NAME: ________________________________________________ Score: _____________________
SECTION: _____________________________________________ Date: ______________________
I. Complete the diagram below. Find your answers from the essay.
7 Steps to Develop Good Oral Communication
Some people naturally distrust other people, because they do not know what the other one is
thinking. Therefore, the sooner that you come out and say what you want, the sooner you can begin
establishing trust. Second, speaking clearly can sometimes be a problem since not. Next, recognize the
problems in communication. It is wise to avoid saying anything questionable that might confuse a
listener, or inadvertently provoke a negative reaction. The next step is to learn how to use tone and body
language. Together In trying to improve your own communication, beware of a defensive posture or
negative voice inflection. Fifth is to never assume anything. Assumptions are another common problem,
whether they are self-fulfilled assumptions or merely assuming that others see things in the exact same
way that you do. Never assume—the fact of the matter is that most people do not see things the way
that you do, nor do they have the same feelings as you do. Sometimes, there is a need to recognize
communication issues caused by technology. And that is the next step.
With the advent of new technologies also come new technology-related barriers in
communication. Sometimes messages can be misunderstood because of cell phone static. Lastly, learn
how to talk business. If you are trying to get someone to open up then try using open-ended questions
rather than yes or no interrogations. When reviewing your own tactful manner analyze how you
approach people.
II. ESSAY WRITING: Follow the format of writing an essay. Your essay should have an intro, body
and conclusion.
Question: Why is it important to improve our communication skills?
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