ROADMAP™ B2 Students’ Book audio scripts

Unit 1 Recording 1 completely forgotten about it! I was supposed to work on

it yesterday but, you know, it just slipped my mind. So I
1 said I'd get it for her and I dashed back to my desk, got
A: Could you tell me what the time is? hold of the figures and then I wrote the report in five
seconds flat and then emailed it to her.
B: Yes, it’s half past one.
B: Did she realise you'd forgotten about it?
A: Great. Thanks.
A: I think she must have guessed!
2
2
C: What are you reading?
C: Did you see that programme on TV last night?
D: An article about how to make friends.
D: There were millions of programmes on TV last night!
C: Sounds interesting! Which one?
3 C: The comedy, you know, about the family …
A: Excuse me. I was just wondering where you bought that. D: Oh the family with five children?
C: This sandwich? Just down the road at the cafe. C: Yes, that’s the one.
A: OK. Thanks. D: Oh, that! Yes, it was brilliant.
4 C: It was so funny, wasn't it? I nearly died laughing!
D: Why did you buy that? D: Me, too. The main character is great.
B: This hat? I thought it looked good. C: Yeah, she's hilarious. The way she deals with her
D: Oh. It’s … different. children …

5 D: I know. It cracked me up.

E: Do you know where the entrance is? 3

F: Yes, it’s just over there. E: Hi, Mum! How's it going?

E: Thanks a lot. F: Oh, fine dear, thank you. How are you?

E: We're all fine. How's the weather there?

Unit 1 Recording 2 F: Terrible. It's freezing today. This cold snap is going to
last the whole week.
1
E: Oh, poor you!
A: Oh, I've had such a bad day!
F: Yes. We're all suffering from winter blues. I guess it's
B: Oh! Why? lovely there in Sydney as always?
A: First off, I was late for work. My train was cancelled and E: Actually, it’s absolutely boiling. Everyone is down at the
I had to wait for a bus and then it got stuck in traffic for beach trying to keep cool.
HOURS …
F: Oh dear, sounds awful.
B: That's a bad start.
E: I know!
A: I know, right? So I finally got to work and my boss called
me into her office and asked why I was late, so I 4
explained, and then she asked for the sales report. I'd G: Things all right?
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ROADMAP™ B2 Students’ Book audio scripts

H: Yeah, not bad. You know, I'm snowed under as always. K: Skinny jeans and trainers!

G: I know how you feel. L: No! At his age? I bet you were DYING to say something

H: It’s relentless, isn’t it? to him.

G: I’ve got a TON of emails to write. K: I just smiled at him and told him he looked very smart!

H: Me, too. L: He thinks he's still a teenager.

G: It’s best not to think about it. Just get on with the job in K: He'll get an earring and a tattoo soon.
hand.
L: Don't! I'll just die of embarrassment if he does.
H: That’s right. Well, can't stand around chatting all day.
K: I just think you should dress sensibly for work, you
Better get back to it!
know?
G: Yep – catch you later.
L: Exactly! What's wrong with a shirt and tie and a decent
5 pair of shoes?

I: So, how was your weekend? 7

J: Oh, yeah, it was quite good thanks. M:I'm starving. Are you hungry?

I: Did you do anything special? O: Not yet.

J: We went to that new sports centre near the university. M:I could really do with something to eat.
Have you been? It's amazing.
O: Hey, do you remember that time you were starving in
I: No, I haven't. Texas and your ordered the Chef's Special?

J: It's got tennis courts and an indoor pool and everything. M:Oh, yeah! They brought me that ginormous plate of food
– it was enough to feed an army.
I: Sounds very posh.
O: The look on your face!
J: It costs a fortune to join, but if you just want to go on a
Sunday, you can pay a one-off fee and use it for that M:I ate most of it though, didn't I?
day. Then it's quite reasonable.
O: Yeah, you did, but you didn’t enjoy it!
I: I'll have to give it a go.

J: What about you? How was your weekend? Unit 1 Recording 3

I: Oh, nothing special really. I went to see a film on 1
Saturday but I could barely concentrate on it. The girl
next to me, her phone kept buzzing and pinging. I asked A: It got stuck in traffic for hours.
her nicely but she wouldn't turn it off. I could have killed
her! 2

J: That's so annoying! D: There were millions of programmes on TV last night!

6
3
K: Have you seen what he's got on today?
E: Actually, it’s absolutely boiling.
L: Who?

K: You know who – my boss! The head of design. 4

L: No – what's he wearing? G: I’ve got a ton of emails to write.

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ROADMAP™ B2 Students’ Book audio scripts

5 my parents. I didn't eat, I didn't sleep, I was quite literally in

shock. I just kept crying … Three or four days I carried on
J: It costs a fortune to join. like that and then finally my friend asked me a question.
She said: Do you really want to be an engineer? I was so
6 surprised because no one had ever asked me that, but I
realised that yes, I really did want to be an engineer. So I
L: I bet you were dying to say something to him.
took a year out, got a job and studied really hard for the
7 exam all over again. And when I took the exam a second
time ... I passed! I think I was really determined not to fail
M:I'm starving. again.
3
Unit 1 Recording 4
Man 1:
1
This sounds really unimpressive as a story but for some
Woman 1:
reason it changed my life. So … one day in secondary
A few years ago I was going out with this guy and he school, it was raining and we were sitting in the classroom
was like … perfect, you know, or so I thought at the time. waiting for our English lesson to start. And, you know, I
Cute, funny, clever. We used to hang out together all the wasn't a great student. I mean, I wouldn't really misbehave
time. I was like totally in love, I mean head-over-heels. or anything, but I used to spend most of my time
We'd spend every moment together, you know, we were daydreaming. Anyway, the teacher walked in and switched
inseparable. So anyway, one day, I was eating a sandwich off the lights, which was odd, and he said, ‘Today I just
at work, having my lunch break, and I got this text from him want you to listen to the rain.’ So at first we were playing
and he said he was breaking up with me. Just like that! around, making jokes, but after a while we all kind of
Totally out of the blue, you know. It was completely calmed down and the only noise was the sound of rain.
devastating, and like, what was worse, I didn't have anyone Just the rain. ‘Don't think,’ he said, 'just listen.’ And the rain
to turn to. I'd completely lost touch with all my friends just kept falling and we kept listening … and after 40 minutes or
to be with this guy. For a couple of days I felt totally numb so, by the end of the lesson, I felt completely calm – just
but then I went and found my old friends, they were still completely … present … in the moment, and I just wanted
hanging out in the same place, and I cried, like, I just to express myself, you know, to write. It had a big, big
bawled my eyes out and they were great, I mean really impact on me and ever since then, I've written every day in
great. I learnt my lesson, you know? I'm not doing that my journal. Before that, I never used to have any ambitions
again. but since then … yeah, that lesson, you know, it really
inspired me to become a writer.
2
4
Woman 2:
Man 2:
A couple of years ago I was preparing for this
engineering exam – The Undergraduate Aptitude Test in I always felt that I never measured up to my older
Engineering. I was studying hard, you know, I'd get up, brother. I used to think that he was better than me. He was
have breakfast, go to the library then I wouldn't come home the high achiever while I was just average. He would get
till eight or nine at night. I really needed to pass. There was the high marks at school while I would just get the average
a lot of expectation, a lot of pressure on me and I needed a marks. He was always studying while I was just hanging
good mark to get a place at university … so I took the out with friends. This thought followed me all through my
exam and I felt reasonably confident and on the day of the 20s … then one day, I got a new job, a good job and I was
results I checked the website, you know, my hands were so happy, I simply couldn't believe my luck, and my brother
shaking, and guess what? I'd failed. Completely failed. No said, 'It's not luck. You've always been the smart one.' And
place at university, no future in engineering. I felt so I said, ‘WHAT? What are you talking about?' And he said,
ashamed … For days, I didn't know what to do. I didn't tell 'You've always known how to be happy and get what you
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ROADMAP™ B2 Students’ Book audio scripts

want. I've always had to work hard, but you sail through The fourth character trait is agreeableness. People who
life!' And this completely blew my mind, you know. I are more agreeable tend to like helping others. They are
realised what a total fool I'd been to always think that I was more trusting and think that other people are basically
inferior to my brother. good. Less agreeable people are more suspicious. They
tend to care less about what other people think and often
believe that other people are selfish.
Unit 1 Recording 5
The ‘N’ of the final character trait is for neurotic. Neurotic
people have strong and difficult emotions. They tend to be
nervous and can get depressed easily. Less neurotic
I wasn't working at the time and I wasn't in education,
people are more emotionally stable and confident.
either. I didn't really know what to do. Everyone told me to
look for a job but I didn't want to. I wouldn't listenwhen they Everyone can be placed somewhere on these five
gave me advice. I felt I didn't need their advice. I just scales and once you know where each person is, you get
wasn’t interested. an idea of their personality. For example, you will know if
someone is a bit of a rebel who likes to take risks and
break the rules, or more of a conformist who prefers to
Unit 1 Recording 6 stick to the rules and minimise risks. So, what kind of
person are you?

I wasn't working at the time and I wasn't in education,

either. I didn't really know what to do. Everyone told me to Unit 1 Recording 8
look for a job but I didn't want to. I wouldn't listen when
1
they gave me advice. I felt I didn't need their advice. I just
wasn’t interested. If you can speak your mind, you can change your life.

2
Unit 1 Recording 7 Meeting your deadlines is good, but beating your deadlines
is better.
The ‘O’ of the first character trait is being ‘open to
experiences’. People who are open to experiences like 3
trying new things and tend to be adventurous, while people
Don't lose your temper, use your temper. If you lose your
who are less open prefer familiar people and events and
temper, you lose the fight.
tend to be more cautious.
4
The second character trait is conscientiousness. People
who are conscientious take a lot of care when they do Everyone has the right to voice their opinions. That doesn't
things and like to do them very well. For example, when a mean that everyone's opinions are right.
conscientious person writes an essay, they make sure they
5
don’t have any spelling mistakes. Conscientious people
tend to be very organised but sometimes it can be difficult Try to keep your promises to others. And make sure you
to change their minds. Less conscientious people are more keep your promises to yourself.
flexible but can also be careless sometimes.
6
The third character trait is extroversion. Extrovert people
Your ability to remain calm is a measure of your
like meeting new people. They enjoy going out and
intelligence.
socialising. People who are extrovert tend to be outgoing
while people who are less extrovert tend to be more 7
reserved and don’t like socialising so much.
A true leader will resolve disputes rather than create them.

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ROADMAP™ B2 Students’ Book audio scripts

C: You’ve got a point. But you’ll never guess what they’ve

done at my work.
Unit 1 Recording 9 A: What?
E = Emily R = Rudi C: They’ve replaced all the chocolate and sugary snacks in
the vending machines with fruit and water.
E: OK, Rudi, question nine. Do you make time to see your
friends most days of the week? A: What, all of it?

R: Um, no, not really. C: Yep, the whole lot. You can’t get a sugary snack
anywhere now. It’s ridiculous. They’re treating us like
E: Why not?
children.
R: Well … I like my own company. I don’t want to meet up
B: I’m not really with you on that one. They’re not saying
with friends every day, that’s too tiring.
you can’t have sweet snacks. They’re just saying that
E: OK, good answer, Rudi. And question ten … they’re not going to sell them to you.

R: Is that the final question Emily? C: Yeah, but come on. We’ve had chocolate in the vending
machines for years.
E: Yes, final question, here it is – and I think I know the
answer already: do you find it difficult to remain calm B: Times change, I guess. It’s not the same as it was in the
during a discussion? past.

R: Um, no, not at all. I find it quite easy. A: How did you come to that conclusion?

E: OK. Why? B: Well I think now companies have a duty to look after
their staff …
R: Well, I prefer listening to talking. If everyone is talking
then no one is listening and that’s a bit stressful. A: That’s a good point. Maybe they have a duty to look
after their clients, too, when they visit your workplace.
E: All right, that’s your ten questions Rudi, and eight of
your answers were ‘no’ so I think that makes you more C: Yeah ...
reserved than outgoing. Do you think that’s right?
B: That reminds me of a story I read in the paper last week.
R: Yes, I think so, although I'm not always reserved. A bank somewhere has started giving its customers a
higher interest rate if they do more exercise.
E: No, not always, I understand that, but in general you’re
more reserved than outgoing. A: You’re not serious!

R: Yes, I think that’s right. OK, now my questions for you, B: I am serious. The more exercise you do, the more
Emily. Question one, how … interest you earn. I think you have to walk three
kilometres a day to earn their highest interest rate.

C: I bet that’s difficult to measure.

Unit 1 Recording 10
B: I don’t think so. When you open an account you get a
A: … so a friend of mine at work is training to do a
free fitness app and the app counts your steps every
marathon, so she’s kind of inspired me, you know, to get
day. You don’t have to do more exercise but it definitely
healthy again.
encourages you to.
B: Sounds like a good idea.
C: In my experience that kind of thing never works.
A: I know, right? None of us are getting any younger, are
B: What makes you say that?
we? We can’t keep eating chocolate every day and
expect to stay healthy!

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C: Well it just feels like they’re punishing you for not doing A: Yeah the drawback is that it’s not very effective. I
enough exercise. I mean, I have a busy life, you know? I remember my school had posters about healthy eating
don’t have time to walk three kilometres a day. and that kind of stuff and we didn’t pay any attention at
all!
B: You might be right I guess. But then again you could
look at it another way. You could see it as a reward for C: I suppose ...
doing exercise rather than a punishment for not doing it.
B: Yeah but you have to take into account the fact that all
C: Well it certainly doesn’t seem like that to me… those posters and advice might actually have had an
effect. It’s just that you didn't realise it.
A: Yeah, that’s an interesting thought actually. I like the
idea. The advantage is that you … A: True ... I think there are a number of other possibilities
as well. For instance, you could reward people for eating
well.
Unit 1 Recording 11
B: That's a bit like the bank that pays you a higher interest
B: … but if you really want to improve people’s health, I rate if you do more exercise!
mean, you know, improve everyone’s health, then
A: Exactly.
you’ve got to start with children. You’ve got to do
something about their health first. C: I still don’t believe that story.
A: Yeah but what? That’s the question. B: It’s true! I read it in the paper.
B: Well, you’ve got a few options. One is to make C: But how would that work for children in schools?
unhealthy food more expensive, you know, kind of
B: Well, for schools you could provide healthy snacks or
punish people for eating unhealthy food.
lunches and give children higher marks if they eat that
A: Like the sugar tax? sort of food.
B: Yeah, exactly, Mike. C: That’s ridiculous!
C: What's the sugar tax? B: Is it? On the plus side it’s very easy to understand. If
you eat salad instead of sweets, you get a better grade.
B: Well, it’s a tax or extra cost on anything containing
sugar. There are a number of pros and cons to the idea A: On balance, I think it’s best to avoid that kind of thing.
and some countries have tried it.
B: You mean rewarding children with better grades?
C: Really?
A: Yes, it just seems a bit extreme.
B: Yep, Norway has had a sugar tax since the 1920s. The
B: OK, you might be right, I guess.
main advantage is that it’s simple. The disadvantage,
however, is that people don’t agree how much it should C: Absolutely. Overall I think it’s best to leave it up to the
be. parents what they feed their children. I mean think of the
problems if someone …
A: What are the other options?

C: Well, you could also promote healthy food in schools,

Mike. You know, posters and lessons on sensible eating
and things like that to encourage children to eat well. Unit 1 Recording 12
B: Exactly. The benefit of that is that you aren’t punishing
1
people.
There are_a number_of pros_and cons.
C: Yep, as you say, it’s better to provide information than to
punish. 2

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ROADMAP™ B2 Students’ Book audio scripts

The main_advantage_is that_it’s simple.

Another_option_is to impose_a tax.

You could_also promote healthy food.

Unit 1 Recording 13
1

Another_argument_against_it_is that_it’s complicated.

You have to take_into account the fact that_it’s_expensive.

All_in_all_I think that_it’s_a lot_of money.

I think there_are_a number_of possibilities.

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ROADMAP™ B2 Students’ Book audio scripts

Unit 2 Recording 1 C: Oh, yeah, yeah. Absolutely. We send a lot of emails to

companies but we’re lucky if we hear back from one in
I = Interviewer C = Corinna V = Victor
ten.
I: My guests today are the popular social media stars V: Yeah.
Corinna Wells and Victor Galan. You’ve probably read
their posts or seen their updates, so, let's get straight to I: So when we see a photo of you on the beach looking all
the point, Corinna and Victor. What's it like to travel the relaxed, it’s not really the truth?
world for a living? C: Not really. You have to remember that we were only
C: Well ... that’s a good question. Overall it’s great … there to take that photo. We didn't have time to enjoy it.

V: It’s a great job … You get lots of freedom and you know I: So, can I ask a really rude question. How much do you
no two days are alike. Plus of course you’re your own get paid?
boss. C: Oh, well, it really depends.
C: And we get to do a lot of amazing stuff. V: Yeah, on average we get about 500 euros for a post.
V: … like scuba diving and bungee jumping and stuff like C: Which sounds like a lot of money but you’ve got to
that … remember it takes a lot of work to organise that deal.
C: And we’ve just got back from Thailand, which was And we've just lowered our prices. There's a lot of
amazing. competition.
V: But there are some downsides … I: You’ve lowered your prices? So how much do you earn
C: Yeah ...We've been travelling nonstop for two years now a month?
… V: Well, in the last month we've probably earnt about four
V: Yeah, that’s quite exhausting. thousand euros.

C: It's not easy to make enough money to live. C: But again, you’ve got to remember that most of the
money goes back into the business.
I: So how do you make money?
V: Yeah, we've probably spent five thousand!
C: Well, basically companies pay us to promote their
products in our social media posts. Usually we just C: Yeah, I mean travel isn't cheap and we have to pay for
include the product in the photo but sometimes we everything, like hotels, flights, meals …
mention it, too. V: Other social media influencers earn much more but then
V: Yeah. you need literally millions of followers.

