Assessment Report.
Ceebros Hotels Pvt. Ltd.
The Raintree Hotel
Report Author Abhilash Raghavan
Page 1 of 9
Visit Start Date 04/10/2013
Assessment Report.
Introduction.
This report has been compiled by Abhilash Raghavan and relates to the assessment activity detailed below:
Visit ref/Type/Date/Duration Certificate/Standard Site address
7908652 FSMS 587589 Ceebros Hotels Pvt. Ltd.
Continuing Assessment (Surveillance) ISO 22000: 2005 The Raintree Hotel
636,Anna Salai
04/10/2013
Teynampet
2 day(s) Chennai
No. Employees: 265 Tamil Nadu
600 035
India
7908654 FSMS 587589 Ceebros Hotels Pvt. Ltd.
Continuing Assessment (Surveillance) ISO 22000: 2005 The Raintree Hotel
120, St. Mary's Road
03/10/2013
Alwarpet
1 day(s) Chennai
No. Employees: 173 Tamil Nadu
600 018
India
The objective of the assessment was to conduct a surveillance assessment and look for positive evidence to ensure that elements of
the scope of certification and the requirements of the management standard are effectively addressed by the organisation's
management system and that the system is demonstrating the ability to support the achievement of statutory, regulatory and
contractual requirements and the organisations specified objectives, as applicable with regard to the scope of the management
standard, and to confirm the on-going achievement and applicability of the forward strategic plan and where applicable to identify
potential areas for improvement of the management system.
The scope of the assessment is the documented management system with relation to the requirements of ISO 22000:2005 and the
defined assessment plan provided in terms of locations and areas of the system and organisation to be assessed.
Management Summary.
Overall Conclusion
The objectives of this assessment have been achieved.
I would like to thank all the audit participants for their assistance and co-operation which enabled the audit to run smoothly and to
schedule
Report Author Abhilash Raghavan
Page 2 of 9
Visit Start Date 04/10/2013
Assessment Report.
Based on the objective evidence detailed within this report, the areas assessed during the course of the visit were generally found to
be effective.
There were no outstanding nonconformities to review from previous assessments.
No new nonconformities were identified during the assessment. Enhanced detail relating to the overall assessment findings is
contained within subsequent sections of the report.
Areas Assessed & Findings.
FSMS - Process commentary
Good Points:
1. Effective Emergency Fire Hydrant System.
2. Good House Keeping.
3. Experienced Staff.
Food Safety system manual
The company has a Food safety manual (Version 1.0, Rev 02 dated July 2012) as per ISO 22000:2005 which describes about the
requirements of the Standard for food safety Management System. These requirements are defined, implemented, reviewed during
management review meetings. Last review dated 22/08/2013. Manual updated on 14/09/2013.
Food safety policy
Documented in the food safety manual. Displayed at kitchen and other strategic locations. No change since last assessment, last
reviewed on 22/08/2013
Scope
“The procurement, receiving, storage, pre-processing, production and service of both Food and Beverage in all outlets including room
service and outdoor catering.”
Food safety Objectives:
1. To improve the score on hygiene status format from the current score of 7-8 and achieved is 8.
2. To achieve ‘Zero’ guest complaints on food safety related issues for indoor and outdoor food services and achieved is zero
3. Monitoring and achieving of 100% sanitized hands of food handlers and is on continuous basis monitoring.
Report Author Abhilash Raghavan
Page 3 of 9
Visit Start Date 04/10/2013
Assessment Report.
Food safety team leader - Mr. Mark Crocker, No change in team members, Competency updated
Outsourcing activity - Control verified for third party laboratory and pest management
Emergency preparedness and response - SOP 03 dated 14/09/2011, Mock drill conducted to verify the effectiveness of the procedure
Statutory requirements
Public Health Sanitary for Swimming Pool, Corporation of Chennai: 15.05.2013 to 14.05.2014
Explosives Act: P/SC/TN/15/2318 (P225868), dated 24.12.2012 valid up to 31.12.2015 for diesel.
Director, Fire & Rescue Services, License No. 301/2012 valid from 10.09.2012 to 09.09.2013. It is under renewal process.
Form C / FSSAI License from Tamilnadu Food Safety & Drug Administration (Ref. License No. 12412002000228, dated 26.03.2013
and valid up to 25.03.2014)
PCB License No. CHN1061/RC/DEE/TNPCB/CHN/2013 for 2013-14.
