Airline Reservation System

Actors and their Use cases:-

Customers:

 Use Cases:
 Search for Flights: The customer searches for available flights based on criteria such as
date of departure, departure point, destination point, and class of travel.
 Make Reservation: The customer makes a reservation by providing necessary details and
selecting a flight.
 Make Payment: The customer makes a payment for the reservation using the available
payment modes.
 Receive Confirmation: The customer receives confirmation of the reservation along with
flight details.
 Receive Boarding Pass: The customer receives a boarding pass at the airport of
departure.
Airline Staff:

 Use Cases:
 Check Flight Availability: The airline officer checks flight availability based on customer
requirements.
 Confirm Reservation: The airline officer confirms a reservation if a flight is available
according to the customer's requirements.
 Record Customer Details: The airline officer records customer details including name,
passport number, and contact information for confirmed reservations.
 Handle Tentative Reservations: The airline officer handles tentative reservations and
informs customers of flight details if agreed upon.
Agencies:

 Use Cases:
 Make Block Bookings: The agency makes block bookings with discounts for their clients.
 Settle Payments: The agency settles payments for block bookings within the specified
duration.
 Manage Reservations: The agency manages reservations made on behalf of their clients,
including confirming and modifying bookings as needed.
Payment Processors:
  Use Cases:
 Process Payments: The payment processor processes payments made by customers
using various payment modes such as cash, credit card, or traveler's cheque.
 Apply Discounts: The payment processor applies discounts for different payment modes
as specified.
Boarding Staff:

 Use Cases:
 Issue Boarding Pass: The boarding staff issues boarding passes to customers at the
airport of departure, containing flight details such as flight number, seat number,
boarding gate, and time.
System Administrators:

 Use Cases:
 Maintain System: The system administrator maintains and manages the technical
infrastructure of the reservation system, ensuring its security, reliability, and scalability.
 Handle Updates: The system administrator handles updates and maintenance tasks to
keep the system running smoothly.
Analytic Team:

 Use Cases:
 Analyze Data: The analytic team analyzes data collected from the reservation system to
gain insights into booking trends, customer preferences, and market demand.
 Optimize Strategies: Based on data insights, the analytic team optimizes pricing
strategies, flight schedules, and marketing efforts to enhance revenue and customer
satisfaction.
Functional Requirements:-
Customer Reservation:
 Allow individuals or agencies to make reservations.
 Apply discounts for block bookings made by agencies.
 Record customer details including date of departure, departure point, destination point, and
class of travel.
 Check flight availability based on customer requirements.
Reservation Confirmation:
 Confirm reservations if a flight is available according to customer requirements.
 Record customer's name, passport number, and contact information for confirmed reservations.
 Inform customers of the reserved flight details including flight number, departure time, and
routes.
Route Definition and Selection:

 Define routes as point-to-point journeys between the starting point and final destination.
 Handle flights with stopovers and different aircraft for the journey stages.
 Inform customers of flight details including routes and stopovers.
 Tentative Reservations:

 Allow customers to make tentative reservations if their preferred flight is not available.
 Record tentative reservations and inform customers of flight details if agreed upon.
Payment Handling:
 Require individual customers to pay 50% of the fare as an advanced payment when reserving a
flight.
 Allow agencies to make block bookings without advanced payment.
 Determine fare based on seat class, type of customer, and flight.
 Allow customers to pay the balance amount when collecting the ticket.
 Settle payment by agencies within one month from the date of reservation.
 Discounts:
 Apply discounts for different payment modes such as cash, traveler’s cheque, credit card, and
block bookings.
 Boarding Pass Issuance:
 Provide boarding passes to customers at the airport of departure.
 Include flight number, seat number, boarding gate, and time on the boarding pass.

 Non-Functional Requirements:

 Usability:
 Ensure that the reservation system provides user-friendly interfaces for both customers and airline
staff to interact with.
 The system should be intuitive and easy to navigate, reducing the need for extensive training.
 Reliability:
 The system should accurately handle reservation processes without errors or system failures.
 Ensure that the system is available and responsive to user requests at all times.
 Performance:
 The system should respond promptly to user queries and process reservations efficiently, especially
during peak booking times.
 Minimize downtime and ensure that the system can handle concurrent users and high volumes of
transactions.
 Security:
 Protect sensitive customer information such as passport numbers and payment details.
 Implement encryption and authentication mechanisms to prevent unauthorized access to the
system.
 Scalability:
 Ensure that the system can scale to accommodate increasing numbers of reservations and users.
 Handle fluctuations in demand without compromising performance or reliability.

 Business Requirements:
 Increase Revenue:
 Implement discounts for block bookings made by agencies to incentivize bulk reservations.
 Offer discounts for different payment modes to encourage customers to choose certain payment
methods.
 Facilitate advanced payments from individual customers to secure reservations.
 Customer Satisfaction:
 Provide a user-friendly reservation process for both individuals and agencies.
 Ensure timely communication of flight availability, reservation confirmations, and flight details to
customers.
 Allow customers to make tentative reservations if their preferred flight is not available,
demonstrating flexibility and responsiveness to customer needs.
 Cost Reduction:

 Implement efficient payment processing systems to reduce transaction costs and streamline
payment collection.
 Automate reservation processes to minimize manual intervention and reduce operational overhead.
 Offer discounts for certain payment modes to incentivize cost-effective payment methods.
 Operational Efficiency:
 Enable airline officers to quickly check flight availability and confirm reservations, reducing
turnaround time for customers.
 Automate payment processing and reservation confirmation to streamline operations and reduce
administrative burden.
 Provide real-time insights into booking trends and payment modes to inform pricing and marketing
strategies.
 Compliance and Risk Management:

 Ensure compliance with industry regulations regarding payment processing, data protection, and
customer rights.