C: It’s mostly stuff like sun cream, drinks, clothes or I: But you've seen some great places, right?
sometimes it’s actual holiday resorts. C: Oh yeah, yeah, sure, sure. I was a graphic designer
I: Really? And how do you find those companies? before I started this. I liked my work but I didn't love it.
You know, I used to get home late most days. It wasn’t a
V: You have to hustle. very exciting lifestyle. Then I met Victor on holiday and
I: Hustle? we just decided …

V: Yeah, you know, you’ve got to find work. Work doesn’t V: … we decided to keep travelling!
find you. Advertisers don't get in touch with you, you I: Do you still enjoy travelling together?
have to get in touch with them.
C: For the most part – yeah.
C: You have to get their attention.
V: Sometimes we get on each other's nerves.
I: Oh, so you actually pitch for work?
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ROADMAP™ B2 Students’ Book audio scripts

C: But you still have to look like you're having the time of C: We've just lowered our prices. There's a lot of
your life in the photos. We've learnt to fake it. We have competition.
to look perfect!
c
V: Yeah but you get a bit carried away with the whole
V: In the last month we've probably earnt about four
perfection thing …
thousand euros.
C: I DO NOT! It's what our followers expect! If we start
d
posting photos where we look like we’re not having fun
… C: We've been talking about what to do recently.

I: OK, OK, so … what's the plan now? e

C: Well, we've been talking about what to do recently and V: I haven't seen my family for a long time.
…
f
V: I haven't seen my family for a long time.
C: We’ve just got back from Thailand, which was amazing.
C: We've been to hundreds of different places – and they're
all beautiful but they start to blend into one.
Unit 2 Recording 3
V: So we're like thinking of taking a break. Going back to
the UK for a while. 1

C: After two years of holidaying we need to get some rest. Have you been working too hard lately?

I: So, stopping travelling for a while? 2

V: Yeah. Our friends don't get it. They think we're mad. Have you been ill much this year?

I: It seems to me that your life on social media looks 3

perfect but you sound a bit disillusioned. Is it all fake?
Have you been doing much exercise recently?
C: Yes and no. Like, when we first got together, going on
4
holiday was fun. But now it's all we do and it's become a
bit … unreal. Have you been sleeping well these past few weeks?

V: And I guess we've been getting on each other's nerves 5

even more recently.
Have you been following the news recently?
C: I always wanted to travel but what I've realised is that if
you want to travel, you need a home to travel from. I
sometimes get the feeling that I've lost my home, and Unit 2 Recording 4
I've lost myself. I'm not sure what's real and what's for Leona:
show.
You’re back with Leona Mackenzie and this is my
Talking Teens podcast. Today we’re looking at the problem
Unit 2 Recording 2 of misbehaving teens in Iceland and what the government
has done to tackle this problem.
C = Corinna V = Victor
As we said earlier in the programme, the first thing
a
Iceland did was carry out research to find out exactly what
C: We've been travelling nonstop for two years now. the problems were. Then they created a plan to tackle the
problems and the plan that Iceland came up with was
b
called Youth in Iceland. It had four main points. Firstly, the

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ROADMAP™ B2 Students’ Book audio scripts

law was changed and all tobacco and alcohol advertising constructed by local builders and it will be enjoyed by local
was banned. Now, you can really understand why the teenagers for years to come. I declare this sports club …
government did this. On the one hand, teenagers were open!
being told not to do something but on the other they were Unit 2 Recording 6
being shown advertisements on every street corner
encouraging them to do it. Mayor:

Secondly, Iceland started to crack down on It is a great honour for me, as the Mayor to open this new
misbehaviour. A 'teen curfew' was introduced. Children sports club for teenagers. It was requested by local
between 13 and 16 years old weren’t allowed to be outside parents. It has been paid for by local taxes. It has been
after 10 o'clock at night in winter and midnight in summer. constructed by local builders and it will be enjoyed by local
If you got caught outside after this time, you got taken teenagers for years to come. I declare this sports club…
home and you AND your parents got told off! Today this open!
law is still enforced by groups of parents who patrol the
streets, looking for teenagers who shouldn't be out.
Unit 2 Recording 7
Thirdly, groups of parents in each area wrote parent-
child contracts and local parents were then asked to sign 1
them. The contracts contained the rules that parents
A: Oh come on! What is this lift doing?
should enforce, for example, teenagers should not be
allowed to have a party without an adult present. Parents B: Oh. Have you been waiting a while?
were also told to spend more time at home with their
A: Yeah. I feel like I’ve been waiting ages.
children and some parents were encouraged to go to
classes that taught them parenting skills. B: I know what you mean. This lift is so infuriating. But it's
an old building and I guess it's better to have a lift than
Fourthly, the government realised that funding for teens
not to have a lift.
needed to be increased. Hundreds of clubs were set up
around the country offering a wide range of leisure A: That's true!
activities, for example sports clubs, music clubs, art clubs
2
and so on. These clubs offered teenagers an alternative to
bad behaviour. At the same time, parents were given a C: Oh no! Not the news.
'leisure card' worth €300 per child per year to spend on
D: You don't like the news?
leisure activities for their children. These days, almost half
the teenage population goes to a sports club four times a C: It's always so bad. It makes me depressed.
week or more.
D: Yeah, I feel the same sometimes. It’s overwhelming.
Indeed, since the project began, the lives of hundreds of
C: Yeah, completely.
thousands of teens have been changed for the better.
Using Iceland as a model, many cities across the world D: I guess the good thing is that we know what's going on
have started to tackle the problem of teenage behaviour – in the world. A hundred years ago we had no way of
or perhaps it's more accurate to say that they have begun knowing what was happening.
to tackle the problem of how society treats teenagers.
C: Yeah … that's one way of looking at it, I guess.

3
Unit 2 Recording 5
E: This is ridiculous! I've been on hold for ten minutes. I've
Mayor: got better things to do!

It is a great honour for me, as the Mayor, to open this new F: You must be feeling so irritated.
sports club for teenagers. It was requested by local
parents. It has been paid for by local taxes. It has been
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E: Completely! It's insulting! Why do I have to wait for ten

minutes to speak to someone at my bank? Unit 2 Recording 9
F: Yeah, you're right. But you do get to play that horribly P = Presenter M = Madison PH = Professor Hillman
entertaining new game on your phone while you're
waiting. P: And so to our final piece today: asking for a pay rise. It
can be frightening to ask your boss for a pay rise, but as
E: Hey – good point! [SFX of game, beeping]
the saying goes, ‘If you don’t ask, you don’t get.' So, if
F: Don’t forget to keep checking whether they’ve answered you think you're worth more than you're getting, don’t
your call ... Can I have a go? feel embarrassed. Just ask. But what is the right way to
ask for a pay rise?
4
According to Madison Bligh, a careers adviser from
G: That's twenty-nine ninety, please.
Wyoming, there are two things you must do and one
H: Can I have a bag, please? thing you mustn’t.

G: Of course. That's an extra five pence so that's twenty M:First and foremost, it’s vital that you prepare before you
nine ninety-five. ask. Take the time to make a list of your achievements –
those things that you have done successfully – so that
H: Five pence for a plastic bag? That's a rip-off!
you can show your boss how valuable you are. Be
G: You’re right, it’s expensive and some of our customers confident and convincing. Explain how you’ve helped
feel really infuriated but it's part of our drive to cut down the company achieve its goals. It’s sometimes tempting
on the use of plastic and improve the environment for to explain why you need the pay rise. Perhaps your rent
future generations. has gone up or you’re saving to buy a car – but you
need to resist that temptation. It’s a bad idea. What you
H: Oh, I see. Well … that's a fairly convincing argument.
do with the money is your business – don’t mix your
Perhaps there should be a sign that says that.
personal life with your professional life.
G: I'll suggest that to my manager.
Also what you must do, and this is crucial, is arrange a
face-to-face meeting and let your boss know in advance
Unit 2 Recording 8 that you want to talk about pay. Your boss won’t thank
you for asking out of the blue and you’re more likely to
1 be disappointed if you do.

It's so insulting! P: Requesting a pay rise, even when you’ve prepared, can
still be worrying. But one way to help yourself is to
2
choose the right moment. Professor Roger Hillman of
I'm so astonished! the Bergmont Institute of Management Studies explains
more.
3
PH: The day of the week and the time of year are always
It's so entertaining!
important. Don’t make the mistake of asking first thing
4 Monday morning or last thing on a Friday. Everyone has
their mind on other things at those times and the last
I'm so tempted!
thing they want to hear is someone asking for more
5 money. Equally, if the company has just announced job
cuts, it might be better to wait. Sometimes you have to
Oh! It's so exhausting!
ask yourself: is it better that I have this job or no job at
6 all?

I'm so infuriated!

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On that topic, if your boss says no, it’s important to C: Imagine this situation: you walk into the lift and find that
know what to do, and I’m assuming here, by the way, the only other person in there is the CEO. She doesn’t
that you’ve made a reasonable request. I wouldn’t say anything so what do you do? Well, remember that
advise asking for a very big increase. It’s hard to take good managers like to know what their staff are thinking
someone seriously if they don’t understand their worth so it’s always better to talk than not, unless of course
and their value to the company. So, if your boss says the CEO is on the phone.
no, it’s obviously going to be annoying and a bit
depressing but keep smiling anyway and ask what you 4
need to do to get a raise. Alternatively, you might want
to request more training or a travel allowance or D: Office politics is a fraught game. It’s sometimes tempting
something else that you want. If your boss says no to to ignore it altogether but that might not be the best
these requests, you might feel insulted or frustrated, but course of action. You could find yourself the victim of
try not to show it. If you threaten to resign or mention other people’s games. Instead it’s good to stay aware of
another job with a different firm, you are showing that the politics so that you know what's happening and can
you are not committed to the company, and that won’t play the game if you really have to.
help you in the future.

P: And Madison has one other piece of advice.

M:Somebody I know once asked for a pay rise and offered

to work harder if he got it. This is a big no-no. Firstly it
suggests you’re not working hard enough now and
secondly, you should be asking for a pay rise on the
basis of the work you have done, not on the work you
promise to do in the future. I have a feeling this person
was made redundant a few months after his request,
which just goes to show!

P: So, feeling a bit overwhelmed by all that advice? No

need to be. You can visit the show’s website and access
all the information in a handy document. Till next week!

Unit 2 Recording 10
1

A: Most people appreciate face-to-face communication.

They like the human touch. For this reason alone, your
boss won’t thank you for asking for a pay rise by email.

B: What to pack on a business trip – that is the question.

It’s important that you pack light so that you're mobile,
but at the same time it’s always advisable to take an
extra suit in case something happens to the one you’re
wearing.

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Unit 3 Recording 1 hungry and I saw a boy passing through the carriage with a
basket on his head. He was selling chocolate. So I thought,
I remember my first driving test like it was yesterday. I’d ‘I can just take one bar!’ because I was above him, on the
had hundreds of lessons and I’d practised a lot. I’d even bunk bed. So as he walked past, I did. I helped myself
saved money to buy a car. But during the test I bumped to a chocolate bar from the basket on his head.
into a parked car! I failed immediately. I waited three
months then I tried again. Unfortunately, I failed the test A bit later I got down from the bed and the chocolate
again! wrapper fell to the floor. My father said, ‘Where did you get
this?’ I didn’t say anything – he understood and suddenly I
felt totally ashamed. I realised then what I’d done. So my
Unit 3 Recording 2 father took me by the hand to find the boy and he made me
explain what I’d done and apologise and then he paid the
I remember my first driving test like it was yesterday. I’d boy for the chocolate that I’d stolen. Now, whenever I eat
had hundreds of lessons and I’d practised a lot. I’d even chocolate, it reminds me of that incident.
saved money to buy a car. But during the test I bumped
into a parked car! I failed immediately. I waited three
months then I tried again. Unfortunately, I failed the test Unit 3 Recording 4
again!
1

She’s usually very fair and sensible.

Unit 3 Recording 3
2
1
I hate him. He thinks he’s better than everyone else.
Anyway, I’ll never forget the time my brother tricked me. I
was about twelve and I’d been studying for a science exam 3
and my brother said to me, ‘Do you want to know the You won’t win. He’s strong and not afraid.
secret of doing well in an exam? You have to sleep with
the book under your pillow!’ 4

Now for some reason, I believed him. I thought this would She never changes her mind. It’s really frustrating.
help me recall the information during the exam. So that 5
night I put the science book under my pillow. But then I
thought why not put all my school books under my pillow She doesn’t know what she’s doing. She hasn’t done this
and then I’ll learn everything in one night! So, I did. And kind of work before.
when my mum woke me up the next morning, she found 6
this big pile of books under my pillow – and I hadn’t slept
much because it was so uncomfortable. So of course, I did You won’t be able to stop him once he’s made up his mind.
worse than usual in the exam because I was so tired. 7
Anyway my brother thought this was all hilarious, but my
mum didn’t and he got punished for it! He believes that he’s good enough to win.

2 8

My first train journey was very memorable because it was You’ll be surprised – amazed even – when you meet her.
also the first time I got told off by my father. I was about 9
seven and I was travelling by train with my whole family in
India. I don’t know if you’ve seen Indian trains, but they’re You never know what he’ll do next.
huge and some of them have bunk beds for sleeping in – 10
three beds stacked on top of each other. So, I’d been
sleeping on the top bunk and when I woke up, I felt rather She always tries hard to win.
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11 E: I would say no, it hasn’t really helped me much.

Studying economics and working as a living statue have
She’s quite serious and quiet.
nothing in common with each other. Plus I’ve pretty
12 much forgotten almost everything I learnt at university.

He’s not usually afraid of taking risks. I: And you’re actually a world champion living statue,
aren’t you?

Unit 3 Recording 5 E: Yep, that’s right. I, um, yeah, I actually won the World
Living Statue Championships in the Netherlands a
1a couple of years ago and that was, well, that was a great
honour for me. It’s like an invitation-only event and
It’s not quite as good.
they’re, well, you could say they’re the Academy Awards
1b of our profession so, yeah, yeah, I was really pleased to
win.
It’s nowhere near as good.
I: And what do you actually have to do as a living statue? I
2a
mean, the short answer I’m sure is nothing, you just
She’s a bit more competitive than me. keep very still for as long as possible, but there’s more
to it than that, isn’t there?
2b
E: Yes, absolutely. The first thing really is coming up with a
She’s so much more competitive than me.
kind of new and creative idea for a performance and
3a then you have to, you know, you have to practise and
find the right clothes and the props and stuff and do the
They’re not quite as confident as last time.
full body make-up.
3b
I: Full body make-up?
They’re not nearly as confident as last time.
E: Yeah, for example, if I’m a gold statue then, you know,
Unit 3 Recording 6 I’ll, like, paint my whole body gold or if I’m a marble
E = Evan I = Interviewer statue obviously I’ll paint my whole body white and then
I’ll paint in the faint blue lines, and that kind of thing, to
E: … so being a living statue is not actually something I make it look realistic, and that can take several hours.
planned to do, it was kind of just a fun job I took on
I: What did you do for the World Championships?
while I was at university, you know, to earn a bit of extra
money and when I did it actually, it turned out that I was E: Um, for the World Championships I was a stone statue
quite good at it. and I painted in these tiny cracks so that I looked like a
kind of old, almost falling apart statue, and I think the
I: So how long have you been doing it now?
judges really appreciated that, so to speak, they liked
E: About 19 years. the attention to detail and that’s the difference between
people like me who do it for a living and … students who
I: Wow! And what was your degree in?
are just doing it for a bit of money over the summer, you
E: Actually, it was in economics! know. We’re much more experienced, much more
convincing and really just a lot better at the job, you
I: Oh, right, so your degree had absolutely nothing to do
know, we have a lot more inner peace, so to speak.
with performance or anything.
I: So you need to be quite detail-oriented to be a living
E: No, nothing at all!
statue. What else?
I: But has it helped you in any way?
E: Well I think you need to be quite competitive and
determined, you know, because you’re like battling
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against yourself and your natural desire to move. So E: But if you’re starting out, then you have to perform on
yeah, I would say you’ve got to be a bit tough and a bit the streets and the money you earn is what people
stubborn to stand there for that amount of time. throw into your hat, if you know what I mean, and that,
that’s not really enough to live on, particularly if it’s
I: What’s the maximum amount of time you can stand still
winter and you’re standing in the wrong place, if you see
without moving?
what I mean …
E: Well, if I really have to, I can stand completely still for an
hour, but a whole session might last six hours …
Unit 3 Recording 7
I: Six hours?
I = Interviewer E = Evan
E: Yes, but, you know, you need to take breaks in that time
and change position and stuff like that. But, you know, 1
standing still is not actually the point of being a living
I: How much do you spend on make-up?
statue because otherwise they might as well get a real
statue, if you see what I mean. E: Oh, um, good question. Well, let me think, I guess it, um
… it probably costs a bit less than, let’s say, ten euros
I: Yep, I get it. So what is the point, I mean why do you do
each time I get dressed up.
this job?
2
E: The point really is the connection you make with your
audience and that connection comes from the small, I: Can anyone learn to be a living statue?
surprising movements that you make when people are
E: Well, I would say not, because, you know, you need to
looking at you. Those tiny movements that are, how can
be, like, very, very patient and determined.
I put it, part of the character.
3
I: So you mean the winks and the small smiles …
I: If you’re paid to perform for an hour, how do you know
E: Yes, that’s right. Some people really believe you are a
when your hour is finished?
statue and even if they don’t, they’re waiting for you to,
you know, to do something, so when you do make a tiny E: Hah! That’s a good one! Yes, well, it’s like this you see, I
movement they tend to kind of explode with laughter, so set the alarm, you know, on my phone to like vibrate
to speak. And it’s that interaction between the audience after an hour or so and then I kind of hide the phone
and the performer that's really what it’s all about. somewhere in my costume and you see, when it
vibrates I know it’s like, time to stop.
I: What is the secret then of being a good living statue?
4
E: Well, yes, firstly never try and perform on an empty
stomach. If you get hungry you can, like, start to feel I: What do you do when you need to scratch an itch?
light-headed or dizzy so you know, you always need to
E: Um, that’s kind of a simple one really, you kind of, just,
eat something first. And what else? Well, good stomach
don’t do it and, like, eventually it just kind of goes away.
muscles are key. You need to have good stomach
muscles to hold those positions. 5

I: And the million dollar question – how much do you earn I: What do you hate about the work you do?
as a living statue?
E: Well, I’m glad you asked that because it’s kind of like
E: Ah, well, that’s a bit of a secret really but I earn more, this: what I really can’t stand, and this is no offence to
now that I’m kind of, well-known, so to speak, because I my audience, but I really can’t stand it when people
get paid by companies to perform at their parties and come really close and kind of breathe all over you. Yuk!
conferences and things like that.
6
I: Oh, I see.