Internal Audits & MRM (Annasalai)
Frequency for conducting Internal Audits and MRM is once in 3 months. The Internal Audits conducted on 14.11.2012 (Nil NC &
Obs); 19.02.2013 (2NC & 1 Obs); 15.05.2013 (2NC & 1 obs) and 21.08.2013 (2 NC & 2 Obs). The corrective actions taken on NCs
and observations are verified and found satisfactory. There are 9 internal auditors. MRMs conducted on 15.11.2012, 20.02.2013,
16.05.2013 & 22.08.2013 and reviewed the objectives.
Internal Audits & MRM (St. Mary’s)
Frequency for conducting Internal Audits and MRM is once in 3 months. The Internal Audits conducted on 07.11.2012 (Nil NC &
Obs); 19.02.2013 (3NC & Nil Obs); 15.05.2013 (Nil NC & 3 obs) and 16.08.2013 (1 NC & 2 Obs). The corrective actions taken on
NCs and observations are verified and found satisfactory. MRMs conducted on 08.11.2012, 20.02.2013, 16.05.2013 & 17.08.2013
and reviewed the objectives.
Quality Control
Lab Manual is in place and in house laboratory for microbiological and other related tests. Outsourcing is done for water. The quality
parameters of swab test for food handlers, cleanliness and hygiene of premises, microbiological tests for food preparations are
monitored regularly. If any failure in quality is observed from the supplier the product sent back. In case of finished product, it will
be rejected and treated as waste. Bio degradable, non bio degradable and food waste is also monitored regularly and disposed of as
per statutory requirement.
Production
The products are categorized under hot and cold food products. The products under hot process include Jhinga Hariyali, Murgh
Hyderabad Biryani, Gobi Gulnar, Hunan Soup, Grilled Chicken, Hora Chana Chat and Paneer Reshmi Kabab. The Hot Processes for
preparation include Boiling, Steaming, Baking, Frying, Grilling and Roasting. Verified the flow diagrams and found ok.
The products under cold process include salads, dairy products, cold cub (Chicken Jamine), Desserts (Gulab Jamun), Ice Cream
Report Author Abhilash Raghavan
Page 4 of 9
Visit Start Date 04/10/2013
Assessment Report.
(Chocolate) and Juices (Sweet Lime Juices)
A product recall is in place for pannier – butter makan on 04.02.2013 for the product Muttn Kurma.
If the risk (probability of occurrence x severity) is identified more than 3 it is significant - the CCP and OPRP are identified on
significant, non significant through PRP (More than 400 PRPs are identified).
CCP:
1. Cooking Temp (Veg > 650C); Non – Veg > 750C / 15 sec.
2. Serving Temp (650C) with limit of 4 hrs.
3. Reheating Temp. > 740C
4. Storage Temp (Deep Freezer - > 180C to -> 230C
5. Storing of vegetable +30C to > 80C
6. Serving cold food at <80C for maximum period of 4 hrs.
oPRP:
1. Water Analysis Quality
2. Hand Swab
3. Sanitation & Cutting Board
4. Salad Room Temp. 16-25 0C
5. Batching Room Temp/ +17 to 230C
Maintenance including Calibration:
The equipment is at Basement 2 and include DG Sets (725 kva – 2 nos), Boilers – 2 nos, AHUs, Compressors, Chillers, Ovens,
Centralized refrigeration etc. Preventive maintenance and breakdown records are in place and daily log book is maintained.
Calibration for weighing balances, digital temperature gauges are in place. Verified calibration of Electronic Weighing M/c., capacity –
10kg, Model 202; Make: Preci-tech valid from 20.07.2013 to 20.07.2014 by external agency M/s. Vignesh Instruments Service Centre.
Observations / OFI
Error to be corrected for Refrigerators in Kitchens.
Suppliers audit report to be completed in all respects.
Print errors to be corrected in Log book of kitchen.
LPG gas, Pressure gauges to be calibrated.
MRM to discuss on customer audits and other 3rd Party Audits.
Report Author Abhilash Raghavan
Page 5 of 9
Visit Start Date 04/10/2013
Assessment Report.
Assessment Participants.
On behalf of the organisation:
Name Position
Chef Mark Crocker Corporate Chef
Syed Amjad Hussain Dir.L&D
Jaideep Prasad F & B Manager
Rajesh Gopalakrishnan GM-St. Mary's
Various HODs .
The assessment was conducted on behalf of BSI by:
Name Position
Abhilash Raghavan Team Leader
S P Venkateshwar Rao Team Member
Mr Satyan T Technical Expert
Continuing Assessment.
