupax+Del+Sur,+Nueva+Vizcaya,+Philippines/
@16.1421865,121.1140159,12z/data=!3m1!4b1!4m6!3m5!
1s0x3390f3948ea9ce4f:0xc770da03d3d9e4f7!8m2!3d16.1652397!
4d121.1882189!16s%2Fg%2F11gbfcpl_5?entry=ttu)
Respondents of the Study
The respondents of this study were the Barangay officials, Barangay
residents, SK officials, and faculty staff of Nueva Vizcaya State University-
Bambang Campus. A purposive sampling method was employed to select
participants who possess knowledge and experience in using the current system.
22
The sample size was determined based on the saturation point, where data
redundancy is achieved and new information is no longer obtained
Table 1. Frequency and Percentage Distribution of the Respondents
Population Number of respondents Percentage
Barangay Officials 10 22%
SK Officials 10 22%
Barangay Residents 20 43%
Faculty Staff 6 13%
Total 46 100%
The table shows that there are a total of 46 respondents, with barangay
residents comprising 20 or 43%, followed by barangay officials and SK
officials with 10 or 22% respondents and faculty staff (6 or 13%).
Research Instrument
The research instruments used in the research study are questionnaires
and checklists to gather the needed data. A systematically prepared form with a
set of questions designed to get and produce responses from the respondents'
structured survey form will use a Likert Scale prepared by the researchers
containing 5 Likert terms. The items are inside a table, each column has a
corresponding scale (Strongly agree, Agree, Moderately Agree, Not So Much
23
Acceptable, and Strongly disagree) in which respondents choose their responses
by checking tick marks.
Table 2
Numerical Range Scale Qualitative Level of Description
Acceptability Description
5 4.20-5.00 Strongly Agree Highly Acceptable
4 3.40-4.19 Agree Acceptable
3 2.60-3.39 Moderately Agree Moderately Acceptable
2 1.80-2.59 Disagree Not so much acceptable
1 1.00-1.79 Strongly Disagree Not Acceptable
Development Procedure
Figure 1. Development Flow of the Project
The researchers used the process presented in Figure 1. in developing the
proposed project. It consists of our stages: Evaluation Stage, Developmental
Stage, Designing Stage, and Implementation Stage.
24
Planning Stage. It is the stage of thinking, discussing, planning, and
organizing what is needed to achieve the desired outcome. It entailed designing
and developing a plan. At this stage, the project blueprint was created. The
researchers planned the overall design of the website.
Developing Stage. The process involved developing, making, and
creating a website for Barangay Ganao. Trial and error, brainstorming, making
codes, and designing the logos and pictures were done in this stage.
Evaluating Stage. In this stage, the Barangay Information System (BIS)
for Ganao Dupax del Sur is evaluated for functionality, usability, alignment
with organizational goals, data accuracy, security measures, and user feedback.
Revising Stage. Revising the system's design functionality and overall
performance entails conducting a thorough review of the developed system,
addressing any identified issues, and incorporating feedback from users or
stakeholders.
Statistical Treatment
After administering the evaluation questionnaire, data were tallied and
treated by employing the statistical below.
Mean. This was used to determine the level of acceptability of the
developed and evaluated Barangay information system of Ganao, Dupax del
Sur.
25
Project Designs
Supplies and Materials
The supplies and materials needed in developing the project with the
corresponding quantity, unit, name description, and cost.
Table 3. Bills of Materials
Quantity Unit Name and Unit Cost Total Cost
Description
1 Flash Drive USB drive P500.00 P500.00
1 PC Laptop P23,999.00 P23,999.00
1 Bottle Ink (blank) P200.00 P200.00
1 Rim Coupon Bond P140.00 P140.00
Total: P24,839.00
Tools and their Uses
Tools/Software
During the Software Development of the study, the researchers used the
following:
Software
Table 4. Tools and their uses
TOOLS /SOFTWARE USES
1.HTML (Hypertext Markup Use for structuring the content of the web
Language) pages.
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2. CSS (Cascading Style Sheets) Used for styling and layout.
3. Web Browsers Like Chrome, Used for testing and previewing
Firefox
Equipment
The researchers used the following equipment to develop the proposed
system.
Table 5. Equipment and their uses
EQUIPMENT USES
1. Computer This machine is used to develop the
system.
2. Flash Drive It is used to back up all documents.
Construction Procedure
It indicates here the website of Barangay Ganao Dupax del Sur Nueva Vizcaya.
TO BE COMPLETED
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Cost of Production
Total price of Barangay Management Information System of Ganao
Dupax del Sur Nueva Vizcaya.
Table 5. Cost of Production Area
Item Cost
PC/Laptop 0
Printing 1000.00
Mobile Load 500.00
Total 1500.00
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Agarwal, S. (2020, November 9). Best practices for username and password
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Directions: Please put a (/) check mark on the corresponding column where you
feel best describes the “DEVELOPMENT INFORMATION SYSTEM OF
BARANGAY GANAO DUPAX DEL SUR NUEVA VIZCAYA”
Name:(Optional) _____________________________________________
Barangay Official Barangay Resident Faculty Staff
5- Highly Acceptable
4- Acceptable
3- Moderately Acceptable
2- Not so much Acceptable
1- Not Acceptable
1. Originality 4 3 2 1
1.1 The management information system layout
and design contribute positively to a user-
friendly experience.
1.2 Navigating through the management
information system pages is intuitive and
straightforward.
32
1.3 The content of the management information
system is presented in a clear and organized
manner.
1.4 The management information system
effectively communicates its purpose and main
features.
1.5 The management information system
provides a satisfying and seamless user
experience.
2. Accessibility 4 3 2 1
2.1 Do you agree that the management
information system effectively implements
accessibility features for users with diverse
needs.
2.2 In your experience, does the management
information system adequately address the
needs of individuals with visual impairments.
2.3 Would you say the management information
system provides seamless navigation for users
who rely on screen readers.
2.4 Do you agree that the management
information system appropriately caters to users
with motor or dexterity impairments for ease of
interaction.
2.5 In your opinion, does the management
information system align with established
accessibility guidelines and standards.
3. Integrity 4 3 2 1
3.1 Do you believe the management information
33
system content is presented accurately and
truthfully.
3.2 Do you think the management information
system provides transparent information about
its sources and references.
3.3 Is the management information system use
of data and user information in line with your
expectations for online privacy and integrity.
3.4 Do you trust the management information
system to handle sensitive topics or
controversial issues with a fair and unbiased
approach.
3.5 In your opinion, does the management
information system take appropriate measures to
combat misinformation and maintain content
integrity.
4. Confidentiality 4 3 2 1
4.1 The management information system clearly
outlines its privacy policy, detailing how user
information is handled.
4.2. The management information system
requires user consent before collecting or
processing any personal information.
4.3. The management information system
provides secure connections (HTTPS) to protect
user data during transmission.
4.4. The management information system has
mechanisms in place to safeguard sensitive user
information, such as encryption and access
controls.
4.5 The management information system
regularly updates and communicates its
confidentiality practices to users, ensuring
transparency about any changes in data handling
34
policies?