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I: What is your goal now that you’re a world champion W2: Oh, I’m sorry to hear that, sir.
living statue?
B: Could I choose something else?
E: Actually, I would say that, you know, I don’t really have
W2: Yes, of course. If you’d like to take a look at the menu
a goal any more. I just do the job because strangely I
…
really enjoy it.
B: Yes, OK … Sorry, I just wasn’t expecting something
quite so hot.
Unit 3 Recording 8
W2: That’s absolutely fine. I’ll mention it to the chef.
1
B: Thanks.
poisonous dangerous outrageous curious
W2: Do you know what you’d like instead?
2
B: Not yet. Could you give me a couple of minutes to take
advisable acceptable comfortable adaptable a look?
3 W2: Of course. I’ll come back.
colourful delightful respectful successful 3

W1: How’s your food, guys?

4 C: It’s nice but the side dishes haven’t come yet.
accidental confidential traditional universal W1: Oh, I’m really sorry about that. Something must have
gone wrong. I’ll go and check where they are.

Unit 3 Recording 9 C: Thanks.

W1 = Waiter 1 W2 = Waiter 2 A-I Customers D: He’s very friendly, isn’t he?

C: Yeah, they’re always very friendly in here.

1
D: Oh, he’s coming back.
W1: How’s your dish, madam?
W1: I’m really sorry but they forgot to do them. They’ll be
A: The vegetables are a bit raw, actually.
with you in a couple of minutes.
W1: Oh, I’m sorry to hear that. I can ask the kitchen to
C: Oh, OK.
cook them a bit longer.
W1: I’m sorry again. I’ll deduct them from your bill.
A: Yes, OK. If you would.
C: Oh, that’s nice of you, thanks.
W1: Of course, madam. Just bear with me a few minutes
… W1: And can I offer you another drink, compliments of the
house?
A: Sure.
C: Oh, that sounds good.
2
D: Great, I’ll have a fresh orange juice, please.
B: Excuse me.
4
W2: Yes, sir.
E: Excuse me.
B: Is this dish supposed to be so spicy?
W2: How can I help?
W2: Well, yes, it is one of our more spicy dishes.
E: Could you warm this up for me?
B: It’s just too spicy for me.
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W2: Oh, I’m sorry. Is it not warm enough? W1: That’s good to hear.

E: No, it’s completely cold in the middle. I: … but I asked for no tomatoes and this dish has got
tomatoes in it.
W2: Oh, of course. I’m sorry about that. I’ll do that for you
right now.

E: Thank you. W1: I’m sorry about that. I’ll change it for you right away.

5 I: OK, thanks.

F: Excuse me! This isn’t what I ordered.

W1: No? Unit 3 Recording 10

F: No. I ordered the vegetarian pie, not the meat one. 1

W1: Oh, that’s odd. Are you sure it’s meat? Excuse me. Um, this isn’t what I ordered.

F: Totally sure. 2

W1: I’ll check it out for you. Hold on a minute. Er … Is this supposed to be so … raw?

F: He could have been a bit more apologetic. 3

G: I know. I don’t think he believes you! Excuse me, we have to be somewhere soon. Could you
check on the order for us?
F: He's coming back! [waiter returning]
4
W1: Yeah, er, the chef says it is vegetarian.
Um, sorry to be difficult, I asked for no meat but this has
F: Right. Well it’s not because I’m looking at pieces of
got meat in it.
meat right now. Could I speak to the manager?
5
W1: Er, yeah, I’ll see if I can find her. I won't be a minute
… Excuse me, the side dishes haven’t come yet.

6 6

H: Excuse me. This meat, um, it’s a bit tough.

W2: Yes, sir?

H: We need to be somewhere in half an hour and the food Unit 3 Recording 11

still hasn’t come yet. D = David S = Sylvia L = Lex Di = Diane
W2: Oh, that’s no good.
1
H: Could you check on the order for me?
D: Sylvia, is now a good time to talk about the survey?
W2: Yes, of course. What did you order?
S: Yeah, it’s as good a time as any.
H: I ordered the lasagne and my friend ordered the
D: Good, well, as you know we’ve been carrying out a
pancakes.
customer satisfaction survey over the last couple of
W2: OK, let me check for you. Just give me a moment. weeks and we’ve had about a hundred responses now
…
7
S: A hundred?
W1: How is everything?
D: Yep.
I: Well, the sauce is very creamy, which is nice …
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S: That’s good. D: I understand and I know you’re doing your best but like I
say, please bear it in mind.
D: Yes, it is, and we’ve looked at the results so now I want
to give you, as the head chef, feedback on what S: All right. I’ll do that.
customers think about the food.
D: Great. I think that’s it. And you’ve got to get back to
S: OK. Go ahead. work.

D: The first thing to say is that customers are very positive S: Yep. Darren, how are you getting on with those
about most of the food here. chocolate mousses?

S: Good … 2

D: In particular, the delicious desserts get a big thumbs up. D: Lex, have you got a moment to talk about the survey
results?
S: Ah, everyone loves my desserts!
L: Survey results?
D: Absolutely, me included!
D: Yeah, you know, the customer satisfaction survey.
S: [laughs]
L: Yeah, OK, sure.
D: And they also said that they like the fact that they don’t
have to wait long for the food to arrive. D: Great. Now, as you know we’ve asked a lot of
customers to fill out a short questionnaire about what
S: Yeah, well, we try to be quick.
they like and what they don’t like about the restaurant …
D: Now, there was the occasional comment about some of
L: Well, I’m sure I was very popular! I always get on with
the dishes being too spicy but, to be honest, some
the customers …
people hate spicy food and some people love it and it’s
impossible to satisfy everyone. D: Well, that’s what I want to talk about. But first I want to
say that your punctuality is very good.
S: And we do clearly label those dishes as spicy on the
menu. L: Thank you very much!

D: That’s right. Also, quite a few customers did comment D: You’re always on time and that is one of your strong
that the meat dishes are a bit greasy and a bit tough, points.
that was the biggest complaint.
L: ‘Course! Never late, me.
S: Oh, really?
D: However, as one of our waiting staff, it’s important that
D: Yeah. I think people like their food to be healthy these you know exactly what people think about the service.
days and our customers are no exception.
L: Yeah, understood.
S: I think that’s true, but at the same time I want to explain
D: The general feeling was that the service is a bit too …
my side. We have a new supplier for our meat and fish
informal at times.
and to be honest, the quality is not as good as the
previous supplier. L: Informal?

D: OK, that’s a good point and it’s one I’ll bring up at the D: Yes. Unfortunately, many people felt that they were
next meeting with the owner. being treated like a friend rather than a customer.

S: OK. L: Really?

D: But for now, perhaps you could bear that feedback in D: Really. Basically, they’d like to be treated with a little
mind when you’re preparing the dishes. more … politeness.

S: If the ingredients are poor quality there’s not much I can L: Don’t they like having a chat and a laugh with me?
do …
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D: Some customers like it but a lot of them don’t. D: All right. Any criticisms?

L: Oh … I see. Di: Just one really. Some people felt you could be a bit
more … friendly.
D: You might like to try being a bit more … professional.
Still friendly, still warm, but also professional. D: Friendly?

L: Right, yeah. I’ll take that on board. Di: Yes, that was something that one or two customers
mentioned and also a couple of the staff.
D: Thanks, Lex. I knew I could rely on you to understand.
D: Right.
L: Yeah, OK.
Di: They said that you're very professional and reliable,
D: You’d better get back to work I guess. The doors are
but sometimes they also wanted someone who could
opening in half an hour.
give them a smile and make them feel … appreciated.
L::All right, yeah, thanks boss.
D: I see.
3
Di: I don’t think this is a big deal at all, but perhaps it's
Di: Come in, David. something that could be improved.

D: Thank you. D: I'd like to respond to that, if I may.

Di: So how has it been going with the feedback from the Di: Sure.
survey? Have the staff taken it on board?
D: From my point of view, I think it’s my job to make sure
D: By and large, yes. Some of them found it quite hard to that everyone is working well and that customers are
accept that not everything is perfect, but overall happy, but I don’t think it’s my job to make the staff
they’ve responded very well. happy.

Di: Good, OK, well, that means that as the owner I also Di: Yes, I see what you mean. But perhaps it’s something
need to give you feedback on your performance here as simple as a smile and a ‘How are you?’ People like
as the manager. to feel that the manager notices them.

D: OK. D: OK. I’ll try to be a bit more … positive to staff …

Di: Because you’ve been with us for about eighteen Di: And customers?
months now?
D: And the customers, of course. I’ll try to be a bit more
D: That’s right. friendly.

Di: Well, I’ve spoken to some of the staff to get their Di: Great. Now let’s talk about the new restaurant that
opinions and also some of our regular customers. we’re going to open up in Whiteside Bay next year. As
you know …
D: OK.

Di: And of course, I have my own opinions.

D: Of course.

Di: So, overall people felt that you do your job very well.

D: That’s good.

Di: They appreciate your honesty and your directness …

D: OK …

Di: And they find you easy to work with and reliable.

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Unit 4 Recording 1 Break Down was a hugely successful art project. It had
45,000 visitors and got many people talking about art. It
Presenter:
also asked important questions about who we are and how
Each day this week we’re looking at a different artist our possessions define us. Landy himself compared it to
who has challenged what we think art is. Yesterday we watching his own funeral. Break Down, however, didn’t win
looked at Japanese artist Yayoi Kusama. Today it’s the any prizes. Many people suspect that this was because
turn of British artist Michael Landy. Landy destroyed the work of other artists during the show.

Landy has always been a controversial artist. Once he And what was the first thing that Landy did after it was
created a work of art for an art gallery in London. The all over? He went out and got a new set of keys, a shaver
gallery’s cleaners mistook it for rubbish and threw most of it and a credit card.
away. Unit 4 Recording 2
But his best-known work is Break Down, an event where
Landy and 12 helpers systematically destroyed everything
that Landy owned. The event took place in an old 1a
department store on London’s Oxford Street, and lasted for My friends, who always remember my birthday, are very
two weeks. Absolutely everything that Landy owned was special to me.
taken apart and ground down into dust. That included love
letters, his car, his own art, his clothes and so on. At the 1b
end, all that was left were the clothes Landy was wearing The friends who always remember my birthday are the
that day. most special to me.
Visitors to the exhibition were often confused. Some 2a
thought that the old department store was still there and
they tried to return things that they had bought. Landy’s I’d really like a satisfying and challenging job which didn’t
mother also turned up and started crying and Landy had to stress me out too much.
ask her to leave because she was so emotional. 2b
Landy’s helpers sometimes seemed to take a special joy I’d really like a satisfying and challenging job, which isn’t
in their work. One helper took a coin and scratched out all too much to ask for.
the heads on Landy’s photographs before shredding them.
Another read all his love letters before shredding those. 3a

Controversially, Landy also destroyed works by other I’m an introvert, so I hate going to parties where I don’t
artists during the event. For example, he destroyed a know anyone.
valuable print, which he’d won in a competition. The print, 3b
which was worth thousands of pounds, was by Chris Ofili,
who had won the Turner Prize for art a few years I’m an extrovert, so I love having parties, which doesn’t
previously. For Landy, however, the most difficult thing for please my neighbours!
him to destroy was a chunky sheepskin coat, which had
belonged to his father. It had a lot of sentimental value to
him and it was so expensive that Landy’s father had had to
Unit 4 Recording 3
pay for it in instalments. One visitor wanted to swap it for Astronaut
her coat but Landy couldn’t accept new possessions. He
suggested instead that she steal it. He actually wanted Back in the 1960s, you weren’t allowed to become an
someone to take it away but no one did and so in the end astronaut without a pilot’s licence and a background in
the coat was destroyed. engineering. You also had to be shorter than 1 metre 80
centimetres in order to fit in the Mercury space capsule.
These days you don’t have to have a pilot’s licence –

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although it’s handy if you do – but you must have a degree 2

in science, engineering or mathematics and three years’
You mustn’t be a loner or a wannbe-hero.
postgraduate experience. That means a strong background
in one of those disciplines. In terms of character, you 3
mustn’t be a loner or a wannabe-hero. It’s all about being a
You must have a degree in science.
team-player who doesn’t take risks. And of course, you
have to be able to cope with zero gravity. It takes three or 4
four days to get used to that when you first go into space.
Back then you didn’t need to know how to live-tweet a
Journalist story.
In the past, you typed your stories up on paper and faxed 5
them in or even dropped them on someone’s desk. Back
You’re not normally required to have a university degree.
then you didn’t need to know how to live-tweet a story and
there was no internet to check your facts. You had to get 6
up off your chair and knock on doors. These days it’s all
They didn’t have to have qualifications.
different. You’re expected to be social-media savvy but
you’re not normally required to have a university degree, 7
unless it’s a specialist subject you want to report on. Some
You have to have qualifications.
things are still the same. It helps to have a driving licence
and it helps to be fluent in at least one foreign language. 8
But in terms of character, you need to be willing to question
You’ve got to be able to use the software packages.
everything. And you can’t be too bothered about having
free time. If a story breaks, you drop everything to be there,
evenings, weekends, even nights if necessary. Unit 4 Recording 5
Video game designer
1
This job, you know, it’s a relatively new profession, but the
You don’t have to pass an exam.
older game designers in the business, I mean the ones
who have been doing it for a while, they didn’t have to have 2
any qualifications, they just had to be able to code, you
You’ve got to pay yourself.
know. And they had to have a passion for gaming, which is
still the case today. But the job is evolving really fast. 3
These days a really big game costs more to make than a
You have to pass a medical.
Hollywood movie, so there are definitely job opportunities
but you have to have qualifications and strong problem- 4
solving skills. Designing games is really about solving
You have to have certain qualifications.
problems. Plenty of universities offer a degree in game
design and it helps if you have that. And you’ve got to be Unit 4 Recording 6
able to use the software packages of course. But the really
1 enforce
successful game designers, they just have something else.
I guess you could call it a flair for visual storytelling. 2 endanger

3 weaken
Unit 4 Recording 4 4 enrage

1 5 sadden

You weren’t allowed to become an astronaut without a 6 worsen

pilot’s licence.
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7 enrich AV: Message two.

8: shorten N: Hi Isabella, this is Naomi from Rockport Café Furniture.

I'm calling about a very special offer we have at the
moment and I wanted you to be one of the first to know
Unit 4 Recording 7 about it. We have some incredible deals on café chairs and
Louise: tables and I'd really like the chance to tell you more about
them. You can reach me by calling 0933 446783. That
Because of email and instant messaging, voicemail is number again is 0933 446783. Just ask for Naomi. I look
undoubtedly used less than it used to be. However, in a forward to speaking to you and thanks in advance for
work context, voicemail is still relatively common, mostly returning my call.
because people call each other much more in business.
AV: Message three.
And when you call, you often find the other person is not
there. In fact, a recent survey by AT&T found that five out V: Hello, er, is this Ms Isabella Almeida, or, er, a
of every six calls goes to voicemail. So what’s the right way voicemail? Ms Almeida, this is Vincent Karlsson from
to leave a voicemail message? Karlsson Coffee Beans. Umm, we had an appointment for
next week but I’m afraid something has come up so I need
Assuming the other person doesn’t know you or doesn’t
to cancel the appointment. I’ll get back in touch with you to
know you well, first say who the message is for, then say
rearrange as soon as I get out of hospital. OK, er …
your name and your company's name, then say your
thanks! Goodbye.
phone number, and it’s probably best to repeat the
number. The reason for saying your phone number at the AV: Message four.
beginning of the call is that the person often has to listen to
S: Hi, I was just wondering if it's possible to hire out your
the message again to write the number down and it’s
café for a party for 200 guests this Friday evening. We
annoying to sit through the whole message because the
have a small problem with the current venue – it burnt
number is at the end.
down. Um … my name's Sigrid, that's S-I-G-R-I-D and my
When you’ve repeated your number you can give the number is 0932 4778302. That's 0932 4778302. Please get
reason for the call and say what action you want, for back to me as soon as you can. Thanks!
example you want the other person to call you back. Be
AV: Message five.
simple, be concise and be friendly – that is the key to
leaving voicemail messages at work. B: Hi Isabella, it's Beatriz. There’s a small issue with my
shift this afternoon. I’m afraid I can’t make it. I'm just feeling
really lousy. I'm sorry. Hopefully I can come in tomorrow …
Unit 4 Recording 8 if I'm feeling better. I'll let you know.
AV = Automated voice D = Daniel N = Naomi AV: Message six.
V = Vincent S= Sigrid B = Beatriz H = Harper T= Tarik H: Isabella. This is Harper at Best Move. Um, I’ve got a
new flat that you could rent. It's just come on the market. I
AV: You have seven new messages. Press one to listen to
know you’ve got to move out of your flat soon. This one is
your messages.
a little bit over budget, but it’s got a lovely view of the park.
AV: Message one. And it's available at the end of the month. Give me a call if
you’d like to see it. Thanks!
D: Hi, this is a message for Isabella. My name's Daniel and
I'm calling from Nixon Property Management on 09474 632 AV: Message seven.
334. That's 09474 632 334. I'm calling about the new café
T: Hey, Isabella, it's Tarik. Err ... where are you? We’ve got
you wish to open. I have a property that you might be
a bit of a problem. The contactless machine isn’t working
interested in taking a look at. It's in the Beachwood area.
and it’s slowing everything down. It's madness in here
It’s a bit on the small side. But give me a call back if you'd
like to take a look at it. Look forward to speaking to you.
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today so call me back when you get this because we need

to get the machine fixed.