The programme of continuing assessment is detailed below.
Site Address Certificate Reference/Visit Cycle
Ceebros Hotels Pvt. Ltd. FSMS 587589
The Raintree Hotel
Visit interval: 12 months
120, St. Mary's Road
Alwarpet, Chennai, Tamil Nadu Visit duration: 1 Days
600 018, India
Next re-certification: 01/09/2015
Site Address Certificate Reference/Visit Cycle
Ceebros Hotels Pvt. Ltd. FSMS 587589
The Raintree Hotel
Visit interval: 12 months
636,Anna Salai
Teynampet, Chennai, Tamil Nadu Visit duration: 2 Days
600 035, India
Next re-certification: 01/09/2015
Re-certification will be conducted on completion of the cycle, or sooner as required. An entire system re-assessment visit will be
required.
Report Author Abhilash Raghavan
Page 6 of 9
Visit Start Date 04/10/2013
Assessment Report.
Re-certification Plan.
CEEBRO-0047443286-000|FSMS 587589
Visit1 Visit2 Visit3
Business area/Location Date (mm/yy): 10/13 10/14 10/15
Duration (days): 2.0 2.0 0.0
Competence and Training X X X
Continual Improvement X X X
Customer Complaints and Product Recall X X X
Emergency Preparedness & Response X X X
Maintenance and Calibration X X X
MR Functions X X X
Production X X X
Purchase X X X
QA/QC X X X
Re-Assessment X
Statutory / Customer Requirements X X X
Top Management X X X
CEEBRO-0047443286-001|FSMS 587589
Visit1 Visit2 Visit3
Business area/Location Date (mm/yy): 10/13 10/14 10/15
Duration (days): 1.0 1.0 0.0
Competence and Training X X X
Continual Improvement X X X
Customer Complaints and Product Recall X X X
Emergency Preparedness & Response X X X
Maintenance and Calibration X X X
MR Functions X X X
Report Author Abhilash Raghavan
Page 7 of 9
Visit Start Date 04/10/2013
Assessment Report.
Production X X X
Purchase X X X
QA/QC X X X
Re-Assessment X
Statutory / Customer Requirements X X X
Top Management X X X
Next Visit Plan.
Visit objectives:
CAV-02
The objective of the assessment is to conduct a surveillance assessment and look for positive evidence to ensure the elements of the
scope of certification and the requirements of the management standard are effectively addressed by the organisation's management
system and that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual
requirements and the organisations specified objectives, as applicable with regard to the scope of the management standard, and to
confirm the on-going achievement and applicability of the forward strategic plan.
The scope of the assessment is the documented management system with relation to the requirements of ISO 22000:2005 and the
defined assessment plan provided in terms of locations and areas of the system and organisation to be assessed.
Date Assessor Time Area/Process Clause
Assessor 1 900 Hrs Refer Re-Certification Plan All
Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for cancellation of the visit by the
organisation within 30 days of an agreed visit date.
Notes.
The assessment was based on sampling and therefore nonconformities may exist which have not been identified.
If you wish to distribute copies of this report external to your organisation, then all pages must be included.
BSI, its staff and agents shall keep confidential all information relating to your organisation and shall not disclose any such
information to any third party, except that in the public domain or required by law or relevant accreditation bodies. BSI staff, agents
and accreditation bodies have signed individual confidentiality undertakings and will only receive confidential information on a 'need
to know' basis.
Report Author Abhilash Raghavan
Page 8 of 9
Visit Start Date 04/10/2013
Assessment Report.
This report and related documents is prepared for and only for BSI’s client and for no other purpose. As such, BSI does not accept or
assume any responsibility (legal or otherwise) or accept any liability for or in connection with any other purpose for which the Report
may be used, or to any other person to whom the Report is shown or in to whose hands it may come, and no other persons shall be
entitled to rely on the Report.
Should you wish to speak with BSI in relation to your registration, please contact your customer service officer.
BSI Group India Private Limited
2nd Floor, Citi Lights Tower
No. 1, Vivekananda Road
(Off) Spurtank Road
Chetpet
Chennai - 600031
India
Tel: +91 44 2836 1305/06/07/08 Telefax: +91 44 26160695
E-mail (for corrective action plans): bsichennai@bsigroup.com
Report Author Abhilash Raghavan
Page 9 of 9
Visit Start Date 04/10/2013