Unit 4 Recording 9
AV = Automated voice B = Benazir K = Kerem

AV: Message 1

B: Oh, hi, umm, this is a message for Mustafa. My name

is Benazir and I’m calling about my appointment
today. Um, I’m afraid I’ll be a bit late because I sort of
overslept, so, let me see, it’s 10.30 now and the
appointment is in fifteen minutes but I should be able
to get there in about an hour or two, so ... I hope that’s
ok! Thanks!

AV: End of message. Message 2

K: Mustafa, hi, it’s Kerem Yildiz. Listen, Mustafa, there’s

been a bit of a hold-up with the delivery of the laptops.
Um, they’re stuck in customs at the moment and
they’re asking for paperwork. Don’t worry, it’ll all get
sorted, but it might delay things by a couple of weeks
or possibly a month. Anyway, give me call when you
get this message. Thanks.

AV: End of message.

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ROADMAP™ B2 Students’ Book audio scripts

Unit 5 Recording 1 F: What?

1 E: The soles are coming away.

A: Why did you buy those? F: Already? That’s really bad. How long have you had
them?
B: Well, I thought they might come in handy one day.
E: A couple of weeks. Terrible, isn’t it?
A: But you were supposed to buy a packet of screws.
F: Yeah. How much did you pay for them?
B: Yeah I got those, but I bought these spanners, too.
E: Um, I can’t remember but they were cheap … really
A: You thought they might come in handy? cheap.
B: Yeah. And they were half price! F: You know, it’s important to buy good quality. You ought
A: But you’ve already got a set of spanners. It's in the to have chosen better shoes.
cupboard. E: I suppose you're right ... Yeah, I wish I'd paid more for
B: Yeah, but it's only a small set. better ones now. I wasted my money on these.

A: And when was the last time you used them? F: Let that be a lesson to you!

B: Well, let’s see now. Not for a while, that’s true. 4

A: I wish you hadn’t wasted your money on those G: What’s this?

spanners. Why didn't you just buy the things you H: It’s a present for you.
actually needed?
G: Oh! What on earth is it?
B: Hmm, maybe I shouldn’t have bought them.
H: It’s a coffee cup holder. Cool, huh?
A: Yeah, maybe you shouldn’t.
G: Why on earth did you buy that?
2
H: Because it’s a useful present.
C: Why did you buy three loaves?
G: You really could have saved your money. I’m never
D: Oh, they were on special offer. Three for two. Why not, going to use it.
eh?
H: Oh …
C: But the shopping list I gave you said ONE loaf of bread.
G: It clips on to the side of the table?
D: Yeah but the third loaf is free. Gratis!
H: Yeah.
C: But we’ll never get through that much bread. And it’s
almost past its sell-by date. G: Well, why wouldn’t I just put my cup on the table?

D: We can freeze it … H: Umm …

C: The freezer's full. Oh, Dan! You were only supposed to G: Huh?
buy one loaf. H: I guess I should have thought a bit more before I bought
D: Yeah, I suppose I didn’t really think. Sorry. it.

C: Now I have to throw two loaves of bread away! Oh, if

only you’d stuck to the things on the list, Dan! Unit 5 Recording 2
3 P = parent T = teenager
E: Look at this. P: How did your exam go?
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T: It could have been worse. Stages 9 and 10: Ultimately, it’s the jury who decides if
the gang are guilty or not guilty. If the jury finds the robbers
P: It could have been worse?
guilty, it’s the judge’s job to sentence them. He or she must
T: Yeah, I should have done better. decide how long the robbers must spend in prison. In one
strange case, the robber found the sentence too lenient.
P: You should have done better?
James Verone of North Carolina was suffering from various
T: Look, this is supposed to be a holiday! health-related problems, but he had no insurance and
couldn’t afford the treatment. So instead he walked into a
P: And you were supposed to do well in the exam!
bank and politely demanded one dollar. He then sat down
T: Yeah, well, it could have been worse. to await arrest. His reasoning was that the only place he
could get free health treatment was in prison.
Unfortunately, his crime was not thought serious enough
and he didn’t get the length of sentence he needed to get
Unit 5 Recording 3 the health treatment!
Expert on radio programme:

More than 60 percent of bank robberies are quickly

solved by police and typically the robberies follow these Unit 5 Recording 4
stages.
1
Stage 1: The leaders of a gang of bank robbers, usually
The police have little time between arresting someone and
called the ringleaders, research and plan the raid. They
charging them.
visit the bank and work out the best way in. George
Leonidas Leslie, an American bank robber from the late 2
19th century, sometimes broke into the banks he planned
It was early so there were few people on the streets.
to rob first, without taking anything, just to check that he
understood the building. 3
Stages 2 and 3: The gang break into the bank and steal The gang left a few clues behind at the scene of the crime.
the money. Then they try to leave the scene of the crime
4
without attracting attention. This is often more difficult than
breaking in itself. In 1986 the so-called Hole-in-the-ground The burglar took my TV and a little bit of money.
Gang in Los Angeles removed almost 100 cubic metres of
5
earth below Hollywood to create tunnels, which they then
drove through in order to escape after a bank robbery. They need a little more time to interview the ringleaders.
Stages 4, 5 and 6: The gang must then try to evade 6
arrest. Usually this doesn’t last long as most banks are in
Few people know anything about the robbery.
urban areas and there are lots of witnesses and CCTV
cameras. The police usually catch the robbers within 24 7
hours and charge them with robbery. If the gang have used
There’s little reason to think that they will go on trial.
guns, it becomes armed robbery, which is much more
serious. 8
Stages 7 and 8: When the police and the prosecution They opened a few safety deposit boxes but not many.
service have gathered enough evidence and built a case,
the gang go on trial in front of a judge and jury. If the
robbers plead guilty, they usually get a more lenient
sentence. If they plead not guilty, the sentence can be
more severe.
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Unit 5 Recording 5 Legend has it that some people threw themselves into the
canals to escape their debts. Tulip bulbs went from being
Speaker:
worth the same as an expensive house to being worth no
Tulips. One of the brightest, most colourful plant more than an onion. In some ways, the world would never
varieties that Mother Nature has to offer. Who doesn’t love be the same again. It had experienced its first, but certainly
the sight of a field of tulips or a vase full of them on the not its last, financial bubble.
dining table? But did you also know that tulips were the
cause of one of the first financial bubbles? By bubble, I
don’t mean the kind that children play with. I mean the kind
Unit 5 Recording 6
of bubble where the price of something goes up and up
and up until it becomes absolutely ridiculous, and then
crashes and a lot of people lose all their savings. 1

Back in the seventeenth century, the Netherlands was A: So it’s true, is it?
known as the United Provinces and it was a highly B: It’s absolutely true.
successful global power. The new middle classes found
that they had more than enough money to live on and they 2
wanted to spend some of that extra money on beautiful C: They’re opposed to the idea.
things, like tulips. But rather than buy the flower, which
would quickly wither and die, people wanted the tulip bulbs, D: They’re bitterly opposed.
because from each bulb you could grow a flower AND get 3
several more bulbs.
E: I think she’s honest.
This demand for tulip bulbs was completely new and the
prices began to rise because people started to see them as F: She’s completely honest.
an investment. The more beautiful and rare the tulip, the 4
more expensive the bulb. Today all kinds of tulips are
widely available but at that time it was difficult to grow the G: Are you concerned?
really exotic varieties with stripes and spots and so they H: I’m deeply concerned.
remained rare. This is crucial for bubbles. It’s only when
demand is high and supply is low that a financial bubble 5
starts to grow. I:That’s new.
The most expensive variety of tulip bulb was the J:It’s entirely new.
extremely rare Semper Augustus. Rich people began to
offer their life savings for just one, partly because from one 6
bulb it’s relatively easy to cultivate many more. Perfectly K: It looks dangerous.
normal people began borrowing money at high rates of
interest in order to buy and then sell tulip bulbs and the L: It’s extremely dangerous.
prices continued to rise. It is said that a single Semper 7
Augustus bulb became more expensive than a house on
the most fashionable street in Amsterdam. M:Is he qualified?

Looking back, it seems obvious what was going to N: Yes, he’s highly qualified.
happen – nothing can keep growing forever! Suddenly, at 8
the beginning of 1637, the prices of tulip bulbs stopped
rising and started falling. In fact, the prices crashed and O: So it’s safe.
demand for the bulbs collapsed. Panic set in. Those who P: It’s perfectly safe.
had hoped to become rich were bitterly disappointed, and
those who had spent their life savings lost everything. 9
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ROADMAP™ B2 Students’ Book audio scripts

Q: Is it simple? Our first discovery was that diners are taking longer to
eat their meal. As this visual shows, in 2004 a typical meal
R: It’s relatively simple.
took one hour and five minutes, while today it takes almost
10 two hours. That’s a rise of 75 percent.

S: We’re lost. Why is this, do you think? Well, the first reason is that it
takes a lot longer for customers to order their food. As you
T: We’re totally lost.
can see, back in 2004 customers took on average eight
minutes to order their meal while now customers take on
Unit 5 Recording 7 average 21 minutes. That’s two and half times as long. The
reason for this is that the first thing customers do when
Melanie: they sit down is look at their mobile phones. Then they ask
for the wifi code or sometimes, as more than half of our
I’d like to begin by thanking you for coming to my
diners did, they ask the waiter or waitress to take a group
presentation today. My name is Melanie Rose-Mason and I
photo of them. All of this takes a long time and as a result,
work for a small chain of restaurants here in the city. What
when the waiter comes to take their order, they often
I’d like to do is to give you the results of some research
haven’t even looked at the menu yet.
we’ve been conducting into customer satisfaction at our
restaurant chain. It’s also interesting to note that the number of people
who ask for a different table has risen slightly. This visual
Now, you may or may not be aware that in recent years
illustrates that point. Back in 2004 it was around six
the restaurant industry has been doing very well. Eating
percent of diners, whereas now it’s closer to nine percent.
habits have been changing and more and more people are
The reason seems to be that people nowadays are less
now eating out, or ordering in food, rather than cooking for
likely to accept second best. If they see a better table with
themselves at home. This has led to many new
a better view, they want it!
restaurants. At the same time, however, customer
satisfaction has been falling. This is a trend that has been We’ve also seen a sharp rise in the number of people
seen throughout the restaurant industry. We wanted to who send their food back. As this chart illustrates, in the
know why this is, so we compared video of our restaurants past only around one in twenty-five diners sent their food
in 2004 with video of our restaurants now and tried to back, while now that figure is closer to one in five. That’s a
understand what was happening. The results might huge increase and it’s expensive for restaurants and again,
surprise you. the reason for the increase is the mobile phone. Diners
now tend to either continue looking at their phones when
their food arrives or they spend up to three minutes taking
Unit 5 Recording 8 pictures of their food to post on social media. As a result,
Melanie: the food goes cold and the customer sends it back.

Now, take a look at this next slide. It shows that the time
What we found is that the problem is not our
between finishing the meal and leaving the restaurant has
restaurants. The problem, to be completely honest, is our
risen dramatically. Customers now take three times as long
customers! Let me explain why.
as they did in 2004. Again, this seems to be because they
Firstly, let’s look at that fall in customer satisfaction. As are busy with their mobile phones.
you can see from my first slide, it’s been a slow but steady
Obviously, it’s extremely difficult to say to a customer,
fall. Customers nowadays are more likely to complain,
‘Can you stop looking at your phone’, but at the same time
more likely to post a negative review and more likely to
our research points to one conclusion. Customer
give a restaurant a lower satisfaction rating. Now, you
satisfaction is falling because customers are making
could argue that this is because customers expect more,
themselves unhappy, and it’s highly likely that they’re
however our research showed that something else was
making themselves unhappy because they're spending
going on.
time on their mobile phone rather than enjoying the

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ROADMAP™ B2 Students’ Book audio scripts

experience of being in a restaurant. In fact, a few G: Don’t blame me. I don’t even like eggs.
restaurants have even started asking customers to hand in
M:Well, who did then?
their phones when they enter the restaurant.
G: Dunno. Ask Felix.
So, let me tell you about how we have tried to tackle this
problem and improve customer satisfaction … M:Felix?

F: Ah, the great disappearing egg mystery. I had nothing to

Unit 5 Recording 9 do with it, I’m afraid! I’d ask Helen if I were you.

M:Helen, did you eat all the eggs?

1
A = father B = teenage girl H: No … but I might have dropped them.

M:Dropped them?
A: Who left the front door open this morning?
H: But it wasn’t my fault. You shouldn’t have left them lying
B: I have to own up. It was me! Sorry!
around.
A: OK but try not to do it again.
5
B: I’ll try.
N = Nina O = Nina’s flatmate
2
N: Hey, my bicycle is gone. Has anyone seen it?
C = mother R = Ruth = teenage girl
O: Oh, I borrowed it to go to the shops, but I brought it
C: Hey, who left the oven on? Ruth? Was it you? back. I left it outside.
R: Me? Why me? It’s got nothing to do with me! N: Did you lock it again?
C: OK, I’m only asking. O: Um, maybe not. Oh, no!
R: Yeah, but you always blame me for everything. N: So it’s been stolen!
3 O: I’m so sorry. It’s entirely my fault.
D = father E = teenage son N: You’re telling me!
D: Who left the central heating on all night? O: I’ll sort it out, I promise … Nina, I’m sorry …
E: It was my fault. I apologise. I forgot to turn it off when I N: Oh, just leave me alone.
went to bed.

D: Heating costs money, you know. Unit 5 Recording 10

E: I know, I’m really sorry.
1 It wasn’t my fault.
D: All right. It was cold last night anyway so it’s no big deal.
2 I had nothing to do with it.
But try to remember next time.
3 Don’t blame me.
E: I will.
4
Unit 5 Recording 11
M = mother G = Gretchen F = Felix H = Helen
1
M:Who left this big mess in the kitchen?
A: Excuse me! … Hello.
G: Dunno.
B: Hi.
M:And who finished all the eggs? Gretchen?
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A: Hello. Um, I’ve actually booked this tennis court. B: Good. I’ll call the receptionist. Hang on a minute …

B: Oh, right. 2

A: Yeah. So would you mind stopping your game? C: So anyway, I talked to Mike and Mike told me that it was
all a misunder – Are you listening to me?
B: Well the court was free when we arrived, so the hotel
receptionist said we could play. D: What? Um, oh, yes, of course. Your bike. You were
talking about your bike.
A: Yes but I booked it and I’m here now.
C: My bike? I was talking about Mike!
B: What time did you book it for?
D: Oh, sorry.
A: Between three and four and it’s quarter past three right
now. C: Are you checking your phone?

B: Yeah, that’s the problem. If you’re more than ten D: … Yeah. Sorry. Look it’s just that I’ve got a big meeting
minutes late then they give the court to someone else. tomorrow and there are some emails that I need to …
sorry.
A: Well they didn’t tell me that when I booked. I don’t think
it’s fair. C: But it’s dinner time and you’re working!

B: Yeah, and I don’t think it’s fair for us to have to stop our D: I know but this meeting is important!
game.
C: Am I not important, too?
A: But I booked the court!
D: That’s not fair! Of course you’re important, but you know
B: But you were late. my job is really demanding.

A: That wasn’t my fault. There was a queue at reception C: So is mine, but I still find time for you!
and …
D: Look. Let’s put this to one side and think of a solution.
B: Look! Let’s try to find a solution, shall we?
C: Well, we definitely need a solution. This can’t go on.
A: Hmmm.
D: You’re annoyed because I’m looking at my phone and
B: From your point of view, you’ve booked this court and I’m stressed because I’ve got a big meeting tomorrow.
from mine we’re allowed to play now.
C: OK.
A: That’s pretty much it, yes.
D: What about if we make a rule: no digital devices at
B: Why don’t we see if we can book the court between four dinner.
o’clock and five o’clock. If it’s free then, we can decide
C: Uh-huh.
who plays now and who plays later.
D: But then I get some time after dinner to do some work.
A: I don’t think that’s fair. I booked the court!
C: After dinner?
B: Yes, I understand that. Unfortunately the rules say that
you were too late. D: Yeah. It makes sense because you get what you want
and I get what I want.
A: Yes, but I didn’t know that …
C: I don’t think that’s going to work. We need to set a time
B: I know you didn’t know, and I don’t think you’ve done
limit.
anything wrong, but neither have we! So, let’s see if we
can book the court for the next hour. If we do that, then D: A time limit?
we’ll all be able to play tennis.
C: Yep, you need a limit on how long you’re going to work,
A: Well, OK. I guess that sounds reasonable. otherwise you might work all evening.

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D: You’re right. Any suggestions?

C: Let’s say an hour.

D: OK. So no digital devices at dinner, but I get an hour

after dinner to do some work?

C: Yep.

D: All right. That’s OK with me.

C: Good.

D: OK, I’m putting my phone away. Now tell me what the

problem was with your bike.

C: My bike?!

D: Only joking …

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ROADMAP™ B2 Students’ Book audio scripts

Unit 6 Recording 1 F: Oh, that’s good to hear.

1 4

A: So how was your date, then? G: Hey, you seen those new TVs?

B: He didn’t stop talking about himself the whole evening. H: What, the fancy high-definition ones?

A: I hate it when people do that. G: Super high-definition, eight-k screen with built-in
surround-sound audio.
B: Me too! First he told me about his job, then his car, then
his motorbike, then his plans for the future … H: Sounds amazing.

A: Self-obsessed. I bet he didn’t ask you a single question. G: Yeah.

B: Not a single one! And he looked so kind and clever. H: You thinking of getting one?

A: Just goes to show, doesn’t it? You can’t judge a book by G: Are you joking? They cost an arm and a leg! No, I
its cover. thought you might want to buy one.

B: Very true. H: Me? What makes you think I can afford one?

2 G: Well, you’re always into the latest gadgets and tech so

…
C: Can you hear that?
H: No way! They’re too expensive.
D: What?
5
C: That music. It’s coming from next door, I think.
I: Extraordinary, isn’t it?
D: Oh, yeah. Sounds like techno. Just ignore it.
J: Beautiful … See that?
C: I can’t. It’s driving me up the wall.
I: What?
D: Why don’t you ask him to turn it down?
J: It was a shooting star … There’s another one!
C: I can’t do that, either. We don’t talk to each other any
more. I: Wow! It takes your breath away, doesn’t it?

D: Oh, is he the one you had a row with? J: Totally.

C: Yeah, that’s him. 6

3 K: I see he’s got a for sale board up.

E: … so after I left work on Friday, I went to visit Audrey in L: Who?

hospital. K: Your neighbour. Mr Jenkins.
F: Audrey? L: What, old Mr Nosey Parker. I didn’t know he was
E: My neighbour. She’s just had an operation, so I thought moving!
I’d go and see her. I tried to park but it was impossible. K: Yeah, the sign says ‘for sale’. Are you sad he’s going?
Couldn’t find a space.
L: Are you serious? I’m over the moon!
F: Parking is terrible round there.
K: So you’re not going to miss him.
E: Awful. It’s such a pain. Anyhow, I found a space
eventually and went to see her. She was looking so L: Not for a second. He’s always poking his nose into my
much better. business. Hopefully somebody nice will move in and I’ll
have a neighbour I like for a change.
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7 Unit 6 Recording 3
M:So, are you ready? A: Do you want to go first?
N: Yep, all set. B: No, you go first.
M:Have you learnt your speech? A: All right. What do you think about people eating with
B: Yep, got it word perfect. their mouth open?

M:You’re not at all nervous, are you? B: Oh, I loathe that.

N: Why should I be? A: Me, too. It drives me up the wall if I’m in a restaurant
and I have to watch someone doing that.
M:Well you’re about to give a speech in front of several
hundred people. That would make most people nervous. B: Absolutely. I keep wanting to say, ‘Where are your
manners?’ like my mum used to say to me.
N: Nah! It’s a piece of cake. I love giving speeches. I can
listen to the sound of my own voice! A: Yeah! OK, your go.

M:OK, well, good luck! B: All right. What do you think about sandy beaches on a
hot summer’s day?
N: Thanks, but I don’t really need it. I’ve got it all up here.
A: Oh, I’m not a big fan, really.
8
B: No?
O: Oh, this is good. This is really good.
A: No. All that sand getting in your clothes and your towel.
P: The cheesecake? It’s a bit of a pain.
O: You have to try it. It’s amazing. B: Oh I love it. Warm sand under your feet, the cool sea.
P: Oh, yes, that’s really good! It’s heavenly.

O: Isn’t it! A: Well, I guess we'll just have to agree to disagree on that
one.
P: It’s out of this world! The best cheesecake I’ve ever
tasted. Mmmm. Just one more bite. B: Yeah, but come on! What’s not to like about a day at the
beach?
O: Hey! It’s also MY cheesecake so if you want more, get
your own! A: I like swimming in the sea and I like the beach, just not
sandy beaches. Give me a nice pebbly beach any day.
P: Oh! That’s so mean.
B: All right. As you say, we have to agree to disagree. Your
Unit 6 Recording 2 go.
1a Did you remember to lock the door? A: What do you think about waiting for buses?
1bDo you remember locking the door? B: Well … I don’t love it but I don’t loathe it, either.
2a I tried to eat less sugar. A: No? I can’t stand it. It drives me up the wall, just
2bI tried eating less sugar. standing around, wasting time, waiting for a bus to
appear …
3a I stopped talking to her.

3bI stopped to talk to her.

Unit 6 Recording 4
1

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Umm … I really object to people using ‘So’ at the start of usually I think ‘What are you talking about? I am facing it –
every sentence. ‘So, how are you?’, ‘So, I went out last and I don’t agree!’
night …’, ‘So, nice socks you’re wearing!’ It’s just not
7
necessary. Please, stop it everyone, please!
Hmm … my personal bugbear is ‘At the end of the day’.
2
You know, when someone says something like ‘At the end
Expressions I love to hate? Oh, yeah, ‘basically’. It drives of the day, it’s not important.’ Or ‘At the end of the day, it
me crazy. ‘Basically, I’m not sure what to do’, ‘Basically, doesn’t matter.’ I don’t know why I hate it so much. I guess
I’ve eaten all the doughnuts,’ ‘Basically, I think you’re it’s just because people who use it say it all the time.
crazy.’ It doesn’t mean anything, that’s the problem.
8
3
I don’t like, ‘It is what it is’ meaning, like, ‘there’s nothing
Well, I don’t really have any phrases I hate … Oh, hang on! you can do to change it.’ It just sounds really … stupid.
I hate ‘literally’. Why do people say that when they don’t [mocking tone] ‘Nothing you can do about it. It is what it is!’
mean it? Like, people say, ‘I literally nearly died’ when
9
‘literally’ means ‘I’m not exaggerating’. But of course they
are exaggerating. All they mean is that they were a bit Yeah, quite a lot of phrases annoy me but my pet hate is
surprised. They didn’t nearly die at all so why say ‘literally’? ‘To be honest’, as in ‘To be honest, I don’t like it. To be
It’s completely misusing the word. honest, I’m over the moon. To be honest, blah, blah, blah.’
It’s such an unnecessary phrase ‘coz we always expect
4
people to be honest and to say what they think.
A: Which … which one is it again, that you hate?
10
B: Oh, ‘at this moment in time’?
A: Oh, what’s that phrase you hate?
A: Yes, ‘at this moment in time’.
B: ‘Speaking personally’.
B: Hate that. Everybody says it nowadays when what they
A: That’s it! ‘Speaking personally’.
mean is, ‘at the moment’. So why don’t they say ‘at the
moment’? B: Yeah, I hate that. It means absolutely nothing.

A: Yes, you hate it!

B: When someone says [mocking tone] ‘Oh, at this Unit 6 Recording 5

moment in time, it’s not a good idea’, I think, ‘Why do
1
you say that?’ Just say ‘at the moment’!
A: Let’s talk about this coming weekend.
A: Yes, you really hate it!
B: OK.
5
A: Basically, we need to decide what to do.
I hate … oh yeah, ‘the reality is …’ People use it to, you
know, end a conversation. Like, they’re trying to say: ‘This B: What do you mean?
is the absolute truth and you can’t argue with it.’ But
A: Well, we promised to visit Uncle Tommy on Sunday and
usually, it’s not the reality or the truth at all. It’s just their
he’s expecting us.
opinion.
B: Oh, not again!
6
A: Yes, again.
‘Let’s face it’ – that’s the one I hate most. You know, like
‘Let’s face it, it’s not very good.’ Or ‘Let’s face it, it’s awful.’ B: To be honest, Dad, I’d rather not go.
People always use it to say something negative. And

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A: I know that but we have to go once in a while and let’s Unit 6 Recording 6
face it, we haven’t seen him for six months or more.
1 tension
B: You said we need to decide but actually you’ve already
decided, haven’t you? 2 sugar

A: Well … 3 criticise

B: Visiting him is soooo booooring. All he ever talks about 4 praise

is his illnesses. 5 suit
A: Look, I’m not really looking forward to visiting him either, 6 sure
but it is what it is.
7 pressure
B: Come on, Dad. Do we really have to go?
8 refuse
A: Yes, really. The reality is, he’s family. One day you’ll be
old and you’ll want your family to visit you. 9 tense

B: I’m not going to talk about my illnesses when I’m old. 10 issue

2.
Unit 6 Recording 7
C: Can I ask your advice?
Cl = Clive R = Robin C = Claudia
D: About what?

C: Well, I’ve saved up a bit of money over the last year to Cl … So, Robin, the two bank robbers are still holed up
buy a bike, an electric bike, but now I’m wondering inside Westermare Bank and they’re still refusing to
whether to keep saving for another year or so and buy a come out. Back to you in the studio.
small car. What do you think? R: Thank you, Clive. As the situation at the Westermare
D: At the end of the day, it’s your choice, but I think buying Bank enters its second day, we ask: what is the best
a bike is the better option. You need it right now. You’re way to negotiate in a crisis? To answer that question,
wasting money on buses at the moment. here in the studio we have professional crisis negotiator,
Claudia Whitman. Claudia, tell me, what does your job
C: True. I’m literally going to die if I have to squash onto involve?
another bus. But with a bike, I’ll have to cycle in winter,
too. I’ll get wet! C: Well, as you say, I’m a professional crisis negotiator,
which basically means that I negotiate with people who
D: You can buy some waterproofs to keep you dry. are in a crisis situation.
C: But it’ll be cold and … R: Like the armed robbers who are refusing to come out of
D: Look, there’s no point complaining about it. It is what it the bank?
is. With a bike you get wet but it’s not the end of the C: Exactly.
world. You need transport and at this moment in time a
bike is a good option for you. R: And what do you say to people in that situation? At the
end of the day, it must be extremely difficult to get them
C: But a car is warm and safe and … to do what you want.
D: … polluting and don’t forget, it’s expensive to run a car, C: It is difficult, but you have to approach it from the right
particularly if it goes wrong. Let’s face it, it doesn’t make angle. The key is to build trust with the person you're
sense. If you waste time saving for a car, you’ll regret it. talking to. That way, they’re more likely to cooperate.

R: How do you do that? How do you talk to them?

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C: Well, first off I wouldn’t use the word talk. We all know is one of the most powerful words we have in a
the phrase talk is cheap. It’s better to use the word negotiation situation.
speak. It’s more direct. I’d say, Can I speak to you? That
R: Fascinating stuff. OK, that’s all we’ve got time for. Thank
helps to build trust.
you Claudia Whitman.
R: OK, so, how else do you build trust? What would you
say to the men in Westermare Bank?
Unit 6 Recording 8
C: Basically, what’s most important is that you actively
listen. 1

R: Actively listen? A: Have you tidied your room this week?

C: That’s right. When someone talks, don’t interrupt them. B: I did that last week!
Never say Yes, but, because that shows you want to
2
argue rather than listen. That creates conflict and
tension. Instead, if someone says I’m not coming out, C: Can I stay over at a friend’s house tomorrow night?
you repeat that back to them as a question: So, you’re
D: It’s a school night so you can’t.
saying you don’t want to come out?
3
R: … and that shows you're listening.
E: How was school today?
C: Exactly. And if they tell you about their problems, or
share something else that's personal, make sure you F: Why do you always ask that question?
recognise what they're doing. Don’t say Everyone has
4
problems. Say Wow! You’ve had some really difficult
problems. G: Could you put your dirty clothes in the wash?

R: OK, I’ve got that. Now imagine they’re really angry or H: Do I have to?
emotional. What do you do then?
5
C: Then you stay calm, recognise how they're feeling and
I: What are you going to do this weekend?
accept it. One of the worst things you can say is Calm
down! That’s so annoying! Instead you should say I can J: Don’t know. I’ll probably go into town with some friends.
see you’re angry and I understand why.

R: Do you ever talk about your own problems?

C: Yes, I do. It’s one way to build trust. Sometimes I say I’ll Unit 6 Recording 9
let you into a secret. I’ve also done some really stupid 1
things in my life. It’s important that you are honest and
don’t tell lies. F = father D = daughter S = son

R: So, you’ve really got to be open with them? F: Hey! Where’s my piece of apple cake?

C: Absolutely. At the same time, you’ve got to be a bit D: Stephen ate it, didn't you, Stephen?
smart. For example, crisis negotiators know that the F: Stephen?
word willing is very useful.
S: Sorry. It was just too tempting!
R: Really? Why is that?
2
C: When you say Would you be willing to do something for
me? you’re much more likely to get a positive response F = father D = daughter
than if you say Would you do something for me? Willing D: OK, I’m off. Bye!

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F: Don’t forget to call me when you get there! M: Don’t do it like that. Use the other spanner and turn it
towards you …
D: Call you?
W: If you don’t go away, I’m going to throw this spanner
F: Yeah. I just want to know that you've arrived safely.
at you!
D: OK, I’ll call you when I get there. Bye.
M: OK, OK, I’m going!
F: Bye, love.
6
3
F = father D = daughter
M1 = man 1 W = woman M2 = man 2
F: Sally, can you unlock the door and come out here,
M1: Shall I ring the bell? please?

W: Yeah, do it. We’re half an hour late, you know. D: No.

M1: Yeah, because of the traffic. F: Sally, come on, unlock the door.

M1: It wasn’t the traffic. We’re late because you took two D: I’m not coming out.
hours to get ready!
F: Sally, I really want you to unlock the door and come
M1: Yeah, I suppose you’re right. It was my fault. outside!

M2: Hi! Really good you could make it. D: What?

W: Sorry we’re late. F: Sally, did you hit your brother?

M2: Don’t worry! Come in, come in. D: No! He’s lying.

4 F: Well, someone hit him. He’s crying now.

W = woman M = man D: It wasn’t me!

W: I have a question for you. F: OK, Sally, let’s go downstairs and talk about it.
M: OK.

W: Err, will you marry me? Unit 6 Recording 10

M: Marry you? No. 1 accuse

W: No? 2 admit

M: No. 3 advise

W: But … but … I’ve got a good job and a nice apartment 4 agree
and a luxury car!
5 deny
M: A luxury car?
6 insist
W: Yeah.
7 offer
M: Hmm … OK then. I’ll marry you.
8 persuade
5
9 refuse
M = man W = woman
10 regret
M: What are you doing?
11 remind
W: What does it look like? I’m changing the wheel.
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12 threaten M: The one by Carlos Quesada. It was a novel.

W3: Oh, with red letters on the cover?

Unit 6 Recording 11 M: That’s the one. Could I have it back at some point
soon? I want to lend it to my father.
M = man W = woman
W3: Sure, sorry, I forgot I had it.
1
5
W1: Did you eat some of my biscuits?
W1: Could you give me a hand?
M: Yes, I did. Sorry. I’ll get you some more.
M: Sure.
W1: Don’t worry. Just wondering why I didn’t have many
left. W1: Just hold this while I wash it.
2 M: No problem.
M: Shall we eat out this evening?

W1: Hmm, not sure. We haven’t got much money at the

moment.

M: Oh, go on. The Korean restaurant on Finch Street is

really cheap …

W1: Yes, but …

M: And totally delicious. The kimchi is amazing.

W1: Oh, OK then.

M: so I really think that, under the circumstances, I

deserve a refund.

W2: Well, we don’t normally give refunds in these

situations. We prefer to repair …

M: Yes but I’m not interested in a repair. If the product is

faulty, I’m entitled to a refund.

W2: As I say, we don’t normally –

M: I’m sorry to interrupt you, but perhaps I could speak to

your supervisor and they could organise a refund for
me?

W2: Er … that won’t be necessary, Mr Jones. I’ll arrange

for a refund for you.

M: Thank you.

M: You know that book you borrowed?

W3: Book? No.

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Unit 7 Recording 1 You can’t do without social media, so I’m giving priority
to that. I may well pay my brother to give me a hand. He’s
1 unemployment quite good at that sort of thing and he’ll do a good job in
2 inequality terms of getting the word out, although he can be a bit
bossy so I have to make sure he doesn’t try to take control
3 poverty of the whole project. In fact, rather than pay him, I might
4 social unrest ask him to help in exchange for a free ticket to the concert.
I hope I'll make a profit. Fingers crossed!
5 life expectancy

6 intolerance
Unit 7 Recording 3
7 homelessness
1 I’m probably gonna try to make a deal.
8 energy efficiency
2 I’m definitely gonna spend a bit of money.
9 healthcare costs
3 It’s likely that they’re gonna say yes.
10 living standards
4 It’s unlikely that we’re gonna make a loss.

5: I don’t think we’re gonna sell all the tickets.

Unit 7 Recording 2
6: I doubt he’s gonna help us.
Rafaela:

I’ve always fancied myself as a music promoter. I

organise a big barbeque for my friends every summer on
Unit 7 Recording 4
the beach and usually some friends play instruments and Rafaela:
sing and it’s a lot of fun. And sometimes I think – perhaps I
could organise a concert! So, I’m going to take this OK, so, you wanna know how it all went, right? Well, it
opportunity to try. I’m organising a concert … in seven was a mixed bag, to be honest. In the end I sold about
days! I’ve made a plan and I’m probably going to spend sixty tickets and that was a bit disappointing. It certainly
most of the money on one headline act, a singer I know wasn’t the 200 I was hoping for and it meant that I made
called Gilda Alves. It sounds a bit risky but it makes sense about £900, but then of course I had to repay the initial
to me. She’s quite a big name, at least around here, and £500, so I was only left with £400, which is what I agreed
that will attract people. She’ll hopefully say yes because to pay Gilda, the singer. So basically, zero profit. Like I
she’s a friend of mine, but if she doesn’t, I’m not sure what said, a bit disappointing really after a week of work.
I’ll do. It’s unlikely that I’ll find someone to take her place at Basically, I got a few things wrong, which is not
such short notice. surprising given how much time I had to prepare.
In terms of the venue, I'll definitely try to make a deal The biggest mistake I made is that I forgot about staff.
with the theatre in town. I know that they don’t have a play I thought I could do it all myself, but on the actual night of
on at the moment. I don’t think I’ll pay them a fee. Instead the concert I had to take tickets at the front door and help
I’m probably going to offer them £5 for every ticket I sell, the musicians backstage and be in twenty other places at
but I haven’t quite worked it all out yet. onceand it was all a bit chaotic so … yeah, that didn’t go
I’m planning to sell tickets for £15 each and I reckon I so well. I’m pretty sure that quite a few people got in
should easily sell a couple of hundred. I doubt that I’ll set without paying, but there was nothing I could do about that.
up a website, there’s not really enough time, but I’m So lesson one is, don’t try to do everything yourself. You’re
definitely going to spend a bit of money on marketing to tell going to need to pay for help.
people about the event. The second thing is that I just forgot about the power
of email. I was really happy with the social media

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campaign that my brother organised and that’s how most B: OK, I’ll check with my neighbours, especially the
people heard about the concert, but what I should have downstairs family. It’s quite a big favour to ask but I’ll
done is just emailed all my friends and family and told them see what they say. How many guests will there be?
what was happening and asked them if they’d like to come
A: Good question. There are twenty people on the course
along and bring a friend or two. That way I would probably
but if some people can’t come and others bring a friend I
have reached 200 people easily, but I was so focussed on
reckon it'll be about twenty-five people.
attracting the general public that I forgot about friends and
family. B: OK. I’ll talk to my neighbours.

And lastly, and this really hurts, I don’t have any A: I think we should have a bit of food. Nachos, dips,
photos of the event. The concert itself was amazing and sausage rolls, that kind of thing.
Gilda gave such a great performance but I don’t have any
B: Not sausage rolls. The teacher is vegetarian and so are
photos or video because I was so busy doing other things.
half the class.
So next time, I’m going to hire a professional photographer.
A: Good point.
And yes, there is going to be a next time. It was really
hard work but I loved every minute of it so I’m going to do it B: Is there a budget?
again next year!
A: I was thinking of asking for a contribution from people
who come – about £2 each.

B: So, let’s say a budget of approximately £50 but probably

Unit 7 Recording 5
a bit less because some people always forget to pay.
B: Hey, how's it going?
A: Yeah, that makes sense. Can you organise the snacks
A: Yeah, not bad, thanks. Actually, I was thinking about then?
organising a surprise party for our teacher next Friday.
B: Yeah, OK. Are we going to send out invitations?
What do you think?
A: Yes! Could you put together something on the
B: A surprise party? Is it her birthday?
computer?
A: Yeah. It’s an important one as well. It would be really
B: Well, I’m not very good at that kind of thing, but I’ll give it
nice to do something special for her.
my best shot. What needs to be on the invitation?
B: Yeah, sounds like a good idea. Do you want me to give
A: Well the date, the time, the venue and your phone
you a hand?
number in case people need to call. That’s all I think.
A: Yeah, that would be great. There’s too much for one
B: OK. I’ll make a quick digital invitation and we can send it
person to do. Do you think you could take on some of
to people on the class chat app.
the jobs on my to-do list?
A: Great. Maybe you could make a birthday card at the
B: Sure. Hang on, let me get a pen and paper … OK. What
same time?
do you want me to do?
B: A birthday card?
A: Well the first thing is to find a venue for the party. I was
thinking either in the park over the road, but that’s not A: Yeah, something simple, you know, just a photo of the
ideal because it'll probably rain on Friday, or … teacher and Happy Birthday and …

B: Or? B: OK, OK. Have you thought about a present?

A: Or … your apartment? A: I was thinking about a voucher. What do you think?

B: My apartment? B: Sounds like a good idea. We could buy a voucher for

about £20 and then there'd still be money for food and
A: Yeah. It’s big enough and it’s quite close and …
drinks.
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A: Great. Could you organise that voucher? A: You don’t need to do that, silly! You can buy them from
the pet shop. I’ve got a pack of 12 in the freezer, second
B: Me again?
drawer, so that will be enough while I’m away.
A: Yeah? Why?

B: OK.

A: Now, we can’t have a party without decorations. Have

you got anything we could use?

B: I’ve got some lights and some balloons and stuff. I’ll find
those.

A: I was hoping you’d say that.

B: So, let me summarise. I'll ask my neighbours if we can

have the party at my apartment, I'll organise the food, I'll
send the invitations, I'll make a birthday card, I'll buy a
voucher and I'll find the decorations. Does there seem to
be anything wrong with that list?

A: Er … I see what you mean.

B: Yeah?

A: We’ve forgotten the music! Maybe you could take

charge of that. Are you any good at DJ-ing?

B: … I’ll think about it.

Unit 7 Recording 6
A: Thanks so much for looking after my flat while I’m away.
I feel so much better knowing that someone will be here
to look after everything.

B: Yeah, no problem.

A: And look after my little snake, of course.

B: Wait a minute – did you say snake?

A: Uh-huh.

B: I didn’t know you had a snake.

A: He’s really friendly and very easy to look after.

B: Oh, OK. Well, you’d better tell me what I need to do,

then.

A: OK, well, first of all: food. You need to feed him one
dead mouse twice a week.

B: A dead mouse? How do I catch and kill a mouse?

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B: OK, a dead mouse twice a week. Just drop it into his clean the tank with a cloth. If you have any problems
tank? you can talk to Maggie at number 32.

A: That’s right, once it’s defrosted. And don’t give him B: Is she a vet?
chocolate.
A: No, but she knows a lot about snakes.
B: Chocolate?
B: Right then. Is that it?
A: Or any other kind of food. Just the mice.
A: That’s it. And don’t look so worried! You and Bertie
B: No – other – food. might become friends …

A: And please change the water in his tank every day.

B: Every day.
Unit 7 Recording 7
A: Yep.
A: OK, take a seat. So, how did you feel you did in the
B: All right, water – change – every day … test?
A: And just keep an eye on his water. Sometimes he B: Well, not so well really. I think I failed.
makes the water dirty and then you have to change it
A: Well, I have your test results here. As you can see, you
anyway. Now, a word on handling. He loves it when you
got 60 percent, which is a pass. So well done!
spend a bit of quality time with him. You know, pick him
up, talk to him … B: Oh! Thanks!
B: Pick him up? A: Having said that, it’s only just a pass.
A: You’ll get used to it. But remember, don’t hold him by B: Yes, I understand.
the head or by the tail. Hold him by the middle section of
A: I think you’re capable of much more. So I think you have
his body.
some work to do before the next test in two months.
B: What?!
B: I think so, too.
A: You’ll be fine! And, don’t pick him up if he's just eaten.
A: So, are you ready for some advice?
That can be uncomfortable for him.
B: Yes.
B: OK …
A: First, I think you need to work on tenses, because you
A: And check the temperature of the tank every day. Bertie
made a lot of mistakes here. You’re still making some
is …
errors with the past simple and present perfect.
B: Bertie? Sometimes you use the wrong one. Remember, if you
say when something happened, you use the past
A: Yes, Bertie. Bertie is a cold-blooded animal so he can’t
simple.
generate his own heat. If the tank goes below 24
degrees centigrade it can be dangerous for him. B: Er, OK.
B: OK, check temperature every day. Must be more than A: In terms of prepositions – very good. Excellent
24 degrees. knowledge of prepositions and phrasal verbs, not so
good in terms of reporting verbs.
A: Now one last thing. Please could you clean the tank
once a week. B: Reporting verbs
B: How? A: Yes, accuse, admit, deny, insist, that kind of thing.
A: Just pick up Bertie and put him in this box [sound of B: OK.
picking up or tapping cardboard box]. Then you can
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A: You got less than 50 percent correct, which is B: No way!

disappointing, especially compared with your last test,
A: Me neither!
where you got more than 70 percent correct.
B: So I wonder if they’re from different cultures and have
B: What sort of mistakes am I making?
different expectations.
A: You’re confusing the -ing form and infinitives. For
A: It sounds like they might be.
example, after recommend we use the -ing form, but
you used an infinitive. B: It would be interesting to know.

B: OK, OK. So I should say ‘She recommended seeing the 2

film’ not ‘She recommended to see the film.’
B: Um-hum, another difficult situation, for Lisa this time.
A: Exactly. Now, your receptive skills are good, especially
A: Yes. It looks like she wants to make friends with her
listening. Your score is much higher than last time.
colleagues …
But ...
B: Yes …
B: My productive skills are not good?
A: But she doesn’t like their questions. It sounds as though
A: That’s right, your speaking and writing scores were not
she finds them too …
so good, especially your writing, actually. Lots of room
for improvement there. I think you need to write me an B: Personal?
essay every week from now on.
A: Yes, too personal.
B: An essay every week?!
B: It bothers her to answer these kinds of questions.
A: Yes. I’ll give you a list of topics, but I’d like to see an
Aː I totally understand her feelings.
essay from you every week. That should help improve
your writing. B: Yes, me too. I mean, people have different ways of
being friends in different cultures …
Now let’s look at the essay you wrote in the exam …
A: Sure.

B: So it follows that they might not be comfortable with

another way of being friends.
Unit 7 Recording 8
A: Absolutely.
1
B: So again, I wonder if Lisa has just moved to a new
A: Now, this one from Maria is very interesting. country and if she’s finding things difficult.
B: Yes, it strikes me that she’s in a very difficult situation. A: Yes, I think you’re right.
A: Yep, it’s a lose-lose situation.

B: I mean, it amazes me to hear he’s applied for the job in Unit 7 Recording 9
the first place.
1 It’s not that I really dislike him or anything. It’s just that
A: Yeah, that’s unusual. he’s a little bit strange.

B: It’s not that he's done something very wrong … 2 It’s not that I don’t want to go or anything. It’s just that
I’m really busy.
A: No …
3 It’s not that I don’t understand or anything. It’s just that I
B: It’s just that it’s not very … diplomatic.
need you to repeat it.
A: Would you want your sister-in-law as your boss?

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4 It’s not that I’ve fallen in love or anything. It’s just that I for example. What that really means is ‘I’m ending the
really, really like him. conversation.’ As in most big cities, people in London are
always in a rush and they often don’t have time to call, but
they like to think they do!
Unit 7 Recording 10
Another thing to understand is that understatement and
Here in São Paulo, one of the biggest cities on earth, overstatement are a big part of how the British express
and where I come from, there are many things to get used themselves. They tend to talk about big problems as
to, including the sheer size of the place, the cosmopolitan though they’re small and small problems as though they’re
vibe, the prices and of course the traffic. And if you’re not big. For example, if someone looks at your work and says
Brazilian, you also need to get used to the difference ‘I just have a few minor comments’, then you can be pretty
between the time people say a party will start, and the time sure that they have a lot of comments and what they really
it actually starts. For instance, if a Brazilian person says, mean is something like ‘Rip it up and start again.' Or
‘The party is starting at ten’ what he or she really means is, another favourite of mine is when people say ‘There’s been
‘Don’t arrive before half eleven.' And even that might be a a slight change of plan!’ A rough translation of this is ‘Get
bit early! ready, because the whole plan has changed.’
However, every country has a habit of saying one thing In other situations, politeness means that someone
but meaning another, as I found out when I moved to the might seem to take responsibility for a problem, when
UK four years ago. Take the phrase ‘It’s not bad’, for really they think that you have made the mistake. To give
example. Did you know that to a Brit that can mean an example, they might say, ‘It’s probably my fault’ when
anything from ‘It’s great’ to ‘It’s awful'? I certainly didn’t what they really mean is, ‘It’s definitely your fault.' In this
know that, and it caused me a lot of problems, as I’ll situation the very worst thing you can say is ‘Yes’, because
explain. it shows that you think it’s their fault, too!

And there are a few phrases you will hear quite a lot if
Unit 7 Recording 11 you get into discussions with the British. For instance,
when someone says, ‘I hear what you’re saying’, what they
I’m a graphic designer and when I first arrived in London mean is that they disagree. A better translation might be,
I applied for several jobs. Each time I went for an interview, for instance, ‘You’re wrong but I don’t want to talk about it
I came out feeling like a genius. The interviewers would anymore.’ The same meaning applies when someone says
look at my portfolio and say things like ‘We really like your ‘I’ll bear that in mind.' Both of these phrases are a
work!’ but … I never got the job and I didn’t know why. It convenient way of stopping a discussion before it becomes
was as though everyone was speaking a language that I too heated.
didn’t understand. It made me feel stupid.
Of course, not everyone is like this. In certain places it
It bothered me that I couldn’t trust what people said. In struck me that people were very direct. Each region in the
the end, a British friend helped me to understand what was UK has a different culture and each person has a particular
happening. It turned out that I was simply misinterpreting relationship to that culture. However, over time I’ve found
what people said. Politeness, he explained, is very much a that this British trait of saying one thing and meaning
part of the culture in Britain. This means that the British another is important enough to explain to visitors when
don’t like to offend others or make them feel bad. So, when they arrive from abroad, so that they avoid
a person says, for instance, ‘We really like your work’, you misunderstandings like mine.
don’t know if they really like your work or if they hate it and
So, every six months or so I go back to Brazil to see my
they are just being polite.
friends and family and to feel ‘normal’ again. Sometimes I
So how do you know what someone actually means? take a British friend with me and we go out into town
Well, without knowing the person or being able to see their together. Come round about ten, I say, but then I have to
facial expression, it’s often hard to tell, but there are some remember to add: ‘Actually, I mean "Don’t come round
general rules you can follow. Take the phrase ‘I’ll call you’,

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before half eleven, and even then, I might still be in the E: Good. Let’s get down to business.
shower!"’
F/G/H: OK / Sure.

E: It’s good to see you all here. I know some of you

Unit 7 Recording 12 had an early start to get here …
1 F/G: Yeah! / You can say that again!
A: OK … has everyone got coffee? E: Has everyone met Francesco?
B/C/D: Yes. / Yep. / Uh-huh. G/H: Hello / Hi.
A: Great. Help yourself to biscuits, of course. E: Francesco, this is Gina and this is Harriet.
B/C/D: OK / Yep. F: Gina, Harriet.
A: All right, let’s get started, shall we? E: As you all know, Francesco is the owner of The
Meridian, the nightclub in the centre of town, and
B/C/D: OK / Yep. / Sure.
he’s kindly agreed to help us this year. Thank
A: Welcome, everyone. you, Francesco!
B/C/D: [general response] F: My pleasure!
A: I think you all know Beatrice. E: Now, the purpose of the meeting today is to
agree on the winners of this year’s hospitality
C/D: Hi, Beatrice.
awards. We’ve got lots of awards to decide: best
B: Hi! new café of the year, best new restaurant, best
new hotel, and many more so we need to get on
A: Beatrice helped with the swimming club party
and make some decisions. However, the first
last year.
item on the agenda is finding a presenter for the
D: It was a great party. awards ceremony, which is in two weeks’ time. I
have a few suggestions but I want to get your
B: Thanks.
ideas first, so …
A: Certainly was. And I’d like to welcome Caspar.
3
B/D: Nice to meet you, Caspar.
I: … yeah, so that’s what he told me anyway.
C: Hello. Nice to meet you all, too.
J: Yeah, strange isn’t it?
A: Caspar has offered to help out with the
I: Very strange. Anyway, water anyone?
swimming club – he’s a keen swimmer.
K,L: No / Fine thanks.
B/D: Nice / The more the merrier.
I: Let’s make a start, shall we?
A: So, our goal today is to start planning this year's
swimming club party. As you know, this year is K: Good idea. I’ve got to be back around 11.
the tenth anniversary of our swimming club …
I: OK. Anyone else got to be back early?
B/C/D: Yay! Woo-hoo!
J,L: No. / Not really.
A: … so, the first thing we have to sort out is…
I: Well, thanks for coming everyone. I think we all
2 know each other by now!
E: Now … have you all got a copy of the agenda? J,K,L: [Amused laughter.]
F/G/H: Yes. / Yep / Think so.
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I: How long have we been having these meetings? B: But of course there are hotels on the outskirts of town
A couple of years at least. which are more reasonably priced and …

L: Bit more I think. A: Let me interrupt you there, Beatrice. I want to give
everyone a chance to speak and we haven’t heard from
I: Anyway, our goal today is to look at visitor
Caspar yet.
numbers for the website and see if we need to
make any updates or changes. So, numbers B: Sorry.
were up a bit last month weren’t they, Jessica?
C: Yeah, I was just saying that I had one idea, which is to
J: Yep, they were. We had over 5,000 visitors to hold the party on a riverboat.
the website last month, which is 10 percent up
A:/C That’s an interesting idea! / Nice idea!
on this time last year.
C: There are a few to choose from and they hold about 50
I,K,L: That’s good news. / Good to hear.
people, which is enough for the party and the good thing
is they aren't too expensive.

A: Nice idea. Caspar, do you think you could research

Unit 7 Recording 13 some prices for us and email that information to
1 Have you‿all got a copy? everyone?

2 The first item on the‿agenda is … C: Sure.

3 It’s good to see you‿all here. A: And Beatrice, maybe you could see if there are any
hotels that are within our budget?
4 Our goal today‿is …
B: Do you mean on the outskirts of town?

A: Preferably not. The town centre would be better.

Unit 7 Recording 14
B: Well, as I said, I don’t think there are any in the centre of
1 Let’s meet again the day‿after tomorrow. town that are within our budget. You see, the rent that
2 It’s good to see‿all of you could come. hotels have to pay is really high and they’ve got the cost
of all their staff, too. My aunt and uncle used to run a
3 I’d like to‿ask you‿a question. hotel and …
4: Let’s go‿over the main points again. A: Um, I think we’re getting off topic, Beatrice. It’s
interesting stuff but we’ve only got fifteen minutes left
and there are still a couple of items on the agenda.
Unit 7 Recording 15
B: Oh, sorry.
1
A: No problem. Now, I’d like to move on to the next item on
B: … so anyway, that’s my view. the agenda. That’s the cost of …
A: Thanks, Beatrice. So, in short, you think that hiring a 2
hotel for the party is going to be too expensive?
F: …what I loved about this restaurant was the fish. It was
B: Yeah, I think so. The prices can be quite high, so firm and tasty. Delicious! Yeah.
particularly in the centre of town.
E: So, basically, Francesco, that restaurant gets your vote.
A: Yep, that’s a good point. Um, Caspar, what are your t
houghts? F: Yes, definitely.

C: Well I did have one idea –

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E: Great. So, I think we have a winner for best restaurant, I: All right. Do you think you could talk to the website
but we’ll come back to a vote later on. OK, moving on, designer, Jessica, and see how much that'll cost?
let’s talk about the best café. Gina, any thoughts?
J: OK.
G: Well, I think that Lizzie's Café is outstanding. It makes
I: Then we can discuss it again at the next meeting. Now,
the best coffee in town and it does some really
moving on, you’ve got some ideas for social media,
interesting lunch dishes as well. There’s nowhere else
haven’t you Frank?
like it, actually.
L: Well, not really social media. It’s more that I wanted to
E: Interesting! What does everyone else think about
talk about the blog. I wanted to propose a series of
Lizzie's Café?
blogs about the effect of the new …
G: And of course the decoration is wonderful! It reminds
I: I'll have to stop you there, Frank. We decided not to talk
me of the cafés that I used to go to with my father when
about the blog today. Let’s save that for another
I was a girl. There was one particular café I remember
meeting.
which had the most delicious cakes …
L: But it’s all part of the website.
E: Let’s stay on topic, Gina. We’ve still got a lot to get
through! I: You’re right, but we just don’t have time. Keith needs to
go at 10.30.
G: Oh, yes, sorry.
K: Yeah, sorry.
E: Let’s get someone else’s input. Harriet, I’d like to hear
your views on this. What do you think is the best café in L: Oh, yeah, OK.
town?
I: Thanks. Has anyone else got any quick thoughts about
H: Well I have to agree with Gina, really, Lizzie's Café gets how to improve the social media?
my vote. It’s definitely the best café in town.
J: Actually, yes, I do. What I was thinking was that we
E: Francesco? should ...

F: Great café, great food … apart from the pasta. They just
don’t cook it quite right! I could definitely give them a few
tips on how to cook pasta.

E: Let’s save that for another meeting! Apart from the pasta
is Lizzie's Café still your favourite café?

F: Well … yes, I guess it is. I like The Bakery Café too, but
I think Lizzie's Café is better.

E: Well that looks like a winner, but we’ll take a vote at the
end of the meeting. OK, let’s move on to the next
category. The best hotel in town. There are several we
need to discuss ...

J: …so we’re losing a lot of people because they can’t find

what they want on the home page.

I: So, just to summarise, you’re suggesting that we

change the home page?

J: That’s right.

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Unit 8 Recording 1 Unit 8 Recording 3

1 1

My all-time favourite film is Castaway. It stars Tom Hanks A: Hey, you read Tricked and Betrayed? What did you
as Chuck, a guy who's trapped on a desert island after his think of it?
plane crashes. He has no hope of being rescued and he
B: Not sure really. Just can’t get into it for some reason.
feels abandoned by everyone. He has to overcome his
Can’t relate to the main character.
fears in order to escape. It’s a classic Defeat the Monster
plot, where the monster is how to escape the island. If I 2
was in his situation, I might stay on the island and wait to
A: So, you like that book I lent you?
be rescued. I wouldn't be brave enough to try to escape!
B: You mean Abandoned? Left me cold, actually. A bit far-
2
fetched, I thought.
My favourite film is The Hunger Games. It stars Jennifer
3
Lawrence as Katniss, a young woman who is forced to
fight others in a violent contest in order to survive. She has A: You reading this book? What do you think of it?
to face various enemies who want to destroy her, but her
B: A real page-turner, isn’t it? Can’t put it down.
biggest enemies are the ones who organised the contest.
It’s a classic Quest plot type because she is fighting so that 4
she can keep her sister safe. If I were Katniss, I would fight
A: You read this?
for my life, too. Everyone wants to survive. Unfortunately, I
don’t think I would last very long! B: Reading it at the moment, actually. The main character
– wow! Really struck a chord with me. Can identify with
3
her a lot.
My favourite film is The Shawshank Redemption. It stars
Tim Robbins as Andy, a man who is accused of a crime he
didn’t commit and locked up in prison for life. Still he tries Unit 8 Recording 4
to do good by starting a library. At one point he has the
1
chance to prove his innocence, but he is betrayed by one
of the guards. Near the end, Andy tricks the guards and A: Oh, Love’s Winter – great book. Like it?
escapes. It’s a Defeat the Monster plot type. Were I to find
B: Not sure, really. ‘s a bit romantic for me.
myself in this situation, I don’t know what I would do. I
imagine I would try my hardest to escape. 2

B: You seen that new series on Netflix?

A: No. What series?

Unit 8 Recording 2
B: ‘s called Lost in London. Amazing!
1 What would you do_if you were shipwrecked on a desert
3
island?
A: What’re you reading?
2 What would you do_if you were locked up with no hope
of release? B: Red Lines. Read it?
3 What would you do_if you were suddenly homeless? A: No. ‘s not my cup of tea.
4 Where would you go_if you could fly?

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Unit 8 Recording 5 K: Yeah, thought so …

F = Felix R = Rhona K = Khalil F: … this sort of ‘spy thriller’ type thing, set in the future
was, like, completely out of the blue. But just like Rhona
F: So, Rhona, what did you think of it? I totally loved it. Like she says, a real page-turner …
R: The book? Lotta’s Love? K: Sounds like I’m going to be the only voice of doubt here.
F: Lotta’s Luck. Didn’t’ like it, I’m afraid. Just couldn’t get into it, you
know … left me cold!
R: Sorry, Luck …
R: Left you cold?
F: Yeah …
K: Yes … sorry!
R: To be honest, I was a bit sceptical before I read it …
R: I don’t care, of course, I mean you’re perfectly entitled
F: Oh, why? to your opinion but, yeah, just wondering what you
R: Don’t know really, Felix. I’d read a book by the author thought of Lotta, really.
before … K: Lotta?
F: Richardson? R: Yeah, I mean, amazing character, don’t you think? I just
R: Yep, Richardson, and I just couldn’t get into that one. identified with her so much …

F: OK … K: You felt you had something in common with her?

R: And maybe also because I read a review beforehand R: Yeah, I mean, never been kidnapped, never held
and it just didn’t sound like my kind of book. Sounded a hostage but as a person I really identified with her. Such
bit far-fetched … a believable character.

F: You thought it was far-fetched? K: No, didn’t feel that at all …

R: Before I read it, yeah. It just sounded … unbelievable F: I did, totally – she really struck a chord with me. I mean,
and I didn’t think I could relate to a book about someone likewise, never been kidnapped but there was
who’s kidnapped and held hostage at some unspecified something about Lotta which was so universal, so
point in the future. But anyway, it turned out I was believable. I had to find out what happened to her
wrong. because somehow it really mattered to me.

K: You liked it? K: Good character, for sure. You know, there’s something
very interesting about her but … she annoyed me a lot!
R: Loved it! A real page-turner. I just had to know what
happened next … R / F: Oh no!

F: Me too! So glad you liked it. K: … and p'raps that’s why the book left me cold. She kept
making these stupid decisions that got her into trouble
R: I really couldn’t put it down. and each time I thought: well, duh! What do you expect
F: Yeah, I’ve been a fan of Richardson’s work for a long when you make a decision like that?
time … R: Oh, no, no, no, too harsh on her
R: Really?

F: Yeah, totally, so I was a bit taken aback too by the Unit 8 Recording 6
description, you know, before it came out. You a fan of
Richardson, Khalil? 1 If life hadn’t been so difficult, I wouldn’t've decided to
disappear.
K: She usually writes family dramas, doesn’t she?

F: Yeah, quiet, thoughtful family pieces …

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2 If I hadn’t decided to disappear, I wouldn’t've stolen the Thirdly, it goes without saying that real art is not about
money. money. When van Gogh was alive, he didn’t paint for
money. In fact, he only sold one painting in his lifetime. He
3 If I hadn’t stolen the money, I wouldn’t've got caught.
painted because he was an artist and he had to express
4: If I hadn’t got caught, I wouldn’t've gone to jail. himself. Contemporary artists, however, have one eye on
their art and the other on their bank balance. Why else
5 If I hadn’t gone to jail, life would've been a bit easier.
would you put a squiggle on a piece of paper and then try
to sell it?
Unit 8 Recording 7 In summary, ladies and gentlemen, we strongly believe
that contemporary art is not impressive or thought-
1 His name is on each painting in spite of the fact that he
provoking or moving or any of those things. To put it
didn’t paint any of them.
simply, despite being shown in famous galleries,
2 She became very famous although only after she died. contemporary art is not real art.
3 She became well-known for the work despite not making
it.

4 He bought it though he knew it was a fake.

Unit 8 Recording 8
Ladies and gentlemen, I’m going to be honest with you. I
don’t like contemporary art. I don’t get it and I certainly
don’t want to go to an art gallery to look at it. Why pay
money to go and look at something my five-year-old niece
could have done? In my view, almost all contemporary art
is not real art.

What are the qualities of real art? Even though it is hard

to define art, we know that real art has a high level of craft
or skill that an ordinary person cannot achieve. Ask
yourself this: could you have painted Rembrandt’s The
Night Watch? Could you have painted da Vinci’s Mona
Lisa? Could you have painted van Gogh’s Sunflowers?
The answer is certainly no and the reason is that those
artists had skill. That is why they were great artists. They
used that skill to create their work and they worked on
paintings for long periods of time. They were masters of
their craft.

What else does real art do? Well, for one thing it makes
us feel certain emotions and although we can’t explain
them, they are very real. It expresses ideas that we can’t
quite put into words. It contains a whole world of
information in one image. In spite of sometimes being
beautiful, contemporary art does not do this. When you see
a sculpture that looks like a block of concrete, what do you
think of? Personally, I think of nothing apart from ‘Why did
the artist make that?’
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Unit 9 Recording 1 The death of the Somerton Man remains a mystery to

this day but more strange facts have since come to light.
The Somerton Man, as he came to be called, would For example, it turns out that three years earlier in 1945,
probably have been forgotten were it not for one unusual an Australian man called George Marshall died with a copy
detail. When the dead man’s clothes were searched again of Omar Khayyám’s poetry next to him. The victim had
a few weeks later, the coroner found a secret pocket in his apparently been poisoned although there was no clear
trousers. In the secret pocket was a scrap of paper. It was motive for his murder, if indeed it was murder.
from a page that had been ripped out of a book. There
were two words on the scrap of paper and those two words Another strange fact is that the nurse Jessica had a son,
were Tamám Shud. Robin, who was born in 1947. Robin turned out to be a
talented dancer and he also had unusual teeth.
Tamám Shud! What could it mean? Well, it turned out
that those were the last two words from a very old poem
Unit 9 Recording 2
that had been written by an eleventh-century poet called 1 He must have been American. In 1948 it wasn’t very
Omar Khayyám. The page had come from a book of Omar easy to buy clothes from the US unless you lived there.
Khayyám’s poetry and the words meant It’s finished or the
end. 2 He could have visited the US recently and that might
explain his suit.
Soon after, something even stranger happened. A man
walked into a police station and told police that he had 3 He may have been a dancer with those strong calf
found a copy of Omar Khayyám’s poetry in his car. muscles.
Someone had thrown it through the window of his car 4 He must have been a smoker – but then again that
around the time the Somerton Man died. The last page had wasn’t unusual at that time.
been ripped out.
5 He can’t have been Australian. Someone would have
The man gave the book to the police and indeed, the recognised him.
scrap of paper that had been found in the Somerton Man’s
secret pocket was from the page ripped out of that book. At 6 He might not have been poisoned. He might have died
last it seemed that the police had a clue to the identity of of natural causes.
the Somerton Man.

Inside the back cover of the book someone had written Unit 9 Recording 3
some letters and a phone number. The letters, 50 in total,
were in five groups and they seemed to have no meaning. A: Do you think he might've been a dancer?
To this day, no one has been able to crack the code, if B: Yeah, I think he must've been a dancer.
indeed it is a code. Perhaps the letters are just a secret
shopping list or a red herring. A: But do you think he could've been a spy?

However, the phone number led police to a young B: Well, yeah, he could've been a spy as well.
woman called Jessica Thompson. Jessica was a nurse.
Police asked Jessica if she knew Omar Khayyám’s poetry.
She did. It turned out she had given a book of his poetry to
Unit 9 Recording 4
a friend but, as police later confirmed, the friend was still
alive. N = Narrator H = Holmes W = Watson W1 = Woman

However, the police then showed Jessica a model of the N: Extract 1

Somerton Man’s head. When Jessica saw it, she nearly
From the Sherlock Holmes mystery The Adventure of
fainted. Then she refused to talk about it anymore.
the Stockbroker’s Clerk.

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Sherlock Holmes has just arrived at the house of his H: You must not fear. We shall soon sort everything out, I
friend, Doctor Watson. He notices that Doctor Watson have no doubt. You have come in by train this morning, I
has been ill recently. see.

H: I see that you've been unwell lately. Summer colds are W1: You know me, then?
always a little annoying.
H: No, but I can see a return ticket in your left glove. You
W:I couldn’t leave the house for three days last week due must have started early, and you had to travel in a horse
to a severe cold. I thought, however, that I had and cart, along heavy roads, before you reached the
recovered completely. station.

H: So you have. You look remarkably healthy. N: The woman was clearly surprised, and stared at
Holmes.
W:How, then, did you know about it?
H: There is no mystery, my dear madam. There is mud on
H: My dear fellow, you know my methods.
the left arm of your jacket in seven places. The mud is
W: You deduced it, then? perfectly fresh. There is no vehicle, apart from a horse
and cart, which throws up mud in that way.
H: Certainly.
W1: Whatever your reasons might be, you are perfectly
W:And from what?
correct.
H: From your slippers.
N: Extract 3
N: Watson glanced down at the new slippers which he was
From the Sherlock Holmes mystery, A Study in Scarlet
wearing.
Doctor Watson has just found out that Sherlock Holmes
W:How on earth ...?
doesn’t know that the Earth goes round the Sun.
N: … Watson began, but Holmes answered his question Watson is very surprised!
before it was asked.
W:Holmes’s ignorance was as remarkable as his
H: Your slippers are new. You could not have had them knowledge. He seemed to know almost nothing about
more than a few weeks. The soles of your slippers, literature, philosophy and politics. My surprise was
which are at the moment facing me, are slightly burnt. greatest, however, when I found that he didn’t know
For a moment, I thought they might have got wet and anything about Copernicus, the planets in the Solar
been burnt when you dried them. But there is a small System and the fact that the Earth goes around the
piece of paper on the sole with the price on it. Water Sun. It seemed extraordinary to me that anyone in the
would of course have removed this. It is obvious, then, nineteenth century did not know that the Earth travelled
that you have been sitting with your feet stretched out to round the Sun. I could hardly believe it.
the fire, which you would only do at this time of the year,
H: You appear to be astonished. Now that I do know it,
in June, if you were feeling ill.
shall do my best to forget it.
N: Like all of Holmes’s reasoning it was simplicity itself
W:To forget it!
once it was explained.
H: You see, I think that a brain is like a little empty room,
Extract 2
and you have to stock it with the furniture that you
From the Sherlock Holmes mystery, The Adventure of choose. It is a mistake to think that the empty room has
the Speckled Band. elastic walls and can stretch to any extent. Believe me,
there comes a time when for every new piece of
Sherlock Holmes is talking to a woman who has arrived
knowledge, you forget something that you knew before.
at his apartment to ask for help.
It is very important, therefore, not to have useless facts
pushing out the useful ones.

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W:But the Solar System! Unit 9 Recording 8

H: It doesn’t matter to me! You say that we go round the 1
Sun. If we went round the Moon it would not make the
slightest bit of difference to me or to my work. Celebrities are just ordinary people. My friend and I
decided to try and get backstage at a Rui Letife concert.
Actually, my friend came up with the plan. I thought it was
Unit 9 Recording 5 a stupid idea but I didn’t want to let her down. Anyway, we
printed fake press badges and we made up a story that we
H = Holmes were from a magazine and were doing a review of the
1 concert. After the concert, we walked backstage. We just
pretended that we owned the place and it turned out that
H: But there is a small piece of paper on the sole with the we didn’t need press badges. There was no one to stop us,
price on it and the first person we saw was Rui Letife, just sitting
2 there, chilling out, drinking water after the show. We
chatted to him for a while and we told him what we’d done
H: Water would of course have removed this and he thought it was totally hilarious. He even signed our
3 T-shirts for us! Really nice guy, like I say, just an ordinary
person really.
H: It is obvious then that you have been sitting with your
feet stretched out to the fire which you would only do at 2
this time of the year in June if you were feeling ill Not every celebrity wants to be famous, you know. Afriend
of mine was on a TV quiz show, like the one where you win
a lot of money if you answer all the questions correctly.
Unit 9 Recording 6 Anyway, he’s basically quite a shy guy, you know, he
H = Holmes doesn’t like to stand out but he’s very smart. So, the
presenter asked him the first question, which was ‘Who
H: There is no mystery, my dear madam. There is mud on painted the Mona Lisa?’ You know, the first question is
the left arm of your jacket in seven places. The mud is always an easy one, it’s Leonardo da Vinci, but for some
perfectly fresh. There is no vehicle, apart from a horse and reason my friend said ‘Leonardo di Caprio’. I think he was
cart, which throws up mud in that way. just stressed or he had a brain freeze or something and
everyone started laughing but he just didn’t know why, he
couldn’t figure it out. Then the presenter said ‘Is that your
Unit 9 Recording 7
final answer?’ and he said ‘Yes’ and you know, he was out
1 assume assumption of the show on the first question. After that his life changed
completely. The video went viral and he became a figure of
2 conclude conclusion fun – he was in all the newspapers and everything and
3 observe observation they made out that he was the stupidest man in the country
and they camped outside his house waiting for an
4 theorise theory interview. He stuck it out for a couple of days and then he
5 suspect suspicion just left in the middle of the night and went away for a few
weeks. He lost his job and everything. Now, when he goes
6 know knowledge for a job interview or meets a new person, they always ask
7 prove proof ‘Are you that guy who, you know, dot dot dot?’ I think he’ll
always be remembered for that one mistake.
8 misunderstand misunderstanding
3

In today’s world, anyone can be a celebrity. I should know,

I’ve had my 15 minutes of fame. I’ll tell you how it
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happened. I came across an advert one day for a TV show, A: Good morning, Lifestyle Publications.
you know, a reality show where you start with ten people in
B: Hi. I’m calling about my magazine subscription.
a house and the audience votes one out every week. I
didn’t think it through, I just applied and got a place on the A: OK.
show. I was really shocked, you know, like, I never
B: Is there someone there who could help me?
expected that to happen, and then apparently I came
across quite well on TV because the audience kept voting A: Is it a billing enquiry?
to keep me in, and in the end I was one of the last three
B: No. It’s about the delivery of my magazine.
people left on the show. The next month or so was the
most extraordinary of my life – chat shows, radio A: I’ll put you through to someone who can help.
interviews, news shows – and I just loved it. I was a
B: Thanks.
celebrity and I went partying with other celebrities and I
kept seeing my name in the newspapers. And then all of C: Hello, Aisha Betts, logistics department.
a sudden it stopped. No one wanted an interview. No one
2
wrote about me. When I realised it was all over, I just burst
into tears. I had no plan B. I couldn’t get over how quickly it A: Hello, Hatton Plumbers.
all stopped. It took a while, but in the end I realised I had to
B: Hi. Can you put me through to Bernardo Silva?
get on with my life. I decided to finish my studies and got a
job and that’s where I am now. But if I said I never missed A: Who shall I say is calling?
the celebrity lifestyle, I’d be lying!
B: It’s Melissa McAlaistair.

A: I’ll just put you on hold while I check if he’s available.

Unit 9 Recording 9 Bear with me.
A: Look! It’s her, that actress! B: Sure.
B: I can’t get over it! C: Bernardo Silva.
A: She really stands out. I have to talk to her. B: Hello, Mr Silva. It’s Melissa McAlistair here. I’m calling
about the work you did for me last week.
B: What shall we do?
3
A: Let’s think it through.
A: Hello, Felix’s phone.
B: I’ve figured it out!
B: Oh, hi. I was trying to get through to Felix. Is he there?
A: Have you come up with a plan?
It’s Jamie.
B: Let’s make out we’re film directors.
A: Hello, Jamie. Felix is in the shower. Could you call back
A: And we want her in our film! in a few minutes?
B: Let’s get on with it! B: Sure. No problem.
A: Don’t let me down. A: Thanks. Bye, Jamie.
B: Hey! Where’s she gone? 4
A: We’ve missed our chance! A: Hello, Daydream Services.

B: Hello, I have an enquiry. I hope someone can help me.

Unit 9 Recording 10 A: What is it concerning?
1 B: I wanted to ask about the advert for a new assistant.
Has the position been filled?
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A: I’ll put you through to recruitment. They’ll be able to A: Hi.

answer your questions.
B: Hi, Camila. It’s Jian. Is Usman there?
B: Thank you.

C: You’re through to the recruitment department. Please

4
leave a message and we’ll get back to you as soon as …
A: Good morning, Hayes Furniture.
5
B: Good morning. I’m calling about a recent order. I want to
A: Tenet Mobile. How can I help you?
ask about delivery dates and times. Is there someone
B: Hi. I’m calling about the last bill I received. Could I speak there who could help me?
to someone in the billing department?
5
A: I’ll put you through.
A: Redstone Fashion. How can I help you?
C: Hello, billing department. How can I help you?
B: It’s Zahra. I’m trying to get through to Roger. Is he
B: Hi. I’m calling about the last bill I received. I've got a there?
problem with it.

6 Unit 9 Recording 12
A: Hi, Hannah speaking.
1
B: Hey Hannah. It’s Nozomi. Is Alex there with you? He’s
C: Hello, Aisha Betts, logistics department.
not picking up and I need to talk to him.
B: Hi. I’m calling about my new magazine subscription.
A: Hey, Nozomi. No, Alex has just popped out.
C: OK. How can I help?
B: Oh, no!
B: The problem is that the first issue didn’t arrive.
A: Shall I get him to call you when he gets back?
C: Oh, I’m sorry to hear that. Let me check to see what
B: Sure. Do that. Thanks.
happened.
A: No problem. Catch you later.
B: Thanks.
B: Yep, bye.
C: Could you just confirm your full name and postcode for
me.

B: Yes, it’s Amira Khan and the postcode is RG17 2PP.

Unit 9 Recording 11
C: … Thanks. And your date of birth?
1
B: Twenty-one, seven, ninety-four.
A: Hello, GMH.
C: Thank you. Bear with me while I check the system for
B: Hello. Can you put me through to Ms Ruiz? you. … OK. I can see that your card was refused.
2 B: Refused? Why?
A: Hello, Cranston Media. C: I’m afraid it doesn’t give that information. Let me just try
to take the payment again ... [SFX keyboard tapping]
B: Hi. Can you put me through to someone in the billing
OK, ... well that payment's been processed now. I'm
department?
sorry about that, I don't know what the problem was.
3

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ROADMAP™ B2 Students’ Book audio scripts

B: Good! Well ... I’d like you to send out the first issue of B: Next Wednesday! You’re not serious!
the magazine that I missed as quickly as possible.
C: Yup, ‘fraid so. It’s a busy time of year.
C: Yes, I understand. I’ll sort that out for you right away.
B: But we have no hot water.
B: And given the inconvenience, I think I deserve a refund.
C: Yeah, that’s difficult, I know. Have you got a neighbour
C: OK. I’ll have a word with my manager. whose shower you can use till next week or something
like –
B: OK, thanks.
B: Sorry but that’s not the point. Last week we paid you to
C: And I’m really sorry for the inconvenience this has
fix the boiler but it’s not fixed.
caused.
C: Well this sounds like a new problem to me.
B: Yep, OK.
B: Look, I’d really like you to come over sooner. We have a
C: Is there anything else I can do for you today?
young child and we need hot water.
B: No, that’s it.
C: Look, I’ll see what I can do.
C: OK, have a great day.
B: Thank you.
B: Yep, you too. Bye.
C: I can’t promise anything but I’ll try and come this
2 evening.

C: Bernardo Silva. B: Thank you very much. I appreciate it.

B: Hello, Mr Silva. It’s Melissa McAlistair here. I’m calling C: All right. Hopefully see you then.
about the work you did for me last week.
B: Yep. Bye!
C: Oh, OK. I do a lot of work. Just remind me where you
3
live.
C: Hello, billing department. How can I help you?
B: 12 Strafton Street.
B: Hi. I'm calling about the last bill I received. I’ve got a
C: Oh, yes. What can I do for you, Mrs McAlistair?
problem with it.
B: Well, it’s about the boiler. It’s not working … again.
C: OK. Do you have your account number?
C: Oh, that’s not good.
B: Yes, it’s 3-3-5-9-G-N.
B: No.
C: OK. And can you confirm your date of birth?
C: Can you tell me what it’s doing?
B: Twenty-one, seven, ninety-six.
B: Well, when I turn on the hot water it doesn’t do anything.
C: Mr Mueller?
The water’s cold.
B: That’s right.
C: OK. And is the red light on?
C: How can I help you, Mr Mueller.
B: No, there are no lights on.
B: Well my last bill was much higher than usual and I want
C: Right. Well, it sounds like an electrical problem.
to know why that is.
B: Would it be possible to come and fix it today? We all
C: Let’s take a look. Well, I see that you made several
had to have cold showers this morning!
international calls last month and –
C: We’re completely booked up at the moment, I’m afraid. I
B: International calls?
can make it over to you … let’s see … next Wednesday.
C: Yes.
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ROADMAP™ B2 Students’ Book audio scripts

B: Where to? B: OK, but I expect a refund and some kind of

compensation for the time I’ve lost on this.
C: Australia.
D: I understand Mr Mueller. As I say, I’ll make sure you get
B: Australia? But I don’t know anyone in Australia! There
a call back within two days.
must be a mistake.
B: OK.
C: So you didn’t make those calls?
D: Is there anything else I can do for you today?
B: No, I didn’t.
B: No, that’s all. Thank you.
C: They were all made at one-thirty in the morning.
D: Not at all. Have a nice day now.
B: Well then I was asleep so it can’t have been me.

C: Well, bear with me a moment, I’m just going to put you

on hold. Unit 9 Recording 13
B: OK 1 I’m afraid we can’t do that.

C: Mr Mueller? 2 I’ll sort that out for you right away.

B: Yes? 3 Could you refund the money?

C: Apologies for keeping you waiting. I’m sorry but my 4 There must be a mistake.
manager says there’s nothing we can do. If the calls are
5 I want to know why that is.
on your bill then …
6 I can’t promise anything.
B: Sorry to interrupt you, but maybe it’s better if I talk to
your manager. Could you put me through?

C: Well, OK. Hold on a minute.

D: Hello, Mr Mueller?

B: Hello.

D: Mr Mueller my colleague has explained the situation and

I’m afraid there’s really nothing –

B: Can I just interrupt you there? I didn’t make those calls

so I am not going to pay for them. It’s really that simple.

D: I understand Mr Mueller but …

B: Look, when I go to bed I turn my phone off. Every night,

without fail. Do you believe me?

D: Of course I believe you Mr Mueller but –

B: Then could you refund the money that was taken from
my account, immediately. Otherwise I will have to take
my complaint further.

D: Look, Mr Mueller … I’ll tell you what I’ll do. I’ll look into
this further and try to find out what happened. I’ll make
sure that you get a call back in the next two days.

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Unit 10 Recording 1 Very good point, Ayesha. More of your emails tomorrow.
Time for the weather …
Now, let’s pick up on the issue of questions for your
future self. What we wanted to know was: what three
questions would you ask? Unit 10 Recording 2
We’ve been flooded with responses from all over the 1 Will you have finished by then?
country, for example this one from Kevin in Leicester.
Kevin had these three questions for his future self: 2 Will you still be working?

Will I still be sharing a flat? 3 Will you have found a new job?

Will I still be working as hard as I am now? 4 Will you be living your dream?

Will I have written that book I’m always planning to 5 Will you have decided what to do by then?
write? 6 Will you be playing professionally?
All good questions, Kevin, and I certainly hope that you Unit 10 Recording 3
find time to write that book! In fact, the theme of finding
more time to do things that we want to do was a very 1 In the US, a woman was a widow for 102 years. Her
common one among our listeners. For example, Martha husband died young.
from Stockport asked: 2 Believe it or not, almonds are not nuts.
Will my son still be living at home with me? 3 Alfred Nobel was the creator of the Nobel Peace Prize.
Will he finally have found a job? He also invented dynamite.

And will I be living the quieter, more relaxed life that I’ve 4 Some plants, called pitcher plants, eat rodents. They
always wanted? are the only plants known to do this.

Well, Martha, I have no idea about your son but I can 5 In 1918, Clinton Blume lost everything, including a
certainly empathise with that need for a quieter life. hairbrush, when his ship sank in the Atlantic Ocean near
France. A year later, in 1919, he found the hairbrush on
Of course, other people had entirely different a beach in the US when he was swimming.
preoccupations. For example, Tess from London asked:
6 Snails travel at 0.005 kilometres an hour.
In ten years’ time will I have found my true vocation?

Who will I be hanging out with?

Unit 10 Recording 4
And will I have found my soul mate?
The surprising truth is that, despite living in water most of
And Pavel from Swansea asks: the time, the hippopotamus cannot swim. The elephant, on
Will I have suffered any major health problems? the other hand, is an accomplished swimmer.

Will I still be living near my son and daughter-in-law?

Unit 10 Recording 5
And will I have worked out how to use a smartphone?
We hear about meteors and meteorites quite a lot, but
It’s never too late to learn, Pavel!
do you know the difference between the two? Well, a
Finally, Ayesha has this to say: She says ‘I wouldn’t ask meteor is actually a rock from space that has entered the
anything. I’d just smile and wait for my future self to Earth’s atmosphere, but which burns up before it hits the
disappear back to the future. You see, if I knew the future, I surface of the Earth. It burns up because it reaches
could change it, and that seems a bit scary to me!' temperatures of up to one thousand six hundred and
fifty degrees Celsius when it enters the atmosphere. If the

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rock, or at least a bit of it, actually survives this G: Here to discuss this event with me in the studio is our
temperature and hits the surface of the Earth, it is called a most high-profile astronomer, Professor Ana Santos
meteorite. One of the biggest meteorites ever is probably … along with Professor Hugo Martin, who has written
the one that hit Earth 66 million years ago and wiped out a book about meteor strikes. Welcome both of you.
the dinosaurs. Now, Professor Santos, is it true to say that meteor
strikes are far from a rare occurrence?
The hole that a meteorite leaves on the surface of the
Earth is called a crater. The largest known meteorite crater AS: Yes, absolutely. In fact, our planet is bombarded with
is called Vredefort Dome in South Africa. It is 300 sixty tonnes of space material every day but almost –
kilometres wide.
G: Every day?

AS: Yes, every day, but almost all of it simply vaporises in

Unit 10 Recording 6 our atmosphere and never reaches the Earth’s
R = reporter G = Gabby (news presenter) surface.

G: So it just burns up.

R: … back to Gabby in the studio.
AS: That’s right. Most of this space material comes from
G: Now, a flash of light, a loud bang and confirmation from
asteroids and it’s very small, it’s effectively space dust
the government that it was, indeed, a meteor that
– we refer to it as micrometeoroids – and the friction
flashed across the sky on Thursday evening in Southern
caused by the speed it’s travelling at makes it burn
Ontario. Hundreds of eyewitnesses reported the strange
up, literally nothing reaches the ground.
sight and several car dashboard cameras captured it.
G: But sometimes something does reach the ground,
Researchers have confirmed that the meteor entered
doesn’t it?
the Earth’s atmosphere and fell towards the ground at
about six-nineteen p.m. All available evidence suggests AS: That’s right. If a piece of rock from space reaches the
the meteor was about one metre in diameter and ground then it’s referred to as a meteorite – the word
weighed a few metric tonnes. that most people know.
The flying rock blazed a path across the sky and residents G: And should we be concerned about these meteorites?
saw a bright yellow light and wide smoke trails as they Do they pose a danger to us?
looked up at the sky. It is not known where the rock hit the
AS: Well, if a large meteor is coming our way then there’s
Earth, if indeed any of it survived that long.
not much we can do about it, but to be honest, it’s
Scientists have speculated that the meteor was part of a really not worth worrying about because –
larger one that mostly burnt up as it entered the Earth's
HM: Umm … If I could just come in here.
atmosphere.
G: Yes, Professor Martin.
Here to discuss this event with me in the studio is our most
high-profile astronomer, Professor Ana Santos … HM: Hmm, I think that actually we should, in fact, be
concerned about meteor strikes and we should, I
believe, do much more to find and track those …
those possible meteorites.
Unit 10 Recording 7
G: Professor Santos?
G = Gabby (news presenter)
AS: Well, I would argue that large meteor strikes are very
AS = Professor Ana Santos rare, you get one every half a million years on
HM = Professor Hugo Martin average, so it’s highly unlikely that we’ll experience a
big one in our lifetime. So basically, no reason to
worry.

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G: Professor Martin, you’ve written a book about meteor HM: … and it bounced off the radio, and hit the owner of
strikes, haven’t you? the house, would you believe!

HM: Yes, indeed, and I would, umm, I would argue, as I AS: This was an incredibly small meteorite though.
say, that we should be, umm, concerned about
HM: Indeed, indeed, it was, but within the last one hundred
meteor strikes. They are, actually, quite common.
years we have seen other famous meteor strikes,
AS: … yes but only small ones. which have been much more destructive ...

HM: Only small ones, that’s true, but even a small, umm, G: Go on.
small meteorite can be quite dangerous.
HM: Well, a few years ago a meteor exploded over
AS: I’m not convinced that they can be very dangerous, Chelyabinsk in Russia and that was about 20 metres
not to a large number of people. in diameter and weighed more than the Eiffel Tower.

G: Let’s come on to the most famous meteor strike of all, AS: But it didn’t actually hit Earth.
the one that wiped out the dinosaurs.
HM: No, it actually exploded about 30 kilometres above the
HM: Yes, absolutely, well, to the best of our knowledge a Earth, but it had the potential to do a great deal of
meteor strike killed the dinosaurs and actually 70 damage.
percent of life on Earth.
G: OK, well I’m afraid that’s all we’ve got time for. I’d like
AS: Could I just say something? In fact the dinosaurs were to thank my guests Professor Ana Santos and
probably killed by climate change, but many scientists Professor Hugo Martin for coming in today …
believe that the climate change itself was caused by a
meteor strike.
Unit 10 Recording 8
HM: Yes, quite right, indeed.
self-confident
G: So what other significant meteor strikes has the Earth
experienced in more recent history? well-educated

HM: Well, most, of course, go unnoticed, but for example, absent-minded

just recently, in 2018 a meteorite crashed into the
high-tech
mountains, the umm, the Ural Mountains in Russia
and injured about one thousand people. well-off

G: How did it injure them? Were they hit by it? long-term

HM: No, not at all. In fact, you see, the meteorite created a densely populated
yellow fireball in the sky, much like the one in Canada
narrow-minded
in your, umm, news report, and everyone, you see,
everyone rushed to the window to look at it and when hard-working
the meteorite hit the ground, hit the Earth, the impact,
long-distance
it umm, shattered windows over a large area and it
was that which caused the injuries, broken glass.

G: I see, so no one was actually hit? Unit 10 Recording 9

HM: No, although it does happen. There was a meteorite 1
which, umm, which crashed through someone’s roof
I don’t think it helps to fine people for taking selfies – it just
in Alabama I think.
makes people angry when they have to pay money. It’s
AS: Yes, Alabama. better to educate them not to do it. Posters and warnings

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and that kind of thing is enough. I don’t believe in punishing

people for taking photos.

The best way to prevent these kinds of accidents with

pedestrians is to reduce the number of cars entering city
centres. The city should charge motorists for using busy
roads. That always works. The best way to catch everyone
is to install cameras that read your number plate. London
has a scheme like this and it works well, so I hear.

In my opinion, you just need to put up a few signs in places

where it might be dangerous, you know, create no-selfie
zones and – that’s all really. It’s better to discourage
people from doing something than ban it completely. You
treat people like children when you ban something.

You need to introduce a law to stop people from taking

selfies and then you need to enforce that law. Simple!
Arrest people if you have to. No one is above the law.
These days we’re far too tolerant of bad behaviour.

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